CX Today's Charlie Mitchell hosts Jim Payne, Director of Product Marketing for Customer Experience at RingCentral. They kick-off the conversation and then:

• Introduce RingCentral's RingCX platform
• Discuss its new Agent Assist and Supervisor Assist solutions
• Standout capabilities of the new solutions

Dave Michels, Lead Analyst at TalkingPointz, then joins the conversation to discuss:

• Eye-catching features of the Agent Assist and Supervisor Assist solutions
• RingCentral's position within the broader CCaaS market