Learn more about https://www.shookkelley.com/our-team (Kevin Kelley) and connect with him on https://www.linkedin.com/in/kevinervinkelley/ (LinkedIn) and https://twitter.com/aia_kevin?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor (Twitter). Read more about Shook Kelley’s https://www.shookkelley.com/our-process (design process) Learn more about https://www.linkedin.com/in/andrewlmurray/ (Andy Murray). Learn more about the “https://walton.uark.edu/customer-centric-leadership/podcast/podcast-home-test.php (It’s a Customer’s World)” podcast. Learn more about the https://www.uark.edu/ (University of Arkansas) and its https://walton.uark.edu/customer-centric-leadership/ (Customer Centered Leadership Initiative). Learn more about the University of Arkansas’ business school, https://walton.uark.edu/ (Walton College.)