Welcome to NO TAKEBACKS, a podcast hosted by holistic communication expert and trainer, Derek Rowe.

A customer situation is really only 'difficult' until we learn to handle it with effective communication. This episode, and the next (interview with service expert Monique Richardson) looks at how to make that happen. Just to be clear, we're not talking about overtly aggressive, threatening customers - that's a different subject for a different ep. We're looking at those customers who are currently agitated about something, but who still have the opportunity to settle down if we know what to do and say in that moment!

Want to know more about Learn Teach Explore or get in touch with Derek? 
Visit: https://qualitycommunications.training/