Topics discussed in this episode:
- Visibility doesn't translate to productivity. It's not necessary to be physically present in the office; it is a bit of an "artifact". 02:30
- Traditional infrastructure is irrelevant in the new normal and this is an opportunity for MSPs to play the extended IT. 09:50
- Collaboration will be central to how organizations and MSPs operate. 12:00
- The necessity of switching from a reactive model to a proactive model. 13:44
- MSPs who have been prepared for such uncertainties have been able to thrive. 16:29
- Mitigating cyber and phishing attacks, and protecting users are crucial for MSPs to provide as a service. 18:22
- What's wrong with solving people's problems using technology. 20:06
Credits:
The team that made this episode possible:
- Praveen Ramesh, who leads product marketing and growth
- Monica Maria, who leads the content marketing and editorial efforts
- Karthikeyan Ganesh, who designs everything you see on our website
- Kanagaraj Subramaniam, who built everything on this podcast page