In this episode we chat with Tristan Rogers, founder and CEO of Concrete and Ann-Marie Clendenin, former VP of Operations for Bed Bath & Beyond and Kate Spade about frontline employee retention, how to turn your retail associates into brand ambassadors, and how to drive greater operational agility. Plus, which areas you may be overlooking the value your employees bring to the table—and how using the right tech can increase employee engagement and retention.

Learn more about the Workforce Management Show here.