healthsystemCIO.com: Recent Episodes
Anthony Guerra
s Hospital Dublin, examine why AI literacy programs stall when IT owns them alone. They make the case that operational and clinical leaders hold the trust adoption depends on, and offer a role-based, federated model for building workforce capability that outlasts any single tool.
Terri Couts, SVP and Chief Information and Digital Officer at Sharp HealthCare, walks through the governance restructuring that opened her first year in San Diego. She covers moving decision authority out of advisory committees, tracking analyst time against task to build a capacity heat map, and why application load and rounding belong in the same foundation conversation.
s Apple deployment at Hillandale Hospital, and how FDA clearance for the Studio Display XDR medical imaging calibrator affects diagnostic radiology plans.
J. Scott Smitherman, MD, MBA, VP/CMIO at Providence, walks through Project Pixel, the internal effort to evaluate Epic’s AI portfolio. He covers the safety standard and time-savings test every release must pass, why fully loaded cost governs both native and third-party requests, how service-line governance works across 50-plus hospitals, and why clinicians deserve to hear what their request would displace.
s EpicOps Teamwork scheduling module as an early adopter, how a single source of truth advanced patient safety, and why aligning ERP and clinical data could reshape total-cost-of-care analytics.
Revenue Cycle Applications at Providence, examine why health systems struggle to retire the applications they no longer need. They explain why usage counts mislead, how legacy tools widen the cybersecurity attack surface, and why a 20% reduction target often ends the fiscal year closer to 5%.
Revenue Cycle Systems at Sentara Health, explains how business acceleration workshops bring application teams back to the frontline, sort friction into quick fixes and systemic redesigns, and break down silos across business lines.
Errol Weiss, Chief Security Officer at Health-ISAC, discusses threat intelligence, attack-surface reduction and network segmentation, the budget squeeze facing healthcare CISOs, the HICP and HHS Cybersecurity Performance Goals frameworks, third-party and concentration risk, and governing agentic AI as an identity, returning throughout to the people and resources that determine whether a health system can defend itself.
Ramandeep Singh, MD, Associate Chief Health Information Officer and Director of Imaging Informatics at University of Iowa Health Care, breaks down the radiologist shortage equilibrium and the workforce, volume, and reimbursement trends driving it. He details a four-pillar governance model, the scalability case for cloud PACS, an on-prem backup strategy for business continuity, and how his team went live on PACS and dictation in five to six months.
Colleen Mallozzi, MBA, RN, SVP and Chief Nursing Informatics Officer at Jefferson Health, explains why ambient AI documentation succeeds only when nurses help build the rationale, why newer nurses hesitate more than seasoned ones, and how the health system keeps its Abridge and Microsoft Dragon pilots flexible while the nursing ambient market matures.
Craig Richardville, SVP and Chief Digital and Information Officer at UF Health, explains why soft ROI now rivals hard return, how multi-lens governance gates technology spending, and why bringing shadow AI work into a documented sandbox beats blocking it.
s Agent Factory build-a-thon: token costs that vary wildly between builders, governance that has to run continuously, and the data discipline that keeps fixed-field tools from pulling the wrong information.
John Halamka, MD, president of Mayo Clinic Platform, and Melek Somai, MD, VP and chief technology and product officer at Inception Health, examine why AI-assisted development is reopening the build option for new application requests. They weigh build against buying in-suite or niche, the integration tax that sinks third-party tools, and how abstraction layers and multi-cloud strategy help health systems avoid vendor and LLM lock-in.
s Hospital-San Diego, explains why understanding hospital operations is the foundation of cyber resilience, covering clinician outreach, executive participation, the IT-operations divide, shadow IT, and downtime planning.
Beth Lindsay-Wood, Chief Informatics and Technology Officer at Moffitt Cancer Center, explains how a breast imaging system that would not scale set off a three-year enterprise imaging consolidation onto one cloud-based platform. She covers how imaging problems surface, getting IT close to operations, governance at the EVP level, streamlining intake as AI floods the request pipeline, and why clean, well-owned data is the foundation for everything that follows.
John Riggi of the American Hospital Association and William Walders of The Joint Commission explain why cyber resilience depends on a single accountable executive, board-level priority, and treating clinical continuity as the mission. They walk through the new Cyber Resilience Readiness program and a 30-day planning benchmark drawn from hundreds of real attacks.
Helen Oscislawski, Esq., of Attorneys at Oscislawski LLC, explains what the Epic, Health Gorilla lawsuit means for health system CIOs, why a contract breach differs from an unlawful disclosure, why TEFCA participation remains voluntary, and how to coordinate breach-notification decisions across legal, compliance, and IT.
s Anthony Guerra to examine how to secure AI as it spreads through health systems via shadow tools and vendor upgrades. They argue that visibility, not blocking, lets security permit AI responsibly — pairing governance and guardrails with a culture that coaches users toward sanctioned tools rather than simply saying no.
Ilo Romero, CHCIO, VP and associate CIO at WVU Medicine, explains why HIPAA-compliant frontier AI access now carries a seven-figure entry point, how his model-agnostic platform routes workloads across in-house GPUs and cloud endpoints, and why owning the integration layer beats betting on any single model.
AI is being infused into the healthcare ecosystem from 1,000 directions at 100 miles per hour. At least, that’s what it feels like to many tasked with ensuring those injections are done with proper guardrails in place. And while the risks of drift, hallucinations, and bias are at least well appreciated (if not mastered), those related to compliance and cybersecurity need to be more deeply considered and brought—via governance—into the right discussions at the right time. In this timely webinar, we’ll speak with cyber leaders focused on acting as true partners to their operational colleagues—fostering the rollout of the AI tools everyone wants, while making sure it’s done the right way.
Source: Cyber Strategies for Securing the AI Influx on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Healthcare IT executives are deploying technologies such as generative AI to improve front-end patient access, enable ambient clinical documentation, and streamline back-office tasks like claims submission. Yet the mid-revenue cycle often receives less attention. This broad domain—including clinical documentation integrity and physician query management, medical coding and clinical validation, and charge capture and revenue integrity—still relies on entrenched workflows in many organizations. Given the gap between current practice and what modern tools can deliver, the mid-revenue cycle is a prime target for efforts to reduce costs and capture revenue. In this webinar, we’ll speak with leaders who are looking to bring today’s best technology to these processes.
Source: Exploring IT Optimization Opportunities in the Mid-Revenue Cycle on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Nnaemeka Okafor, MD, VP, Chief Analytics and Informatics Officer, Memorial Hermann Health System, says health systems are shifting from purchasing tools to building the conditions that let them deliver results. In an extensive interview, he outlined a program that emphasizes multidisciplinary governance, deliberate training, durable data infrastructure and careful budgeting that accounts for the true […]
Source: Memorial Hermann’s Okafor Says Extracting the Value of IT Requires a Greater Investment in Training on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Robbie Freeman, Chief Digital Transformation Officer, Mount Sinai Health System, is steering a consolidated digital-and-AI agenda that aims to simplify experiences for patients, clinicians, and a 48,000-person workforce, while tightening the link between experimentation and enterprise scale. In a wide-ranging discussion, he outlined a governance model that blends top-down priorities with bottom-up discovery, a disciplined […]
Source: Mount Sinai’s Freeman Lays Out Keys for Moving AI Initiatives From Pilots to Scale on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Mouneer Odeh, VP, Chief Data and AI Officer, Cedars-Sinai, is positioning the organization to harness fast-maturing AI while keeping clinical workflow, governance, and scale at the center of decision-making. In a wide-ranging discussion, he traced his path from advanced analytics to enterprise AI, outlined the role of platform vendors versus best-of-breed tools and internal builds, […]
Source: Cedars-Sinai’s Odeh Says Shifting to Product Mindset Key to Delivering what Users Need on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Chero Goswami, Chief Information & Digital Officer, Providence, is using front line observation, disciplined governance and renewed business-continuity planning to align technology with clinical reality across the seven-state system. In a recent interview, he outlined an approach that favors standard methods where possible, local flexibility where required, and a culture that treats reliability as a […]
Source: Providence’s Goswami Prioritizing Spending Time on the Front Lines & Staying Focused on the Patient on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Rady Children’s Health is consolidating analytics and AI-enabling services on a governed cloud platform to reduce friction for clinical, operational, and financial users. Caroline Peika, Director, Integration & Analytics, said the program pairs a centralized data environment with a private retrieval-augmented generation chatbot to turn internal documents into reliable answers with citations. The approach aims […]
Source: Rady Children’s Peika Says Combining Cloud & Chatbot Can Yield Big Results on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Pallavi Ranade-Kharkar, PhD, Enterprise Director of Research Informatics and Genomics, Intermountain Health, laid out a disciplined approach to AI adoption that balances rising organizational pressure with patient-centered guardrails, emphasizing governance, security, and measurable value for clinicians and consumers. Health systems are under strain to automate, improve access, and lower costs. National spending projections point upward […]
Source: Intermountain’s Ranade-Kharkar Lays Out Strategy for Responsible AI Adoption on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Chuck Podesta, CIO, Renown Health, is steering his organization toward an interoperability model that leans on AI “orchestration” rather than large, centralized data repositories—while pairing that shift with tougher data governance and a stronger resilience posture. The three-hospital system in Reno, Nev., which includes an 800-bed regional facility, a community hospital, a children’s hospital and […]
Source: Renown’s Podesta Says AI May Alter the Traditional Interoperability Paradigm on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Melek Somai, MD, MPH, VP, Chief Technology & Product Officer, Inception Health – the innovation arm of ThedaCare-Froedtert Health, argues that healthcare’s cost and access pressures cannot be solved by staffing alone; they require technology-led redesign of how care is delivered. In a wide-ranging interview, he described why his organization is putting technology at the […]
Source: Inception’s Somai Focused on Letting Innovative Tech Lead, Workflow Follow on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
James Case, VP/CISO, Baptist Health, frames his program around a single theme: balance. Case seeks to harden the enterprise against modern threats while protecting the speed and reliability clinicians require to deliver care. He argues that the test of any control is whether it reduces material risk without creating unnecessary friction at the bedside, in […]
Source: Baptist’s Case Says CISO Role is About Balancing Security Controls & Clinical Workflow Needs on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Adnan Hamid, VP/Regional CIO, CommonSpirit Health, says the next phase of “transforming care through innovation” begins with financial realism: health systems must preserve access for communities while confronting persistent cost pressure. In California, he helps support nearly 30 hospitals and more than 600 clinics inside one of the nation’s largest faith-based systems serving many underserved […]
Source: CommonSpirit’s Hamid Says IT Spending Has to Take Tight Margins into Account on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Priti Patel, MD, CMIO, John Muir Health, is steering a measured expansion of AI from long-running predictive models to newer generative tools, pairing administrative relief with cautious governance and education for clinicians and patients. Under her direction, the system has deployed ambient scribing across ambulatory practices and is extending that footprint to inpatient and emergency […]
Source: John Muir CMIO Lays out Fast Follower AI Strategy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
At Children’s Hospital of Philadelphia, Epic-integrated AI continues to do what humans rarely can at the tail end of long patient visits: captures every detail, improves coding accuracy, and eases the documentation burden. Greg Lawton, MD, EHR Medical Director – CHOP Primary Care, Children’s Hospital of Philadelphia, describes a measured path to deploying generative AI […]
Source: CHOP’s Lawton Says Docs & Nurses Seeing Benefits of Epic-Integrated Ambient AI on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Amid an era of exuberance around AI, John Halamka, MD, President, Mayo Clinic Platform, notes that the apparent “suddenness” of its appearance masks a long arc of work. “This is a overnight revolution, 50 years in the making,” he said, noting that today’s breakthroughs rest on decades of progress in compute, storage, and tooling—combined with […]
Source: Mayo’s Halamka Advises Matching Degree of AI Autonomy to Workflow Risk Profile on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Kerry Bommarito, PhD, VP, Enterprise AI and Decision Intelligence, Mercy, says the health system’s AI agenda begins with the enterprise plan, not shiny tools. After the executive team sets five organization-wide OKRs each fiscal year, work streams cascade to accountable leaders; Bommarito is a trustee on a key result aimed at revenue-cycle improvements through automation […]
Source: Mercy’s AI Leader: Strategy First, Governance Always on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Michael Weiss, MD, Associate CMIO, Memorial Healthcare System; and Assistant Medical Director Pediatric Emergency Medicine Joe Dimaggio Children’s Hospital, is leading a push to curb idiosyncratic documentation that can undermine quality, compliance, and the value of emerging AI. In a wide-ranging discussion, he described a “Rogue Note” campaign that preserves clinician flexibility but insists that […]
Source: Memorial’s Weiss Taming “Rogue Notes” So AI Can Flourish on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health systems that have implemented ambient AI technology often face a familiar challenge: ensuring consistent adoption and maximizing its value across diverse clinical roles. This webinar will examine strategies IT leaders can use to assess, measure, and improve ambient AI utilization, from high-level workforce analytics to role-specific and individual provider engagement. Panelists will discuss methods for identifying adoption gaps, tailoring interventions for high-impact clinicians, and balancing broad educational initiatives with personalized, at-the-elbow support. The conversation will also explore approaches for onboarding new staff, refining training for existing users, and leveraging data-driven insights to sustain long-term adoption gains.
Source: Optimizing Ambient AI Adoption Across the Care Team on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In a wide-ranging interview, John Lee, MD, Emergency Physician, Edward Hospital Naperville; Informaticist, & Epic Consultant, outlined a disciplined approach to getting more value from Epic while preparing for an AI-enabled future. He emphasized that health systems are still leaving significant capability untapped, urged CIOs to define firm boundaries for customization, and described how consolidating […]
Source: Dr. John Lee on Epic Optimization, Managing Data During M&A, & AI Priorities Ahead on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Eric Poon, MD, MPH, Chief Health Information Officer, Duke University Health System, described how the organization is moving AI from scattered experiments to an operating discipline aligned with enterprise strategy. Poon outlined a single intake for technology decisions with added lifecycle oversight when AI is involved, and a bias toward evidence-based scaling. He said the […]
Source: Duke Health Tightens AI Governance, Scales Pilots on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Early vendor engagements can set the trajectory for years. This session examines how health systems should structure first steps with startups and other vendors—clarifying data-sharing parameters, defining realistic timelines, and establishing criteria for expansion or termination. Panelists will detail how to frame success metrics that both parties can measure, align governance and decision rights, and distinguish when a limited pilot, phased rollout, or full contract is appropriate. The discussion also addresses risk management, IP and other considerations, including the handoffs between innovation teams, IT, compliance, and operations to avoid costly misalignment. Drawing on case examples, leaders will outline practical suggestions that help move from conversation to concept to contract with discipline.
Source: From Conversation to Contract: Keys to Getting off on the Right Foot with Startups & Other Vendors on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Effective IT training is a critical, yet often underappreciated, factor in health system performance. This webinar will examine how information technology executives can oversee and coordinate training for new hires, existing staff learning upgraded applications, and high-level users requiring advanced support. Panelists will discuss strategies for balancing the roles of IT, informatics, HR, vendors, and third-party trainers to ensure consistent education. They will also address how training impacts usability, influences clinician satisfaction, and connects to burnout reduction, while exploring data-driven methods to identify systemic versus individual knowledge gaps.
Source: Coordinating IT Training to Improve Usability and Reduce Burnout on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Peter Pronovost, MD, PhD, Chief Clinical Transformation Officer, University Hospitals, is advancing a system-wide push to improve quality while reducing burden and cost. In a recent discussion with healthsystemCIO, he detailed a multi-year effort to reach “zero harm, zero suffering, zero waste, and zero inequities,” described a whole-hospital remote care platform now operating at Lake […]
Source: Pronovost Leading Whole-Hospital Remote Care Innovation at University Hospitals on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Deepti Pandita, MD, CMIO & VP of Clinical Informatics, UCI Health, thinks that the fastest path to value with AI is to stop treating it as a side project and weave it directly into existing operational priorities. “AI should be embedded into whatever your strategic projects are or whatever problems are being solved at the […]
Source: Embedding AI Where It Matters: UCI Health’s Pandita on Governance, Vendors and the Go/No-Go Moment on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Morgan Jeffries, MD, Medical Director for AI at Geisinger and his colleagues, are reshaping how a large integrated health system organizes, oversees, and educates around AI — moving from a small, model-building shop to a cross-functional product organization with formal risk review and a rising emphasis on workforce literacy for AI tools. Within Geisinger’s AI […]
Source: Geisinger Refines AI Governance and Workforce Literacy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Guillaume de Zwirek, CEO, Artera, says health system technology leaders face a simple choice in an increasingly AI-saturated market: master the details or risk falling behind. In a wide-ranging discussion, he argued that the pace of change now rivals the industry’s COVID-era telehealth surge and is forcing CIOs and their teams to make faster, better-informed […]
Source: Partner Perspective: Artera’s de Zwirek Says IT Leaders Must Commit to Becoming AI Experts; Outlines Three Paths to Deploying Agents on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In a wide-ranging discussion on adoption, governance and the pace of innovation, Edwina Bhaskaran, Chief Clinical Systems and Informatics Officer, Mayo Clinic, outlined how large health systems can ensure new technology isn’t merely installed but actually used. Central to her approach is a “sticky” mindset—one that favors simple, timely, workflow-integrated tools that earn their keep […]
Source: Mayo’s Bhaskaran Outlines Playbook for Making Tech “Stick” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It's rarely discussed in public forums, but it's of singular importance to a well-managed career – when and how do you make executive-level job changes. From aligning your next role with long-term career goals to navigating relocation and compensation negotiations, every move requires careful consideration. In this candid, practical session, seasoned leaders will share insights on how to evaluate when it’s time for change, how to think strategically about what’s next, and how to manage the transition process with clarity and confidence. With opportunities on the rise, now is the time to prepare.
Source: Strategic Transitions: The Do’s and Don’ts of Executive Career Moves on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
At Providence, the conversation about digital health has shifted from turning systems on to making sure clinicians actually use them. That distinction is central to the collaboration between Maulin Shah, MD, CMIO, Providence, and Staci Wendt, PhD, Director, Providence Health Research Accelerator: one side designs and scales rollouts; the other studies whether those rollouts work […]
Source: Providence’s Shah Focused on Uptake of Digital Tools; Wendt’s Study Indicates Progress on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health system IT executives tasked with diffusing AI into their organizations are facing a serious challenge: how to ensure they get behind the right tools, those that will actually make a difference in clinicians’ lives by helping them become more productive at work and giving them more time at home. In a wide-ranging discussion, Dr. […]
Source: Partner Perspective: Drawing on Global Experience, Heidi Health’s Kelly Offers Advice on Optimizing Clinician AI Adoption on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Tiffany Kuebler, Medical Director of Clinical Informatics, University of Maryland Medical Center – R Adams Cowley Shock Trauma Center, says the arrival of generative tools is less a software upgrade and more a change in how health systems make decisions, prepare clinicians, and measure success. Kuebler runs clinical informatics and is a physician assistant, giving […]
Source: AI Necessitates New Approach to Clinician Training, Advises U Maryland Medical Center’s Kuebler on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health systems should treat technology failures as a public-health threat with direct and measurable effects on patient care. To prepare, organizations need real-time monitoring, specialty-specific playbooks, and incident structures that bring IT and clinical leaders together, according to Jeff Tully, MD, Co-Director of the Center for Healthcare Cybersecurity and Associate Clinical Professor of Anesthesiology at […]
Source: UC San Diego Health’s Tully Sees Upside in Monitoring the Industry’s Vital Signs on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For CIOs and other IT leaders, the reality is stark: there will always be more demand than there are people or dollars to meet it. Beyond simple constraints, some requests are simply off the table—blocked by vendor roadmaps, contractual limitations, or regulatory requirements. So how can IT leaders maintain user satisfaction when only a portion of needs can be met? In this webinar, we’ll hear from executives who are effectively navigating this challenge by combining a deep understanding of available resources with a clear grasp of organizational priorities. Through consistent transparency, open communication, and disciplined governance, they’re managing expectations, aligning efforts, and building trust—even when saying “not now” is the only option.
Source: Keys to Effective IT Capacity Management — Aligning Resources, Transparency & Communication to Meet Demand on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Raymond Lowe, SVP/CIO at AltaMed Health Services, is navigating a classic safety-net dilemma: rising demand, volatile policy signals, and a mandate to deliver more with less. Serving a largely Medicaid population across Los Angeles and Orange counties, the organization operates as a federally qualified health center (FQHC) with tightly managed margins and a technology budget […]
Source: Lowe Leverages Disciplined Approach to Achieve Innovation on a Budget on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As cyber threats become more sophisticated and health systems diversify their operations, new roles are emerging to close the gap between business needs and cybersecurity imperatives. One such position is the Business Information Security Officer (BISO), tasked with tailoring security strategies to the unique demands of each operational unit. At Michigan Medicine, Ashley Gelisse serves […]
Source: Bridging Business and Cybersecurity: Inside the Role of a Business Information Security Officer on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Reducing burnout by easing technology burdens has become central to Providence’s IT strategy, so it’s not surprising that SVP of Clinical & Revenue Cycle Applications Adar Palis focused in on repeated complaints about slow logins, inconsistent workstations, and frequent timeouts. And that scrutiny prompted the launch of the EasyPass and Clinical Workstation Modernization programs. “We […]
Source: Training, Governance, and Observation: How Providence Aligns IT With Care Delivery on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Just take a look at the LinkedIn posts of healthcare IT leaders and it's clear there's no shortage of job openings. And while that may be good news for those looking for work, it presents a troubling trend for executives trying to staff up. In this timely webinar, panelists will discuss how leaders can respond by creating environments that attract and retain skilled professionals, emphasizing adaptable management styles, meaningful engagement, and connection to mission. With limited ability to compete on salary, health system executives must rely on culture, purpose, and effective leadership to remain attractive in an increasingly demand-heavy labor market. Learn how to stand out in this very competitive crowd.
Source: Leading Through Today’s Talent Crunch: Techniques for Attracting & Retaining Top Teammates on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
To ensure consistent and high-quality digital service delivery across a massive health system, Providence has designed and implemented a proprietary telemetry monitoring platform that captures, interprets, and responds to network and application issues in real time. The result: a data-driven approach to diagnosing impairments, improving uptime, and supporting clinicians in delivering uninterrupted care. “We started […]
Source: Providence Builds Custom Network Telemetry to Deliver Enterprise-Grade Reliability on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As health systems intensify efforts to modernize infrastructure, the risks associated with technical debt, fragmented applications, and over reliance on cloud and AI tools are becoming more pronounced. For Darrell Keeling, PhD, Senior Vice President of IT and CISO at Parkview Health, navigating this minefield requires not only technical insight but also business acumen and […]
Source: Technical Debt Must be Tackled, but Cloud & AI Bring their Own BCP Challenges, Says Parkview Health CISO on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As AI becomes increasingly central to clinical, operational, and administrative functions, health systems face growing pressure to deploy it both responsibly and efficiently. This webinar brings together health IT executives to explore how governance can serve as an enabler—not a barrier—for AI adoption. Panelists will discuss how their organizations are navigating legal, compliance, cybersecurity, and patient safety risks while ensuring innovation isn’t stalled by bureaucracy. With AI poised to distinguish leaders from laggards in healthcare, the conversation will focus on practical strategies to structure governance models that mitigate risk without slowing momentum. The session will offer candid insights into what’s working, what’s not, and how to strike the right balance between oversight and agility.
Source: Structuring AI Governance Without Sacrificing Speed on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Tapping into advanced analytics and automation, the pediatric hospital focuses on outcome-first AI design When Alda Mizaku assumed the role of Chief Data and AI Officer at Children’s National Hospital, the position did not yet exist. With a background in biomedical engineering and predictive modeling, she brought both technical and clinical perspectives to what would […]
Source: Children’s National’s Chief Data & AI Officer Says Foundational Data Governance Work Key to Deriving Meaningful Insights on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Luke Olenoski, SVP and CIO, outlines how developing talent and cross-functional partnerships are critical to healthcare IT success. Main Line Health is confronting the healthcare IT workforce challenge with a strategy rooted in both innovation and fundamentals: investing in talent, forging partnerships, and bridging clinical and technical expertise. As SVP and CIO, Luke Olenoski joined […]
Source: Main Line Health CIO Details Strategy for Building a Resilient Workforce on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As the digital health landscape continues to expand, health system leaders are increasingly tasked with identifying which startup partnerships are worth pursuing. This webinar will explore the operational and strategic considerations that guide successful engagement with early-stage technology companies. Panelists will discuss how they vet startups for relevance, assess readiness for pilot projects, and determine the internal alignment needed to support collaboration. The conversation will also address the importance of commercial traction, the role of accelerators, and how health systems can avoid being overwhelmed by unproven technologies while still remaining open to meaningful innovation.
Source: Efficient Innovation: Keys to Health System Leaders Engaging with Startups on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Monument Health, a regional system serving five states in the Upper Midwest, is navigating AI with a deliberate strategy grounded in community care and clinical realities. At the center of that effort is Patrick Woodard, MD, Chief Information Officer, who believes AI is not merely an enhancement of existing tools, but an opportunity to fundamentally […]
Source: AI Integration Demands Strategic Rethinking of Labor and Leadership, Says Monument Health CIO on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health system IT executives face a persistent strategic dilemma: how to navigate the tension between staying within the core EMR suite and exploring external solutions for critical functions such as patient engagement. This webinar features leaders who will examine the continuous assessment required to determine whether core EMR capabilities are sufficient across specific functionality segments. The conversation will focus on the nuanced process of evaluating emerging niche vendors, identifying meaningful capability gaps, and weighing the operational, governance, and integration implications of stepping outside the suite. Panelists will share how their organizations assess when those gaps in functionality—particularly in patient communication, outreach personalization, and coordination—grow significant enough to justify adopting third-party tools. The discussion will also touch on strategies for managing vendor sprawl, ensuring brand consistency, and maintaining compliance in increasingly complex digital ecosystems.
Source: Beyond the EMR? Revisiting Your Strategy Around Patient Engagement & Communications on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As health systems face mounting financial pressures, improving the revenue cycle has become a priority. This webinar brings together IT executives to explore a holistic approach to claims management — integrating technology, process optimization and payer collaboration. Panelists will discuss how AI-driven solutions have the potential to enhance claims accuracy, reduce denials and streamline workflows — while also ensuring clinicians are better supported in documentation practices. The discussion will also examine the evolving role of IT leaders in bridging gaps between clinical teams and financial operations, ultimately helping health systems get paid for the care they provide. Join us for an insightful conversation on the intersection of informatics, automation and revenue integrity in modern healthcare organizations.
Source: Redefining Revenue Cycle: Exploring Opportunities for Technology Leaders to Drive Change on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Donna Roach shares how digital governance, agile methodology, and clinician alignment are reshaping IT strategy. University of Utah Health is leveraging governance discipline and agile principles to build a digitally empowered organization, according to Chief Information Officer Donna Roach. Speaking about the health system’s journey toward achieving HIMSS EMRAM Stage 7, Roach described a focused, […]
Source: University of Utah Health Achieves HIMSS EMRAM 7; CIO Credits an Agile, Clinician-Focused IT Strategy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
MultiCare Health System’s technology leader reflects on leadership, burnout, and the hidden forces that drive organizational decay. In an era where technology drives healthcare delivery, leaders like Bradd Busick, SVP and CIO at MultiCare Health System, are increasingly focused on less visible forces: organizational entropy, emotional debt, and the fragility of trust within complex IT […]
Source: CIO Bradd Busick on Managing Entropy, Trust, and Culture in Health IT on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
CHIME’s Mari Savickis is keeping a close eye on the complex policy landscape confronting healthcare technology executives. As cyberattacks on healthcare providers surge in scale and sophistication, rural hospitals are emerging as particularly vulnerable targets. According to Mari Savickis, Vice President of Public Policy at CHIME, the challenges facing these smaller health systems are intensifying […]
Source: Help for ‘Smalls” Uncertain, HIPAA Revision Still Alive – CHIME Gives Update on Key Policy Issues as New Administration Settles In on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Effecting change in large health systems is a complex, high-stakes endeavor — especially for IT executives driving clinical and operational transformation. This webinar will explore how leaders can successfully “sell” a vision for change within their organizations, particularly when that change alters established workflows or power structures. Panelists will discuss strategies for building trust, securing buy-in, and aligning change initiatives with the broader mission of patient care and financial sustainability. Topics will include the importance of long-term relationship-building, the role of personal and organizational reputation, and the fine line between persuasion and directive authority. Drawing from real-world experience, leaders will share practical insights on what works, what doesn’t, and how to navigate the politics and psychology of transformation in clinical environments.
Source: Selling Change: Vision, Trust, & Tactics for IT Executives on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Col. Chani Cordero explains how deep partnerships with nursing leaders and others are driving targeted innovations that improve care and conserve resources. At Brooke Army Medical Center—home to the military’s only Level I trauma center—Col. Chani Cordero, CIO, is making nurse-IT collaboration a cornerstone of digital transformation. One standout example: a tele-sitter program that replaced […]
Source: Innovation Through Collaboration: How Brooke Army Medical Center’s CIO Aligns Tech With Clinical Need on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In an era where healthcare-focused AI startups abound, the most meaningful innovations may not emerge from Silicon Valley’s startup culture—but from inside the health systems themselves. That’s the premise behind the Health AI Championship, a novel competition led by Lee Schwamm, MD, SVP/Chief Digital Health Officer + Associate Dean, Digital Strategy and Transformation, Yale New […]
Source: Yale New Haven’s AI Competition Offers Model for Sourcing Solutions that Solve Real Problems on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As healthcare organizations become prime targets for increasingly sophisticated cyberattacks, a focus on prevention alone is insufficient and costly. Cyber threats, from ransomware to disruptive breaches, have the potential to impact care continuity and operational performance. So how can healthcare IT executives prepare for what many say is the inevitable? In this timely webinar, we'll speak with leaders who are embracing resilience strategies that aim to withstand disruptions and minimize downtime.
Source: Building Cyber Resilience: Navigating Healthcare’s New Reality on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Dr. Clara Lin, VP and CMIO at Seattle Children’s, shares how the health system is deploying AI to support clinicians and transforming governance to drive IT decisions. At Seattle Children’s, Dr. Clara Lin is leading an initiative that blends advanced AI with 15 years of carefully curated clinical pathways. The aim: to assist physicians at […]
Source: Seattle Children’s Builds AI Assistant & Governance Model to Advance Pediatric Care on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Dr. Elias Kikano, Medical Director of Imaging Informatics at Grady Health System, shares strategies for fostering effective collaboration between CIOs and clinical imaging leaders to advance AI and enterprise imaging initiatives. As healthcare organizations face accelerating demands to integrate AI and consolidate imaging operations, the relationship between enterprise IT executives and department-level imaging informatics leaders […]
Source: Governance & Close Coordination with Users Keys to Ensuring AI Infusions Into Imaging Workflows Help Rather than Hinder on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When Gordon Groschl assumed the dual role of CISO & Director of Healthcare Technology Management at Texas Children’s Hospital eight months ago, part of his purview was one of the trickier (and fast evolving) niches of healthcare IT – biomedical equipment. Groschl, an 18-year veteran of the organization, now oversees a large network of over […]
Source: Groschl Tightening Up Biomed Cyber at Texas Children’s, Notes Communication Key to Success on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With clinician-informaticist collaboration, enterprise-wide governance, and a deep bench of automation use cases, NYU Langone Health is pushing the boundaries of robotic process automation and agentic AI. When a bot at NYU Langone Health identifies a medication reconciliation gap, it doesn’t just log an alert. It initiates a secure chat among the attending physician, quality […]
Source: NYU Langone Builds Bot-Powered Playbook for Clinical Transformation on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When the dust settled from one of the largest health system integrations in Michigan history, Jason Joseph, Chief Digital and Information Officer at Corewell Health, found himself facing a new frontier: AI. As Corewell brought together Spectrum Health, Beaumont Health, Lakeland Health, and health plan Priority Health under one umbrella—with 21 hospitals, 65,000 employees, and […]
Source: Corewell’s Joseph Says IT Leaders Can Spur Innovation by Empowering Users to Address Unsolvable Problems with Novel Solutions on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As Chief Innovation & Information Officer at Nebraska Medicine, Scott Raymond is driving a forward-thinking approach to healthcare technology and operational efficiency. Nebraska Medicine, a major academic medical center affiliated with the University of Nebraska Medical Center (UNMC), serves as a hub for research, education, and clinical care. At the core of its strategy is […]
Source: At Nebraska Medicine, Raymond Leverages Specially Created Unit to Pilot Innovations Without Disrupting Operations on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
While most health system IT leaders embrace the idea that a zero-trust security model is the optimal way to manage today's threats, there are questions around the best way to navigate the journey. In fact, there are some foundational and fundamental choices that have to be made which can make or break the endeavor. Done right, zero trust can be done without breaking the bank, unduly straining the IT shop, or causing significant user disruption, while other approaches can results in quite the opposite. In this timely webinar, we'll speak to leaders who have made progress down the zero trust road to learn just want worked well, and what didn't.
Source: Keys to Charting an Optimal Zero Trust Journey on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
At a time when health systems are under increasing pressure to improve care delivery models, UMass Memorial Health has reached a significant milestone in its Hospital-at-Home program, admitting its 3,000th patient. This initiative, spearheaded by Dr. Eric Alper, Senior Vice President, Chief Quality Officer, and Chief Clinical Informatics Officer at the health system, is proving […]
Source: UMass Memorial Reaches Hospital-at-Home Milestone; Alper Reflects on Program’s Keys to Success on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Artificial intelligence is continuing to evolve beyond generative AI’s input/output model to agentic AI, where intelligent systems can autonomously plan, reason and take action with minimal human oversight. This shift presents potential opportunities and challenges for healthcare IT leaders, as it will impact decision-making, workflow automation, and clinical operations.
Source: Contemplating an Agentic AI Future: What IT Leaders Need to Know on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In the intricate world of healthcare, where every moment counts and every dollar matters, a unique leadership role is emerging at the crossroads of clinical practice and financial operations. Dr. Carla Haack, VP/Chief Financial Informatics Officer at Emory Healthcare, embodies this shift, championing the need for clearer communication between clinicians and revenue cycle teams. Haack, […]
Source: “It’s About Getting Paid Accurately for the Work We are Doing” – Emory’s Chief Financial Informatics Officer Talks about The Goals of Her Unique (But Perhaps Growing) Role on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Preventing and detecting insider threats is tricky business, as they arise from within the castle. That's why a high quality program requires a comprehensive and multi-faceted approach, encompassing employee education, risk assessments and monitoring technologies. But what exactly does such a program look like? Where should limited resources be allocated, and how can IT professionals determine a general order of priorities if many elements need attention? In this timely webinar, we’ll hear from leaders sharing actionable insights to ensure threats from within get as much attention as threats from without.
Source: Keys to Implementing a Comprehensive Insider Threat Mitigation Program on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When Joy Oh assumed the role of Chief Information & Digital Transformation Officer at The Christ Hospital Health Network, she walked into a health system with a strong IT foundation but a mandate to push digital innovation forward. Six months into her tenure, she has focused on aligning IT initiatives with business objectives, refining governance […]
Source: Revamping Governance & Measuring Project Outcomes Top Priorities for Oh at Christ Hospital Network on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health systems are increasingly reliant on digital infrastructure, yet many remain unprepared for prolonged IT outages caused by cyberattacks or technical failures. This webinar brings together IT executives to discuss the critical gaps in emergency preparedness, including the possible disconnect between IT and business leadership, the lack of standardized downtime procedures, and the challenge of engaging clinical and business leaders in continuity planning. Panelists will explore the evolving role of CIOs in guiding organizations through risk assessments, governance structures, preparedness, training, and simulations —without taking sole ownership of crisis management. With ransomware threats rising and dependency on technology growing, health systems must move beyond prevention to ensure operational resilience. Attendees will gain insights into governance strategies and practical approaches for bridging the preparedness and operational gaps before the next major disruption occurs.
Source: Exploring IT’s Role in Strengthening Organizational Resiliency By Identifying & Closing Clinical and Business Preparedness Gaps on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health system technology leaders are increasingly confronting a stark reality: legacy on-premises data centers, long considered reliable pillars of IT infrastructure, are reaching the end of their lifecycle. As the costs of virtualization technologies such as VMware and Citrix climb, many CIOs and CTOs are weighing the benefits of transitioning core workloads to the cloud. […]
Source: Myriad Factors Making On-Prem Less Sustainable; Cloud the Clear Path, but Execution Requires Preparation and Expertise on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As patients enjoy positive AI-led interactions in other areas of their lives, they are coming to expect such treatment from their health systems. So if, instead, they receive a robotic and clunky experience from their hospital, it can constitute a one-way ticket to pressing 0 until a human comes on the line, or abandoning the call altogether. So what are IT executives to do? In this timely webinar, we’ll speak to leaders who are focused on providing an optimal AI-powered interactive voice recognition experience so – as often as possible – patients can efficiently get their questions answered without needing to “speak to a representative.”
Source: Navigating the Future of AI-Driven Patient Engagement on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
AI is poised to revolutionize administrative and workflow processes in healthcare, but many health systems remain largely focused on its clinical applications, according to Lyle McMillin, Director of Product Management at Hyland Healthcare. While AI’s role in radiology and clinical documentation garners the most attention, McMillin says that CIOs should also prioritize automation in document […]
Source: Partner Perspective: AI Driving Rapid Change in Non-Clinical Workflows; Solid Data the Key to Realizing Gains on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
AI has revolutionized clinical workflows, but its impact on revenue cycle management (RCM) is just as transformative. Health system CIOs must take notice, as AI-driven automation is rapidly reshaping contract management, denials reduction, and payment processes. Those who fail to embrace these innovations risk inefficiencies and financial setbacks in an increasingly competitive landscape. According to […]
Source: Partner Perspective: AI Changing the RCM Game Too, CIOs Would Do Well to Take a Look on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Considering the millions of dollars that health systems have invested in their EHR platforms, it's no surprise that's the first place they look when seeking to fulfill a new use case. After all, staying "in-house" should offer cost benefits, both up front and in terms of integration/TCO. But sometimes an examination of a core vendor's offering leaves users and patients wanting, especially in comparison to best-of-breed products that were developed to focus on these use cases. Of course, someone -- or rather some governance process -- has to make the decision of how to move forward and if/how to partner with these specialized solutions. In this timely webinar, we'll speak to leaders who have grappled with these decisions in an effort to balance user preferences with overall enterprise IT initiatives.
Source: Should I Stay or Should I Go? Evaluating the Cost/Benefit of In-Suite Versus Specialized Apps in the Digital Patient Engagement Space on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health systems are increasingly focused on delivering personalized, data-driven care to better serve current and prospective patients. At the same time, they are tasked with attaining aggressive organic growth targets and reducing infrastructure and administrative costs. Achieving these goals requires IT executives to unify fragmented patient data from various sources to create a comprehensive consumer profile. This unified approach enables targeted outreach, addresses care gaps, and fosters patient loyalty.
Source: Unifying Disparate Patient Data for a Complete Consumer Picture and Enhanced Patient Engagement on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
AI is transforming healthcare, but its effectiveness hinges on the quality of data feeding it. At Hackensack Meridian Health, Chief AI Officer Sameer Sethi is ensuring that AI-driven advancements are rooted in strong data governance, responsible deployment, and human oversight. “AI isn’t magic,” Sethi said. “It works off of information that exists—about a topic, a […]
Source: Having Quality Data, and Using Right Type of AI for the Task at Hand, Keys to Future Success on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The promise of AI in healthcare hinges on a fundamental requirement: high-quality data. Without it, even the most advanced algorithms will fail to deliver meaningful results, according to Sonya Makhni, MD, Medical Director of Applied Informatics at Mayo Clinic Platform. “Data quality isn’t always the most exciting topic at conferences, but it’s the foundation of […]
Source: Clean Data Combined with Federated Learning Keys to Maximizing AI Efforts on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As health systems seek solutions to workforce challenges, AI is emerging as a tool to ease the burden on nurses. At Penn Medicine, AI-driven innovations are being explored to streamline workflows, improve documentation, and reduce clinician burnout. Anna Schoenbaum, DNP, MS, RN, VP of Applications, Digital Health & Predictive Health at Penn Medicine, highlighted the […]
Source: Properly Leveraging AI to Empower Nurses and Reduce Burnout Takes Careful Study & Deep Engagement on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Healthcare IT executives often grapple with moving digital transformation initiatives from pilot programs to full-scale implementations. Crystal Broj, Enterprise Chief Digital Transformation Officer at the Medical University of South Carolina (MUSC), offers insights into overcoming these hurdles, emphasizing the importance of strong governance, IT collaboration, and iterative change management. Scroll down to watch or listen […]
Source: Getting on the Same Page With IT Early is Key to Digital Innovation & Transformation Success on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As AI gains traction in healthcare, its role must be carefully integrated to support clinicians without eroding patient trust. At UCI Health, CMIO and VP of Clinical Informatics Deepti Pandita, MD, believes AI should function as an “integral member of the care team” rather than a disruptive or opaque force. Scroll down to watch or […]
Source: Being Transparent About AI Use Key to Maintaining Patient Trust on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As AI continues to take hold in healthcare, executives must ensure they are using the right AI tools for the right jobs, according to Drew Ivan, Chief Strategy Officer at Rhapsody. While generative AI (GenAI) garners attention for its potential in clinical documentation, other AI methods, such as machine learning (ML), remain critical for tasks […]
Source: Partner Perspective: Success with AI Depends on Clean Data & Selecting the Right AI for the Job on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health system IT leaders face a growing challenge: clinicians struggle to keep pace with rapid changes in EHRs and other digital tools. Bobby Zarr, Vice President of Healthcare at uPerform, believes AI can transform how health systems deliver training, improving adoption and satisfaction while reducing disruption. “The pace of change is accelerating, and users feel […]
Source: Partner Perspective: Health Systems Should Give Software Training a Closer Look; Role-specific, Just-in-Time Approach More Effective Way to Go on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Sutter Health’s integration efforts extend far beyond standard IT system mergers. Jacki Monson, SVP, Chief Integration Officer & Chief Privacy Officer at Sutter Health, focuses on holistic transformation—aligning people, processes, and technology across mergers and acquisitions. “We’re not just integrating applications,” Monson said. “We’re integrating the entire ecosystem to function as one seamless operation.” Scroll […]
Source: Driving Towards Systemness: How Sutter Health Integrates Technology, People & Process on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health systems face mounting pressure to leverage data for clinical and operational excellence, but innovation without a solid foundation can be counterproductive. Kiran Mysore, Chief Data Analytics Officer at Sutter Health, emphasizes that true data-driven transformation hinges on balancing innovation with disciplined data management. Scroll down to watch or listen to the full interview; or […]
Source: Sutter Health’s Data Strategy: Quality & Trust Keys to Spurring Innovation on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The rapid evolution of AI is reshaping healthcare, but navigating its complexities requires a blend of pragmatism and innovation, according to Dr. John Halamka, President of Mayo Clinic Platform. As health systems grapple with AI integration, the challenge lies in balancing cutting-edge advancements with regulatory constraints and operational realities. Scroll down to watch or listen […]
Source: AI’s Future in Healthcare: Balancing Innovation, Regulation, and Practicality on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When technology fails, patient care cannot. That stark reality underscores the importance of business continuity planning in healthcare, a subject Anika Gardenhire, Chief Digital & Information Officer at Ardent Health Services, knows well. Having navigated a major ransomware incident, she believes that resilience is not just about preventing failures but about preparing for when—not if—they […]
Source: Building Resiliency Depends on Establishing Key Relationships Before Disaster Strikes on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Healthcare IT leaders are tasked with ensuring physicians are satisfied and productive with the technology in place to do their jobs. Beyond the tools needed to deliver and document care, there are operational requirements that impact costs, job satisfaction, patient access, and ultimately care quality. Workforce management is often overlooked in a sea of pressing priorities, yet it plays a crucial role in optimizing the organization's most expensive resource: physicians. Many health systems rely on a combination of manual and technology solutions for managing provider time. This results in costly inefficiencies, underutilization of available resources, and causes enough confusion in the workplace to throw off work-life balance and increase burnout. Opportunity exists for IT leadership to help move the needle in this often-lingering manual process. In this session, we'll speak with leaders who realize that the costs of inefficient workforce management make this a problem worthy of addressing, and discuss possible solutions.
Source: Exploring IT’s Role in Addressing Physician Workforce Management Challenges on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Houston Methodist is betting on an ambitious technology investment: equipping every patient room with high-definition cameras to centralize clinical services, improve efficiency, and enhance patient care. This initiative signals a broader shift toward virtual care integration and data-driven hospital operations, said Roberta Schwartz, EVP and Chief Innovation Officer. Scroll down to watch or listen to […]
Source: Lights, Camera, Healthcare: Houston Methodist Invests in In-Room Cameras to Unleash Innovation on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Like all health systems, AtlantiCare is seeking ways to ease the documentation burden on clinicians. CIO Jordan Ruch sees ambient clinical AI as a key tool in reducing burnout and allowing providers to spend more time at the bedside. Scroll down to watch or listen to the full interview; or subscribe to healthsystemCIO on your […]
Source: Oracle’s Impact on Methodology & Service, Along With Native AI Capability, Give EHR Customers Reason to be Bullish on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
UW Medicine is advancing digital transformation with a focus on AI-powered decision support, strong governance frameworks, and clinician collaboration. CIO Eric Neil and Chief Clinical Informatics Officer Dr. Todd Burstain recently discussed their journey to achieving HIMSS Stage 6, their measured approach to AI adoption, and the ongoing challenge of balancing innovation with standardization. Scroll […]
Source: UW Medicine Achieves HIMSS Stage 6; Neil & Burstain Tout Strong Governance as Key to Picking the Right Projects on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Clinicians and other users desperately want to do all kinds of innovative things with the organization's data. From increasing operational efficiency to improving patient care, just about everyone worth employing wants to analyze their data, run reports and take actions – be it for risk management, data privacy, security, compliance, or optimization. Often, however, this ability to view and act on data is stymied when the only way to get the job done is with an IT ticket or via manual approvals. Also, having to go to IT to access data weakens the mantra that maintaining high quality data is everyone’s responsibility. So how can health systems fix this paradigm? How can IT get out of the way and cease being the occasional bottleneck that inhibits the interaction between user and data? In this timely webinar, we'll speak to leaders who are making progress in this area, working to increase self-service data management with centralized governance and decentralized data control -- for the benefit of all.
Source: Improving User Satisfaction, Empowering Innovation & Facilitating Governance by Increasing Self-Service Data Management on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As health systems increasingly rely on AI and advanced analytics to drive insights, some are discovering new complexities in a cloud-only infrastructure. Pulling data from multiple systems to power AI initiatives can increase operational costs, as AI’s demand for high computing cycles can drive up cloud expenses. For some, this has eroded the cost savings that originally justified the cloud transition. Others, however, contend that costs can be contained by how you structure the deal, and say it's important to realize that the storage of data which is essentially put in long-term parking is cheaper than that which must be continually accessed and moved around. In this webinar, healthcare IT leaders will discuss the future of the cloud and whether a balance of cloud/on-premise models is the way to go. We’ll explore how health systems are optimizing their infrastructure to balance costs, data accessibility, and performance. Join us for insights on how to navigate the challenges of AI, data integration, and cloud costs.
Source: Reexamining Cloud-Only Strategies: Weighing Cloud versus On-Prem Solutions for Health Systems’ Evolving Needs on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this interview, Anthony Guerra, Founder and Editor-in-Chief of healthsystemCIO, speaks with Shakeeb Akhter, Senior Vice President and Chief Digital & Information Officer at Children’s Hospital of Philadelphia (CHOP), about the institution’s ambitious digital transformation journey. Leading a multifaceted team, Akhter discusses how CHOP is advancing through strategic investments in AI, automation, digital patient experience, […]
Source: CHOP Focused on Leveraging AI to ‘Transformational’ Effect, Says Chief Digital & Information Officer Shakeeb Akhter on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In September 2023 when Billings Clinic and Logan Health merged to form one of the area’s largest healthcare systems, one of the first orders of business for Justin Ott – a long-time IT executive at Billings who became CIO of the newly combined health system – was determining the organization’s go-forward EHR. Prior to the […]
Source: CIO Says Infusion of Oracle Tech Gave Cerner Needed Shot in the Arm: Now Well Positioned for AI-Powered Innovation on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Dr. Priscilla Frase, CMIO and hospitalist at Ozarks Healthcare, is a champion for innovation and collaboration in rural health systems. As a leader at a 114-bed independent hospital with 28 associated clinics in South-Central Missouri, Frase has faced the challenges of limited resources head-on, transforming the organization’s approach to health IT. Scroll down to watch […]
Source: CHIME Innovator of the Year Dr. Priscilla Frase Says Passion, Listening & Creativity Can Lead to Big Wins, Even in Resources-Strapped Rural Environments on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Privacy and IT security need to be working in lock step, and doing so gets a lot easier when they’re led by the same person. That’s exactly what happened at UChicago Medicine in September when Chief Privacy Officer Karen Habercoss assumed the additional role of CISO. Scroll down to watch or listen to the full […]
Source: Getting Privacy & Security on Same Page is Key in Today’s Fast Changing Regulatory & Risk Environment, Says UChicago Medicine CISO & Chief Privacy Officer Karen Habercoss on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In the face of growing cyber threats, ChristianaCare CISO Anahi Santiago is taking a bold approach to cybersecurity awareness and resilience. At the heart of her efforts lies the Cybersecurity Ambassador Program—a forward-thinking initiative designed to transform the health system’s workforce into a first line of defense against cyberattacks. This program not only enhances individual […]
Source: Cyber Ambassador Program Seeks to Extend the “Fabric” of Security, Says ChristianaCare CISO Anahi Santiago on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Under the leadership of Ed McCallister, SVP & CIO at UPMC, the health system has established itself as a leader in digital health transformation. With a network of 41 hospitals, operations in Pennsylvania and internationally, and a revenue base of approximately $26 billion, UPMC’s commitment to patient care and innovation has been central to its […]
Source: UPMC Receives Rare Distinction; McCallister Says the True North of Patient Care Has Guided the Journey on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As the winds of change sweep through Washington, D.C., healthcare IT executives must prepare for a shifting regulatory landscape. With a new administration and congressional majority poised to reshape federal priorities, organizations like CHIME are focused on ensuring their members’ voices are heard. Mari Savickis, CHIME’s Vice President of Public Policy, recently provided insights into […]
Source: Healthcare IT Leaders Should Leverage the Incoming Administration’s Distaste for Regulation to Relieve Excessive Burdens, Says CHIME’s Mari Savickis on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Nurses manage complex cognitive, emotional, and physical demands that intensify as patient volumes rise. Rather than adding more tools to ‘boost efficiency,’ technology should ease cognitive burden, simplifying workflows and supporting nurses in providing safe, effective care. In this webinar, we’ll explore solutions designed with direct care nurses to improve well-being and patient outcomes.
Source: Strategies & Tools for Easing Nurses’ Cognitive Burden on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Healthcare CIOs must help their organizations strike the delicate balance between innovation and operational stability, said Theresa Meadows, SVP & CIO at Cook Children’s Health Care System, an integrated pediatric delivery system based in Fort Worth, Texas, during a recent interview with healthsystemCIO. Scroll down to watch or listen to the full interview; or subscribe […]
Source: Helping Guide Decisions Around When to Venture Outside the Core Tech Stack is Key CIO Responsibility, Says Theresa Meadows on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
AI is becoming a transformative force in healthcare, particularly in addressing clinician burnout. At Advocate Health, Dr. Jeffrey Cleveland, Ambulatory CMIO, is at the forefront of integrating AI and ambient listening tools to enhance clinician efficiency and well-being. In a longitudinal study conducted in collaboration with Microsoft, Advocate Health tested the impact of AI-based clinical […]
Source: Study Author Says, Despite Moderate Quantitative Gains, Ample Qualitative Anecdotes Warrant Going Full Steam Ahead on AI-Powered Ambient Listening Tools on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
To keep up with mounting consumerism, providers must deliver the interactive, digital conversations their patients are asking for. On top of that, departments, teams and vendors are constantly serving up new solutions with innovative tech to increase access, patient engagement, slot utilization and more. There's no lack of innovation in the digital health space, and that’s a good thing. Conversely, CIOs and other IT leaders are tasked with standardization, ongoing tech maintenance and a desire for consistency across their enterprise. These needs are coupled with tightening budgets, rigorous procurement processes, HIPAA and security requirements and more. Standardization and consistency are essential for healthcare providers' tech stacks, and they bring significant benefits. However, these two elements can often feel like conflicting forces, with IT leaders navigating their intersection. This webinar will discuss how executives are managing what sometimes feel like an ongoing tug-of-war.
Source: Balancing Standardization & Innovation in the Digital Patient Engagement Space on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Children’s Nebraska is innovating. That much was made clear when the organization recently won a Synergy Award from CHIME and KLAS, “for achieving the highest levels of excellence in EHR user experience and digital health innovation.” To learn more about the keys to Children’s success, healthsystemCIO Editor-in-Chief Anthony Guerra caught up with Ryan Cameron, VP […]
Source: Measurability a Key Element for All Innovation Projects, Says Children’s Nebraska’s Ryan Cameron on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In the evolving healthcare landscape, mergers and acquisitions (M&A) have become a cornerstone strategy for health systems seeking operational efficiencies and expanded care delivery. However, the convergence of multiple organizations introduces a unique set of cybersecurity challenges. Greg Sieg, CISO for the University of Michigan Regional Health Network, provides valuable insights into managing cybersecurity during […]
Source: M&A Cyber Success Depends on Communication, an Honest Evaluation of Each Side’s Strengths & Risks, and an Open Mind on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In addition to working towards preventing breaches, cybersecurity leaders and their teams must devote significant resources to planning for an efficient recovery when one happens. That's because for every day, the organization's IT systems are down, operational resilience is impacted, and the financial drain worsens. So just what should cyber leaders be doing to prepare? What steps can be taken inside cybersecurity, within IT, and then in collaboration with operational units and emergency management to ensure all affected by an outage will be on the same page until the applications come back on? In this timely webinar, we'll speak to leaders who are building an understanding of operations and key relationships that will be required to weather a cyber-outage storm.
Source: Examining Cyber’s Role in the Development of Business Continuity Plans that Strengthen Operational Resilience on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Nobody likes change. Unfortunately for CIOs, that means they’re rarely the most popular people in the building. For Dr. Zafar Chaudry, Senior Vice President and Chief Digital and Information Officer at Seattle Children’s, decades of experience has taught him that keeping the patient in mind goes a long way to staying positive. But it still […]
Source: Focusing on Patient Care Can Help IT Leaders Weather the Job’s Sometimes Painful Challenges on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As the healthcare industry embraces digital transformation, Emory Healthcare stands out for its strategic integration of AI, cloud infrastructure, and innovative technology solutions. Scott Smiser, CTO of Emory Healthcare, shared insights into Emory’s approach to digital transformation, the potential of AI to enhance clinician productivity, and the role of cloud migration in preparing for a […]
Source: AI Technologies Like Ambient Listening Proving to be a ‘Game Changer” at Emory Healthcare on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In today’s rapidly evolving healthcare landscape, AI and other emerging technologies are redefining how large health systems approach patient care, cost-efficiency, and physician satisfaction. Dr. Matthew Sullivan, CMIO for the Southeast Region of Advocate Health, recently shared his insights with healthsystemCIO Editor-in-Chief Anthony Guerra after speaking at the CHIME Fall Forum on the opportunities and […]
Source: Being Sensitive to ROI, Staying Agile, and Balancing Innovation with Platform Stability All Keys to Effectively Leveraging AI on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The rapid evolution of AI in healthcare is driving new approaches to patient care and clinician support. Dr. David Linz, Chief Medical Information Officer (CMIO) at Naples Comprehensive Health, shared insights from his recent presentation at the CHIME Fall Forum, where he discussed “next-generation clinical decision support.” Listen to the full interview below or subscribe […]
Source: Effective Leveraging of AI to Reduce Cognitive Load May Prove Differentiator in Both Clinician Recruitment & Patient Retention on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
While there are major benefits to having all clinicians working off the same PACS, sometimes exceptions have to be made and physician preferences accommodated, said Chuck Barkey, Associate Vice President of IT Enterprise Clinical Inpatient & Ancillary Systems at WVU Medicine. Luckily, technologies like the VNA make such flexibility possible, he added. In a recent […]
Source: Balancing Application Standardization with Clinician Preference a Key to Enterprise Imaging Success at WVU on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In an era where healthcare systems are prime targets for cyberattacks, experts are broadening their focus to encompass not just IT systems, but also operational technology (OT) security. Christopher Lau, Director of Cyber Security, Proactive Security, and IoT Risk at Advocate Health, shared his expertise in a recent interview, emphasizing the unique and critical challenges […]
Source: OT/ICS Likely Next Critical Cyber Battleground; And Different Skills Are Required on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this interview, Anthony Guerra, Founder and Editor-in-Chief of healthsystemCIO, sits down with Jeremy Meller, CIO of Children’s Healthcare of Atlanta (CHOA). Jeremy provides insight into his organization’s recent achievement – the construction of the Arthur M. Blank Pediatric Hospital, a state-of-the-art facility that spans two million square feet. He highlights the unique design […]
Source: Planning the IT Elements of Children’s Healthcare of Atlanta’s Recently-Opened Hospital Was An Exercise in Placing Bets on the Future While Building in Flexibility, Says CIO Jeremy Meller on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this interview, Dr. Matthew Sullivan, CMIO of Advocate Health Southeast Region, delves into the topic of clinical decision support (CDS), exploring its evolution from basic alerts in EMRs to the potential of AI-enhanced tools. Dr. Sullivan emphasizes the importance of CDS in improving patient care and highlights the challenges of integrating AI in clinical […]
Source: Clinical Decision Support Now Supercharged with AI; But Tried-and-True Processes Still Key to Incremental Improvement, says Advocate Health Southeast Region CMIO Dr. Matthew Sullivan on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this interview, Editor-in-Chief Anthony Guerra speaks with Emory Healthcare’s Chief Technology Officer Scott Smiser; and VP of Applications and Digital Experience Laura Fultz, about their transformative digital health initiatives. They share how Emory is integrating cutting-edge technology to enhance both clinical and operational efficiency, most notably by pioneering Epic Hyperspace on Apple MacBook devices. […]
Source: MacBook Air Rollout Flying High at Emory Healthcare, Say CTO Scott Smiser and VP of Applications & Digital Experience Laura Fultz on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The medical imaging industry, particularly radiology departments and practices, are facing numerous challenges, including expanding ecosystems, increasing imaging exam volumes, complex cases, and staff shortages, all while striving to maximize staff efficiency and create a sustainable work-life balance. These issues are exacerbated by tight budgets, reimbursement pressures, inflation, and rising costs. Current solutions often silo images within specific departments or systems, creating inefficiencies and placing an unnecessary burden on IT teams. The question then arises: How can hospitals and their IT teams optimize imaging efficiency while preventing burnout and ensuring a work-life balance? As the healthcare sector advances towards more integrated and interoperable solutions, this webinar will explore how enterprise imaging strategies can support more convergence with seamless access, increased collaboration, and greater clinical confidence while simplifying IT solutions and infrastructure.
Source: Redefining Imaging Strategy: Unifying Radiology and IT Teams to Boost Image Performance on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this healthsystemCIO interview, Anthony Guerra, Founder and Editor-in-Chief, sits down with Dr. Zafar Chaudry, Senior Vice President and Chief Digital and Information Officer at Seattle Children’s. In this discussion, Dr. Chaudry covers the topic of his CHIME Fall Forum presentation – “Stay Calm and Operate On: Cybersecurity Meets Patient Care Continuity.” Dr. Chaudry sheds […]
Source: Clinical Continuity Planning Getting More Attention, But Work Remains, Says Seattle Children’s SVP, Chief Digital and Information Officer, Dr. Zafar Chaudry on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this interview, Dr. Ram Chadalavada, Vice Chair of Radiology Informatics at the University of Cincinnati & UC Health, discusses the evolving field of enterprise imaging. He explains his role in managing imaging data across various medical specialties, emphasizing the importance of consolidating imaging data from different departments, such as radiology, cardiology, and pathology. Dr. […]
Source: Enterprise Imaging Progress Takes IT, Radiology & Ology-Specific Informaticists All Working Together, Says Ram Chadalavada, MD, Vice Chair of Radiology Informatics, University of Cincinnati & UC Health on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this healthsystemsCIO interview, Anthony Guerra engages with Chris Paravate, CIO of Northeast Georgia Health System, Dr. Ron Lewis, Medical Director for Perioperative Services, and Dr. Chad Copper, a robotic surgeon, to explore the collaborative relationship between IT and clinical teams in the context of robotic surgery. Emphasizing the importance of integrating IT from the […]
Source: Robotic Surgery Program Thriving at NGHS Due to Close Partnership Between Clinicians & IT, Says CIO Chris Paravate; Medical Director for Perioperative Services Dr. Ron Lewis; & Robotic Surgeon Dr. Chad Copper on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
A key principle of most successful businesses is this—make it easy for consumers to buy. Unfortunately, health systems with disparate applications, diverse service lines, multiple portals of entry, and fast-paced environments, often fall short of this standard. Their culture and processes have not yet matured enough to support the level of data stewardship needed to ensure robust provider master data management. The result? Patients who might otherwise have quickly found the right care for their needs are forced to spend more of their time (and often use the time of health system employees) to find a meaningful match. In this webinar, we'll speak to leaders who are focused on getting—and keeping—their provider data in order so patients don't spend more time looking for care than receiving it.
