Business Chat with Lisa Evans: Recent Episodes

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Welcome to "Soft Skills for Leaders," the podcast where we explore the critical skills needed for leadership.

In this insightful episode, we unlock the concept of self-leadership with the renowned Andrew Bryant, founder of Self Leadership International.

Join us as we delve into the essential elements of self-awareness, choice, intentionality, and the impact of emotional intelligence in today's rapidly changing world.

Andrew shares practical tips, personal anecdotes, and valuable insights from his book "The New Leadership Playbook," highlighting the need for self-love, humility, and the ability to empower others.

Discover how effective leaders transcend the need for external validation and empower their teams to take ownership. Explore the lessons learned during the pandemic, the importance of diverse perspectives, and the value of continuous personal and professional growth.

Tune in to gain valuable insights that will enhance your leadership skills and personal development.

Timestamps

00:00 Moving from physio and fixing people to peak performance. 06:11 Stoic philosophers ponder human essence in the AI era. 07:05 Incorporating humanity into AI algorithms is crucial. 12:07 Self-examination, acceptance and growth in life. 16:19 Self-leadership: knowing oneself and sharing the spotlight. 19:40 Delegate vision, trust delivery, equality in work. 23:08 Young and old leaders bring valuable perspectives. 24:56 Recognising limits, seeking guidance, learning from mistakes. 27:29 Checkmate reached in more moves, avoid tunnel vision. 30:33 Self-love opens you up and adds value. 34:56 Lead by example. Action separates the top 1%.

Why Listen?

Unlock your potential and enhance your leadership skills with Andrew Bryant's insights on self-leadership, bias, and personal growth in this episode of "Soft Skills for Leaders."

Talking Points

• Self-leadership is defined as intentionally influencing thinking, feeling, and actions - Importance of self-awareness, choice, and intentionality in shaping our lives - Challenges of overcoming societal systems that discourage independent thinking - Value of humility, accountability, and deconstructing decisions to overcome biases - Tips for developing self-leadership, including journaling, accountability, and self-care - The importance of self-love and surrounding yourself with people who value you - The New Leadership Playbook: focusing on self-leadership as a conversation - The pandemic's impact on leadership, including the need to trust and empower teams

The Top 3 Takeaways

1. Self-leadership requires self-awareness, intentionality, and daily practice, intertwined with emotional intelligence as we intentionally influence our thinking, feelings, and actions towards our objectives.

2. Effective leadership involves empowering and encouraging others. It also necessitates engaging in dialogue, understanding individuals' needs, wants, and beliefs, and identifying blind spots. 3. Practical tips for developing self-leadership include journaling to capture internal narratives, having an accountability buddy or coach, and practising self-care and self-love. Also, learning from mistakes, deconstructing success, and seeking specific feedback are crucial elements of self-leadership.

Connect with Andrew Bryant

LinkedIn: https://www.linkedin.com/in/andrewbryant/

Website: https://www.selfleadership.com

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, contact Lisa.

Connect with me on Facebook and Instagram

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Welcome to "Soft Skills for Leaders," the podcast where we explore the critical skills needed for leadership.

In this episode, our host Lisa Evans sits down with resilience expert Michael Licenblat, author of "Pressure Proof," to delve into the importance of resilience in business.

Michael shares his journey of overcoming setbacks and rejection in building a successful natural therapy business, drawing from his background in psychology, shiatsu therapy, and martial arts.

Join us as Michael discusses the evolving challenges faced by leaders in a rapidly changing business landscape, emphasising the need for psychological safety, effective communication, and nurturing talent in teams.

We'll also explore the significance of self-care for resilient leaders, and Michael shares his recommendations for developing leadership skills, including resources for inspiration and personal growth.

Tune in as we uncover the key principles behind building resilient teams and discover valuable insights from Michael's experience. This episode is packed with practical tips and thought-provoking ideas to equip leaders with the skills needed to thrive in today's dynamic business environment.

Timestamps

00:00 Parents taught business, resilience; important in life. 06:42 Trust your gut: essential for success. 07:24 Stay resilient, trust yourself, and overcome challenges boldly. 10:28 Bounce back fast from setbacks and recover quickly. 14:59 Embed resilient practice in teams for success. 19:18 Leaders sustain energy and improve team effectiveness. 21:07 Loss of control during COVID-induced anxiety. 24:14 Work with high-performing teams under pressure. 27:17 Vocal, grounded entrepreneur Gary Vaynerchuk inspires listeners. 29:39 Comedy journey: resilience, rejection, perfecting material, persistence. 33:38 Visit bouncebackfast.com.au or pressureproofinstitute.com to start.

Why Listen?

In this episode, resilience expert Michael Licenblat offers practical tips for building resilient teams in today’s rapidly changing business landscape. Listeners will gain valuable insights on fostering psychological safety, sustaining talent, and developing critical leadership skills.

Talking Points

• Michael's journey of resilience in business, drawing on entrepreneurship, natural therapy, and martial arts. - The evolving challenges in business, including AI, intellectual property theft, fake news, and influences. - The importance of creating psychological safety in teams through honest feedback and coaching through change. - The role of leaders in sustaining talent by managing individuals' energy and output. - The crucial role of communication and emotional intelligence during times of major change. - Resources for developing leadership skills, including podcasts and autobiographies. - The relevance of stand-up comedians' resilience in their careers. - Practical strategies for building resilient teams, such as repurposing pressure and fostering space for failure.

The Top 3 Takeaways

1. The importance of resilience in business: Michael Licenblat shares insights into the critical role resilience plays in navigating the rapidly changing landscape of business, particularly in the face of challenges such as AI, intellectual property theft, and fake news.

2. Strategies for building resilient teams: Listeners can gain valuable knowledge on developing resilient teams by focusing on skills such as decision-making, tenacity, empowerment, and coaching through change. This is essential for sustaining talent and encouraging growth in the face of adversity.

3. Resources for personal and professional development: Michael recommends resources such as Gary Vaynerchuk's podcast and autobiographies of comedians as tools for cultivating resilience and inspiration.

These takeaways provide actionable insights for leaders looking to enhance resilience and adaptability within their business or team.

Connect with Michael Licenblat

LinkedIn: https://www.linkedin.com/in/michaellicenblat/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, contact Lisa.

Connect with me on Facebook and Instagram

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Uncover the essential human skills that drive exceptional leadership and discover the empowering impact of coaching on team development and capability improvement.

My guest is Paul Skewes who is a seasoned leadership development coach, and he partners with mid to senior-level leaders to enhance their leadership capabilities.

He brings a wealth of experience from working across various industries, particularly within the resources sector.

Paul is here to share his insights on the importance of essential leadership skills, the challenges leaders face, and how coaching can empower both leaders and their teams. So, let's dive into this insightful discussion with Paul Skewes.

Timestamps

00:00 Paul's Journey into the realm of leadership and coaching

05:01 Organisations are crazy busy, causing burnout.

08:50 Refocusing team vision to focus on what matters

12:47 Regular discussions and clear development goals.

16:04 Effective leadership needs time, compassion, and empathy.

19:35 Paul shares top three tips

24:43 Leadership challenges, support lacking, conflicting information.

27:18 Work demands cause burnout risk in organisations.

30:40 Attitude, listening, questioning, communicating - key leadership traits.

35:28 Regular meetings maintain mutual understanding and clarity.

39:48 Connection is crucial for teamwork.

41:31 Listen to your team and avoid one-sided meetings.

Why Listen?

Discover the essential human skills and impactful coaching strategies that can transform your leadership approach in this episode with Paul Skewes and Lisa Evans.

Talking Points

• Importance of human connection within team leadership - Need for leaders to schedule regular time with their teams - Collaborative approach to meetings with team members - Emphasis on listening more and talking less during interactions - Challenges of performing tasks leaders don't enjoy - Importance of engaging with and understanding team members on an individual level - The social process of leadership and its impact on team communication and engagement - The value of coaching and its increasing role within companies

The top three takeaways from this episode are:

1. The importance of scheduling regular time with your team for quick check-ins and adopting a collaborative approach to meetings, focusing on listening more and talking less.
2. The value of caring, compassion, and empathy in approaching work and leading a team, and the significant impact it can have on team members.
3. The critical "soft skills" for great leadership, include the genuine desire for leadership, the ability to listen intently, and effective communication.

Connect with Paul Skewes

LinkedIn: https://www.linkedin.com/in/paulskewes/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.

Connect with me on Facebook and Instagram

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I'm excited to bring this episode of Soft Skills for Leaders to you today.

My guest is Ron Kaufman, a global leader in the service industry and the author of "Uplifting Service". Ron is one of the world's foremost authorities on customer service, and building strong service cultures.

His expertise has been honed through years of working with various organisations, from facilitating international events to advising governments on improving their service culture.

Ron's insights are not to be missed, as he shares his wealth of knowledge on service excellence and leadership skills. It's a pleasure to have him here on Soft Skills for Leaders.

