This week Eric Dezenhall, author of 11 books and journalist, joins Chris to talk about today's cultural climate in the US. More than ever, velocity, volume and venom move the internet. Today, it's too easy to find yourself or your company in a situation where you may have to defend yourself. Worse yet, you may be considered guilty without the opportunity to defend yourself. It seems that conversations are disappearing and accusations are becoming the norm. As well as being an author, Eric is also an expert in crisis management. Eric will shed light on what's going on out there and offer some pointers for managing crisis in your organization.