In this episode Chhavi Raj talks us through her first year practicing Lean in the banking industry with HSBC. She walks us through her struggles with communicating with all stakeholders the value of Lean and the “Value stream” and how it can drive out waste and help design processes that increase customer satisfaction.

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Our guest: Chhavi Raj

https://www.linkedin.com/in/chhavi-raj-96b1728a

Our host: Mark Dejong can be reached at:

https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/

Mark@4ppartners.ca

https://www.4ppartners.ca

Phone: 1-778-807-9691