In this episode, Ron shares his insights on leadership, service excellence, and the power of caring for the future well-being of individuals and the environment.

From managing expectations and cultivating trust to the evolution of his brand moniker, "serve, care, love," Ron explores the emotional depth of empathetic care and the importance of creating value for both external and internal customers.

Join us as we delve into the essential soft skills leaders need, and discover how leaders can create oasis moments for their teams amidst overwhelming situations.

Timestamps

00:00 How Ron got started in this journey. 03:11 Promoting Ultimate Frisbee globally and learning about the different customers. 07:06 Creating value through service, internally and externally. 12:41 Apple store and Genius Bar create an experience. 14:54 Apple store purchase experience feels like the first time. 18:39 Create exceptional first-day experience for employees. 21:55 "Valuing creativity, innovation, and personal connections." 25:02 Service creates value by contributing to well-being. 28:29 Employee trust matters more than transparency. 30:03 Trust in competence, capacity, and care. 33:18 Recognise others' emotional needs, and be compassionate. 37:03 Create oasis moments to shift moods effectively.

Why Listen?

Ron Kaufman provides valuable insights and ways of enhancing service excellence, building trust, and creating a positive work culture.

By tuning in, leaders can gain an understanding of the importance of caring for the well-being of individuals and the environment, and learn practical soft skills for creating value and fostering strong relationships within their teams and with customers. You will gain actionable strategies to improve customer experiences, motivate your teams, and ultimately elevate your organisation's service culture.

Talking Points

🌐 Building Trust and Relationships: The significance of care and empathy in building trust, citing competence, capacity, and care as crucial factors. It's all about creating authentic partnerships and valuing the emotional character of every individual.

📈 Creating Value Beyond Expectations: The importance of going beyond standard service agreements and KPIs to create value for both external and internal customers. The examples shared demonstrate how small, thoughtful gestures can make a significant impact on employee well-being and the overall customer experience.

🎈 Uplifting Service and Emotional Connection: Ron Kaufman's concept of "uplifting service" emphasises taking actions to ensure the future well-being of others, encompassing financial, physical, emotional, and relational care. The discussion delves into creating oasis moments for teams and the emotional aspects of caring for others.

The top three takeaways from this episode are:

1. The importance of caring for the future well-being of individuals and the environment, and how this mindset should be integrated into leadership and business practices.
2. The concept of transparency in customer service, managing expectations, and the significance of creating a positive first impression for new employees.
3. Recognising the emotional character of every human being, understanding their feelings or values, and taking actions to create value for their well-being through concern and commitment.

Transform your leadership journey with the wisdom shared in this episode. Listen now to develop exceptional soft skills for exemplary service leadership.

Connect with Ron Kaufman

LinkedIn: https://www.linkedin.com/in/ronkaufman/

Website: https://www.ronkaufman.com

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.

Connect with me on Facebook and Instagram

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Welcome back to another episode of Soft Skills for Leaders! I'm your host, Lisa Evans, and today we have a very important and timely topic to discuss: "Grey Area Behaviour" in the workplace. Joining me today is Yhana Lanwin, the founder and CEO of Sans Prejudice Solutions, who brings a wealth of expertise in diversity and inclusion in the workplace.

In this episode, we delve deep into the world of grey area behaviours, those actions that aren't clearly right or wrong, acceptable or unacceptable. These behaviours can create discomfort, ethical dilemmas, and even serious issues in the workplace. As legislative changes require employers to provide a psychologically safe workplace, it's crucial for leaders to navigate these grey areas with finesse.

Yhana shares her expertise on the subject, highlighting the three common grey area behaviours: silence, uncertainty, and micromanaging. We explore the impact of uncertainty in the workplace and how leaders can address it through effective communication.

Timestamps

01:50 Concerned about a lack of change, a driving force for Yhana.

04:38 Defining black and gold behaviours to understand grey.

08:42 Acknowledge power, influence, and responsibility as leaders.

10:03 Consistency and listening are important for leaders.

16:34 Creating spaces for conversations, and training struggles to be effective.

19:06 Leaders need to prioritise psychological safety. Confidentiality, independent support, and trauma-informed responses are crucial.

23:23 Leaders can use system controls to address bias, discrimination, and mental health impact. Affordable online tools are now available.

25:35 Evaluation of biases through technology and self-awareness.

27:45 Emerging research database offers trends and they are free.

Why Listen?

Gain valuable insights on how grey area behavours can impact your team's morale, create ethical dilemmas, and even affect individual mental health. Discover practical strategies to navigate grey areas, foster psychological safety, and become a leader who thrives in the ever-changing landscape of modern leadership.

Talking Points

• Grey area behaviours: Complex workplace actions with ambiguous consequences.
• Leadership impact: Acknowledging influence and modelling positive behaviours.
• Psychological safety: Creating a safe and supportive work environment.
• Reporting processes: Clarity, confidentiality, and involving independent parties.
• Seeking outside help: Mediation and expert advice for challenging situations.
• Using technology: Tools to address bias and promote diversity.
• Creating a thriving culture: Routines, structured spaces, and open conversations.

The top three takeaways from this episode are:

1.

In this episode of Soft Skills for Leaders with host Lisa Evans and guest Yhana Lanwin, the top three takeaways are:

1. Grey area behaviours can create discomfort, ethical dilemmas, and issues in the workplace. Leaders need to be aware of these behaviours and address them to create a psychologically safe workplace.

2. Psychological safety: Leaders must prioritize psychological safety in the workplace. This means acknowledging their impact and influence, modelling appropriate behaviours, and creating a space where employees feel safe to speak up about any issues they may be facing.

3. Using technology for bias and discrimination: Leaders can utilise tools and technology to address bias and discrimination within their teams. Apps and tools can help assess gender-balanced language in job ads and identify subconscious bias. Seeking support from databases like Sage publications can provide valuable insights.

Quotes

Creating a Safe Space for Discussions: "It's around being able to create a space where if you can talk about small things, then you don't need to talk about big things."

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Connect with Yhana Lanwin

LinkedIn: https://www.linkedin.com/in/yhanaduffy/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.

Connect with me on Facebook and Instagram

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In this episode of Soft Skills for Leaders, host Lisa Evans chats with Kirryn Zerna, a former corporate communications professional in the financial services industry, who spent the first 20 years of her career developing campaigns for large-scale organizations aimed at capturing the hearts and minds of their employees.

Inspired by her passion for public speaking, she transitioned into becoming a speaker herself, focusing on helping individuals envision new possibilities and take the next step in their personal growth.

Welcome back to Soft Skills for Leaders, the podcast where we delve into the human side of leadership to help you enhance your skills and create a culture of connection. I'm your host, Lisa Evans, and I'm thrilled to be bringing you another episode filled with curious conversations, tips, tools, and ideas to develop critical leadership skills.

Before we dive into today's topic, I want to address the gap in releasing episodes recently. Finding available interviewees during busy times has presented some challenges, but I'm back on track!

I'm considering incorporating more solo episodes based on a suggestion from one of our listeners. Speaking of which, I'd love to hear from you! What topics would you like to explore in upcoming episodes? Drop me a message and let me know.

Now, let's get into today's episode.

Connection is the glue that holds organisations together, but building those connections can be challenging due to individual differences and remote work.

In this conversation, we will discuss how connected leaders understand and meet the needs of their teams and organisations. Through effective communication and small talk, they bridge gaps and cultivate high performance.

We'll also explore the impact of remote work and flexible schedules on connection, as well as the importance of maintaining boundaries while staying connected. Kirryn will provide practical advice on developing communication, understanding team members' preferred communication methods, and creating rhythms that foster engagement and productivity.

So, whether you're a seasoned leader or just starting out on your leadership journey, this episode is packed with valuable insights and actionable tips to help you create a culture of connection. Stay tuned as we dive into the art of connection with Kirryn Zerna.

"We're living in a place where there's an attention scarcity, that there are so many channels, so many digital options competing for our attention and so we need to be intentional about communicating which ones we will use and then stick to that plan."

Timestamps

00:05:15 Connection is vital; a leader understands team, organisation, and relationships.

00:08:57 Flexible work hours, diverse communication methods, potential misunderstandings.

00:10:13 Increased expectation for quick response in flexible work.

00:13:48 Setting intentional boundaries in the work environment.

00:18:16 Remote work lacks social connection and trust.

00:22:37 Leaders should clearly communicate their preferences.

00:26:36 Building team rapport is important for productivity.

00:28:13 Curiosity, listening, and effective communication for leaders.

Why Listen?

Discover the transformative power of connection in leadership as we explore practical strategies to create a culture of connection and unleash the full potential of your team. Tune in to gain valuable insights and unlock the secrets of fostering meaningful relationships in the workplace.

