Experience Customers: Recent Episodes
Bigears
The Experience Customers podcast is the best way for CX leaders and learners alike to learn about a new groundbreaking Customer Needs methodology that’s being adopted globally.
This approach will allow you to respectfully gain powerful insights and provide stories backed by solid numbers.
Data is great but it is not your customer. In this episode, we talk about the role of Qual feedback, why authentic feedback is extremely important, and why real voice will help you understand your customers and how they feel.
In this episode we discuss the Customer Needs framework. The what, why, and how you measure Customer Needs for your business to be successful. Why NPS is a relationship measure that predominantly sits in the domain of marketing and why operations need their own specific approach.
Do you know what latent needs and drivers are?
In this episode, we will explore why latent needs are important and the potential opportunity and risk they pose. Where to look and how to uncover them. What drivers are and how they can signpost exactly what is going on in your organisation.
Core needs, perceived needs, and innovated needs, what are they? How can you identify them? and how can an organisation use them?
The Experience Customers podcast is the best way for CEOs and business leaders alike to learn about a new groundbreaking methodology that's being adopted globally. For a future of customer-centered businesses, experience counts!
You'll also learn from Stephen Hewett himself how your company can use three key ingredients to start creating an experience customer culture. Learn more and listen today!