Source: Tackling Provider Data Challenges to Facilitate Patient Engagement & Improve the Bottom Line on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this interview with healthsystemCIO, Baptist Health’s CMIO Dr. Deborah Abram, VP & Chief Nursing Officer Tammy Daniel and Director of Clinical Transformation Bonnie Williams discuss their efforts to enhance nursing workflows using AI technology. Baptist Health, a six-hospital system in Jacksonville, Fla., identified nursing burnout and documentation burdens as key challenges. To address this, […]
Source: Ambient Nursing Documentation Pilot Seeks to Increase Time at Bedside, Alleviate Burnout, Say Baptist Health’s CMIO Dr. Deborah Abram, VP/CNO Tammy Daniel & Director of Clinical Transformation Bonnie Williams on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this interview, Eric Jimenez, CIO of Artesia General Hospital, a 25-bed hospital with 16 clinics in southeastern New Mexico, discusses the hospital’s initiatives and challenges as a rural healthcare provider. Jimenez talks about going from many EMRs to standardizing on TruBridge; a recently completed on-premise data center; and how they are integrating AI to […]
Source: Getting a Deep Understanding of User Workflows Key to Driving Change, Says Eric Jimenez, CIO, Artesia General Hospital on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Data quality is a huge issue in healthcare – and the impacts of it will continue to grow as that data is increasingly relied upon with advances in automation & AI. It's so big, yet it is often not addressed in a planned way. Sometimes -- such as when an organization is migrating from one EHR to another, or extending its EHR to a newly acquired entity -- an opportunity presents itself that cannot be ignored. And it certainly should not be missed, as poor data quality (often revealed by having a large % of duplicate records, an incomplete medical record, or inaccurate data within the record) impacts everything from patient safety to compliance to reimbursement. And lest anyone think such components of the migration will be squared away by the EHR vendor, think again. In this webinar, we'll speak to leaders who have worked through data migrations, and in the process improved the information upon which the entire organization depends.
Source: Strategies for Addressing the Data Quality Component of Your EHR Migration on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this interview, Beverly Rosipko, Director of Radiology Informatics at University Hospitals of Cleveland, provides insight into her role overseeing radiology informatics and enterprise imaging. She explains the scale of imaging operations across 13 regional medical centers, 40+ ambulatory locations, and her team’s responsibility for managing over 1.5 million radiology exams and 2 million enterprise […]
Source: Standardizing on One Enterprise Imaging System Yields Tremendous Benefits, Says Beverly Rosipko, Director of Radiology Informatics, University Hospitals of Cleveland on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this interview with healthsystemsCIO, Tommy Rowley, Senior Director of Customer Insights at KLAS, discusses the findings of the report “EHR Interoperability 2024: Clinician Needs Still Not Being Met.” Despite advancements, many clinicians still feel they are not receiving the necessary data to provide optimal patient care. Rowley highlights the need to improve usability, particularly […]
Source: Clinicians Looking for External Data on Patients Frustrated With Lack of EHR Interoperability, Finds KLAS on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As health systems continue to grow in size and complexity, the need for an enterprise approach to imaging becomes more acute. But while the general direction may be clear, the ultimate destination (and thus the path to get there) will look differently for everyone. That's because no one is starting from a blank slate (not to mention a blank check) or holds the same priorities; thus the use and arrangement of modalities, PACS, workflow managers, universal/enterprise viewers and VNAs will vary. In this timely webinar, we'll speak to leaders who can offer principles, frameworks and advice around moving in an enterprise imaging direction so your journey can be a bit smoother.
Source: Analyzing the Key Options for Your Enterprise Imaging Journey on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this insightful interview, Anthony Guerra, Founder and Editor-in-Chief of healthsystemsCIO, sits down with Tyson Blauer, Research Director at KLAS, to discuss KLAS’ latest report on Data Archiving 2024: Examining the Complexity and Content of Archive Deployment. Blauer shares his expertise on the evolving landscape of data archiving, particularly in healthcare organizations transitioning from EHR […]
Source: Ability to Hit Timelines Key Factor in Satisfaction With Data Archiving Vendors, Finds KLAS on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In a recent interview with healthsystemsCIO, Dr. Barry Stein, Chief Clinical Innovation Officer and Chief Medical Informatics Officer at Hartford HealthCare, shared insights into the organization’s enterprise imaging strategy. Dr. Stein and Anthony discuss: How Hartford is streamlining access to patient images across their vast network, and how Epic fits into the process The importance […]
Source: An Enterprise Imaging Journey Starts With Defining Your True North, Then Throwing in a Helping of Flexibility, says Hartford HealthCare Chief Clinical Innovation Officer & Chief Medical Informatics Officer Dr. Barry Stein on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this interview, Anthony Guerra, Founder and Editor-in-Chief of healthsystemsCIO, sits down with Don Seamons, Research Director for Patient Accounting & RTLS at KLAS, and Dallin Seely, Insights Manager at KLAS, to delve into the dynamic world of Real-Time Location Systems (RTLS) in healthcare. With technology constantly evolving, Anthony explores how RTLS, a critical tool […]
Source: New RTLS Use Case of Staff Duress Joins Old Standard of Asset Tracking, Say KLAS Researchers on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this interview with healthsystemCIO, Dr. Rob Bart, CMIO at UPMC, discusses the challenges and opportunities of moving towards an enterprise imaging environment. UPMC’s strategy involves consolidating various PACS, and then moving those images to a Vendor Neutral Archive (VNA) to ensure they’re readily available for patient care. While the technology exists, the real challenge […]
Source: Enterprise Imaging Helps Decrease the Cognitive Burden, Says Rob Bart, MD, CMIO, UPMC on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Welcome to healthsystemCIO’s interview with Dr. Mustafa Yousif, Director of Digital Pathology, and Assistant Professor in the Department of Pathology, at Michigan Medicine. Dr. Yousif has been at the forefront of a groundbreaking digital transformation in pathology at Michigan Medicine, leading efforts to implement a comprehensive digital pathology system over the past 24 months. In […]
Source: Road to Digital Pathology Smoother with Enterprise IT Partnership: An In-Depth Discussion with Mustafa Yousif, MD, Director of Digital Pathology, Michigan Medicine on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Welcome to healthsystemCIO’s interview with Dr. Zafar Chaudry, Senior Vice President and Chief Digital and Information Officer at Seattle Children’s. In this conversation, we dive into Seattle Children’s journey to modernize their ERP system, exploring the rationale behind this transformation, the decision-making process that led to choosing Workday, and the unique strategies employed to optimize […]
Source: Understanding Availability of Consulting Resources is Critical in Workday ERP Implementation Plan, Says Zafar Chaudry, MD, SVP, Chief Digital & Information Officer, Seattle Children’s on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In a recent interview with Anthony Guerra of healthsystemCIO, Kaleb Harris, Research Director at KLAS, discusses the importance of selecting the right partner for go-live support. Harris emphasizes the critical role that consulting services play in ensuring successful EHR activations, particularly in high-stakes environments involving major vendors such as Epic, Oracle/Cerner, and Meditech. The complexity […]
Source: KLAS Report Finds Picking the Right Implementation Partner Takes Time & Planning on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health systems are struggling with major financial headwinds that have shrunk already thin operating margins. IT can and must take a multi-pronged approach to help organizations pursue the Quadruple Aim -- reducing costs, improving population health and patient experience, and improving team well-being. First off, IT must look internally at its own budget to make sure any bloat is removed; secondly it must look throughout the organization to ensure deployed applications and other assets aren't duplicative or redundant; and finally it must analyze current paper-based workflows to determine if an infusion of technology can increase revenue by improving things like scheduling and, thus, throughput. In this timely webinar, we'll speak to leaders who are focused on doing everything possible to ensure IT has done its part to keep the organization out of the red.
Source: Exploring Opportunities for IT to Help the Enterprise Reduce Costs, Increase Value & Improve Margins on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
CHIME’s policy wonks are reveling in the details of healthcare IT-related regulations and laws (all in varying stages of promulgation) so you don’t have to; that’s the message from the organization’s VP of Public Policy Mari Savickis. But what she does need from members is the willingness to keep CHIME up to date on just […]
Source: Cybersecurity, Telemedicine & AI Some Key Items on CHIME’s Policy Watchlist on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Help desks are being inundated with cyberattacks, most of which are parried, a few of which find their mark, but all of which impact productivity and service. Why? Because agents on high alert must take more time to verify identity before they can even listen to a complaint. So what's a health system to do? What policies can CIOs and CISOs put in place to help their help desk agents protect the enterprise while not alienating frustrated clinicians who've taken the time to reach out for assistance, rather than simply walking away from their keyboards? In this timely webinar, we'll speak to leaders who've put time and thought into the current challenges of running a highly efficient and secure help desk.
Source: Helping the Help Desk Fend off the Latest Wave of Cyberattacks on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
There’s a ton of information in the EHR, but if clinicians have to spend their precious time digging around for it, the benefits can be lost. KLAS recently decided to take a look at a set of vendors focused on making it easier to surface such data. In this interview with healthsystemsCIO, Jackson Tate, Research […]
Source: KLAS Looks at Vendors Aiming to Help Clinicians Get the Most of of their EHRs on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health system executives are faced with a dizzying kaleidoscope of constantly evolving privacy regulations, making compliance a full time job that spans multiple roles. In this interview with healthsystemCIO Founder & Editor-in-Chief Anthony Guerra, Teresa Burns, Director of Privacy Operations and Privacy Officer with Protenus, suggests strategies for staying up on what’s going down, as […]
Source: Partner Perspective: Clear Roles of Responsibility & Constant Communication Keys to Staying Abreast of Dizzying Privacy Landscape on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“As we understand the things we want to do from a front-end perspective, the backend becomes mission critical,” said Anika Gardenhire of Ardent Health Services. In this interview, she talks about the importance of a solid infrastructure – especially with AI initiatives, her leadership philosophy, and the true goal of innovation.
Source: Q&A with Anika Gardenhire, CDIO, Ardent Health Services: “Innovation Doesn’t Need to Be Flashy.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Considering doctors and nurses constitute the lifeblood of a health system — and any workforce report will show they are in short supply — it follows that they must be treated with the proper support and care. So when other reports come out revealing many are struggling with burnout, healthcare executives must ask why, and look to ameliorate any part they may be playing in it. For healthcare IT executives, that part may be best addressed by ensuring that clinicians have a voice in things like vendor selection, and find a ready ear with any concerns about application functionality, alert fatigue, or security-side measures (such as MFA or intermittent auto log outs). In this webinar, we'll speak to leaders who are doing everything possible to ensure clinicians feel their IT issues are being heard and addressed — leveraging technology with things like rounding, open-door policies and committees — to hopefully give those key caregivers one less reason to burn out.
Source: How IT Departments Can Battle Clinician Burnout with Presence, Transparency & Action on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For CIOs, perhaps the most important objective is to provide a great experience for clinicians “without overloading on technology,” according to Michael Carr. In this interview, he talked about the bold initiatives at Health First that he hopes will move the organization toward that goal, and what it means to be a high-reliability organization.
Source: Q&A with Health First VP and CIO Michael Carr: “Don’t Create Roadblocks.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this interview with healthsystemCIO’s Anthony Guerra, Bob Schlofelt, Executive Director and CISO at Valleywise Health, discusses: His experience in multiple industries; Why healthcare is up there with the most difficult industries to be a CISO (hint: because every doctor is another boss); Why the fact that many health system physicians are not employees makes […]
Source: Q&A with Bob Schlotfelt, Executive Director, CISO, Valleywise Health: “A My Way or the Highway Approach Doesn’t Work in Healthcare” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The best way to alleviate the documentation burden is by developing “tools that can help support nurses and create efficiencies.” The problem is that “we don’t have time right now to provide input,” said Victoria Tiase. In this interview, she talks about
how digital transformation has affected nursing; the question vendors need to be asked; and how Utah Health is bringing innovations to the bedside.
Source: Victoria Tiase of University of Utah Health on Digital Health & Nursing: “We’re at a Real Inflection Point.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It sounds simple and it makes sense – to ease the burden on clinicians that comes with logging into multiple systems, and thus improve patient safety, all data should reside in one place. When it comes to imaging, that means all images, regardless of how they were created or where they are currently housed (think […]
Source: Q&A with Tampa General Hospital’s Senior Director of IT Enterprise Imaging Steven Johnson & Director of IT Matthew Butler: “Enterprise Imaging Defines the Direction, But Decision Points Characterize the Journey” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It makes perfect sense – study what your adversaries are doing and plan your defenses accordingly. If they’re coming in the windows every time, perhaps you don’t need to keep adding locks to the door. And studies have been done in healthcare showing there is a typical attack profile that often entails moving from a […]
Source: Q&A with Intermountain Health VP/CISO Erik Decker & Director of Endpoint Data & Application Security Shawn Anderson: “Active Directory Revamp Can Help Slow Intruders Drive to Domian Dominance” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
To deliver the kinds of experiences patients expect, a healthcare system must act as just that—a unified system. This ideal system breaks down when patients are asked to re-enter their information with each care encounter or staff lose time dealing with cumbersome and repetitive processes that keep them from practicing at the top of their licenses. IT executives have the power to smooth these points of friction by electively and intentionally applying technology to automate manual processes and ensure information flows wherever it is needed. In this webinar, we'll speak to leaders who are focused on making sure that— through a combination of technology and process change— their organizations are moving in the right direction.
Source: Leveraging Integration & Automation to Drive Towards Systemness on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In today’s complex healthcare environment, providing a platform for users to present ideas is essential. However, “if it’s open-ended and unbounded, we’re going to be building a whole bunch of very pretty bridges to nowhere,” said David Sylvan, Chief Strategy & Innovation Officer at University Hospitals. Instead, “we have to be prescriptive about what we’re going to solve for,” he said.
Source: Q&A: UH Chief Strategy & Innovation Officer David Sylvan on Removing Barriers to Access on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Like any risk measure, the level of insider risk in a health system is never static, despite the fleeting comfort a snapshot might provide. Thus, it's helpful for security and privacy professionals to contemplate the reasons spikes occur so mitigation measures can be implemented at the right time and place. For example, if we consider that issuing new user credentials increases risk (at least until training and education can have an impact), then hiring, firing, and poorly handled identity and access management can cause insider risk levels to spike. Of course that's not even to mention M&A, which can increase a health system's risk profile by thousands of employees and hundreds of applications from one day to the next. So what's an IT executive or privacy officer to do? In this timely webinar, we'll speak to leaders who are focused on managing insider risk so spikes can be addressed as efficiently as possible, and fines from HHS/OCR avoided.
Source: Identifying & Mitigating Key Drivers of Insider Risk on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The pressures that go along with leading cyber in a healthcare institution are daunting; some of which include the need to be perfect all the time, the fact that the industry is under almost constant attack, and the presence of financial margins that don’t leave IT with money to burn. Of course, combine all that […]
Source: Q&A with United Musculoskeletal Partners CISO Krista Arndt: “Investing in Operational Partnerships is Key To Cyber Success” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The recent rash of ransomware-induced outages has truly created a "not if, but when" dynamic for health systems. And with that feeling must come a commitment on the part of all leaders to ensure their organizations can continue safely treating patients and maintaining critical business operations during such an ordeal. To do that, downtime plans need to be revisited, tabletops conducted, and playbooks revised -- not just once, but regularly. When it comes to IT leaders, the question has been: how can they best play their parts? How much of preparing the organization falls on their shoulders; how much on emergency management; what are the alternative options for a given function; and how can the two best work together to create the greatest chance of success? In this timely webinar, we'll speak to leaders who are focused on doing everything in their power to support clinical and business operations until the applications come back.
Source: Rethinking Business Responsibility in Ransomware-focused Catastrophic Downtime Planning on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In a perfect world, the only thing imaging professionals would have to consider is how to improve clinician workflow and thus, satisfaction, along with patient safety. Of course, the world is far from perfect, as demonstrated by healthcare’s shrinking margins. So those professionals must do their part to keep the enterprise as robust as possible. […]
Source: Q&A with Duke University Health System Vice Chairman of Radiology, IT, & Clinical Informatics Christopher Roth, MD: “Enterprise Imaging Has Part to Play in Addressing Shrinking Margins” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Application rationalization is one of those thorny projects -- absolutely necessary and extremely challenging. It's absolutely necessary because millions of dollars are potentially being wasted on applications that are little used, if at all, while their mere existence increases the cyber attack surface. And it's extremely challenging because, even though leveraging data to understand which apps should be retired is relatively straightforward, actually severing those apps from the users who love them adds another layer of complexity. In this timely webinar, we'll first look at the science of application rationalization to find ripe targets, and then delve into human dynamics that can often stymie these critical initiatives.
Source: Exploring the Science & Art of Application Rationalization … In that Order on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The only way to solve the many problems plaguing physicians is by involving those who “understand the work, understand the problems, and live them every day, and partnering them with technology experts.” In this interview, Eve Cunningham, MD, Chief of Virtual Care and Digital Health at Providence, talks about her team’s objectives, the clinical support decision tool that could change the game for clinicians, and why she’s a champion for telehealth.
Source: Q&A with Dr. Eve Cunningham of Providence: “Let’s Talk about the Problems We’re Trying to Solve.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
AI has the potential to address dozens of efficiency challenges that health systems must solve in order to flourish in today's world of staffing shortages and increased burnout. As such, there is no lack of requests by users to interject it into this or that workflow. In many instances, however, the problem with moving forward is a red light put up by IT due to security concerns. But it doesn't have to be that way. Whereas in other situations, a pristine state may have been required before moving forward, when it comes to AI and security, there are interim, iterative and incremental steps that can be taken so projects can move forward without jeopardizing the enterprise. In this webinar, we'll speak to leaders who, instead of saying no, are finding ways to respond with, "Yes, and here's how."
Source: Understanding & Mitigating Security Risk Around AI Projects on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For the better part of a decade – from 2010 to 2020 – CIOs were busy implementing and optimizing their EMRs. And since 2020, it’s been all about cost cutting via application rationalization, integration and, of course, security. But there’s another massive challenge that stands to benefit from CIO leadership – the journey from a […]
Source: Q&A with KLAS VP of Imaging Informatics & Oncology Monique Rasband: Partnering Key to Making Enterprise Imaging Strides on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Unless they work for technology companies, CIOs aren’t technology executives, according to Maria Sexton, CIO at the University Medical Center of Southern Nevada. Rather, they are business executives with technology expertise. It’s a nuanced definition, she admits, but one whose understanding makes all the difference. And with that understanding comes a change in approach from […]
Source: Q&A with UMCSN CIO Maria Sexton: “IT & the Business are One” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“I want to avoid rushing into things and making mistakes you can’t recover from,” said Donna Roach, CIO at University of Utah Health. In this interview, she talked about the value of doing things “in a thoughtful way,” the platform-first approach her team has adopted, and what they’re learning by letting users play in the AI sandbox.
Source: Q&A with University of Utah Health CIO Donna Roach: “Change management is core to everything we do.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Whereas AI has some excessive enthusiasm around it (especially in the clinical realm), automation is a no-brainer. Well, not exactly. That's because -- though automation may work magic when done on the right workflow, at the right time, and in the right way -- getting all three right (without understanding some nuances) is a long shot. In this practical and timely webinar, we'll speak to leaders about those nuances to give others the best chance of success. With staffing shortages (due to burnout and other issues) on the rise and patient satisfaction all-important, this is one webinar you can't afford to miss.
Source: Reducing Costs & Improving Service by Implementing Use-Case Specific Automation on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
On most days in cyber, it can seem like there are a million things to do. For Jim Kuiphof and his team, that was probably the case in 2022 when Spectrum Health and Beaumont Health merged to become 22-hospital strong Corewell Health. Of course, there was much foundational work to be done, but Kuiphof notes […]
Source: Q&A with Corewell Health Deputy CISO Jim Kuiphof: “Proper Prioritization a Key to Cyber Success” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It’s the key question all CISOs have to ask themselves – especially those at small- to mid-sized organizations whose cyber teams run in the single digits as opposed to hundreds: how do I operate so as to get the biggest bang for my limited buck? For Blaine Hebert, VP and CISO at Yuma Regional Medical, […]
Source: Q&A with Yuma Regional Medical Center VP/CISO, Blaine Hebert: “Getting the Basics Right Goes a Long Way” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With organizations heavily focused on EHR rollouts and optimizations, the “critically important” administrative systems took a back seat, said Craig Kwiatkowski. In this interview, he talks about the “major overhaul” Cedar-Sinai has undergone to centralize services, the keys to success with its Accelerator program, and his interesting career background.
Source: Cedars-Sinai CIO Craig Kwiatkowski Talks Overhauling ERP, AI Governance & Immersive Learning on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
You might think a former drill sergeant turned CISO would lead with a ‘my way or the highway approach,’ but for Terry Grogan, VP of IT Assurance & CISO at Tower Health, that couldn’t be further from the truth. That’s because, according to Grogan, such leadership will only see you followed when seas are calm, […]
Source: Q&A with Tower Health VP of IT Assurance & CISO Terry Grogan: “CISO Success Hinges on User Buy-In” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Recent industry-shaking events have made it clear that serious points of risk lurk throughout healthcare. They’ve also revealed that operational risk and IT security risk are deeply intertwined, making it incumbent for CISOs and CIOs to work with others in their health systems – from the chief risk officers, to clinical leaders, to emergency management – to help develop a joint picture of third-party risk that analyzes the implications of losing services not only from a cyber outage, but for any reason. In this timely webinar, we’ll speak to leaders who are committed to going back and reviewing key third-party service providers through the lens of recent learnings so appropriate levels of total risk can be assigned, and plan Bs can be developed.
Source: Reexamining Third-Party Risk Management Around Critical Service Providers on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Enterprise imaging is similar in scope to the EHR, and it allows clinical users to properly identify, acquire, store, manage and visualize imaging studies from across their enterprise, regardless of device, modality, department, service line or location. Historically, each imaging department made its own decisions and purchases regarding these services, often resulting in siloes with significant storage and software duplication, inefficient routing, perilous database synchronization and user frustration (or worse, apathy). With major potential upside when done right, health systems can adopt a true enterprise imaging strategy, led by executive IT members with proportional governance oversight and clinical buy-in from leaders in key domains, such as Radiology, Cardiology, Endoscopy, PoCUS and more. Join us as we speak to leaders and have them share their experiences and opinions on how a true enterprise imaging strategy can be executed.
Source: Harnessing the Potential of True Enterprise Imaging on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The IT stack of the past cannot service the health system of the future. That’s one of the main sentiments that runs through the following thoughts offered by Franciscan Missionaries of Our Lady Health System (FMOLHS) SVP/CIO Will Landry. For example, legacy and on-prem technology cannot provide the business continuity and disaster recovery capabilities that […]
Source: Q&A with Franciscan Missionaries of Our Lady Health System SVP/CIO Will Landry: “Investing in Agility is Worth the Cost” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It's the dirty little secret among healthcare cyber professionals -- they don't know where all their ePHI is; not even close. And while those professionals are not to blame (healthcare workflows and, thus, data flows are messy business); they do have to get their arms around the problem. The first step? Understand it. In this unique webinar, we'll explore the results of a Ponemon study on the state of ePHI in healthcare to learn just how bad the problem is and where the data might be. Then, we'll explore ways to secure it and, in the process, hopefully give cyber professionals one less reason to be up at night.
Source: Exploring the ePHI Cyber Crisis & How to Fix It on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With the right strategy and partnerships in place, there’s a way to “address the health system’s key challenges around capacity constraints while emphasizing patient comfort and privacy,” said Heather O’Sullivan, President of the Healthcare at Home Division at Mass General Brigham. In a recent interview, she talked about what it takes to break with tradition and establish a new model for care delivery.
Source: Breaking from Tradition: Q&A with Heather O’Sullivan, President, Healthcare at Home, Mass General Brigham on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Savvy healthcare IT security professionals are as focused on an efficient recovery if something goes down as they are on keeping the enterprise up. And to be positioned for success around recovery, it's imperative business continuity plans are right sized to address the large amounts of data that health systems are amassing every day. In this timely webinar, we'll speak to leaders who know that -- with such growth -- the data-protection approach of yesterday may not work for today, let alone tomorrow. We'll explore the policies, procedures, governance and technologies they are putting in place so that if things go down, they can be back up and running as soon as possible.
Source: Designing Cyber Recovery Strategies for Today’s Data-Heavy Enterprise on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For a whole host of reasons -- security, cost and interoperability to name a few -- heath systems are looking to shrink the number of vendor/partners they work with. To that end, hospitals have launched application rationalization efforts seeking to retire one-offs or little used apps, along with raising the bar to bring in new ones. One area where this effort has run into challenges is around patient engagement, where point solution vendors seek to address the many tasks that fall under its large umbrella; such as access, communication, and readiness. In this timely webinar, we'll speak to leaders who have thought through their patient engagement journey so -- as they move from here to there -- they don't pick up an excessive number of isolated vendor/partners along the way.
Source: Developing a Patient Engagement Strategy that Avoids Vendor Sprawl on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
They represent the crown jewels for cybercriminals -- legitimate login credentials that will allow them an undetected entrance to your network. And while security executives are doing everything possible -- such as extensive training and phishing tests -- to guard against compromise, it's not a question of if but when someone will make a mistake and accidentally divulge their coveted username and password. If they do so, it's possible for threat actors to run amok undetected in your environment. However, new technologies and strategies mean that's no longer the case. In this timely webinar, we'll speak to security leaders who are working hard to understand identity risks, and are leveraging a defense-in-depth strategy to detect and respond to active threats as quickly as possible.
Source: Delivering Defense in Depth: Best Practices for Preventing & Addressing Credential Compromise on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
There’s an old parenting saying, “Do as I say, not as I do.” Of course, it’s meant to get parents off the hook for not demonstrating the behavior they want emulated. Unfortunately, it rarely works, as the disconnect between talk and action isn’t lost on the little ones. When it comes to recent conferences, some […]
Source: HIMSS24 Conference Wrap: Keith Duemling Says Recent Events Prove Cyber Warrants Main Stage Billing on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Then only thing that’s constant is change, which means the key is being observant. At least that seems to be the key when navigating the industry’s changing mega-conference dynamic. In the spring, there used to be just HIMSS, with the CHIME Spring Forum affixed to the front-end. Now, CHIME partners with HLTH on ViVE. With […]
Source: HIMSS24 Conference Wrap: Mike Mistretta Says, as Conferences Evolve, CIOs Must Adjust Accordingly on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
All the fancy apps in the world won’t do users a bit of good if the network is down. And, in fact, sometimes having a bunch of fancy apps from different vendors introduces the type of complexity that makes it more likely the network will, in fact, go down. So it’s no surprise that a […]
Source: Partner Perspective: Application Rationalization Combined with a Move Towards Zero Trust Will Improve Chances of Network Stability on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Like any cost center, IT departments are continually asked to spend less, without reducing either the quantity or quality of services they provide. If it sounds like a tall order, it is. That's why many health systems, though they've tried mightily over the past few years, have seen limited success in doing more with less. But, believe it or not, there are ways to drive down spend that can leave an organization well positioned for the future, perhaps even more so than if they didn't cut at all. In this timely webinar, we'll speak to leaders who have made strides with -- and have a fresh perspective on -- cost-cutting to learn how they look at the problem, where they go first, and how to ensure any proposed changes are both actionable and sustainable.
Source: Strategies for Reducing IT Costs Without Compromising Service on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With resources becoming increasingly scarce, it’s more important than ever to prioritize value, said Inderpal Kohli, CIO at Englewood Health. During a recent interview, he talked about what it means to be “a use case and outcomes-driven organization,” how he works to connect his team with the mission of the organization, and the real challenge with digital transformation.
Source: Q&A with Englewood Health CIO Inderpal Kohli: “Only 20 Percent of It Is About Tools.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The cloud can be a magical place of value and optimization – but only yields its secrets to those with the expertise to master it. The problem is that many health systems moved in too quickly or without that expertise, leaving IT executives in the position of having to go back and retro fit important […]
Source: Live @ HIMSS Partner Perspective Q&A with Mike Reinhart, Chairman & CEO, Quisitive: The Cloud Offers Significant Upside; but a Good Guide Sure Helps on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Healthcare is dynamic, some might even say chaotic. Anyone who has spent five minutes in a busy hospital will attest to the fact that caregivers, patients and equipment move through the hallways, and in and out of rooms, at a dizzying pace. And with all that movement, it's no surprise those same caregivers are often slowed down when they can't find someone or something they need. In response to this dynamic, some health systems have embraced RTLS to reduce the time lost in searching and to add more context to their data for better insight into clinical workflows and operational outcomes. In this important webinar, we'll speak to leaders about their RTLS journey, explore uses cases where it's made a difference today and is positioned to do so tomorrow, review best practice for implementation and optimization, and cover how the technology has advanced over the past few years.
Source: Enabling Asset Tracking & Facilitating Clinical Workflows with Person-Centered RTLS on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As the old expression goes, time is money. For executives like Keith Duemling, Senior Director of Cybersecurity Technology Protection, Cleveland Clinic, time is also about focus. That’s why he’s laser focused while at shows like HIMSS on finding ways to better protect the clinic’s patients and their data. To that end, exhibit floor games that […]
Source: HIMSS Conference Preview: Keith Duemling on His Medical Device Security Session, How IT Executives Can Make Most of Shows, & Some Dont’s for Sales Folks on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When IT folks are handed just about any situation, they find solutions – it’s in the DNA. So it’s not surprising that when Mike Mistretta, SVP & CIO at VHC Health System, was handed finished plans for a new outpatient building, he and his team went to work outfitting it with the latest and greatest […]
Source: HIMSS Conference Preview: Mike Mistretta on Reimagining the Outpatient Experience; The Importance of Including IT from the Beginning; and Some Common Sales Tactics to Avoid on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Though health systems talk about what they want their "digital front door" to look like, the reality is they usually have many; none of which provide the same experience. That's because often their individual hospitals, departments, service lines and physician practices -- especially those recently acquired -- have their own digital front doors, if they have one at all. For some, this may simply consist of a web site; for others, it may be a dedicated portal; while for a rare few, it can be a specialized mobile-native app with lots of functionality. The problem lies in the uneven patient experience this provides within a health system when someone who has interacted with a high-touch area later interacts with one at the other end of the spectrum. In this timely webinar, we'll hear from leaders who are working hard to reduce the disparate avenues of entry into their organizations so patients have a more consistent and compelling digital front door experience.
Source: Strategies for Moving Towards a Uniform Digital Front Door Experience on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It’s the old preconception that’s kept security out of the equation for far too long – if cyber gets involved, the whole project is dead, or at least not going anywhere fast. Luckily that dynamic is falling by the wayside, as business leaders have to come to realize that not including security means taking on […]
Source: Q&A with Children’s Hospital of Philadelphia CISO & Associate CIO Monique St. John: Security Actually Empowers Innovation on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Healthcare is complicated. So it’s not surprising that healthcare cybersecurity is just as complex. But what shouldn’t be complicated is the guidance health systems are given to deal with threats. In the past, a number of well-meaning entitles – from government to private to hybrids of the two – have put out roadmaps, frameworks and […]
Source: Live @ Vive Q&A with Greg Garcia, Executive Director, Cyber Security, Health Sector Coordinating Council: Guidance Moving Towards Simplicity, Clarity on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Healthcare is abuzz with talk of artificial intelligence. And when it comes to cybersecurity, that buzz both has to do with how the bad guys are going to use it, and how the good guys can apply it to defense. But Ryan Witt, VP, Industry Solutions, Healthcare, Proofpoint, warns that today, the time of small- […]
Source: Live @ Vive Partner Perspective Q&A with Ryan Witt, VP, Industry Solutions, Healthcare, Proofpoint: Healthcare is Blessed to Have 405(d) on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“The power of any type of EHR is how it’s being utilized, not only by clinicians but also by your patient population,” said Raymond Lowe, SVP and CIO at AltaMed Health Services. In this interview, he talked about how his team’s recent Epic achievement, how they’re leveraging data to help enable “culturally competent care,” and why it’s not always wise to chase perfection.
Source: Q&A with AltaMed Health Services CIO Raymond Lowe: “Everybody Talks about Patient-centered Care, But We Live It.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In an effort to better engage with patients, many health systems have gotten themselves into a pickle by going overboard. Today, with almost every department running its own patient engagement efforts, those at the end of all that attention are feeling overwhelmed. But there’s a better way, and it starts with governance, according to Guillaume de Zwirek, CEO, Artera.
Source: Live @ Vive Partner Perspective Q&A with Guillaume de Zwirek, CEO, Artera: Health Systems Must Bring Governance to Patient Outreach on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
How much of an impact can Generative AI have – if leveraged properly, and if all the necessary pieces are in place? Quite a bit, according to Michael Hasselberg. “This is the first time in my career thus far that I’m hopeful that technology will actually make the lives of our clinicians better.” In a recent interview, he explained why, and talked about the innovative work being done at URMC.
Source: “This Is Real Innovation”: Q&A with Michael Hasselberg, CDHO, University of Rochester Medical Center on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It’s the foundation of any care access experience offered by a health system or hospital. Provider data powers a myriad of experiences that impact patients, providers, and staff members enterprise-wide. Unfortunately, the many back-end systems that house this data are often out of date and inconsistent, leading to a disjointed experience as people seek to access this information across an organization. Leading IT executives have found that investing in a provider data management strategy can help solve many of the data-oriented challenges they face today, enabling them to create a better experience for patients looking to schedule care and free-up time for employees tasked with keeping this often-changing information up to date. In this webinar we'll hear from leaders who are focused on improving this critical area of patient engagement and, with it, how they’re driving innovation and operational efficiency.
Source: Unleash the Power of Provider Data: Gain Operational Efficiencies and Improve Care Access with a Single Source of Truth on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the keys to meeting Penn Medicine’s core objectives – improving efficiency, reducing clinical burden, and delivering a better patient experience – is in establishing partnerships, said Anna Schoenbaum, VP of Applications and Digital Health. The other? Having “strong governance and engagement. That’s part of our DNA.”
Source: “We’re All Learning”: Q&A with Anna Schoenbaum, VP of Applications & Digital Health, Penn Medicine on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When Skip Sorrels, Director of Cybersecurity with Ascension Health, tells a clinician who may be frustrated with IT that he knows what they are going through, he means it. That’s because, in a past life, Sorrels served as an ICU nurse before moving to cyber. As such, he understands what it’s like to have a […]
Source: Q&A with Ascension Health Director of Cybersecurity Skip Sorrels: Getting to Know Users Diffuses Many Situations on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If burglars were consistently entering houses in your neighborhood though the back door, it wouldn’t make much sense to spend the majority of your home defense budget fortifying the windows. According to Ryan Witt, VP of Industry Solutions, Healthcare, for Proofpoint, figuring out where to spend your cybersecurity budget should work much the same way. And speaking of healthcare, he notes that the more things change, the more they stay the same, with phishing consistently being a top attack vector for the past decade. Why? According to Witt, because it works. But there are ways to give you a better chance of fending off the bad guys. In this interview with healthsystemCIO Founder & Editor-in-Chief Anthony Guerra, Witt talks about some strategies for defense, what to do (and not do) post credential compromise, and why convincing users that IT security is on their side is so important.
Source: Partner Perspective: Understanding Cyber-Attack Trends is Critical For Placing Security Bets on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Cybersecurity in healthcare is at a tipping point, poised to move from the voluntary to the mandatory, although not quite yet. For now, it’s still up to organizations as to whether not they want to comply with any specific framework or set of best practices. Of course, demonstrating adherence to 405(d)’s HICP should get some […]
Source: Q&A with Intermountain Healthcare VP/CISO Erik Decker: CPGs Will Help Organizations Clarify Their Cyber Mission on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
IT executives have always had a challenging time ensuring their users were operating securely; but since the Covid pandemic larger workforce trends have seen those challenges multiply. Those trends include fully remote work, a gig economy that sometimes involves the use of short-timers like traveling nurses, and an overall trend of higher turnover and staff fluidity. In such an environment, it's no wonder that insider threats are top of mind for security professionals. So how can CIOs and CISOs make sure a fox hasn't made it into the hen house, or even that unintentional but inappropriate access is identified and addressed? In this timely webinar, we'll hear from leaders who are leveraging technology, governance and relationships to ensure that a fluid workforce doesn't equate to a high risk one.
Source: Managing Insider Threats in an Era of Remote Workers & Increased Turnover on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It’s been said by many a CISO that they essentially function as the chief risk officer. What they are trying to say, of course, is that the job is all about understanding and communicating cyber risk. Interestingly Jacki Monson – currently Chief Integration Officer, CISO & Chief Privacy Officer at Sutter Health – once also […]
Source: Q&A with Sutter Health SVP, Chief Integration Officer, CISO & Chief Privacy Officer Jacki Monson: The Current Approach to 3rd-Party Risk Management Must Change on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
No matter the size or scope of an organization, "you still need to have boots on the ground in IT," says Ray Sharp, CIO at Katherine Shaw Bethea Hospital. In this interview, he talks about the value of rounding, the pros and cons of being a community health organization, and what he learned by spending time outside of healthcare.
Source: Q&A with KSB Hospital CIO Ray Sharp: “As a Small Organization, You Can’t Afford to Make Blunders.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When Swathi West started at Summa Health in early 2023, she embarked on a 90-day assessment that included reviewing job descriptions, along with policies and standards. It’s an approach she heartily recommends for a number of reasons. First, in reviewing job descriptions, West founds a lack of detail that could cause confusion around roles and […]
Source: Q&A with Summa Health CISO Swathi West: “A Solid 90-Day Assessment Can Make All the Difference” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Having risen through the IT ranks (often coming out of infrastructure or networking), CIOs know technology inside and out, but when they do hit the C-suite, there is another skill and relationship that is almost as important in determining success -- and that's the understanding of finance and their relationship with the CFO. So what financial chops do CIOs need; and what are the keys to making this relationship work for the benefit of all. In this important webinar, we'll hear from IT leaders who have made their understanding of the numbers a top priority.
Source: No Margin, No Mission – Optimizing CIO-CFO Relations on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
There’s an old adage that people won’t comply with the “what” if they don’t understand the “why.” For information security professionals, communicating the ‘why’ around the need for compliance with security policies has always been a challenge. Trevor Brown, Deputy CISO with Yale New Haven Health, says one of the best ways to get the […]
Source: Q&A with Yale New Haven Health Deputy CISO Trevor Brown: “Risk is a Language Clinicians Understand” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Sure, health systems need attractive buildings, and the top physicians expect nice offices in which to work, but dollars must be found to address technical debt and the security risks that come along with it, or one’s IT house will be built on “a foundation of sand,” according to UofL CISO Greg Peebles. Of course, […]
Source: Q&A with UofL Health CISO Greg Peebles: For a Secure Foundation, Health Systems Must Address Technical Debt on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It’s nearly impossible not to get caught up in the excitement around digital tools and AI, but if the right approach isn’t taken, it could be all for naught, according to Robbie Freeman, CNIO at Mount Sinai. In this interview, he talks about his team’s strategy to “get it right on a small scale” before going too big.
Source: “Technology Isn’t the Barrier”: Q&A with Robbie Freeman, CNIO, Mount Sinai Health System on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For IT and digital leaders, one of the biggest opportunities is to improve AI literacy and manage expectations by having “deep, meaningful conversations and not just throwing buzzwords around,” said Tarun Kapoor, MD, Chief Digital Transformation Officer at Virtua Health, who shared his thoughts in this podcast interview.
Source: Q&A with Virtua Health Chief Digital Transformation Officer Tarun Kapoor, MD: Innovation “is never really done” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
While there's no lack of tools to address the countless cyber challenges organizations face, there is definitely a lack of internal cyber staff at health systems available to support them. This makes it tricky for CISOs and other IT security professionals to determine whether they have what it takes to get their money's worth out of -- not to mention address the issues identified by -- what might at first glance be a very attractive piece of software. And recent claims by vendors that their tools are easy to use because they leverage AI make this doubly difficult to discern. In this timely webinar, we'll speak to leaders who are working to better understand the skillset-specific bandwidth on their teams; the internal support that will be required by any particular tool; and thus whether the potential investment in front of them would result in less or, ironically, more risk.
Source: Keys to Deciphering the Resource Demands of Cyber Tools on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“Success in the CIO role isn’t about who has the biggest IT chops in the room. It’s about understanding the business need” and communicating it, said Teresa Andrea of Silver Cross Hospital. It’s also about asking questions, being vulnerable, and being willing to “work in the gray.”
Source: Q&A with Silver Cross Hospital CIO Teresa Andrea: “Technology Touches Every Part of Healthcare.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It's one of the most infuriating things patients can experience during their care journeys -- they've had an image taken (perhaps even at another unit in the hospital) and the clinician they are now in front of either didn't receive it or can't access it. And it's not only frustrating for the patient, but for the clinicians on both ends of that image handoff who are unable to deliver the care they want, or at the very least are having their workflow stymied. The reasons for such lack of interoperability are legion -- ranging from too many disparate PACS, to too many differing workflows, to suboptimal governance. In this timely webinar, we'll hear from leaders about where they're focusing their enterprise imaging efforts and the best practices learned along the way.
Source: Enhancing Systemness Through an Enterprise Imaging Approach on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Post 9/11, it was a key element of messaging in New York City – if you see something, say something. The idea, of course, was that law enforcement could only do so much; but vigilance on everyone’s part would be a game changer. And it’s that same principle that Ron Mehring says is key to […]
Source: Q&A with Texas Health Resources CISO & VP of Technology Operations Ron Mehring: “Openness & Respect are Keys to Cyber Team Success” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When Covid-19 hit and priorities were constantly shifting, healthcare IT teams didn’t need a technology expert; they need an “air traffic controller” who could communicate effectively, said Chris Myers. In this interview, he talks about how he has drawn from his military experience to guide teams both during and after the pandemic.
Source: Q&A with Doylestown Health CIO Chris Myers: The ‘Secret Sauce’ for Leaders and Lessons Learned as a Marine on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Most CISOs understand that one of their key phone calls after a ransomware incident will be to the FBI, but what they may not appreciate is that it shouldn’t be their first to that organization. That’s because the emergency call will be much more effective, and the response much more efficient, if a relationship has […]
Source: Q&A with Alan McHugh, Chief, FBI Cyber Division, Cyber Crime Tactical Intelligence Unit: “The Time to Call the FBI is Now” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One the main keys to success in any business is focusing on certain products and services to the exclusion of others – to draw a circle in the sand and say, ‘We play in these areas, and in them we will be the best.’ If an organization can’t be great at something that others are doing better, it may be time to reallocate those resources. For Damon Auer, the time for health systems with hospitals at their core to decouple from the ambulatory/retail space is now. It’s a bold prediction, driven by the observable fact that new entrants into that space are providing an Amazon-like experience which established, acute-centric organizations can only dream about. In this Partner Perspective interview with healthsystemCIO Founder and Editor-in-Chief Anthony Guerra; Auer, Chief Executive & Managing Director, North America, Dedalus Group, discusses these issues and many more.
Source: Partner Perspective: Most Health Systems Should Initiate ‘Conscious Decoupling’ from Ambulatory/Retail Care on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Your organization needs cyber insurance. Why? Over 80% of organizations experienced at least one successful phishing attack in 2021, and 54% experienced a cyberattack in the last 12 months. Considering the average cost of a data breach was $4.35 million in 2022 – and even higher in the healthcare industry at $10.1 million – cyber insurance is a business concern that urgently needs your attention. But getting and keeping cyber insurance coverage is increasingly challenging in today’s market – as is getting your claims approved. And even when your claim is approved, you may have insufficient coverage to compensate you. Only 19% percent of organizations have cyber insurance coverage over $600,000, while the average ransomware payment in 2021 was over $810,000. In this timely webinar, we'll hear from leaders about how they are tackling the cyber insurance challenge.
Source: Understanding Your Cyber Insurance Needs & Keys to Obtaining Coverage on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Busy CISOs working in healthcare never lack actionable threat intelligence. What they need is to quickly find the signal within the noise of cybersecurity alerts – and then effectively remediate risks and vulnerabilities before they can compromise PHI and other sensitive healthcare data. The talent shortage in cybersecurity has left many in-house security teams understaffed and overwhelmed, especially when it comes to cloud-based workloads. That's why our panel of healthcare security leaders are ready to share their insights on optimizing governance, policies, and tools, including software and managed services, to not only patch apps but proactively hunt threats. In this timely webinar, hear from security leaders who are focused on leveraging all appropriate tools to keep their organizations up and running. Join us to dive into the crucial topic of Mean Time to Respond/Remediate (MTTR), an obstacle healthcare CISOs must overcome daily.
Source: Keys to Minimizing Threat Alert to Remediation Time on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Email is the lifeblood of any organization, with thousands coming in every day. It’s also the number one attack vector. Unfortunately, even the best filtering tools miss between 7 and 10 percent of the spam that CISOs would love to see caught. That puts the onus on employees to manually filter the rest. It’s for […]
Source: Q&A with Rebecca Kennis, CISO, Arnot Health: My One Number Job is Creating a Culture of Security on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Email is both the lifeblood of an organization's communications and -- for that very reason -- the number one vector cyber criminals are leveraging to wreak havoc. To protect email, smart organizations are using a combination of employee education, process improvement and tools (including role-based personas) to prevent people from falling for phishing attacks. But it's not as simple as locking everything down, because any steps that decrease the deliverability of legitimate emails cause a negative impact on operations, and possibly patient care. In this timely webinar, we'll speak to leaders who are focused on doing everything possible to ensure that authentic email -- and only that -- gets delivered intact and on time.
Source: Strategies for Enhancing Email Security While Ensuring Deliverability on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“No one sits you down and teaches you how to look at data,” said Linda Stevenson, CIO at Fisher-Titus. In a recent interview, she spoke about the need for ongoing training, the “cybersecurity by committee” approach her team is taking, the challenges facing rural healthcare leaders, and how her yoga training has paid off.
Source: Q&A with Fisher-Titus CIO Linda Stevenson: “Every Conversation, Every Project Starts with Why.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Most IT executives know that, despite taking all prudent measures, breaches are going to happen. And these days those breaches are sometimes followed by lawsuits (recently reaching class-action status). Even short of lawsuits, OCR or another entity could always come calling for one reason or another, demanding an intense look around. So what's a CIO or CISO to do? Skate to the puck, that's what. In this timely webinar, we'll hear from leaders who have put time and energy into understanding the complexities of securing patient data as well as running the kind of IT shop that can respond to audit inquiries while continuing to protect the enterprise.
Source: Keys to Running an Audit-Ready IT Shop on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Though the exact order may differ, almost every CIO & CISO will say that medical device security is one of their top three concerns. And those who have made little headway with this challenge will confess that a tool alone -- absent sound governance & sensible policies -- won't solve the problem. That's because reducing medical device security risks to a point that everyone can sleep at night is dependent on IT, IT security and biomed/clinical engineering all working together, with actions like product security reviews, equipment purchasing and patching all happening in the right sequence and with the right collaboration. In this webinar, we'll hear from leaders who are well versed in the optimal governance structures that, when combined with the right tools, can reduce medical devices security risks in a systemic and sustainable way.
Source: Grounding Your Medical Device Security Program in Good Governance on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Randall “Fritz” Frietzsche has been on a mission to protect and serve for a long time. Way back when, it was in traditional law enforcement as a deputy sheriff. Later, as he embraced his technical acumen, it was in cybersecurity. But Frietzsche, Enterprise CISO for Denver Health, attests that all the technical chops in the […]
Source: Q&A with Denver Health Enterprise CISO Randall “Fritz” Frietzsche: “Building Relationships & Mastering Communication are Keys to CISO Effectiveness” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
All of the excellent clinical care in the world can be quickly forgotten if patients are then subjected to a barrage of excessive, fragmented and/or poorly sequenced communication from your health system. And it's happening around the industry. In a move from famine to feast, many organizations have gone from no digital patient engagement tools to too many, with departments and service lines bombarding those receiving care with uncoordinated robocalls, emails and texts. In this timely webinar, we'll speak to healthcare IT leaders who are focused on making sure their patient engagement strategy complements, rather than compromises, the overall patient experience.
Source: Improving Patient Communications as the Cornerstone of Your Patient Experience Strategy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key aspect in being able to lead teams through a major change – or two, in this case – is transparency, according to Jeff Buda, CIO at Atrium Health Floyd. In this interview, he talks about his open-door policy, the benefits of becoming part of a large organization, and why he’s a big proponent of remote work.
Source: Q&A with Atrium Health Floyd CIO Jeff Buda: Open Doors, Learning Curves and “Cutting the Cord” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most serious compliance issues CIOs and CISOs deal with are insider privacy breaches. And, not surprisingly, all such breaches are not alike. At a high level, they break down into malicious versus non-malicious, giving IT executives two paths to go down as they address the infraction. Beyond that, the issues can be dealt with in any number of ways, but all of those will see the IT executive working with their peers in privacy, compliance, HR and legal (and, if warranted, outside law enforcement). In this timely webinar, we’ll hear from leaders who have thought through just how best to deal with insider breaches to optimize prevention, detection and remediation.
Source: Developing Optimal Policies & Relationships to Deal with Insider Privacy Breaches on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Faced with shrinking margins in the face of competitive headwinds, health systems must start being more consumer friendly. And one of the main ways to do that, says Verato CEO Clay Ritchey, is leveraging data to better customize outreach, resulting in better service. But that can only be accomplished if health systems are able to form a complete picture of the patient across their internal departments, and that takes sophisticated identity management. However, Ritchey’s vision for such improvements in customer service go beyond a health system mastering identity across its internal silos. As part of a recent deal with CLEAR, Verato is now working to bridge the gap between the consumer piece of identity (the front end) and the enterprise piece (the back end). In this episode of healthsystemCIO’s Partner Perspective Interview Series with Founder & Editor-in-Chief Anthony Guerra, Richey discusses these issues and provides his advice for health systems working to get their arms around this important challenge.
Source: Partner Perspective: In Order to Thrive, Health Systems Must Master Identity on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The more you know about your customer, the better you can serve them. And that definitely goes for health system CISOs trying to serve (and protect) their clinician customers. As Dr. Eric Liederman says, it’s not that hard to lock things down; what’s trickier is putting in place as much protection and risk mitigation as […]
Source: Q&A with Eric Liederman, MD, National Leader, Privacy, Security & IT Infrastructure, The Permanente Federation: “Cyber Leaders & Clinicians Must Work Together” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It may be a cliché, but for security leaders, knowledge is definitely power. And that knowledge must come from a number of directions. First off, CISOs and their teams must be ingesting the latest threat intelligence to know what the bad guys are up to, but that information can only be acted upon in a […]
Source: Q&A with WellSpan Health Director of Information Security Mike Shrader: “Empathy & Collaboration Go a Long Way” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Though sharing information with other health systems may not be a priority for leadership teams working through a breach, it is, ironically, one of the most important actions organizations can take for their peers, according to Denise Anderson, President of Health ISAC. That’s because, as she puts it, “one person’s defense will become everyone else’s […]
Source: Q&A with Health-ISAC President Denise Anderson: “Sharing Cyber Incidents Makes Us All Stronger” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Many CIOs today think that unless their name is synonymous with innovation, their resume won't get a second look. Thus, they push initiatives that may not line up with the limited resources at their disposal or what their organizations really need. In this webinar about the value that can be found in focusing on blocking and tackling, long-time CIO Chuck Podesta will present Renown Health's 2-year turnaround from spending 7% of total OPEX on IT to 4%, while increasing employee engagement year over year, and instilling a culture of teamwork and customer service. Chuck will present proven tactics that work. You will get the knowledge to truly help your organization's mission while gaining the experience that health systems are looking for.
Source: Anatomy of a Turnaround: How Getting Back to Basics Yielded Transformational Results on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“Nurses and doctors didn’t go to school to become data entry technicians; and yet, a lot times, that’s what we feel like we’re doing,” said Gregg Nicandri, MD. In this interview, he talks about how URMC is leveraging technology to offload some of the burden, and shares his thoughts on the evolving CMIO role and what it takes to successfully drive change.
Source: Q&A with URMC CMIO Gregg Nicandri: “We need to give our caregivers more information.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to being a successful cybersecurity leader is to understand the business and mission, said Jeffrey Vinson, Chief Cyber & Information Security Officer at Harris Health System. “You have to understand what the core outcomes are supposed to be, and make sure you’re moving toward them.”
Source: Q&A with Harris Health Chief Cyber & Info Security Officer Jeffrey Vinson: “The only safe day was yesterday.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For better or worse, finding success with AI takes more than plugging those projects into existing governance structures. At first, this may not seem the case, as implementation of AI-light projects -- such as RPA, native EHR predictive modeling, or chatbot-powered symptom checkers -- give the impression that today's governance will do the trick. But true AI requires a different approach, one that provides the freedom to innovate without producing another silo that will ultimately hold the organization back. In this timely webinar, we'll speak to leaders who are looking to futureproof their AI journey by constructing the optimal long-term strategy today.
Source: Keys to Getting Your AI Journey Started on the Right Foot on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Today’s health systems are challenged with doing more with less. Clinician burnout, labor shortages and ongoing inflationary trends are creating urgency for greater insight into what's really going on around resource utilization. To gain such insight and impact challenges such as length of stay and early readmissions, data from many systems beyond the EMR must be brought together to provide visibility and transparency. In this timely webinar, we'll hear from executives about how they’re bringing the right data together -- in real-time and in the right way -- to help identify areas of efficiency and accuracy, and make the most informed decisions.
Source: Data Rich, but Insight Poor? Exploring Strategies for Driving Operational Visibility & Efficiency on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
What it means to be a good CISO changes over time. In the past, it was all about rolling out some technologies that protected the enterprise. Today, however, that’s just stakes to play. Today, CISO are being defined by how good they are at keeping the business up and running, and how quickly they get […]
Source: Q&A with University of Miami Health System AVP/CISO Mauricio Angee: Time to Remediate Must be Lightning Fast on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this interview, BJ Moore talks about the concerns he has with large-language models (and the hype surrounding it), providence’s 4-year journey to a single instance of Epic, and the assumptions that outsiders often make about healthcare.
Source: Q&A with Providence CIO BJ Moore: “Don’t Try to Catch Up on 20 Years.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For those in IT, saying cybersecurity represents a massive enterprise-level risk is not breaking any news, but it is incumbent on those IT folks to make sure that message is clearly communicated to the business leaders in the C-suite. Conversely, it’s also incumbent on business leaders to demand that their IT counterparts translate IT risk […]
Source: Q&A with American Hospital Association National Adviser for Cybersecurity & Risk John Riggi on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Sure, outstanding CIOs can give great insights on what it takes to excel in the role, but those who deal with different health system CIOs on a regular basis also come to discern what separates the everyday from the exemplary. One such individual is MangoApps Co-Founder & CTO Vishwa Malhotra, who does just that. Having interacted with a number of CIOs as prospects and customers, he has sharp insights into what it takes to be successful. It starts with appreciating that the role is about not just using technology to solve technology problems, but also business problems. To do that, CIOs must go beyond taking requirements from users and finding a solution. They must dig deeper, to truly understand the business problems at the core of any issue. After that, it’s a question of getting buy in by building cross-functional teams including everyone who will be touched by the solution. In this Partner Perspective interview with healthsystemCIO Founder & Editor-in-Chief Anthony Guerra, Malhotra covers these issues and many others.
Source: Partner Perspective: “Savvy CIOs Pick Up on ‘Digital Signals’” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health systems are being asked to do more with less, and the CISO has not been immune from such belt tightening, according to Pat Voon, CISO at Loma Linda University Health. But while the process may be less than pleasant, there is a sensible way to move forward. Voon, who’s been plying his trade for […]
Source: Q&A with Loma Linda University Health CISO Pat Voon: “Right Sizing the Right Framework Can Go a Long Way” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If you ask most security professionals about the greatest dangers their organizations face, you'll likely hear about those coming from the outside. But compliance professionals would counter that there's plenty on the inside to be concerned about as well. Unfortunately, some organizations have been taking a largely reactive approach to dealing with insider breaches, and seeing suboptimal results in the process. Now, many are finding success with a more proactive, user education-based strategy that dovetails nicely with the common goal of developing a cyber-savvy culture. In this timely webinar, we'll hear from leaders who are leveraging tools and education to increase the chances employees will make better decisions about both what they click on and what they look at.
Source: Strategies for Mitigating Insider Threat Risk on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Turning points in life can come when we least expect them. And that’s just what happened to 16-year old high school dropout Phil Alexander when his Dad told him to get off the couch and find a job selling cars at one of the local dealerships. For Alexander, the exercise in persistence led to a […]
Source: Q&A with North Mississippi Health Services CISO Phil Alexander: If You’re Struggling to Get Cyber Support, First Look in the Mirror on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“We can’t continue to do what we’ve done in the past and expect to survive,” said Terri Couts, CDO at Guthrie Clinic. In this interview, she talks about the virtual command center designed to centralize key functions, increase efficiencies, and ease the burden on nurses – and the “revamp” that’s helping them get there.
Source: Q&A with Guthrie Clinic Chief Digital Officer Terri Couts: “The Focus Should Be On the Patient.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Healthcare IT executives understand that the most serious risks are the ones you don't know exist. As such, it's imperative to understand where ePHI sits inside and outside the organization and, in today's complex technology environment, that can be any number of places. In this timely webinar, we'll speak to leaders who are working hard to find and follow ePHI wherever it goes so it can be guarded with the appropriate security controls. With breaches having ever more serious ramifications, this is one hour of education you can't afford to miss.
Source: Follow the ePHI – Keys to Protecting Your Most Sensitive Data on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Every leader would like a bigger budget. But instead of asking for more money, CIDOs should look for ways to reduce expenses and “put savings back into IT so that we can begin to transform the organization,” said Joel Vengco of Hartford Healthcare. In this interview, he talked about building a foundation for transformation, the keys to change management, and why health systems are like cars.
Source: Q&A with Hartford Healthcare CIDO Joel Vengco: “It’s About Foundation, Optimization and Transformation.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Today, health systems face rapidly growing pressure to move protected health information (PHI) and other healthcare data to the cloud. The complexities of meeting cloud security and compliance standards, especially with PHI, can make this a major challenge for your organization. Without the right expertise in place, you could wind up with risky misconfigurations (with hundreds of controls to consider) that threaten continuous compliance and ensuring the highest levels of security. In this webinar, you’ll meet industry leaders who migrated sensitive health data to a cost-effective, secure, compliant, and highly effective cloud environment. Don't miss this timely opportunity to gain valuable insights and actionable strategies for moving your data and protecting your healthcare cloud workloads.
Source: Strategies to Secure Your Move to the Cloud on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
To Christopher Neuharth, VP of Experience at Digital Innovation at Children’s Wisconsin, adoption numbers don’t mean that much – what matters is how technology is being utilized to “make the process easier and more efficient for our staff and families,” he said in a recent podcast interview.
Source: Q&A with Christopher Neuharth of Children’s Wisconsin: “We want to find the easiest way to solve a need.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As CDO at Sanford Health, one of Jared Antczak’s core objectives is “ensuring that we’re not just digitizing existing things.” In this podcast, he talks about the difference between digitization and digital transformation, the value of teaching “website manner,” why accessibility is such a huge area of focus, and why he loves the Chick-Fil-A app.
Source: Podcast: Sanford Health CDO Jared Antczak on Removing Friction, “Website Manner,” and Healthcare’s Biggest Flaw on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Most agree there is a direct relationship between a team's ability to easily communicate and its effectiveness. As such, it's no surprise that health systems are looking to move beyond traditional tools for sharing internal policies and facilitating employee communication -- such as email and SharePoint -- and into a world where they can have more seamless interaction and increased security (think HIPAA) with fewer apps. In this timely webinar, we'll speak to leaders who are focused on finding ways to efficiently leverage technology to deliver a modern employee experience.
Source: Beyond Email and SharePoint: Strategies for Increasing Employee Communication & Engagement on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
There’s no perfect recipe for turning around an organization, but there is an ingredient that needs to be in place, said Dennis Sutterfield, CIO at SUNY Downstate. “Without question, you have to be incredibly transparent. I want my team to know everything I know.” Recently, he spoke about the power of storytelling, the importance of “strategic investments,” and the unique challenges of urban healthcare.
Source: Q&A with SUNY Downstate CIO Dennis Sutterfield: “It All Starts with the Vision and the Message.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Having been a CISO in the past, David Reis is definitely a security-minded CIO. But that doesn’t mean he protects the University of Miami Health System with a my-way-or-the highway mentality. In fact, Reis wants to make sure clinicians can use the tools they say they need (within reason) meaning his application portfolio is a […]
Source: Q&A With University of Miami Health System CIO David Reis, PhD on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The ability to provide guidance on financial decision-making is becoming a core skillset for CIOs, according to Pamela McNutt. In this interview, she reflects on 30 years with Methodist Health System and shares insights on the evolving CIO role, the importance of mastering contract negotiations, and her team’s “heroic efforts” during Covid.
Source: Q&A with CIO Pamela McNutt: “Deliberate Growth,” Being Financially Focused & Looking for ‘Gotchas’ on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With cyber-talent coming at a premium that many health systems struggle to pay, CIOs and CISOs are looking for the right partnerships to unload some of the blocking and tackling that comes with running a high-functioning shop so the folks they do have can practice at the top of their license. But questions abound about the best tasks to offload, how to pick the right partner, how to best structure the deal, and where to focus the newly freed-up in-house talent. In this important webinar, we'll speak to leaders who have leveraged managed services so that even with workers scarce and margins thin, they can maintain a high level of cyber-hygiene.
Source: Strategies for Leveraging Managed Services to Augment Your Cybersecurity Team on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“Sometimes it isn’t about looking at new technology, but thinking about how to do things differently,” said Michelle Stansbury, VP of Innovation and IT Applications at Houston Methodist. In this interview, she talks about the value of co-development, the “true partnership” that needs to exist between IT and operations, and what it takes to build a culture of innovation.
Source: Q&A with Houston Methodist’s Michelle Stansbury: “It’s All About the Problem You’re Trying to Solve.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With the increasing volume, sophistication, and intensity of cyber-attacks, hospitals need a paradigm shift to keep from being overwhelmed. Information security teams are constantly being asked to master these challenges while simultaneously reducing costs. Even without factoring in budget constraints, hiring enough staff qualified cybersecurity defenders is nearly impossible. This talk will present code dark – a novel approach to expanding the ranks of cybersecurity first responders and the other force-multipliers implemented by Children’s National Hospital.