Talking Points

• Importance of connection in organisations and its role in team dynamics and performance.
• Impact of small talk on employee well-being and behaviour at work.
• Importance of understanding individual preferences for work and communication.
• Importance of social connection in the workplace and challenges in remote work.
• Challenges and opportunities in digital communication and maintaining boundaries.
• Importance of clear communication styles and setting expectations.

The top three takeaways from this episode are:

1. Building connections and cultivating a culture of connection is essential for leaders. It acts as the glue that holds the organisation together and leads to better team dynamics and performance.

2. Small talk plays a significant role in fostering connection and improving employees' well-being and behaviour at work. Leaders should not neglect the art of small talk and engage in personal conversations to show interest, build rapport, and create connections.

3. Effective communication is crucial for maintaining connections in today's fast-paced, digital work environment. Leaders should establish clear communication styles and preferences, have upfront conversations, and develop an "operating manual" for each team member to ensure effective and efficient communication.

Quotes

"I see inclusive leadership as the use of inclusion to support individuals, teams and organisations performing. Every single person, regardless of their identity, functions better when they have a sense of belonging and that their uniqueness is valued."

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Connect with Kirryn Zerna

LinkedIn: https://www.linkedin.com/in/kirrynzerna/

Website: https://www.kirrynzerna.com/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.

Connect with me on Facebook and Instagram

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In this episode of Soft Skills for Leaders, host Lisa Evans chats with Carmel Luck, a communication specialist, to discuss the fascinating topic of Cracking the Email Code for Clear Communication.

Emails have become an integral part of our daily lives, and it's crucial for leaders to master the art of effective written communication. Carmel will be sharing valuable insights and practical tips on navigating the email landscape with clarity, conciseness, and impact.

We'll explore the use of email helpers, such as voting buttons and file-sharing tools, to streamline communication and save precious time. Discover the power of email templates and auto-responses to enhance your efficiency and manage expectations.

But it's not just about productivity. Carmel will delve into the importance of inclusive email communication, considering cultural differences and the needs of diverse recipients. We'll learn how to avoid common pitfalls, like excessive exclamation marks or passive-aggressive language, that can inadvertently cause misunderstandings or frustration.

And let's not forget about email etiquette. Carmel will guide us through best practices, from crafting concise and informative subject lines to using bullet points and bold formatting to highlight key information. We'll also explore the impact of scheduling emails and the expectations of constant availability in our ever-connected world.

Timestamps

00:01:17 General discussion about how emails have become overwhelming.

00:06:09 Keep emails concise and consider alternative methods. What needs to go into an email to get your point across?

00:08:43 Email frustration and passive-aggressive behaviour that can come out in an email.

00:12:44 Etiquette is important for effective email communication.

00:15:47 Professionalism is key; be approachable and cautious.

00:18:50 Increased email responsiveness prompts increased scheduling tool usage.

00:21:26 Use email tools appropriately: subject, language, compassion.

00:26:23 Email helpers save time by providing tools like voting buttons, file shares, templates, and auto-responses.

00:27:41 Customise email message for mobile efficiency.

Why Listen?

"Master the art of clear and effective communication in every email you send, taking your leadership skills to new heights!"

Talking Points

• Importance of clear and effective email communication.
• Using email helpers like voting buttons and file-sharing tools.
• The impact of tone and language in emails.
• Avoiding passive-aggressive language and excessive punctuation.
• The need for thoughtful consideration of recipients.
• Managing expectations and respecting personal time.

• Promoting inclusive and accessible email communication.

• Choosing the appropriate communication tool for complex or sensitive topics

• Implementing the "zero inbox" policy and reducing email clutter.
• Reflecting on the impact of constant email availability

The top three takeaways from this episode are:

1. Using email helpers and tools such as voting buttons, file-sharing tools, and email templates to enhance productivity and save time.

2. Be mindful of clarity and tone: The significance of clear and concise communication in emails. Excessive punctuation marks, sarcasm, and passive-aggressive language can lead to misinterpretation and misunderstandings.

3. Prioritise professionalism and inclusivity: It is essential to be mindful of professionalism in email communication. It is important to avoid mixing personal opinions with professional perspectives and to always stick to stating facts. Inclusive communication must consider different cultures.

Quotes

"The Importance of Professionalism in Emails: "You can never get into hot water if your email is perfectly professional and just stating facts."

The Best Tool for Podcasters - check out CastMagic

Connect with Carmel Luck

LinkedIn: https://www.linkedin.com/in/carmel-luck-66b4aa32/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.

Connect with me on Facebook and Instagram

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In this episode of Soft Skills for Leaders, host Lisa Evans chats with Síle Walsh.

Síle is a captivating leader specialising in leadership and organisational development. Her focus is on creating inclusive environments that foster performance and psychological safety.

With a background in coaching psychology and organisational development, Síle brings over a decade of experience working with clients both in Ireland and internationally.

Her mission is clear: supporting effective leadership to cultivate high-performing, inclusive workplaces where people not only thrive but also achieve extraordinary results. Get ready to be inspired as Síle shares her expertise and passion for making a lasting impact on organizations worldwide through our podcast..

Timestamps

[00:01:17] From car washing to leadership coaching.

[00:06:43] What is Inclusive leadership?

[00:09:50] Journey of self-improvement and overcoming biases.

[00:12:02] Inclusive leadership to address diverse needs.

[00:17:11] Inclusive leadership involves acknowledging valid perspectives, considering organisational values, and reassessing decisions. It requires self-regulation and listening for nuances in language and values.

[00:24:15] Reduced fear, improved performance, higher engagement, better outcomes.

[00:29:20] Inclusion is a shared responsibility for all.

[00:36:39] Inclusive skills, emotional intelligence, and critical thinking are essential soft skills for leaders.

Summary

In this episode of Soft Skills for Leaders, Síle Walsh discusses the importance of inclusive leadership, highlighting the need for leaders to embrace diversity, create psychological safety, and develop essential skills such as emotional intelligence and critical thinking.

Talking Points

• The importance of acknowledging that everyone's position is valid.
• Taking into account organisational values, mission, and purpose in decision-making.
• Asking the team to reassess their decision before reassessing the leader's own decision.
• Developing the team's capacity for inclusive decision-making in future meetings.
• The self-regulation and multiple truth perspectives required for inclusive leadership.
• Considering nuances in language and different perspectives in discussions about inclusion.
• Being attentive to what has been missed or misunderstood between people in meetings.

The top three takeaways from this episode are:

1. The top three takeaways from this episode on inclusive leadership are:

2. Inclusive leadership is essential for maximizing the potential of teams and organisations. It allows leaders to leverage the individual competencies of team members to enhance overall performance.

3. Inclusion fosters psychological safety within the team, enabling individuals to express their true thoughts and contribute to the work without fear. This leads to more innovative and creative ideas, robust decision-making, and improved business outcomes.

4. Inclusive leadership is a shared responsibility that requires active participation and contribution from everyone in the organisation. This includes leaders, colleagues, and individuals themselves, who should communicate their needs and seek support to create an inclusive work environment.

Quotes

"I see inclusive leadership as the use of inclusion to support individuals, teams and organisations performing. Every single person, regardless of their identity, functions better when they have a sense of belonging and that their uniqueness is valued."

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Links to other Soft Skills for Leaders podcast episodes

Self-Awareness with Dr Nia Thomas

Leading with Empathy

Connect with Síle Walsh

LinkedIn: https://www.linkedin.com/in/silewalsh/

Website: https://www.silewalsh.com/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.

Connect with me on Facebook and Instagram

Book a complimentary mini-coaching session with Lisa here.

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In this episode of Soft Skills for Leaders, host Lisa Evans sits down with Arthur Carmazzi to discuss the importance of soft skills in building a thriving culture, highlighting key skills such as empathy, communication, and being concise, along with creating an inclusive and diverse workplace and understanding different processing types.

Arthur is not only a thought leader and a renowned speaker, but also the founder of Directive Communication Psychology and The Coloured Brain, two incredibly innovative approaches to understanding human behaviour and enhancing leadership skills.

Timestamps

[00:00:03] Arthur Caramazzi founder of Directive Communication Psychology and The Coloured Brain.

[00:05:34] Blaming people, realising it's the environment, and ultimately saving the company.

[00:09:06] Different industries require different cultures for success. Key factors include a safe environment, trust and respect.

[00:11:51] A good culture values and empowers individuals.

[00:15:42] Personality is complex; cannot be simplified.

[00:20:23] Lack of communication and differing processes hinder productivity.

[00:23:46] Embrace diversity, respect others, and foster growth.

[00:28:30] Creating awareness and connection with language in workplace.

[00:33:05] Understand your coloured brain and perception gaps.

[00:38:26] Soft skills: empathy, communication, and being concise.

Summary

Building a thriving culture and creating an inclusive and diverse workplace and understanding different processing types.

