The Tech Evolution: Recent Episodes
Chris LaCour
We will be discussing the direction that tech support is moving in. 5G, Cloud Computing, DevOps..... everything new and evolving in the technical universe will be on the table.
Just a short explanation of where I stand on technology as a whole, and the internet in particular.
Rounding out the types of customers you will likely come across in IT and Tech Support.
Before getting into the coming tech changes and disruptions, I am putting together my idea of an ideal support organization. This starts with knowing your customer types and how to talk to them.
A short introduction to my experience and view of tech support along with the coming disruptions to the tech industry.
We will be talking about tech disruptions, and how they relate to vocabulary, IT, support, and the future of the tech world. This is a short sample of how we now think of the word, "Phone."