CX Today's Charlie Mitchell hosts Alain Mowad, Director of Product Marketing at Talkdesk.

In this session, we consider how contact centers can cut costs without sacrificing CX, discussing:

• How to lower demand and handling times with AI
• More ways in which AI can lower contact center costs
• How Talkdesk customers have benefited from AI implementations
• Talkdesk's cost-cutting masterclasses