There is no such thing as a sure bet. But in the fast food industry, Chick-fil-A comes about as close to being a sure bet as it gets. The company has finished first in consumer satisfaction for eight years in a row. At the other end of the satisfaction spectrum, McDonald’s always seems to manage to finish last. Let’s look in depth at the findings of the latest American Customer Satisfaction Index (ACSI) survey of 20,143 customers. Chick-fil-A maintained the highest score in the industry at 83. Jimmy John’s had the second highest score at 79. Domino’s and KFC scored...

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