Watch this episode to learn why empathy involves a suite of technical skills.

Andrea Goulet is the author of Empathy-Driven Software Development. In this episode, she describes why the industry needs more empathy. Not only to help it overcome a history and culture of shame and contempt, but also to help its coders flourish by developing 12 empathy skills.

00:00 – Introduction

00:25 – About Andrea Goulet

1:04 – Why empathy matters to software development

2:42 – Deconstructing what empathy means for software engineers

3:49 – The role of empathy in technology

6:00 – Why is there a culture of contempt and shame in the software industry?

10:27 – What is an Empathy System Architecture?

12:31 – How can empathy create a resilient software system?

14:21 – What programming and empathy have in common

18:23 – Why the software industry needs a systems overhaul to overcome a culture of contempt

23:20 – How to create a culture of empathy in tech

29:04 – Andrea Goulet’s Purposeful Empathy Story

34:27 – Conclusion

CONNECT WITH ANDREA

✩ Twitter: @andreagoulet

✩ LinkedIn: https://www.linkedin.com/in/andreamgoulet/

✩ Business: www.heartware.dev ; corgibytes.com

✩ Online community: empathyintech.com

CONNECT WITH ANITA

✩ Email purposefulempathy@gmail.com

✩ Website https://www.anitanowak.com/

✩ LinkedIn www.linkedin.com/in/anitanowak

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Twitter https://twitter.com/anitanowak21

✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook

✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

This episode was brought to you by Grand Heron International

REACH THEM AT

✩ Website www.grandheroninternational.ca; www.ghi.coach

✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/

✩ Facebook https://www.facebook.com/grandheroninternational/

✩ Instagram @Grand_Heron_International

✩ Twitter @GrandHeronIntl

✩ https://twitter.com/GrandHeronIntl

To watch the video with subtitles: https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A

Video Edited by David Tsvariani