Source: Code Dark: Finding Force Multipliers in Hospital Cybersecurity on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If you don’t want to keep learning, heading up IT security for a health system is probably not for you. At least that’s one obvious takeaway from speaking to WVU Medicine CISO Hunter Barbour, who lists the impending marriage of AI and quantum computing as a possible game changer for security professionals. So Barbour is […]
Source: Q&A with WVU Medicine CISO Hunter Barbour on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For healthcare IT leaders, “the technology is the easy part,” said Chris Carmody, CTO at UPMC, during a recent interview. The real challenge comes in maintaining strong relationships with stakeholders.” He also talked about the benefits of migrating analytics to the cloud, why third-party risk management should be top of mind, and why he sees “a bright future” for healthcare.
Source: Q&A with UPMC CTO Chris Carmody: “We’re leveraging analytics to improve the outcomes of patients.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As a practicing ER physician, Christian Dameff, medical director of cybersecurity at UC San Diego Health, is one of the first in the nation to bridge the clinical world and cybersecurity, thus bringing credibility and understanding of cyber efforts to the clinical team. Dameff works closely with CISO Scott Currie and, in this interview with […]
Source: Q&A with UC San Diego Health CISO Scott Currie & Medical Director of Cybersecurity Christian Dameff on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Though he’s just coming up on his one-year anniversary, Geisinger Health System CISO Zack Gable sounds like an executive with many more years leading security under his belt. That’s because Gable knows his job is about “business enablement,” or empowering clinicians with the tools they need to provide superior patient care, rather than putting the […]
Source: Q&A with Geisinger Health System CISO Zack Gable on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Even in 2023, women face unique challenges rising to C-suite levels in the workplace, and healthcare IT is no exception. Yet there are actions all leaders can take to strengthen the pipeline of women moving in that direction. In this timely webinar, a panel of highly effective and accomplished healthcare IT leaders will share their personal career journeys, provide advice for both women and men interested in supporting the careers of women in the workplace, and offer their latest thinking on how best to achieve the digital transformation everyone in healthcare is after.
Source: Developing the Next-Generation of Women Healthcare IT Leaders & Driving Transformational Digital Change on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Building engagement tools in a way that “surfaces through the care team” is a critical goal for Ashis Barad, MD, Chief Digital and Information Officer at Allegheny Health Network. But it can’t be “built in a way that’s just adding burden to the care teams by having more alerts put in front of them,” he said in this interview.
Source: Q&A with Allegheny Health CDIO Ashis Barad, MD: “We Need to Do the Hard Work of Laying Down the Foundation.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The bane of every IT executives existence – from CIO to CTO to CISO – is a complex environment. And nothing contributes to such complexity like hundreds (or even thousands) of applications from dozens of different vendors. Thus, many leaders are working to formalize a rational approach to application selection, along with a reduction of duplication among existing vendors. But challenges abound, as sometimes these tools can be purchased at the departmental level without notifying IT until the last minute, or even later. In this timely webinar, we'll speak to executives who are working hard to create formal and informal governance processes by which users first look in suite at a few strategic vendors before picking up a new tool that requires a new vendor relationship.
Source: Strategies for Pursuing a Comprehensive Application Rationalization Approach on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
After more than a quarter century with the organization, John Houston knows how to find his way around UPMC. And when it comes to being an effective security leader, that not only helps him move complex issues along, but also ensures everyone else knows who to come to for any security-related concerns. His guiding mantra? […]
Source: Q&A with UPMC VP of Info Sec & Privacy, and Associate Counsel, John Houston on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“If we don’t set them up for success, they’re going to have a lot of long nights. They’re going to have a lot of frustration,” said Gretchen Britt. In this interview, she talks about the importance of training, change management, and IT governance, and how she's applying lessons learned from her time as a nurse.
Source: Q&A with VP of IT Gretchen Britt: “I’ve Felt the Frustration and I Want to Make It Better.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Having served in provider roles, as a consultant, and now as a vendor executive, Drex DeFord, Executive Healthcare Strategist with CrowdStrike, has just about seen it all. As such, it's not surprising he's picked up some best practices along the way. Among them are how important governance is to ensure the IT department is working on the right things, how to handle reduced budgets, and the benefits of allowing everyone on the team to work at the top of their license. In this Partner Perspective interview with healthsystemCIO Founder and Editor-in-Chief Anthony Guerra, DeFord offers some keys to handling these issues and many others.
Source: Partner Perspective: Willingness to Disrupt Status Quo is Key to CISO Success on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The nature of work continues to change at lightning speed. First off, workers -- both clinicians and non-clinicians -- now need to be able to access key applications from anywhere on both company-issued and personal devices. Secondly, the apps being accessed are often no-longer in tightly controlled, on-prem data centers but in the cloud (and many different clouds at that). Not surprisingly, having so much variability in the combination of user, device and workload is proving to be a challenge for IT professionals. In this timely webinar, we'll speak to leaders who are skating to the puck, devising and implementing strategies that will allow their users to work where and how they want in as safe and secure a manner as possible.
Source: Keys to Securing Tomorrow’s Workflows on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For healthcare IT leaders, “having a balance of technical and operational leadership is increasingly important,” said Denao Ruttino, Chief Innovation Officer at Southern Illinois Healthcare. In this podcast interview, he talks about the challenges facing rural health organizations, how his team is working to improve access, and why accountability is so critical.
Source: Q&A with SIH Chief Innovation Officer Denao Ruttino: “Innovation Has to Be Embedded in Everything We Do.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“Everything we do has a digital component to it; therefore, everything we do has a cybersecurity component,” said Andrea Daugherty. In this podcast interview, she talks about the innovative work her team is doing, the challenges of recruiting top IT, and how she hopes to elevate cybersecurity as a career.
Source: Q&A with Andrea Daugherty of Dell Medical School: “Cybersecurity Is at the Forefront of Everything We Do.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The problems facing healthcare today may not be new, but solving them is going to require a new approach, said Nicole Kerkenbush. In this podcast, she talked about the critical role technology can play in easing the burden on caregivers, why shadowing is so important, and the lessons she learned in the military.
Source: Q&A with Monument Health’s Nicole Kerkenbush: “We have to adjust in ways that we haven’t before.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Adam Zoller, chief information security officer at Providence, a California-based health system with 53 hospitals and more than 1,000 clinics, says as much as he’d like to standardize things like employee access and devices management in an organization that large, it’s very hard – because so many exceptions are warranted. Instead, he focuses on identity-centric […]
Source: Q&A with Providence CISO Adam Zoller: Start with Sounds Policies, Then Customize with Required Exceptions on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the best things about high-performing software vendors is they're constantly updating their applications to make users more efficient and secure. But with this benefit comes a challenge -- the training provided upon hiring or implementation quickly becomes obsolete as time and upgrades go by. Unfortunately, if not addressed with additional training, users soon become dissatisfied with the tools they must use every day to get their jobs done. In this important webinar, we'll speak to leaders who are working to go beyond one-and-done classroom training with a more effective and less disruptive approach.
Source: Strategies for Keeping Users Trained Up on Ever-Changing Applications on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to impressing Kent Sona, VP and CIO at Methodist Health System? Take ownership of a problem, even if it doesn’t fall under your purview. “Own and run with it,” he said during a recent interview. Sona also talked about forming strong vendor partnerships, addressing social determinants, and understanding the why.
Source: Q&A with Methodist Health System CIO Kent Sona: “It’s about Caring for the Whole Person.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health systems have no shortage of people who want to do amazing things with all the data at their disposal, such as providing clinical decision support at the point of care, leveraging genomic information for more tailored treatment plans, or developing AI algorithms. But those next-level uses only stand a chance of being effective if the data upon which they are built is high quality. In this important webinar, we'll hear from leaders who are working to raise the quality of data in their health systems so those looking to improve care based upon it can go forward with confidence.
Source: Getting Your Data Ready for Next-Level Uses on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Ransomware attacks don’t happen in the blink of an eye, despite what many think, says cybersecurity expert Nadir Izrael, chief technology officer (CTO) and co-founder of Armis. For weeks and months, bad actors will penetrate an organization, overriding and infecting different systems before the final attack. A lot can be done at the beginning of such an attack to mitigate it, if cyber-leaders have a good understanding of their assets and how they all interconnect, he says. In this Live at Vive episode of healthsystemCIO’s Partner Perspective Interview Series, Anthony Guerra, founder and editor-in-chief, interviews Izrael, who says good cyber-hygiene is an organization’s best defense. “The reality is that most attacks don't happen with these super fancy, Zero-days that just came out. They happen with run-of-the-mill vulnerabilities that have existed for a long time and just old equipment,” he says.
Source: Partner Perspective: Knowing What’s on Your Network is a Foundational Cyber-Hygiene Step on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
St. Joseph Health Director of Technology Infrastructure & Cyber Security (Information Security Officer) Jesse Fasolo talks with healthsystemCIO Founder and Editor-in-Chief Anthony Guerra at the Vive Conference about the benefits of having clinical engineering report up to IT security; some key points for proper cyber-hygiene; and the importance of developing a process for vetting and […]
Source: Q&A with St. Joseph Health’s Information Security Officer Jesse Fasolo: Moving Clinical Engineering Under IT Security Has Made a World of Difference on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Corey Elinburg, SVP/CISO at CommonSpirit Health – one of the largest in the country, with 150 hospitals and 1,000 clinics – has a pretty strict outlook on cyber hygiene. He wants security controls operating 100% of the time, not 99%. In this interview with healthsystemCIO Founder and Editor-in-Chief Anthony Guerra, Elinburg says at CommonSpirit, the […]
Source: Q&A with CommonSpirit Health SVP/CISO Corey Elinburg: CISOs Must Relentlessly Pursue Cyber-Hygiene Excellence on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If an organization truly believes in digital transformation and wants a true digital leader, “you need the scope to go with it,” said Saad Chaudhry of Luminis Health. In this interview, he talked about his recent title change, the “massive” Epic reset that he believes will improve the user experience, and why it’s so critical to view initiatives “through the lens of upcoming generations.”
Source: Q&A with Luminis Health CDIO Saad Chaudhry, Part 2: Digital “Has to Be Rooted in the Current Reality.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
healthsystemCIO Founder and Editor-in-Chief Anthony Guerra talks with Health Sector Coordinating Council Director Greg Garcia at the Vive Conference about the structure and relationships among entitles like HHS, FDA, HSCC, the Health ISAC, and 405(d); the importance of the NIST framework and how HICP, JCP and other materials released by the HSCC can help healthcare […]
Source: Q&A with HSCC Executive Director Greg Garcia: Our Resources Can Help Guide Your NIST Journey on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Research has shown that certain roles in health systems are the target of cyberattacks far more than others. And for those who are highly targeted, sophisticated phishing campaigns are the approach of choice. So how can CISOs and CIOs -- working with key leaders inside and outside of IT -- create a culture where vigilance is heightened without impacting workflow? In this timely webinar, we'll speak to leaders who are working hard to ensure their most targeted users take a second and third beat before clicking or responding.
Source: Creating a Culture of Cybersecurity to Thwart Sophisticated Phishing Campaigns on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of Chris Paravate’s core objectives? To make sure that as Northeast Georgia expands its physical footprint, “we’re not just extending what we already have in our portfolio, but really taking the opportunity to test new technologies, implement new tools, and bring them back to other existing facilities,” he said in a recent podcast interview.
Source: Q&A with Northeast Georgia CIO Chris Paravate, Part 2: “We’re Completely Dependent on Digital Solutions.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As health systems have digitized, they've done so not by moving from paper not to home-grown software, but to vendor-supplied products and services. That means, to a large degree, CIO success is determined by how well he or she does in effectively selecting and managing those relationships -- which usually run into the hundreds. And for core strategic vendors, those relationships are akin to marriages, potentially lasting decades. In this important webinar, we'll speak to leaders who are focused on making sure all their vendor partnerships yield the most robust fruits possible.
Source: Building Win-Win Vendor Relationships on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“There aren’t many people who, in a moment’s notice, would drop everything and come help us if we needed it,” said Russ Branzell, President and CEO of CHIME, speaking about his friend, Tim Stettheimer. In a recent interview, Branzell talked about the enormous impact Stettheimer had on the industry, the qualities he embodied as a teacher and mentor, and the huge task CHIME faces in replacing him.
Source: “A Life Worth Recognizing”: Russ Branzell Reflects on His Friendship With Tim Stettheimer on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to keeping UNC Health Care secure, connected medical devices are top of mind for Dee Young, the organization’s chief security information officer. But she doesn’t do all the work alone; Young relies on her security team, which includes engaging with credentialed police. She likes to think of it as, “us against the […]
Source: Q&A with UNC Health Care CISO Dee Young: Engaging Operational Leaders on BCP, “Helps Me Sleep at Night” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Despite its complexity, healthcare can be boiled down to a simple concept: giving back time, said Saad Chaudhry, CDIO at Luminis Health. In this podcast, he talks about the personal experience that altered his thinking, and how his team is leveraging digital tools to help patients achieve their “existence allowance.”
Source: Q&A with Luminis Health CDIO Saad Chaudhry, Part 1: “We Can’t Go Wrong If We’re Giving Back Time.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
How about this scenario: The technology that had allowed one nurse to safely keep watch over 20 patients at a centralized station is down, meaning a lot more clinicians are suddenly needed to cover the same load. What will you do? This is the type of emergency that Tomislav (Tom) Mustac, Mount Sinai Health System’s […]
Source: Q&A With Mount Sinai Senior Director of Cyber Tom Mustac: Probing Questions Can Help Operational Heads With BCP on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For compelling patient safety reasons, healthcare IT executives often focus their connected-devices security program on the medical devices at the bedside. However, as more and more non-bedside, even non-clinical, devices are connected to the network, it's incumbent on IT professionals to know what, and where, they are. That's because the correct functioning of those devices is critical to continuity of care and, thus, patient safety. For example, if a network-connected elevator is hacked, it's entirely plausible patients can't be transported to the surgical suites, etc. In this important webinar, we'll speak to leaders about how they're working to secure not only IV pumps by the bed, but the refrigerators, cameras and other devices that ensure patients can get to the care they need.
Source: Taking a Holistic Approach to Your Connected Devices Security Program on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Investing heavily in go-live support, laying the right groundwork, and having the right people in place are all critical to the success of a major initiative. But perhaps the most important component, said Jordan Ruch, CTO of RWJBarnabas Health, is the ability to “adapt to, and highly function throughout, periods of transformation.”
Source: Q&A with RWJBarnabas CTO Jordan Ruch: “Standardization is critically important.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Threat actors are very sophisticated these days, requiring CISOs to match their “elegance” in devising countermeasures, according to Ryan Witt, managing director of healthcare at Proofpoint. In this episode of healthsystemCIO’s Partner Perspective Interview Series, Anthony Guerra, founder and editor-in-chief, talks with Witt about how identity is the new perimeter, and emails are still one of the key ways attacks will come. That’s why you need to know what threat actors are after. They want to monetize healthcare data, and particular institutions and certain people are of more interest than others. Research units and fundraising departments are major targets, as are the people who work in these areas. Witt says to step up security and layer it for these folks, because “healthcare data is still really, really valuable,” and very much part of a cyber-criminal’s business plan.
Source: Partner Perspective: Cyber Defense Must Start With Understanding Who’s Most Attacked on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Improving patient experience doesn’t have to come at the cost of making more work for clinicians or operational staff, said Chris Paravate, CIO at Northeast Georgia Health System, in this podcast interview. “It doesn’t have to be a trade-off.”
Source: Q&A with Northeast Georgia Health System CIO Chris Paravate, Part 1: “We Have to Support Operational Flow.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
IT executives know that pulling off a flawless technical implementation is really stakes to play, with the true test of success being how much the system is embraced by users. And that deep level of use will only be possible if the change management element of the project has been handled just as deftly as the technical one. In this important webinar, we'll speak to leaders who are as focused on preparing their users to make the most of the systems coming their way before they get turned on, and their optimization afterwards.
Source: Examining the Art & Science of Change Management on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For CIOs, one of the biggest challenges is balancing the day-to-day tasks while also fostering digital growth. But these don’t have to be mutually exclusive, said Luke Olenoski of Main Line Health during a recent interview – and actually, they shouldn’t be.
Source: Q&A with Main Line Health SVP & CIO Luke Olenoski: “You Grow the Most When You’re Uncomfortable” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Leading CIOs don't simply sit back and respond to technology requests from the business, but proactively champion applications that can super-charge operations. But when they do, they must properly convey just how any new tool will make its users' lives easier, patients safer, and ultimately help the organization's bottom line. In this important webinar, we'll discuss how CIOs and other executives can communicate the value of both existing and proposed IT investments -- from patient engagement, to ERP, to infrastructure, etc. -- to get the C-suite and Board on board and ignite change.
Source: Communicating the Value of IT to Senior Leadership on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Paul Curylo, VP/CIO for Inova Health System says the bad guys may always be on your heels, but you can ward them off, to some extent, with cyber-hygiene — getting back to basics. Second to that, focus on business continuity. In this interview with Anthony Guerra, healthsystemCIO founder and editor-in-chief, Curylo talks about how, as the key advisor on cybersecurity, he is always bringing reality to light by asking the hard questions about business continuity before he even approves a new application. His quarterly cyber-decision exercises force business leaders to think through every contingency of going to paper imaginable, right down to how to dispose of the extra paper records. These conversations are robust and bring about changes in the app designs, but also in the business continuity plans because they need to be living, workable documents, Curylo says, and “the information needs to be recoverable when you need it.”
Source: Q&A with Inova Health System VP/CISO Paul Curylo: Business Continuity Must Not Be an Afterthought on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With less money and people to do more work, healthcare organizations must implement artificial intelligence in the areas it shines. But what are those areas? Where can AI make a real difference today versus the aspirational uses that may not be ready for primetime? What kinds of computing environments offer the flexibility to leverage AI, which are more problematic, and how can you transition from the latter to the former if necessary? In this important webinar, we’ll hear from leaders about where and how they are using AI to drive toil out of the system for repetitive tasks.
Source: Leveraging AI’s Low Hanging Fruit to Help Your Organization Survive the Downturn on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Because they either hold your data or have access to it, the very vendors you depend on to run your organization represent one of the biggest cybersecurity threats to it. And with dozens, or even hundreds, of them in a healthcare organization's ecosystem -- often shifting in and out in a constantly morphing kaleidoscope of risk -- it's a monstrous problem to manage. But there are steps around onboarding, offboarding and periodically assessing the risk of individual vendors that CIOs, CISOs, and others can take to get their arms around this challenge. In this webinar, we'll speak to leaders about how they are working to reduce the security risks posed by third-party vendors.
Source: Managing & Mitigating Security Risks from Third-Party Vendors on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It’s impossible to balance cyber risk with medical necessity without spending time “in the foxhole” with the clinicians to learn how and why they use the technology, according to Jack Kufahl, chief information security officer (CISO) at Michigan Medicine, the medical center affiliated with the University of Michigan. In this interview with Anthony Guerra, healthsystemCIO founder and editor-in-chief, Kufahl talks about the complexities of managing risk within an academic research institution and the big question of how to be open enough for research yet secure enough to prevent breaches. When doctors ask to install a new app, if you merely evaluate it in a yes/no way, that won’t be enough to determine what to do, Kufahl says. “You have to peel it back a little bit, make sure you understand it in context.” Sometimes risk is tolerable, but ultimately, “all risk tolerance is temporary,” he says.
Source: Q&A with Michigan Medicine CISO Jack Kufahl: You Can’t Assign Risk Without Context on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Creating a healthy culture in the workplace starts by asking some simple questions – both of your team and yourself as a leader, according to Jason Joseph, Chief Digital and Information Officer at Corewell Health. In this podcast, he explores those questions, discusses his approach to change management, and shares the advice he would offer his younger self.
Source: Q&A with CDIO Jason Joseph, Part 2: “Strategy Is about the Work We Do; Culture Is about How We Work Together” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Published February 2023 – When it comes to getting a healthcare organization’s cybersecurity house in order, Joshua Roth, CISO at Children’s Hospital of Orange County (CHOC), says he starts with four things: the people, the processes, the technology stack, and managed services – and then looks to tackle the low-hanging fruit. In this interview with […]
Source: Q&A with CHOC Children’s CISO Joshua Roth: Tech Dependence Makes BCP More Important Than Ever on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The ability to extrapolate data and apply it in real-world settings means taking better care of patients not just today, but in the future, said Aaron Miri. In this interview, he talked about how Baptist is using data to “do things smarter and empower business leaders to think differently.”
Source: Q&A with Baptist Health Chief Digital & Information Officer Aaron Miri: “You Have to Ask Yourself Hard Questions.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Two or three healthcare organizations a day are falling victim to a ransomware attack, according to Esmond Kane, chief information security officer (CISO), of Steward Health Care and former CISO for Harvard. The way to fight that is to use creativity, perseverance and innovation, he says. And keep in mind, the bad guys are also innovating at the same time you are. In this interview with healthsystemCIO Founder and Editor-in-Chief Anthony Guerra, Kane discusses the increasingly challenging role of the CISO and how he uses behavioral questions to find the right candidates for his team. Credentials and HR screening will not always reveal the best choice, but finding out how passionate someone is at their hobbies just might. And when it comes to the board, never tell them you can keep your institution 100% safe, because that’s not reality, Kane says.
Source: Q&A with Steward Health Care CISO Esmond Kane: “Ransomware Actors Are Also Innovating” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Given that the future of medicine is precision medicine, and precision medicine is only possible when the right technologies are in place, it's no surprise that CIOs and other IT leaders must be key drivers of this transformation in care. But what does the optimal technology mix look like? What are the key components, and what's the right way to bring them together? How can IT leaders best work with clinicians in this journey, and who are the other key stakeholders that must be engaged? In this important webinar, we'll hear from leaders who are focused on making sure their organization is well positioned for the brave new world of precision medicine.
Source: How IT Leaders Can Support Their Health Systems’ Precision Medicine Journey on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Published January 2023 – All CISOs know that during a cyber event — and even on a day-to-day basis — your team is the army at your side, the warriors you and the patients are depending upon. That’s why Greg Garneau, CISO at Marshfield Clinic Health System, doesn’t leave recruiting to chance. He works with […]
Source: Q&A with Greg Garneau, CISO, Marshfield Clinic Health System: Your Team is Your Greatest Asset on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The one component of change management that can’t be overlooked, especially in a largescale integration? Accountability, said Jason Joseph, Chief Digital and Information Officer at Corewell Health. “It’s a conversation that needs to happen.”
Source: Q&A with Corewell Health CDIO Jason Joseph, Part 1: “Be Very Clear about Your Goals.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Home-based care models can be incredibly complex, but if organizations don’t move in that direction, “We’re missing where the industry is moving,” said Jeff Sturman, CDO, Memorial Healthcare System. And, more importantly, “where consumers want us to be.”
Source: Q&A with Memorial Healthcare CDO Jeff Sturman, Part 2: “We Have to Take the Friction Out of Healthcare.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Hugo Lai says the key to CISO peace of mind is being thoughtful and conscientious, documenting steps taken, and then not worrying endlessly.
Source: Q&A with Temple Health CISO Hugo Lai: Conscientious CISOs Have Nothing to Fear on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
CISOs and CIOs who keep a close eye on the threat intelligence landscape have a leg up on peers who lack focus on this important source of information. Case in point: recently, virtualized environments have become a favorite attack vector following the release of nefarious tools on the dark web. But there are ways to protect those environments, and it all starts with being aware of the new danger. In this important webinar, we'll talk with leaders about how to incorporate threat intelligence into a comprehensive cyber-defense, and how to keep newly-targeted virtualized environments secure.
Source: Virtualization in the Crosshairs: Leveraging Threat Intelligence to Enhance Your Cybersecurity Posture on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In order to comply with both regulations and patient demand, health systems must provide patients with electronic access to their designated record set. But considering that patient information often resides not only in the EHR but other applications and archives, providing access to all that information in one patient portal, or even through your current Release of Information process, is tricky. That's because while patients may have a unique identifier in the main EHR, it doesn't carry over to those other data sources. Enter the need for an organization-wide unique identifier that can facilitate bringing it all together. In this timely webinar, we'll speak to leaders about how they are working to satisfy growing patient demand for access to their data and comply with the 21st Century Cures Act.
Source: Developing a Multifaceted Patient Matching Strategy to Fuel Interoperability on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“Protecting workstations in their traditional form is not a technique that scales any longer,” says Keith Duemling, director of cybersecurity technology protection at the Cleveland Clinic. In this interview with healthsystemCIO Founder and Editor-in-Chief Anthony Guerra, Duemling talks about how he and his team of cybersecurity engineers have no small task tackling “the sheer magnitude and scale of security” at the clinic, which involves literally thousands of vendors. Third-party risk is a key trend to watch, but so is the increase in patient-owned devices being used for diagnostic purposes, Duemling says. “It's really challenging because obviously you can't deploy traditional tools onto someone's privately owned device, but you are, to some degree, still responsible for the protection of their information, and certainly their protection when it comes to the care that they receive.” Ultimately, it requires building strong relationships in the enterprise and getting out in front of demand when it comes to IT.
Source: Q&A with Cleveland Clinic’s Director of Cyber Keith Duemling: Show the Business You’re an Ally on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although every health system has distinct qualities, the reality is that “the way we deliver care and the way we take care of our employees is very common,” said Jeff Sturman. In this podcast, he talked about the need for collaboration, the patient flow challenge, and the hardest part of any initiative.
Source: Q&A with Memorial Healthcare CIO Jeff Sturman, Part 1: “We’re doing great things on the digital front.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The ultimate goal for healthcare leaders to create a digitally-driven experience to “support the expectation of an evolving consumer base,” said Brian Norris. Doing so, he believes, is going to require “the triad leadership of the CIO, the CMIO and the CNIO working in concert together.”
Source: Q&A with CNIO Brian Norris, Part 2: “There’s a lot of low-hanging fruit.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
While funding and staffing for IT security teams may not be on the rise, the number of third-parties that health systems are using – and thus the number of potential attack vectors into those health systems – is, leaving CISOs in the unenviable position of having to figure out how to more with less, says Alfonso Powers, CISO at Asante. To accomplish that, he’s looking at automation and other technologies. In this interview with healthsystemCIO Founder and Editor-in-Chief Anthony Guerra, Powers goes into detail on how he manages third-party risk, his experiences navigating a ransomware event, and how he tries to ensure a healthy work/life balance for him and his team.
Source: Q&A with Asante CISO Alfonso Powers: CISOs Must Figure out How to do More With Less on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Economic headwinds have left health systems' margins thinner than ever, with the result that IT budgets and past investments are being put under the microscope. Now, CIOs and other IT leaders must show that currently allocated money is being well spent and planned outlays aren't the equivalent of throwing good money after bad. But unfortunately the news for leaders gets worse, as other parts of healthcare (vendors, payers, consultants) are poaching away much-needed IT talent with promises of more money, better hours and less overall stress. In this timely webinar, we'll hear from leaders who are focused on bringing their shops through the storm by being more efficient, focusing on ROI and retaining employees with all the tools at their disposal.
Source: Doing More With Less: How to Run an Efficient IT Shop in Tough Times on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this interview, Sonney Sapra talks about the pendulum swing that’s coming – and how leaders must adjust; the ‘IS norms’ his team is implementing to keep staff engaged; and what he believes is the most important criteria when making a career move.
Source: Q&A with Samaritan Health CIO Sonney Sapra, Part 2: “We Have to Be Able to Adjust.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
After more than a decade of collecting data, “it’s time to figure out how to best leverage that information to drive insight and drive change,” said Brian Norris in this interview. And CMIOs should be one of the leaders helping to navigate that path.
Source: Q&A with CNIO Brian Norris, Part 1: “We Have Lots of Data. What Do We Do with It?” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Erik Decker, VP and CISO at Intermountain Healthcare, says consistently getting the basics of cybersecurity right goes a very long way to keeping an organization secure.
Source: Q&A With Intermountain Healthcare’s Erik Decker: Business Continuity Depends on Developing the ‘Muscle Memory’ to Handle Cyber Events on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Renown Health VP/CISO Steven Ramirez says understanding the clinical side of the house (both his parents are providers) has helped him stay flexible while implementing security controls.
Source: Q&A with Renown Health CISO Steven Ramirez: “Rather Than Saying No, Find a Way to Compromise” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Most health systems are moving (or considering moving) much of their data to the cloud, hoping to realize the promise of enhanced analytics and reporting capabilities when all that information is freed from its on-prem silos. However, for many organizations that have made the move, the promise has yet to be realized. Factors causing this suboptimal situation include lack of a comprehensive roadmap, a need for IT skill-set retooling and a tendency to migrate too much data too quickly. In this webinar, we'll hear from leaders who have made the plans, and the changes, necessary to realize the goals of their cloud journey.
Source: Strategies for Maximizing Your Investment in a Cloud-based Data Warehouse on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“Digital encompasses so many things we’re doing,” said HSS CIO Jamie Nelson, who talked about her team’s holistic digital strategy during a recent podcast. She also discussed the “unintended consequences” of remote work models, the challenge for women leaders, and why there is no ‘normal.’
Source: Q&A with HSS CIO Jamie Nelson, Part 2: “Digital Encompasses So Much of What We’re Doing.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
True digital transformation can only be built upon a data ecosystem in which information moves across applications, ultimately coming together to form a more complete picture of the patient. And that data can only come together correctly when the identity element -- whether for individual patient records or patient-provider matching -- has been resolved. In this important webinar, we'll speak to leaders who believe that in order to have a welcoming digital front door, IT leaders must first move their organizations towards an interoperable data ecosystem.
Source: Building the Data-Driven Foundation for Your Digital Transformation on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Samantha Jacques, PhD, VP of clinical engineering at McLaren Health Care, says patient safety must drive all health system executives to work together on IT-security issues.
Source: Q&A with McLaren Health Care VP of Clinical Engineering Samantha Jacques: CISOs and Clinical Engineers Cannot Afford to be Strangers on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
CISOs must provide organizational leaders with all the information they need to make sound, risk-based decisions, says Dennis Leber, PhD, Interim CISO, UConn Health.
Source: Q&A with UConn Health Interim CISO Dennis Leber: In the Cyberwar, Speak Your CEO’s Language on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although offering flexibility and expanding the hiring region can certainly help with recruiting and retaining IT talent, leaders need to “make their daily lives and jobs more meaningful,” said CIO Chris Akeroyd in a recent interview.
Source: Q&A with Children’s Health CIO Chris Akeroyd, Part 2: “This Is a Great Time to be Doing What We’re Doing.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
By all accounts, there have been significant advances in the ERP software market over the last few years, leaving CIOs with the opportunity to introduce these new features to their health systems for evaluation. In addition to new features, today's ERP suites can live in the cloud, potentially freeing up staff and data-center space for other things. In this webinar, we'll cover the gamut of ERP decision points -- from discussing the potential advantages of a modern ERP, to whether you're ready for such a project, to how to execute if it's the right time. With all health systems looking to make every dollar count, this is one webinar you can't afford to miss.
Source: Developing a Go-Forward ERP Strategy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to IT security at hospitals, the third and even fourth-party risk involved has expanded the front line from a moated castle to everywhere, says Jason Elrod, CISO for MultiCare Health System.
Source: Q&A with MultiCare Health System CISO Jason Elrod: “Everyone in the Organization is on My Security Team” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Most healthcare security programs and regulations focus on protecting data, but such an approach can leave many necessary steps undone when it comes to medical devices. Unlike many threats, cyberattacks on medical devices have direct and immediate patient safety ramifications, which those leading security must consider. And when considered, those executives soon realize they must build stronger relationships, have more profound and more frequent conversations, and establish emergency processes with clinical leaders. In this important webinar, we'll hear from executives who have worked to ensure that patients stay safe if medical devices go down due to a cyberattack.
Source: Refocusing Your Medical Device Security Program Around Protecting Human Life on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In order to properly support the needs of clinicians and patients, many health systems are taking large parts of their computing to the cloud. But the new environment doesn't come without a heightened level of risk. To mitigate that risk, CIOs and CISOs are increasing their reliance on highly specific threat intelligence. In this important webinar, we'll hear from leaders about how they leverage such critical information to keep patient data safe and secure.
Source: Leveraging Threat Intelligence to Secure Your Cloud Environment on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Before the ultimate goals of becoming a data-driven organization and moving to 100 percent virtual can be achieved, leaders need to build a solid culture based on “systemness," said Sonney Sapra, CIO at Samaritan Health Services, in this interview.
Source: Q&A with Samaritan Health CIO Sonney Sapra, Part 1: “Cultural shifts take time, and we’ll keep moving.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Recently, some pioneering health systems have partnered with cloud providers to move much of their computing off prem. Among the reasons cited for such moves are improved data availability, computing flexibility, as-needed access to advanced capabilities like advanced analytics, NLP, etc. and as-a-service consumption models nearing parity with on-premises costs -- all of which resonate with CIOs who must support today's post-Covid remote-work model. And the industry has taken notice, with almost every IT executive, at the very least, doing due diligence on what such a migration could mean for their health system, and how it might be accomplished. In this webinar, we'll hear from leaders about every phase of the cloud engagement process -- from making the initial decision to planning the migration.
Source: Keys to Developing a Hybrid Cloud Strategy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Recently, some pioneering health systems have partnered with cloud providers to move much of their computing off prem. Among the reasons cited for such moves are improved data availability, computing flexibility, as-needed access to advanced capabilities like advanced analytics, NLP, etc. and as-a-service consumption models nearing parity with on-premises costs -- all of which resonate with CIOs who must support today's post-Covid remote-work model. And the industry has taken notice, with almost every IT executive, at the very least, doing due diligence on what such a migration could mean for their health system, and how it might be accomplished. In this webinar, we'll hear from leaders about every phase of the cloud engagement process -- from making the initial decision to planning the migration.
Source: Keys to Developing a Hybrid Cloud Strategy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“Innovation is not just about spinning up a company; it’s about making care better,” said Lisa Stump, Chief Information and Digital Transformation Officer at Yale New Haven Health. In this interview, she talks about dealing with turnover, finding opportunities to cut costs, and how her team survived Covid.
Source: Q&A with Yale New Haven Health’s Lisa Stump, Part 2: “We Need to Think Very Differently.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“Innovation is not just about spinning up a company; it’s about making care better,” said Lisa Stump, Chief Information and Digital Transformation Officer at Yale New Haven Health. In this interview, she talks about dealing with turnover, finding opportunities to cut costs, and how her team survived Covid.
Source: Q&A with Yale New Haven Health’s Lisa Stump, Part 2: “We Need to Think Very Differently.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“Those are eye-opening conversations when people start to understand their consumption and hear the message that IT isn’t free,” said CIO Chris Akeroyd. In this podcast, he talks about how his team is improving the digital experience and the importance of strategic alignment.
Source: Q&A with Children’s Health CIO Chris Akeroyd, Part 1: Digital Tools, Financial Transparency & “Fluid Conversations” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“Those are eye-opening conversations when people start to understand their consumption and hear the message that IT isn’t free,” said CIO Chris Akeroyd. In this podcast, he talks about how his team is improving the digital experience and the importance of strategic alignment.
Source: Q&A with Children’s Health CIO Chris Akeroyd, Part 1: Digital Tools, Financial Transparency & “Fluid Conversations” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
John Halamka, MD, president of the Mayo Clinic Platform, provides the latest updates on national HIT policy and prognosticates on future direction.
Source: HIT Policy Update on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With rising expenses and workforce shortages impacting financial performance, healthcare IT executives are facing difficult choices about their digital roadmaps — what remains a priority, what is postponed, and what is eliminated altogether. And as budgets become tighter, it is more important than ever to ensure a solid ROI for every digital initiative. In this webinar, we’ll hear from leaders about how they are assessing and re-prioritizing their digital roadmaps — including a renewed focus on efficiency and automation — to benefit patients, providers and staff, and their organization's bottom line.
Source: Remapping Digital Strategies: Establishing Priorities in a Changing Economic Environment on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With rising expenses and workforce shortages impacting financial performance, healthcare IT executives are facing difficult choices about their digital roadmaps — what remains a priority, what is postponed, and what is eliminated altogether. And as budgets become tighter, it is more important than ever to ensure a solid ROI for every digital initiative. In this webinar, we’ll hear from leaders about how they are assessing and re-prioritizing their digital roadmaps — including a renewed focus on efficiency and automation — to benefit patients, providers and staff, and their organization's bottom line.
Source: Remapping Digital Strategies: Establishing Priorities in a Changing Economic Environment on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For Yale-New Haven Health, one of the key components in being able to successfully launch a hospital-at-home initiative was maintaining “the simple connectivity and continuity of the medical record,” said Lisa Stump, SVP and Chief Information and Digital Transformation Officer, in a recent podcast interview.
Source: Q&A with Lisa Stump, Part 1: Yale New Haven Health’s Approach to Launching a Hospital-at-Home on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For Yale-New Haven Health, one of the key components in being able to successfully launch a hospital-at-home initiative was maintaining “the simple connectivity and continuity of the medical record,” said Lisa Stump, SVP and Chief Information and Digital Transformation Officer, in a recent podcast interview.
Source: Q&A with Yale New Haven Health’s Lisa Stump, Part 1: The “Right Approach” to Launching a Hospital-at-Home on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For Yale-New Haven Health, one of the key components in being able to successfully launch a hospital-at-home initiative was maintaining “the simple connectivity and continuity of the medical record,” said Lisa Stump, SVP and Chief Information and Digital Transformation Officer, in a recent podcast interview.
Source: Q&A with Lisa Stump, Part 1: Yale New Haven Health’s Approach to Launching a Hospital-at-Home on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health systems today face increasing odds of a breach, and that’s what drives Rishi Tripathi, CISO at Mount Sinai Health System in New York City. “There is an opportunity for us to step up and do a far better job than we do protecting our banks or factories, because this is literally life and death.”
Source: Q&A with Mount Sinai Health System CISO Rishi Tripathi: Healthcare Can Leapfrog Other Industries by Learning Their Lessons on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health systems today face increasing odds of a breach, and that’s what drives Rishi Tripathi, CISO at Mount Sinai Health System in New York City. “There is an opportunity for us to step up and do a far better job than we do protecting our banks or factories, because this is literally life and death.”
Source: Q&A with Mount Sinai Health System CISO Rishi Tripathi: Healthcare Can Leapfrog Other Industries by Learning Their Lessons on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health systems today face increasing odds of a breach, and that’s what drives Rishi Tripathi, CISO at Mount Sinai Health System in New York City. “There is an opportunity for us to step up and do a far better job than we do protecting our banks or factories, because this is literally life and death.”
Source: Q&A with Mount Sinai Health System CISO Rishi Tripathi: Healthcare Can Leapfrog Other Industries by Learning Their Lessons on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In a fee-for-service world, analytics are nice to have, but in a value-based one, they are the difference between operational success and failure. That's because solid analytics mean better and more timely care, while also helping avoid that which is unnecessary and repetitive. In this timely webinar, we'll speak to leaders who have specifically worked to develop the technologies and overall analytics programs required to support value-based care.
Source: Implementing Analytics & Technology to Support Value-Based Care on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In a fee-for-service world, analytics are nice to have, but in a value-based one, they are the difference between operational success and failure. That's because solid analytics mean better and more timely care, while also helping avoid that which is unnecessary and repetitive. In this timely webinar, we'll speak to leaders who have specifically worked to develop the technologies and overall analytics programs required to support value-based care.
Source: Implementing Analytics & Technology to Support Value-Based Care on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In a fee-for-service world, analytics are nice to have, but in a value-based one, they are the difference between operational success and failure. That's because solid analytics mean better and more timely care, while also helping avoid that which is unnecessary and repetitive. In this timely webinar, we'll speak to leaders who have specifically worked to develop the technologies and overall analytics programs required to support value-based care.
Source: Implementing Analytics & Technology to Support Value-Based Care on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
George T. "Buddy" Hickman has been “very, very involved in health IT,” as a CIO for the past 24 years, and in other capacities. Now as the chief strategy officer with First Health Advisory, a global risk management and digital transformation advisory firm, he imparts his vast industry knowledge to others as part of his daily job.
In this episode of healthsystemCIO’s Partner Perspective Interview Series, Anthony Guerra, founder and editor-in-chief, picks Hickman’s brain on how he sees new trends affecting CIOs, particularly the latest title of chief digital officer. Is it important to go after this title? Hickman says it depends. Sometimes, it’s just a matter of a new trendy name for the same CIO job. But if a CIO is a trailblazer, drastically driving change at his or her enterprise, it might be right to assume this new title. And by the way, don’t expect the role to come without conflict, as that comes with the territory for any C-suite IT position. Hickman offers some ways to work with it and win, along with a host of other career gems in this interview.
Source: Partner Perspective: Buddy Hickman Says CIOs Adding Digital to Their Titles Must Have Other Changes Come Along With It on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
George T. "Buddy" Hickman has been “very, very involved in health IT,” as a CIO for the past 24 years, and in other capacities. Now as the chief strategy officer with First Health Advisory, a global risk management and digital transformation advisory firm, he imparts his vast industry knowledge to others as part of his daily job. In this episode of healthsystemCIO’s Partner Perspective Interview Series, Anthony Guerra, founder and editor-in-chief, picks Hickman’s brain on how he sees new trends affecting CIOs, particularly the latest title of chief digital officer. Is it important to go after this title? Hickman says it depends. Sometimes, it’s just a matter of a new trendy name for the same CIO job. But if a CIO is a trailblazer, drastically driving change at his or her enterprise, it might be right to assume this new title. And by the way, don’t expect the role to come without conflict, as that comes with the territory for any C-suite IT position. Hickman offers some ways to work with it and win, along with a host of other career gems in this interview.
Source: Partner Perspective: Buddy Hickman Says CIOs Adding Digital to Their Titles Must Have Other Changes Come Along With It on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
George T. "Buddy" Hickman has been “very, very involved in health IT,” as a CIO for the past 24 years, and in other capacities. Now as the chief strategy officer with First Health Advisory, a global risk management and digital transformation advisory firm, he imparts his vast industry knowledge to others as part of his daily job.
In this episode of healthsystemCIO’s Partner Perspective Interview Series, Anthony Guerra, founder and editor-in-chief, picks Hickman’s brain on how he sees new trends affecting CIOs, particularly the latest title of chief digital officer. Is it important to go after this title? Hickman says it depends. Sometimes, it’s just a matter of a new trendy name for the same CIO job. But if a CIO is a trailblazer, drastically driving change at his or her enterprise, it might be right to assume this new title. And by the way, don’t expect the role to come without conflict, as that comes with the territory for any C-suite IT position. Hickman offers some ways to work with it and win, along with a host of other career gems in this interview.
Source: Partner Perspective: Buddy Hickman Says CIOs Adding Digital to Their Titles Must Have Other Changes Come Along With It on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
By enabling those who use systems to make decisions on the build, organizations can achieve better efficiencies while also improving long-term adoption, said Stacey Johnson, MD, Chief Applications Officer at Baptist Health. “That’s good change management.”
Source: Q&A with Baptist Health CAO Stacey Johnston, Part 2: “I’m Trying to Make It as Easy as Possible.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
By enabling those who use systems to make decisions on the build, organizations can achieve better efficiencies while also improving long-term adoption, said Stacey Johnson, MD, Chief Applications Officer at Baptist Health. “That’s good change management.”
Source: Q&A with Baptist Health CAO Stacey Johnston, Part 2: “I’m Trying to Make It as Easy as Possible.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The ultimate challenge for a CISO is to get all of an enterprise’s stakeholders to recognize that IT is not just in the security game to protect the data, it has the organization’s bottom line and care outcomes at heart, says Michael Carr, VP, CTO and CISO at Health First.
Source: Q&A with Health First VP, CISO & CTO Michael Carr: “We Must Make Sure the Business Understands the Risks it is Accepting” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The ultimate challenge for a CISO is to get all of an enterprise’s stakeholders to recognize that IT is not just in the security game to protect the data, it has the organization’s bottom line and care outcomes at heart, says Michael Carr, VP, CTO and CISO at Health First.
Source: Q&A with Health First VP, CISO & CTO Michael Carr: “We Must Make Sure the Business Understands the Risks it is Accepting” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Both consumer desires and regulatory mandates are requiring health systems to share more PHI with more entities than ever before. While such sharing can go a long way to improving outcomes and patient satisfaction, it also presents new challenges for IT security professionals. That's because traditional cybersecurity is not designed to protect PHI and clinical workflows at the edge of decentralized, virtual healthcare. In this important webinar, we'll discuss how clinicians have become the new perimeter, leaving security professionals in the position of figuring out how to secure them without inhibiting productivity.
Source: Ensuring Your Security Program Can Support the Industry’s Increasing PHI Sharing Demands on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Both consumer desires and regulatory mandates are requiring health systems to share more PHI with more entities than ever before. While such sharing can go a long way to improving outcomes and patient satisfaction, it also presents new challenges for IT security professionals. That's because traditional cybersecurity is not designed to protect PHI and clinical workflows at the edge of decentralized, virtual healthcare. In this important webinar, we'll discuss how clinicians have become the new perimeter, leaving security professionals in the position of figuring out how to secure them without inhibiting productivity.
Source: Ensuring Your Security Program Can Support the Industry’s Increasing PHI Sharing Demands on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Both consumer desires and regulatory mandates are requiring health systems to share more PHI with more entities than ever before. While such sharing can go a long way to improving outcomes and patient satisfaction, it also presents new challenges for IT security professionals. That's because traditional cybersecurity is not designed to protect PHI and clinical workflows at the edge of decentralized, virtual healthcare. In this important webinar, we'll discuss how clinicians have become the new perimeter, leaving security professionals in the position of figuring out how to secure them without inhibiting productivity.
Source: Ensuring Your Security Program Can Support the Industry’s Increasing PHI Sharing Demands on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As Hospital for Special Surgery continues to recover from the “ghost town” effects from Covid, CIO Jamie Nelson is setting her sights on the next big thing: “digitizing supply chain, finance, and HR functions,” she said in this podcast interview.
Source: Q&A with HSS CIO Jamie Nelson, Part 1: “We Can’t Let Digital Fall Behind.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For CIOs, one of the most important skillsets is being able to articulate the organization’s vision and find people “who can deliver results,” said Rich Rogers. In this podcast, he also talked about what it takes to standardize care processes and transform vendor relationships.
Source: Q&A with CIO Rich Rogers, Part 2: “Find what motivates individuals and get them involved.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The first and most important question for CISOs to ask is, “Am I risk aligned with the place where I work?” If not, they might be swimming upstream as they promote a culture of security that the organization doesn’t embrace, says Aaron Weismann, CISO with Main Line Health.
Source: Q&A with Main Line Health CISO Aaron Weismann: “CISO Success Depends on Organizational Risk Alignment” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The first and most important question for CISOs to ask is, “Am I risk aligned with the place where I work?” If not, they might be swimming upstream as they promote a culture of security that the organization doesn’t embrace, says Aaron Weismann, CISO with Main Line Health.
Source: Q&A with Main Line Health CISO Aaron Weismann: “CISO Success Depends on Organizational Risk Alignment” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The biggest advantage in choosing a provider lead an EHR implementation? A firsthand understanding of “where we get hung up and what alerts we can eliminate,” said Stacey Johnston, Clinical Applications Officer, in this podcast.
Source: Q&A with Stacey Johnston, Part 1: “We have to help each other cross the finish line.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The biggest advantage in choosing a provider lead an EHR implementation? A firsthand understanding of “where we get hung up and what alerts we can eliminate,” said Stacey Johnston, Clinical Applications Officer, in this podcast.
Source: Q&A with Stacey Johnston, Part 1: “We have to help each other cross the finish line.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
More than ever, healthcare IT executives are expected to take costs out of their organizations. One of the main ways they can do so is by rationalizing their application portfolios and sunsetting tools -- from EHR to ERP -- that no longer make the grade. But the process of doing so efficiently is far from simple. In this important webinar, we'll hear from leaders who have navigated the rationalization road.
Source: Successfully Leading Application Portfolio Rationalization Initiatives on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
More than ever, healthcare IT executives are expected to take costs out of their organizations. One of the main ways they can do so is by rationalizing their application portfolios and sunsetting tools -- from EHR to ERP -- that no longer make the grade. But the process of doing so efficiently is far from simple. In this important webinar, we'll hear from leaders who have navigated the rationalization road.
Source: Successfully Leading Application Portfolio Rationalization Initiatives on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“Regardless of what you're hired to do, your number one job is to make peoples’ lives better,” said Ray Gensinger, CIO at Hospital Sisters Health System. In this interview, he also talks about staff retention challenges, making the switch from CMIO to CIO, and the “fantasy” leaders need to give up.
Source: Q&A with Hospital Sisters Health System CIO Ray Gensinger, Part 2: “If you’re talking, you’re not learning.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For healthcare systems, forming partnerships with vendors and organizations is becoming increasingly important, says Rich Rogers, CIO at Prisma Health, in this interview. “We have so much to do in this industry. We can’t do it ourselves.”
Source: Q&A with CIO Rich Rogers, Part 1: “It Really Comes Down to Governance.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The promise of leveraging data to improve care will never be realized as long as its quality is suspect. So how can CIOs and other IT executives -- who have little to do with data entry -- bring about improved accuracy? And when bad data does go into the system, how and when can it be caught, corrected and normalized? In this important webinar, we'll speak to leaders who are focused on increasing the confidence clinicians have in their organization's data so they're willing to make decisions based off it.
Source: Strategies for Improving Data Quality in Your Health System on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Conflicts among clinical, IT, and administrative teams often come down to one key factor: a language barrier, says Jason Buchanan, MD, Clinical Informatics Officer at Baylor College of Medicine. In this podcast, he talks about how leaders can remedy this, and what it takes to truly “listen.”
Source: Q&A with Jason Buchanan, Part 2: “We Changed Our Model of Care Overnight.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Running an effective IT shop means doing a lot of things right. First off, you must have a sound governance system to ensure the right work is being taken on, then you must have an effective team (and system) to accomplish and track the work. Of course, that's just the start, because CIOs must constantly communicate with eager customers about the value being delivered while not overcommitting teams that are often on the brink of burnout. CIOs must also figure out ways to deliver innovative solutions while managing remote teams and keeping the organization secure. In this important webinar, we'll hear from leaders who are working hard to move their organizations forward in times of unprecedented change and demand.
Source: Keys to Running an Effective IT Shop on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The best security professionals have always focused on empowering rather than restricting. However, securing today's work-from-anywhere workforce is putting that noble goal to the test. That's because working from home (or anywhere other than locations owned by the organization) opens up a can of security worms and questions, such as are folks more susceptible to ransomware and BEC social engineering attacks because the comfort of their own homes naturally lowers their guard? Can, for example, running downstairs to change out the laundry mean your 10 year old will jump on your laptop and click away? Of course, the implications of that happening vary based on whether the end point in question is a work laptop or personal device, and how it's secured. In this important webinar, we'll talk to IT leaders about how they balance the need to empower with the need to secure in today's post-pandemic environment.
Source: Securing the Expanded Attack Surface Created by a Remote Workforce on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most important investments an organization can make during the course of an EHR implementation? Ensuring clinicians have ongoing, at-the-elbow support, said Ray Gensinger, CIO of Hospital Sisters Health System.
Source: Q&A with Hospital Sisters Health System CIO Ray Gensinger, Part 1: “Take It One Step at a Time.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Unlike unmanaged medical devices -- which are known to harbor risk for healthcare delivery organizations (HDOs) -- many HDOs seem willing to trust in their vendors and accept the risk of third-party managed devices or, worse, don't even realize the danger. Security challenges range from patient portals, to EMR access, to vendor access, among others. In this timely webinar, leaders will detail the problem and reveal the best practices for solving it.
Source: Best Practices for Securing Third-Party Managed Devices on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The most important question leaders need to ask when evaluating a new solution is whether it’s going to help providers and patients – and how, said Jason Buchanan. In this interview, he discussed his approach to optimization and what it takes to build a strong culture.
Source: Q&A with Jason Buchanan, Part 1: “We don’t know all that the EHR has to hold.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Before any initiative is launched, two questions should be asked, according to Laura Marquez: “what are we missing and what did we not consider?” In this interview, she talks about the importance of collaboration and how she has worked to create a culture of safety.
Source: Q&A with Laura Marquez, Part 2: “Culture Change Is Hard, But We All Play a Part.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Sometimes timing is everything, said Dustin Hufford, who talks about the challenges of stepping into the CIO role right before the pandemic. He also discusses the benefits of having been with a community hospital, and how Cooper is working to retain IT talent.
Source: Q&A with CIO Dustin Hufford, Part 2: How Engagement, Flexibility & Transparency Can Help Retain Talent on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“For a project to be successful, we need to make sure we understand what problems we’re trying to solve,” said Laura Marquez, AVP of IT Operations at UConn Health. In this interview, she talks about how her team is leveraging tools to improve the experience for both patients and caregivers.
Source: Q&A with Laura Marquez, Part 1: “Having the voice of the consumer is so important.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As post-pandemic work arrangements continue to evolve, IT executives are left to navigate how best to keep their teams in touch and on track. It's not an easy balance, as organizations seek to retain sought-after talent by providing flexibility, while also ensuring the necessary collaboration to not only move forward but innovate. In this important webinar, we'll hear from leaders about the arrangements they are experimenting with, lessons learned and plans for the future.
Source: Keys to Leading a Hybrid IT Workforce on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Longo, who feels healthcare CISOs must have a ‘business-enabling’ approach, says going slow and saying no is never an option.
Source: Q&A with Anthony Longo, CISO, Baptist Health South Florida on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The biggest lesson learned during the Covid-19 pandemic? Being able to move quickly, said Dustin Hufford, CIO at Cooper University Health Care, in this interview. “That’s what we’re trying to harness. How do we get to that level of focus and attention?”
Source: Q&A with CIO Dustin Hufford, Part 1: Adopting an Agile Mindset & Flipping IT Governance on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Nchege says driving ERP project are a perfect example of how CIOs can empower the business of healthcare.
Source: Q&A with Onyeka Nchege, SVP/CIO, Novant Health on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Though the cloud may be a key element to empowering today's work-from-anywhere workforce, there are many aspects of it that concern security professionals. Questions abound around the security implications of different cloud arrangements, such as public or private, multi or hybrid and, when those seem a bridge too far, what to keep on-premises. Once a cloud strategy has been set, critical considerations around networking and access arise, and finally, but perhaps most importantly, is the issue of enforcing end-user policies and permissions, and securing the endpoints or devices employees ultimately use. In this important webinar, we'll delve into all these issues and elicit best practices for securing your journey to the cloud.
Source: Bringing Security Along for Your Journey to the Cloud on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
While most health systems have an effective process for training newly hired clinicians on the applications they will be using, few have one for training existing employees on upgrades to those applications. Unfortunately, after a few such upgrades, the software on the screen can bear little resemblance to the one on which they were trained. The result? Dissatisfaction and frustration with the applications that are supposed to make their lives easier, leading, in some cases, to burnout. In this timely webinar, we'll hear from leaders who are working hard to keep doctors and nurses up to speed on the software that will either make or break their productivity.
Source: Strategies for Keeping Clinicians Trained Up on Key Apps on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this podcast, Kate Pierce talks about the key criteria she looks for in a vendor partner, North Country’s three-pronged cybersecurity strategy, and the pros and cons of being both CIO and CISO.
Source: Q&A with North Country Hospital CIO/CISO Kate Pierce: “It Takes a Village to Make Us Secure.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With power (and lots of data) comes responsibility. And it's the responsibility of health systems to make sure patient records aren't accessed when they're not supposed to be. In this important webinar, we'll hear how leaders are working to identify, investigate and resolve compliance breaches - and reduce the risk - when they do occur. We'll also hear how AI holds the potential to reduce the manual burden of patient privacy monitoring, and increase the time-saving distinction between proper and improper system access.
Source: Keys to Keeping Compliant, Reducing Risk & Protecting Patient Privacy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals; patients, family members, doctors and vendors continue to interact with your health system by phone. However, not all voice experiences are equal. No one wants to wait on hold; “listen closely because options have changed,” or get lost in a maze-like phone tree. In this timely webinar, we'll speak to leaders who are re-imagining phone-based interactive voice response, implementing ‘low-caller-effort’ approaches to self-service, and empowering staff with more time to own patient- and family-member issues.
Source: Improving the Call Experience That Patients Have With Your Health System on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Myers says health systems must start protecting their organizations today against the potential cyber threats of tomorrow.
Source: Q&A with Kristin Myers, EVP/CIO, Mount Sinai Health System & Dean of Digital & Technology on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Digital transformation is causing an explosion of hyper-connected IT, IoT and IoMT devices and, with it, a greatly expanded cyber-attack surface. In such an environment, how can organizations begin to plan for a zero trust architecture beyond the managed users and workstations? In this important session, leaders will tackle a number of issues, including: how NIST defines Zero Trust and its 7 steps to get there; some common pitfalls to avoid; and why Zero Trust doesn’t stop at managed users and workstations.
Source: Exploring a Zero Trust Architecture – Getting Started & Avoiding Pitfalls on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this podcast interview, Scott MacLean talks about “the fundamental infrastructure” that enables MedStar to deliver quality care, why he sought a position on CHIME’s Board of Trustees, and the enormous impact individuals can have by taking community walks.
Source: Q&A with CIO Scott Maclean, Part 2: “I consider it a real privilege to build relationships.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this podcast interview, Suresh Gunasekaran talks about how his experience as both CIO and COO helped prepare him for the CEO role; how Covid-19 created a “burning platform”; and why collaboration is such a critical component in improving health equity.
Source: Q&A with UCSF CEO Suresh Gunasekaran: “The Next Decade Is Going to Focus on Health Equity.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
CISOs know they can't plug all the holes in their security environment, especially when it comes to IoMT. However, just like when tackling any to-do list, they can prioritize, directing resources to the most critical vulnerabilities and devices. They can also structure their operations in such a way as to enable a rapid and coherent response when something does go wrong. In this important webinar, industry leaders will discuss how they handle vulnerability management and incident response.
Source: Examining IoMT Vulnerability Management & Incident Response on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Steve Crocker, CISO at Methodist Le Bonheur Healthcare, says after receiving a full briefing from IT security, business leaders should make the final decision on how much risk they want to accept.
Source: Q&A With Methodist Le Bonheur Healthcare CISO Steve Crocker: IT Security Should “Assist Owners With How They Can Manage Risks on Their Assets” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In her role as AVP of IS operations, one of Maureen Hetu’s core objectives is show how the work her team is doing “supports our patients, supports our clinicians, and contributes to the strategic success of the organization,” she said in a recent interview.
Source: Q&A with AVP of IS Maureen Hetu, Part 2: “You Have the Greatest Impact When You’re Leading Leaders.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
There’s a confluence of challenging factors facing health systems today when it comes to retaining cyber professionals. First, there’s not enough of them to fill open requirements. Then, there’s daily “stop everything” mandatory patches. Finally, work-from-anywhere has created much broader competition for talent. So, how do you hire and retain staff, keep them motivated, and secure your organization during times like these? We’ll talk to three current and former healthcare executives about challenges and practical solutions.
Source: Burnout, Retention, and the Great Resignation: Leading (and Keeping) Information Security Professionals on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this podcast, Scott MacLean talks about how MedStar is carrying out its post-Covid strategy, the “never-ending battle” to keep systems upgraded and refreshed, and why the digital front door is about so much more than a portal.
Source: Q&A with CIO Scott Maclean, Part 1: “It’s not just about technology; it’s about how we pivot.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For healthcare organizations, it’s always been about the patient; Covid-19 only amplified that, said Tracy Elmer. In this podcast, she talks about how TrueCare is “meeting patients where they are,” why an inquisitive approach is so important, and why she loves her job.
Source: Q&A with TrueCare CIO Tracy Elmer, Part 2: “Innovation is all about problem solving.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to cyber success is having team security on team patient safety, not the other way around, according to Martin Fisher, CISO at Northside Hospital in Georgia.
Source: Q&A with Northside Hospital CISO Martin Fisher: Our True North is Patient Safety on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
A huge part of what IT executives do is manage vendor relationships. If done right, those relationships yield the best of what the product or service provider has to offer, while doing it at a fair price to the organization. If done wrong, these relationships can sap the vitality of the health system, leaving it in a weakened position when it comes to serving its own customers. In this important webinar, we'll speak to leaders who have made turning key vendors into partners a focus of their leadership efforts, and in the process have often gotten the best out of these companies.
Source: Keys to Establishing & Maintaining Successful Vendor Relationships on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It’s not enough to ensure projects occur on time and on budget; IS leaders need to “provide the right talent for the initiatives that are most important to the organization, and make sure we stay in lockstep with clinical and operational leaders,” says Maureen Hetu.
Source: Q&A with Penn Medicine AVP Maureen Hetu, Part 1: “Remote or Not, Our Teams Delivered.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
No initiative – particularly one as complex as modernizing the infrastructure – is going to happen “because the CIO said so,” according to Bradd Busick. Rather, it’s about having a solid strategy, and the support of the leadership team and business partners, he said in this podcast.
Source: Q&A with MultiCare CIO Bradd Busick, Part 2: “This Journey Is Not for the Faint of Heart.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Covid-19, and the subsequent great resignation, has exacerbated the staffing shortages hospital IT departments have always experienced. Unfortunately, with an ever-increasing thirst for technologies to optimize clinical and business operations, the need for talent is higher than ever. In this timely webinar, we'll speak to healthcare leaders who have leveraged staffing firms. These leaders will identify the areas they found suited for outside help, how they went about procuring it, and the lessons learned along the way.
Source: Strategies for Leveraging Supplemental Staffing as a Solution to In-House Talent Gaps on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
James Case, VP/CISO with Baptist Health, says the CISO role is all about understanding and communicating IT risk to operational leaders, and including them in prioritization.
