In part 2 of the Pepperdine/UCD MBA-MSC workshop, John Mooney introduces Morgan Hammersley from Global Payments.

Morgan talks about his approach to Technology Strategy and Business Alignment, taking us on his journey going from where the IT strategy is to just ‘get stuff done’ towards being more forward looking and ‘outcomes focused’ in terms of listening to and delivering what the business actually needs.

Ask the business for feedback - would you recommend us to another customer? Then ask, are we delivering value? How are we doing from a service perspective? How do we engage and communicate with you?

(The recording took place on April 17th, 2024.)

Notes:

NPS: Net Promoter Score

Daily, weekly, monthly, quarterly, annual.

JV: Joint Venture

PI: Planning Interval (link)

Purposeful Meetings: changing behaviours result in culture…

Intent, vision, invested, alignment, outcomes.

RAG colours: Red, Amber, Green.

Use metrics to tell us if we’re moving in the right direction.

Music

Title: “It was just cold”

Artist: Andrew Codeman

Source: https://bit.ly/2Msarcj

License: “CC BY 4.0”

Cover Art

Title: Eras ITC + photo of Morgan presenting + sharpness 44%, bright 28%, contr 30%, 206% sat, 5,388K, pastels smooth.

Artist: Allen Higgins

Source: podcast-Morgan.pptx

License: CC BY-NC-SA 4.0

Podcast License

Design Talk (dot IE) CC BY-NC-SA 4.0

The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0

By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast.

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