In this episode, Willy interviews two experts in human interaction, emotional intelligence, and conflict management: Amy Gallo and Dr. Sigal Barsade. Author of HBR Guide to Dealing with Conflict, Amy Gallo is an expert in communication and conflict management. Dr. Sigal Barsade, a professor of management at Wharton Business School, is also an expert in her field of emotional intelligence, organizational culture, and team dynamics.

0:48- Willy introduces the episode and the guests. 2:26- Willy begins by asking the guests to share disappointment management tips. 11:00- Willy moves to looking at conflict and asks if conflict can be a good thing. 16:16- How do you directly address conflict and prepare for a conflict confrontation? 20:50- Sigal shares her expertise on emotional intelligence in handling conflict/confrontations. 25:29- Willy asks about the importance of identifying patterns in yourself and others in dealing with conflict. 31:02- Amy shares tips on how to deal with personality conflict. 35:19- Amy shares tips on how to deal with political conflict among family members. 39:50- Sigal expresses the importance of emotional norms in virtual world. 47:32- Sigal and Willy look at the importance of emotional intelligence in the corporate world.

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