Talking Points

• Arthur's journey: From blaming others to developing models that saved the company money
• Roller coaster ride: From managing director to losing all his money.
• Blame game in the organization - Importance of understanding one's processing style and ambiguity relief process.
• Leadership identity and skills in different areas of life.
• Knowing oneself and the culture for effective leadership.
• Clarity, understanding one's Coloured Brain, and desired culture are foundational.
• Soft skills: awareness, communication, conciseness.
• Business mindset and culture - Importance of a safe environment, trust, and respect in a good culture.
• Connecting on a higher level and creating a thriving culture.
• Respecting diversity and authenticity.
• Understanding and respecting different perspectives.
• Building genuine connections and supporting emotional motivations.

The top three takeaways from this episode are:

1. Building a culture of thriving requires understanding and practising soft skills such as empathy, communication, and being concise. These skills are essential for creating a safe and inclusive environment where people can thrive and succeed.
2. Understanding different processing types and learning how to effectively communicate and collaborate with people who have different perspectives is crucial. The Coloured Brain model can help teams understand each other better and improve relationships, promoting a culture of respect and understanding.
3. Trust and respect are the foundations of a culture where people can thrive. Creating a diverse and authentic workplace environment where individuals can be their true selves and grow personally and professionally is key to building a culture of thriving.

Overall, this episode emphasizes the importance of developing soft skills, creating a culture of inclusivity and respect, and fostering meaningful connections with others in order to build thriving organizations.

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Links to other Soft Skills for Leaders podcast episodes

Self-Awareness with Dr Nia Thomas

Leading with Empathy

Connect with Arthur Carmazzi

LinkedIn: https://www.linkedin.com/in/arthurcarmazzi/

Website: https://carmazzi.net/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.

Connect with me on Facebook and Instagram

Book a complimentary mini-coaching session with Lisa here.

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On this episode of Soft Skills for Leaders, my guest is Vikas Garg, founder of Abillion, a digital platform that encourages conscious living and advocates for a vegan lifestyle to promote sustainability and social equity.

Vikas has a passion for promoting a plant-based lifestyle, and discusses how ordinary citizens can have more impact on sustainability than governments or corporations. The interview explores topics such as the importance of empathy and trust as a leader, as well as the impact of animal consumption on social equity and biodiversity. Viaks also shares his personal journey towards becoming vegan, and how ABillion aims to inspire more people to choose plant-based options through the community-based platform.

Tune in to listen to this episode, a thought-provoking exploration of sustainability and how individuals can make a difference through their daily habits.

Timestamps

[00:00:30] Introducing Vikas Garg, founder of Abillion, a digital platform promoting sustainable living.

[00:02:28] From India to New York, Vikas had a successful career that led him around the world, but began to question if he wanted to spend the rest of his life in the finance space. He started to think about the role of his values and personal mission, which led him to start his own company.

[00:06:16] Vikas was raised vegetarian and appreciates how his values have given him a sense of purpose. Choosing a vegan lifestyle was influenced by his parents' health issues and a better understanding of the impact on health and the environment that dairy has.

[00:11:08] Sustainability is about social equity and biodiversity loss caused by consuming animals making us and the planet sick, leading to diseases, deforestation and greenhouse gas emissions. We have an opportunity to change.

[00:15:41] Abillion inspires sustainable living through consumption, creating a digital community to help people find the best vegan options and influence businesses to do more. The community aims to inspire simple changes like modifying diet

[00:22:20] Great food must be convenient and accessible. Show empathy, not judgment. Create a positive community on social media. Incremental change is good, as reduction is just as important as achieving absolute change.

[00:25:30] Large, strong, fast animals are mostly vegetarian, getting protein from plants. Humans get a diluted form of protein from animals, while plants provide clean protein and essential amino acids. Dairy products are marketed as good sources of protein and calcium, but there are other options. Marketing influences ideas about food more than reality.

[00:30:34] Soft skills driving success. Leadership requires listening, empathy and trust in your team. It's important to make decisions by considering everyone's voice and feelings. Trust your team and give them space to execute.

[00:33:40] Exciting times are ahead for the business to impact more people and double charitable donations. Mission: inspiring a billion people to go vegan.

[00:36:00] Speaking to a room of professional speakers, he didn’t see that coming!

Summary

An inspiring interview with a conscious living entrepreneur Vikas Garg founder of Abillion, a digital platform tackling sustainability through personal consumption.

Talking Points

🌱 The benefits of a plant-based diet for sustainability, health, and animal welfare.

🌎 The sustainability challenges we face, including water scarcity, deforestation, and climate change.

🍴 The challenges of finding vegan options while dining out and how technology can help.

🤝 The importance of empathy, trust, and active listening for effective leadership.

💻 The mission of Abillion, a digital platform that helps consumers make sustainable choices.

🎁 The impact of donations on social causes and the goal of doubling Abillion's charitable contributions.

🙌🏼 The power of positive incremental change and how individual actions can make a difference.

🧐 The need for critical thinking and questioning the status quo when making decisions.

🌿 The misconceptions surrounding veganism, including the myth that it's carb-heavy.

💕 The importance of living the values you believe in and being grateful for the influence of family.

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Links to other Soft Skills for Leaders podcast episodes

Leading with Purpose

Head and Heart Leadership

Connect with Vikas Garg

LinkedIn: https://www.linkedin.com/in/vikas-garg/

Website: https://www.abillion.com/explore

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.

Connect with me on Facebook and Instagram

Book a complimentary mini-coaching session with Lisa here.

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On this episode of Soft Skills for Leaders, my guest is Dr Nia Thomas.

Nia discusses the importance of self-awareness in leadership and provides tips and activities to help people reflect and grow in this area.

The conversation covers a range of themes from inclusive decision-making, to managing stress and emotions through meditation.

Nia emphasises the importance of conscious leadership, seeking unfiltered feedback, and developing both hard and soft skills in order to become a self-aware leader.

If you're looking to improve your leadership skills and gain some practical tips and insights, this episode is a must-listen.

Timestamps

[00:03:50] Defining Self-Aware Leadership Through Reflection and Regulation

[00:20:40] Self-awareness hindered by filtered feedback and disconnect

[00:23:50] Unrealistic Expectations and Toxic Leaders Damage Organizations

[00:20:55] Inclusive Decision Making: The Key to Project Success

[00:27:45] Self Awareness is a Never-Ending Journey

[00:28:42] Solo and team activities to grow self-awareness

[00:30:55] Meditation for self-awareness and breathing

[00:31:44] The benefits of video review

[00:33:14] Facilitated 360° review

[00:33:55] Trusted feedback from those you respect

[00:35:00] Three word feedback

[00:36:22] Softs skills for self-aware leadership.

Summary

Nia Thomas discusses various aspects of self-aware leadership, including solo and team activities for self-awareness, coaching and mentoring, the importance of inclusive decision-making and reflection and feed-forward to improve relational skills, and defining nine traits that make up a self-aware leader.

Talking Points

• Self-awareness as a never-ending journey
• Importance of coaching and mentoring for senior members
• Reading a room and observing behaviours as essential traits of an authentic and effective leader
• Unrealistic expectations in organisations and their effect on employee interest
• Importance of inclusive decision-making and listening skills in bridging the gap of strategic-level disconnect
• Various methods to build self-awareness
• Crises management from the macro to the micro level
• The Impact of bureaucracy and red tape on crisis response
• Psychological safety and the role of leaders in building it
• The Dunning Kruger Effect in developing self-awareness
• Importance of seeking unfiltered feedback for conscious leadership
• Nine traits that make up a self-aware leader: care, humility, authenticity, reflection, trustworthiness, adaptability, modelling behaviour, listening, and learning from experience

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Links to other Soft Skills for Leaders podcast episodes

Leading with Purpose

Head and Heart Leadership

Connect with Dr Nia Thomas

LinkedIn: https://www.linkedin.com/in/nia-d-thomas/

Website: https://knowingselfknowingothers.co.uk/home/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.

Connect with me on Facebook and Instagram

Book a complimentary mini-coaching session with Lisa here.

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On this episode of Soft Skills for Leaders, my guest is Linda O'Farrell.

We discuss the importance of organisational culture and well-being in the workplace. Linda shares her insights on the challenges faced by leaders, the need for high-energy and low-energy spaces, and the importance of creating meaning and purpose for oneself and others.

We delve into the necessity of building inclusion and holding well-being days for teams. Tune in to learn more about the soft skills necessary for successful leadership.

