Episode 6 of the Owner Occupied podcast with Peter Lohmann and Russell Lowery.  In this episode we discuss:

00:00 Intro. KPI = Key Performance Indicator

02:34 KPIs & how we use them in our business

04:54 How to improve growth using KPIs

08:03 Property management top 5 KPIs / L10 scorecard

12:12 Creating a culture of accountability to the KPIs

14:40 How to benchmark your KPIs & select targets

20:37 Departmental KPIs

25:13 Closing ratio & hiring a salesperson (BDM)

28:57 Property management has no accounts receivable

30:22 Net Promoter Score (NPS)

32:39 EOS Implementers & cost

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Russell Lowery is a political puzzle solver. He runs a California based public affairs company highviewstrat.com. You can also connect with him on Twitter: twitter.com/russelllowery10

Learn more about Peter & how to connect with him here: peterlohmann.com

RL Property Management manages Columbus area rental properties: rlpmg.com