Source: Q&A with Baptist Health VP/CISO James Case: It’s About Risk, Risk, Risk on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As remote and hybrid models become the norm, the onus is on leaders to “find ways to collaborate and connect when we don’t pass each other in the hallway,” said Tracy Elmer, Chief Innovation Officer at TrueCare, who talked about the value of listening.
Source: Q&A with Chief Innovation Officer Tracy Elmer, Part 1: “It has to be as authentic as possible.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
John Halamka, MD, president of the Mayo Clinic Platform, provides the latest updates on national HIT policy and prognosticates on future direction.
Source: HIT Policy Update on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
By implementing a fluid strategy, rather than a 5-year plan, organizations are able to pivot quickly and reallocate resources based on changing needs, said Bradd Busick, CIO at MultiCare Health System. "That's the magic in this process."
Source: Q&A with MultiCare CIO Bradd Busick, Part 1: “It’s one thing to gather data; it’s another to do something with it.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
CISOs know that all the technology in the world won't make for secure organizations unless they have fostered a culture to match it. But what does an organization with such a culture look like? How is the org chart and governance structured? How well is its info sec team funded? How are employees educated on cyber-hygiene, then tested on what they've learned; and what are the consequences when they don't make the grade? In this important webinar, we'll look at all aspects of what constitutes a sound security culture and discuss how you can move your organization from here to there.
Source: Keys to Creating a Robust Enterprise-Wide Cybersecurity Culture on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For clinical and IT leaders, the most important goal is to “act as a strategic partner” when approached with an opportunity, and identify the right technology that can be a force multiplier, said David Kaelber, MD, CMIO at MetroHealth.
Source: Q&A with Dr. David Kaelber, Part 2: “Don’t Come to Us with a Solution.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Some CISOs have described the ransomware attack that took Kronos offline as a "gut punch" that's forcing them to reevaluate the risk posed by the third-party vendors they rely on. That reevaluation includes doing a better job of vetting new vendors before they come on board and figuring out a way to review the dozens, or even hundreds, of vendors they already work with. It's a mountain of a task, but one that must be done if health systems are to avoid getting knocked out in the future. In this timely webinar, we'll hear from leaders who are making the revisiting of third-party risk a top priority.
Source: Strategies for Mitigating Third Party Security Risk on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health systems that fail to build a successful digital health platform – one that engages patients between care episodes – risk becoming “very sophisticated price taker,” said Aaron Martin and Sara Vaezy of Providence Digital Innovation Group.
Source: “There’s Been a Lot of Action”: Aaron Martin & Sara Vaezy Discuss Digital Trends on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Oftentimes the root of clinician satisfaction isn’t the technology itself, but rather, how it was deployed, said Terri Couts, CIO at The Guthrie Clinic. Resolving it requires “getting out and talking to individuals and understanding” their concerns.
Source: Podcast Q&A with CIO Terri Couts, Part 2: “You need to be able to build relationships.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As a leader, the one thing you never want to say is, "I can't do that," said Jesse Fasolo, CISO at St. Joseph's Health. In a recent interview, he talked about the importance of a solid infrastructure, why frameworks are critical, and how he has been able to step "two steps ahead."
Source: Q&A with St. Joseph’s Health CISO Jesse Fasolo: “The Transition to Being Fully Cloud-hosted Is Still Years Away.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“The EHR is like the nervous system of the healthcare system,” said David Kaelber, MD, CMIO at MetroHealth System, during a recent interview. “With everything that our board or CEO wants us to do better, there’s a role for my team in doing that.”
Source: Q&A with Dr. David Kaelber, Part 1: “We’ve saved lives because we’re able to standardize care.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If you’re only using social determinant data to send referrals, you’re taking advantage of about one percent of the opportunity, said CIO Ray Lowe. In this interview, he talked about the work his team is doing to improve health at the individual level, and why he believes “we’re just scratching the surface” when it comes to SDoH.
Source: Podcast Q&A with CIO Ray Lowe, Part 2: “We need to focus on how we impact the individual.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Under the weight of the pandemic, health systems have been hit especially hard by the nationwide labor shortage. With less folks to do the work, it's become more important than ever to automate some of the more repetitive tasks that make for a welcoming digital front door. Those tasks include Covid-related ones, such as scheduling vaccines and testing, along with ever-present duties, such as IT ticketing. In this timely webinar, we'll hear from leaders who are leveraging technology to maintain the patient experience despite having fewer hands on deck.
Source: Enhancing the Digital Front Door Despite Today’s Labor Shortage by Automating Repetitive Tasks on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“Anything we deploy enhances or enables care in some way,” said Terri Couts, CIO at The Guthrie Clinic. In this podcast, she talks about taking on the CIO role during “interesting times,” the new bar for patient experience, and how Covid has helped improve agility.
Source: Q&A with CIO Terri Couts, Part 1: “If you’re not adapting, you’re not surviving.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Ryan Witt is a true believer. As managing director of healthcare for Proofpoint, he believes deeply in the connection between providing patient care and cybersecurity. Of course, recent event have borne him out, as cyberattacks have forced health systems to return to paper for weeks, and even necessitated the diversion of patients elsewhere. Witt says he’s shocked on occasion to see some health systems not utilizing all the best practices out there. In this Partner Perspective Interview, he also notes how most cyberattacks are happening, and later identifies some new, extremely promising technologies, all as part of his effort to spread the gospel of cyber-preparedness.
Source: Partner Perspective: Robust Security Environments Require a Dedication to Best Practices & Openness to New Technologies on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When new employees start, they are given training on the key applications they will be using. When new applications are rolled out, training is provided for the relevant employees on how to use them. But how is performance support handled the rest of the time? How are health systems currently keeping existing employees up to speed with workflow-changing application upgrades? In this important webinar, we'll hear from leaders who are working hard to ensure clinicians and other employees don't get surprised and slowed down by software upgrades they didn't see coming.
Source: Strategies for Providing Application Training & Support to Maintain User Satisfaction & Productivity on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to leverage social determinants of health data to provide better, more individualize care for patients, there’s still a long way to go, said Ray Lowe, CIO at AltaMed Health Services. “We’re just getting started.”
Source: Podcast Q&A with CIO Ray Lowe, Part 1: “There Is Ripe Opportunity in the SDOH Space.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health system IT executives must provide all employees -- no matter where they work or when -- with the connectivity, devices and applications needed for success. For clinical staff, that means enabling mobile workflows that allow them to securely access PHI (including images) from anywhere with any device when away from the hospital; and from bedside to workstation when in it. In this timely webinar, we'll hear from leaders who are digitally empowering their workforces to meet the new expectations around mobility, flexibility and productivity.
Source: Empowering Today’s Hybrid Workforce with the Optimal Digital Ecosystem on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“We don’t need heroes. We people doing normal things well all day, every day.” In this interview, William Walders talks about the value of “brilliant at the basics,” how his team is eliminating technical debt, and how they celebrate moving away from legacy systems.
Source: Q&A with CIO Will Walders, Part 2: “You Have to Get Your Technical Debt in Order.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Data that has been merged from disparate sources – whether internal, external or the result of M&A – will only be actionable if accurate and complete identity has been established of the people you serve. And in the absence of a national patient identifier, health systems have been left to their own devices to ensure those records are properly matched, avoiding the all too common mistakes in which the records of different patients are merged, or a new record is created instead of an existing one being found. But identity resolution errors abound, impacting patient safety and quality and cost of care. In this important webinar, we'll hear from leaders who have made progress towards their patient identity and matching goals so the fruits of their interoperability work can be realized.
Source: Establishing Accurate Patient Identity As the Cornerstone of Your Interoperability Strategy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Intermountain Healthcare AVP/CISO Erik Decker wants health systems to know that implementing a handful of approved best practices can go a long way to staying out of hot water.
Source: Q&A with Intermountain Healthcare AVP/CISO Erik Decker: Sharing Security Best Practices Makes Us All Safer on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For Lehigh Valley Health Network, the key to successful IT initiatives has been creating “deep partnerships across the organization,” said Mike Minear during a recent podcast. He also talked about what excites him as a CIO, and what he has learned from teaching.
Source: Podcast Q&A with LVHN CIO Mike Minear, Part 2: “If It Doesn’t Work for the Patient, It’s Not Going to Work.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Many factors — including healthcare IT standardization and market consolidation — have resulted in a glut of redundant or out-of-use applications for provider organizations. The COVID-19 pandemic magnified these issues by introducing economic uncertainty to the healthcare industry. In response, provider organizations are launching, re-engaging, or expanding application portfolio management and rationalization efforts to drive […]
Source: Keys to Successful Application Portfolio Rationalization Initiatives on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Being an effective C-suite executive depends on much more than mastering the technology under your purview. In fact, when reaching that level in the org chart, making your mark is about building the relationships and telling the stories that get others excited to implement your vision. In this important webinar, we'll speak to leaders who see the value in -- and have developed techniques for -- rallying other key organizational players to their cause.
Source: Relationship Building & Storytelling as the Keys to C-Suite Success on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The best way to motivate individuals to find potential cost savings? By ensuring their teams will get a piece of that savings, said Will Walders. In this podcast, he talks about the “blind spots” his team has identified since Covid hit, and how they hope to resolve them.
Source: Q&A with CIO Will Walders, Part 1: Blind Spots, Pizza Trackers & a “Relentless Consumer-Centric Approach.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The latest IoHT security technologies and service offerings are eliminating outdated routines, freeing staff to pursue more meaningful work, improving productivity, and creating business value. Despite such clear benefits, project inertia remains a challenge for most health systems. Matt MacVay from Children’s National, Carter Groome from First Health Advisory and Tom Finn from Medigate will share the importance of early stage progress reporting and integration sequencing. For example, the significance of Mean Time to Remediation (MTTR) and asset utilization reporting, and how these and other new performance metrics are being unified and presented in a risk context will be described. Finally, the most popular new managed service arrangements being requested by HDOs, both as stop gaps and long-term solutions, will be shared. Please join us for a conversation filled with practical real world tips offered by presenters with front-line experience.
Source: Wrapping Medical Device Utilization Data & Performance Metrics in a Risk Context to Improve Threat Detection & Response on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Having been a victim of identity theft, CISO Kathy Hughes is probably more sensitive than most to the possible effects of data breaches. As such, she and her team work extremely hard to make sure they don’t happen; but to be in a position to respond quickly and efficiently if they do.
Source: Q&A with Northwell Health CISO Kathy Hughes: “BCP Requires More Preparation Than Ever.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
By doing front-end research with customers, Banner Health is able to design with them instead of designing for them, said Jeff Johnson, VP of innovation and digital business. In this podcast, he talked about his team’s “partnership” approach and why governance is critical.
Source: Podcast Q&A with Jeff Johnson, Part 2: “We’re Constantly Tapped into What Customers Value.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
From his perspective with 25 years in the healthcare technology industry, Enrique Estrada, the new senior director of healthcare industry solutions at VMware, is impressed with how CIOs pivoted during the pandemic. As a former marine, he learned how it’s key to adapt and overcome; and that’s exactly what he saw CIOs do. In this episode of healthsystemCIO’s Partner Perspective Series, Anthony Guerra, editor-in-chief and founder, Estrada says patients should be at the center of everything, because ultimately, we are all patients. Estrada fell into healthcare early in his career, but because of how important it is, he would never leave it. He also sees more hope than many who say healthcare is technologically 10 to 20 years behind, instead, predicting healthcare is only a few years away from keeping pace with other industries.
Source: Partner Perspective: CIOs Must Drive Towards Work Anywhere, Data Everywhere Environments on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In the second part of this podcast interview, Edmondo Robinson spoke about Moffitt’s bold vision regarding AI, the ecosystem required to support a new care model, and why being a chief digital officer is “fun,” despite the lofty expectations.
Source: Podcast Q&A with Edmondo Robinson, Part 2: “AI Is Going to Be Baked into Everything.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The rapid rise of telehealth during the early stages of Covid made an enormous impact for organizations like LVHN with a large rural population, but it wasn’t just about the scale, said CIO Mike Minear in this interview. “It was the richness of how we did it.”
Source: Podcast Q&A with Mike Minear, CIO, LVHN, Part 1: “Patients Should Drive Telehealth.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Todd Bell, CISO and executive director of IT compliance at Valleywise Health in Phoenix, used to fight fires in the Colorado wildlands. Now he fights cybersecurity fires.
Source: Q&A with Valleywise Health CISO Todd Bell: “This industry is ripe for disruption” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For digital leaders, the true “wins” come from leveraging technology to increase efficiency, improve workflows, and provide “targeted education” that can help patients better prepare for visits – and reduce no-shows, said Jeff Johnson of Banner Health.
Source: Podcast Q&A with Jeff Johnson, Part 1: “The real power of digital is to make it easier for consumers.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Rady Children's Hospital CISO Sahan Fernando says, for people in his position, knowing technology is critical, but understanding and solving business problems is even more important.
Source: Q&A with Sahan Fernando, CISO, Rady Children’s Hospital: “This role is a strategic business leadership position” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Survival is certainly the top priority during a crisis – but it can’t be the sole focus, said Edmondo Robinson, MD, in this podcast. Leaders also need to focus on “what have we learned and how that learning should influence our strategy going forward.”
Source: Podcast Q&A with CDO Edmondo Robinson, Part 1: “Digital Powers Our Strategy.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
John Halamka, MD, president of the Mayo Clinic Platform, provides the latest updates on national HIT policy and prognosticates on future direction.
Source: HIT Policy Update with John Halamka, MD on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“When you’re a physician and you’re put into a leadership role, there’s not a great training pathway for that,” says Dirk Stanley. In this interview, he talks about why he started a blog, the CMIO’s role as translator, and the moment his career changed.
Source: Podcast Q&A with CMIO Dirk Stanley, Part 2: “It’s Important to Engage with All Stakeholders.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health system leaders find themselves stuck between a rock and a hard place. On one side are the demands of their organizations' growth strategies, including facility expansion, merger/acquisition, and digital innovation; on the other side, the expectation the org will be “perfect” where cybersecurity is concerned. Come hear from leaders who’ve worked through these problems talk about how they’ve tackled competing requirements and managed risk, while driving towards a higher level of trust, better care, and increased resiliency.
Source: Adaptive Risk Management: Balancing Organizational Growth & Innovation with Security on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the costliest mistakes leaders make? Neglecting the long-term vision while dealing with a crisis, said CIO Donna Roach. “You still have to carve out time to work on your strategy and where you need to be.”
Source: “You Have to Make It Understandable”: CIO Donna Roach on Improving the Care Experience on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Whether due to M&A activity, regulatory requirements, or simply evolving user preferences, health systems regularly need to move data from sunsetting applications to the go-forward choices. Unfortunately this process can be fraught with workflow and technical challenges. In this webinar, we'll hear from leaders who have migrated data successfully to learn the best practices they picked up along the way.
Source: Data Archival – Minimizing Risk, Maximizing ROI on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For providers, there’s nothing more frustrating than encountering “a missing step” while caring for a patient, says Dirk Stanley, MD, CMIO at UConn Health. In this interview, he talks about how creating Blueprints Before Build can prevent it from happening.
Source: Podcast Q&A with CMIO Dirk Stanley, Part 1: “Good Ideas Can Go Wrong.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Michael Erickson, CISO, Baptist Health System of Kentucky and Indiana, talks about how security professional ignore hardware risks at their peril.
Source: Q&A with Michael Erickson, CISO, Baptist Health System: “Attack tools are getting more sophisticated and smaller.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With COVID (hopefully) in retreat, healthcare delivery organizations (HDOs) can renew their focus on the Quadruple Aim of healthcare. Every HDO has thousands of medical devices used by thousands of nurses, and each costs thousands of dollars. By improving the utilization and management of these devices, HDOs can significantly lower the per capita cost of delivering care and enhance the quality of the work-life for their front-line care teams.
Source: Better Data for Better Medical Device Utilization & Management on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It's not enough to survive Covid; if organizations want to stay "healthy," leaders need to "make sure we're digitally transformed," according to CIO BJ Moore, who discusses his team's strategy in this interview.
Source: Podcast Q&A with CIO BJ Moore, Part 2: Storytelling, Data Streams & Doubling Down on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
healthsystemCIO Founder & Editor-in-Chief Anthony Guerra talks with Children’s Mercy Kansas City CISO TJ Mann about how he's keeping his organization safe, and what it takes to be an outstanding security leader.
Source: Q&A with Children’s Mercy Kansas City CISO TJ Mann: “CISOs would be blind without threat intelligence.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The HIPAA Journal recently estimated the 2020 cost of ransomware attacks to US Healthcare at $21 billion. This reflects the impact these attacks have on downtime to patient care, as well as the ransom payouts. It's critical for organizations to have a robust, current, and rehearsed ransomware incident response plan. In this webinar, we'll hear from leaders about what that kind of plan should include.
Source: Keys to Creating, Maintaining & Drilling a Ransomware Incident Response Plan on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“Having bits and pieces isn’t enough. You need to have a full digital framework and architecture,” said CIO Donna Roach. In this podcast, she talked about how her team is working toward that goal, and what it was like to step in during Covid.
Source: “Everything in IT is Digital”: CIO Donna Roach on Accelerating the Strategy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If cybersecurity challenges are mounting for health systems in today’s increasingly risky global environment, why would it be any different for their third-party vendors — especially the smaller ones? What’s clear is that even the largest of health systems can only be as safe as their partners. In this episode of healthsystemCIO’s Partner Perspective Series, Anthony Guerra, editor-in-chief and founder, talks with Brian Selfridge, a partner at Meditology Services, about the issue. Selfridge says it’s just a matter of time before health systems get breached if they don’t vet and continue to monitor third-party risk. To do so, they will likely have to make an investment in staff, technology or process — or a little of all three, he says. A single breach of a key vendor can impact hundreds of health systems in one swoop, Selfridge says. “We’re seeing a lot more attention on third-party risk, from the board level to the management level, and even in the workforce.”
Source: Partner Perspective: Health Systems Need New Approach to Managing Threat Posed by Third-Party Vendors on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this podcast, BJ Moore talks about why Providence decided to combine IT and real estate, the new staffing model that he believes will “create more elasticity,” and why moving to the cloud is like “cleaning out your garage.”
Source: Podcast Q&A with BJ Moore, Part 1: From “Bubble Gum and Bailing Wire” to Operationalizing on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
During COVID last year, some health systems that rushed to use the cloud are finding themselves with a suboptimal setup, according to Marc Mangus, principal specialist solution architect for global healthcare with Red Hat. In this episode of healthsystemCIO’s Partner Perspective Series, Anthony Guerra, founder and editor-in-chief, asks Mangus what health system CIOs can do after extending their organizations into the cloud without taking the time to do the proper analysis and planning. Mangus talks about why on-prem is sometimes the right choice; how to get right-sized on a cloud footprint, and how to remove the internal cultural barriers that can stand in the way of optimal solutions. Mangus advises ditching the view that IT should be operating in silos and replacing it with a focus on creating value streams across the enterprise.
Source: Partner Perspective: Health Systems Must Take More Strategic Approach to Cloud Migrations; Align Internal Resources Around Value Streams on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Digital transformation -- including telemedicine and remote patient motioning -- is causing an explosion of network-connected IoMT devices and, with it, a greatly enlarged cyber-attack surface. In this webinar, we'll hear from leaders about the strategies and security controls they are using to mitigate the risks posed by these un-agentable devices.
Source: Securing the Network-Connected Devices Fueling Your Digital Transformation on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The CDO role may differ from organization to the next in terms of structure, but the overall objective is the same: to bring together critical areas like IT, research informatics, and AI under one vertical and help drive transformation, says Mark Hulse.
Source: Podcast Q&A with Mark Hulse, Part 2: “If You’ve Seen One CDO, You’ve Seen One CDO.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One result of the rise in ransomware attacks has been a more difficult and costly cyber-insurance buying process. No longer are healthcare organizations simply shopping for the best price; today, they are jumping through hoops to buy insurance at almost any price by demonstrating a sufficient mix of cybersecurity tools, risk management processes, and other policies. In this webinar, we'll hear from leaders about what insurers expect of health systems before they'll issue a policy, and how to put those things in place.
Source: Creating the Security Environment Cyber-Insurers Are Demanding on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Clinicians are laboring under conditions that are leading to more and more burnout. From onerous check-the-box regulatory requirements; to less than invisible security measures; to user unfriendly applications; most health systems have a wide range of technology demanding attention from clinical staff. In this timely webinar, we'll hear from IT leaders who are working to ensure that technology serves as a help, not a hindrance, in the delivery of care.
Source: Optimizing Clinician-Facing Applications to Reduce Burnout on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Discovering evidence within the data doesn’t have much of an impact unless it can influence decision-making at the point of care, said Mark Hulse. In this podcast, he talks about how City of Hope is leveraging information to provide real-time guidance.
Source: Podcast Q&A with Mark Hulse: “There’s a Lot We Can Learn” from the Data on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Data is powerful, and with the proper tools and strategies, healthcare organizations can maximize the information stored in their EHR to guide decisions and enhance patient care. In this webinar, learn how data and solutions such as toolkits, registries, and surveillance can support quality initiatives.
Source: Harnessing Data to Advance Quality of Care on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Melissa Rappl, CISO at Omaha, Neb.-based Children’s Hospital & Medical Center, says relationships and storytelling are key to CISO success.
Source: Q&A with Children’s Hospital & Medical Center CISO Melissa Rappl: “What makes a person effective in this role is relationships.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Ransomware is the number one security threat to health systems. In this webinar, leaders will discuss practical best practices for assessing readiness posture, and building a plan to increase prevention, incident response and recovery capabilities.
Source: Exploring the Key Aspects of Ransomware Readiness on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The role of the chief digital officer isn’t to augment the EHR, but rather, to maximize its use and find ways to leverage emerging technologies to improve the patient experience, said Nick Patel, MD, in this podcast interview.
Source: Podcast: Nick Patel on the Digital Pitfalls to Avoid & the Traits of a Successful CDO on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In an increasingly interconnected mobile society, health systems are grappling with how to leverage resources to drive operational efficiencies for better patient outcomes. As a result of telemedicine strategies, M&A activity, and remote workforce strategies, controlled chaos has been the norm rather than the exception when it comes to managing employee access to clinical information systems and data. But while few argue about the value of identity security and data governance, many are tainted by historical perceptions of implementing identity security. In this webinar, we'll hear from leaders about what it takes to implement identity security and how today’s approaches accelerate the time to value for clinicians and IT leaders. We'll also learn how healthcare organizations are leveraging advanced technologies to reduce the friction for clinicians across access request and compliance processes while reducing the burden of enterprise role modeling initiatives.
Source: Keys to Rolling Out Identity Security and Data Governance Solutions on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“We’re realizing we can do a lot outside of these big buildings that cost millions of dollars,” said Nick Patel, CDO at Prisma Health. In this podcast, he talked about the “paradigm shift” happening in healthcare, the enormous potential he sees with remote monitoring, and why he loves disruptors.
Source: Podcast: Nick Patel on the Rise of CDOs & What to Look for with Startups on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Savvy IT executives know their success is dependent on clinician engagement, cooperation and support; which makes having an effective CMIO and CNIO absolutely critical. In this webinar, we'll hear about how those roles have evolved during the Covid pandemic, as well as how they can best work with the CIO to bring about organizational success.
Source: The CIO’s Best Friends: Leveraging CMIOs & CNIOs to Foster IT Success on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most common mistakes organizations make when implementing EHRs is to provide training only at go-live, said Dan Nigrin, MD, CIO at MaineHealth, in a recent interview. “These systems are changing; they’re not static.”
Source: Podcast: CIO Dan Nigrin on Note Bloat, “Constant” Training & His Move to Maine on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For regulatory, clinical and business reasons, interoperability is at the top of every CIO's to-do list. Unfortunately, seamless data flow between vendor applications is difficult to achieve. In this webinar, we'll hear from leaders about progress they've made moving down the interoperability road, along with some new paradigms that may offer easier paths forward.
Source: Interoperability Quest: Wins, Challenges & New Paradigms in the Fight for Seamless Data Flow on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the many advantages of being a data-driven culture? The ability to leverage analytics to identify needs and prioritize investments to figure out "what meets needs and what doesn't," said CIO Jackie Rice in this podcast.
Source: Podcast Q&A: CIO Jackie Rice on Remaining Independent and Why Data Is “Our Biggest Resource” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Si Luo, VP of Vocera Edge at Vocera, talks with healthsystemCIO's Anthony Guerra about the current state of care team collaboration, why he thinks there is a better way to handle such communications; and how organizations can get from here to there.
Source: Partner Perspective: Consolidating on an Enterprise Communication Platform Has Potential to Reduce Costs & Increase Clinician Satisfaction on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most important steps CIOs and other leaders can take to improve clinician satisfaction? Provide education and ongoing support, says Dan Nigrin, MD, CIO at MaineHealth, in this podcast interview.
Source: Podcast Q&A: CIO Dan Nigrin on Momentum, User Education & “Eye-Opening” Experiences on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Being an effective healthcare IT executive has never been more exciting, or challenging. In this quarterly series, luminaries reveal what they're working on today, what they envision tackling tomorrow, and the keys to leading high-functioning teams.
Source: Future State: Industry Leaders Discuss Today’s Priorities & Tomorrow’s Challenges on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most critical components in making digital health a permanent part of the organization’s strategy? Smoothing out the workflow for clinicians to the point where they don’t think of it as a ‘virtual visit,’ but simply a patient visit, says Pam Landis.
Source: Podcast Q&A with Pamela Landis, Part 2: “Digital Is Just Another Language Interface.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The decision MaineHealth made several years ago to become a system – and create a central decision-making body – made a significant difference during Covid, says CIO Dan Nigrin. "It allowed us to be more nimble and deploy solutions more efficiently."
Source: Podcast Q&A: CIO Dan Nigrin Talks Integration, Vaccines & the Rise of RPM on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
At Froedtert & Medical College of Wisconsin, the concept of digital by default means shifting the way care is delivered and business is conducted, says Bradley Crotty in this podcast. “It means don’t just do digital; be digital.”
Source: Podcast Q&A with Dr. Bradley Crotty, Part 2: Digital Transformation “Is a Shared Accountability.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to digital engagement, the objective is to make access to care easier, no matter which method consumers use, said Pamela Landis in this podcast interview. “The doorway they come in shouldn’t matter."
Source: Podcast Q&A with Pamela Landis, Part 1: “It Is Too Hard to Figure Out How to Access Care.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For rural health organizations, cost optimization "is always top of mind," says CIO Darrell Bodnar. In this podcast, he talks about how becoming a three-hospital system has dramatically improved contract negotiations, and the “passion” that helps him stay rooted in the community.
Source: Q&A with CIO Darrell Bondar, Part 2: “I’m not looking for a vendor; I’m looking for a partner.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The biggest opportunity when it comes to digital health is in improving the management of chronic conditions, says Bradley Crotty, MD. In this podcast, he talks about how his team is leveraging technology to better educate patients on their conditions.
Source: Podcast Q&A with Dr. Bradley Crotty, Part 1: “Technology is Leveraging the Playing Field.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this podcast, CIO Laishy Williams-Carlson talks about the biggest takeaways from 2020, why she's a big believer in guiding principles, and how her approach to being a female leader has evolved over the years.
Source: Q&A with Laishy Williams-Carlson, Part 2: “The way we think about diversity has evolved a lot.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Part of becoming a data-driven organization is ensuring that analytics partners with other departments – including business, clinical, and informatics – to address key challenges, says Patrick McGill, MD, who talks about his strategy as Chief Analytics Officer.
Source: Q&A with Dr. Patrick McGill, Part 2: Data Governance is “a lot of elbow grease and a lot of hard work.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this podcast interview, CIO Darrell Bodnar talks about the biggest threats facing rural health organizations, how migrating to a single platform helped his team manage the challenges of Covid, and how North Country Healthcare was formed.
Source: Q&A with CIO Darrell Bodnar, Part 1: “It’s going to be a new level of competition.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As healthcare workers rushed to fight Covid like firefighters running to a blaze, many telehealth applications were rolled out without the usual security reviews and due diligence. But as the pandemic abates, IT security professionals must revisit all that was introduced during those heady days to see just how much risk has crept into their organizations. In this timely webinar, we'll hear from leaders about how such a review can be approached and how any necessary changes can be carried out.
Source: Remediating Security Risks Introduced During the Covid Fight on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most complex aspects of implementing an EHR? Finding the balance between following the recipe that has proven successful, while also “making it your own,” says Laishy Williams-Carlson, CIO at Roper St. Francis, in this podcast.
Source: Q&A with Laishy Williams-Carlson, Part 1: “What fills my cup is being integrated with operations.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to social determinants of health, capturing data is important, but it’s merely one step, says Patrick McGill, MD. It's also about leveraging that data to understand why gaps exist, and partnering with others to help close them.
Source: Q&A with Patrick McGill, MD, Part 1: “We Should Not Be Competing on Social Determinants.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Innovation will never replace patient care as a priority. But, when approached the right way, it can “help surface more and better mechanisms for taking care of patients,” says Dr. Hank Capps, who talks about his strategy at Wellstar Health.
Source: Q&A with CISO Hank Capps, Part 2: “Innovation isn’t chaotic; innovation is methodical.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With security threats always evolving, governance issues and resource challenges, being a CISO requires focus and courage, according to Sanjeev Sah, CISO for Centura Health, a prominent healthcare provider in Colorado.
Source: Q&A with Centura Health VP/CISO Sanjeev Sah: “We have to be balanced in our approach.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Running the day-to-day technology services is just one part of being a CIO, said Reid Stephan during a recent interview. “It’s being a trusted thought leader and a trusted executive partner to help drive the overall effectiveness of business operations.”
Source: Q&A with CIO Reid Stephan, Part 2: “There has to be an inexhaustible supply of curiosity.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The best way to gain buy-in with an EHR migration? Communicate constantly and demonstrate, “through incremental results over time,” how it is helping to increase efficiency and lower costs while providing a better experience, says CIO Tanya Townsend.
Source: Q&A with LCMC Health CIO Tanya Townsend, Part 2: “Let’s focus on how we make a difference.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“There’s no longer going to be a distinction among acute, ambulatory and virtual; it’s going to be one care ecosystem,” said Hank Capps, MD, in a recent podcast. And that means the ability to be nimble and shift “is going to be really important.”
Source: Q&A with CIDO Hank Capps, Part 1: “We have to be more entrepreneurial in our thinking.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Defending against an attack is easier if you have some idea when and how it's coming. In this webinar, leaders will discuss the best sources for threat intelligence, the top threats currently facing health systems and the most promising defenses against those dangers.
Source: Enhancing Cyber-Resilience with Timely Threat Intelligence on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Many health systems are investing in cloud deployments that give them greater stability, a pay-for-what-you-use pricing model and enhanced security. But with the cloud now a primary target for cyber criminals, moving your email to one of the large public cloud providers doesn't mean you are totally off the security hook. In fact, it doesn’t even necessarily mean your email is secure. In this webinar, we'll speak to leaders about the security implications of sending your email off prem.
Source: Exploring the Security Considerations of Moving Your Email to the Cloud on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Dr. Shelly Disser, VP of Solution Delivery with MediQuant, talks with healthsystemCIO's Anthony Guerra about how organizations are working to rationalize their application portfolios, why battling Covid made those projects more difficult, and some best practices on how to manage the issue today.
Source: Partner Perspective: M&A and Covid-Induced Buying Leave Health Systems Struggling with Application Rationalization on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The use of collaborative tools has been a game-changer, but it requires “an ongoing maturation of how we then learn to live with and apply this technology in a way that's beneficial, and doesn’t become a distraction or a burden on our employees,” said CIO Reid Stephan.
Source: Q&A with Reid Stephan, Part 1: “There’s a Need for This Type of Experience beyond Covid.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Mark McArdle, Chief Products & Design Officer at Imprivata, and Anthony Guerra, Founder & Editor in Chief, healthsystemCIO, discuss the state of security in health systems, how those organizations are working to balance security and usability, and where identity governance fits into the equation.
Source: Partner Perspective: Leading with ROI Key to Getting Identity Governance Projects Approved on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For Karen Marhefka, serving in an advisory role to Liz Johnson provided an opportunity to hone her skills in navigating “the politics and nuances” of the healthcare IT world, while also watching her “blind side.”
Source: Q&A with Karen Marhefka, Part 2: “In a remote structure, everyone has more of a voice.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Covid's impact on health systems -- which saw clinicians pulled into different roles, workers accessing systems remotely, and telehealth reach unimagined heights -- brought home how important identity governance (IG) was to a sound security strategy, with organizations such as Gartner and NIST echoing its importance. As Covid abates and reprioritization reshuffles many to-do lists, organizations that think they can kick identity governance down the road do so at their peril. In this webinar, we'll hear from leaders about why identity remains a top security focus, and how they're making sure it's done right.
Source: Building Identity Governance into Your Post-Covid Security Strategy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to transitioning several “independent, proud organizations” to a single platform? “Building a concept of shared governance,” said CIO Tanya Townsend, who talked about LCMC Health’s journey during a recent podcast.
Source: Q&A with LCMC Health CIO Tanya Townsend, Part 1: “We can’t go back to the way things were.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The difference between a vendor and a partnership is actually quite simple, according to Tom Barnett. A vendor will try to sell a product – regardless of whether is the right fit, whereas a partner wants to find the right fit, even if it’s not their product.
Source: Q&A with CIDO Tom Barnett, Part 2: “Last year changed the game for everybody.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The current economic environment has put unprecedented pressures on every organization. Yet some organizations manage to turn this challenge into an opportunity when it comes to IT investments. In this session we’ll discuss how these organizations have elevated technology from the back office to the board room, by communicating the business value of investments and associated tradeoffs in a language that the CFO, COO and CEO understands.
Source: Keys to Achieving Technology Fiscal Fitness That Yields Better Business Outcomes on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Due to bad data, health systems often do a poor job of matching patients with the right providers for their care needs when scheduling outpatient visits. As a result, patients can be left frustrated while health systems are left without the associated revenue. In this webinar, we'll hear from digital leaders who are working to improve data quality and systems integration for more accurate patient-provider matching.
Source: Enhancing the Digital Front Door with Accurate Patient-Provider Matching on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As vaccine distribution continues apace, many healthcare IT shops are looking to get at least some of their employees back into the office at least some of the time. But questions abound around who to bring back in, how often, and what to do about those who now want to work remotely full time. Organizations are also working to ensure that the technical pieces are optimized so working from home is reliable and secure. In this timely webinar, we'll speak to leaders who are thinking about what the workforce of the future will look like and developing strategies that will provide flexibility without sacrificing team cohesiveness.
Source: Strategies for Managing a Post-Covid Hybrid Workforce on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Anthony Guerra, Founder & Editor-in-Chief of heathsystemCIO, talks with Ryan Witt, Managing Director of Healthcare at Proofpoint, about the most recent cyber attacks against healthcare organizations and how studying those attacks can help IT professionals avoid becoming the next victim.
Source: Partner Perspective: Rash of Recent Hacks Shows Healthcare Orgs What to Watch Out For on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to EHR migrations, having the best tools and the best change management strategy in the world isn’t going to be enough if you don’t have the right culture, says CIO Karen Marhefka in this interview.
Source: Q&A with Karen Marhefka, Part 1: “The Tools Are Great, But It’s an Enormous Amount of Change.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Decreasing costs is always a key goal in healthcare, but what’s just as important is identifying initiatives that can improve care quality, patient experience, and staff satisfaction, says Peter Pronovost, MD. “We have to measure all components of value.”
Source: Podcast Q&A: Dr. Peter Pronovost on Driving Value, and UH’s “Very Different Approach to Innovation” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the biggest challenges healthcare IT security professionals face is managing medical devices and other connected assets. This webinar will feature a panel of leaders discussing their approaches to managing risk for these devices that improve resilience and decrease vulnerability.
Source: Leveraging Risk Management as a Cornerstone of Your Connected Assets Security Strategy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Being an effective healthcare IT executive has never been more exciting, or challenging. In this quarterly series, luminaries reveal what they're working on today, what they envision tackling tomorrow, and the keys to leading high-functioning teams.
Source: Future State: Industry Leaders Discuss Today’s Priorities & Tomorrow’s Challenges on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
John Halamka, MD, president of the Mayo Clinic Platform, provides the latest updates on national HIT policy and prognosticates on future direction.
Source: HIT Policy Update on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
At its core, patient experience is about helping people "communicate efficiently and effectively," says Rick Evans, CXO at NewYork-Presbyterian. In this podcast, he talks about how his team has continued to work toward that goal despite PPE and other Covid-related challenges.
Source: Q&A with CXO Rick Evans, Part 1: “We Came Together as a Team and Rapidly Adapted.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As CIO, one of Jim Daly’s key priorities is to ensure the organization is getting the maximum value from its IT investments – which includes not just applications and infrastructure, but people, he said during a recent interview.
Source: Q&A with CIO Jim Daly, Part 2: “I Can’t Think of a Time When We’ve Had This Much Disruption.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The pandemic has elevated compliance-related risks including snooping incidents by in-house health system staff, perhaps fueled by curiosity about COVID-19 diagnoses and vaccinations. At resource-strained organizations where compliance, security, and IT professionals rely on manual, random audits for protection, such intrusions are going unchecked — with major consequences. In this timely webinar, we'll hear from leaders about why advanced tools are critical in preventing, detecting, and remediating these increasing serious risks to organizations.
Source: Grappling with Security and Compliance-Related Challenges in the Age of COVID on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to improving patient care is in changing the narrative, according to Peter Pronovost, Chief Clincal Transformation Officer at University Hosptials. “We need to stop believing that defects are inevitable, and start believing they’re preventable.”
Source: Q&A with Peter Pronovost, Part 1: “We Need to Evolve from Being Reactive to Being Proactive.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most challenging aspects of leadership? Knowing when to push, and when to “back off and let people acclimate to the change we’re trying to push forward,” says Jim Daly, CIO at Washington Regional Medical System, in this podcast interview.
Source: Q&A with CIO Jim Daly, Part 1: “We Can Only Go as Fast as Folks Can Execute.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
healthsystemCIO Founder & Editor-in-Chief Anthony Guerra talks with Dr. Kel Pults, Chief Clinical Officer with MediQuant, about the new information sharing requirements for health systems, the high level of M&A activity among those health systems, and how this dynamic has created big challenges for IT professionals.
Source: Partner Perspective: New Information Sharing Regulations are Heavy Lift for M&A-Fueled Health Systems on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Operational response to COVID-19 completely disrupted inpatient care – leading health system leaders and CIOs to re-envision what their digital infrastructure needs to look like in the future. Too many legacy networks lacking mobility just can’t keep up with the pace of growing connected devices that now commonly reside in the hospital environment. Secure connectivity will take on new meaning and require a new roadmap moving forward, where there is no "one size fits all" for enablement. In this session, we'll take a look at how 5G, private networks, edge compute capabilities, and network-as-a-service models will drive real-time connectivity, operational efficiency and data analytics.
Source: Powering the Connected Hospital of the Future with 5G, Edge Compute, and Intelligent Networking on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Digital initiatives are more about workflow than anything else, says Tom Barrett. In this podcast, he talks about the progression of the CIO role, what it takes to drive change, and how he has made himself available to his team during the pandemic.
Source: Q&A with CIDO Tom Barnett, Part 1: “Process Is Always Upstream from Technology.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Healthcare leaders know they must continue to digitize the patient encounter but there is often uncertainty around where to focus limited resources. In this webinar, leaders discuss strategies for providing patients with the high-level experience they have come to expect from using sites like Amazon and Facebook on what is likely a much smaller IT budget.
Source: In Pursuit of the Amazon Experience: Digital Transformation Strategies on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Providing a better consumer experience can't happen until leaders are able to break down barriers such as connectivity, says CMIO Patrick Woodard in this podcast. "We have to think about it from the lowest common denominator."
Source: Q&A with CMIO Patrick Woodard, Part 2: “We Should Be Comparing Ourselves to the Best.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
You can’t secure what you can’t see. In the past, having visibility into your medical devices simply meant knowing what they are. Today, true visibility means knowing granular details about every connected device in the network, understanding the risks they bring, mapping exactly what they are doing in the network and monitoring how they are being utilized. This device and behavioral context is foundational to driving the business – addressing compliance frameworks, mitigating risks from device vulnerabilities, supporting procurement decisions and delivering business insights. In this webinar, healthcare leaders will discuss how they are embracing the new medical and connected device visibility to help their organizations improve security and save money, and share how to move forward with a medical device visibility and security project.
Source: Unlocking Medical Device Value With Visibility, Security and Automation on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
There is technical, legal and cybersecurity risk in running multiple legacy systems in read-only mode. At a time when healthcare is under cyberattack, IT budgets are tight, and the Cures Act calls for making records accessible to patients; system decommissioning and data archiving are smart moves that not only mitigate risk but also offer monetary, security and user workflow benefits to the healthcare enterprise. In this webinar, we'll hear from leaders who have navigated the data archiving road.
Source: Dismantling Risk and Realizing ROI with Data Archiving on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this podcast interview, CHIME CEO Russ Branzell talks about the industry’s readiness to return to in-person events, how the organization is working to solve “the most difficult problems in healthcare,” even during Covid-19, and why recognizing heroes is so critical.
Source: Q&A with CHIME CEO Russ Branzell, Part 2: “We’re Ready to Get Back Together.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to digital engagement, it's not getting people to interact that's the problem, but rather, keeping the conversation going, says Aaron Martin. In this podcast, he talks about Providence's strategy, and what healthcare can learn from Amazon.
Source: Q&A with Aaron Martin, Part 2: “We Can Extend Our Reach Beyond Our Clinical Footprint.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Urgent needs – like a pandemic, for example – need to be met, but not at the cost of sacrificing strategic objectives, says CMIO Patrick Woodard, who talks about how his team is staying focused on delivery high-quality care.
Source: Q&A with CMIO Patrick Woodard, Part 1: “It’s Our Job to Support Our Teams as Best We Can.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Whether in the cloud or on-premise, most health systems and hospitals have realized that integrating their clinical applications like telemedicine and EMR solutions is essential. But, like any integration or digital transformation, this one is only as valuable as it is stable. In this webinar, we'll speak to leaders who have made progress joining these platforms and maintained visibility into their performance.
Source: Safeguarding Physician & Patient Satisfaction While Integrating EMR Solutions with Other Clinical Applications on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
There may be different ways of getting there, but for healthcare CIOs, the destination is always the same: to “deliver care that’s value-based, cost-effective, and easy to use,” says Ray Lowe of AltaMed Health Services.
Source: Q&A with CIO Ray Lowe, Part 2: “It’s a lot of Communication, Training and Support.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
There is no innovation without experimentation, and there is no experimentation without investment. The cloud, however, gives innovative leaders a cost-efficient playground where they can spin up and down test environments to see if promising ideas should be put into practice. In this webinar, we'll hear from leaders who are leveraging the cloud to explore what's possible.
Source: Leveraging the Cloud as a Cost-Efficient Innovation Playground on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Forget silver linings. For CHIME, the “gold lining” of the Covid-19 pandemic is the fact that the organization was able to expand and “re-ground” while others were forced to retract, says CEO Russ Branzell.
Source: Q&A with CHIME CEO Russ Branzell, Part 1: “The One Thing We Had to Do Was Stay Connected.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The primary reason why chief digital officer roles are becoming increasingly common in healthcare? The desire to transform “analog relationships with consumers” to digital, and make the experience more seamless, said Aaron Martin.
Source: Q&A with CDO Aaron Martin, Part 1: “We’re Trying to Simply Using Digital Technology.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For many healthcare IT leaders, a massive challenge this year will be getting back on track with established strategic plans, while balancing initiatives introduced in response to the pandemic. In order to stay competitive and keep building on the internal gains of 2020, it’s more urgent than ever that CIOs shift from a project mindset, emphasizing cost and time frames, to a product mindset of continuous delivery to help them lead core business strategy and optimize the customer/patient experience.
Source: Driving Continuous Delivery with Value Stream Management on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The quality of a healthcare IT shop is largely defined by whether its clinician users feel the tools they have been provided are a help or a hindrance. But what exactly does a clinician-friendly IT environment look like? Conversely, what are some common elements of a shop where burnout is likely prevalent? In this webinar, we'll hear from leaders who are working hard to ensure doctors and nurses are being provided the best IT experience possible.
Source: Analyzing IT’s Opportunities to Reduce Clinician Burnout on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
healthsystemCIO Founder & Editor in Chief Anthony Guerra talks with Imprivata CTO Wes Wright about why identity governance is being touted as an important weapon in the security fight, how to go about implementing it, and what the future of cyber-defense may look like.
Source: Partner Perspective: Implementing Identity Governance Takes a Program, Not a Project, Approach on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For organizations focused largely focused on primary care, an essential aspect in getting through Covid-19 was the ability to reimagine vendor relationships. “Without partner support, it would’ve been hard to move through this,” said Ray Lowe.
Source: Q&A with CIO Ray Lowe, Part 1: “We’re moving very quickly to the digital edge.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Whether the patient is in the hospital or at home, healthcare IT executives are working hard to integrate multiple sources of data so caregivers get a complete, up-to-date, and usable picture of the patient. It's no easy task, as both the sources of data (from smart watches and scales to faxes) and the formats in which users want to consume the data (from mobile dashboards to workflow-integrated alerting to custom reports) are expanding all the time. In this webinar, we'll hear from leaders who have made progress with their organization's data integration journey.
Source: Integrating Disparate Data Sources for an Actionable and Holistic Patient Picture on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the core functions of the CIO's role is being able to translate clinical needs and make them resonate to the point where teams are willing to put in extra efforts, said Aaron Miri. “You have to be in the pilot’s seat.”
Source: Q&A with CIO Aaron Miri, Part 2: “You Have to Engage, Motivate and Drive Your Team Forward.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health system employees often deal with dozens of suppliers to get their jobs done. Supply chain staff -- because of their engagement with business associates -- regularly download files, click links or use third-party applications. Unfortunately, email fraud often starts with the attacker posing as a trusted individual with a legitimate business request, leaving these end users particularly vulnerable and healthcare organizations exposed to theft and emerging cyber risks. In this webinar, we'll hear from an esteemed group of healthcare leaders who are leveraging a combination of technology, threat intelligence and education to keep their employees from being tricked, and their systems from being breached.
Source: Devising Defenses to One of Your Top Security Threats: Business Associate Impostor Emails on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the biggest challenges in driving digital transformation is that in many cases, the experience isn't fluid, says Tony Ambrozie in this podcast. "We're trying to mesh different systems and different products together in a way that we wouldn't do elsewhere."
Source: Q&A with Tony Ambrozie, Part 2: “We Need to Put Consumers and Patients at the Center.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this webinar, thought leaders from two health systems will give their perspectives on how they're looking at the topic of medical device inventory, cybersecurity, and operational management. They will share their experiences and insights, and provide some glimpses into how they see the industry moving forward.
Source: Real-World Management of Medical Devices on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
healthsystemCIO Founder & Editor in Chief Anthony Guerra talks with Gus Malezis, President & CEO at Imprivata, about how health systems are navigating their Covid vaccine rollouts, why identity is a key to any digital transformation strategy and how he's working to ensure Imprivata can meets its customers' future needs.
Source: Partner Perspective: Health System Priorities & High-Profile Hacks Illustrate Need for Robust Digital Identity on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this podcast, Aaron Miri talks about how the “fast, unpredictable pace” of Covid-19 helped equip his team to be able to weather the recent Texas storm, and the critical role CIOs have in making sure those who doing the hard work feel “seen.”
Source: Q&A with CIO Aaron Miri, Part 1: How UT Austin Used “Battlefield Triage” to Weather the Storm on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
healthsystemCIO Founder & Editor in Chief Anthony Guerra talks with the Chartis Group's Craig Schlusberg and Greg Benton about the state of ERP implementations in healthcare.
Source: Partner Perspective: Implementing ERP System Requires Heavy CIO Lift, but New Cloud Model Presents Significant Advantages on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Being an effective healthcare IT executive has never been more exciting, or challenging. In this quarterly series, luminaries reveal what they're working on today, what they envision tackling tomorrow, and the keys to leading high-functioning teams.
Source: Future State: Industry Leaders Discuss Today’s Priorities & Tomorrow’s Challenges on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most important components in building a solid digital transformation strategy is to ditch the idea of ‘perfect,’ and instead adopt an agile model that can incorporate change, says Tony Ambrozie, Chief Digital and Information Officer at Baptist Health.
Source: Q&A with Tony Ambrozie, Part 1: “Digital and Data Technologies Are Part of My DNA.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With physicians, employees and patients trying to access your IT infrastructure from home, it’s extremely important to ensure an uninterrupted experience for all users. Between the increased number of users accessing medical records, internal employee portals and the shift to cloud-hosted applications, the potential points of disruption between your user and the data center increases. […]
Source: Ensuring an Optimal User Experience for Patients, Remote Clinicians & Other Employees on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For CISOs, the ability to make a strong business case is becoming critical – especially when it means transitioning to a new strategy. “You need good data points and good rationale,” said Ron Mehring.
Source: Q&A with CISO Ron Mehring, Part 2: “You Can’t Do It Without Good Data.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Software customization may be the bane of every IT executive’s existence, but often it’s the key to keeping clinicians happy. The trick is in being able to not only affect the desired changes on the development side, but move them through an efficient testing process that minimizes the risk of errors and outages. In this webinar, we’ll hear from leaders who are focused on ensuring that attempts to improve applications never leave users with software that doesn’t work.
Source: Optimizing Your Software Testing Process to Increase Throughput and User Satisfaction on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
healthsystemCIO Founder & Editor in Chief Anthony Guerra talks with Sven Krause, CIO at Hillrom, about the top trends impacting health systems, how Hillrom is expanding to help hospitals address those trends, and why everyone needs to be focused on security.
Source: Partner Perspective: Standardization, Experimentation & Cybersecurity Must be Top-of-Mind for Healthcare CIOs on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
John Halamka, MD, president of the Mayo Clinic Platform, provides the latest updates on national HIT policy and prognosticates on future direction.
Source: HIT Policy Update on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It's only natural for individuals to focus on the short term during a pandemic; the CIO's role is to "step back and think bigger," says Chris Belmont, who talks about his core objectives at Memorial Hospital at Gulfport, and where the key opportunities exist for opportunity.
Source: Q&A with CIO Chris Belmont, Part 2: “Sometimes You Have to Be the Facilitator.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The natural progression of day-to-day operations within health systems has caused some misalignments and gaps between people, processes and technologies. In one silo, we have data-centric workers like IT and information security; in another we have asset-focused workers like clinical engineers and biomed; and lastly we have operational focused personas like the C-suite. In this webinar, we’ll hear from leaders about what methods, technologies or strategies they use to unite the silos and break down walls within their organizations.
Source: Uniting the Silos that Disrupt Operational Effectiveness Within Your Health System on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With countless employees transitioning to remote work, help desks have been swamped with exponential increases in call volume. As such, it's no surprise health systems are re-focusing on this most important aspect of running a successful IT shop. In this timely webinar, we'll hear from leaders who are optimizing their help desks to ensure workers can find the answers they need, when they need them.
Source: On-Demand Webinar: Optimizing Your Help Desk to Support a Remote Workforce on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As an IT security professional, the last thing you want is for people to have unanswered questions – not just because it’s frustrating, but because it can lead to workarounds, says CISO Ron Mehring in this podcast interview.
Source: Q&A with CISO Ron Mehring, Part 1: “You Have to Start Thinking Differently.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although HSS has taken a financial hit during the pandemic, it’s also done some of its most effective work, says CIO Jamie Nelson. In this podcast, she talks about how they’re surging ahead with digital health and looking to promote inclusion.
Source: Q&A with CIO Jamie Nelson, Part 2: “It Almost Feels Like Another Industrial Revolution.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most common mistakes an IT department can make? Focusing too much on running systems and not enough on supplying the best solution for the business, says CIO Chris Belmont in this podcast interview.
Source: Q&A with CIO Chris Belmont, Part 1: “It’s All About Making Decisions Based on the Data.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Welcome to healthsystemCIO's Partner Perspective Interview Series. I'm Anthony Guerra, Founder & Editor in Chief of healthsystemCIO. Today we're talking with Ryan Witt, Managing Director of Healthcare at Proofpoint, about the main security threats facing hospitals, how cybercriminals are targeting the supply chain using business email compromise attacks, and what health systems can do to protect themselves. Ryan, thanks for joining me today.
Source: Partner Perspective: Cybercriminals Combining Covid-related Calls-to-Action & Deep Social Media Research to Craft Convincing Email Scams on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
"As a CISO, you need to think about what’s in it for the business," says Dan Bowden of Sentara. In this podcast, he talks about how the role has evolved, what he learned during his time in banking and in the military, and why mentoring is so critical.
Source: Q&A with CISO Dan Bowden, Part 2: “You Learn to Pick Your Battles.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
While improving patient communications has long been the goal of health systems, managing the massive Covid-19 vaccine rollout makes this absolutely critical. In this timely webinar, we'll hear from leaders who are reimagining patient communication so their rollout goes according to plan, no matter how many times that plan changes.
Source: Managing Patient Communications During the Covid-19 Vaccine Rollout on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The foundation for achieving outcomes includes three components: people, process, and technology, says HIMSS CEO Hal Wolf. “You cannot put technology out and expect it to work.”
Source: Q&A with HIMSS CEO Hal Wolf, Part 2: “You Can’t Put Technology Out and Expect It to Work.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For healthcare IT leaders, it’s not enough just to keep transactional systems working or introduce new digital capabilities if you’re not able to leverage data to make better decisions and achieve insights, says Andy Crowder.
Source: Q&A with CIO Andy Crowder, Part 2: “We Need to Focus on Deep Insights in a Much Broader Way.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Tasks like getting patches deployed and securely onboarding new teams members have become even more challenging since Covid-19 hit. But with the right processes and the right culture, they can be accomplished, says CISO Dan Bowden.
Source: Q&A with CISO Dan Bowden, Part 1: “We’re Going to Come Out Better on the Other Side.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For healthcare IT leaders, the real question now is, “as we pull away from emergency declarations, what will the new normal look like?” In this interview, HIMSS CEO Hal Wolf talks about Covid’s impact on the industry, and how leaders can forge a new path.
Source: Q&A with HIMSS CEO Hal Wolf, Part 1: “We Threw a Lot Against the Wall. Now We Have to Step Back.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Quality patient care is always the top priority. But at the same time, leaders must be focused on new customer acquisition, says CIO Andy Crowder. “If you don't make it easy for people to find the things they want, you're not going to have market growth.”
Source: Q&A with CIO Andy Crowder, Part 1: “We Don’t Want to Be Looking in the Rearview Mirror.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to building a successful IT team, engagement and satisfaction aren’t the same thing, says CIO Tom Kurtz. Engagement means “making sure everyone is rowing in the same direction.”
Source: Q&A with CIO Tom Kurtz, Part 3: “Our Strategic Objectives Are Very Clear and Easy to Understand.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Becoming a digital organization is about much more than just adding technology to the mix; it’s about “looking at a completely different way of providing care,” said Beth Lindsay-Wood, CIO at Moffitt Cancer Center.
Source: Q&A with CIO Beth Lindsay-Wood, Part 2: “Everything Is on the Table Now.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
2020 was the year that changed everything. In this webinar, we'll hear from industry luminaries about their priorities and what they see as keys to success for healthcare IT executives in the coming year.
Source: Future State: Envisioning 2021 & Beyond on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Optimization isn't a one-time thing; it's an "ever-present project for us to continue to make the system more efficient, make it more user-friendly and take advantage of all of the features and functionality it has to offer," says CIO Tom Kurtz.
Source: Q&A with Memorial Healthcare CIO Tom Kurtz, Part 2: Collaboration “Is Incredibly Important.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
According to a recent Gartner report, digital transformation must be accompanied by a sophisticated identity governance and administration program. Of course, as with anything else, the devil is in the details. In this timely webinar, we'll discuss the finer points of how best to implement this critical security approach.
Source: Assuring Digital Transformation with Identity Governance & Administration on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As a cancer organization, one of Moffitt’s key objectives is to provide the best treatment as quickly as possible, says Beth Lindsay-Wood, who talks about how her team is leveraging high-end analytics to accelerate the process and ensure care is personalized.
Source: Q&A with Beth Lindsay-Wood, Part 1: “Cancer Care Has to Continue.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Today's healthcare organizations are leveraging data from real-time locating systems to create value far beyond being able to locate inventory. Learn how organizations are using location-based intelligence to give remote visibility to patient flow, enable innovative workflows such as self-rooming and structure and keep continuity among system upgrades and transitions to virtual care.
Source: Achieving Business Continuity & Operational Excellence with Location-Based Intelligence on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Zero-trust describes a comprehensive approach to security, based on the premise that nothing should be automatically trusted. Leveraging least-privilege access and segmentation implementations, zero-trust aims to ensure users and devices are who they say they are and have access to only the resources they legitimately should be using. In this timely webinar, we'll hear from leaders what an effective zero-trust strategy is made up of, what types of organizations are suited for it, and how best to move forward.
Source: Evaluating a Zero-Trust Approach to Healthcare Security on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One thing CIOs can’t underestimate? The value of the infrastructure team, and the “very nuanced, very complicated” work they do, says John Henderson, who reflects on the key lessons he has learned during his career.
Source: Q&A with CIO John Henderson, Part 2: “Don’t Feel Like You Have to Sugarcoat Things.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Like every organization, you've got security challenges, such as phishing and other network vulnerabilities. But the remedy to those challenges can't be worse than the problem itself. Enter multifactor authentication solutions: a combination of technology and process that -- when implemented right -- can improve security and user satisfaction. In this timely webinar, we'll hear from leaders who have embraced and implemented MFA solutions to learn what went right, what they'd do differently, and how things stand today.
Source: Analyzing Multifactor Authentication as a Solution to Your Security Challenges on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the key components in Memorial Healthcare’s multipronged Covid-19 response was setting up alternative care sites, an initiative that required “significant coordination from many areas,” according to CIO Tom Kurtz.
Source: Q&A with Memorial Healthcare CIO Tom Kurtz, Part 1: “We Were Ahead of the Game.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Nobody would argue that health systems did what they had to do during the initial Covid surge. Whether that involved ramping up remote workforces or quickly adding much needed vendors around technologies like telehealth -- speed was the name of the game. However, when Covid cools down, Imprivata CTO Wes Wright says it's critical to revisit what was done on the run to ensure security has been shored up. In this Partner Perspective interview, Wright talk with healthsystemCIO Editor-in-Chief Anthony Guerra about these issues, his career (including the value of his time in the military), and upcoming trends.
Source: Partner Perspective: Health Systems Must Untangle the Security “Spaghetti” Created Battling Covid on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Dr. John Halamka, president of the Mayo Clinic Platform, will provide the latest updates on Covid 19-related policy and the implications of the presidential election.
Source: HIT Policy Update: Covid Surge Special Edition on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
MEDITECH backups are complex and intricate, requiring attention at all stages, yet are vital to mitigate ransomware, system failures, natural disasters, and other unplanned events. The manual backup efforts required in a MEDITECH environment put a substantial strain on an organization’s limited resources. However new approaches, such as backup-as-a-service, may reduce manual efforts and increase data protection by syncing on-premises backups with secure cloud backups. In this webinar, well hear from leaders who are integrating the cloud into their MEDITECH backup strategies.
Source: Reimagining Backup Strategies for MEDITECH Environments on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Even before Covid-19, physician burnout was on the rise. And while it wasn't the only factor, spending too much time in front of the computer documenting care -- instead of giving it at the bedside -- was one of them. In this timely webinar, we'll hear from leaders who are focused on making sure the EMR is as physician-friendly as possible.
Source: Optimizing IT to Reduce Physician Burnout on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Digital health isn’t just an IT strategy; it’s a way for healthcare organizations to deliver the experience consumers want, says John Henderson, CIO at CHOC Children’s, who explains how his team hopes to achieve that.
Source: Q&A with CIO John Henderson, Part 1: “Everything We’re Doing is to Deliver a Digital Experience.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Effective leadership isn’t about knowing all the bits and bytes; it’s knowing how the whole system works together, said CIO Sheree Mcfarland. “That’s what you offer the business. You’re a business executive first, and a technologist second.”
Source: Q&A with CIO Sheree Mcfarland, Part 2: “We’re Just Scratching the Surface.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
A few years into a massive cloud-based voice and collaboration platform deployment at Franciscan Health, very little of the system had been deployed at all. With both sides at their wits' end, a fresh approach was desperately needed. That approach came after new leadership was put in place creating a renewed spirit of partnership. In this webinar, we'll hear from those involved in the turnaround process and learn the keys to rescuing a failing project.
Source: Anatomy of a Rescued Project: How Franciscan Health and a Key Partner Turned Failure into Success on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most important takeaways from Covid-19 is the consumers are willing to embrace change and absorb technology when it meets an actual need, and is both simple and intuitive, says CIO Robert Eardley.
Source: Q&A with CIO Robert Eardley, Part 3: “The Engine of Success Is Having a Quality Team.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Continued advances in computer technology and data analytics efforts are opening new frontiers in machine learning and artificial intelligence. How is healthcare leveraging these new technologies to improve patient outcomes and drive operational and administrative efficiencies? From AI in clinical decision support, to faster MRI scan times and better scheduling and supply chains, the technology is poised to transform how we deliver healthcare. This webinar will examine how healthcare organizations have leveraged AI to date and what is next.
Source: AI in Healthcare: An Exploration of Practical Perspectives & Use Cases on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to being a successful healthcare IT leader is to take advantage of the opportunities that come your way, while also creating opportunities for others, said CIO Sheree Mcfarland in this interview.
Source: Q&A with CIO Sheree Mcfarland, Part 1: “You Need to Take Advantage of Leadership Opportunities.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Though the 21st Century Cures Act is seeking to improve the situation by fostering interoperability and prohibiting information blocking, health systems are still struggling to produce high-quality data intelligence for clinicians at the point of care. That's because data silos, poor data quality, and delayed insights hinder organizations from improving decision-making across their enterprise. In this webinar, we'll speak with healthcare IT leaders about how they're leveraging the cloud to unlock the value of their most precious asset in innovative ways, while maintaining data governance, security and regulatory compliance.
