This week, Captain William T Thompson, retired airline pilot for Delta, entrepreneur and author of The Flight To Excellence, joins Chris to discuss how Delta has built a world class organization and one of the top performing airlines in the world. When T joined Delta, he learned the importance of being part of a corporate family and treating everyone right. This translated to a career of excellence and developing his 4P system: Principles, People, Plan and Perform. Through this system, any organization can build a world class culture that executes! Tune in to hear this great conversation!