Scope stretch is a common problem in many many firms. It is letting value slip through the gaps, reducing margins and blowing out productivity. In this episode I cover:
what is scope stretch (and scope creep and scope seep)
legacy clients who are used to a certain standard and new clients
taking charge and leading the way reducing scope stretch
communicating and educating: the action required to tackle this problem
sending an additional engagement for the out of scope work
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