Timestamps

[00:04:33] Navigating Challenges in a Complex World [00:08:36] Feeling the Buzz: Signs of a Great Organisation [00:10:50] Creating Cultures Where Everybody Matters [00:18:00] Designing Well-being: The Next Frontier for Organisations [00:25:35] The Downside of Open Plan Offices [00:29:28] Leading with Purpose: Creating Vision and Impact [00:32:17] Embracing Change: Facing Challenges and Evolving [00:37:16] Embracing Change: How to Find Inner Guidance [00:39:23] Maximising Growth: Coaching, Culture, and Community [00:41:53] Soft Skills: Empathy, Resilience, and Communication

Talking Points

Episode Summary: Building a Culture Where Everyone Matters

• The Importance of Good Organizational Culture - Challenges Faced by Leaders in Today's World - Reflection and Changing Our Environment with Inner Guidance - Assessing Our Beliefs and Behaviors to Create a Culture Where Everyone Matters - Purpose as Essential for Success - Embracing Change When Necessary - Dedicated Quiet Spaces in the Workplace - Soft Skills for Leaders: Empathy, Resilience, and Communication - Encouraging Inclusion by Giving Everyone an Opportunity to Speak - Wellbeing as an Engineered Component of Organizational Culture.

Links to other Soft Skills for Leaders podcast episodes

Developing a culture of resilience

Future fit leaders

Connect with Linda O'Farrell

LinkedIn: https://www.linkedin.com/in/linda-o-farrell-07b9aa49/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.

Connect with me on Facebook and Instagram

Book a complimentary mini-coaching session with Lisa here.

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My guest on this episode of the Soft Skills for Leaders podcast is Serena Low, an introvert coach who helps professional women find their inner strengths in their quiet nature.

As an introvert, it can be difficult to navigate a world that values extroverted qualities such as being outgoing and talkative. From a young age, introverts are often given the label of "quiet achievers" who need to participate more in class. However, this label is not always accurate or fair.

Introverts tend to process information internally before sharing their thoughts with others. This means that they may not speak up as frequently in group settings, but when they do contribute, it is often well thought out and insightful. It's important for peers to recognize and appreciate these contributions rather than assume that participation equates to understanding or intelligence.

Make sure you tune in to the episode to learn more about Serena and how she helps women unleash their inner strengths.

Talking Points

• Introverts often face challenges in navigating social situations that are designed for extroverted personalities, and introverts are often misunderstood.
• The labels and stereotypes often come from childhood, often contradicting messages such as being rewarded for being quiet, yet told to speak up.
• Group settings can be particularly daunting as the pressure to participate is high, and introverted individuals may feel judged or misunderstood by others in the group.
• From a young age, introverts are often given the label of "quiet achievers" who need to participate more in class. However, this label is not always accurate or fair.
• Introverts tend to process information internally before sharing their thoughts with others. This means that they may not speak up as frequently in group settings, but when they do contribute, it is often well thought out and insightful.
• How does an introvert find a way to contribute in an authentic and meaningful way to demonstrate their leadership?
• Introverts tend to think deeply about issues before expressing their thoughts on them, which leads to well-considered opinions. Which can result in others choosing to listen as the introvert shares wise thoughts.
• Why 'faking extroversion' is detrimental and causes personal conflict. What happens when the mask comes off? Behaving in this way is exhausting and can cause stress.
• How introverts choose to use their energy. Solitary activities are usually enjoyable! Finding a healthy equilibrium to recharge and manage limits.
• Getting older and being more comfortable in our own skin and less time worrying about other people's perception of us.
• Qualities that set introverts apart can include - calmness compassion, empathy, deep listening, holding space and helping others feel safe.
• How are we treating the quieter members of the team? As we strive for more inclusive workplaces, leaders find themselves tasked with the challenge of ensuring that everyone can thrive in their work environment.
• Leaders need to find ways to give each person the opportunity to contribute to the shared goals and appreciated each individual the way they are.
• Examples of leaders who create an ideal environment for all communication styles.
• How do we let others know our preferred style?
• Our identity is so much more than our style. Being quiet is one element. Don't let labels define you.
• How the introverted business owner learns to communicate their value and be successful at sales and marketing.

Links to other Soft Skills for Leaders podcast episodes

Flourishing Introverts with Joanne Rawbone

Marketing the Gentle Way with Sarah Santacroce

Quietly Powerful Leadership with Megumi Miki

Connect with Serena Low

Web: https://serenalow.com.au/

LinkedIn: https://www.linkedin.com/in/serena-low/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.

Connect with me on Facebook and Instagram

Book a complimentary mini-coaching session with Lisa here.

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Lynda Folan is my guest on this episode of Soft Skills for Leaders. Lynda has a PhD in Organisational Psychology, and 35 years of experience in the corporate world across three continents.

Her recently published book, "Leader Resilience - The New Frontier of Leadership" (2021), offers insights into the highly relevant topic of resilience and challenges how we think about leadership and leadership development.

Talking Points

• • The early days of shaping a career
  • The most significant changes in organisations over the decades
  • Tougher for leaders post-COVID with change in work
  • Organisations and leaders are more agile
  • Mental health issues post-COVID has a huge impact
  • Shifting thinking for the first step to building resilience
  • A psychologically safe environment
  • Recent Legislation Work Safety and Health Act 2020
  • Psychological disconnect due to toxicity
  • What are the signs of bullying and how is it defined?
  • Covert bullying is common and hard to deal with
  • The rise of narcissism in society
  • First steps in tackling undesirable behaviour
  • What we need to talk about.

Links to other Soft Skills for Leaders podcast episodes

Building Inclusive Workplaces

Respect at Work

Surviving a toxic workplace

Connect with Dr Lynda Folan

Web: https://inspireddevelopment.net/

LinkedIn: https://www.linkedin.com/in/dr-lynda-folan-a241061b/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, contact Lisa.

Connect with me on Facebook and Instagram

Book a complimentary mini-coaching session with Lisa here.

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Darren McFarlane is my guest on this episode of the Soft Skills for Leaders Podcast. Darren is the founder of Next Level Mentoring. He realised the power of mentoring at the time he was an emerging leader in the oil and gas industry, and he had the opportunity to be part of a mentoring program. When Darren was at a crossroads later in life, he decided to start a business matching and supporting mentees with mentors, so that others could experience the value and results of having a mentor and being a mentor.

Talking Points

• Where it all started for Darren
• From an engineering background to leading a team
• Human leadership changing the way of work
• Open communication as a way to foster teams
• Treat people the way you want to be treated yourself
• Turning point from employee to entrepreneur
• Becoming a mentee to realize the value of mentoring
• The difference between mentoring and coaching
• The importance of receiving feedback

Links to other Soft Skills for Leaders podcast episodes

Amplifying Team Accountability

Navigating Conversations in Business

Connect with Darren McFarlane

Web: https://www.nextlevelmentoring.com.au/

LinkedIn: https://www.linkedin.com/in/darren-mcfarlane-013a1724/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.

Connect with me on Facebook and Instagram

Book a complimentary mini-coaching session with Lisa here.

View Details

My guest on this Soft Skills for Leaders Podcast episode is Gihan Perera. We chat about the essential topic of how leaders can lead in today's workplace and be ready for the uncertainty of the future. Leaders can adapt by bringing the best from the past and to the future and learning new ways of working and leading.

Talking Points

• The meaning of being fit for the future.
• The new challenges facing leaders post-pandemic in the period of crisis management and growth.
• The similarities between disruption and innovation.
• The five key differences between teams that are aligned with the past with those that are fit for the future.
• The best workplaces on earth and what the Harvard study showed us.
• The payoff to diversity and how we need diverse thinking to solve the world's problems.
• The ageing workforce and the value of younger and older people working together.
• Engagement vs meaning and how an organisation may have a purpose aligned with people's values to optimise engagement.
• Leadership in the age of Artificial Intelligence and how AI can help by accelerating the experience curve.
• Automation of jobs and the skills of the future.
• The two most asked questions that Gihan is asked when he speaks at conferences.
• The importance of receiving feedback

Links to other Soft Skills for Leaders podcast episodes

Head & Heart Leadership

Well-Being of Teams

Connect with Gihan Perera

Website: https://gihanperera.com/

LinkedIn: https://www.linkedin.com/in/gihanperera/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together.

Connect with me on Facebook and Instagram

Connect with me on LinkedIn

Book a complimentary mini-coaching session with Lisa here.

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My guest on this episode of the Soft Skills for Leaders Podcast is Dr Kirstin Ferguson.

Dr Kirstin Ferguson is an award-winning, globally recognised author, columnist and company director.

She is one of Australia's most prominent leadership experts with a 30-year executive career and a PhD in leadership and culture. Kirstin is changing how the world looks at leadership, helping people become modern leaders who can lead with their head and heart.

Kirstin believes that leadership is simply a series of moments, and every moment allows you to leave a positive legacy for those you lead. Whether you are heading up a large company, managing a small team or guiding your family, our ability to integrate head and heart influences our success in leading others and navigating our complex world.

Kirstin explains the eight key attributes of a head and heart leader and provides the tools to measure your own approach.

Along the way, she shares her conversations with modern leaders from a broad range of backgrounds whose stories will surprise you, challenge your thinking and inspire you to be the leader the world needs today.

