CX Today's Susie Harrison hosts Sebastian Glock, Director of Product Marketing at Cognigy, to delve into agentic AI and its possibilities for CX.

In this session we cover:

• What agentic AI is
• Agentic AI's potential to revolutionize the CX market
• What Cognigy's agentic AI delivers
• How the interplay between human and digital agents is evolving
• The future for contact centers and agentic AI