Source: Turning Disparate Streams of Data Into Actionable Intelligence at the Point of Care on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
There are times when a leaders needs to put on a brave face and “soldier on.” This isn’t one of those times, says CIO Aaron Miri, who talks about the importance of showing vulnerability during a crisis.
Source: Q&A with CIO Aaron Miri, Part 3: “Your Team Is Counting on You to Be Vulnerable.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although on-premises deployments are still viable, by creating a number of new possibilities -- from completely remote to hybrid, and from public to private -- cloud is allowing IT leaders to rethink their EHR hosting strategies. In this timely webinar, executives will discuss these options and break down how organizations can decide which option is right for them.
Source: EHR Hosting Strategies: Exploring the Pros and Cons of New Options on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Once an end goal has been established - which, in University Hospitals' case, is improving patient access - sometimes the best strategy is to work backwards, said CIO Robert Eardley in this podcast interview.
Source: Podcast Interview with CIO Robert Eardley, Part 2: “We Found Technology to Fill the Gap.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With revenues decimated by Covid-19, healthcare IT executives are under pressure to reduce expenses, and what better way to do so than cleaning out your application closet. In this webinar, panelists will discuss how to identify the applications whose time has passed, the best ways for getting the data from here to there, and how to keep users happy during the transition.
Source: Archiving Legacy Applications as a Key Tool in Maximizing ROI and Meeting the Post-COVID Cash Crunch on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The biggest mistake healthcare organizations can make with telemedicine? Viewing it merely as a tool for communication, said CIO Aaron Miri in a podcast interview. “It’s a tool that can be shaped and molded like a piece of clay.”
Source: Q&A with CIO Aaron Miri, Part 2: “You Have to Make Sure Your Team Is on Their Game.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Healthcare provider organizations are increasingly shifting their focus to meet consumer expectations in a digital world, where instant gratification and endless options are the status quo. The role of the CIO, meanwhile, has been focused on driving excellence in the IT function of operations and KTLO, or keep-the-lights-on, activities. In this webinar, we’ll discuss how the CIO approaches this new focus and responsibility without sacrificing the quality of IT services provided to the organization.
Source: Digital Healthcare – Keeping the Lights On & Consumers Happy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For the longest time, organizations focused their IT security on defending the perimeter. That worked when things were simpler, when a hospital's four walls enclosed most of its network activity. But today, with a growing remote workforce and telehealth visits obliterating the concept of a perimeter, security must be re-imagined. Enter the concept of digital identity -- no longer just the new perimeter, but now the new control plane. In this webinar, we'll speak with leaders who have experience turning the concept of identity into reality, making their organizations more secure as a result.
Source: Identity Governance as the Key to Future-Proofing Your Security Posture on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Sometimes the most powerful force in propelling an organization forward is need, said CIO Robert Eardley in a podcast interview. For University Hospitals, Covid-19 highlighted the need for a centralized data source.
Source: Podcast Interview with CIO Robert Eardley, Part 1: “It All Goes Back to the Concept of Need.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With the COVID-19 crisis, healthcare IT leaders have played a pivotal role in advancing digital healthcare transformation to deliver care in very different ways. For CIOs, the challenge is addressing the tension between the actual digital maturity level of their healthcare institution and its ability to deliver on digital transformation with actionable enterprise data informatics. This session will discuss key enablers in building a sustainable digital transformation infrastructure that redefines patient engagement, optimizes workflows and facilitates integrated care delivery.
Source: Digital Transformation: Is Your Data Actionable Enough to Lead the Journey? on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Due to the nature of our healthcare system, care is almost always fragmented -- with encounters taking place as doctor's offices, pharmacies, labs and hospitals that have no affiliation with each other. Unfortunately this kind of care ecosystem often leads to disjointed and uninformed care. In our rapidly advancing digital healthcare world, providers need systems that can pull patient data from disparate sources and provide them a comprehensive view of their patients with meaningful, actionable data. In this important webinar, we'll hear from leaders who are focused on leveraging improvements in data interoperability to bring all relevant information to caregivers in the right place at the right time.
Source: Delivering Informed Care Based on a Longitudinal View of Patient Data on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The organizations that have been able to press on during the pandemic are those in which clinicians are empowered, and IT teams are “leveraging technology to do amazing things,” said CIO Aaron Miri.
Source: Q&A with UT Health Austin CIO Aaron Miri, Part 1: “Take Calculated Bets. Fail Fast.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
During the height of COVID-19, healthcare security professionals were heads down, helping their organizations implement needed tools as quickly as possible, with as much security as time allowed. Now, with (hopefully) the worst behind us, security professionals are both remediating those hastily-implemented applications and taking stock of the most pressing threat vectors on the horizon. In this important webinar, we'll identify those vectors and discuss the best defenses to keep bad actors at bay.
Source: Evaluating the Post-COVID Cyber-Threat Horizon on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the core values that has helped NewYork-Presbyterian continue to deliver quality care during Covid? A willingness to be thoughtful about investing resources, and focus on ones “that will move the dial on patient care,” said CIO Daniel Barchi.
Source: Podcast with NYP CIO Daniel Barchi, Part 2: “We Never Want to Lead with Technology.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With the pandemic impacting hospital revenues, it's more important than ever that not a single dollar is wasted supporting redundant or obsolete applications. In this timely webinar, we'll review the best practices of application portfolio management (APM) -- a method by which cost and risk is reduced and data is consolidated. We will discuss tried and true techniques for managing down the portfolio.
Source: Enterprise System Decommissioning and the Complexities of Managing Down the Portfolio on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most important tools CIOs have at their disposal? The ability to point to metrics – or real-life patient stories – to communicate the 'why' and demonstrate their team’s value, said Jason Wood.
Source: Podcast Interview with CIO Jason Wood, Part 2: “We Need to Focus on Why We’re Doing This.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Deadlines have a way of sneaking up on everyone, and the healthcare industry is finding itself only weeks away from the Nov. 2 start date for when federal rules governing information blocking go into effect. With trying to manage patient care during the COVID-19 pandemic, any oversight might be understandable – but absent any last-minute reprieve, provider organizations will be responsible for compliance, says Chelsea Wyatt, a principal in the informatics and technology practice of The Chartis Group, an advisory firm specializing in healthcare. Attaining compliance will be difficult and potentially costly for many organizations, but improving patients’ ability to access their health information could become a competitive advantage for those organizations that see this initiative as a strategic opportunity, she believes. Research is indicating that patients highly value access to their data in order to manage their care, and will favor organizations that give them easy access to their records. In this episode of healthsystemCIO’s Partner Perspective Series, Wyatt talks with Editor-In-Chief Anthony Guerra about these compliance challenges.
Source: Partner Perspective Interview: The Rush is On to Achieve Compliance with Information Blocking Requirements on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For a number of reasons, most CISOs agree that biomedical devices represent one of the most vulnerable points in their security landscape. Some of those reasons include the fact that manufacturers may not always embed the best security controls, patching of older devices may void warranties, and even getting a solid inventory of what's on the network (and where it is in the hospital) can be daunting. In this webinar, we'll hear from leaders who have grappled with the medical device security monster to hear their best practices and lessons learned.
Source: Mastering Medical Device Security on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the positives of having an integrated EHR platform? Rather than pushing back an implementation because of the pandemic, NewYork-Presbyterian was able to move theirs up, said CIO Daniel Barchi in a recent interview.
Source: Podcast with NYP CIO Daniel Barchi, Part 1: “It’s a Testament to the Ability to Plan and Execute.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
True leadership isn’t about giving orders, but empowering those you lead to make decisions, be accountable, drive initiatives, and provide feedback, says Mike Hart, VP of IT with Children’s Arkansas.
Source: Podcast Interview with Mike Hart, Part 2: “Leadership Is Something You Evolve Over Time.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As care continues to extend from hospital to home and beyond – to include more locations, virtual touchpoints, vendors and cloud-based solutions – interoperability becomes essential to make information securely accessible to patients and providers. CIOs must be innovative in moving from a fragmented to a federated approach, supported by standardized data discovery and distribution technologies so that new applications are able to find – and retrieve – the data they need in predictable formats. This webinar will focus on how CIOs can best develop an interoperable, virtual care ecosystem platform strategy.
Source: The CIO’s Interoperability Agenda: Creating an Ecosystem of Frictionless Care on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health systems are notorious for the number of applications they own. And with the rush to implement systems at the height of the COVID fight, that problem only got worse. Today, with (hopefully) the worst of COVID over for many organizations, CIOs are again taking inventory of what they own and taking stock of whether they need it. In this timely webinar, we'll hear from leaders who are not only looking to clean up and clean out their application closet, but prepared to move the data out of the old and into the new in a cost-effective and user-friendly manner.
Source: Application Rationalization for a Post-COVID Environment on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the key lessons Jason Wood’s team learned during the pandemic? During a time when everything is moving so quickly, it’s important to know when to slow down, especially when it comes to educating patients.
Source: Podcast Interview with CIO Jason Wood, Part 1: “Covid Turned Our Business Upside Down.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most critical mistakes Epic users make? Failing to leverage all of the functionality in MyChart, said CIO JD Whitlock in a podcast interview. “You’re screwing up digital health if you’re going out and buying a bunch of bolt-ons.”
Source: Podcast Interview with CIO JD Whitlock, Part 2: “We Have to Be Smart.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When Covid-19 hit Franciscan Health, IT leadership knew it had to reinvent the way virtual care was delivered. In this deep-dive webinar, VP of Technology & CTO Chuck Christian and VP of Digital Innovation Sri Bharadwaj reveal how the organization developed an innovative response that was able to meet the needs of clinicians and patients, all while keeping security top of mind.
Source: Franciscan Health’s Covid-19 Virtual Care Journey on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Meeting the COVID crisis required healthcare organizations to extend their networks with never before seen scope and at previously unimaginable speed. But many IT professionals know this was done at the expense of security considerations. This session outlines practical approaches to security and networking for the post-pandemic healthcare industry – from SASE to hybrid clouds.
Source: Healthcare CIOs’ and CISOs’ Guide to Security-Driven Networking on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The reduced revenue, reduced throughput environment brought on by Covid is forcing healthcare organizations to more closely examine how resources are allocated, and to make some tough decisions, says Mike Hart.
Source: Podcast Interview with Mike Hart, Part 1: “Long-term Strategies Will Be Different Going Forward.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Whether to improve patient satisfaction, increase security or meet a regulatory deadline, health systems are embracing electronic prescribing of controlled substances. While the programs, once implemented and optimized, deliver serious value, there is a learning curve. In this critical webinar, we'll hear from EPCS veterans who can give you all the lessons learned and pitfalls to avoid when starting down this most important of roads.
Source: Exploring the Fundamental Building Blocks of a Successful EPCS Program on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of biggest challenges facing CIOs is the ability to effectively prioritize tasks based on the most pressing needs, and set realistic expectations, says JD Whitlock. In this interview, he talks about his team’s vision for an enterprise imaging architecture.
Source: Podcast Interview with CIO JD Whitlock, Part 1: “You Can’t Do Everything.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Promoting diversity across healthcare and moving toward a more level playing field is going to take more than simply throwing money at the problem. “We need to do a deep dive to figure this out,” says CIO Cletis Earle.
Source: Podcast Interview with Cletis Earle, Part 2: “Until We Get Uncomfortable, We Won’t Make Strides.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With hospital budgets decimated from COVID-related surgery cancellations, CIOs are looking for every possible way to cut costs. One obvious step is to stop paying for applications that are no longer part of an organization's go-forward strategy.
Source: Finding Cost Savings with Legacy Data Management on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
This webinar will feature a discussion between Vital's Larry Sitka and Paragon Consulting Partners' Eric Rice regarding observations over the past six months as provider organizations have navigated an environment directed by the COVID pandemic. Hear how challenges have both exaggerated issues at provider organizations as well as driven positive change with modernized solutions that have enabled patient care. Learn how healthcare organizations have leveraged this time and their data to optimize workflows, enhance their technology and direct clinical services with a proactive approach. Learn how those environments have changed and what they revealed about how healthcare was already broken and had no ability to react to real time information.
Source: Imaging Providers Through a Pandemic: Where We Were, Where We Are, Where We’re Going on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As IT organizations take on a more strategic role, forming mutually beneficial partnerships with vendors will become increasingly critical, says Ryan Smith, CIO at Intermountain Healthcare.
Source: Q&A with CIO Ryan Smith, Part 2: “We Need to Start Thinking About Vendors in a New Light.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Even before COVID-19, the Internet of Medical Things (IoMT) was exploding and, with it, the risk of security breaches. With workforces and patients having gone remote, the risk has only increased. In this webinar, we'll hear from leaders who are doing everything possible to ensure that better care delivered by leveraging IoMT doesn’t equate to better access for bad actors.
Source: Adjusting Your Security Posture to an IoMT World on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In what can be considered the old days, health system executives could interview prospective new vendors face to face, where they could observe body language, eye contact, and many other cues to determine if the vendor in front of them was the right fit. In today's COVID-19 world, of course, everything has changed. Now, hospitals must establish relationships with new (and continue those with old) vendors online only. In this important webinar, we'll discuss how health systems and vendors are learning to work together in a remote environment. We'll also specifically look at such interaction as it pertains to data archiving and application sunsetting projects.
Source: Vendor Vetting & Management in a COVID World on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If we really want to address the lack of diversity in healthcare IT, it has to be a community effort led by CIOs of different races and genders, said Cletis Earle in a recent interview. “We all have to be at the table.”
Source: Podcast Interview with Cletis Earle, Part 1: “We Need Everybody to Help Address This.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Sometimes the best way to prepare for the CIO role is to step outside of it, says Ryan Smith. In this interview, he talks about his first days at Intermountain, and the "huge opportunity we have to leverage data, business intelligence tools, analytics to make transformative changes."
Source: Q&A with CIO Ryan Smith, Part 1: “We Have to Flex Our Muscles and Move Quickly.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although Covid-19 has placed a significant strain on healthcare organizations, it has also presented an opportunity to transform care delivery by leveraging tools like AI, said CIO Michael Saad in a podcast interview.
Source: Q&A with CIO Michael Saad, Part 2: “Technology Is Transforming Healthcare As We Know It.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Though a few were far down the telehealth road, many organizations only stood their programs up in response to the COVID-19 pandemic which exposed systemic issues in healthcare. Now, the opportunity arises to stand back and take stock of what can be improved or optimized. Going forward, organizations that have closed the capacity and capabilities gap will create opportunities for radical change and innovation in the areas of extended care delivery, clinical and operational workflows and interoperability and cybersecurity. In this timely webinar, we'll hear from leaders who have developed successful virtual care ecosystems to understand what’s working and what’s possible to deliver care differently in a post-pandemic world.
Source: Telehealth: Redefining Delivery of Care & Igniting Radical Change on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As decisions are made to improve patient care or ensure provider safety, the availability of data – specifically, quality data that has been extracted and refined – is the key difference maker, says Michael Saad, CIO at University of Tennessee Medical Center.
Source: Q&A with CIO Michael Saad, Part 1: “Data Is Absolutely Critical as We Make Decisions.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Every health system depends on its highly sophisticated and reliable infrastructure as the backbone to delivering technology solutions that improve patient care, with the goal of meeting healthcare’s mission of the quadruple aim: low cost, high quality, high patient and provider experience. Health systems also work hard to establish valued partnerships with their infrastructure partners to steward […]
Source: Leveraging Data Center Infrastructure to Meet the Quadruple Aim on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Hospitals have been decimated financially by the COVID-19 pandemic regardless of if they had a significant load of infected patients. As incremental steps are made towards normalizing operations, health IT (HIT) teams are addressing new priorities in terms of financial targets while trying to maintain operations and deliver on committed initiatives. Not only are all options being explored, but change is expected, and this presents true innovative opportunities. In this timely webinar, we'll hear from leaders about their approach to achieving financial targets. This includes options ranging from taking a strategic scalpel to budgets to making a paradigm shift in how HIT is operated and delivered. With nobody knowing what the financial future of healthcare will look like, this one webinar you can't afford to miss.
Source: Grappling With a COVID-Impacted Budget: The Art of Leaning Up While Staying Strong on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
An organization doesn’t have to be based in Silicon Valley to innovative and effective. It has to have the right structure to be able to “move forward deliberately” and “get things done,” says Richard Zane, MD, chief innovation officer at UCHealth.
Source: Podcast Interview with Dr. Richard Zane: “You Have to Kiss a Lot of Frogs.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
An agile network provides the foundation for healthcare to face any challenge, while improving the overall experience of service delivery to patients, providers, and IT. In this timely webinar, we'll hear from leaders who are committed to ensuring their organizations can face whatever the future brings.
Source: Healthcare at the Edge: How Network Agility Enables Better Outcomes on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Testing individuals isn’t enough to stop the spread of Covid-19; it’s going to take centralized programs with interface engines, says Chuck Podesta, who talks about UConn Health’s collaboration with Jackson Labs and Epic.
Source: “Testing Is the Way to Go”: How a Statewide Initiative Is Breaking New Ground in Disease Management on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Ransomware has grown into a real threat across all market verticals but healthcare seems to be a special target for this type of cyber attack. Why is that the case? This talk will detail what motivates the cyber criminal and how the healthcare industry can protect itself and its valuable data against these persistent threat actors.
Source: Ransomware in Healthcare: Why Are We Targeted? on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In the behavioral health space, where the no-show rate for visitors has long been a challenge, telemedicine offers a level of convenience that could be a game-changer, says CIO Kevin Wiese. “Time will tell as we look at the data.”
Source: Podcast Interview with CIO Kevin Wiese, Part 2: “We End Up Learning From Our Non-IT Staff.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For UConn Health, the opportunity to leverage its interface with Jackson Laboratories – and its partnership with Epic – to help lead the initiative to deploy statewide Covid-19 testing was too good to pass up, says interim CIO Chuck Podesta in this podcast interview.
Source: “Front and Center”: UConn Health’s Role in Deploying Statewide Covid-19 Testing on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Dr. John Halamka, CEO of the Mayo Clinic Platform, will provide the latest information on the government's policy-related Covid-19 measures, as well as other important updates.
Source: HIT Policy Update on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Unlike long-term strategies, a short-term plan enables organizations to pivot quickly “because you don’t have that foothold in place that’s keeping you from turning,” says Craig Richardville, who talks about the importance of agility in today’s environment.
Source: Podcast Q&A with Craig Richardville, Part 2: “Consumers Are Becoming the Destination.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As the tide of Covid-19 cases wanes, healthcare IT executives can now "pick up where they left off," essentially dusting off and getting back to the list of projects they were working on before the world changed. This approach, of course, comes with a myriad of challenges, including those around budgeting, staffing and using outside help to get the jobs done. But it's even more complicated than that. Should health systems even want to pick up where they left off? Are projects that were prioritized pre-Covid still valid, and are funding and approval processes being revisited? In this timely webinar, we'll hear from leaders who've been grappling with these questions to learn how they are leading their IT departments into the new normal.
Source: Project Recovery Strategies for a Post Covid-19 World on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
During an EHR migration, the CIO's most critical objective is to "involve the right people and get the right input," says Kevin Wiese, CIO at BestSelf Behavioral Health, particularly when it comes to decisions on build and workflow.
Source: Podcast Interview with CIO Kevin Wiese, Part 1: “I’m Just Trying to Guide the Process.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The most valuable tool for clinicians is one that goes beyond simply providing information and delivers actionable data that can guide in decision-making, says Adam Glasofer, MD, Chief Innovation Officer at Virtua Health.
Source: Podcast Interview with Dr. Adam Glasofer, Part 2: “This Has Rapidly Raised the Bar.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Even before Covid-19, healthcare organizations were rapidly expanding beyond the four walls of the hospital into physician practices, retail clinics and homes. With Covid-19, that expansion exploded as employees needed to access systems remotely and doctors needed to see patients virtually. Unfortunately, with remote access came a wave of cybercrime, leaving health systems scrambling to lock down their newly extended networks. In this webinar, we'll hear from leaders about how managing digital identities is the best strategy to ensure you can stay secure no matter what the future brings.
Source: Securing the Ever-Expanding Healthcare Enterprise Through Identity Governance on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If you want to survive a disaster – particularly one in which both patients and employees are homebound – you need to view your organization “as a tech company,” says Craig Richardville, and that means being “fast and efficient.”
Source: Podcast Interview with Craig Richardville, Part 1: “The Crisis Has Allowed Us to Disrupt Ourselves.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With healthcare organizations coming off a period of enormous growth, particularly in terms of digital health, the timing is perfect for clinical and IT departments to sit down and figure out how to partner more effectively, says CMIO Brett Oliver.
Source: Podcast Interview with CMIO Brett Oliver, Part 2: “We Won’t Go Back to the Status Quo.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The Covid-19 pandemic has tested the leadership skills of even the most seasoned healthcare IT executives. Those skills include the abilities to stay calm when others are losing their heads, inspire confidence when it falters among the troops, and select the best path from countless options. In this webinar, we'll hear anecdotes of healthcare IT leadership at its best during one of the most trying times in history. We'll hear about the key leadership skills that allowed executives to bring their teams through the storm and emerge even stronger than when they entered it. With the probability of even greater challenges on the horizon, this is one webinar you can't afford to miss.
Source: Leadership in Crisis: Staying Calm & Setting a Course in the Storm on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Contrary to popular belief, innovation isn’t always clearly defined. In fact, Dr. Adam Glasofer of Virtua Health believes “it’s relative to who you are and what you do.”
Source: Podcast Interview with Dr. Adam Glasofer, Part 1: “There Are Some Great Ideas Out There.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Convincing clinicians they need to do a better job isn’t the easiest task. James Barr, MD, had his epiphany when he looked at his own delivery of care about 20 years ago, and wasn’t pleased with his level of consistency delivering evidence-based medicine. He’s out to change that for the 5,000 doctors who practice at Atlantic Health System, especially as more patients are being treated through its accountable care organizations. Data from different sources – external to the organization and its Epic electronic health records system – provide a full picture of patients and their needs, he says. Pulling these different sources of intelligence into a cloud-based environment is the vision for the system, enabling clinicians to break down traditional silos of data. The result will be to create analytics that is both predictive and prescriptive – heading off expensive interventions by meeting the ongoing care needs of patients. In this episode of healthsystemCIO’s Partner Perspective Series, Barr talks with Editor-in-Chief Anthony Guerra about these issues, and much more.
Source: Atlantic Health System Builds a Broader Definition of Clinical Intelligence on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Gus Malezis joined Imprivata as its CEO in 2016, and in addition to improving the company’s bottom line, he instituted a renewed focus on customer service. That powered a resurgence in the company and a redefinition of the services it would provide to healthcare customers, with an increasing focus on digital identity services. That new direction for its product line seems prescient, as the healthcare industry shifted quickly to respond to COVID – ramping up remote and virtual care, greatly expanding telehealth services and utilizing remote workers to handle burgeoning capacity challenges. Malezis also says Imprivata is partnering to support customers during this difficult time, putting off the sales-call mentality for later. In this episode of healthsystemCIO’s Partner Perspective Series, Malezis talks with Editor-in-Chief Anthony Guerra and describes how authentication services will face increased demand as healthcare organizations change the way they provide care as a result of their COVID experiences.
Source: Partner Perspective: As Healthcare Evolves with COVID, So Does Dependence on Digital Identity on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If managing security can be described as a bear, then medical device security can only be called an octopus. That's because it seems to be the one security challenge healthcare IT professionals have the most trouble getting their arms around. This point is made abundantly clear by the fact that most health systems can't even get a good inventory of what devices they have or exactly where they are; let alone the security status of each. In this critical webinar, we'll hear from leaders who have made it their mission to get a firm handle on their medical devices so these life-saving machines can never be used for harm.
Source: Tackling the Toughest Problem in Healthcare IT Security: Medical Devices on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If a second wave of Covid-19 hits, Virginia Hospital Center will be "better prepared," says CIO Michael Mistretta. In this podcast, he talks about how disaster planning has evolved, his team's "incredible" level of preparedness, and the value of partnerships.
Source: Podcast Interview with CIO Michael Mistretta, Part 2: “Everyone Has Taken Ownership.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As the Covid-19 pandemic (or at least its initial iteration) recedes, health system IT executives are taking a moment to reflect on its lasting impact, and consider the ways it has changed the industry forever. From technical advancements -- such as those around telehealth -- to astounding accomplishments of teamwork, many health systems have achieved what, before the crisis, they would have considered impossible. In this timely webinar, we'll hear from leaders about where and how the industry shined during one of its darkest chapters.
Source: Covid-19’s Healthcare IT Legacy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For IT teams, the idea of rolling out solutions that aren’t fully tested can be difficult to swallow, says Brett Oliver, MD, CMIO at Baptist Health. That’s where leaders need to provide assurance that ‘it’s okay to let this go.”
Source: Podcast Interview with CMIO Brett Oliver, Part 1: “It’s Been an Overnight Culture Change.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When a pandemic hits, it’s not just the IT strategy that goes out the window, but the list of responsibilities tied to each role, says CIO Michael Mistretta, who talks about how Virginia Health Center responded to Covid-19.
Source: Podcast Q&A with Michael Mistretta, Part 1: “Nothing Can Prepare You for Something Like This.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Approximately 30% of patient demographic data is out of date or incomplete. As a result, 1 in 5 patients may not be linked with the correct records, and analytic insights — such as those needed for an effective Covid-19 response — lack credibility. This disconnect reduces physician adoption and increases likelihood of patient harm. As such, overcoming this pain is a high priority at healthcare organizations of all shapes and sizes. Recently, the Greater Rochester Independent Practice Association (GRIPA) — which manages value-based programs for 300K lives across a 1,300 physician network — recognized it could modernize its analytics infrastructure, save money and improve service by moving its analytics footprint, including patient matching, to the cloud. This flexible architecture empowers clinicians with actionable information and lets the team quickly pivot to emergent care-management needs. In this webinar, hear from GRIPA’s leadership about their identity resolution or EMPI journey from start to finish.
Source: How Moving to Cloud Analytics and EMPI Allows for a More Effective Covid-19 Response on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The Covid-19 pandemic constitutes one of the greatest crises to hit the US healthcare system in history. As such, there’s no playbook that instructs IT professional on what to do. But that hasn’t stopped CIOs and other executives from figuring things out as they go along, on the front lines, in the trenches with their teams. In this timely webinar, we’ll hear leaders share their unfolding Covid-19 war stories — both the battles they’ve won and lost — so you can be better prepared for your fight.
Source: Covid-19 Update: Stories & Lessons From the Front Lines of IT on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The Covid-19 pandemic hasn’t just transformed the way care is delivered – it has also dramatically changed the way people work, says Franciscan Health CTO Chuck Christian, who believes “we may never go back to the way things were.”
Source: Podcast Interview with CTO Chuck Christian, Part 2: “You Literally Have to Overcommunicate.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Sometimes the best decisions are made – and the best work is done – when leaders don’t “have time for overthinking, having multiple meetings, and bringing multiple areas together,” says Dr. Stephanie Lahr. In this interview, she discusses her team’s pandemic response.
Source: Podcast with Dr. Stephanie Lahr: “There Are Hidden Opportunities to Innovate and Create.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The delicate balance healthcare IT leaders face during the COVID-19 pandemic? Deciding how much change can be absorbed at once, says Chuck Christian, who talks about the strategy his team has adopted.
Source: Podcast Interview with CTO Chuck Christian, Part 1: “We’ve Learned Together.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The best laid plans to deal with the Covid-19 pandemic will depend on the technological backbone supporting them. To that end, it’s critical to know what your infrastructure can handle, how to shore it up, and what to do if things go wrong. In this timely webinar, you’ll learn best practices around everything that must be done to keep your applications up and running smoothly.
Source: Infrastructure for a Remote Workforce, Telemedicine & Increased Patient Load on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
During a situation like COVID, the ability to be agile and move quickly isn’t a nice-to-have; it’s essential, says James Wellman, who believes the pandemic is “shining a light” on organizations that can’t adapt.
Source: Podcast Interview with CIO James Wellman, Part 2: “You Can’t Hide from This.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When organizations are in crisis mode, it longer matters what lane individuals are usually in, says Stephanie Lahr, MD, CIO and CMIO at Monument Health. “We have to cross over and help people.”
Source: Podcast Interview: Discussing Monument Health’s 4-Phased COVID-19 Strategy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Due to the combination of onerous technologies and over-prescriptive regulations, physicians had been at their breaking point even before Covid-19 ratcheted the pressure up to unimaginable levels. In this timely webinar, we’ll hear from leaders already working to reduce burnout about how the pandemic has caused them to both increase and adjust their efforts. With everything riding on your caregivers staying both physically and mentally healthy, this is one webinar you can’t afford to miss.
Source: Physician Burnout Update: Covid-19 Special Edition on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
By taking the time to learn the culture and get to know the people, a CIO is able to build a level of trust that can pay off significantly when crisis hits, said James Wellman in this podcast interview.
Source: Podcast Interview with CIO James Wellman, Part 1: “Developing Trust Is Key.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
There’s no doubt the Covid-19 pandemic constitutes one of the greatest crises to hit the US healthcare system in history. As such, there’s no playbook that instructs IT professional on what to do. But that hasn’t stopped CIOs and other executives from figuring things out as they go along, on the front lines, in the trenches with their teams. In this timely webinar, we’ll hear leaders share their unfolding Covid-19 war stories — both the battles they’ve won and lost — so you can be better prepared for your fight.
Source: Covid-19 Update: Stories & Lessons From the Front Lines of IT on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The best way to manage an environment in which things are constantly changing, and there is no blueprint? With a dynamic, agile approach that includes frequent huddles, says Tom Andriola, Vice Chancellor of IT at UC Irvine.
Source: Q&A with Tom Andriola, Part 2: “We’ve adopted almost a wartime mentality.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the CMIO’s most important roles – especially during the COVID-19 pandemic – is to “protect providers” by ensuring they’re getting useful information, and not just data dumps, says Mark Weisman, MD.
Source: Q&A with CMIO Mark Weisman, Part 2: “We don’t want data; we want information.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the main ways health systems are battling the Covid-19 fight is ensuring that as many clinicians and other employees can work remotely as possible. And, as anyone who has seen frightening images of Covid-19-damaged lungs knows, imaging has been and will continue to play a huge role in the fight. Taken together, those two factors mean it’s critical to optimize your remote reading capability for radiologists and others who need access. In this timely webinar, we’ll hear imaging experts offer guidance on how to ensure those who want to care for patients at home can do so.
Source: Optimizing Your Imaging Approach for the Covid-19 Fight on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to COVID-19, the problem isn’t a lack of information, but a lack of credible information, says Tom Andriola, who believes the onus is on health systems to “help people pragmatically make decisions that are going to keep them safe.”
Source: Q&A with Tom Andriola, Part 1: “We Want to Be Seen as a Source of Truth.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If the Covid-19 pandemic has shown us anything, it’s that life can change on a dime. No matter what plans or strategies CIOs had in place, they’ve all gone out the window to deal with the onslaught. That is, unless those strategies called for the organization to become more nimble and flexible. And that’s just what many say about taking applications to the cloud — it might not be cheaper, but it certainly puts them in a position to respond quickly to events. In this timely webinar, we’ll hear from those in the trenches about how their cloud approach has put them in a good position to deal with the ever-changing circumstances of today.
Source: Covid-19 & The Cloud: How Life Off-Prem is Helping Health Systems Fight the Pandemic on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If the Covid-19 pandemic has shown us anything, it’s that life can change on a dime. No matter what plans or strategies CIOs had in place, they’ve all gone out the window to deal with the onslaught. That is, unless those strategies called for the organization to become more nimble and flexible. And that’s just what many say about taking applications to the cloud — it might not be cheaper, but it certainly puts them in a position to respond quickly to events. In this timely webinar, we’ll hear from those in the trenches about how their cloud approach has put them in a good position to deal with the ever-changing circumstances of today.
Source: Covid-19 & The Cloud: How Life Off-Prem is Helping Health Systems Fight the Pandemic on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Even during a healthcare crisis, the CMIO’s goal should remain the same: “to make sure we have the tools in place that providers need,” said Mark Weisman, MD. In this podcast, he talks about how his team at Peninsula Regional is working to achieve that.
Source: Q&A with CMIO Mark Weisman, Part 1: “What can we optimize to make life easier?” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Dr. John Halamka, CEO of the Mayo Clinic Platform, will provide an update on the government’s policy-related Covid-19 measures, as well as an overview of the 21st Century Cures Interoperability Final Rule.x
Source: HIT Policy Update – Covid-19 Special Edition on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Healthcare IT leaders are fighting Covid-19 through a combination of telehealth for their patients and work-from-home arrangements for their employees. Both of these dynamics, of course, bring with them new security challenges and concerns. In this webinar, we'll hear from those working in the trenches about the role identity and access management can play in ensuring bad actors and computer viruses don’t inhibit their ability to battle the current pandemic.
Source: Leveraging Identity & Access Management to Secure the Covid-19 Fight on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Healthcare IT leaders are fighting Covid-19 through a combination of telehealth for their patients and work-from-home arrangements for their employees. Both of these dynamics, of course, bring with them new security challenges and concerns. In this webinar, we'll hear from those working in the trenches about the role identity and access management can play in ensuring bad actors and computer viruses don’t inhibit their ability to battle the current pandemic.
Source: Leveraging Identity & Access Management to Secure the Covid-19 Fight on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key partnering with clinicians on innovation? Building enough trust so that they know you’re willing to listen to them - and to shut down an idea that isn’t working, says Richard Zane, MD, chief innovation officer at UCHealth.
Source: Q&A with Dr. Richard Zane, Part 1: “It’s about helping providers make better decisions.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Planning and implementing a new EMR, ERP, or other major application requires a thoughtful data migration strategy. If the right questions aren’t asked at the start, it may be executed in a way that doesn't meet the needs of all stakeholders, resulting in time-consuming and expensive rework or project cost overruns. In this session, panelists will share data migration perspectives, experiences, and scenarios encountered. Best practices and considerations for data governance, scope, mapping, matching, testing & validation will be discussed. Panelists will also weigh the merits of data migration and data abstraction, addressing the objective and subjective ROI from those approaches.
Source: Data Migration Strategies to Enable Successful Application Transitions on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
On March 9, HHS and ONC published the long-awaited and hotly-debated 21st Century Cures Interoperability Final Rule which also covers information blocking and certification. While the interoperability rule may have been the most hotly debated part, an important section requiring hospitals and health systems to send electronic notifications to other healthcare providers when a patient is admitted, discharged, or transferred could have the greatest impact on care quality. In this interview, Jay Desai, Co-Founder & CEO of PatientPing, breaks down the rule and offers advice on how CIOs can get into compliance.
Source: Partner Perspective: Final Rule Means CIOs Must Share ADTs, But Had Better Know Where They’re Going on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In healthcare, application decommissioning is about so much more than getting the data from here to there. That’s because it’s possible to achieve the stated goal while creating a bunch of frustrated clinicians in the process. Doing application decommissioning effectively means moving the right data from the old systems to the new in the correct way, while making sure users have been trained on how to access both going forward. In this important webinar, we’ll speak to healthcare IT executives who have led these large projects and learn how they ensured the move happened on time, on budget and with high satisfaction.
Source: Application Decommissioning Strategies that Increase Data Accessibility and Minimize User Disruption on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The healthcare IT industry needs more diversity on leadership teams, "but it can’t just be women helping women," says Jamie Nelson, CIO at HSS, in this podcast. "It's not a women's issue; it's an organizational issue."
Source: Q&A with CIO Jamie Nelson, Part 2: “There Is a Gender Issue.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Most health systems are still wrestling with the question of how to reduce infrastructure complexity without sacrificing flexibility, accessibility and performance. Join a panel of healthcare IT executives for a CIO-level discussion on the potential of hybrid-cloud infrastructure (HCI) to solve these challenges. They’ll share the paths they’ve taken and the pitfalls they’ve encountered, and give their best advice on what features to look for, what workloads to consider and how to measure success – in IT operations, TCO and ultimately, improved delivery of care.
Source: A CIO’s Guide to Hybrid Cloud Infrastructure: Understanding the Potential Benefits & Path Forward on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The deadline to comply with the national mandate for electronic prescribing for controlled substances (EPCS) is less than a year away. Essentially all healthcare organizations must have an EPCS solution in place by January 1, 2021. In addition, more than 25 states have EPCS mandates in effect or with approaching deadlines. There are many benefits to EPCS, including added security, increased provider efficiency and patient satisfaction. But organizations must meet a number of DEA requirements designed to track and audit the connection between practitioners and their EPCS orders. Coordination between a healthcare organization’s IT and clinical teams is critical in implementing a comprehensive EPCS solution that is fully-compliant and ready before the national deadline.
Source: Readying Your Organization for the Impending EPCS Deadline on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As the link between the IT and clinical worlds, chief medical information officers hold a position of singular importance, and complexity. That's because they must both lead sometimes-reluctant clinicians to use new technologies and, occasionally, constrain overzealous tech leaders who may think the organization can embrace more change than advisable. In this unique webinar, we'll have an in-depth discussion with Baptist Health CMIO Stacey Johnston, MD, to hear how she's navigated these challenging waters.
Source: Navigating CMIO Enterprise Challenges Through the Technology Maelstrom on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to a successful implementation is remembering that the technology is the easy part, says Jamie Nelson, who talks about her team’s work at HSS. The hard part is the organizational transformation behind it.
Source: Q&A with CIO Jamie Nelson, Part 1: “The Technology Is the Easy Part.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Part of the CIO’s role is to ensure initiatives can be delivered in a way that doesn’t disrupt availability. What’s just as important, however, is having the confidence to proceed even when there is some risk, says Brian Lancaster.
Source: Q&A with Brian Lancaster, Part 2: “You Can’t Be Terrified of the Unknown.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Enjoy an audio-only version of this healthsystemCIO Webinar: Most CISOs agree that the greatest vulnerability to their networks comes not from their technology, but their people. Since the cyber-criminals know this too, it's no surprise they've been targeting health systems using business-compromise emails. These emails target specific pre-selected individuals -- based on their roles and likely access -- and appear to be coming directly from leaders inside the organization. In this timely webinar, we'll hear more about these frighteningly effective attacks and learn just how IT professionals can empower their people to know a legitimate request from a con.
Source: Protecting Your Health System from Imposter-Based Emails on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Implementing EHRs is a critical step for health systems, no one doubts that. But to truly transform the way care is delivered, organizations have to do much more — especially around consumerism, says Brian Lancaster.
Source: Q&A with Brian Lancaster, Part 1: “Consumerism Is a Key IT Strategy.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Artificial intelligence is not going to replace “highly trained clinicians who use their intuition and insight to make decisions,” but it can show them something they have missed, says Nader Mherabi, CIO at NYU Langone Health.
Source: Q&A with CIO Nader Mherabi, Part 2: “There’s So Much More We Can Do.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Enjoy an audio version of this recent healthsystemCIO Webinar: While the increasing rate of physician burnout is caused by many factors, there is little doubt engaging with the electronic medical record is one of them. As such, it’s incumbent on IT executives to make working within that system as painless as possible. In this important webinar, we’ll speak to leaders who are focused on reducing doctor frustration with the computer so they can keep their mind, and their eyes, on the patient.
Source: An IT Executive’s Guide to Reducing Physician Burnout on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Change management may seem complex, but it really comes down to a very simple idea: “If people don’t understand why you’re doing something, they’ll never buy into it,” says Danny Scott, CIO at Good Samaritan.
Source: Q&A with CIO Danny Scott, Part 2: Change Management “Is All About Education.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Enjoy the audio version of our most recent webinar. Innovations in medical device technology have led to advances in interoperability between connected devices, EMRs, and the networks they communicate over. However, with more devices being used to deliver care, gather and transmit patient data, and assist with clinical decision making, it is critical to ensure that they are protected against a myriad of security threats. Building a comprehensive security strategy for network-connected medical devices requires thoughtful planning to ensure that organizations meet all necessary security requirements without compromising clinical workflow efficiencies. Health systems must build a program that addresses the foundational security requirements for devices to safeguard data integrity, information confidentiality, device availability, and patient safety. Join us to discuss how health systems are approaching this security conundrum in their environments today.
Source: Building a Comprehensive Security Strategy for Network-Connected Medical Devices on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For organizations like NYU Langone, digital isn’t a buzzword; it’s a philosophy of leveraging technology to improve patient care, make processes more efficient, and reduce costs, says CIO Nader Mherabi.
Source: Q&A with CIO Nader Mherabi, Part 1: “To Excel, You Have to Be Highly Digitalized.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the biggest mistakes organizations can make? Focusing too much on the day to day, and not enough on strategic planning, says CIO Danny Scott. In this interview, he talks about what he has done to establish a “real vision” at Good Samaritan.
Source: Q&A with CIO Danny Scott, Part 1: “Our Job Is to Enable. That’s What IS Does.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
CIOs receive numerous requests for implementing advanced analytics solutions by different internal service lines excited by the news from other organizations. A parallel push comes from vendor companies interested in selling solutions to them. These offerings, in many cases, have competing interests for predicting similar measures, and they all claim to have developed best-of-breed solutions with a very high accuracy. History shows that many of these engagements are limited to pilot projects with corresponding limited impact to what goes on at the bedside. This webinar will provide a high-level framework for establishing an ecosystem to nurture these initiatives. The presentation will go beyond algorithms and technologies to discuss both technical and organizational requirements and provide a blueprint of how they can be executed.
Source: Designing the Framework for a Cognitive Computing Ecosystem on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Sometimes the most effective way to help develop staff is to take them away from the day to day, says CIO Mathew Gaug, who talks about why he’s a firm believer in cross-training and rounding.
Source: Q&A with CIO Mathew Gaug, Part 2: “There’s a Lot to Do, but It’s Good Work.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
There is no doubt security is top of mind with just about every healthcare IT executive. But according to Ryan Witt, managing director of healthcare with Proofpoint, many of those executives are making their security investments in the wrong places. That’s because while focusing on the network is still the defense of choice, cybercriminals have changed tactics, and are now actively leveraging social media and other public information to profile and target select individuals at health systems. The good news is that their favorite targets have been identified by the good guys and can thus be better protected. In this interview, Witt discusses the new reality of healthcare IT security and how professionals can best respond.
Source: Partner Perspective: Cybercriminals are Coming After Your People on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Enjoy this audio version of our recent HIT Policy Update Webinar with Dr. John Halamka, newly appointed president of the Mayo Clinic Platform.
Source: HIT Policy Update for Q4 2019 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although motivating the staff and being able to translate IT speak are critical attributes in CIOs, perhaps the most important is “being transparent with the resources you’re given,” says William Walders, who talks about his experience.
Source: Q&A with William Walders, Part 3: “You need to speak to the level of your audience.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The goal of an IT department isn’t to implement technology in hopes of solving problems. It’s partnering with providers and the business to create solutions using technology to improve care, says CIO Mathew Gaug.
Source: Q&A with CIO Mathew Gaug, Part 1: “We Have to Build Brick by Brick.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Enjoy the audio version of this webinar on the transition many health systems are making to an enterprise imaging paradigm. Featuring Joseph Marion, Principal, Healthcare Integration Strategies; Brandon Taggart, Managing Member & Principal Consultant, Konfidi Healthcare IT Consulting; &
Chris Magyar, Senior Product Manager, Enterprise Medical Imaging, Hyland.
Source: Navigating the Transformation to an Enterprise Imaging World on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When stepping into an IT environment where things have been “bolted on,” a CIO’s first priority should be to “create a framework for service requests, and improve communication among departments,” says William Walders.
Source: Q&A with William Walders, Part 2: “Creating discipline around IT business management is my top priority.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Healthlink Advisors Tina Burbine and Mark Pasquale break down the Epic analytics and population health environment and offer advice on how IT departments can ensure they are not just working on interesting things, but the right things.
Source: Partner Perspective: Even Epic’s Analytics Ecosystem Can’t Overcome Poor Data Governance on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Wellframe VP of Engineering & Data Science Mohammad Jouni says only an API-Like approach to one’s data ecosystem can yield the experience patients now demand.
Source: Partner Perspective: True Patient Engagement Requires a New CIO Approach on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The first step toward becoming a digital-centric organization? Creating a roadmap detailing “how we’re going to enable consumers to drive their own healthcare, improve access, and provide ease and convenience,” says CIO William Walders.
Source: Q&A with CIO William Walders, Part 1: “Healthcare is becoming a more digital-centric environment.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For rural healthcare leaders, having to wear multiple hats is one of the biggest challenges. It’s also, however, one of the key benefits when it comes to professional development, says Kate Pierce.
Source: Q&A with Kate Pierce, Part 3: “You Have to Know How to Find the Answers You Need.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If you rely solely on anecdotal evidence to measure user satisfaction, you’re missing out, says Lee Milligan, who talks about how his team is leveraging data to improve workflow and deliver a better customer experience.
Source: Q&A with CIO Lee Milligan, Part 3: “Clarity Can Make a Big Difference.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Rural health facilities don't have the same resources that large IDNs do to invest in cybersecurity, but it’s no longer an excuse, says Kate Pierce. In this interview, she talks about the creative ways in which her team is working to safeguard data.
Source: Q&A with Kate Pierce, Part 2: “It’s No Longer an Option to Address Security Needs.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The best way to craft an effective strategy going forward? By assessing the current state and identifying key areas for improvement, says Asante CIO Lee Milligan, whose team is focused on providing exceptional customer service and ensuring reliability.
Source: Q&A with CIO Lee Milligan, Part 2: “We Have a Chance to Do Some Really Cool Things.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For organizations that are migrating to a single platform, implementation isn’t the ultimate goal; in fact, it’s more of a baseline, says Kate Pierce, who talks about the major changes happening at North Country Hospital.
Source: Q&A with Kate Pierce, Part 1: “Everything’s Not Going to Be Perfect at Go-live.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Perhaps the biggest priority for a new CIO - particularly one with limited financial experience - is to "understand your numbers well, and understand how things are calculated," says Lee Milligan, MD, who recently took on the role at Asante.
Source: Q&A with CIO Lee Milligan, Part 1: “You Can’t Just Accept Statements at Face Value.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to having difficult conversations with members of your team? Conduct them in a way that’s “more about coaching, mentoring, and showing that you’re invested in this person’s success,” says Kristin Myers, VP of IT at Mount Sinai Health.
Source: Q&A with Kristin Myers, Part 3: “Make your career a project.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
No matter what the reporting structure looks like, CIOs must be in tuned with other C-suite leaders to ensure the IT strategy is in line with the organization’s strategy, says Robin Lang. Otherwise, "it's really hard to be successful," she says in this interview.
Source: Q&A with CIO Robin Lang, Part 3: “We have a remarkable opportunity to make a difference.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although it’s important to be able to focus on the day-to-day tasks, what makes IT leaders so valuable is the ability to “pull yourself up and connect the dots across an organization,” says Kristin Myers of Mount Sinai Health System.
Source: Q&A with Kristin Myers, Part 2: “You need to be able to articulate the vision.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“We are masters in healthcare at workarounds,” says Robin Lang, CIO at CaroMont Health. Which makes it all the more critical for health IT leaders to have the pulse of their users and understand what’s working, and what isn’t.
Source: Q&A with CIO Robin Lang, Part 2: “Your Care Staff Expects Technology to Be Seamless.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
By doing something as simple as holding daily huddles, leaders can enable their teams to “learn from each other and make data-based decisions across the health system,” says Kristin Myers, SVP of IT at Mount Sinai Health System.
Source: Q&A with Kristin Myers, Part 1: “There’s a whole discipline around change management.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Sometimes the best way to ensure that an EHR system is being utilized effectively – and bringing value to the organization – is to bring in the SWAT teams, says CIO Patrick Anderson.
Source: Q&A with CIO Patrick Anderson, Part 2: “We’re driving a new model of care.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The most important lesson Craig Richardville learned during his CIO sabbatical? Innovative startups can offer tremendous potential in healthcare – if the solutions are leveraged the right way, and in partnership with existing vendors.
Source: Q&A with CIO Craig Richardville, Part 3: “We’ve actually surpassed some industries.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
After going through a painful install, sometimes what users need most is to witness a successful implementation, says CIO Robin Lang, who talks about how her team helped build trust.
Source: Q&A with CIO Robin Lang, Part 1: “Change Management Is a Tough Business.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When the ultimate goal is to leverage research data to provide precise care pathways for each patient, it puts a lot of pressure on IT’s shoulders, says CIO Patrick Anderson, who talks about his team’s infrastructure overhaul.
Source: Q&A with CIO Patrick Anderson, Part 1: “We Need Highly Available Systems.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to driving change as the new CIO? Making sure you understand the impact decisions will have on both providers and patients, and "making sure it’s done in a very thoughtful way," says CIO Craig Richardville.
Source: Q&A with CIO Craig Richardville, Part 2: “You Have to Sit Back, Listen and Learn.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to getting IT folks at the table when decisions are being made, rather than after the fact? By helping them to understand the critical role they play in patient care, says CIO Tom Barrett, who talks about going from service provider to ‘transformational partner.'
Source: Q&A with CIO Tom Barnett, Part 3: “Always Focus on the Problem You’re Trying to Solve.’ on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Being a new CIO means doing a lot of listening and learning; but it also means realizing when changes need to be made to ensure the right pieces are in place to move forward, says Craig Richardville.
Source: Q&A with CIO Craig Richardville, Part 1: “That’s What We Do; We Serve the Organization.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The larger the organization, the more difficult it becomes to manage IT requests and ensure initiatives align with the organization’s strategic vision. That, says CIO Tom Barnett, is where advisory councils come into play.
Source: Q&A with CIO Tom Barnett, Part 2: “The Key Is Definitely Communication.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although it’s undoubtedly frustrating, being passed up for a promotion – or worse, being let go – presents a tremendous professional growth opportunity, as long as you’re willing to ask yourself some questions, says CIO Sheryl Sypek.
Source: Q&A with CIO Sheryl Sypek, Part 3: “We’re Uniquely Positioned for Value-based Care.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Before any major project can be launched, there are “core fundamental and foundational processes” that need to be established, says CIO Tom Barnett. At URMC, it started with creating an IT Service Management team.
Source: Q&A with CIO Tom Barnett, Part 1: “It’s Not Always About Technology.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Technology should never feel like a burden — it should feel like a natural extension of the caregiver, and a tool they can leverage to enhance care quality, says Sheryl Sypek, CIO at Chapters Health System.
Source: Q&A with CIO Sheryl Sypek, Part 2: “It’s a Very Different Mission.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it seems the vendor market hasn’t caught up to the needs of a certain segment – like non-acute care, for example – you can settle for what’s available or take another tactic, says CIO Sheryl Sypek.
Source: Q&A with CIO Sheryl Sypek, Part 1: “Care Is Being Driven into the Home.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most challenging – and most important – aspects of leadership is knowing when to “go full throttle” with an initiative, and when to back off and listen to the concerns of others, says CIO Nicholas Szymanski.
Source: Q&A with CIO Nicholas Szymanski, Part 3: “Everything We Do Is a Process.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The downside of healthcare's digital transformation? With more disciplines interacting with IT, the environment becomes “ripe for turf wars,” says CIO Pam McNutt, who shares her thoughts on navigating leadership challenges.
Source: Q&A with CIO Pamela McNutt, Part 3: “You Have to Work Effectively in This New World.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Being able to communicate clearly and manage expectations is absolutely critical, says CIO Nicholas Szymanski. “For a team to be successful, they need to understand what the mission is and why we’re doing it.”
Source: Q&A with CIO Nicholas Szymanski, Part 2: “My Role Is to Get People on Board.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As healthcare enters “the digital revolution,” perhaps the greatest challenge for leaders is balancing the need for data access with the need for security, says Pamela McNutt, CIO at Methodist Health System.
Source: Q&A with CIO Pamela McNutt, Part 2: “We Have to Be Able to Empower Patients.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the best things CIOs can do – both for themselves and their team – is to learn as much as possible about areas that fall outside the traditional IT realm, says Nicholas Szymanski, who talks about the transformation from ‘IT guy’ to business partner.
Source: Q&A with CIO Nicholas Szymanski, Part 1: “IT Really Does Touch Everything Now.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Even within the same organization, different facilities have different needs when it comes to go-live support, says Pamela McNutt, and leaders must have their finger on the pulse and be ready to react.
Source: Q&A with CIO Pamela McNutt, Part 1: “You Have to Have Your Finger on the Pulse.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The most common mistake health IT leaders make when it comes to managing vendor relationships? Playing the blame game, says CIO Linda Stevenson, who believes a positive approach and a willingness to share responsibility are critical.
Source: Q&A with CIO Linda Stevenson, Part 2: “Everything We Do Is for The Patient.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As the new CIO, your first priority – even before creating an IT roadmap – is to open the lines of communication and make sure your team understands you’re not there to “rip out the rug from under them,” says Linda Stevenson.
Source: Q&A with CIO Linda Stevenson, Part 1: “There’s Always a Fear of Change.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It’s time to start viewing the gender pay gap as what it really is – an economical issue, says Carla Smith. In this interview, she talks about her vision for the future, and what it will take to make it a reality.
Source: Health IT Influencers: Former HIMSS EVP Carla Smith, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Digital technologies like voice applications offer enormous potential to improve decision-making and drive down costs – if we’re willing to truly embrace them, says Dr. Zafar Chaudry, who discusses his philosophy at Seattle Children’s.
Source: Q&A with CIO Zafar Chaudry, MD, Chapter 3: “I’ve Always Been Drawn to Pediatrics.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most common mistakes made when trying to drive change? Failing to understand the “ownership” people feel with certain processes, says Carla Smith, who shares valuable insights on leadership.
Source: Health IT Influencers: Former HIMSS EVP Carla Smith, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to the disruptors entering the healthcare market, the question CIOs should be asking isn’t how can we compete with them, but how can we partner with them, says Debbie Cancilla.
Source: Q&A with CIO Debbie Cancilla, Part 2: “We Can Make This Easier on People.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When users have a much better experience with technology at home than they do in the care setting, that’s a problem, says Dr. Zafar Chaudry. In this interview, he talks about how his team is shifting the model to “provide more self-service.”
Source: Q&A with CIO Zafar Chaudry, MD, Chapter 2: “With Any Change, There’s a Level of Fear.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Perhaps the most important advantage of having already been through an Epic implementation? You’ve already learned “what the cycles and trends are,” and know how to navigate them, says CIO Debbie Cancilla.
Source: Q&A with CIO Debbie Cancilla, Part 1: “Culture Drives a lot of Your Capabilities.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The most exciting – and at the same time, most intimidating – part of being a health IT leader today? The pressure to deliver technologies that will improve the patient’s experience, says CIO Christopher Timbers.
Source: Q&A with CIO Christopher Timbers, Part 3: “We Have a Direct Impact on Our Competitiveness.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Let’s face it – when you don’t see patients on a daily basis, it’s extremely difficult to understand how technology impacts their experience. So what can CIOs do? Bring the two groups together, says Zafar Chaudry, MD, CIO at Seattle Children’s.
Source: Q&A with CIO Zafar Chaudry, MD, Chapter 1: “We’re in the Business of Patients.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
A health system can offer the coolest patient engagement tools around, but without the right workflows and infrastructure, it can become “a new version of the same aggravation,” says CIO Christopher Timbers.
Source: Q&A with CIO Christopher Timbers, Part 2: “Technology Isn’t the Challenge.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The more quickly we can sort through data to identify cancers and determine optimal treatment pathways, the better care we can deliver, says CIO Andy Corts, who discusses how his team is carrying out Sarah Cannon's mission.
Source: Q&A with Sarah Cannon’s Andy Corts, Part 2: Finding the Right Pathways on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“There’s security and safety in doing things that are known,” says CIO Aaron Miri, who believes the hallmark of a great leader is being willing to step out of the comfort zone and take risks.
Source: Aaron Miri, CIO, Dell Medical School & UT Health Austin, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health IT leaders can’t deliver a perfect EHR system – there are always going to be issues. What you can do, says CIO Christopher Timbers, is engage with users to work through them.
Source: Q&A with NorthBay CIO Christopher Timbers, Part 1: “What Can We Do Better?” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With a large organization like Sarah Cannon, the challenge isn’t getting data, but rather, getting it in an unstructured way that enables caregivers to access information when they need it, says CIO Andy Corts.
Source: Q&A with Sarah Cannon’s Andy Corts, Part 1: Defining a Cancer Data Model on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Sometimes all it takes is a simple question – ‘Did you know this was happening?’ – to close the gap between senior executives and those on the front line, and help determine the best possible solutions, says CIO Aaron Miri.
Source: Aaron Miri, CIO, Dell Medical School & UT Health Austin, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It’s just as important for CIOs to able to communicate the vision as it is to create it, says Kathy Ross, who talks about the critical role mentors and professional organizations can play in developing leaders.
Source: Q&A with Broward Health’s Kathy Ross, Part 2: Communicating the Vision on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It may seem counter-intuitive, but sometimes the best way to determine optimal processes and workflows is to take technology out of the equation and "put it on paper," says CIO Aaron Miri.
Source: CIO Aaron Miri, CIO, Dell Medical School & UT Health Austin, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For an implementation to be successful, business units have to take ownership of the entire process, says CIO Kathy Ross. And that means partnering with IT on the build and development - not just handing it over.
Source: Q&A with Broward Health’s Kathy Ross, Part 1: Driving Change as the New CIO on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The way not to teach care providers how to show empathy and incorporate it into their workflow? By mandating it, says Sue Murphy, who believes it should be less about checking a box, and more about understanding what others are feeling.
Source: Sue Murphy, Chief Experience Officer, UChicago Medicine, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Whether it’s building an interoperability framework or adjusting to a new culture, major changes don’t have to be approached alone, says Saad Chaudhry, who discusses his leadership philosophy and his plans as CIO at SGHG.
Source: Saad Chaudhry’s Leadership Journey, Part 2: The Power of Community on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although well-intended, patient satisfaction surveys can often feel more like audits. If organizations really want to gauge their experience, they need to focus on “creating conversations,” says CXO Sue Murphy.
Source: Sue Murphy, Chief Experience Officer, University of Chicago Medicine, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although healthcare in the US lags behind in some areas, when it comes to IT adoption, there’s much knowledge to be shared across the world, and that’s exactly what Saad Chaudry plans to do.
Source: Saad Chaudhry’s Leadership Journey, Part 1: From Maryland to Dubai on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If you really want to drive change, the first six to 12 months in a new leadership role should center on one key goal: getting to know the people, says CIO Jeff Sturman.
Source: Jeff Sturman, SVP & CIO, Memorial Healthcare System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Building solid partnerships with physician leaders takes more than simply engaging with them. It's creating advisory committee where they can engage with business and technology leaders to help guide decision-making, says Stephanie Lahr.
Source: Stephanie Lahr, MD, CIO & CMIO, Regional Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Going from a reactive to a proactive approach with cybersecurity is never easy, particularly for an organization that’s experienced a data breach, says Jeff Sturman, who talks about the “vast difference” he has seen at Memorial.
Source: Jeff Sturman, SVP & CIO, Memorial Healthcare System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to success with an EHR rollout? Ensuring representatives from operations are “intimately involved in developing the strategy and testing out workflows,” says CIO Stephanie Lahr.
Source: Stephanie Lahr, MD, CIO & CMIO, Regional Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Everyone likes the idea of migrating to a single EHR platform, but in reality, “there are lot of discussions that have to take place around the rules of the road,” says CIO Stephanie Lahr.
Source: Stephanie Lahr, MD, CIO & CMIO, Regional Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The days where the CMIO’s primary role was to “keep the natives from growing restless” are done, according to Michael Marino. “You have to be part MBA, part physician, and part technology executive,” he says.
Source: Michael Marino, CMIO, Providence St. Joseph Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
There’s no way around it; diverse patient populations need diverse ways of interacting and engaging with providers. The sooner we accept that and make it happen, the better we’ll all be, says CMIO Michael Marino.
Source: Michael Marino, CMIO, Providence St. Joseph Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
While it’s true that “a rising tide raises all boats,” when it comes to finding interoperability solutions, it’s important to realize that smaller boats have a different set of needs - and resources, says Chuck Christian.
Source: Chatting with IHIE Engagement Director Chuck Christian, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It’s easy to fixate on what hasn’t been accomplished, especially in an area as complex as interoperability. But it’s important to focus on how far the industry has come, says Mariann Yeager.
Source: Q&A with Sequoia Project CEO Mariann Yeager, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As its core, the problem with interoperability seems simple: providers want a standard way to connect with a broader community. So what’s the solution? That, says Chuck Christian, is the question.
Source: Chatting with IHIE Engagement Director Chuck Christian, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Improving disaster response starts with a simple concept: the ability to provide relief workers with the information they need at the point of care, says Mariann Yeager, who talks about how the Sequoia Project is working to do that.
Source: Q&A with Sequoia Project CEO Mariann Yeager, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Healthcare is provided locally and should be governed locally – but is there a way to enable that while protecting patient data? That’s the big question, says Chuck Christian, who believes IHIE might have a solution.
Source: Chatting with Chuck Christian, VP of IHIE, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If IT leaders want to understand clinician frustrations, it’s not enough simply to make phone calls, says Dr. Anncy Thomas, who believes “standing with them and watching them go through the screens is where the breakthroughs happen.”
Source: Anncy Thomas, MD, CIO, Episcopal Health Services, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of Dr. Anncy Thomas’ first goals as CIO at Episcopal Health Services was to change not just the outside perception of IT, but the department’s mindset of its core objectives.
Source: Anncy Thomas, MD, CIO, Episcopal Health Services, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most valuable assets CIOs can bring – especially those who have worked outside of the provider space is an understanding of “what works and what doesn’t work,” says Erik Pupo.