Talking Points

• Kirstin's diverse early career
• Lessons learned from a military career
• Leading through influence
• Authentic modern leaders in the spotlight and why they are different
• The spark that led to the Head & Heart book
• It’s OK to admit we don’t have all the answers
• The key attributes of head & heart leadership
• The importance of receiving feedback

‘Head & Heart is one of those books you just know is going to change the world.’

KATE JENKINS, Australia’s Sex Discrimination Commissioner

Links to other Soft Skills for Leaders podcast episodes

Leaders Hurting Teams

Amplifying Team Accountability

Connect with Kirstin Ferguson

Website: https://headheartleader.com/

LinkedIn: https://www.lhttps://www.linkedin.com/in/kirstinferguson/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Book a complimentary 30-minute strategy session to find out if we'd like to work together.

Connect with me on Facebook and Instagram

Connect with me on LinkedIn

Book a complimentary mini-coaching session with Lisa here.

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My guest is Dr Julie Crews, a business ethicist and principal consultant of Leading Ethically. Julie is passionate about developing leaders with integrity and organisational cultures that are defined and driven by clear values.

We share a frank and open conversation about some challenges leaders face in navigating ethical dilemmas.

Talking Points

• Findings from Dr Julie Crews's doctoral research
• We are all on a continuum of ethical behaviour
• What are some of the dilemmas leaders have that challenge their belief systems?
• Ethical behaviours are up for scrutiny for people in the spotlight.
• Culture of silence, nepotism and loyalty.
• Examples of common ethical decisions and how they are approached.

Links to other podcast episodes

Credible Communications in Spotlight Situations

Courageous Leadership

Connect with Julie Crews

Twitter: @Leadingethically

LinkedIn: https://www.linkedin.com/in/julie-crewsleadingethically/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we'd like to work together.

Connect with me on Facebook and Instagram

Connect with me on LinkedIn

Book a complimentary mini-coaching session with Lisa here.

View Details

In this episode, I share a conversation with Ilona Vass.

Ilona is the Founder of Dancing with the Dragons, a company that teaches productive communication and positive conflict strategies.

She is inspired to improve how humans speak with each other and handle challenging conversations, always having a positive outcome in mind. Ilona assists leaders and their teams to develop engaged, thriving, supportive workplaces. She believes a healthy and compassionate company culture equals a profitable business.

Talking Points

• Dancing with Dragons is your company's name - why did you choose this name?
• Why is there drama in most workplaces, and how can we create a place where people are respectful and compassionate?
• What is the cost to organisations in dealing with workplace conflict?
• Why is compassion more important than empathy at work?
• What are three key elements for improving compassion and accountability?

Links

Respect at Work

Leaders Hurting Teams

Connect with Ilona Vass

Website: https://dancingwiththedragons.com/

LinkedIn: https://www.linkedin.com/in/ilonavass/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together.

Connect with me on Facebook and Instagram

Connect with me on LinkedIn

Book a complimentary mini-coaching session with Lisa here.

View Details

In this episode, I chat with Caelan Huntress who is a dynamic speaker, trainer, and business coach.

He started his career as an acrobat in the circus. His skills as a theatrical performer and marketing strategist combine to make compelling virtual experiences.

As the Creative Director of Stellar Platforms, a digital marketing agency that helps experts and entrepreneurs set up smart marketing systems, he has helped thousands of people increase their income, impact, and influence.

He is the author of the book Marketing Yourself. How to elevate your personal brand to the next level. He shares the Four Cornerstones of a personal platform - which is how you are known in the world.

Talking Points

• How street performance is similar to marketing.
• How Caelen chose new Zealand when his home country left him dry.
• Lisa’s WWOF’ing experience in NZ (thanks for the memory!).
• Why do we find it so hard to talk about ourselves?
• Tall Poppy Phenomenon and how people may be treated who grow tall
• How to shine brightly regardless of others trying to dim our light
• What is the difference between personal and business brand?
• What are the four cornerstones of a personal platform?
• How do you introduce yourself in a way that others instantly get it?

Links

From Expert to Authority with Petra Zink

Your Personal Brand with Jennifer Holloway

Connect with Caelan Huntress

Website: https://stellarplatforms.com/

LinkedIn: https://www.linkedin.com/in/caelanhuntress/

Free Chapter of Marketing Yourself (Caelan's Book)

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together.

Connect with me on Facebook and Instagram

Connect with me on LinkedIn

Book a complimentary mini-coaching session with Lisa here.

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In this episode, I chat with Amantha Imber, an organisational psychologist and founder of behavioural science consultancy Inventium, who helps people reinvent how they approach their work. Amantha is the host of the podcast How I Work, which has had over 2.5 million downloads, where she interviews some of the world’s most successful people about their habits, strategies, and rituals. Her latest book is called Time Wise.

Talking Points

• How Amantha found herself fascinated by productivity.
• Experimenting with a Four-Day Work Week.
• Flexibility around Working From Home.
• Deliberately thinking about the tasks you do WFH/office.
• Next Tuesday Rule when deciding to say yes or no.
• Amantha's interview process for the podcast How I Work.
• Daily system of writing.
• Deep vs shallow work.
• Time blocking digital or physical.
• Importance of self-care.

Links

Deep Work by Cal Newport

Time Wise by Amantha Imber

How I work Podcast

Deep Listening Podcast with Oscar Trimboli

The Third Space with Dr Adam Fraser

Connect with Amantha Imber

Website: https://www.amantha.com/

LinkedIn https://www.linkedin.com/in/amanthaimber/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together.

Connect with me on Facebook and Instagram

Connect with me on LinkedIn

Book a complimentary mini-coaching session with Lisa here.

View Details

In this episode, I chat with Oscar Trimboli. Communication isn’t just about what we say; it is 50% speaking and 50% listening.

Oscar is a speaker, podcaster, mentor, coach and researcher who is determined to develop leaders into master listeners.

Talking Points

• How Oscar realised he had a flair for holding a listening space
• The cost to individuals and organisations of not listening
• The Five Levels of Listening
• The three must-ask questions
• Creating an effective listening space
• How we welcome others into the space
• Background noise or silence?
• How to shorten the length of meetings

Links

Deep Listening Podcast with Oscar Trimboli

The Third Space with Dr Adam Fraser

Non-verbal negotiation with Gary Edwards

Connect with Oscar Trimboli

Website: https://www.oscartrimboli.com

Take the Listening Quiz https://www.oscartrimboli.com/listeningquiz/

LinkedIn https://www.linkedin.com/in/oscartrimboli/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together.

Connect with me on Facebook and Instagram

Connect with me on LinkedIn

Book a complimentary mini-coaching session with Lisa here.

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In this episode, I chat with Dr Judy Lundy, MBA Program Director at Edith Cowan University. Judy is passionate about building and developing inclusive workplaces where everyone can thrive

Talking Points

• Why does it matter that we have diverse and inclusive workplaces?
• What happens when we don’t?
• What does an organisation need to do before becoming more diverse and inclusive?
• How can workplaces be more inclusive for people 50+?
• What can leaders do differently?

Links

Wisdom & Eldership with Dr Tom Verghese

Well Being of teams with Pip Loader

Amplifying Team Accountability with Dr Paige Williams

Connect with Dr Judy Lundy

ecu.edu.au/schools/business-and-law/faculty/profiles/lecturer/dr-judy-lundy

https://www.linkedin.com/in/judylundy

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together.

Connect with me on Facebook and Instagram

Connect with me on LinkedIn

Book a complimentary mini-coaching session with Lisa here.

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In this episode, I chat with Anna Kavelj, Managing Director of Elite Woodhams Relocation, an award-winning Destination Services Provider in Australia. Her team supports organisations to make sure their employees who relocate for work do so smoothly, so that they thrive in their new surroundings. Some of the things her company does includes helping people find homes, schools and settle-in to their new lives. Originally from London, Anna has relocated herself many times including to Shanghai, Sydney & Melbourne.

Talking Points

• The top things to consider when relocating as a family to Australia?
• What do people need in order to thrive in their new location, in particular the family of the person accepting the new role.
• The role of a relocation service to help people have a smooth transition
• What are the main concerns of family members when navigating a move to a new country?

Other Podcasts

Limitless leadership

Success, balance & Impact

Career Transitions

Connect with Anna

https://www.ewrelocation.com

https://www.linkedin.com/in/annakavelj/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Connect With Lisa Evans

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together.

Connect with me on Facebook and Instagram

Connect with me on LinkedIn

Book a complimentary mini-coaching session with Lisa here.

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In this episode, I chat with Dr Jacinta Buchbach, head of Leader Development, “Respect at Work” at In Safe Hands.

Her broad exposure to challenging negative workplace behaviours in her careers in law enforcement, the mining industry and investigation of health workplaces has shaped her as a leading ambassador and facilitator of Respect at Work behaviours.

Jacinta has developed best practice prevention and response leadership courses that are consistent with the Australian Human Rights Commission framework in preventing and responding to workplace bullying and sexual harassment.

