An engaging interview with Kelly Davis, Continuous Improvement Manager, at Parkland USA. A revealing episode on all the ways waste shows up and how to eliminate it. What “waste” really means at Parkland. The most commonly overlooked waste that drivers miss. The true cost of waste to drivers. Your first step to get rid of waste. How to identify it daily without adding too much work to your schedule. Takeaways: Waste is any step or action in that process that the customer is not willing to pay for. Start and end with the customer in mind. Current examples in Parkland: Transportation, Motion, Inventory, Overprocessing, Defects, and Under-utilized Talent. Start to see those forms of waste in your own environment. Your next step: Challenge your teammates to find wastes and continuously improve processes.