iland Director of Cloud Market Intelligence Brian Knudtson is joined by guests Christopher Kusek, Jim Jones, and Mike Nelson for a conversation around the concerns customers have with support in the cloud. They discuss how to evaluate your providers’ support, the importance of support documentation vs. human support channels, and when customers should be looking for a more white-glove approach. If you are testing support when there’s a problem, there’s a problem. To learn more about the CloudBytes Podcast, including all episodes, notes, and panelist information for Seasons 1 and 2, visit cloudbytes.cloud.