The Backyard Quartet:

Exchange Program
Shipping Song
Lifetime Warranty

Connect with Raja + Grant:

Raja Instagram
Raja's Music Instagram
Sunski

Brands Raja + Grant Look to for Inspiration

Peak Design
Allbirds
Marine Layer
Rumple

Here's This Shows TL;DR:

• We ask Sunski about the music video that explains their exchanges program
• Raja shares the inspiration behind the "Backyard Quartet"
• We talk about the customer response to the video and whether customers have a better understanding of the program because of it
• We ask Sunski to explain their Returns Stoke program where they let you gift a return for a 50% refund
• Raja explains why this program has been great for marketing
• We cover why Sunkski isn't concerned with the program being abused
• Grant explains the tool they use for augmented reality experiences
• We go over whether AR has helped reduce returns
• Grant explains how their AR tool has been super helpful in retail locations through the pandemic

Other Helpful Resources:

The 5 Most Important Things Customers Want to See on Your Returns Page
How to Write a Return Policy: The Questions You Have to Answer