Source: Erik Pupo, CIO, Columbia University Irving Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The CIO’s job isn’t to try to make every customer happy. It’s to make sure everyone’s voice is heard and their questions are answered, says Erik Pupo.
Source: Erik Pupo, CIO, Columbia University Irving Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If healthcare is to move forward, leaders need to accept that what has been historically built is no longer what’s going to serve consumers, says Craig Richardville.
Source: Health IT Influencers: Former CIO Craig Richardville, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the biggest lessons Craig Richardville has learned since leaving the CIO role? The companies you’ve never heard of – and wouldn’t open your door to – maybe be the ones that can benefit your organization most.
Source: Health IT Influencers: Former CIO Craig Richardville, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For most organizations, Y2K was a “non-event.” But for Carolinas HealthCare, it helped lay the foundation for clinical transformation, says former CIO Craig Richardville, who reflects on 20 years with the organization.
Source: Health IT Influencers: Former CIO Craig Richardville, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The most frustrating thing about young entrepreneurs – an unwillingness to delve into the "complex" healthcare realm – is also the greatest area of opportunity, says CIO Darren Dworkin.
Source: Darren Dworkin, CIO, Cedars-Sinai, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the best pieces of advice Dana Sellers can offer to CIOs? Focus less on producing reports, and more on how to deliver “true value and insights” that will change the organization.
Source: Health IT Influencers: Encore Co-founder & Former CEO Dana Sellers, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Sometimes it’s the solutions that would have otherwise been rejected right off the bat that can make the biggest impact, says CIO Darren Dworkin, who talks about how Cedars-Sinai’s Accelerator Program is driving innovation.
Source: Darren Dworkin, CIO, Cedars-Sinai, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the key takeaways from years of implementing EHRs? Governance isn’t merely a reporting mechanism – it’s a way of guiding a project and getting the organization on board, says Dana Sellers.
Source: Health IT Influencers: Encore Co-founder & Former CEO Dana Sellers, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although consumers have become much more comfortable with technology than in years past, there’s still an education component when it comes to managing their data, says CIO Darren Dworkin.
Source: Darren Dworkin, CIO, Cedars-Sinai, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to landing CIO roles, the numbers are trending in the wrong direction. And so it’s up to health IT leaders – and professional associations – to find out why and help remedy the situation, says Tressa Springmann.
Source: Women in HIT Leadership, Part 4: A Call to Action on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For Dana Sellers, the best part of being in consulting was meeting with clients and working to solve their problems. But inevitably, she was the one who’d end up learning something.
Source: Health IT Influencers: Encore Co-founder & Former CEO Dana Sellers, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As outside influences continue to disrupt healthcare, a number of technology leadership roles will emerge, and it’s part of the CIO’s job to help define new professional development paths, say our panelists.
Source: Women in HIT Leadership, Part 3: The Future of the CIO Role on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Are the leadership traits in men and women inherently different, or is a product of the environment? Our CIO panelists talk about what they believe to be true, and the responsibilities all leaders have to create a “safe environment.”
Source: Women in HIT Leadership, Part 2: Challenging Gender Stereotypes on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
There’s a lot of debate as to what it will take to achieve interoperability. One thing we know isn’t the answer? Trying to solve every use case at once, says former CIO Bill Spooner.
Source: Health IT Influencers: Bill Spooner, Former Sharp Healthcare CIO, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the key competencies of today’s leaders? Being able to diffuse awkward situations and put people at ease, says CIO Tressa Springmann, in the first installment of our Women in IT Leadership discussion.
Source: Women in HIT Leadership, Part 1: Identifying the Core Leadership Skills on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Improving the experience of both patients and employees doesn’t necessarily require a seismic shift, says Bill Spooner. Sometimes, in fact, it’s the “simple things that can make a world of difference.”
Source: Health IT Influencers: Bill Spooner, Former Sharp Healthcare CIO, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Not only has serving in the US Army provided Lt. Col. Chani Cordero with experiences she wouldn’t have otherwise had, it’s taught her “how to influence, motivate, and bring an organization to change.”
Source: Lt. Col. Chani Cordero, CIO, Education & Training Directorate, Defense Health Agency, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The most valuable lessons Bill Spooner learned during his CIO tenure still hold true today: make smart investments, do the research, and don’t buy anything you don’t really need.
Source: Health IT Influencers: Bill Spooner, Former Sharp Healthcare CIO, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Even if an interaction with a vendor doesn’t result in a purchase, there can still be value in it, says CIO Chani Cordero, who talks about the importance of maintaining strong partnerships.
Source: Lt. Col. Chani Cordero, CIO, Education & Training Directorate, Defense Health Agency, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Identifying initiatives that align with the organization’s overall strategy, yet can be done within a certain time frame, is a challenge for any CIO – but even more so for those in a limited tenure roll, says Lt. Col. Chani Cordero.
Source: Lt. Col. Chani Cordero, CIO, Education & Training Directorate, Defense Health Agency, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although the industry has made great strides in terms of usability, a lot still needs to be done to ensure that technology is working for clinicians – and not the other way around, says CNIO Nancy Yates.
Source: Nancy Yates, CNIO, Providence St. Joseph Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
No matter which vendor an organization chooses, being able to reach out to existing customers is important. But when that vendor happens to be Epic, it’s more than important – it’s vital, says CIO Mike Mistretta.
Source: Mike Mistretta, CIO, Virginia Hospital Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The critical role informatics plays in usability discussions? Helping clinicians to focus on the problem that needs to be solved, and figure out the best way to do that using their input, says CNIO Nancy Yates.
Source: Nancy Yates, CNIO, Providence St. Joseph Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
By limiting the number of consultants they used while implementing Epic, VHC was able to not only save costs, but also develop in-house talent that will benefit them down the road, says CIO Mike Mistretta.
Source: Mike Mistretta, CIO, Virginia Hospital Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Rural health organizations face myriad challenges, from recruiting top IT talent to meeting the same regulations as large health organizations. But it also comes with benefits, says CIO Patrick Yount.
Source: Patrick Yount, CIO, Lincoln Community Hospital and Care Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Rather than having to eliminate staff positions when implementing an EHR, CIO Patrick Yount is redefining those positions to help the organization become "more efficient, more patient-facing, and more service-oriented.”
Source: Patrick Yount, CIO, Lincoln Community Hospital and Care Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The reality with customization? The further an organization gets from a product's foundation development, the further behind they are when the next set of enhancements are released, says CIO Tricia Julian.
Source: Tricia Julian, CIO, Baptist Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When selecting an EHR, user experience is one of the most critical factors, but what’s just as important is finding a vendor partner that can help mitigate both current and future challenges, says CIO Patrick Yount.
Source: Patrick Yount, CIO, Lincoln Community Hospital and Care Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Having a governance structure where physicians and operational leaders are engaged in major decisions isn't just nice to have, it's critical to the success of an implementation, says CIO Tricia Julian.
Source: Tricia Julian, CIO, Baptist Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
We have to be careful when we accuse vendors (or any organization, for that matter) of data blocking, says Chuck Christian, who believes it’s much more complicated than just refusing to cooperate.
Source: Chuck Christian, VP of Technology and Engagement, IHIE, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to value-based care, the one thing the industry can’t do is manage to the lowest common denominator, says CIO J.D. Whitlock, otherwise we’ll never move forward.
Source: J.D. Whitlock, CIO, Dayton Children’s Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most important things Chuck Christian has learned from speaking with physicians? “If you can present data in a manner and process that fits into their workflow, they’re more apt to use it.”
Source: Chuck Christian, VP of Technology and Engagement, IHIE, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For J.D. Whitlock, serving as liaison between corporate leadership and regional IT staffs to resolve issues was the best possible preparation for the role of CIO.
Source: J.D. Whitlock, CIO, Dayton Children’s Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For healthcare organizations, the goal isn’t just to provide clinicians with useful data, but to provide it easily and quickly, says Chuck Christian, who talks about how IHIE is trying to facilitate that.
Source: Chuck Christian, VP of Technology and Engagement, IHIE, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although some CIOs might dread conversations with clinical leaders asking for new EHR functionalities, J.D. Whitlock welcomes it — because it’s much better than the alternative.
Source: J.D. Whitlock, CIO, Dayton Children’s Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Trying to secure resources for cybersecurity initiatives can be an uphill battle – particularly when pitted against more profitable investments – but there are strategies that can help provide an edge, says Kathryn Marchesini.
Source: Kathryn Marchesini, Chief Privacy Officer, ONC, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Now more than ever, the CIO needs to be someone who can "help the rest of the organization understand the limits and the reality of technology," says Gary Light, and bridge the gap between what we want and what we need.
Source: Gary Light, CIO, Memorial Hospital & Health Care Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
How exactly is ONC looking to address interoperability – while keeping data secure? By creating a framework based on input from stakeholders across the industry, says Kathryn Marchesini of ONC.
Source: Kathryn Marchesini, Chief Privacy Officer, ONC, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Whether it’s building the infrastructure or creating a cybersecurity strategy, so much of what IT does isn’t about driving value, but rather, supporting the business and keeping it safe, says CIO Gary Light.
Source: Gary Light, CIO, Memorial Hospital & Health Care Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The opportunity show that an organization can flourish with the right technology, vision, and strategic plan, all while providing “essential services,” was too good for CIO Jennifer D’Angelo to pass up.
Source: Jennifer D’Angelo, CIO, New Bridge Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Before starting any project, leaders need to set realistic expectations, says CIO Gary Light, which often means explaining that everyone won’t get all of their needs met.
Source: Gary Light, CIO, Memorial Hospital & Health Care Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Physician champions play a critical role in driving EHR adoption in any setting, but particularly in behavioral health, says Jennifer D’Angelo, who talks about how her team is working to improve usability.
Source: Jennifer D’Angelo, CIO, New Bridge Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Sometimes all it takes is a little push outside the comfort zone to show team members what they’re capable of, says CIO Scott Vachon, who talks about finding “hidden gems.”
Source: Scott Vachon, Director of IT, Littleton Regional Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Perhaps the toughest part of a merger is getting separate organizations to act as one. But it can be done if leadership follows a few simple tenets - starting with communication, says Scott Vachon.
Source: Scott Vachon, Director of IT, Littleton Regional Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If we want to uncover the “true patient story,” we need to connect the dots across separate entities and look at data in a longitudinal way, says Dr. Rasu Shrestha, who talks about his team’s strategy at UPMC.
Source: Rasu Shrestha, MD, Chief Innovation Officer, UPMC, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The best way to ensure success with pilot programs? By building a business case around specific pain points and identifying champions - and not ‘leading by pilot,’ says Dr. Rasu Shrestha of UPMC.
Source: Rasu Shrestha, Chief Innovation Officer, UPMC, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
To some, innovation is a buzzword. But to organizations like UPMC that are leveraging data to create more effective care models and solutions, it’s a strategic direction, says Rasu Shrestha.
Source: Rasu Shrestha, Chief Innovation Officer, UPMC, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If the industry is going to move toward value-based care, we have to start connecting “in a more robust manner,” says Cletis Earle, who shares his thoughts on what it will take to achieve integration, why diversity is so critical, and the common thread among all CIOs.
Source: Q&A With Cletis Earle, CIO, Kaleida Health, and CHIME Board Chair on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the reasons being a consultant is such good preparation for the CIO role is that the two are actually very similar, says Shane Pilcher, who says both are expected to broadly bring a level of expertise to any area.
Source: Shane Pilcher, Administrative Director & CIO, Siskin Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Having a strong relationship with your vendor is critical for any organizations, but for an independent, it’s vital to find someone who’s “willing to roll up their sleeves,” says CIO Shane Pilcher.
Source: Shane Pilcher, Administrative Director & CIO, Siskin Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Despite what some may say, interoperability isn’t free – not by a long shot. But the value that comes from physicians having the data they need, when they need it is immeasurable, says Chuck Christian.
Source: Chuck Christian, VP of Technology & Engagement, IHIE, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to driving change when you’re the new CIO? Knowing when to push and when to pull back, says Bill Bishop, who discusses the importance of remaining transparent and maintaining strong vendor relationships.
Source: Bill Bishop, CIO, Colquitt Regional Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most important topics relating to interoperability is one that isn’t being talked about at all, says Chuck Christian, who shares some of the concerns IHIE is hearing about liability.
Source: Chuck Christian, VP of Technology & Engagement, IHIE, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“With any implementation there are going to be problems,” says CIO Bill Bishop. What’s important is that leaders are willing to learn from them and make adjustments going forward.
Source: Bill Bishop, CIO, Colquitt Regional Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For Indiana Health Information Exchange, it all comes down to one core task: giving physicians information they don’t have – and not forcing them to look for it, says Chuck Christian.
Source: Chuck Christian, VP of Technology & Engagement, IHIE, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Ten years ago, ACOs and HIEs were the next big thing. Now, it’s data warehousing and analytics tools that have the potential to change the way care is practiced and business is conducted, says CIO Jason Bray.
Source: Jason Bray, CIO, McAlester Regional Health Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Being a rural CIO means being willing to put fires, and being able to wear many different hats – even the hat of security officer, says Jason Bray of McAlester Regional.
Source: Jason Bray, CIO, McAlester Regional Health Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Securing a seat for nursing at the leadership table was a long process that took “time and patience,” says Susan Marino, CNIO at Hartford HealthCare, but it was well worth it.
Source: Susan Marino, CNIO, Hartford HealthCare, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When leveraged the right way, super users can not only help improve staff engagement during an implementation – they can also help reduce the use of consultants, says Susan Marino of Hartford HealthCare.
Source: Susan Marino, CNIO, Hartford HealthCare, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Sometimes, not being quite prepared to face the board can be a blessing in disguise, says Laishy Williams-Carlson, who talks about how she used honesty to help build credibility as the new CIO.
Source: Laishy Williams-Carlson, CIO, Bon Secours Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When a rollout is complete (or at least, nearing completion), the real work begins, says CNIO Susan Marino, whose team is focused on optimization the EHR so that it helps clinicians “transform their practice.”
Source: Susan Marino, CNIO, Hartford HealthCare, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Merging cultures is never easy, but the process can be made somewhat smoother by focusing more on the ‘why’ than on the ‘how,’ says Laishy Williams-Carlson, who talks about the challenges Bon Secours faces with constant growth.
Source: Laishy Williams-Carlson, CIO, Bon Secours Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although understanding analytics and fostering innovation have become part of the CMIO’s role, the most important component is still being able to communicate with physicians, say our panelists.
Source: CMIO Roundtable, Part 3: It’s All About Communication on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As organizations start to pivot toward value-based care, the CMIO must act as a change agent who can understand the needs of different groups and help create alignment.
Source: CMIO Roundtable, Part 2: A Constant In A Sea Of Change on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
An organization can create the most advanced system in the world to gather and prioritize IT requests, but it really comes down to two simple questions, says CIO Eric Raffin.
Source: Eric Raffin, CIO, San Mateo County Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As organizations shift from implementation to optimization mode, the focus becomes how to make systems as effective as possible without stretching physicians too far. And right in the middle of that conversation is the CMIO.
Source: CMIO Roundtable, Part 1: Getting To The Root Of Physician Burnout on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As the CIO role continues to evolve, one of the most important aspects has become the ability to express the return on capital investments, says Jim Noga of Partners HealthCare.
Source: Jim Noga, CIO, Partners HealthCare, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For CIO Eric Raffin, getting previously siloed departments to work together to create one standard for how to seek consent for treatment was the ultimate win-win.
Source: Eric Raffin, CIO, San Mateo County Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although standardization often has a negative connotation, it can actually help drive optimization and foster innovation across an organization - if done right, says CIO Jim Noga.
Source: Jim Noga, CIO, Partners HealthCare, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The reality of being in a best-of-breed environment is that “there’s a lot of spaghetti connecting systems together,” says CIO Eric Raffin, who talks about how his team is working toward a solution.
Source: Eric Raffin, CIO, San Mateo County Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
After spending the past five years putting in a “platform for clinical transformation and innovation” through the eCare initiative, Partners is shifting its focus to digital health, says CIO Jim Noga.
Source: Jim Noga, CIO, Partners HealthCare, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The reason why interoperability wasn't baked into HITECH? Because ONC knew it couldn't be developed in a committee, but had to be done "in the real world," even if that meant it would be "messy," says Doug Fridsma.
Source: Doug Fridsma, MD, President & CEO, AMIA, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The most important characteristic in a team member isn’t technology acumen, but ability to communicate effectively and adapt to change, says CIO Skip Rollins.
Source: Skip Rollins, CIO & CISO, Freeman Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If we want to make interoperability a reality, we need to stop thinking of it as a utopian place where data flows freely, and instead define it as the ability to incrementally improve functionality, says Doug Fridsma.
Source: Doug Fridsma, MD, President & CEO, AMIA, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If a vendor partnership is going to be successful, there has to be trust on both sides, says Skip Rollins, who also believes it’s critical that CIOs are willing to walk away if it’s no longer working.
Source: Skip Rollins, CIO & CISO, Freeman Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
To assume that patients don’t want access to their data “underestimates” what they can do, says AMIA CEO Doug Fridsma, who talks about why it can be empowering for patients, providers, and developers.
Source: Doug Fridsma, MD, President & CEO, AMIA, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Being CIO at a critical access hospital is more than just dealing with a tighter budget; it’s being willing to get your hands dirty and help out where it’s needed, says Jake Dorst.
Source: Jake Dorst, CIO, Tahoe Forest District Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Being a community health system means not rushing into major decisions - especially deciding on a core EHR vendor, and finding ways to make sure resources are maximized, says CIO Skip Rollins.
Source: Skip Rollins, CIO & CISO, Freeman Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Sometimes innovation doesn’t have to involve machine learning, Hadoop, or any other buzzwords, says CIO Jake Dorst, who believes the focus should be on solving problems in a practical way.
Source: Jake Dorst, CIO, Tahoe Forest District Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
A large, Midwestern health system may not have been the obvious choice to host Epic at Tahoe Forest, but it quickly became clear it was the best option, says CIO Jake Dorst, who talks about his organization’s EHR journey.
Source: Jake Dorst, CIO, Tahoe Forest District Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Talking about the lack of diversity in health IT leadership is important, but what’s even more critical is doing something about it, says Cletis Earle, who discusses his work with CHIME’s diversity initiative.
Source: Cletis Earle, VP & CIO, Kaleida Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to cybersecurity threats, no organization stands alone, says CIO Cletis Earle, who believes that the growing number of affiliations makes it critical to share strategies.
Source: Cletis Earle, VP & CIO, Kaleida Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The number of HIEs may be decreasing, but these organizations are going in strength, says Chuck Christian, who believes “we’re just starting to scratch the surface of what the capabilities may be.”
Source: Chuck Christian, VP of Technology & Engagement, Indiana HIE, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Being the new leader is all about adopting and adapting, says Cletis Earle, who talks about the approach he took when he joined Kaleida, and what it’s like to navigate a period of “rapid growth.”
Source: Cletis Earle, VP & CIO, Kaleida Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If we want to improve interoperability, we need to find ways to wade through data lakes and present clinicians with the information they need, when and how they need it, says Chuck Christian.
Source: Chuck Christian, VP of Technology & Engagement, Indiana HIE, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Even the most experienced leaders need to rely on others at times, says Dee Emon, who talks about the value of building a solid professional network and relying on the expertise of others.
Source: Dee Emon, VP & CIO, Wake Forest Baptist Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to facilitating data exchange, it’s not a matter of choosing between HIEs and models like Commonwell, says Chuck Christian, who believes “there are different needs for different use cases.”
Source: Chuck Christian, VP of Technology & Engagement, Indiana HIE, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Strong leaders know where to best leverage their experience. For Dee Emon, a nurse by training, it’s in helping the IT staff understand the significant role they play in supporting patient care.
Source: Dee Emon, VP & CIO, Wake Forest Baptist Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When you’re a Marine, you may be asked at any time to step into a leadership role and demonstrate your knowledge, says CIO Brian Thomas, reflecting on the many lessons he has learned.
Source: Brian Thomas, VP & CIO, Swope Health Services, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
At Wake Forest Baptist, patient engagement goes beyond just offering a portal. It’s working with communities and families to find better, less disruptive ways to manage care, says CIO Dee Emon.
Source: Dee Emon, VP & CIO, Wake Forest Baptist Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The biggest mistake health IT leaders are making with vendors? Failing to continually reassess contracts and look for savings, says Brian Thomas, who talks about the need for true partnerships.
Source: Brian Thomas, VP & CIO, Swope Health Services, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The most important career advice Karen DeSalvo can offer? Be open to different opportunities, and learn as much as possible so that you’re prepared when it comes knocking.
Source: Karen DeSalvo, Former National Coordinator for Health IT, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When the same workflow issues surface again and again, it’s time to stop applying band-aids and get to the root of the problem, says CIO Brian Thomas, who talks about his “structured change management process.”
Source: Brian Thomas, VP & CIO, Swope Health Services, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The gap between supply and demand for cybersecurity talent is wide, and it’s only going to grow, according to Mary Alice Annecharico and Meredith Harper, who say it’s time to get creative.
Source: Time To Get Creative: How Henry Ford’s Leaders Are Growing Cybersecurity Talent on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Karen DeSalvo’s time as Commissioner of Health for the City of New Orleans enabled her to see firsthand the enormous impact that actionable data can have on improving public health – a crusade she continues to this day.
Source: Karen DeSalvo, Former National Coordinator for Health IT, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to building a strong security program? Communication, whether that means going on the road to build support, training and re-training the staff, or engaging in dialogues with device manufacturers, say Mary Alice Annecharico and Meredith Harper.
Source: Continuing Education: One Team’s Approach To Warding Off Ever-Changing Security Threats on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For Karen DeSalvo, serving as National Health IT Coordinator offered the opportunity to “think big and do big things,” and made for an extremely memorable three years.
Source: Karen DeSalvo, Former National Coordinator for Health IT, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
At Henry Ford Health System, the key to successfully restructuring the information privacy and security office was in finding a balanced approach to people, process, and technology, say Mary Alice Annecharico and Meredith Harper.
Source: Structured For Success: How A Realignment Helped Elevate Security at Henry Ford on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With Arkansas ranked almost last in care outcomes, the sky’s the limit for Jonathan Goldberg’s team, which is leveraging telemedicine and a clinically integrated network to improve access across the state.
Source: Jonathan Goldberg, CIO, Arkansas Children’s Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The biggest challenge with planning workflows? Even if key individuals are involved in the testing phase, it’s still a leap of faith to make a decision on something that isn't yet visible, says CIO Jonathan Goldberg.
Source: Jonathan Goldberg, CIO, Arkansas Children’s Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When multiple big projects overlap, sometimes it can be attributed to a tactical plan to save resources. And sometimes it was a case of pulling on a loose thread, says CIO Jonathan Goldberg.
Source: Jonathan Goldberg, CIO, Arkansas Children’s Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
With an increased focus on leveraging technology to improve engagement, leaders must make sure the human touch doesn’t get lost in the shuffle, says CIO Jeff Brown, who talks about achieving that balance.
Source: Jeff Brown, CIO, Martin’s Point Health Care, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Despite the fact that it’s a top priority for many healthcare leaders, patient engagement is still an “untapped frontier,” says CIO Jeff Brown, who talks about his strategy at Martin’s Point.
Source: Jeff Brown, CIO, Martin’s Point Health Care, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If leaders want to really engage staff members and grow talent, it has to be an continuous process – not an annual review, says Robin Sarkar, who talks about the program at Lakeland Health.
Source: Robin Sarkar, CIO, Lakeland Regional Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Having a model that includes both a care delivery system and a health plan not only benefits patients, it also offers vendors a unique partnership opportunity, says CIO Jeff Brown.
Source: Jeff Brown, CIO, Martin’s Point Health Care, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The biggest challenge health systems face with population health? It's not always the technical aspect, but the cultural change required, says CIO Robin Sarkar.
Source: Robin Sarkar, CIO, Lakeland Regional Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the biggest challenges for clinicians? Having to hunt and gather, says CIO Robin Sarkar, who talks about the work his team is doing to move data to the point of care and make it visible.
Source: Robin Sarkar, CIO, Lakeland Regional Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The realignment of incentives has enabled the industry to stop focusing on episodic care and start looking at patient care in a much more holistic way, and that’s a huge step forward, says Tina Esposito.
Source: Tina Esposito, VP, Center for HIS, Advocate Health Care, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If organizations – particularly ACOs – really want to understand what data clinicians need to provide the best care, they need to go to the source, says Tina Esposito of Advocate Health Care.
Source: Tina Esposito, VP, Center for HIS, Advocate Health Care, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As an IT leader, Michael Marino understands the push to incorporate data into patient care. But as a physician, he’s concerned about the burden it places on those who deliver that care.
Source: Michael Marino, Chief of IS Operations, Providence St. Joseph Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Of the many challenges that emerge when two large organizations join together, perhaps the toughest is incorporating governance structures and getting everyone on the same page, says Michael Marino.
Source: Michael Marino, Chief of IS Operations, Providence St. Joseph Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Every organization goes through peaks and valleys. It’s a CIO’s job to set the pace and make sure the staff know when to hit accelerate and when to conserve energy, says Joey Sudomir.
Source: Joey Sudomir, SVP & CIO, Texas Health Resources, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health IT is not a one-size-fits-all industry, and so there's no need for a one-size-fits-all CIO, says Marc Chasin, who talks about the two types of leaders he believes we’ll see going forward.
Source: Marc Chasin, MD, VP & CIO, St. Luke’s Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
All leaders want to advance their organizations, but if we lean too much on the staff and put too much strain on resources, we end up moving backwards, says CIO Joey Sudomir.
Source: Joey Sudomir, SVP & CIO, Texas Health Resources, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Three years ago, St. Luke’s had to take a pause in its Epic journey to make sure everyone was headed in the same direction. The detour, says CIO Marc Chasin, was well worth it.
Source: Marc Chasin, MD, VP & CIO, St. Luke’s Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although an organization's priorities are constantly shifting, the fundamentals - communication, transparency, and trust - should stay the same, says CIO Joey Sudomir.
Source: Joey Sudomir, SVP & CIO, Texas Health Resources, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One aspect of a go-live that can’t be overlooked? The volume of last-minute requests that come in, says CIO Matthew Kull, who talks about the keys to change management, what it takes to plan a big project, and how his team is diving deeper with data.
Source: Matthew Kull, SVP & CIO, Parkland Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Having a solid understanding of hospital operations can help CIOs “understand what you’re constituents are trying to do” and help guide them in the right direction, says Jamie Nelson.
Source: Jamie Nelson, SVP & CIO, Hospital for Special Surgery, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As clinicians become more tech-savvy and administrators develop a better understanding of technology’s impact, a partnership is taking shape that CIO Matthew Kull hopes will result in improved outcomes.
Source: Matthew Kull, SVP & CIO, Parkland Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to cybersecurity, there’s no such thing as being over-prepared, says CIO Jamie Nelson, who also discusses how she works to foster a culture of innovation at Hospital for Special Surgery.
Source: Jamie Nelson, SVP & CIO, Hospital for Special Surgery, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The most important piece of advice CIO Jamie Nelson has for those planning a major implementation? Add more staff than you think might be needed, because the appetite for information will only grow.
Source: Jamie Nelson, SVP & CIO, Hospital for Special Surgery, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to mobile adoption, both patients and clinicians have come a long way. But don’t be fooled by the numbers – we still have a long way to go, says Dr. Joe Kvedar of Connected Health.
Source: Joe Kvedar, VP of Connected Health, Partners HealthCare, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Individual accolades are nice to have, but for leaders, the true reward comes when the entire organization is recognized for demonstrating the positive impact of IT and clinical care efforts, says Ed Marx.
Source: Ed Marx, SVP, Advisory Board & CIO (GO), NYC Health & Hospitals, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to transitioning from face-to-face to video visits, clinicians still have trepidation, and the onus is on leaders to assuage those fears by addressing the reimbursement and integration questions, says Joe Kvedar.
Source: Joe Kvedar, VP of Connected Health, Partners HealthCare, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
From digital cameras to population health, Dr. Joe Kvedar talks about the rise of connected health, and how his organization has evolved to meet the changing needs of patients and providers.
Source: Joe Kvedar, VP of Connected Health, Partners HealthCare, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Of all the “golden nuggets” Ed Marx has picked up over the years – both from mentors and his own experiences – perhaps none has been more valuable than being present as a leader.
Source: Ed Marx, SVP, Advisory Board & CIO (GO), NYC Health & Hospitals, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When you’re dealing with an explosion of data, it’s time to shift away from the “shipping and downloading model” and move to a more efficient system, says CIO Keith Perry.
Source: Keith Perry, SVP & CIO, St. Jude Children’s Research Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the biggest challenges in having a longstanding vendor partnership? Making sure that the systems can accommodate evolving workflows and push an organization forward, says CIO Keith Perry.
Source: Keith Perry, SVP & CIO, St. Jude Children’s Research Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most common requests Chuck Christian hears from physicians? ‘Don’t tell me what I already know. Tell me what I don’t know.’ In this segment, he talks about IHIE hopes to make a reality.
Source: Chatting With Chuck Christian, VP of Technology & Engagement, IHIE, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although cybersecurity and patient engagement are certainly high on the list, Trivergent Health’s top priority in 2017 is to stay true to the mission of deploying technologies that help caregivers, says CIO David Quirke.
Source: David Quirke, Corporate CIO, Trivergent Health Alliance, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Although some organizations are finding complex ways to move data, the reality is that most care happens regionally, says Chuck Christian, who talks about IHIE's goal to create a patient-centered data home.
Source: Chatting With Chuck Christian, VP of Technology & Engagement, IHIE, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The biggest advantage of being part of an alliance? Leveraging the purchasing power of a large system while maintaining the identities of three individual organizations, says Corporate CIO David Quirke.
Source: David Quirke, Corporate CIO, Trivergent Health Alliance, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In this installment, Chuck Christian talks about how he benefits in his current role from being able to think like a CIO, the strides IHIE is making in its five-year plan, and what he thinks of the 21st Century Cures Act.
Source: Chatting With Chuck Christian, VP of Technology & Engagement, IHIE, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The most important piece of advice for communicating more effectively with stakeholders? “Tailor your message,” says Dr. John Showalter, who also talks about selling predictive analytics, and how he transitioned from CMIO to CHIO.
Source: John Showalter, MD, CHIO, University of Mississippi Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to predictive analytics, clinicians have serious concerns, says chief health information officer John Showalter, who discusses how his team is working to assuage them and what success they’ve seen so far.
Source: John Showalter, MD, CHIO, University of Mississippi Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
A mentoring relationship needs to happen organically and it can’t be a one-time deal, says CIO Jessica Cornelius, who shares some of the most valuable lessons in leadership she has learned.
Source: Jessica Cornelius, CIO, Hendricks Regional Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When an organization grows as rapidly as Hendricks Regional Health has during the past five years, IT often has to scramble to keep up, says Jessica Cornelius, who talks about the transformation at her organization.
Source: Jessica Cornelius, CIO, Hendricks Regional Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to getting projects approved is in being able to consistently meet stakeholder expectations and demonstrate their value to the organization, says CIO Cindy Peterson.
Source: Cindy Peterson, VP & CIO, Henry Mayo Newhall Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
A successful partnership between hospital leaders and vendors requires a true give-and-take, says CIO Cindy Peterson, which means participating in focus groups and even including vendors in IT strategic planning.
Source: Cindy Peterson, VP & CIO, Henry Mayo Newhall Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If you want determine whether your staff members are truly engaged, there’s a simple question you can ask, says CIO Dan Howard, who discusses his leadership style as well as the attributes he values most.
Source: Dan Howard, Site CIO, Loma Linda University Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
What separates TechSpring from other innovation centers? It goes beyond the experimental, incubator phase and creates a true “connection to the organism,” says Baystate Health CIO Joel Vengco.
Source: Joel Vengco, VP & CIO, Baystate Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the most interesting facets of the CIO role? Positioning IT as a value accelerator, says Dan Howard, who discusses his communication strategy, as well as how he has benefited from project management training.
Source: Dan Howard, Site CIO, Loma Linda University Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
As EHRs are implemented, one of the CIO’s key role is in educating the board and other senior leaders about what to realistically expect with analytics, and managing expectations, says Joel Vengco.
Source: Joel Vengco, VP & CIO, Baystate Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Meeting the needs of local organizations while ensuring alignment with the organization-wide strategy is a balancing act, and one that often involves “interesting conversations,” says CIO Dan Howard.
Source: Dan Howard, Site CIO, Loma Linda University Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If organizations want to reap the benefits of digitized records, they need to start with a solid data architecture and strategy, says Joel Vengco, who talks about his team’s efforts at Baystate Health.
Source: Joel Vengco, VP & CIO, Baystate Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Small and rural organizations need to start collaborating if they’re going to survive, says Randy McCleese, who talks about how CIOs must evolve to meet the changing needs of today’s health IT landscape.
Source: Q&A With CHIME Public Policy Award Recipient Randy McCleese, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If health IT executives want their organizations to stay relevant, they need to find the point of integration between collaborating with core vendors and innovating with startups, says Lisa Stump.
Source: Lisa Stump, SVP & Interim CIO, Yale New Haven Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The biggest issue with the current regularly environment in health IT? Unless changes are made, physicians can’t practice medicine and vendors can’t innovate — and that simply won’t do, says Randy McCleese.
Source: Q&A With CHIME Public Policy Award Recipient Randy McCleese, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to areas like predictive analytics and security, the traditional health IT skills are no longer going to suffice, says Lisa Stump, who believes CIOs need to think out of the box.
Source: Lisa Stump, SVP & Interim CIO, Yale New Haven Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When you're a planning a complex implementation - such as going big bang with Epic's Beaker across three hospitals - you better make sure you have “boots on the ground” support, says CIO Lisa Stump.
Source: Lisa Stump, SVP & Interim CIO, Yale New Haven Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If you don’t have the clinical background that helps with understanding the complexity of healthcare, you need to bring in “trusted leaders that will give you truth and honesty,” says CIO Kathryn Crous.
Source: Kathryn Crous, Network CIO, Kings County Hospital, NYC Health & Hospitals, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The biggest advantage in entering an organization as a consultant? It’s a chance to “test-drive the job,” says Kathryn Crous, who talks about how she was able to build trust with her team.
Source: Kathryn Crous, Network CIO, Kings County Hospital, NYC Health & Hospitals, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Michael Elley weighs the pros and cons of being at both large and small organizations, how the CIO role has evolved in the past decade, and why it’s not realistic to create 5-year plans in today’s world.
Source: Michael Elley, System VP of IT, OhioHealth, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It doesn’t get much more complex than planning an EMR migration and building interfaces while the organization itself goes through major changes, but CIO Kathryn Crous is up to the task.
Source: Kathryn Crous, Network CIO, Kings County Hospital, NYC Health & Hospitals, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
One of the many lessons OhioHealth has learned by collaborating with other industries? The more flexibility and power organizations give consumers, the better relationship will be, says Michael Elley.
Source: Michael Elley, System VP of IT, OhioHealth, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The factor that plays the biggest role in determining a project's success? Having a staff that's invested and engaged, says Michael Elley. The best way to ensure that? By having both operations and IT take the lead.
Source: Michael Elley, System VP of IT, OhioHealth, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Chuck Christian speaks candidly about why “the jury is still out” on FHIR, the toughest component of interoperability, and why he decided to leave the CIO role.
Source: Chuck Christian, VP of Technology and Engagement, IHIE, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Merging two IT cultures isn’t easy, but it can be done if leaders are willing to listen and to ask some key questions, says CIO Bobbie Byrne. And even then, there are going to be landmines.
Source: Bobbie Byrne, MD, EVP & CIO, Edward Elmhurst Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If we really want to understand ‘health information exchange’ – the verb, not the noun – we must realize that they all aren’t created equal, and that some are delivering what clinicians actually need, says Chuck Christian.
Source: Chuck Christian, VP of Technology and Engagement, IHIE, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The toughest part about leading through a merger? Learning another organization’s culture, says Bobbie Byrne, which means identifying where land mines exist and how to sidestep them before making any major moves.
Source: Bobbie Byrne, MD, EVP & CIO, Edward Elmhurst Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
There’s nothing easy about facilitating the exchange of data and presenting it to clinicians in a usable way, but it is possible, says Chuck Christian, who talks about how the Indiana HIE has been able to thrive.
Source: Chuck Christian, VP of Technology and Engagement, IHIE, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Sometimes the most important partnership you have is with a competitor, says CIO Bobbie Byrne, who talks about the value that physician engagement, support, and training can play in planning a successful rollout.
Source: Bobbie Byrne, MD, EVP & CIO, Edward-Elmhurst Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Brian Tew talks about his team’s focus on making sure they’re fully leveraging Epic, the challenge at GHVHS he couldn’t resist, and the one component of leadership CIOs can’t ignore.
Source: Brian Tew, VP & CIO, Greater Hudson Valley Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Leading an organization that has experienced a lot of turnover comes with challenges — particularly in terms of gaining buy-in, but there’s also a surprising upside, says CIO Brian Tew.
Source: Brian Tew, VP & CIO, Greater Hudson Valley Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
What’s a CIO to do when you’re the third an organization has had in three years? Stop the bleeding by building trust and assembling a leadership team to support the core already in place, says Brian Tew.
Source: Brian Tew, VP & CIO, Greater Hudson Valley Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to being a strong leader? Being humble enough to listen, while also having he confidence to make tough decisions, says John Kenagy, who believes that now more than ever, CIOs must be “fearless.”
Source: John Kenagy, PhD, SVP/CIO & CISO, Legacy Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Being acquired can be unnerving, particularly for a smaller hospital. And so it’s critical for CIOs to choose words carefully, keep the communication lines open, and be respectful, says John Kenagy.
Source: John Kenagy, PhD, SVP/CIO & CISO, Legacy Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If you want to transition the IT department away from application support mode and into customer support mode, make sure you’re listening and asking the right questions, says CIO Chris Paravate.
Source: Chris Paravate, CIO, Northeast Georgia Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If health systems want to sell independent practices on a hosted solution, the key is to establish trust, educate on the benefits of integration, and to avoid, at all costs, the oversell, says CIO John Kenagy.
Source: John Kenagy, PhD, SVP/CIO & CISO, Legacy Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Perhaps the hardest part of a CIO's role is in learning to relinquish some control, says Chris Paravate, who talks about how he has worked to educate and empower his staff, and why go-live is only the beginning.
Source: Chris Paravate, CIO, Northeast Georgia Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If you’re going to embark on an “aggressive” EHR rollout, there are several pieces that need to be in place, says CIO Chris Paravate. One of those is workflow training, which should start long before go-live.
Source: Chris Paravate, CIO, Northeast Georgia Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Being CIO at a smaller organization means wearing many hats, but it also means being closer to the day-to-day activities and developing a better understanding of how the organization works, says Daryl Kallevig.
Source: Daryl Kallevig, CIO, Riverwood Healthcare Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
For organizations based in rural areas, keeping patients satisfied is essential, says CIO Daryl Kallevig, who explains how his team is working to maintain a strong community presence.
Source: Daryl Kallevig, CIO, Riverwood Healthcare Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The two biggest keys to surviving in today’s complex environment? Getting actionable data into the hands of decision makers and building strong relationships with other organizations, says CIO Corey Zeigler.
Source: Corey Zeigler, CIO, Fort Drum Regional Health Planning Organization, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The two most important components in pulling off a big-bang EHR implementation? Getting the workflow piece right and maintaining communication with the staff throughout the process, says CIO Daryl Kallevig.
Source: Daryl Kallevig, CIO, Riverwood Healthcare Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
When it comes to population health, the biggest issue organizations like Fort Drum face is data access, says CIO Corey Zeigler, who talks about what his team is doing to present clinicians with “the most complete picture.”
Source: Corey Zeigler, CIO, Fort Drum Regional Health Planning Organization, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
It wasn’t a vendor solution that helped improve processes at Citizens Memorial, but an initiative that starts with a series of questions, says CIO Denni McColm, who talks about how she works to foster innovation.
Source: Denni McColm, CIO, Citizens Memorial Healthcare, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
By not owning hospitals, Fort Drum is in a unique position to bring different entities to the table, says CIO Corey Zeigler, who talks about the organization’s governance structure, and how they're using HIEs to pull together data.
Source: Corey Zeigler, CIO, Fort Drum Regional Health Planning Organization, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
An organization doesn’t need a lot of resources to be innovative — in fact, sometimes having to stretch dollars can generate ideas that otherwise wouldn’t have surfaced, says CIO Denni McColm.
Source: Denni McColm, CIO, Citizens Memorial Healthcare, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
At Citizens Memorial, the key to bringing independent practices into the system has been flexibility, says CIO Denni McColm, who says the decision to “meet physicians where they want to be met” has paid dividends.
Source: Denni McColm, CIO, Citizens Memorial Healthcare, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
If CIOs want to move past the stereotype of “data plumber,” you must “make sure you’re recognized first as an executive, and second as someone who happens to run IT,” says Michael Martz, who offers insights on how to do that.
Source: Michael Martz, CIO, Ohio Valley Health Services, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Mike Martz talks about the tremendous value that testing and support play in implementing a new system, how moving to Meditech 6.1 is “an excuse to drive change,” and the role IT plays in collaborating with other hospitals.
Source: Michael Martz, CIO, Ohio Valley Health Services, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The biggest advantage in leading a second organization through the transition from Meditech Magic to 6.1? Being able to apply lessons learned from round one, says CIO Michael Martz.
Source: Michael Martz, CIO, Ohio Valley Health Services, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Today’s CIO has to know the business at a deeper level than ever before, says Tim Stettheimer, who talks about the evolving CIO role, the value of face-to-face conversations, and the keys to staff retention.
Source: Tim Stettheimer, SVP & Regional CIO, Ascension Information Services, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Michael Archuleta talks about the benefits of partnering with vendors, what he did to earn the respect of his team as a young leader, and how the organization is working to change the perception of rural hospitals.
Source: Michael Archuleta, Director of IT, Mt. San Rafael Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The fundamental starting point for any CIO? “You have to care about the organization and the people ,” says Tim Stettheimer, who discusses the value of showing gratitude, the question all leaders should ask, and the need for self-awareness.
Source: Tim Stettheimer, SVP & Regional CIO, Ascension Information Services, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
These days, Michael Archuleta’s team is focused on security and patient engagement, but before that could happen, an IT strategic plan had to be created and implemented.
Source: Michael Archuleta, Director of IT, Mt. San Rafael Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to a strong relationship with your vendor is actually quite simple, according to CIO Don Reichert: both parties must be open and transparent, and all egos must be checked at the door.
Source: Don Reichert, VP & CIO, The MetroHealth System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Maintaining a strong leadership presence at a large organization may not be easy, but it’s critical, says Tim Stettheimer, who talks about how he strives to stay “plugged in” and offers tips on how to initiate conversations.
Source: Tim Stettheimer, SVP & Regional CIO, Ascension Information Services, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Critical access hospitals have the deck stacked against them, but those that are able to fully leverage every asset and view IT as a business partner can get out in front, says Mt. San Rafael's Michael Archuleta.
Source: Michael Archuleta, Director of IT, Mt. San Rafael Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Population health isn’t just about exchanging data electronically, says CIO Don Reichert. It’s about leveraging analytics to make better decisions that ultimately keep patients out of the hospital.
Source: Don Reichert, VP & CIO, The MetroHealth System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Don Reichert talks about the multi-year journey from a best-of-breed approach to a core vendor strategy, how his organization is working to ensure talent is being properly leveraged, and what it’s like being a safety-net hospital.
Source: Don Reichert, VP & CIO, The MetroHealth System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
In the final installment, Kent Gale talks about what it’s been like to work closely with his son, the role that volunteer work plays in his life, and what KLAS does to make sure quality never takes a back seat.
Source: Kent Gale, Founder and Chairman, KLAS Enterprises, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Why did KLAS decide to take on interoperability? “There was a lot of misinformation,” says Kent Gale, who also talks about what surprised him at the inaugural summit, and the next big area his team is focusing on.
Source: Kent Gale, Founder and Chairman, KLAS Enterprises, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The type of people you want on your team are those who crave a challenge, says CIO Craig Richardville, who discusses the value of learning from other industries, how he sees care in 5 years, and the question leaders must always ask.
Source: Craig Richardville, SVP & CIO, Carolinas HealthCare System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Convincing providers to spend valuable time providing input on vendors wasn’t easy, but KLAS found a way, and a product was born, says Kent Gale, who opens up about how the company was formed, the tweaks they’ve made, and the biggest challenges they’ve faced.
Source: Kent Gale, Founder and Chairman, KLAS Enterprises, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Offering virtual care services and e-visits is good, but it wasn’t enough, so Carolinas HealthCare took it a step further by creating an app that lets patients safely share data from wearables. And they aren’t stopping there, says CIO Craig Richardvillle.
Source: Craig Richardville, SVP & CIO, Carolinas HealthCare System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About CHS
Multiple-vendor platform with Epic, Cerner & McKesson
“The future is interoperability and being able to share data.”
EDW, HIE & patient engagement
Using patient-generated data to create “a “unified, holistic view”
Learning from Mint.com — “We’re going to you.”
Source: Craig Richardville, SVP & CIO, Carolinas HealthCare System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Competing for IT talent
Coming to Moffitt as applications director
Succeeding Mark Hulse — “It was an ideal situation.”
The CIO learning curve
Strong leadership — “It has been essential for my own success.”
An environment of trust
Source: Jennifer Greenman, VP of IT & CIO, Moffitt Cancer Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Staff motivation — “Being able to contribute is a very meaningful experience.”
Patient-centered care as a “core principle”
100% portal adoption
Proactive approach to security — “We want to inform, not scare.”
HIMSS Stage 6 — “It helped energize our efforts.”
Professional development plans
Source: Jennifer Greenman, VP of IT & CIO, Moffitt Cancer Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Using care navigators to engage patients
20 years of dramatic change — “IT is constantly changing.”
Previous CIO role at Beaufort Memorial
Her leadership style: “I give them guidance, but there’s no micromanaging.”
A responsibility to mentor
Advice for CIOs: Don’t be afraid
Source: Kathy Ross, VP & CIO, Sacred Heart Health System and Providence Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Moffitt Cancer Center
TCC — “It’s an essential part of our care delivery and research model.”
Oncology Research Information Exchange Network
Taking Chemo paperless — “It’s one of the most complex aspects of the EHR.”
Commitment to personalized medicine
The steep oncology learning curve
Source: Jennifer Greenman, VP of IT & CIO, Moffitt Cancer Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Clinically-led projects — “We’re being totally transparent and inclusive.”
Power of executive sponsorship
“Leadership all the way down is committed.”
From Allscripts to athenahealth in ambulatory
Analytics initiative with Optum — “It will give us a clear picture.”
The CIO’s challenge — “Projects don’t stop.”
Source: Kathy Ross, VP & CIO, Sacred Heart Health System and Providence Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Dual CIO role — “It was a challenge initially.”
Consolidating into one IS department
“We’re like an IS company within Ascension.”
Forklift EHR replacement — “We’ve got a challenging year ahead of us.”
Goal of standardization across Ascension
Biggest challenge: change management
Source: Kathy Ross, VP & CIO, Sacred Heart Health System and Providence Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Challenging the status quo “in a respectful way.”
Stretching the executive team’s vision
“We need to build up our emotional intelligence.”
The question to ask CEOs
“I learned a lot by conducting those interviews.”
Value of self-reflection
Looking ahead — “I want it to be a continual dialogue.”
Source: CIO Reinvented: Donna Roach On The Key Attributes Of Today’s Leader (Part 2) on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“The next 5-10 years are going to be even more challenging.”
Senior leader/change agent/innovator
“Real-world stories” at Boot Camp
Work/life balance
“We need to do more to prepare future leaders.”
The next chapter
Source: Tim Zoph, Health IT Advisor & Former CIO, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Research goal: “What are the professional development needs of the CIO?”
“It wasn’t a typical study.”
Working with Tim Zoph
Identifying gaps in alignment & key leadership attributes
Operations “taking a backseat”
“They want a strong senior leader at the table.”
Source: CIO Reinvented: Donna Roach On The Key Attributes Of Today’s Leader (Part 1) on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
A legacy of talent development
Connecting IT “to the mission of the organization”
Need for collaboration — “The work is too hard not to share what we’ve learned.”
Operational excellence
Teaching work/life balance at CHIME Boot Camp
Delivering on a promise vs. promising to deliver
Source: Tim Zoph, Health IT Advisor & Former CIO, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
22 years at Northwestern
First corporate CIO — “We needed better information.”
New expectations for the CIO
Taking on non-IT tasks — “It helped my credibility as a leader.”
Early automation challenges
Building trust — “I’m not walking away until this is right.”
Source: Tim Zoph, IT Advisor & Former CIO, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Chuck Christian’s term — “He was truly a catalyst for change.”
Need for benchmarking & collaboration
“It’s not a matter of if you’re going to get hacked.”
Leveraging military experience to improve security
CHIME/HIMSS Forum — “We have one day to make a big impact.”
The vision: “Exceptional leaders transforming healthcare”
Source: CHIME Update With President & CEO Russ Branzell, Part 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
13 years with Alegent Health
Epic selection process
Learning the business during M&A — “It helped me to be better leader.”
National standardization vs local integration
Filling Bill Spooner’s shoes — “Could I really continue to build on the legacy?”
Learn and understand first
Source: Ken Lawonn, SVP & CIO, Sharp HealthCare, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
MU changes — “You can be everything from a skeptic to an optimist.”
Determining “the next step of revolutionary change”
Keeping on the path to ACOs
Launching the patient ID challenge
“What is the biggest problem you need to fix?”
New Board Chair Marc Probst – “A great leader in our industry.”
Source: CHIME Update With President & CEO Russ Branzell, Part 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health plan & the “interesting dynamic” with payers
Creating an IT risk management department
Educational awareness — “Healthcare workers tend to be trusting.”
Rise of the CISO
Posturing for pop health — “It’s not scalable with the existing technology.”
Mobility steering committee
Allscripts’ FollowMyHealth portal
Source: Ken Lawonn, SVP & CIO, Sharp HealthCare, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Sharp HealthCare
Hospitals on Cerner, practices on Allscripts
Leveraging dbMotion’s HIE to present “an integrated view.”
Internally developed data warehouse
Short-term & long-term costs of a single-vendor approach
Predictive analytics — “You’ve got to be able to capture that data.”
Source: Ken Lawonn, SVP & CIO, Sharp HealthCare, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The workflow gap — “These are things we can address and fix.”
Importance of soft skills
Security & the challenge with “human engineering.”
Back to consulting — “It was the next step.”
CIO as collaborator
“Clinicians can’t opt out of discussions.”
The most “exciting” trends in health IT
Source: Edith Dees, President & CEO, CAPSYN (Former CIO), Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
CIO role at St. Mary’s
Maine’s “very progressive PC physicians”
Replacing legacy systems — “It was at the tipping point.”
Merging 3 systems into 1 with SMS
The “consultant glow”
Early career as ICU nurse — “Each alarm meant something to me. I get that.”
Source: Edith Dees, President & CEO, CAPSYN (Former Longtime CIO), Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Climbing the ladder at WRMC
Reporting directly to the CEO — “I learned so much from him.”
Her career-defining moment
“What I love to do is empower people to take that passion and run with it.”
Value of mentoring — “It makes me feel really good.”
Her father’s advice
Volunteer work with WHIMA
Source: Jennifer Laughlin Mueller, CIO, Watertown Regional Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Consulting after 20+ years as CIO
Reflecting on 10 years at Holy Spirit
Chance to redefine the CIO role — “It was love at first sight.”
Visible leadership & accountability
Change management strategy — “This is what’s going to happen”
Staff education curriculum
“It was a night-and-day satisfier.”
Source: Edith Dees, President & CEO, CAPSYN (Former Longtime CIO), Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Challenge with 5 percent rule
Early MU adopter — “It served us well participating in it.”
WISHIN “as a hub and spoke”
2-factor authentication for remote users
“We want to make sure we’re protecting patient information.”
17 years at Watertown Regional — “I just kept getting more opportunities.”
Source: Jennifer Laughlin Mueller, CIO, Watertown Regional Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Watertown Regional MC
Affiliating with LifePoint — “We’re trying to feel our way through the transition.”
Upgrading to Meditech C/S 5.6.7 for “more functionality.”
Optimization visits
Establishing governance structure & processes
Physician IT advisor as a “liaison”
Source: Jennifer Laughlin Mueller, CIO, Watertown Regional Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Taking over for Rich King — “Our thinking was very similar.”
Pushing for an “A”
The “blessing & curse” of being in consulting
7 years at UPMC
IT’s role in organizational strategy
Prioritization challenge for CIOs — “There’s always more work than you’ve got time.”
Source: Jim Venturella, CIO, WVU Medicine, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Docs pushing for CPOE — “That tells me they’ve embraced technology”
Going live with Allscripts in 2004 (pushed back by a hurricane)
“Workflows have changed dramatically.”
Keeping clinicians “happy”
Outsourced IT department — “My job is to be CIO.”
IT as a “diving buddy check”
Honesty in vendor-client relationships
Source: Mark Kilborn, CIO, Springhill Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Data warehouse — “There are a lot of capabilities we haven’t fully utilized.”
Self-service with advanced analytics
Prioritization — “Everyone’s always balancing.”
“Huge opportunity” for telemedicine
Epic Care Everywhere vs state HIE — “It’s materially different on what’s being exchanged.”
Being “the lead person” at WVU
Source: Jim Venturella, CIO, WVU Medicine, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Springhill MC — “It is a competitive market.”
Being a showcase for Allscripts
Working with developers to “maximize efficiency”
HIMSS Stage 7 — “You have to have all hands on deck.”
Shared best practices
Convincing docs to go electronic — “That’s a tough pill to swallow.”
Source: Mark Kilborn, CIO, Springhill Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
WVU Medicine’s journey to integration
3 hospitals on Epic, plans for 4 more
Education through site visits
Epic everywhere — “I definitely think this is the right strategy.”
Building buy-in through communication
Eye on ACOs — “The world is not stopping.”
Source: Jim Venturella, CIO, WVU Medicine, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Merging 3 health systems — “It’s still a work in progress.”
MU as a carrot
Focus on telehealth, e-visits
3 areas of growth: construction, affiliation & acquisition
Reflecting on the days of mainframe-based email
Personalized care — “It’s a journey.”
Source: Steve Hess, CIO, University Of Colorado Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Big-bang with Epic — “It’s scary. It’s big, and there’s a lot of change management.”
80/20 rule with workflow
Standardized order sets across UCHealth
3 tiers of data
“Analytics is a never-ending journey.”
Defining data — “It’s not trivial.”
Source: Steve Hess, CIO, University Of Colorado Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
SXSW Pediatric Health Pitch & TMC Think Tank
“There are so many ideas coming at you.”
Focus on portals
Telehealth — “It will give us the ability to spread our wings further.”
The “gotcha” with having a blank slate
Health IT today — “Despite the amount of work, it’s still a lot of fun.”
Source: Myra Davis, SVP & CIO, Texas Children’s Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
UCHealth’s birth in 2012
Implementing Epic & Lawson across the system
A “high-level framework” for project management & governance
People, process & tools
“Why not Epic?”
Customization vs. configuration — “Be collaborative, but get to the decision.”
Source: Steve Hess, CIO, University Of Colorado Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Dashboard education
“The ability to understand technology is where we’re falling short.”
Focus on evidence-based guidelines
IS participation in care groups — “They realize they speak very different languages.”
Adopting a clinical liaison model
Plan, do, study, act — “If it’s not working, we’ll figure out how to make it better.”
Source: Myra Davis, SVP & CIO, Texas Children’s Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
From “hands-on” role to strategic management
Coming home to Faith Regional
CHIME Boot Camp & CHCIO certification
“It was a nice way to advance beyond my years.”
MBA in healthcare administration
Today’s CIOs — “You have to be able to adjust very quickly.”
Transformational vs transactional leaders
Source: Brian Sterud, VP of IT & CIO, Faith Regional Health Services, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Texas Children’s Hospital
Epic in hospitals & clinics
Finding the right balance with data access
“Don’t underestimate the level you have to go through to the explain data.”
Population health
Future EDW plans — “The concept of data is never-ending.”
Source: Myra Davis, SVP & CIO, Texas Children’s Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The “Holy Grail” for portals
Security & the industry-wide “Sense of urgency”
External penetration tests & internal threat tests
Security committee with cross-section representation
“We have the platform to have the discussions that we need to have.”
Having a CEO who “gets it.”
MU 2 attestation with providers
Source: Brian Sterud, VP of IT & CIO, Faith Regional Health Services, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Faith Regional
Being independent — “From an IT perspective, it’s incredible.”
Soarian in the hospital, NextGen in clinics
EHR evaluation process in Q1 2016 — “We’re exploring our options.”
Data flow between hospital & clinics
Biggest MU 2 hurdles
Leveraging MobileMD to hit thresholds
Source: Brian Sterud, VP of IT & CIO, Faith Regional Health Services, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Applying PI principles to helpdesk support
Keys to fostering innovation
15 years at Mass General
Filling Jim Noga’s shoes — “There was no learning curve.”
Past lives in programming & consulting
Epic changes — “Our world will be significantly different after we go live.”
The “larger value-add” of today’s CIO
Source: Keith Jennings, CIO, Massachusetts General Hospital & Physicians Organization, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Role of case managers in pop health
ACO pioneer — “We built a lot of history and protocol and function in this area.”
90/10 rule
Creating a “hub” for best practices
Life as a “recovering programmer”
Fostering innovation — “That’s my dessert.”
Source: Keith Jennings, CIO, Massachusetts General Hospital & Physicians Organization, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
IT liaison to the clinical team — “It was a great look into operations.”
Project management experience with Kaiser
Staying out of the weeds & “focused on the more strategic role.”
Recruiting challenges
“We do our best to grown our own talent.”
Keys to staff engagement
Source: Mike Canfield, VP of Operations & CIO, Firelands Regional Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Mass General & MGPO
Governance structure at Partners
“Natural tension” between CIOs & CMIOs
Going “soup to nuts” with Epic across Partners
Live with rev cycle, planning a “staggered wave” for clinicals
“We’re hoping for some quick wins.”
Facing a major strategic change — “The world changed.”
Source: Keith Jennings, CIO, Massachusetts General Hospital & Physicians Organization, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Creating the right-sized EHR selection team — “We’re not trying to do a backroom deal.”
Relying on consultants to fill in the gaps
Vendor management — “It’s a whole different relationship now.”
Sharing best practices — “I’m a huge fan of stealing shamelessly.”
4 years at Firelands
Dealing with a leadership shake-up
Source: Mike Canfield, VP of Operations & CIO, Firelands Regional Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
New CHIME vision statement — “Healthcare is changing, and so our role had to change.”
Emulating Wayne Gretzky
Getting docs the right data at the right time
CIO 3.0: “Running the servers is not a core competency.”
Management By Wandering Around
“You have to be willing to walk into the storm.”
Source: Q&A With CHIME Board Of Trustees Chair Chuck Christian on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Firelands Regional
Meditech 5.6.6 in acute, eClinicalWorks in practices
Looking to layer on analytics
Patient engagement struggles
MU final rule delays — “We just don’t have enough time to recover.”
Bracing for ICD-10
Ripping out the core EHR — “We’re going to have to be able to do more advanced analytics.”
Source: Mike Canfield, VP of Operations & CIO, Firelands Regional Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Policy leadership changes
Mari Savickis & Leslie Kriegstein — “True rock stars in the industry.”
“Critique by itself can be just construed as complaining.”
CHIME Technologies — “Focusing on new and innovative areas.”
2015 Fall Forum
“We’ve made a big effort to make it not only extremely valuable, but also extremely relaxing.”
CIO 3.0 — “Everyone has to up their game.”
Source: Russell Branzell, President & CEO, CHIME, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
IT’s role as facilitator
Collaborating with clinicians — “We’re not just coming to them and handing them technology.”
At LMHS since 2001 — “My plan was to stay 3 years.”
“I don’t think I’ve had two days that are similar.”
Reflecting on 15 years of change
Getting through the “dark” times
Source: Sallie Arnett, VP of IS, Licking Memorial Health Systems, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Business continuity planning
Data housed at the university — “We have to be in lockstep.”
Learning from Dennis Sato & Rick Warren
Complexity of the CIO role — “This job is not just about the technology.”
Staff engagement — “You have to help them understand the tradeoffs.”
Giving back with Bright Beginnings
Source: Mark Lauteren, CIO, University of South Alabama Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
State of Meaningful Use
Stage 2 modifications — “The relief I know the industry’s been wanting”
Focus of Stage 3: security, clinical decision support & patient engagement
Potential impact of a 90-day reporting period
CHIME’s Patient ID challenge
Crowdsourcing — “We’ve tried since day 1 for this to be 100 percent transparent.”
Source: Russell Branzell, President & CEO, CHIME, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Waiting to attest to MU 1 — “We wanted it to be accurate.”
“Multi-layered” approach to patient engagement
Ohio Health Information Partnership
Bringing IS security in-house with a “very controlled approach.”
Educating staff in a “non-threatening way”
2015 Most Wired
Having a “passionate” team
Source: Sallie Arnett, VP of IS, Licking Memorial Health Systems, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Standardization across the system — “The folks wanted change.”
Right people in the right seats
Weekly strategy sessions — “How do we get to where we need to be?”
ICD-10 — “We’ve done everything that needs to be done.”
Attesting to MU 2 & planning for stage 3
Data security — “It’s a never-ending chess match.”
Dealing with research data
Source: Mark Lauteren, CIO, University of South Alabama Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
A culture of innovation
Staff retention challenges
Benefits of being small — “We can empower people to use innovation as a driver.”
At Metro since 1996
CIOs & project management
Importance of ownership — “We’re all held empowered and accountable.”
Work-life balance
Source: Bill Lewkowski, Executive VP & CIO, Metro Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Licking Memorial
“We’re really driving away from the interface model.”
Structural changes to IS
3-year integration project with “staged out” clinical projects
Meditech since 1985 — “Our team is very entrenched in it.”
Benefits of being small — “We don’t have to get 100 committees together to turn the ship.”
Focus on MU 3: “I’m a strong advocate of patient engagement.”
Source: Sallie Arnett, VP of Information Systems, Licking Memorial Health Systems, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About USA Health System
Converting to Cerner Millennium to create “one patient, one record.”
