Christmas is over and you may have received some lovely presents. But what if they don’t work – or what if they’re something you’d never use? How do you return a faulty or unwanted Christmas gift? Can you exchange or get a refund if there’s a “change of mind”? Who’s responsible for postage costs for returned goods? And how do you tactfully get proof of purchase – or are there creative ways of showing proof of purchase? All these questions and more are answered in our podcast with Tom Chapman, Consumer Protection Officer in the Kimberley.