Talking Points

• The difference between bullying and harassment and correct terminology.
• The impending changes in legislation will make a huge difference in how psychological safety is managed in workplaces.
• The role of bystander and how to go about reporting.
• How to create a culture of safety and speaking up.

Links

Other episodes to listen to

Well Being of Teams

Surviving a toxic workplace

Doing what's right not easy

Leading Performance with Empathy

Connect with Jacinta

Website: wwww.respectatworkbydesign.com

LinkedIn: https://www.linkedin.com/in/jacinta-buchbach-phd-b42a7a47/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Connect With Lisa Evans

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together.

Connect with me on Facebook and Instagram

Connect with me on LinkedIn

Book a complimentary mini-coaching session with Lisa here.

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In this episode, I chat with Ben Brearley, host of the Thoughtful Leader Podcast. Ben believes that good leadership is thoughtful leadership.

Ben is an experienced coach, trainer and leader who offers leadership training and coaching that aims to build confidence and lead more effective teams.

As a Thoughtful Leader, you know that the teams that work best actually enjoy their jobs. You know it’s so important to be the kind of leader who is intentional about what you do and how you communicate. But what if some of your actions and behaviours may actually be hurting your team?

Talking Points

• What are the unhelpful behaviours that leaders may use that are hurting teams?
• How can leaders allow teams to learn and grow without jumping in and being over helpful?
• Letting go slowly and building confidence with small steps
• Three ways of practising Thoughtful Leadership

Resources Mentioned

Randomly Remind Me (app via Google Play)

I Am (app via App store)

Links

Other episodes to listen to

Well Being of Teams

Effective Decision Making

Leading Performance with Empathy

Ben’s Podcast The Thoughtful Leader

Connect with Ben

https://www.thoughtfulleader.com

https://www.linkedin.com/in/benbrearley/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Connect With Lisa Evans

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together.

Connect with me on Facebook and Instagram

Connect with me on LinkedIn

Book a complimentary mini-coaching session with Lisa here.

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Adam Fraser is a speaker, consultant, author, researcher, and leader of large-scale interventions.

I have been a fan of Adam’s work since I first heard about The Third Space. We are required to navigate multiple roles, tasks and activities throughout any given day. How we handle the small transition or space in between makes all the difference.

In this conversation, we chat about:

• The universal appeal of The Third Space
• Taking the mood and mindset from one interaction to another
• Tips for establishing effective transitions
• Introverts and extroverts handling The Third Space
• Finding the right transition activity to suit you

Other Relevant Podcasts:

Leading Performance with Empathy

Books Mentioned

The Third Space

Strive

The Flourishing Movement

Connect with Dr Adam Fraser

LinkedIn https://www.linkedin.com/in/dradamfraser/

Website https://dradamfraser.com

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here.

Learn more about Soft Skills Academy here.

Connect With Lisa Evans

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together.

Connect with me on Facebook and Instagram

Connect with me on LinkedIn

Book a complimentary mini-coaching session with Lisa here.

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In this episode, I chat with Mel Kettle, author of the book Fully Connected.

Mel is a highly sought-after speaker and trainer. Her clients include leaders, teams and organisations that want to achieve real connection and sustained engagement.

At the heart of everything Mel does is a commitment to self-leadership. She truly believes that we need to lead ourselves first before we can lead others. This became clear after she survived the debilitating effects of work-related loneliness, stress and burnout in her late 20s and later when she had a life-threatening melanoma in her early-40s.

Talking Points

• How Mel came to develop stress and burnout, and it changed the course of her life.
• What is different about leading in the post-pandemic workplace?
• Why are leaders less connected?
• What can we do to reconnect with self and others to be a better leader?
• The importance of adding self-care to your diary.

Links

Other episodes to listen to

Credible Communication for Leaders

Book

Fully Connected by Mel Kettle

Connect with Mel

https://www.melkettle.com/

https://www.linkedin.com/in/melkettle/

Connect with Lisa Evans

LinkedIn

Website

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In this episode, I have a conversation with Dr. Paige Williams, author and researcher in Organisational Behaviour.

Paige has over twenty years of experience working with global organisations she helps leaders surface uncomfortable truths, and see the rules they need to break in order to break through and lead themselves, their teams, and their organisations to thrive.

In this conversation, we chat about:

• What happens when teams lack accountability?
• How do you define underperformance?
• What is the importance of Collective Accountability?
• How can leaders promote a culture of accountability?
• What are the steps towards having an accountability conversation?

Other Relevant Podcasts:

Soft Skills for Leaders - Well Being of Teams

Business Chat - Above the Line

Books Mentioned

BECOMING antifragile

Own It!

TURNING PRO

Connect with Dr.Paige Williams

LinkedIn https://www.linkedin.com/in/drpaigewilliams/

Website https://drpaigewilliams.com/

Connect with Lisa Evans

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website https://www.speakingsavvy.com.au

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In this episode, I chat with Renee Giarusso.

We share a candid conversation about leading living and learning

Talking Points

• The power of lifelong learning to unlock potential
• How can leaders express gratitude authentically
• Five key worlds to transform the start of meetings
• How to banish negativity using the 3:1 positivity ratio
• From limited to limitless as a leader
• How can leaders remain curious and continue to develop
• The power of walking coaching.

Renee Giarusso is a leadership coach, speaker and workshop facilitator with the purpose to make workplaces exceptional places to work.

She is the author of three books: Limitless Leadership, Leaders of Influence, and the award-winning book Gift Mindset - Unwrap the 12 Gifts to lead and live a life of purpose, connection & contribution.

Links

Book: The Go Giver

Limitless Leaders Podcast

Other episodes to listen to

Leadership and Decision Making

Credible Communication for Leaders

Connect with Renee

https://reneegiarrusso.com

https://www.linkedin.com/in/reneegiarrusso/

Connect with Lisa Evans

LinkedIn

Website

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Pip helps Leaders build great teams that work. Teams that are engaged, empowered and effective every day. Her work is centred around her 4 Well-Beings of Teams which is the foundation for happier, more productive teams at work. When these fundamentals are in place, leaders spend less time managing poor performance, and more time helping people thrive and shine.

In this conversation, Pip shares:

• Her accidental journey from office all-rounder to expert in leading great teams
• The 4 Well-Beings of Teams
• How leaders can build and lead a team who are clear on their purpose and direction and know what they need to do to get there
• What happens when teams stray off course and are not working together well
• What action step can you take right now to do an audit of where you and your team are at

Links

Books: The Firestarter Sessions by Danielle LaPort

Podcast: Leading Above the Line with Michelle Bihary

Connect with Pip Loader

LinkedIn

Website

Connect with Lisa Evans

LinkedIn

Website

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In this episode, I chat with Dr Jesse Green and we share a conversation that encompasses many different areas of life including:

• What it means to achieve a guilt-free work life balance
• Defining success and navigating the journey to fulfillment
• How our priorities change in the different seasons of life
• Why impact and purpose are as important as profitability
• Preventing overwhelm with a planned getaway
• Optimal daily habits including reading

Author, speaker, and entrepreneur, Dr Jesse Green is a leading dental business coach. He established Savvy Dentist to support dentists to develop financial intelligence, have more time and work less, create high-performance teams, and master the art of patient flow.

Links

Podcast: Episode 76 Wisdom and Eldership

Podcast: Episode 33 Read to Lead with Jeff Brown

Books: Bolder Dr Carl Honore

The Resilience Project by Hugh Van Cuylenburg

Connect with Dr Jesse Green

LinkedIn

Website

Connect with Lisa Evans

LinkedIn

Website

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In this episode, I chat with Dr Tom Verghese.

We share a candid conversation about ageing, life transitions and eldership.

Talking Points

• How do we approach the last half of life
• The role of the elder in a youth-orientated world
• The benefit of creating multi-generational teams in the workplace
• Shifting the language to combat ageism
• Instead of retiring, let’s rewire for a new adventure

Dr Tom Verghese is a trusted advisor, executive coach, international consultant, author, presenter and the founder of Cultural Synergies.

His expertise is in cultural intelligence, inclusive global leadership and diversity, equity and inclusion. Tom has designed, facilitated, and written specific learning and development programs for clients that are now delivered worldwide and is the author of four books.

Links

Wisdom at Work by Chip Conley

Bolder by Carl Honoré

Modern Elder Academy

Connect with Dr Tom Verghase

LinkedIn

Website

Connect with Lisa Evans

LinkedIn

Website

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This month marks eight years of being in business. During that time, my brand and service offerings have evolved.

When I began my journey into podcasting in early 2020, I kept the title and topics of conversations quite broad.

With 76 episodes of the Business Chat Podcast under my belt, on reflection, I have most enjoyed the conversations related to soft skills.

The podcast has a brand new look, and here is a super short solo episode about the changes.

Welcome to Soft Skills for Leaders, the podcast about the less tangible yet essential skills we need to get ahead in life and at work.