From IT to IS: “We’re not about technology; we’re about providing services.”
Upgrading the “aging” infrastructure
Focus on customer service — “We never say no.”
Hiring the first CMIO
Source: Mark Lauteren, CIO, University of South Alabama Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Competing against big players: to consolidate or not
Operating during a pending acquisition — “It’s a challenge.”
Upgrading Epic to “continue to optimize and evolve.”
Forming a clinically integrated network
Hosting site — “We’re very proud of our continued innovation.”
Cutting-edge work with desktop virtualization
Silicon Valley mentality
Source: Bill Lewkowski, Executive VP & CIO, Metro Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Metro Health
New campus to enable consumer-centric care
Epic in hospitals & practices
MyMetro portal
Clinically integrated network — “Our strategy is one of integration”
Centralizing reporting & analytics
“Guiding principles” for success with Great Lakes Health Connect
Source: Bill Lewkowski, Executive VP & CIO, Metro Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
His “natural progression” from CTO to CIO
CHIME Bootcamp
Learning from mentors — “It’s good to know you’re not alone in the universe.”
Chief Patient Advocate — “It’s where the CIO is going.”
Executive leadership & buy-in
The Steve Jobs comparison
Source: Aaron Miri, CIO, Walnut Hill Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Attesting to MU as a new org
Prioritization challenges — “It’s keeping up with the demand.”
Focus on population health & HIEs
Information blocking — “It’s cost-prohibitive”
Pros and cons of being new – “There’s something to be said for tried and true practices.”
Solving the process improvement Rubik’s cube
Source: Aaron Miri, CIO, Walnut Hill Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Population health with Emory — “They’re able to access information much easier.”
Reducing readmissions with paramedicine
Meditech’s portal functionality — “It doesn’t fit our patient population.”
From outdated systems to being a Horizon development site
The mentor that “helped moderate” him
Being the new CIO — “It’s all about interacting with people. The strategy will come.”
Source: Rick Allen, CIO, Southern Regional Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Walnut Hill — “The hospital Steve Jobs would have built.”
Being a physician-managed hospital
5 & 15 rule
C-suit execs wearing “the hat of patient advocate”
Physician engagement & buy-in
Soarian clinicals & financials — “We’re basically a paperless environment.”
Finding the “sweet spot” with wearables
Source: Aaron Miri, CIO, Walnut Hill Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
His approach as the new CIO
Taking cues from Ed Marx & Ed Brown
Value of rounding — “You have to have that interpersonal relationship to be able to ask them to do things.”
Dealing with the CEO’s sudden retirement
CIO = air traffic controller
Bringing more relevance to IT
Source: Rick Allen, CIO, Southern Regional Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Prioritization challenges — “I use a Ouija board most days.”
Medicaid reform, MU & expansion
Early career influencers
12 years in consulting — “It made me a better CIO in the long run.”
“Henry Kissinger skills”
Pride in Albany’s progress
Source: George Hickman, EVP & CIO, Albany Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Southern Regional
Making data “push, not pull”
Change management — “You struggle with how much the organization can absorb at once.”
Yellow-lighting projects
Research before the role to walk in “with your eyes open.”
Cleaning up a fragmented IT environment
Source: Rick Allen, CIO, Southern Regional Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Playing “the giving back role” as a reference site
Serving on the MedAllies board
SHIN-NY (NY’s HIE)
Connectivity standards — “We’re seeing the march continue”
Pilot for ONC direct standard in 2009
“Heroic effort” required to meet MU
Patient engagement in acute vs ambulatory
Source: George Hickman, EVP & CIO, Albany Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Keys to change management — “Move swiftly.”
“Transparency has everything to do with trust.”
Working with Ross Perot
From consultant to CIO — “It scared the hell out of me.”
“High stakes” at UCSF
Evolving CIO role — “The infrastructure aspect has to be automatic.”
Source: Joe Bengfort, CIO, UCSF Medical Center and Campus, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Albany Medical Center
Being a Soarian development site — “There were a lot of fits and starts.”
Siemens-Cerner merger
“There’s a direction there and an investment pattern that’s going to continue.”
Meeting with John Glaser & Kent Gale — “They gave us an early preview of the intended roadmap.”
Source: George Hickman, EVP & CIO, Albany Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
UCSF’s analytics approach — “We’re incrementally moving and maturing the data model.”
Early adopter of Epic Cogito
Creating dashboards to ID and solve issues
Two-tiered governance structure — “You can’t throw big, heavy governance at this.”
Lean — “It’s a culture first.”
Consolidating IT departments
Source: Joe Bengfort, CIO, UCSF Medical Center and Campus, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
MU as a catalyst—“It has forced us to go to a whole new level.”
Analytics & decision support department
Goal: consistency throughout the organization
CIO role — “There’s a lot more to the position than IT.”
Physician engagement — “It’s a give and take.”
Working on the CHCIO certification process
“It keeps me learning.”
Source: Gary Barnes, CIO, Medical Center Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About UCSF Medical Center
Heavy focus on ACOs
3-legged clinical enterprise strategy
Applying research to the clinical setting “in near real-time”
2 years into Lean
Optimizing Epic “in synchronization” with CPI initiative
Interoperability challenges
Source: Joe Bengfort, CIO, UCSF Medical Center and Campus, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Recruiting volunteers to drive portal usage
Restructured capital project committee — “That has been a tremendous improvement.”
Assessing change readiness
From IBM to CIO
Evolution of the role — “It wasn’t the CIO position it is today.”
Source: Gary Barnes, CIO, Medical Center Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Addressing the future IT workforce
Take your kids to work day — “We’ve got a model to replicate.”
Creating a supportive culture
Her early days as a working mom — “Things have changed a lot.”
‘Kick your feet back’ strategy sessions
Need for “diversity of views”
Source: Sue Schade, CIO, University of Michigan Hospitals and Health Centers, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About MCHS Odessa
2-year process to select Cerner
Best-of-breed vs integrated solution — “It was overwhelming.”
Economics of integration
Selling to the board — “It’s like building a house.”
5-7 minute training intervals
“We want to make sure that we’ve built something that people will use.”
Source: Gary Barnes, CIO, Medical Center Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Driving culture change
“You have to get people to a state of readiness.”
Traits of a successful CIO — “A good balance of strategic and operational.”
Avoiding the black box
IT as ‘part of the extended care team’
Her blog — “I wanted to share my experience and lessons.”
Avoiding the blame game
Source: Sue Schade, CIO, University of Michigan Hospitals and Health Centers, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Rounding checklists
Going through a “surprise” acquisition by Tenet
12 years with Fresenius — “I was able to dive very deep and understand that disease.”
A portfolio of innovation
From Boston to Arizona
Work-life balance with 2 young children — “It’s a very supportive environment”
Source: Kristin Darby, CIO, Cancer Treatment Centers of America, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
2014 CIO of the Year — “It truly has been an honor.”
Being a role model
Her road to CIO
Leaving Partners after 13 years — “I wanted to have a broader role.”
Jumping into an Epic rollout at UMich
Being the new CIO
Dealing with history and baggage — “It’s a new day.”
Source: Sue Schade, CIO, University of Michigan Hospitals and Health Centers, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Patient engagement & entertainment platform
Personalized treatment
Rebuilding analytics — “It requires a heavy IT investment.”
Using consultants
Staff engagement — “It’s incredibly important to me.”
Rounding & face-to-face talks to “feel the pulse of the facility.”
Source: Kristin Darby, CIO, Cancer Treatment Centers of America, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About CTCA
“We provide an integrated approach to cancer care”
Engaging patients — “They’re part of the care team.”
Videoconferencing to communicate with scattered staff
Allscripts Sunrise Clinical Manager
Personalized care
Heavy portal usage — “It’s part of the culture that we build around.”
Source: Kristin Darby, CIO, Cancer Treatment Centers of America, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Staff engagement — “I see people that are out of place, and it’s inspiring.”
Organic mentoring
2 years as medical group CIO
“Anytime you change careers, you have a pause.”
Handholding to foster innovation — “No idea goes unheard.”
“You have to find a leadership style that matches your personality.”
Source: Joel Taylor, SVP & CIO, CarePoint Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
3 steps to coordinated care
Attesting to MU 2
Engaging with elderly patients — “It’s a struggle.”
Waiting on HIEs and ACOs — “There are a lot of decisions to be made before going down that path.”
IT staff of 130
Leadership strategy – “Hire the right people.”
Source: Joel Taylor, SVP & CIO, CarePoint Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Interim CIO
Guardrails for demand management — “It was quite eye-opening.”
Consulting experience in her back pocket
Introverts managing relationships
Building trust
Evolving CIO role — “We have to understand the business.”
“Innovation isn’t easy.”
Source: Patty Lavely, SVP & CIO, Gwinnett Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About CarePoint
Upgrading to the newest Meditech version — “Staying where you are is not a good business decision.”
eClinicalWorks in owned practices
Data-sharing hurdles — “They certainly don’t make it easy for us.”
Creating a defined risk management process
“Now it happens as a matter of our day-to-day business.”
Source: Joel Taylor, SVP & CIO, CarePoint Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Revamping security
Cybersecurity talent — “We found it very difficult to recruit those skills.”
Prioritizing by communicating
Information Management Planning Council
Executive support — “Our leadership team is willing to ask questions.”
Starting a consulting company
Source: Patty Lavely, SVP & CIO, Gwinnett Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Career path — From CIO to Perot to CIO
“I like to figure out the problem and be part of working to get it resolved.”
MBHS’ “strong commitment to technology”
Recruiting challenges
Rapidly changing HIT industry
Thoughts on MU — “I like the spirit of the law.”
Weighing the pros and cons
Source: Steve Stanic, VP & CIO, Mississippi Baptist Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Gwinnett Health System
Navigating a major EHR selection process
Strong demo participation — “We’re trying to obtain as much input as possible.”
Acquiring primary care practices
Georgia’s HIE model — “A network of networks”
Challenges of attesting to MU 2 with Horizon
Source: Patty Lavely, SVP & CIO, Gwinnett Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Patient portals — “The toughest measure to hit.”
His team’s 5-point engagement strategy
Shifting responsibilities
Mississippi Affiliated Network
“We needed a strategy so we’re not always at the mercy of Medicare or Blue Cross.”
Improving throughput — “That’s the name of the game now.”
Source: Steve Stanic, VP & CIO, Mississippi Baptist Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Her pivotal career moment — “I want your job.”
Learning from mentors
“It’s about really listening to what people say.”
Embracing challenges — “I really didn’t know what I was signing up for when I said yes.”
From nursing to technology
Advice for aspiring CIOs — “It’s not about immediate gratification.”
Source: Theresa Meadows, SVP & CIO, Cook Children’s Health Care System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Mississippi Baptist
McKesson clinicals & financials
“Testing” Paragon at a CAH — “Standardize as much as you can.”
Migrating from Horizon to Paragon
Building up the clinician hub — “It’s just like anything else; you can’t get there quick enough.”
Paragon v.13 pilot
Source: Steve Stanic, VP & CIO, Mississippi Baptist Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Pediatric EHRs & the functionality gap
Partnering with athenahealth & Meditech
“We really worked hand-in-hand to build that pediatric functionality.”
Challenges with dosing, growth charts & vaccine schedules
Harnessing the power of texting
Innovation in focus — “If we lose sight, nobody will have their eye on the ball.”
Source: Theresa Meadows, SVP & CIO, Cook Children’s Health Care System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
From graveyard shift computer operator to CIO
Leading by example — “I wouldn’t expect anyone to do anything I either haven’t done or wouldn’t do.”
Keys to staff retention
Ritz-Carlton & the “obligation” to provide excellent service
Importance of rounding — “Don’t lead from behind a desk.”
Good vs great
Source: Ken Deans, VP & CIO, Chesapeake Regional Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Cook Children’s
Focus on ambulatory growth — “It’s critical to our overall system strategy.”
Meditech in hospital, athenahealth in physician practices
Upgrading to Meditech 6.1
Enabling mobility — “Clinicians are always in motion.”
Telehealth pilot
MU reporting metrics — “They’re still mostly very adult-driven.”
Source: Theresa Meadows, SVP & CIO, Cook Children’s Health Care System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Focus on analytics — “Information is what you need to focus on the running the business”
Enterprise 5-year IT strategic plan
“Each year you have to reassess it and be willing to move and change.”
Communication strategy
Timing of MU & Epic go-live
ICD-10 – “America is not prepared for it.”
Source: Ken Deans, VP & CIO, Chesapeake Regional Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Physician engagement
“We don’t get relationships sitting in offices. You have to get out.”
Lessons learned in change management
Biggest surprises about becoming a CIO
Anticipatory staffing — “It’s not a sustainable model.”
Learning project management as an executive medical director
Coming to Baptist in 2001 — “I knew I’d found home.”
Source: David Bensema, MD, CIO, Baptist Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Chesapeake Regional
Migrating to Epic
Flexibility with go-live — “We’re not trying to meet a date for the sake of meeting a date.”
Epic Connect model with Good Help Inc.
Biweekly meetings – “We want to be nimble.”
Focus on workflow and process improvement
“Don’t let perfect be the enemy of good.”
Source: Ken Deans, VP & CIO, Chesapeake Regional Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Leading EHR selection process as CMIO
Heavy physician representation
“Lean” 175-person Epic team
Frustration with poaching — “It’s keeping that vision in front of myself and helping others see it.”
Epic rollout: “Operationally led, IT supported”
Challenges with clinical summaries
Broadband Internet — “We are struggling as a state.”
Source: David Bensema, MD, CIO, Baptist Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Best-of-breed affiliation strategy
Staff retention — “Success energizes people.”
Learning “team chemistry” from Coach K
Participative meetings
21 years with Inova — “I wore a number of hats there.”
A passion for technology integration
Riding The mHealth wave
Source: Ed Grogan, VP & CIO, Calvert Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Baptist Health
15-month Epic rollout by region
“We’ll be troubleshooting and making adjustments that are required immediately.”
Creating & populating Epic record in physician practices
Staffing for go-live — “We need them present.”
“I don’t know that we can ever optimize, but we can always improve.”
Personalization labs
Source: David Bensema, MD, CIO, Baptist Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
NextGen’s community HIE
Attesting to MU 2 (acute in 2014, ambulatory in 2015)
Push & pull methods of data exchange
CRISP’s magic button to give docs “a broader scale of information.”
Patient-centered medical homes: “It’s not just high tech; it’s high touch.”
Maryland eCare
“We’re the mouse that roars”
Source: Ed Grogan, VP & CIO, Calvert Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Easing staff burden with consultants & interns
Work-life balance
Getting personal with staff — “It’s importance to me to know what’s going on with them.”
“Dynamic” HIT industry
Cutting edge, not “bleeding edge”
Evolution of physician engagement
Source: Tom Pacek, VP & CIO, Inspira Health Network, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Calvert
Allscripts ED, NextGen in ambulatory
9-month EHR selection process: deep dives of “the big 3”
Meditech’s population health roadmap
Using consultants
17 focus groups — “We wanted to engage all the major stakeholders in the organization.”
Physician advisory council
Source: Ed Grogan, VP & CIO, Calvert Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Selling ACOs to the board
Gathering data — “If you can’t measure it, you can’t improve it.”
Physician trust factor — “The lines are blurred now.”
South NJ’s “robust” HIE
Merger with Underwood Memorial
Working with Comcast to enable “complete redundancy”
Importance of board support
Source: Tom Pacek, VP & CIO, Inspira Health Network, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Innovation Institute’s Shark Tank sessions
“Ever-maturing” security roadmap
Taking a page from finance
“Blend of responsibilities” as VP of IT
From “cutthroat” industries to healthcare — “I wasn’t sure what to expect”
Rounding & interacting with the staff
Building a diverse team
Source: David Baker, VP of IT, St. Joseph Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Inspira
Soarian in hospitals, ambulatory migrating to Cerner
Physician bakeoff to select a system
Inspira’s “enterprise mentality”
MU attestation on physician side — “The biggest gap is the patients.”
Onsite portal signups & tests
“You can’t control the patient; the best you can do is educate them and get them engaged.”
Source: Tom Pacek, VP & CIO, Inspira Health Network, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“People before tickets”
StaffHub’s “modern-day intranet” concept
From 50 to 40K users in 6 weeks
Selling “Facebook” to the board — “We know it’s a scary word.”
Power of knowledge sharing
A softer approach — “You don’t have to use it, but here’s what you could gain from it.”
Pushing the envelope
Source: David Baker, VP of IT, St. Joseph Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Transitioning to an “entirely new business model”
Core competencies of healthcare
The “Holy Grail” of patient engagement
Identifying the “ticking time bombs”
Background in manufacturing — “I don’t fit the mold whatsoever.”
Biggest challenge for CIOs
His role as “energy source and the communication leader.”
Source: Randy Gaboriault, SVP & CIO, Christiana Care Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About St. Joseph Health
Standardizing 16 hospitals to 5.6.5 — “It’s been a long journey, but it’s been necessary.”
80-15-5 formula
Virtualization with Citrix, Imprivata & UniPrint
Rebranded IT approach — “What do you want to see from an IT system?”
Getting feedback from users on the floor
“Entrepreneurial spirit” at St. Joseph
Source: David Baker, VP of IT, St. Joseph Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Reporting/BI vs. true analytics
CMMI grant to reduce readmissions
“Healthcare is really underutilizing big data.”
The flawed approach to analytics
Embedded teams that “live, breathe and understand the problem.”
Fostering innovation
Time management challenge — “How do we flip-flop that?”
Source: Randy Gaboriault, SVP & CIO, Christiana Care Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Creating a PCMH
Leveraging analytics to arm docs with “more precise info”
From payer CIO to system-wide CIO
Having a “total 100 percent vision of what’s happening”
Trends in M&A
Evolent Health initiative
“We have a lot of opportunity ahead of us & we’re in a good place to make the change happen.”
Source: Ed McCallister, SVP & CIO, UPMC, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Christiana Care
Cerner as “core backbone on the inpatient side”
Migrating ambulatory onto one platform
Co-development to integrate Cerner & Soarian Financials
“It’s how you get data at the right place and the right time to create a richer patient experience.”
Delaware HIN — “It creates a platform to really start thinking about team-based care.”
Source: Randy Gaboriault, SVP & CIO, Christiana Care Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
UPMC Enterprises — “Incubator of ideas”
“The DNA of UPMC is innovation”
Thinking 3 or 4 moves ahead
Redefining CIO — “My role is to enable great minds to create the future through technology.”
Taking vendor relationships from contractual to strategic
The integrated delivery system model
Population health — “What’s driving it all is analytics”
Source: Ed McCallister, SVP & CIO, UPMC, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The right way to motivate — “How can we get to first?”
Cooperative competition
“You have to meet people where they are.”
Recognizing IT’s “unsung heroes”
Weeding out underperformers — “I took a hard-line approach.”
Knowing when to move on
Volunteer work — “You have to give back.”
Source: Sarah Richardson, CIO, NCH Healthcare System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About UPMC
Growing trend of consumerism
“We’re attempting to break down barriers and have a smooth consumer experience.”
3 areas of patient engagement
Applying advanced analytics to leverage data
“Consumer education is where it all starts.”
Pittsburgh Health Data Alliance
Source: Ed McCallister, SVP & CIO, UPMC, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Focus on portals — “How can we make it seem like an engine?”
Internally marketing initiatives
Security — “No matter what we do, it’ll always be a when, not an if.”
Data loss prevention
Culture changes
Lessons in leadership — “We got really creative at making things work.”
“I care about the people before I care about the technology.”
Source: Sarah Richardson, CIO, NCH Healthcare System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Big concern: infrastructure
“I need to make sure my data is backed up and available.”
Securing wireless devices
Recognizing IT’s “unsung heroes”
Creating opportunities for staff to “shine and grow”
MU: “It’s taking the industry to a place it wouldn’t have gone.”
Population health & “Comparing apples to apples”
Source: Anne Lara, CIO, Union Hospital of Cecil County, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About NCH
Cerner in hospitals & physician practices
Fully outsourced IT shop — “It feels like we have 80-plus people when we only have 52”
NCH’s “matrixed” reporting structure
Reaching HIMSS Stage 7
“There’s no such thing as paperless.”
Smart room technology
Source: Sarah Richardson, CIO, NCH Healthcare System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Success of CRISP — “They listen to the folks that are doing the work on a daily basis.”
Preparing for ICD-10 & computer-assisted coding
Improving workflow — “It can be very labor intensive”
“Fragmented” portals
Working with AT&T and Vivify to create Bluetooth-enabled kits
“It has to be a clinical-IT partnership.”
Source: Anne Lara, CIO, Union Hospital of Cecil County, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Union Hospital
Early adopter of Meditech 6.1 & scribe functionality
“The organization has embraced the concept.”
Partnership with Meditech — “We have a very clear escalation path.”
MU 2 challenges
Direct messaging with DataMotion
Maryland & Delaware HIEs
Source: Anne Lara, CIO, Union Hospital of Cecil County, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Redesigning & minimizing — “We moved to more of a social media platform.”
CHIME/HIMSS Forum: CIO 3.0
Charting a course for “becoming a better leader.”
“We’re in the era of blatant plagiarism.”
The evolving role of the CIO
Innovation over new gadgets — “Change the world with what you already have.”
Time for collaboration
Source: Russell Branzell, President & CEO, CHIME, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Modified MU requirements — “It’s a recognition of where we are in the process.”
Reaching the halfway point
“Occasionally you need to make small course corrections to stay on track.”
Need for ‘enforceable’ standards — “It’s a cornerstone”
ONC’s leadership exodus
Hiring of CIO Mike McCoy — “We’re excited about having people who lived in the trenches.”
Source: Russell Branzell, President & CEO, CHIME, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
From IT manager to Division CIO
HSHS’ transformation — “It has become a lot more transparent.”
Consolidating IT services to enable “high capacity, high availability”
Thinking like a for-profit
MU — A step in the right direction, but “implementation was challenging.”
Evolution of patient engagement
“It’s enough to keep me busy for the next 20 years.”
Source: Kevin Groskreutz, Division CIO, Hospital Sisters Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Learning from other CIOs — “Ask questions.”
Technology & work-life balance
C-suite support
“It’s surrounding yourself with great people.”
Creating a positive culture
Lessons learned: “Slow down and think twice about decisions.”
“Don’t be afraid to put yourself out there.”
Source: Panel Discussion: The Young CIO, Part 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Patient portal challenges — “Acute care data is very episodic.”
The interoperability puzzle
4 HIEs in 2 states
3-year plan for IT — “It’s actionable.”
Selling the benefits of an enterprise approach
“Success breeds success.”
The “constant conversation” of change management
Source: Kevin Groskreutz, Division CIO, Hospital Sisters Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The onboarding learning curve — “They expect you to come in and figure things out.”
Huddles, town halls & one-on-ones
“It’s tough deciding how transparent you’re going to be.”
Making IT a social media department
Open-door empowerment policy
Learning from mentors — “Take risks, but make the mistake only once.”
Source: Panel Discussion: The Young CIO, Part 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
HSHS’ transition from independent model to managing 14 hospitals
Enabling IT to “engage a new business model.”
Overseeing ancillary systems & telehealth
System CIO Ray Gensinger — “He brings a lot of energy to the organization”
Hospitals on Meditech & Epic
“We’re discussing a single EHR strategy.”
Telehealth & remote monitoring — “Preliminary results have been very positive”
Source: Kevin Groskreutz, Division CIO, Hospital Sisters Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Difficult conversations
“Hire slowly but fire quickly.”
Budget challenges — “I look at it all as a learning experience.”
Meeting user demand
“I don’t want to fit a problem into an app”
Advice from Chad Brisendine
Adjusting to the role — “Stop fixing and start leading.”
Source: Panel Discussion: The Young CIO, Part 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Managing change with transparency & accountability
“When it’s your fault, admit it’s your fault.”
Trusting the staff
High-level perspective: “A CIO shouldn’t be working on code.”
CHIME Boot Camp & mentoring
Learning from a major outage — “We found things to improve.”
Confident leadership
Source: James Wellman, CIO, Comanche County Memorial Hospital, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
4 paths to CIO
Youth vs experience — “You could be young and still have decision-making skills.”
Bringing in “fresh ideas”
Think globally — “Understanding the business is a big key component for all future CIOs.”
The ever-evolving learning curve
From interim to full-time CIO — “Show me you’re doing the role.”
“I had to be really a good listener.”
Source: Panel Discussion: The Young CIO, Part 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
VNA initiative with Merge
Building a “mutually beneficial partnership” with Integris Health
From part-time desktop tech to CIO
Transitioning to management — “It’s not easy”
His wake-up call — “I needed to trust the people who were working for me.”
Change management without demoralizing the staff
“If you really enjoy it, it’s not drudgery or work.”
Source: James Wellman, CIO, Comanche County Memorial Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
His career path, from tech to healthcare
Busted by the dot-com bubble
“Don’t let the data fool you.”
Budget constraints
Data security — “You need to lock down your systems.”
Interoperability & the square peg
“It’s not a technology issue. It’s an issue of standards.”
Source: Gene Thomas, VP & CIO, Memorial Hospital at Gulfport, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Breaking out of break/fix mode
Transparency with the board — “This is where you are. Here’s what we need to do.”
Challenging vendor parameters with EMC
“The costs are the costs; we need to manage how we do this”
Data & network overhaul
Partnering with Brocade — “We sold them on the concept.”
Source: James Wellman, CIO, Comanche County Memorial Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The evolving CIO role
“Analytics is not the answer; it’s a large part of the answer.”
Data-driven decision making
Selling the board on analytics — “It’s important to build consensus.”
The CIO’s many hats
Portal adoption is “fundamental and pivotal in terms of population management.”
Learning from Google, Apple & Walmart
Source: Gene Thomas, VP & CIO, Memorial Hospital at Gulfport, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
‘Laser focus’ on innovation
Prioritization — “I haven’t been in a place that doesn’t struggle with it.”
200 IT projects
Growing through the ranks at Christus — “It was a great learning ground.”
Being part of a “major EHR consolidation”
Choosing St. Luke’s — “I knew they were ready for a change within IT.”
Source: Chad Brisendine, VP & CIO, St. Luke’s University Health Network, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Comanche County
McKesson in acute, eClinicalWorks in ambulatory
Transition from Horizon to Paragon — “It was quite an interesting challenge.”
Outsourced IT & the “added layer of complexity.”
Attesting to MU — “It wasn’t ‘we barely made it.’
Continued optimization with Paragon 13 — “It’s another opportunity to tackle.”
Source: James Wellman, CIO, Comanche County Memorial Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Memorial Hospital Gulfport
Going big bang with Cerner Millenium — “It requires a lot of discipline.”
Change management & avoiding knee-jerk reactions
Cross-section representation
Defining optimization — “We wanted the most integrated system possible”
Robust analytics with Health Catalyst
Source: Gene Thomas, VP & CIO, Memorial Hospital at Gulfport, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Change management — “It has to be operationally owned and supported by IT.”
HIMSS stage 2 to stage 6
Leading change “can be daunting.”
From Christus to St. Luke’s
Virtualization — “A must-have in today’s environment”
Switching to Cisco’s platform
“Assigned accountability” to increase portal use
Source: Chad Brisendine, VP & CIO, St. Luke’s University Health Network, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About St. Luke’s
Going Epic in 2016
12-month selection process — “We were looking for a development partner”
Focus on operational engagement
Stepping into “break-fix mode” as new CIO
Lessons in change management
Improving user experience — “It was a lot of tuning and changing.”
Source: Chad Brisendine, VP & CIO, St. Luke’s University Health Network, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Her leadership style — “I participate more as an analyst than as a CIO.”
Open-door policy
Departmental conflicts
30-plus years in healthcare
An education in “how hospitals should work and don’t work.”
Getting bit by the health IT bug
Career lessons — “I have never wasted anything.”
Source: Sheri Rawlings, CIO, San Juan Regional Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
ICD-10 governance
Hitting the restart button — “There are a lot of unknowns.”
600-record audit with Nuance
Comparing historical data in ICD-9 & ICD-10 – “It’s going to be challenging.”
Summit’s app store
Patient engagement tools
Volunteering with United Way
Source: Michele Zeigler, VP of IS & CIO, Summit Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
GE Centricity in owned practices
Clinicians in the driver’s seat — “I allowed and encouraged them to make the selection.”
IT as consultants, not owners
Lack of ROI in HIEs
Patient engagement obstacles
“We never intended to chase the dollar.”
Thoughts on MU – “I don’t think it achieved near what they thought it would.”
Source: Sheri Rawlings, CIO, San Juan Regional Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
90-plus interviews to improve strategic planning — “50 percent talked about data.”
Data & Analytics Governance Committee
Creating dashboards — “It’s an exciting journey.”
Plan, Do, Study, Act
The art of customization—“We only have so many resources.”
Taking Aspen’s model & ‘Summitizing’ it
Patient & provider engagement survey
Source: Michele Zeigler, VP of IS & CIO, Summit Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Details of the deal
“It was buy or build.”
webOMR & BIDMC’s history of development
Rapid cycle improvement
Alpha-testing at Needham
DNA of “innovation with a cloud focus”
Being Geneva – “I don’t want anyone to believe I now have sold my soul.”
Source: John Halamka, MD, Talks About BIDMC’s Partnership With athenahealth on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Summit Health
Meditech HIS, Fuji, GE Centricity
“We’ve been able to do some really innovative things.”
Working with Aspen on a long-term strategy
Lean process improvement
“We needed to do a better job with our ability to manage and govern data.”
Voice of the customer
Source: Michele Zeigler, VP of IS & CIO, Summit Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About SJRMC
Meditech Magic, Allscripts in ED, GE Centricity in clinics
Virtualizing servers — “It was time.”
Disaster recovery vs business continuity planning
“Community hospitals struggle with laying down the law.”
Challenging Ed Marx
Going paperless — “They’re receptive, yet resistant.”
Source: Sheri Rawlings, CIO, San Juan Regional Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Customized engagement — “In cancer care, a lot of people want that personal touch.”
Networking to help “to avoid the speed bumps”
Collaborative mentorship — “I’m a big fan of growing the talent you have.”
The “variety” of being a vendor & consultant
Vendor management
“We’re doing good things. The industry as a whole is getting better.”
Source: Chris Belmont, VP & CIO, University of Texas MD Anderson Cancer Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Rolling out Epic... again
The power of hindsight — “Things go through a traditional life cycle and you can expect it.”
Moon Shots Program
Training Watson “to think like an oncologist”
Structured data & finding “gold nuggets of knowledge.”
Patient experience — “We can always do better.”
Source: Chris Belmont, VP & CIO, University of Texas MD Anderson Cancer Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Prioritization — “If there was a blank checkbook, planning would be easy.”
M&A with SSM Health Care
“This is a complicated new world that everyone is trying to figure out.”
20 years of change
ACHE Fellow
“The conversations are never about the technology.”
Channeling like Wayne Gretzky
Source: David Lundal, SVP & CIO, Presence Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Connected care with kiosks
Small organizations — “We’re able to do great things without jumping through hoops.”
MU “forcing the hand” of vendors & providers
“I’m okay with pushing the envelope.”
Patient portals
“This is an exciting time and everybody should be excited.”
Source: Cletis Earle, VP & CIO, St. Luke’s Cornwall Hospital, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About MD Anderson
PeopleSoft ERP
From best of breed to Epic
“Transformation is disruptive.”
Staffing up with rapid response teams
Have’s & have-not’s – “Be careful not to create a parallel culture.”
“You can never have enough communication”
Source: Chris Belmont, VP & CIO, University of Texas MD Anderson Cancer Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The “huge challenge” for CIOs
Staff appreciation — “Everyone is overworked.”
IT governance & “black holes”
From idea to business case to decision
“We have a lot of different initiatives, but not a coherent strategy.”
Managing multiple portals
Clinical integration platform for HIE
Source: David Lundal, SVP & CIO, Presence Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Security — “the biggest pie in the sky”
Cyber insurance, testing & implementing the right tools
Data loss prevention — “Get ready for the big punch”
Boston Children’s hack attack
Innovation — “We’re able to be as agile as possible.”
Lifesaving mobile EKG reader
Source: Cletis Earle, VP & CIO, St. Luke’s Cornwall Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Presence Health
His ‘big career moment’
Presence Health Partners
Transitioning to value-based care — “We want to go two feet in the canoe.”
Epic & Meditech in the hospitals
Population health & analytics on the radar
Source: David Lundal, SVP & CIO, Presence Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Consistent voice with community docs – “We all say the same thing.”
Patient alerts — “They’re starting to see the benefits.”
Building excitement around data analytics
Hudson Valley’s core initiative
Getting innovative with bus routes
Breaking down silos
“It’s trying to figure out, what can we do next?”
Source: Cletis Earle, VP & CIO, St. Luke’s Cornwall Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Flexibility & core work hours
“We have to support healthy families.”
Self-confidence — the 100 percent vs 60 percent stat
“You’ll be held back by others, don’t hold yourself back.”
“It’s okay to ask for forgiveness and not permission.”
“Do something scary & a little bit outside your reach.”
Women in STEM
Source: Panel Discussion: Women In IT Leadership, Part 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About St. Luke’s Cornwall
Meditech Magic 5.6.6
Consolidation & mergers in New York
Community docs — “It became unsustainable trying to connect with the one-offs.”
RHIO as primary HIE
IT managed services organization
The CIO road show — “It helps alleviate some of the anxieties.”
Source: Cletis Earle, VP & CIO, St. Luke’s Cornwall Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Work-life balance
“Everything I learned as a manager I learned by being a parent first.”
Using technology to stay connected
“We all make choices in our lives.”
Learning when to embrace opportunity & when to let go
Setting the tone — “It’s okay not to be working at night, working around the clock.”
Source: Panel Discussion: Women In IT Leadership, Part 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Attributes of successful leaders
“We’ve become mentors because we’ve had great mentors.”
Byrne’s football analogy
Encouraging timid women to “speak up”
Benefits of professional networks — “How do we reach out and leverage the people that can help us?”
Guarding against being “too busy”
Source: Panel Discussion: Women In IT Leadership, Part 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Major M&A at CHE Trinity — “When is large too large?”
Data management as a differentiator in mergers
Acquiring Mercy — “There’s a lot of heavy lifting that has to go on.”
When it’s time for a change — “You have to be really ready, and I was.”
Size versus agility
Cultural fit — “If you pick wrong, it can be pretty miserable”
Source: Kyle Johnson, SVP & CIO, Eastern Maine Healthcare, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About our CIO panelists: Annecharico, Byrne, Loveless & Schade
JHM study on women in the C-suite
“The barriers are really relatively complex.”
Role of culture in enabling advancement
Mentors & the confidence boost
Challenging women to “look over the edge and do something scary.”
Source: Panel Discussion: Women In IT Leadership, Part 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
New roles: CQO & VP of patient engagement
Leveraging her past experience with population health
“New leadership can have a big impact.”
BI steering committee
Talking data with Gartner
Geisinger's employee health plan
Homegrown umbrella portal
Source: Kyle Johnson, SVP & CIO, Eastern Maine Healthcare, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Eastern Maine
Cerner in hospitals, GE Centricity in ambulatory
Clinician engagement — “We’re looking to take it to the next level.”
Maine’s “robust” HIE
Building a successful ACO — “You have to really understand the operation.”
Shared services across the organization
“How can we do things in a more efficient and more effective way?”
Source: Kyle Johnson, SVP & CIO, Eastern Maine Healthcare, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Staff retention — providing “great growth opportunities.”
Role of IT in improving care
Referral flow between hospitals and specialists
Background in nursing, researching & consulting
Aligning with community health centers — “That’s where all of us are beginning to migrate.”
The unique opportunity for today’s CIOs
Source: Julie Bonello, CIO, Access Community Health Network, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
High cost of archiving data
Project Sunset
Advisory councils for prioritization
“I’m blessed in this enterprise for having very active partners.”
Balancing strategic initiatives with operational needs
ITS organizational structure
“The most important draw here was the people.”
Source: Chad Eckes, CIO, Wake Forest Baptist Health, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Access’ Epic journey — “We embarked on a complete system strategy.”
Building an IT team from the ground up
3 years to Stage 6
Change management — “We knew we would face difficulties.”
Community provider portal
Epic’s practice management system
Her ever-evolving strategy to recruit & retain staff
Source: Julie Bonello, CIO, Access Community Health Network, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Laying the groundwork to innovate — “It’s a matter of prioritizing resources and time.”
Outsourcing service desk & support
Empowering the staff — “Who here has had a great idea that was not accepted?”
Private cloud infrastructure
From 60 days to mere hours to provision new systems
Managing resistance
Source: Chad Eckes, CIO, Wake Forest Baptist Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Multiple patient portals — “It’s really not user-friendly.”
Acting CIO for nearly a decade
From vendor to provider side
“I’ve never let go of software design and development”
WebHIS blog
“With passion, anything is possible”
Holy Name’s development “Dream Team”
Source: Michael Skvarenina, VP & CIO, Holy Name Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Access Community Health (35 care centers, provider service agreements with 12 hospitals)
“Care coordination is what we do.”
Epic since 2009
HealthCura ACE — 1 year of planning
3 different levels of risk stratification
Community provider portal
IT as an enabler — “There is no magic bullet.”
Source: Julie Bonello, CIO, Access Community Health Network, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Fast-tracking Beaker in community hospitals
Epic’s 2014 functionality — “It will simplify and enable new processes for us.”
Cogito data warehouse
A leader in ‘world 2’
Faith Health — leveraging churches to improve population health
5 new innovations in 2015
Source: Chad Eckes, CIO, Wake Forest Baptist Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
MicroHIS mobile app — “It’s one of those low-hanging fruits.”
CPOE — “the next big leap”
The biggest MU 2 hurdle
Off-the-shelf vs self-developed solutions
“When we talk about strategy, that’s what differentiates us.”
WebHIS call queue
Eyeing data analytics
Source: Michael Skvarenina, VP & CIO, Holy Name Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Wake Forest
WF Innovations — “our third arm”
Non-ownership alliance with Vidant Health — “People need to get creative.”
Low-hanging fruit
Sharing data & best practices
Big bang across 59 specialties
Optimizing revenue cycle, lab & cardiology
Source: Chad Eckes, CIO, Wake Forest Baptist Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Holy Name
History of WebHIS: from green screens to web interface
Benefits of developing in-house
“IT as a strategy, not a resource”
Priority pyramid
Looking at vendor partners — “This is an interesting time.”
Aprima in ambulatory
Source: Michael Skvarenina, VP & CIO, Holy Name Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
5-year plan – “the vital few”
Pre-vetting requests
Partnering with business
CIO of ambulatory multispecialty group — “That was a phenomenal experience”
Loma Linda’s mission ‘to make man whole’
MU — “That’ll be just the floor for us.”
Source: Mark Zirkelbach, CIO, Loma Linda University Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Prioritization — “Just keep working the top 10.”
Macro process owners
Implementation vs optimization
Governance changes — “Our disciplines are being reinvented”
“Hairy” timing of MU with Epic go-live
Population health & MU attestation — “There’s a convergence there.”
Source: Mark Zirkelbach, CIO, Loma Linda University Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Creating “a partnership and facilitation mindset”
New org to provide training, networking & advocacy for CSOs
“CIOs are getting even more concerned.”
Plans to expand LEAD
2014 Fall Forum
Best practice sharing — “Everyone is looking for the silver bullet.”
Source: Russell Branzell, President & CEO, CHIME, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Patient engagement touch points
From programmer to CIO — “I’ve always wanted to be in a leadership position”
Lessons learned from M&A
Working with Dennis Dassenko
Balancing regional & system roles
“The pace of the change just continues to ratchet up.”
Source: Ken Gilles, Associate CIO, Essentia Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Making “big leaps” in telehealth
Pioneer ACO
‘Epic First’ strategy
Focus on analytics — “You have to be able to measure to improve.”
Leveraging data to prevent leakage
The tipping point of software development
Fostering innovation — ‘We can help you.’
Source: Ken Gilles, Associate CIO, Essentia Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Loma Linda
Vision 2020 & the focus on wellness
IT planning for new hospitals
Post-implementation optimization
Going live with 5 hospitals in 1 day — “It was a lot of moving parts.”
“We knew it would be more difficult… but we decided it was the best thing.”
The slippery slope of configuration changes
Source: Mark Zirkelbach, CIO, Loma Linda University Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Thoughts on MU final rule
“Let’s just create a little flexibility.”
Addressing AHIMA
Patient identifiers — “It’s going to take some revolutionary action.”
Interoperability timelines
IT staff burnout
“We cannot adapt to this much change as fast as we can deploy the technology.”
Source: Russell Branzell, President & CEO, CHIME, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Career path twists and turns
From Good Sam to consulting and back
“When you’re a CIO, you’re an owner.”
Benefits of CHIME — “As we help each other, we improve the profession.”
The pace of MU
“It’s still the number one thing on the minds of CIOs.”
Source: Rick Follett, CIO, Good Samaritan Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Essentia Health & the West Region
5 systems in 5 hospitals
The Epic journey from “organized chaos” to “science”
Community Connect
Beyond post-implementation optimization
Essentia’s Clinical Informatics Committee
Avoiding the “IS black hole”
Source: Ken Gilles, Associate CIO, Essentia Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The “welcome delay” of ICD-10
Dual-coding, clinical documentation improvement efforts
Revamping the HIM department
Outsourcing IS to McKesson
“Health IT is a calling, not a career”
Managing overachievers
Source: Rick Follett, CIO, Good Samaritan Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
From HIMSS stage 2 to 7 — “We treated it like a project.”
Quality improvement
Enabling the staff to “recognize the amount of change we’d taken on.”
From Cerner to MU Health
A “different scope of responsibility” as interim CIO
CHIME Boot Camp – “It was a great resource on how to approach the role.”
Source: Bryan Bliven, CIO, University of Missouri Health Care, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Good Samaritan
Looking at a potential merger to “take advantage of scaled economies.”
McKesson Paragon in hospital, Medent in ambulatory
Data integration through CCDs
MU as a top priority
“Drilling deeper” to manage population health
Patient portal “proxy access”
Source: Rick Follett, CIO, Good Samaritan Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The “game-changing” patient portal
Cerner EHR & GE scheduling
Improving care transitions — “We’re not just doing this for MU.”
Stage 2 practice run
Slow progress of MU 2 — “I’m not surprised.”
New ICD-10 strategy
Foresight with new building design
Source: Bryan Bliven, CIO, University of Missouri Health Care, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About MU Health
Partnering with Cerner on the Tiger Institute — “We are providing constant feedback.”
Pushing the boundaries
Change management
Attesting to MU 2 — “It definitely wasn’t without pain.”
Regrouping after ICD-10 delay
Source: Bryan Bliven, CIO, University of Missouri Health Care, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The balancing act of innovation & day-to-day tasks
Creating “the healthcare organization of the future”
Recruiting analysts from outside health IT
14 years at U of C
The role that was “too good to pass up”
Opportunities for today’s CIOs
“The learning doesn’t end.”
Source: Eric Yablonka, VP & CIO, University of Chicago Medicine, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“Significant capital investments” in analytics
Updated IS strategic plan
Data highway — “It’s not enough just to be able to interface systems.”
Becoming an event-driven organization
Urban Health Initiative
MU 2 – “It’s a big lift.”
Watching and waiting with ACOs
Source: Eric Yablonka, VP & CIO, University of Chicago Medicine, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
From Seattle to PA
First healthcare CIO role — “I’m constantly on a learning curve”
Meadville’s “strong focus on virtualization”
Downtime for “the most absurd reason”
His leadership philosophy — “It’s figuring out how to serve them.”
Being beta tester #1
Source: Michael Martz, CIO, Meadville Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About University of Chicago Medicine
Phoenix Project: multi-year Epic implementation
Phased approach vs big bang
“You’re often stuck in a hybrid environment between systems.”
Focus on optimization
Closed staff model
Bench to bedside research: “It really is a team sport.”
Source: Eric Yablonka, VP & CIO, University of Chicago Medicine, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Thoughts on MU — “It’s given us better information on the patient.”
Using health coaches
Meds reconciliation — “It was wrong about 98 percent of the time”
Reducing readmissions & ED visits
Standalone hospital in a large IDN world
Being a “major economic force” in the area
Source: Michael Martz, CIO, Meadville Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Title of chief information and technology officer
Canada’s single-payer, government-sponsored system
Standardized performance measures
Oahu’s integrated record system — “A vision of how it could be.”
Managed care in the 90s
Population health lessons from GB & Singapore
Returning to the front lines
Source: Rick Skinner, Chief Information and Technology Officer, UVA Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Meadville MC
Migrating from Magic to 6.1
Beta site for Meditech’s web-based ambulatory product
“We definitely approach it with our eyes wide open.”
Getting practices on a single unified system
Challenges with CPOE & public reporting interfaces — “That kept us sweating for a while”
Using consultants to help with “heavy lifting”
Source: Michael Martz, CIO, Meadville Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Big plans for big data
“It’s starting to bear fruit”
Predictive analytics in the NICU
UVA’s Data Sciences Institute
Starting an ACO to “transform the way we operate across the board”
Acquiring Culpeper Regional
ConnectVA & Epic Care Everywhere
Source: Rick Skinner, Chief Information and Technology Officer, UVA Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About UVA Health
Epic in hospital & clinics
Reaching out to Epic to help optimize systems — “There’s a community involved here.”
Physician builders & associate CMIOs
40K MyChart users
“It has to provide value to the patient.”
Source: Rick Skinner, Chief Information and Technology Officer, UVA Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Director of strategic planning — “It was nice to use the other side of my brain”
The CIO’s toolkit
Taking a job closer to home
Getting — and staying — lean
From the oil industry to health IT
Applying project management skills
Toughest part about being a CIO
Source: Bernie Clement, CIO, Thibodaux Regional Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Moving a data center
Children’s hospital CIO network — “We’re very collegial”
The “unlimited pipeline of requests”
Recruiting to the Dayton area
16 years & “no regrets”
From legacy systems to Epic
New CMIO who has “brought a lot to the table”
Source: Beth Fredette, CIO, The Children’s Medical Center of Dayton, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Louisiana Health Care Quality Forum
Leveraging HIE “as a hub”
Why “some EMR vendors get it”
Benefiting from the ICD-10 delay
“You’re only as good as who you work for”
Recruiting from Nicholls State University
Making passion a core value
Source: Bernie Clement, CIO, Thibodaux Regional Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Dayton Children’s
Partnership with Greenway
Using Medicity to connect with community docs
Epic’s Care EveryWhere Network & Ohio’s CliniSync HIE
MU hurdles: quality measures & patient access
Success with MyKidsChart
Destination 2020
Source: Beth Fredette, CIO, The Children’s Medical Center of Dayton, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Thibodaux Regional
Meditech in the hospital, eClinicalWorks in clinics
MU as “a key driver”
CPOE steering committee
Focus on physician engagement — “They want to understand why we’re changing something.”
Data analytics with Health Catalyst
Source: Bernie Clement, CIO, Thibodaux Regional Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
All-interim executive team
His strategy — “I never approach any job as interim.”
Adapting to Texas – “Dallas has a way of drawing you in.”
Business & IT acumen
Evolution of the CIO from supportive role to leadership position
Background as CTO & CSO
Teaching classes “to stay current.”
Source: Fernando Martinez, SVP & CIO, Parkland Hospital & Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
From the military to solo practice
Leading change at Inova
Master’s in Management of Clinical Informatics
Thoughts on his first year — “The depth of talent here is really pretty incredible.”
Fostering – not forcing – innovation
No “magic” in change management
“You have to eat your own cooking.”
Source: Mitchel Krieger, Associate CIO, Cleveland Clinic, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Analytics for disease management
Innovation at a safety-net hospital
Internal & external risk assessments
MU audits — “You design and develop programs knowing you’re going to be audited.”
Building a replacement hospital
“I think it’s probably the best CIO job in the country.”
Source: Fernando Martinez, SVP & CIO, Parkland Hospital & Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
EHR consulting
Biggest challenges with MU 2
Change management — “It needs to be done by the people most closely aligned with the caregivers.”
Staffing up
Collaborating with Dell
Expanding through partnerships
Source: Mitchel Krieger, Associate CIO, Cleveland Clinic, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Parkland
“Primarily an Epic shop”
Attesting to MU stage 2
Safety net hospitals & care transitions
Parkland Center for Clinical Innovation (PCCI)
Reducing readmissions using predictive analytics
Focus on innovation — “I feel very privileged to be here.”
Source: Fernando Martinez, SVP & CIO, Parkland Hospital & Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Cleveland Clinic
His role as associate CIO
EHR & imaging consulting through MyPractice Healthcare Solutions
Offering Epic to non-affiliated docs
Reporting to Dr. Harris — “The architect of our IT strategies.”
Early Epic adopter
Creating “customizable EHR solutions”
Source: Mitchel Krieger, Associate CIO, Cleveland Clinic, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
His career path
“Taking the Epic project and being the lead gave me clinical experience.”
Trust but verify
Making patient care personal — “If it was my mom, what would I do?”
Biggest obstacles for CIOs
Long-term & short-term goals for MidMichigan
Work-life balance
Source: Dan Waltz, VP & CIO, MidMichigan Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Shared vision for population health
“You have to build a rapport before you can work effectively remotely.”
Recruiting from other industries
Lessons learned from consulting
The value of making mistakes
“Don’t let perfect get in the way of good”
Source: Matthew Chambers, CIO, Baylor Scott & White Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
ACO work with University of Michigan
MU 2 struggles
Creating governance committees
Physician frustrations — “You’ve got to let them vent, and you can’t take it personally.”
From U-Mich to MidMichigan
Coveting the CIO role — “I felt I had something to offer.”
Source: Dan Waltz, VP & CIO, MidMichigan Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Laying out an IT vision — “This was a great time for us to reboot.”
Epic at S&W, Allscripts at Baylor
“If it ain’t broke, don’t fix it.”
Clinician engagement — “That warms my heart”
Lessons learned along the way
The clinical architecture layer cake
Source: Matthew Chambers, CIO, Baylor Scott & White Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About MidMichgan Health
Affiliating with University of Michigan Health System to “share our strengths.”
Allscripts in practices, Cerner in hospitals
Outsourcing to Cerner
“We’re looking at various ways to centralize most of the services.”
HIE mergers
Getting docs on board with data exchange
Source: Dan Waltz, VP & CIO, MidMichigan Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Baylor Scott & White
The merger with Baylor — “We could unite and form a better entity”
BSW’s triple aim
Changes in reporting structure
His background in consulting
Merging 2 IT orgs — “Rebooting our strategy to drive us forward.”
“IT never makes the deal, but it sure can break it.”
Source: Matthew Chambers, CIO, Baylor Scott & White Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
MU – Stage 1 in hospitals, stage 1/year 2 for EPs
Teenage patients & confidentiality—“It’s definitely a challenge”
Children’s Hospital Network
eClinicalWorks’ CCMR
His early CIO days — “I spent quite a bit of time out on the floors.”
Looking ahead to 2020
Source: Jeff Young, CIO, Children’s Hospitals and Clinics of Minnesota, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
EHR-infusion pump interoperability
Partnering with Cerner & CareFusion to “create a safety net around high-risk meds.”
Dosing concerns with pediatric patients — “We’re hyper-diligent about this.”
Showing concrete metrics
Being an innovative organization — “There’s a level of excitement.”
Training staff in CAC & dual-coding
Source: Jeff Young, CIO, Children’s Hospitals and Clinics of Minnesota, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Physician documentation — “We don’t want to roll it out in a way that flips over the cart.”
Lack of a statewide HIE in California
“It all falls on the hospitals”
Dipping their toes into the ACO waters
Consistency in leadership
“It really truly feels like a community hospital should.”
Source: Kent Hoyos, CIO, Pomona Valley Hospital Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Children’s Hospitals & Clinics
Vision “to be every family’s partner in raising the health of their children”
From PBM world to CIO
Cerner Millenium in acute, eClinicalWorks in physician practices
Steering docs down the path of an integrated system
Physician leaders & work groups — “The community was very active.”
“There are always going to be a number of tweaks.”
Source: Jeff Young, CIO, Children’s Hospitals and Clinics of Minnesota, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Building the IT team & infrastructure
Physician Care Connect Committee
Achieving a “flawless” go-live
Focus on optimization
Attesting to stage 1, year 2
Frustration with ICD-10 delay
“We’re not moving at a pace that feels very safe.”
Source: Kent Hoyos, CIO, Pomona Valley Hospital Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Pomona Valley
Soarian in hospital, NextGen in ambulatory
“Building block approach” to implementation—“We tried to really roll it out in intelligent blocks.”
Contract provision with Siemens
Financials in late summer/early fall
West Coast user groups
Source: Kent Hoyos, CIO, Pomona Valley Hospital Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Leveraging IT to improve outcomes
His passion for analytics & data warehousing
“Innovation is part of our DNA”
Pillars for the future
“I think we’ll be optimizing forever.”
Looking back at his first year as CIO
Source: Jeffrey Ferranti, MD, CIO & VP for Medical Informatics, Duke Medicine, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Physician leadership — “We have very engaged chief medical officers”
From 130 systems to 1
Data exchange with Care Everywhere
“Seamless communication of health information is where the future is”
Patient portal access through mobile devices
The “natural transition” from CMIO to CIO
Art Glasgow as his mentor
Source: Jeffrey Ferranti, MD, CIO & VP for Medical Informatics, Duke Medicine, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Collaborating with BS&W on population health
Leading a staff of 135
His strong team of directors
“There’s power in scarcity.”
Reflecting on the past 2 years — “The organization has absorbed a lot of change.”
Trinity’s 5-year strategic plan
Learning from Northwestern Memorial
Source: Jeff Pearson, VP & CIO, Trinity Mother Frances Hospitals and Clinics, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Duke Medicine
Epic in ambulatory & hospitals
Applying lessons learned to subsequent rollouts
Challenges with access privileges — “People didn’t have all the security rights they needed.”
Post go-live support “when the shiny newness wears off”
Rapid cycle improvement
Source: Jeffrey Ferranti, MD, CIO & VP for Medical Informatics, Duke Medicine, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
From hybrid systems to an integrated EHR
Stepping into an Epic rollout — “It didn’t scare me away.”
Importance of a strong leadership team
Reshuffling priorities after ICD-10
MU Stage 1.5
Success with MyChart
Source: Jeff Pearson, VP & CIO, Trinity Mother Frances Hospitals and Clinics, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The defensive box
Introducing change — “You need to be very careful.”
Restructuring LifeBridge’s leadership team
Teaching IS at St. Mary’s University
Staying energized
“I’m a continual student.”
Source: Tressa Springmann, VP & CIO, LifeBridge Health, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Trinity Mother Frances
Big bang in hospitals & clinics
Pushing back go-live — “We wanted to test out all of our scenarios.”
Metrics for determining success
Managing productivity loss — “Our folks stepped up.”
Epic’s role in MU attestation
Source: Jeff Pearson, VP & CIO, Trinity Mother Frances Hospitals and Clinics, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The EMR shoehorn effect
Population health tools — “They’re not all apples to apples.”
ACOs & geographical attribution
Staying the course
Being the new CIO — “‘Because I said so’ doesn’t work.”
More like water over a rock than a splash
Using fear as a motivator
Source: Tressa Springmann, VP & CIO, LifeBridge Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Bringing practices into the fold — “It’s a mutual win or loss.”
Starting the 90-day MU reporting period
Portal challenges — “We haven’t come up with the sweet sauce.”
“The real new frontier” with data exchange
Tracking readmissions across the state
The burden of federal mandates
Source: Tressa Springmann, VP & CIO, LifeBridge Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Consolidated billing
Iris biometrics for patient ID
Shared service agreements
30 years in healthcare — “Once I got in there, I stuck with it.”
Previous roles in the banking & vendor worlds
His leadership style — “I expect a lot from my team.”
Staff retention challenges
Source: Dave Garrett, SVP & CIO, Novant Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About LifeBridge
Cerner in hospitals & practices, best-of-breed in ambulatory
Maryland’s fixed payment system
“Forced population health without attrition”
Shared best practices through CRISP
Strategy in rolling out Cerner to practices — “There’s a lot of credence to sitting on the sidelines for a few years.”
Source: Tressa Springmann, VP & CIO, LifeBridge Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
“It’s all about the patient”
Creating repeatable rollout model
Hitting metrics — “We had money coming in the door within 7 days.”
Super users “carrying the flag”
Pay it forward, pay it backward
Epic MyChart — Zero to 300K users in 2.5 years
Transforming care at the bedside
Source: Dave Garrett, SVP & CIO, Novant Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Novant
From 90 billing systems & 12 EMRs to 1 integrated system (Epic)
Completing a 5-year rollout in 2 years
“Bigger and bigger” waves
Novant Health Community Connect
Getting past cost — “You can always find something cheaper.”
One patient, one record, one remarkable experience
Source: Dave Garrett, SVP & CIO, Novant Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
CHIME Speakers Bureau
Disappointment with ICD-10 delay — “Organizations literally were flipping switches as of that week.”
Working with AHIMA
Pushing for “reasonable flexibility” on MU 2
New membership groups
First-year success — “We were able to make some major ground in the industry.”
Source: Russ Branzell, CEO & President, CHIME, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Lakeland’s volunteer RaDAR team
“Leading toward the future”
Significance of stage 7 — “It’s about outcomes.”
32 saved lives
IT’s role in demonstrating value — “We have to do better.”
Escaping to the golf course
Source: Norma Tirado, CIO & VP of Human Resources and IT, Lakeland HealthCare, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Reflecting on year one — “It’s been very exciting.”
“Jumping into the Washington fray”
CHIME as “the glue” that holds associations together
The 80/20 rule
Gaining momentum on patient matching
Boot Camp for CMIOs
CIO advisory boards
Source: Russ Branzell, CEO & President, CHIME, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Post-implementation optimization
Where HR & IT converge
Applying change management skills to IT
“I’m not afraid to hire people that are smarter than I am.”
Maximizing talent & resources
Leaders walking the walk
Cultivating a high-performing culture — “Trying is just not good enough.”
Source: Norma Tirado, CIO & VP of Human Resources and IT, Lakeland HealthCare, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Lakeland HealthCare
Speed-to-value approach with Epic rollout
Consultant expertise vs keeping intellectual property in-house
Getting docs to buy in — “The timing helped us. They knew MU was coming.”
Implementation hype cycle & “the valley of despair”
Shifting into optimization mode
Source: Norma Tirado, CIO & VP of Human Resources and IT, Lakeland HealthCare, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Master’s in leadership
“We’re expected to have an advanced degree and the knowledge to back up our credentials.”
Creating “a sense of urgency” among his team
On-the-job project management training
Being recruited into health IT — “We’re starting a new thing called a WAN and you’re our guy.
The mentor who taught him to be a CIO
Source: Spencer Hamons, CIO & COO, Taos Health Systems, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The word “innovation” is tossed around a lot these days, but when your organization is located at “the nexus of IT” — a neighborhood in Boston that houses some of the most cutting-edge IT shops in the country — it’s not just a term; it’s a way of life. It means having a long history […]
Source: Daniel Nigrin, CIO & SVP of IS, Boston Children’s Hospital, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Contingency plans for Internet down time
Donning the COO hat for ICD-10 — “I’m more concerned with operational piece.”
Helping end users realize “their job is going to fundamentally change.”
The mantra of the 90s
Eyeing the CEO title — “I don’t know too many CIOs who have made the jump.”
Engaging patients in the PCP setting
Source: Spencer Hamons, CIO & COO, Taos Health Systems, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Childrens’ MyPassport app
Extending the window of time patients have with clinicians
Innovation as as strategy with FIT
Letting people “kick the tires” on ideas
BCH’s chief innovation officer
“We don’t frown on failure”
Source: Daniel Nigrin, CIO & SVP of IS, Boston Children’s Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Taos Health
Meditech Magic since the mid-90s
athenahealth in the clinics
Taos’ “very active” PHO
Eyeing population health — “We’re going to have to be frontrunners.”
Infrastructure challenges & Internet outages
“Everybody wants to sell you on a cloud-based system.”
Source: Spencer Hamons, CIO & COO, Taos Health Systems, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Custom development with vendors
Outgrowing the homegrown data warehouse — “Queries would often take days to come back.”
Data tools from IBM, Informatica & MicroStrategy
Teaming up with Partners to let clinicians “dig a little deeper”
Getting IT “out of the middle”
Data governance steering committee
Source: Daniel Nigrin, CIO & SVP of IS, Boston Children’s Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Boston Children’s
Collaboration in Boston’s “Nexus of IT”
Being a Cerner/Epic shop — “We have a pretty nice flow of data back and forth”
From a self-developed system to commercial platform — “The expense was just not going to be sustainable”
Room for customization
Leveraging Cerner’s experience with pediatrics
Source: Daniel Nigrin, CIO & SVP of IS, Boston Children’s Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Telemedicine roadblocks
Working with docs to prepare for payment reform
Balancing the CIO & CMIO roles — “It feels right.”
From residency to hospital administration
Learning from a DIY EHR
Moving to Iowa — “It was one of the best moves I’ve made.”
Call to action for CIOs
Source: Marc Chasin, MD, CIO & CMIO, St. Luke’s Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Selling the board on integration
Using metrics to “move the needle”
Concerns about HIE sustainability
Driving change — “I have to be involved.”
Goal of going from 4 portals to 1
“Staggering” adoption numbers
Source: Marc Chasin, MD, CIO & CMIO, St. Luke’s Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Preparing for ICD-10
Recruiting from within
Her mentoring work with the CIO Executive Council
Making the transition from technical leader to “motivational leader.”
The skillset today’s leaders need
“I have a passion for healthcare that now exceeds my passion for technology”
Source: Sonya Christian, CIO, West Georgia Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About St. Luke’s
Going from the east coast to Idaho
Affinity for “the intersection of technology & clinical practice.”
Having dual roles — “You have to have a strong team around you.”
Moving to an integrated system
“We’ve made a significant improvement but we’re nowhere near finished”
The keys to change management
Source: Marc Chasin, MD, CIO & CMIO, St. Luke’s Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Patient portal focus groups
Stage 2 reporting requirements
Partnering with API Healthcare to cut costs
“We actually changed our methodology.”
