In episode 4, Elizabeth  chats to Luke Mitchell, Head of Behaviour Support at Wellspring's behaviour consultancy and training service Positive Regard. Luke explains how empathy, understanding and a move away from systems of punishment and reward can deliver impressive results in changing challenging behaviour in the classroom.

He also describes Positive Regard's own story, how his career developed and reveals why his old teachers might be a bit bemused that he's now an expert on classroom behaviour....