CX Today's Charlie Mitchell introduces a discussion on why businesses may wish to keep their contact center operations on-premise. For this discussion, he's joined by two industry experts:

• Michael McCloskey, CEO of Bright Pattern
• Nicolas de Kouchkovsky, Principal Analyst at CaCube Consulting

During the video both contact center specialists answer the questions:

• What’s driving large contact center vendors to shift their portfolio from on-prem to the cloud?
• Why would customers want to stay on-prem and not move to cloud?
• What should customers who require on-prem look for in a vendor?