Check out the Integration:

Klaviyo + Loop

Here's this shows TL;DR:

  • Goals you should focus on with return emails
  • Why we believe this is such an underutilized area of email
  • Alex explains why he would consider adding a link to your return policy in every email
  • Joe talks about the impact your return policy can have on cart abandonment emails
  • We explain the different types of emails we would create based on return outcome (exchange, credit, refund)
  • Joe talks about the value of branding your transactional returns emails
  • We discuss the most important touchpoints during a return
  • Alex explains how he would use return reasons to create segments in Klaviyo

Other helpful resources on this topic:

8 post-purchase emails that create a stronger returns experienceThe different types of returns and how they impact LTV