Role of analytics in population health management
No ACO plans — “A lot of it has to do with our geography.”
Source: Sonya Christian, CIO, West Georgia Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Expanding image access with Merge iConnect
“People expect to be able to do online healthcare.”
Piloting telemedicine with managed care patients
A culture of innovation — “It’s really about collaboration.”
San Diego’s connected community
“Don’t limit yourself to being an IT person.”
His parenting philosphy
Source: Edward Babakanian, CIO, UC San Diego Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About West Georgia Health
Being an early adopter — “We have the ear of the developers”
Balancing her team’s “competitive spirit” with a dose of practicality
The “on-ramp” to the Georgia HIN
Expanding data exchange beyond owned practices
Portal education during discharge
Source: Sonya Christian, CIO, West Georgia Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Change management — “We’re putting a lot of workload on our providers.”
Achieving “true” optimization
UCSD’s rapid growth
Evolving CIO role — “90% of the meetings I go to have nothing to do with technology.”
Chicken or the egg?
Clinician relations — “Without trust, nothing can happen.”
Source: Edward Babakanian, CIO, UC San Diego Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About UC San Diego
IT’s role in hospital construction — “Technology is in the middle of everything.”
UCSD’s EHR journey
Achieving Stage 6 with Siemens Invision
Going Epic across the organization — “We need a more robust system.”
Being leading edge — “Somebody’s got to do it.”
Source: Edward Babakanian, CIO, UC San Diego Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Extending Stage 2 — “It wasn’t going to be feasible”
Learning from healthcare.gov
Working with the “data-driven” feds
DeSalvo’s lengthy to-do list
FDA health IT regulation debate — “This is very bleeding-edge policy”
Call to action for CIOs
Source: CHIME Policy Chat: Expiring Grants and The Great Regulation Debate on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
MU & ICD-10 — “The process never ends”
IT’s role in strategic planning
Background in radiology/PACS
Creating the CIO position — “If someone isn’t steering the ship, you can run aground.”
Tried-and-true systems vs cutting-edge products
Playing golf to “stay focused”
Source: Arthur Crowe, VP of Support Services & CIO, Peconic Bay Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
From higher ed to health IT — “I made the right choice”
Enabling patient-facing technology
“The light at the end of the go-live tunnel”
Master’s of Science in leadership & IT
Removing the roadblocks
5-minute huddles
“I like to get as far away from technology as I can”
Source: Scott Mash, CIO, O’Bleness Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
A cybersecurity framework
Seeking “a balance between flexibility and being prescriptive.”
Patient data matching in Stage 3
SGR & payment reform
Staying the course with ICD-10
Clearing up the MU confusion — “None of the deadlines have changed for 2014.”
Source: CHIME Policy Chat: Looming Deadlines in 2014 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Challenges with device security
The “easy win” of guest wireless
Customizing NextGen for docs
Nearly delaying MU 1 — “Taking penalties is not a popular subject”
Diving and conquering big projects
Frequent team meetings
CEO support — “It’s definitely a shot in the arm.”
Source: Arthur Crowe, VP of Support Services & CIO, Peconic Bay Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Getting practice by implementing Paragon
M&A trends — “Independents are going to be a thing of the past.”
Tapping into Ohio Health’s buying power
Wearing multiple IT hats
Positioning for innovation
CliniSync HIE
Ohio’s Paragon user group — “We bounce ideas off each other.”
Source: Scott Mash, CIO, O’Bleness Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Peconic Bay’s growth from community hospital to health system
Upgrading to Siemens Soarian
Making “a leap of faith” with vendors
IT as an investment strategy — not just fixer of what’s broken
Weekly forums to improve clinician satisfaction — “They can go elsewhere.”
Partnering with LG on Zero Client devices
Source: Arthur Crowe, VP of Support Services & CIO, Peconic Bay Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About O’Bleness
Merging with Ohio Health
Implementing McKesson Paragon, but eyeing Epic down the road
Accelerated tracks for MU 1&2
Third CIO to lead the EHR initiative — “I was looking for a challenge.”
Leaning on vendors
Playing catchup — “We didn’t have a wireless network.”
Source: Scott Mash, CIO, O’Bleness Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Not ruling out mergers
ACA & the push for partnering
The right time to negotiate
Managing staff burnout — “The pace we’re going at is making it really challenging.”
Pressure on CIOs
Staying out of “firefighting mode”
Source: Frank Fear, VP & CIO, Memorial Healthcare, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Selling “lukewarm” docs on portals
Relying on physician leaders — “That’s where you make progress.”
A “shift” in patient engagement
Memorial’s innovative culture
CIO’s role as motivator
Independent, but with strong affiliations — “We’ve made really strategic partnerships.”
Source: Frank Fear, VP & CIO, Memorial Healthcare, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Putting on the nursing & Siemens hats
Jumping into the CIO role — “The hours are long, but I’m having a lot of fun.”
Helping staff “spread their wings”
Getting into the weeds
Ken Blanchard’s school of thought
Teaching nursing informatics — “It helps validate what we’re doing here.”
Source: Anne Lara, CIO, Union Hospital of Cecil County, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Being a smaller organization — “We can be a lot more nimble”
Minimizing failures through risk analysis
Enterprise vs best-of-breed
Strategic planning — “It’s not all CIO-driven”
Upgrading to Meditech 5.6.6
Getting “creative” with portal adoption
Source: Frank Fear, VP & CIO, Memorial Healthcare, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Securing mobile devices — “PHI has become quite the commodity.”
ICD-10 taskforce
eCare with University of Maryland
Partnering with AT&T for remote monitoring
ROI & patient outcomes — “You have to look at things differently.”
From bedside oncology nurse to CIO
Source: Anne Lara, CIO, Union Hospital of Cecil County, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Union Hospital of CC
Creating affiliations to improve patient care
Being an early Meditech 6.1 adopter — “We’re willing to take the risk.”
Customizing the surgery module
Staff exchange with Frederick Memorial
The 5 I’s — from implementation to industry expertise
PHI education
Source: Anne Lara, CIO, Union Hospital of Cecil County, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Memorial Healthcare
Competition with nearby cities
Integrated system vs best-of-breed
Meditech in the hospital, Allscripts in ambulatory
Getting practices on one EHR — “It’s been a long road.”
Memorial’s rollout methodology
Source: Frank Fear, VP & CIO, Memorial Healthcare, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Preparing for Stage 2
Looking for ways to cut costs
Staff retention challenges — “The pool isn’t growing.”
Benchmarking against other orgs
From large IDN to community hospital
Advice for new CIOs — “Get on the CEO’s radar.”
Source: Bill Neil, VP & CIO, Indian River Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Imprivata SSO
Revising the roadmap
IRMC’s “Heart and lung transplant”
Fine-tuning Paragon
Marketing to patients in the practice setting
Preparing for MU audits — “We’ve documented everything very well.”
No plans for M&A
Source: Bill Neil, VP & CIO, Indian River Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Marketing IT successes
IT’s seat at the governance table
Added job title — “It’s like getting recognition for things you’re already doing.
Addressing the workforce shortage
The Stage 7 curse
CIO job security
“Work and life become the same thing.”
Source: Mitzi Cardenas, SVP & CIO, Truman Medical Centers, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Table-top scenarios — “You have to be ready to think fast.”
Founding the Iowa HIMSS chapter
“I try to give back a little bit for all the great things I’ve learned.”
CHIME’s inaugural CHCIO program
Looking outside the industry — “Why reinvent the wheel?”
HIT & the “confluence of change”
Source: Paul Foelsch, VP of IS & CIO, Mercy Hospital Iowa City, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Indian River
Seasonal volumes & heavy Medicare/Medicaid population
Strategically scheduling IT projects
Rolling out an EHR roadmap
eClinicalWorks in practices & urgent care clinics
Going with Paragon — “We made that leap of faith”
“Infrequent admitters”
Source: Bill Neil, VP & CIO, Indian River Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Keeping ACOs local
Partnering with payers
“Thinking outside the bed” with community outreach programs
Mobile markets & food desserts
“Getting to the core of chronic diseases”
LACIE & MO Health Connection
Demonstrating the benefits of IT — “It’s not just checking a box.”
Source: Mitzi Cardenas, SVP & CIO, Truman Medical Centers, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Piloting HIE
Challenges with patient matching
Mercy On Call
Working with RelayHealth to connect docs & patients
Patients embracing technology — “There’s going to be more of a demand for that.”
Lessons learned in disaster planning
Source: Paul Foelsch, VP of IS & CIO, Mercy Hospital Iowa City, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Truman MC
Cerner in acute & ambulatory
Behavioral health in PC clinics — “Treating the whole patient”
Making healthcare more “user-friendly”
Recruiting docs to increase patient engagement
MU as a barometer
Source: Mitzi Cardenas, SVP & CIO, Truman Medical Centers, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Mercy Hospital
McKesson shop (HBOC user since early 90s)
Sunquest in lab, Cerner in radiology & Philips in cardiology
Eyeing Stage 7
One EHR for owned practices, 17 for affiliated docs
Horizon vs Paragon
Reimbursement concerns with telemedicine — “It’s still an issue”
Source: Paul Foelsch, VP of IS & CIO, Mercy Hospital Iowa City, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
IT rounding — “You owe it to the organization to be visible.”
From NYC to Albany
A “broad experience base” that includes vendor & consulting work
CHCIO Certification
The Jeeping world
“There’s never a dull moment.”
Source: Jonathan Goldberg, VP of IT & CIO, St. Peter’s Health Partners, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Creating a model for expansion
Data analytics on the radar
Branding UMMC as “a place where you want to be”
Pros and cons of being a young CIO
IT’s seat at the table
Rethinking BYOD — “We’re going to allow some flexibility”
Golf, sports & family
Source: David Chou, CIO, University Of Mississippi Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
HIEs in upstate NY
“We’ll always have multiple systems. That’s a reality.”
Frustration with portals — “I’m not sure the patients know what they want.”
CareLogistics for patient flow
A “major transformation” in clinical care
IT rounding
Avoiding the “flavor-of-the-day” mentally
Source: Jonathan Goldberg, VP of IT & CIO, St. Peter’s Health Partners, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About UMMC
From manual to digital in 3 years
Going big bang with Epic & Lawson
Post-implementation optimization
From Abu Dubai to Mississippi
Motivating the staff — “We’re instilling a stronger sense of urgency.”
Building a hospital from the ground-up
Source: David Chou, CIO, University Of Mississippi Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
To integrate or not — “The business needs to be the driver.”
When it pays to wait
Creating a physician enterprise
Saying no to rip-and-replace
“The days of objecting to good business decisions are over.”
Real dialogue between docs and IT
Source: Jonathan Goldberg, VP of IT & CIO, St. Peter’s Health Partners, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Implementing SSO — “It’s really a no-brainer”
Waiting for the dust to settle
His formula for success
The CIO network — “I definitely have a few phone-a-friends”
Teaching at Northeastern & Brandeis
Keeping up with changing healthcare models
“There’s no other place I’d rather be.”
Source: Jeffrey Brown, CIO, Lawrence General Hospital, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About St. Peter’s Health Partners
3-way merger: Creating “our own healthcare reform.”
FTC & political red tape
Making the puzzle fit
Crash course in change management — “You want to be as transparent as possible.”
Rotating techs & helpdesk
Being invigorated by challenges
Source: Jonathan Goldberg, VP of IT & CIO, St. Peter’s Health Partners, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The “transformational” Mass HIway
Merrimack Valley’s single-node model
The MU 2 Bucket
Eyeing 100% CPOE adoption
Optimization steering committees
Starting CIO role as Paragon went live
“Boots on the ground”
Source: Jeffrey Brown, CIO, Lawrence General Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Going live with McKesson Paragon
Juggling multiple ambulatory EHRs — “The interoperability equation has become a lot less difficult.”
Readmission prevention
Forming an ICO — not an ACO
Merrimack Valley collaborative
HIEs — “It’s never a one-size-fits-all”
Source: Jeffrey Brown, CIO, Lawrence General Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Pushing the envelope
Partnerships with independent docs & community facilities
“I never wake up in the morning and say, ‘what am I going to do today?’”
Social media support
His leadership philosophy: “Backyards without fences”
Slowing down change
Source: George Brenckle, SVP & CIO, UMass Memorial Healthcare, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
MU 2 & vendor readiness
Gathering data — “ONC is a very data-driven agency”
Broadening the “limited view”
Call to action for CIOs — “Policy change takes work”
Grassroots efforts targeting standards
CHIME’s new leader
Source: CHIME Policy Chat: Are Vendors Ready For Stage 2… Or Not? on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
NHIT Week & CHIME’s public policy retreat
ONC’s environment scan
The push to extend Stage 2
Senators’ letter to HHS — “It’s a testament to the work CHIME has done”
HIMSS’ call to action
The divisive state of healthcare
Source: CHIME Policy Chat: Tacking Two Major Issues on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Lawrence General
Affiliations with Beth Israel Deaconess & Tufts
Population health — “Connecting the community”
Linking hospitalists & PCPs
Working with affiliated docs — “It has to be grounded in collaboration.”
Physician-led committees
Finding “quick wins”
Source: Jeffrey Brown, CIO, Lawrence General Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
3 components of ICD-10 — “The technology piece is probably the easiest.”
Setting the stage for analytics
“Data is never useful if it’s not used”
Cleaning up dirty data
eICU bunker
UMass’ groundbreaking diabetes portal
Source: George Brenckle, SVP & CIO, UMass Memorial Healthcare, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About UMass Memorial
Playing catch-up
Siemens in the hospitals, Allscripts in ambulatory
Integrated system vs multiple vendors
HealthAlliance’s Level 7 model
Bringing in a CMIO — “You can never have enough hands on deck”
Source: George Brenckle, SVP & CIO, UMass Memorial Healthcare, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Online scheduling — “There’s a lot of resistance.”
Vanguard’s growth strategy
CIO with a CPA
From Fresenius to Harvard — “It allowed me to get my hands dirty again.”
The culture at Vanguard
Mentoring young girls — “I’ve learned so much.”
Source: Kristin Darby, VP & CIO, Vanguard Health Systems, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
HIE landscape in Illinois
Upgrading Meditech to connect with Mass HIWay
Plans to expand the New England market
Attesting to MU in 2 states
The power of shared knowledge — “You’re not doing it for the first time in most cases.”
Real-time surveys on iPads
OpenTable’s model
Source: Kristin Darby, VP & CIO, Vanguard Health Systems, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Retaining top talent
IT rounding — “We work very closely with our clinical partners.”
Innovative Inputters
From paper to Level 6
“Looking at where they were in their adoption cycle made it exciting.”
Learning leadership at West Point
The CIO’s evolving role
Source: Mike Mistretta, VP & CIO, MedCentral Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Shared-savings ACOs in Chicago & Boston
IT as facilitator
Hosting “get to know you events” for docs
Managing hospitals in two cities — “We have strong director levels at both locations”
Huddle meetings & videoconferencing
Targeting 95 percent CPOE — “Our providers have been extremely receptive.”
Source: Kristin Darby, VP & CIO, Vanguard Health Systems, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Data exchange with employed & affiliated docs
Adoption hurdles — “There’s still quite a bit of skepticism”
State HIEs & ROI (or lack thereof)
Physician revenue management
Preparing for ICD-10 & MU 2 — “We’re trying to pull the initiatives together.”
Staffing challenges
Taking a stand on consultant use — “All we’re doing is inflating our costs.”
Source: Mike Mistretta, VP & CIO, MedCentral Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Vanguard Health
Splitting time between 2 cities
Meditech (MA) & McKesson (IL) in the hospitals, athenaClinicals in ambulatory
Best of breed vs standardization
Connecting with 23 different EMR systems — “You can see the connectivity challenges.”
Physician EHR adoption trends
Source: Kristin Darby, VP & CIO, Vanguard Health Systems, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About MedCentral
Being a beta site for Siemens — “We get to influence the usability of the systems.”
Quality measures
Piloting portals with employees
MU dream team: clinical program manager, nursing liaison & CMO
Creating a unified patient record
NextGen in ambulatory, Siemens Soarian in the hospitals
Source: Mike Mistretta, VP & CIO, MedCentral Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
CoRHIO’s progress
Case management & frequent ER flyers
Six Sigma black belt
30-year prep course in banking — “We were change merchants”
Joining Parkview’s board
Clinical rounds — “You’ll never find me in my office”
Building the Pueblo workforce
Source: Steve Shirley, VP of IT & CIO, Parkview Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Going lean
HITECH’s impact — “IT has become more critical to operations than ever before.”
Population health management
Patient portal-lite
“We learn so much from our colleagues.”
Adjusting to a new home
Baking as therapy
Source: Maggie Ratliff, VP & CIO, Sarah Bush Lincoln Health Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Parkview
Pueblo's “challenging” payer mix
Migrating from Meditech Magic to 6.0
Bridging the gap between clinical & IT
From 9 servers to 61
Eliminating the nursing tool belt
Source: Steve Shirley, VP of IT & CIO, Parkview Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Leveraging physician leaders
The need for structure within IT
Upgrading to Meditech 5.6.6
Optimization study — “We want to make sure we do our due diligence.”
Preparing for MU 2
Recruiting challenges
Leadership development
Source: Maggie Ratliff, VP & CIO, Sarah Bush Lincoln Health Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Sarah Bush Lincoln
From the city to the country
Reaping the benefits of a small organization — “We have autonomy to do what we need to do.”
Keys to a smooth transition
Walking in to budget talks
Internal IT marketing
Source: Maggie Ratliff, VP & CIO, Sarah Bush Lincoln Health Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Learning from the Aztecs
“Culture eats strategy for breakfast.”
The dangers of starting too big
“You’re only going to be a partner with me if you want to assume risk.”
Vendor negotiation
Balancing “lively discussion” with respect
Passion for teaching — “There is such a misunderstanding about what health IT is”
Source: Kirk Kirksey, VP & CIO, UT Southwestern Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
HIE landscape in NC
NCHA’s population health work
CIO collaboration — “We have a very cohesive group.”
From central PA to coastal Carolina
The daunting task of recruiting talent
Uncertain future
Dreams of sommelier school – “the cork dork”
Source: Stephen Clark, CIO, Albemarle Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
CPOE roadblocks — “The technology gets in the way.”
“At-the-elbow support” from nursing
Struggling with quality measures
Stage 2 — “It’s a matter of maturing what we have.”
Being the resident MU expert
Telepsychiatry HIE
Source: Stephen Clark, CIO, Albemarle Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Building an analytics model for academics
Clearing up misconceptions — “If you want to see big data, come here.”
The big data holy trinity
Bench to bedside
IT’s role in new hospital construction
Inspiration from the Art of War
Why IT projects fail
Source: Kirk Kirksey, VP & CIO, UT Southwestern Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Her career path: “Consulting helped open doors for me”
Taking chances — even when the timing isn’t perfect
Building the HIT workforce
CHIME Boot Camp — “It’s really energizing.”
Networking opportunities
“Regardless of what you do, you need to show passion and energy.”
Work-life balance
Source: Cara Babachicos, CIO, Community Hospitals and Non-Acute Entities, Partners Healthcare, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Albemarle Health
Joining forces with Sentara
Staff retention
“When you affiliate with a larger system, it’s a game-changer from an IT perspective”
Transparency during uncertain times
Meditech in the hospitals, Allscripts in the practices
Source: Stephen Clark, CIO, Albemarle Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About UT Southwestern
Centralizing IT operations
From Perot to UT Southwestern — “I was really interested in working with the EMR.”
Keys to change management
Phased implementation vs big bang
Mapping out the next 18 months
Source: Kirk Kirksey, VP & CIO, UT Southwestern Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The clinical landscape — “I think we have every vendor represented.”
Pushing for shared best practices
Creating a blueprint for the Epic rollout
State-of-the-art IT at new hospital
System upgrades — “We try to stay ahead of the curve where we can”
Big data plans with Health Catalyst
Source: Cara Babachicos, CIO, Community Hospitals and Non-Acute Entities, Partners Healthcare, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Her role: “I represent CIOs at the table”
Partners eCare
Consolidating data centers
Epic selection — “It was one of the quickest decisions we ever made.”
Getting buy-in from users of homegrown systems
Planning a large-scale implementation — “All hands on deck”
Upgrades and enhancements for ICD-10
Source: Cara Babachicos, CIO, Community Hospitals and Non-Acute Entities, Partners Healthcare, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Preparing for MU audits — “Everything is documented.”
Increasing broadband access in Maine
The push for patient engagement
From “former geek” to CIO
Seizing the right opportunity — “It was a quality of life issue”
Smaller organizations are “much more nimble”
New England HIMSS
Source: Ralph Johnson, CIO, Franklin Community Health Network, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Walking the line: “You can’t tell physicians how to practice medicine. You can provide tools and offer advice.”
eICU work with MaineHealth
“We’re very creative and innovative in how we keep our costs down.”
ACO risks for standalones
Reducing FTEs to stay under budget
Weighing M&A possibilities — “The board feels torn”
Attesting to MU
Source: Ralph Johnson, CIO, Franklin Community Health Network, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Staff retention
Using in-house talent for Epic rollout
Clearing up misperceptions: “It’s not laid-back at all.”
Work-life balance, accountability & transparency
“Delegation is the most empowering thing of all.”
Early lessons learned — “Steady course and speed.”
Chasing your tail
Source: Steve Robertson, EVP & CIO, Hawaii Pacific Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Franklin Community Health Network
Partnering with large systems
Meditech in the hospital, eClinicalWorks in the practices
Recovering after a fire: “It was a good test”
Managing device preferences
Workflow & governance challenges
Letting docs make decisions — “I abstained from voting”
Source: Ralph Johnson, CIO, Franklin Community Health Network, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Partnering with BCBS — “We made an offer they couldn’t refuse.”
Building a successful patient portal
MU Stage 2 — “It will be much, much harder.”
Stimulus dollars are “like pennies from heaven.”
Hawaii’s HIE success
Exchanging lab results through clinical messaging system
Source: Steve Robertson, EVP & CIO, Hawaii Pacific Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Hawaii Pacific
HPH’s 7-year Epic journey — “It was a lot of consolidation work.”
From a $32 million to $57 million price tag
Reducing bad debt — “We knew there was a lot of opportunity”
Communication, trust & transparency
Lingering legacy systems
Cleaning out A/R “is like draining a swamp”
Source: Steve Robertson, EVP & CIO, Hawaii Pacific Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Keeping the MU 2 start date
Embracing opposition — “Criticism can only inform.”
Data matching & patient consent workgroups
Need for “action-oriented best practices”
The unique patient ID issue
CHIME comments on Stark
Source: CHIME Policy Chat: Using Pushback To Move Forward on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The key to vendor relationships
How to have happy staff
“People want to understand gene sequencing, I want to understand human sequencing”
“My job is to create leaders who are 100 times better than me”
Imagining the CIO of the future
Source: Shafiq Rab, MD, VP & CIO, Hackensack University Medical Center, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
CHIME’s inaugural Public Policy forum
CIOs talk ACOs and MU
Best practices from Heichert, Oriol, Ganguly & others
Addressing REBOOT concerns — “They echoed many of the concerns we have voiced”
Asking for an extension — not a delay of Stage 2 — “This was a very conscious grammatical decision.”
Three components in maximizing MU success
Source: CHIME Policy Chat: ACO Lessons From CIOs In The Trenches on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
What keeps me awake at night is cyber-security
ACO and Team of Care
On HIEs — the funding and competition problems
“Patients are mobile; they don’t stay in one place.”
The costs of it all; the keys to coming in on time and on budget
Source: Shafiq Rab, MD, VP & CIO, Hackensack University Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Fostering internal goals using industry-standard measures
“I may be an MD, but I’m also the CIO. I’m a service department, and I have to be humble.”
‘It’s never the people, it’s always the process.”
Getting ready for genomics
The art and science of visioning
The game changers are cloud, mobility and the smart phone
Source: Shafiq Rab, MD, VP & CIO, Hackensack University Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
From acute care to surgery hospital
Missing the “intensity and excitement” of NYC
Lessons learned from consulting
CIO’s new role — “Marrying together IT & hospital strategy”
Reflecting on the days of block scheduling
Choosing healthcare — “A light bulb went off”
Kierkegaard’s philosophy
Source: Jamie Nelson, CIO, Hospital for Special Surgery, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Population health on the radar
Total patient revenue — “a beta test”
Working with VPS to reduce vendor prices
“IT folks aren’t natural-born negotiators”
Nutanix’s converged infrastructure — “No more forklift upgrades”
Educating the staff on vendor management
Source: Jake Dorst, CIO, Meritus Health, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About HUMC
Reflections on year one
Prioritization and governance
“My job is to make sure everybody else becomes useful”
Managing mobility
Relationships are the key to effectiveness
Managing up, getting the votes
Source: Shafiq Rab, MD, VP & CIO, Hackensack University Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Upgrading without slowing down docs
Technical infrastructure — “The frosting on a layer cake”
Allscripts on the iPad
Mobile device requests — “You can’t just say no.”
HSS’ 5-tier strategic roadmap
Big data plans
Prioritizing projects in and out of silos
Source: Jamie Nelson, CIO, Hospital for Special Surgery, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Learning from the past
Forced innovation — “We cobbled together products that are now being sold as one”
Trust but verify
“I’m in the right spot at the right time.”
Pursuing an MBA
Building a CIO network
Source: Jake Dorst, CIO, Meritus Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About HSS
Allscripts in inpatient, Optum in ambulatory
Getting private practitioners on the same EHR
A new governance structure
IT as a strategic priority
Building relationships with docs — “You really have to listen.”
Breaking away from best-of-breed — “We need a single vendor solution.”
Source: Jamie Nelson, CIO, Hospital for Special Surgery, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Integrating PatientTouch with nurse call — to “completely mobilize the nurse”
Agnity MobileCare’s secure text messaging
Happy nurses = happy doctors = happy patients
Participating in CRISP
Being the new CIO — “I had ideas in my back pocket”
His need for autonomy
Source: Jake Dorst, CIO, Meritus Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Meritus
Meditech in inpatient, Allscripts in outpatient
Data sharing with CRISP
Using Empower to create a unified patient record
“One goal at a time”
Physician advisory meetings
Piloting PatientTouch in a small department — “We could control it better.”
Source: Jake Dorst, CIO, Meritus Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Migrating to Cerner
Using analytics to ensure operational efficiency
Plans to join MHIO & the BJC Collaborative
Role as VP of support services
From IT director to strategic leader
“Righting the ship” at Cox Branson
Mentoring — creating opportunities for “open, candid dialogue”
Source: Michael Elley, CIO, Cox Medical Center Branson, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
ACO work — “It’s like making the 12 clocks chime at the same time.”
McKesson’s BI tools
Looking to finance for help with big data
From business background to CIO — “They saw my non-healthcare experience as a positive.”
Embracing the role of chief strategy officer
Advice for new CIOs
Source: Frank DiSanzo, CIO, St. Peter’s Healthcare System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Super-users & key stakeholders
Resource planning with McKesson’s BI tools
T-System’s Care Continuity solution
From 11.5% readmissions to 7.8% in 2 months — “It’s already had a profound effect on our organization.”
Attesting to MU using the ED-only method
Source: Michael Elley, CIO, Cox Medical Center Branson, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
EHR rollouts & revenue loss
Managing clinician expectations
A culture of inclusion —“In the interest of transparency…”
Being proactive about educating patients
Jersey Health Connect
RelayHealth’s cloud-based solution
CIOs “leaving our differences at the door”
Source: Frank DiSanzo, CIO, St. Peter’s Healthcare System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Balancing staff workloads
Computer-assisted coding
Lessons learned from the military — “You have to depend on your people.”
From PACS administrator to CIO
Why Hugh Chatham is home
Source: Lee Powe, CIO, Hugh Chatham Memorial Hospital, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Cox Branson (formerly Skaggs Regional MC)
Merging with CoxHealth — “We’re very similar in our cultures.”
Plans to migrate to Cerner and Soarian
Cerner ITWorks
Integration vs interoperability
From best-of-breed to “one chart throughout the system”
Source: Michael Elley, CIO, Cox Medical Center Branson, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About St. Peter’s
Physician alignment strategies
Running the full gamut of Horizon
The “awkward” timing of McKesson’s announcement
Determining the next steps — Paragon or another product?
The McKesson CIOs of NJ/NY
The vendor leapfrog game
Source: Frank DiSanzo, CIO, St. Peter’s Healthcare System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Best-of-breed vs. consolidated systems
Epic isn’t for everyone
Going from a mid-sized organization to a smaller hospital
Hugh Chatham’s IT push — “We’re showing where technology can take the organization.”
Dealing with red tape
Overseeing IT & HIM
Source: Lee Powe, CIO, Hugh Chatham Memorial Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Patchwork HIE
Data ownership issues — “It’s supposed to be about the patient.”
Teleneurology with on-call specialists
Tracking readmission data
The Burger King mentality — “It’s easy to turn into a best-of-breed.”
Preparing for RAC audits
Source: Lee Powe, CIO, Hugh Chatham Memorial Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Early HIT days in Canada
Thoughts on MU — “We’re on the verge of some major breakthroughs.”
Value-driven outcomes
Working closely with docs — “That’s where the big opportunities are.”
Push for a unique patient identifier
“Co-opetition” with Intermountain Healthcare
CHIME CIO of the Year — “It was quite a surprise.”
Source: Jim Turnbull, CIO, University of Utah Health Care, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Vendor/customer relations — “It’s a two-way street.”
Being a Cerner outpost in Epic country
Awarepoint for RTLS
Leveraging a diverse background
The new CIO
Source: Joel Vengco, VP & CIO, Baystate Health, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Hugh Chatham
CPSI at the core, Medhost in the ED
Skipping the warm-up & jumping right into the CIO role
Patch Tuesdays — “We’re constantly fixing something.”
Weighing privacy and sanitation issues with palm vein scanning
Iris biometrics — “I liked the cutting-edge technology”
Attesting to MU
Source: Lee Powe, CIO, Hugh Chatham Memorial Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Posting physician reviews online — “It made the docs really pay attention.”
Using Amazon’s strategy to pilot new initiatives
MU attestation challenges — “They’re leaving money on the table”
ICD-10 on the backburner
Positioning the organization for innovation
Groundbreaking genetic research
Source: Jim Turnbull, CIO, University of Utah Health Care, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Baystate’s core clinical environment (Cerner)
“We’re a hybrid of best-of-cluster, best-of-breed, and an enterprise monolithic system.”
Strong inpatient, ambulatory challenges
The costs of a rip and replace
The end-users innovation role — knowledge, insight & mobility
Taking a page from the travel industry
Source: Joel Vengco, VP & CIO, Baystate Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About University of Utah
Bridging Cerner (inpatient) and Epic (outpatient)
Plans to move to an integrated solution
Staff-run retention and recognition programs — “It’s had an immediate impact on our turnover.”
Using telemedicine to connect with remote facilities and educate docs
Community service & casual dress codes
Source: Jim Turnbull, CIO, University of Utah Health Care, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Transparency + governance = trust
Pioneer Valley Information Exchange Summit – “The idea was to begin the conversations”
The patient poaching issue
Population management and patient consent
Gearing up for analytics
Source: Joel Vengco, VP & CIO, Baystate Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Baystate
ACOs & HIEs — “By far, the larger issues are political”
Mass HIWay & the Pioneer Valley Information Exchange
“It’s not about just having the data, it’s what you do with it”
Cracking the sustainability code
Source: Joel Vengco, VP & CIO, Baystate Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
CHIME — “The best value of any organization”
Leaning on CIOs to help shorten the learning curve
Giving input on MU Stage 3 proposals — “They’re going to be realistic.”
A lifetime of learning
From field geology to health IT
“I would still take the CIO path”
Source: Randy McCleese, CIO, St. Claire Regional Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
HIMSS Stage 6
Celebrating IT success — “It’s much more important than MU dollars.”
Focusing on optimization
Closed loop meds management
From nursing to IT — “I was hooked immediately.”
Marrying the clinical & IT worlds
CIO communities — “We can learn from each other.”
Source: Charlotte Wray, Chief Clinical and Information Officer, EMH Healthcare, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Kentucky HIE — “They’re doing a good job matching patient data”
Working with UK to connect schools with primary care clinics
Why telehealth is “sputtering”
Dividing & conquering MU
Meditech in the hospital & medical group
Partnering with Bon Secours on an ACO – “We’re just starting down that path.”
Source: Randy McCleese, CIO, St. Claire Regional Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Extending the “olive branch” to physicians
Stage 1 attestation
Bringing in consultants — “We realized we had a bandwidth issue”
EMH’s portal strategy
Targeting chronic disease patients
Preparing for ACOs: “We’ve always had to align ourselves with other providers”
Partnering with CliniSync
Source: Charlotte Wray, Chief Clinical and Information Officer, EMH Healthcare, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About St. Claire
From best-of-breed to an integrated system
Meditech 6.0 – going live with CPOE & physician documentation
Building a base with financials
Using a multidisciplinary “team approach”
Selecting a system — “It was the troops that made the choice.”
Working with Northeast Kentucky RHIO & Kentucky HIE
Source: Randy McCleese, CIO, St. Claire Regional Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About EMH Healthcare
Siemens Soarian in the hospital, Allscripts Enterprise in ambulatory
MU pushing EHR plans to the forefront — “We fell into the sweet spot.”
From a mostly-paper environment to Stage 6
Leading a clinical transformation — “Include key stakeholders in the decision-making process.”
Aligning with the CNO
Physician pushback after go-live
Source: Charlotte Wray, Chief Clinical and Information Officer, EMH Healthcare, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Qualities of a great leader
Flagler’s upside-down org chart
Walking the walk — “You promote your own behavior, like it or not.”
Partnering with iMethods to improve the culture
Change management — “It always boils down to leadership.”
HR is strategic, not tactical
Embracing social media
Source: Bill Rieger, CIO, Flagler Hospital, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Centura’s stops and starts with EMRs
Making the case for standardization—“It wasn’t an easy sell.”
Laying a foundation for future IT initiatives
From being a consultant in Atlanta to a CIO in Colorado
Meeting with other CIOs — “We need to use each other as resources.”
Source: Dana Moore, SVP & CIO, Centura Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
HIE hesitancy
Becoming Flagler’s first CIO
From no IT governance to rolling out an EMR — “We had to use tools at the same time we were building them.”
Challenges with change management
The CIO network
Making the case for a CMIO
Source: Bill Rieger, CIO, Flagler Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Rolling out inpatient CPOE & cardiology PACS
Prioritizing projects —“It’s a very difficult pace to maintain.”
Maintaining relationships between managers and direct reports
Using data to secure resources for IT
Thinking outside the box to recruit & retain quality people
From consultant to “accidental CIO”
Source: Dana Moore, SVP & CIO, Centura Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
What Allscripts did right
Answering to the board — “They trusted me”
Paul Black’s goodwill tour
Flagler’s year-long strategic-planning process
Clinical integration — “It’s our version of an ACO”
Identifying the right partners
Source: Bill Rieger, CIO, Flagler Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Centura
Getting Stage 6 recognition across the organization
Building from the ground-up
Straddling between two payment worlds
Colorado’s health neighborhoods initiative
Working with CORHIO & Colorado Telehealth Network
Vendor-neutral image archiving
Source: Dana Moore, SVP & CIO, Centura Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Flagler
Migrating from Meditech to Allscripts
Different strategies to get buy-in from physicians and nurses
Access to inpatient records for affiliated docs
Dealing with the fallout of Allscripts’ MyWay being pulled —“It was a little confusing.”
Town hall meetings led by docs — not administrative leaders
“If I can get out of the way & coach in the back ground, it’s much more effective.”
Source: Bill Rieger, CIO, Flagler Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Building a results-driven culture
Learning from the Epic rollout — it’s not always a technical issue
His pet peeve
Educating staff on how to use e-mail more efficiently & avoid unnecessary meetings
How he “disconnects” from work
Is there ever a right time to schedule a go-live?
Source: Tom Bres, VP/CIO, Sparrow Health System, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Partnering with Mayo to enable e-consults and share best practices
Stepping into an Epic decision
From IBM to Sparrow—“a lot of it was the passion for healthcare in my community”
Leadership means listening
Don’t underestimate talent management
Source: Tom Bres, VP/CIO, Sparrow Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Business and clinical intelligence — walk first, then run
Setting expectations
ACO/HIE work, reading the tea leaves
Moving from fee for service to pay for performance while staying solvent
Going from CTO to CIO
Source: Tom Bartiromo, SVP, CTO and Interim CIO, Barnabas Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Getting the nod from CHIME – “It was a perfect fit”
Being proactive — not reactive — with legislation
Communicating to policymakers about challenges in implementing HIT
CHIME’s focus on education
Working with Rich Correll — “Together we can do some really great things”
Lessons learned from the military
Source: Russ Branzell, CEO, Colorado Health Medical Group, and Incoming CEO, CHIME on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The importance of key clinical partners
Marketing successes
The quest to reduce interfaces ("Curbing 30 years of instinct")
Email management
Reducing catastrophic risk
Source: Tom Bartiromo, SVP, CTO and Interim CIO, Barnabas Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Rolling out Epic — Getting buy-in was the easy part
Clinician training: seeing is believing
Epic’s playground
Optimizing iSparrow and extending it into the community
“We’re seeing a lot of demand and interest for that.”
MySparrow mobile app — “There’s a craving for that kind of interaction.”
Source: Tom Bres, VP/CIO, Sparrow Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Barnabas Health
The Cerner rollout
Doing due diligence right
Leveraging Meaningful Use
Selling the benefits of advanced clinicals
Binding a health system together with order sets, etc
Source: Tom Bartiromo, SVP, CTO and Interim CIO, Barnabas Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Sparrow Health
Going live with Epic — “We took on a large initiative”
Lessons learned from physician practices
Fighting for funds as the financial crisis hit
Implementing ProVation Order Sets
Investing in IT to remain competitive — “It was part of a broader strategic vision”
Source: Tom Bres, VP/CIO, Sparrow Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
CHIME’s comments on MU stage 3 — “Pace is a deep concern”
Hospital readiness for EHR-generated CQMs
Underutilized CMS pilot programs
StateNet opportunities
The “hunger” for best practices
Gearing up for HIMSS13
Source: CHIME Policy Chat: Moving The Ball Forward on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Wrapping up 2012
Stage 2 – “A second crack at defining MU”
CHIME’s two-pronged approach to educating Congress
The value of CIO input
Spotlighting health IT success stories—“The industry is clamoring for best practices”
How payment reform is driving HIT adoption
Source: CHIME Policy Chat: Top Five Priorities for 2013 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Farmville for patients
Starting as an IT intern doing desktop support
Pursuing a master’s in business
Implementing Meditech on time & under budget — “It did add some credibility”
CHIME CIO Boot Camp & CHCIO certification
Learning from Chuck Christian
Source: Joey Hobbs, CIO, Community Hospital Anderson, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Getting comfortable with risk
The difference between pressure and stress
The beauty of team building
“I’m only as strong as my weakest link”
Servant leadership
Thinking back to the music store
Source: David Tomlinson, SVP & CIO, Centegra Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About CHA
Affiliation with Community Health Network — sharing data but not the same system
Participating in Indiana HIE
Meditech in the hospital, Epic in physician practices
Facebook & Twitter as the starting point to get patients engaged
“It’s a multi-year strategy. You can’t just build a portal.”
Source: Joey Hobbs, CIO, Community Hospital Anderson, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Managing Meaningful Use
Going McKesson Paragon — the ‘Amazing Race’
Filling in the gaps
Using Dell’s Unified Clinical Archive
HIE work/physician connectivity strategy
Source: David Tomlinson, SVP & CIO, Centegra Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Centegra Health
Running an outsourced shop (Perot/Dell)
Is outsourcing right for your organization?
From VP of operations to CIO
Structuring the contract — need to have foresight and flexibility
Source: David Tomlinson, SVP & CIO, Centegra Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
HIT workforce shortage — “It’s a problem everyone’s trying to solve”
Lessons learned from consulting and owning a small business
“When you buy a car, you own it.”
No task is too small
Advice for new CIOs
Disconnecting from the office
“IT really can make a difference if done correctly”
Source: Mark Gilliam, CIO, Ardent Health Services, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Budgeting physician satisfiers
Working with Wolters Kluwer's Provation for order sets
Parting ways with vendors
Working with Medseek on a patient portal
Planning to harness big data
Prognosticating on healthcare reform
Source: Ed Ricks, VP of Information Services & CIO, Beaufort Memorial Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Attesting in multiple states — “The way we attack MU is consistent”
Complexities of owning a health plan
Caring for underserved patients
HIEs and insurance exchanges
Juggling priorities — “It’s a new skill you have to hone every day.”
Growing the health IT talent pool
Source: Mark Gilliam, CIO, Ardent Health Services, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Stanford’s telehealth vision — patient portal & dermatology clinics
“You will see Stanford break ground here.”
Growing the network
Byerly’s decision to retire
Advice for CIOs — “It’s okay to fail”
The importance of humility
Source: Carolyn Byerly, CIO, Stanford Hospital & Clinics, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Ardent’s unique operating model
“We have a piece of every part of the health care continuum.”
Standardizing IT with McKesson clinicals and Lawson financials
Racking up frequent flyer miles
Offering access to non-employed docs, but not a hosted EMR
“We haven’t determined there’s a driving need in the markets we serve.”
Source: Mark Gilliam, CIO, Ardent Health Services, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Beaufort Memorial Hospital
The Meaningful Use audit challenge — “Some of the requests were almost ridiculous”
Why up-front auditing might make more sense
Going with secure messaging from Imprivata
The art of risk management
Making technology invisible
Source: Ed Ricks, VP of Information Services & CIO, Beaufort Memorial Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Working with Healthcare Quality Catalyst
Stanford’s five-year data warehouse project
Investing in PHI — “we’ve been granted the capital and resources to do it right.”
Creating an Innovation Committee
“My job is not to manage. My job is to lead.”
Source: Carolyn Byerly, CIO, Stanford Hospital & Clinics, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Stanford Hospitals & Clinics
Reflecting on the Perot outsourcing
Reflecting on the Epic rollout, and the Epic Way
Best practices in vendor selection processes
“They want to make money, and we want them to make money”
Source: Carolyn Byerly, CIO, Stanford Hospital & Clinics, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Garnering CHIME Innovator of the Year honors
What does being innovative mean?
Focus on telehealth — “How do we get these sub-specialists in front of the kids who can’t walk in here”
Improving access to care while cutting costs
The importance of a clear organizational vision
Source: Edward Martinez, SVP/CIO, Miami Children’s Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Managing massive projects at the current rate of change
“Part of being a CIO today is knowing when to say, ‘Enough is enough, we can’t go any further’”
The daunting revenue cycle system change
Making the big calls, taking risks
“I’d rather have the discuss with the board about why we made a certain mistake and how we corrected it, then why we didn’t do anything”
Source: Edward Martinez, SVP/CIO, Miami Children’s Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About MCH
Now live on 15 Cerner modules since April
Secrets to selecting a system – the importance of not focusing on the front-end look and feel
Focusing on lean methodologies and process improvement
The art of process redesign
"The mandate from the top was to ensure process redesign occurred"
Bringing in GE to help with change management
Source: Edward Martinez, SVP/CIO, Miami Children’s Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Acquiring hospitals & merging cultures
Stuck in analysis-paralysis mode
Adjusting expectations — “Very few large health systems have full system integration.”
20 years at DuBois
Pursuing an MBA and a CPA
“I never want to be pigeon-holed as a technology guy.”
Source: Tom Johnson, CIO, DuBois Regional Medical Center, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Recapping the Fall Forum
Responding the request to delay Stage 2 payments — “It’s quite important that the money keeps flowing”
Educating politicians about MU
Urging Stage 3 comments
Searching for a CEO to represent CIOs
Source: CHIME Policy Chat: Maintaining The Momentum Of MU on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Expanding Epic, but sticking with Cerner in lab
The quest to banish interfaces
HIMSS Analytics Stage 7 and device integration
Voalte for clinician communications
On leadership and staff management
Source: Lee Carmen, CIO, University of Iowa Health Care, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The problem with HIEs
Industry trends — “I think you’re going to see a lot of continued acquisition and rip and replace of systems”
Thoughts on telemedicine
“Most of my time is spent on regulatory compliance”
Having a full plate with MU, RAC audits, eRx
“Integration is the only way to survive”
Source: Tom Johnson, CIO, DuBois Regional Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
An early Epic customer (still running Cerner in lab)
Running a transplant center
Being a model for device integration
Working through the best-of-breed versus enterprise-system question with departments
Thinking creatively, outside the box
Source: Lee Carmen, CIO, University of Iowa Health Care, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Looking beyond Stage 1
Positioning the organization for success
Engaging patients — “It takes the physicians to get the patients excited about getting involved in their care.”
Learning from forward-thinking docs
Saying no to HIEs — “the model doesn’t fit how we practice healthcare in this area”
Owned physicians using GE
Source: Tom Johnson, CIO, DuBois Regional Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Lessons learned from the early CIO years
From Japan to Seattle
CIOs need to “take that leadership role and lead”
MU & ICD-10 — “The more we can get standardized in healthcare, the better off we are”
The developing partnership between government entities and healthcare organizations
Finding a place to call home
Source: Wes Wright, CIO, Seattle Children’s Hospital, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About University of Iowa Healthcare
The benefits of a closed medical staff
Centralizing core services
Preventing the one-off departmental buy
Warning vendors of “negative consequences”
The pressures on employed docs
Source: Lee Carmen, CIO, University of Iowa Health Care, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About DuBois Regional & Penn Highlands Health Care
PHHC’s evolving governance model — “CIO by default”
Getting owned physician practices on the same page
“Each physician practice is its own individual kingdom that you have to overtake.”
Big-bang, 6-month Cerner install
“The longer a project takes, the greater chance it’s going to fail”
From HIMSS Analytics Stage 3 to Stage 6 in 6 months
Source: Tom Johnson, CIO, DuBois Regional Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Collaborating with Microsoft and VitalHub
The perks of having a software giant across the lake
Taking big risks — “You can’t innovate without falling on your face a few times.”
Establishing a Partner Experience and Innovation department
Using a contractor for workflow analysis
Laying a foundation for innovation
Source: Wes Wright, CIO, Seattle Children’s Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Juggling multiple projects — “There’s no rest for the weary on EMR implementation.”
Leveraging desktop virtualization to increase efficiency
Incorporating CPI into integrated facility design
Breakthrough projects and incremental gain — “We went big, now let’s chip away at this”
Lessons learned from a failed iPad pilot
Working with Windows 8 and VitalHub to improve the EMR experience
Source: Wes Wright, CIO, Seattle Children’s Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
From high school teacher to CIO
Clinicians with technical skills — “the perfect combination”
Benefits of the CIO network
Having a life outside the office — “You can’t get reception in the mountains.”
SWG’s construction project
Her role as VP of support services —“In a small environment, you can wear lots of hats.”
Source: Terri Barber, VP of Support Services & CIO, Southwest General, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Seattle Children’s
Keeping clinicians in mind with building design
From CTO to CIO — “Things don’t happen as quickly”
Learning from Drex
“Panic doesn’t do you any good whatsoever”
Cerner EMR, Epic revenue cycle
5-year strategic plan — “We’re still marching along”
Source: Wes Wright, CIO, Seattle Children’s Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Exchanging data with paper-based practices
The HIE picture in Ohio — large systems on Epic, others left out
Attesting to Stage 1
Working with the CNO & CMO to prioritizing projects
Budget meetings — “It’s like a 90-minute arm-wrestling contest”
Reaping the benefits of project management training
Source: Terri Barber, VP of Support Services & CIO, Southwest General, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Managing interfaces
CIOs working with in-house counsel
Doing storage with Dell in the cloud
Allscripts going private? “The whole thing makes me very nervous”
“It was the world that moved faster than they did”
NJ HIMSS and the power of local networking
The state of HIE in NJ
Source: Judy Comitto, CIO, Trinitas Regional Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
An Allscripts Sunrise Clinical Manager Shop
Tying MU activities to ICD-10 preparation
Front-end physician documentation/progress notes
Voice recognition, CAC and Hyland for document imaging
Kudos to the ICD-10 delay
Balancing need for discrete data with burden on clinicians
Source: Judy Comitto, CIO, Trinitas Regional Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Southwest General
The pros of being a standalone — “We can be more nimble”
Partnering with University Hospitals
From Stage 1 to Stage 6
Project management training for everyone
Being the new boss
Source: Terri Barber, VP of Support Services & CIO, Southwest General, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Rural/critical access hospitals and consultants
Working with Stoltenberg
Leveraging best practices
“If you can standardize a process, then you can optimize it”
The real definition of “implementation services”
Source: Chuck Christian, CIO, Good Samaritan Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
HIE work
Running a Cerner/NextGen shop
“Interfacing is never as good as true integration on a single platform”
“The best of breed approach — it just doesn’t work”
Career paths — a quick stint on the vendor side
Source: Paul Peabody, CIO, Palomar Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
HIE/ACO work in Arizona
“It’s a huge undertaking”
Security challenges
The patient identifier problem
Managing mobile devices — BYOD
Source: Michael Warden, SVP of IT & CIO, Banner Health, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The unique challenges of rural hospitals
ONC and CAHs
The healthcare IT workforce shortage and increased rural acuity
“It’s really difficult to show the ROI for a physician order entry system”
Strange bedfellows? Large vendors serving small hospitals
“We in small hospitals have a real propensity to trust”
Source: Chuck Christian, CIO, Good Samaritan Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Future-proofing with solid infrastructure and network
Working with Cisco
Going down the telepresence road
CIO, CTO, CMIO relationships
"If you make a mistake, it's not a dollar or two, it can be a lot of money"
The chief innovation officer
CIOs & the NPI
Source: Paul Peabody, CIO, Palomar Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The twists and turns of career paths
When one door closes another door opens
The benefits of moving to a smaller health system
Leveraging a Maritime education in healthcare IT
Source: John Lynch, VP/CIO, Greater Hudson Valley Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
HIMSS Analytics Stage 7 at 21 of 23 Banner hospitals
Banners clinical app environment — Cerner inpatient, NextGen in the clinics and practices
“It’s the horse we’re riding”
Exchanging data with both employed and non-employed docs (Report2Web)
Source: Michael Warden, SVP of IT & CIO, Banner Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Palomar Health
Building the hospital of the future
Landing a Black Hawk on the roof
The CIO’s role in new hospital construction
Getting Wi-Fi in the Healing Gardens
Source: Paul Peabody, CIO, Palomar Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Vendor management best practices
Moving from implementation to use
Setting expectations of what electronic transformation will require
"EHRs are still in their infancy"
Did MU freeze innovation?
Business and clinical intelligence
"You can't care for patients without money"
Source: John Lynch, VP/CIO, Greater Hudson Valley Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Providing avenues for good ideas to be evaluated
What's the right number of direct reports? "I liked it better with 11"
How not to get overwhelmed when managing the details
Huddling up to enhance communication
Is customer the right word?
Source: Michael Warden, SVP of IT & CIO, Banner Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Banner Health
How Banner moved from two organizations to one, highly centralized health system
“We run a very strict operating company model”
Walking into a merger
The costs of centralized model
“As long as it’s us versus them, you’ve got a problem”
Gathering the purse strings
Source: Michael Warden, SVP of IT & CIO, Banner Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Greater Hudson
Running an Epic shop
Integrated inpatient/physician practice offerings
Comparing Meditech and Epic
Vendor recipe versus flexibility
Source: John Lynch, VP/CIO, Greater Hudson Valley Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
A CIO’s soft skills
Providing more than one good option
McFaul’s career path — in, out, and back into healthcare
Getting IT staff out onto the floors
Managing CIO stresses
Leveraging a masters in philosophy
Source: Joan McFaul, VP/CIO, Glens Falls Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Thoughts on Stage 2 MU
Retaining a personal life while overseeing 76 hospitals
Grasping the golden opportunity
O'Rourke's CHI journey so far
Source: Michael O’Rourke, SVP/CIO, Catholic Health Initiatives, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Words matter — are they “customers”?
“I have to throw a dollar into the bucket every time I say ‘help desk’“
Educating the org —the CIO is not the service desk
The benefits of having been a clinician — “Occasionally, I’ll pull the nurse card”
From Alabama to Texas (but can you go from NJ to Texas?)
Going CHIME CHCIO
Source: Theresa Meadows, SVP/CIO, Cook Children’s Health Care System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
What it means to have "credibility" as a department
Defining customer service
The CIO/CMIO relationship
The importance of post-implementation support and optimization
The vendor's role in a successful install
The CIO as fiduciary
Source: Joan McFaul, VP/CIO, Glens Falls Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Conferring with industry colleagues
Working with Orion
Governance best practices
Leaving open an avenue for special cases to be heard
Source: Michael O’Rourke, SVP/CIO, Catholic Health Initiatives, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Staff management
Solid lines versus dotted lines
Reporting to the CMO
Turning an IT shop around
Creating a career path for technical folks
The importance of a sound cultural fit
Source: Theresa Meadows, SVP/CIO, Cook Children’s Health Care System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Cerner inpatient, GE Centricity for sched/reg, MPI
Epic selected for the practices
"We’re coexisting at the moment, and it's working well … "
Bringing docs into the selection process
Source: Joan McFaul, VP/CIO, Glens Falls Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Staff management
Growing from within
Siemens as a partner
Hetu's future
Having a work/life balance
Source: Maureen Hetu, CIO, Lourdes Health System, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
OneCare and CHI's clinical application environment
Cerner, Meditech, Allscripts and, yes, Epic
The influence of payers on clinical application usage
Is best of breed viable?
Going all-in on Epic?
Source: Michael O’Rourke, SVP/CIO, Catholic Health Initiatives, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
"We are, probably, the poster child for best of breed"
Meditech inpatient, athena for ambulatory
Taking an upgrade (no 6.0)
Managing two repositories of data
Integrating the independents
Unique best of breed challenges
Source: Theresa Meadows, SVP/CIO, Cook Children’s Health Care System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Lundal's team
Future opportunities and career paths
Striking a sound work/life balance
Source: David Lundal, VP/Regional CIO, Dean Health System & SSM Health Care, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
HIE work with Novo/Medicity/Aetna
Is all healthcare, like politics, local?
BYOD strategies
Source: Maureen Hetu, CIO, Lourdes Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About CHI (76 hospitals in 19 states)
Weighing in on federal legislation
Thoughts on the ICD-10 postponement
Lessons of 5010
Dangers of disrupting the revenue cycle
Source: Michael O’Rourke, SVP/CIO, Catholic Health Initiatives, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
On leadership
"People crave engagement and involvement"
Collecting opinions, making decisions
The value of mistakes
Source: John Kenagy, SVP/CIO, Legacy Health, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Health plan experience and the brave new world of accountable care
On project management
Working with joint-venture facilities
Living up to Epic's expectations
Source: David Lundal, VP/Regional CIO, Dean Health System & SSM Health Care, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Engaging the docs on CPOE
Developing and rolling out evidence-based order sets
Order sets and the CMIO
Resisting local customization
Are EMRs where they need to be?
Source: Maureen Hetu, CIO, Lourdes Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Legacy's application environment — "One word: Epic"
The Pacific Northwest is absolute an "Epi-center"
What makes Epic special?
The power of honesty
Order sets and CPOE
Source: John Kenagy, SVP/CIO, Legacy Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Comparing Epic and Cerner
Source: David Lundal, VP/Regional CIO, Dean Health System & SSM Health Care, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Governance and dotted lines
Being part of a (much) larger health system
Standardization versus customization
Two primary clinical suites in play — Siemens Soarian & Meditech
Holding off on revenue cycle
Source: Maureen Hetu, CIO, Lourdes Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Vetting a potential CIO position
Know thy self, then find thy position
The core part of my job is marketing and communications
Promoting for success
Source: John Kenagy, SVP/CIO, Legacy Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About Dean/SSM
Customers versus colleagues
The Epic project
Source: David Lundal, VP/Regional CIO, Dean Health System & SSM Health Care, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
On leadership
Governance challenges
Work/life balance and personal interests
Source: Greg Kall, System VP/CIO, Summa Health System, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
From Providence to Legacy
Going interim, then going full time
Getting back to the clinical front lines
CIO pressures
CEO/CFO/CIO relationships
Source: John Kenagy, SVP/CIO, Legacy Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The Center for IT Innovations in Healthcare
Empowering mobility & BYOD
Leadership and staff management
Raising a family while maintaining a career
Source: Phyllis Teater, Associate VP/CIO, Wexner Medical Center at The Ohio State University, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Best practices in vendor contracting
Getting the ambiguity out
Bringing a financial analyst past to bear
Before you buy, find out what's real
Understanding studies
Source: Greg Kall, System VP/CIO, Summa Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Best of breed shops cheering standards development
Building an in-house data management staff
Measuring up to Meaningful Use
MU work fueling ACO development
Investing in infrastructure
Stage 2 concerns
Source: Greg Kall, System VP/CIO, Summa Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The Epic installation — lessons learned so far
"It felt like we were planning the D-Day invasion"
Breaking down business and clinical intelligence
Empowering patients with portals, Stage 2 concerns
The pursuit of personalized medicine
Source: Phyllis Teater, Associate VP/CIO, Wexner Medical Center at The Ohio State University, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Opening a new hospital
Lesson learned: Have someone at the construction site every day
"It's one thing to select it, but you also need to get it installed"
Bringing in the Boy Scouts (seriously)
Nurturing those vendor/partner relationships
Source: Bill Byers, VP/CIO, Western Maryland Health System, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Drilling down on data analytics
Health information exchange
Shoring up the infrastructure
Embarking on an organizational redesign
Dealing with the HIT workforce shortage
Working hard, having fun
Key lesson learned: "be utterly transparent"
Source: Art Glasgow, VP/CIO, Duke Medicine, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Connecting with the community to facilitate referrals
Is MU spurring practices to adopt?
Measuring up to Meaningful Use
Stage 2 concerns
Comparing HIMSS Analytics & Meaningful Use Stages
Source: Phyllis Teater, Associate VP/CIO, Wexner Medical Center at The Ohio State University, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Going down the ACO road
Running a best of breed health system (Allscripts Sunrise, QuadraMed, CPSI, HMS, McKesson Paragon, eClinicalWorks)
Implementing Siemens Soarian at four hospitals in a move toward "sameness"
Handling an overwhelming amount of change
Why an enterprise rip and replace isn’t in Summa's future
Source: Greg Kall, System VP/CIO, Summa Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Building strong clinical partnerships, staffing the CMIO role
WK Provation for order sets
M*Modal for speech recognition
Balancing the desire for data with the burden on front-line clinicians
Meeting MU is "not in the top 3 things we're focused on here at Duke"
Thoughts on ICD-10
Source: Art Glasgow, VP/CIO, Duke Medicine, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Telemedicine
Managing 160+ projects
The advantages of a consulting background
Doing more with less
Full steam ahead for the foreseeable future
Source: Chris Van Pelt, CIO, Indiana University Health, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Garnering the HIMSS Analytics Stage 7 award
Wexner's eHealth journey
Becoming an Epic shop, going big bang
Getting away from best of breed
Clearing the final Stage 7 hurdles
Interfacing with non-Epic health systems
Mega HIT investments and ROI
Source: Phyllis Teater, Associate VP/CIO, Wexner Medical Center at The Ohio State University, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Going down the telemedicine road
computer-assisted physician documentation
The value of HIMSS
Giving back
Staff-retention talent
Source: Bill Byers, VP/CIO, Western Maryland Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The Epic rollout
Joining Duke — "Had Duke decided to remain best of breed, it may have effected my decision to come here … The enterprise EHR becomes a service bus for information"
Evaluating Epic
Glasgow moves to the provider side
Source: Art Glasgow, VP/CIO, Duke Medicine, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Managing Meaningful Use
HIE work — IHIE's accomplishments
Source: Chris Van Pelt, CIO, Indiana University Health, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Budgeting and project prioritization
The importance of 100 percent wireless coverage
Empowering clinicians through BYOD
Source: Bill Byers, VP/CIO, Western Maryland Health System, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Managing a "Massive research and education component"
Running a Cerner shop (in 9 hospitals) going down the line with the rest of the hospitals
Opening hospitals at a rapid-fire pace
Evaluating a practice's readiness to go electronic
Going down the PHR road
Stage 2 concerns
Source: Chris Van Pelt, CIO, Indiana University Health, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The benefits of a diverse background
Learning while teaching
Being in the right place at the right time
Source: Ron Strachan, CIO, Community Health Network, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Measuring up to Meaningful Use
Patient engagement
Privacy, security and research
Decision versus deliberation
New challenges, new scenery
Source: Mark Hulse, CIO, Moffitt Cancer Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
About WMHS
Running a Meditech Magic shop, 5.6.4
eClinicalWorks on the physician practice side
Working Dragon into the documentation process
Going down the patient portal path
Source: Bill Byers, VP/CIO, Western Maryland Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Taking decision support to the next level
Using Cerner’s platform to analyze data in real-time
Creating a research information exchange
Partnering with Oracle, Deloitte and TransMed
Rolling out Cerner’s core and ancillary clinical systems
Taking patient portals to the next level
Source: Mark Hulse, CIO, Moffitt Cancer Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
Making disaster preparedness a priority — “We need to be vigilant”
“Use it or lose it” with vacation days
The challenge of keeping staff motivated
Data exchange inside and outside of WGH
The HIE landscape in Georgia
Keeping an eye on standards as they take shape
Source: Sonya Christian, CIO, West Georgia Health System, Chapter 4 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The HIE picture in Indiana
“We’re not trying to reinvent the wheel”
Managing expectations and not overcommitting — “it’s not IT on tap”
Bringing a fresh perspective to an organization
Avoiding falling into the trap of status quo
“Risk-taking isn’t about selecting a new technology”
Source: Ron Strachan, CIO, Community Health Network, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The value of mentoring
The power of education combined with diverse experience
Giving back to the industry
Katrina's disaster recovery lessons
Source: Sonya Christian, CIO, West Georgia Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
The challenge of being on an EHR implementation that isn’t being led by IT
Reporting to the COO & chief physician officer
Extending Epic out to affiliated physicians (after taking care of owned docs)
Waiting on the Epic rollout to attest to MU for ambulatory
Source: Ron Strachan, CIO, Community Health Network, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.