CX Today's Charlie Mitchell hosts Jóhann Hannesson, Lead Product Manager at Streem.

In this session, we discuss how businesses can get started with video customer service, considering: 

• Where should contact centers start when piecing together a video strategy?
• How can contact centers identify where video will add value?
• Which video use cases typically add most value to the contact center?
• How can contact centers measure the success of their video strategy?
• What should contact centers look for in a video solutions vendor?