In this episode, Matt and Chris - a newer adjuster with some field experience - talk about closing claims on site and what a new adjuster needs to know about making through their first storm deployment in one piece:

• What documentation is needed to satisfy the claim requirements
• Reasons why a file might get kicked back
• What does an GLR look like and how they should be completed
• How to handle an inexperienced file reviewer
• How Cat and daily claims are different
• What is a gatekeeper?
• What is the best way to influence the gatekeeper to give you work
• How to improve your efficiency
• What are macros and how you can use them to improve cycle time
• Benefits of closing claims while at the customers home