On this episode, Amelia welcomes Ian Golding, CEO and Founder of Customer Experience Consultancy Ltd.During this conversation, Ian and Amelia discuss:- What complete performance means in the customer experience space. - Getting rid of complexity in CX and making it simple with a structured approach.- The six elements of the CX maturity model to develop a customer-centric culture.- Putting the customer journey before technology.- The difficulty for business leaders to change their mindset.- Aligning customer experience with employee experience.Ian Golding - https://www.linkedin.com/in/iangolding/This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions. That’s nice.com.#CXO #CX #ContactCenter #CustomerService #CustomerExperience