CX Today's Charlie Mitchell hosts Jo Sverre Lindem, Chief Customer Officer at Puzzel.

We consider how contact centers can get the most out of your CCaaS investment, discussing:

• Where have many CCaaS providers gone wrong in supporting their customers?
• What do vendors - and Puzzel - specifically do differently to better support customers?
• The value of a CCaaS Optimization Program to ensure continued CCaaS ROI
• Customer stories of getting the most out of their CCaaS program via Puzzel's Optimization Program