Each episode, I will bring you a conversation with an expert on a topic relating to how we create, connect, collaborate, and communicate.

If you have a suggestion for a topic or guest speaker, drop me a line at lisa@softskillsacademy.com.au

You can follow Lisa here:

Website

LinkedIN

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In this episode of the Business Chat podcast, I speak with Lois Keay-Smith, a career counsellor who helps people figure out what they want in their career path and how they can get there.

Individuals who feel stuck often fear changing careers because society dictates that stability is possible by staying in one profession. However, it’s never too late to transition and enjoy what you’ve always wanted to do.

If you’re at a career crossroads and don’t know which path to take, listen to the episode for valuable tips and advice.

Time Stamps:

• Lois' career journey (01:10)
• Why is her career even more in-demand now? (04:48)
• Interesting discoveries Lois has while working with clients (11:12)
• Unpacking why people are not motivated to go to work (14:20)
• The significance of retirement coaching (23:13)
• Why it’s never too late for career transitions (30:35)

Connect With Lisa Evans
speakingsavvy.com.au
Connect with me on Facebook and Instagram
Connect with me on LinkedIn

Learn more about Soft Skills Academy here.

Connect With Lois Keay-Smithhttps://www.careerwisdom.com.au/
https://www.linkedin.com/company/career-wisdom
Connect with Lois on LinkedIn

For full show notes visit: Businesschatpodcast.com.au

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If you’re someone who likes to start a conversation and yearns for connection, you will reap rewards and opportunities on LinkedIn. However, the challenge with this platform is not to come off as spammy or annoying and to utilise LinkedIn for high-value connections.

In this episode, I chat with Adam Franklin, a LinkedIn expert, best-selling author, and CEO of Bluewire Media. He believes that LinkedIn is a great platform to look for the people you want to build and nurture relationships with; ideal clients and partners are there.

Leaders who commit to being visible and creating remarkable content on LinkedIn, attract the right talent into their organisation or team. They also position themselves as the authority in their field and develop the know-like-trust factor that is essential for high-value connections.

Time Stamps:

• Adam's entrepreneurial journey (01:57)
• What was Adam doing before starting his business (05:03)
• The clients he typically serves (06:00)
• Why do people need to be on LinkedIn? (10:23)
• How do we project as experts on LinkedIn without being spammy? (13:38)
• How LinkedIn creates a more significant impact for an organisation leader? (22:55)
• The must-have features of a LinkedIn profile (25:05)

Connect With Lisa Evans
speakingsavvy.com.au
Connect with me on Facebook and Instagram
Connect with me on LinkedIn

Learn more about Soft Skills Academy here.

Connect With Adam Franklinhttps://www.bluewiremedia.com.au
Connect with Adam on Facebook and LinkedIn

Get a copy of Adam’s LinkedIn 11x PDF Bundle here.

For full show notes visit: Businesschatpodcast.com.au

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There has been a major shift in business expectations from consumers who call for brands to be socially and environmentally responsible. People are not just blindly buying products and services, but often make the effort to research how businesses treat their employees, if they have environmental programs, or how they create a positive impact on their community.

In this episode, I speak with Michael, founder of ToBe Advisory. He believes that businesses can make a difference if they focus on profitability, sustainability and impact.

Michael shares the best ways to impart a genuinely positive impact and how he helps companies address social and environmental challenges, so they can be the difference they want to see in the world.

Time Stamps:

• Michael's entrepreneurial journey (00:32)
• Shared value - what is it and its impact (02:07)
• How to genuinely demonstrate a positive impact (07:13)
• Aligning individual purpose to make the world better (12:18)
• The B-corp certification journey (13:44)
• Tips for businesses that want to make a difference (21:15)

Connect With Lisa Evans
speakingsavvy.com.au
Connect with me on Facebook and Instagram
Connect with me on LinkedIn

Learn more about Soft Skills Academy here.

Connect With Michael Wattswww.tobeadvisory.com

Connect with Michael on LinkedIn

For full show notes visit: Businesschatpodcast.com.au

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Expert and authority may seem similar, but as I discovered when chatting with Petra Zink, there is a key difference.

Petra is an author and founder of impaCCCt and The 360 Talent Co. She speaks about how experts and authorities help business owners with their problems.

The key difference between them is the level of trust they gain from clients. Experts know how to solve problems while an authority strives to generate deeper connections and commonalities through story-telling and analogies.

Time Stamps:

• Petra's entrepreneurial journey (03:30)
• Her niche and vision for the business (06:15)
• The difference between an expert and an authority (11:52)
• How do we find our position in the industry? (15:35)
• The three Cs in Impaccct (19:08)
• How can we attract the right people for the business? (21:35)

Connect With Lisa Evans
speakingsavvy.com.au
Connect with me on Facebook and Instagram
Connect with me on LinkedIn

Connect With Petra Zinkwww.impaccct.com
https://the360talent.co/

Connect with Petra on LinkedIn and Instagram

Grab a copy of Petra’s book, Trusted Authority: From Technical Expert to Trusted Authority: Go from Unknown to Known here.

Listen to Petra’s podcast, Your Brand. Your Future. Here

For full show notes visit: Businesschatpodcast.com.au

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Decision-making is a crucial skill to be an effective leader. Decisions that are well-crafted help organisations move towards goals and best outcomes. In this episode of the Business Chat Podcast, I welcome back my first podcast guest, Rob Hartnett. He is the Vice President of Growth for APAC for NeuroLeadership Institute. Rob talks about what affects decision-making and how to make efficient and effective decisions.

We have to remember that decision-making is dependent on our habits, beliefs, opinions, and experiences. These aspects unintentionally create our biases, which can either be a good thing or a bad thing.

In Rob’s discussion of the SEEDS Model, he talks about the five major groups of biases that affect how we form decisions. Knowing our biases makes us mindful of our thoughts, emotions, behaviours, and actions, moreover, we become intentional with the results we want.

An effective leader knows how to evaluate situations and assess whether our bias is serving us or hindering us from reaching the best decision for our organisations.

Time Stamps:

• Rob's entrepreneurial journey (00:38)
• What affects decision-making? (03:45)
• The SEEDS Model (06:17)
• How do we uncover our own bias? (18:17)
• The impact of facilitators in decision-making (22:53)
• The programs of NeuroLeadership Institute for organisations (30:50)

Connect With Lisa Evans
speakingsavvy.com.au
Connect with me on Facebook and Instagram
Connect with me on LinkedIn

Connect With Rob HartnettConnect with Rob on LinkedIn
Connect with Rob on Facebook and Instagram

Find out more about NeuroLeadership Institute here.

Grab a copy of Rob’s book It's All Possible: How to lead an epic life and unleash the high performance hero within you here.

For full show notes visit: Businesschatpodcast.com.au

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Our love for learning is strengthened when we’re in environments that acknowledge and nurture this passion. However, most of our learning institutions focus on traditional approaches that may no longer be relevant, and we need to work towards re-imagining learning at work.

In this episode of the Business Chat Podcast, I have a lovely conversation with Steph Clarke. She helps organisations deal with hard conversations regarding learning and development.

Before the pandemic, people’s way of learning was too traditional, classroom-based, and too instructor-led. Now, organisations are employing a more holistic approach to help their employees learn.

There are various factors that enhance the whole learning process and Steph highlights the importance of each one. If companies want to elevate employee performance, they need to establish a safe space that impacts their overall learning experience.

Time Stamps:

• Steph's entrepreneurial journey (02:37)
• Changes in learning experiences for workplaces (05:45)
• The impact of micro-credentials surge (11:15)
• How can organisations better deliver learning programs (13:55)
• Incorporating coaching with training and workshops (19:01)
• Internal trainers VS Subject-Matter Experts (20:55)
• The best timing for learning sessions (23:15)
• How to create a psychologically safe space for learning (26:45)
• Potential benefits of internal podcast in organisations (29:52)
• Leaning towards a multidisciplinary approach to learning (31:29)

Connect With Lisa Evans
speakingsavvy.com.au
Connect with me on Facebook and Instagram
Connect with me on LinkedIn

Connect With Steph ClarkeConnect with Steph on LinkedIn and Instagram

Listen to Steph’s Business Bookshelf Podcast here.

For full show notes visit: Businesschatpodcast.com.au

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The negotiation process depends on what needs to be achieved. The individuals involved can either participate in competitive or collaborative negotiation. Both of these utilise non-verbal cues that support the communication style and goal of the conversation.

In this episode of the Business Chat podcast, I welcome back the amazing Gary Edwards to carry on with the discussion for non-verbal negotiation.

There are lots of factors to consider when negotiating; the environment, tone of voice, physical looks, and mental preparation. But the main thing is having the flexibility and striking balance with negotiation style.

How we verbally express our thoughts is equally important as how we gesture our message. When there’s an inconsistency between what we say and how we say it, the people we’re negotiating with believe the negative, and we don’t get the outcome we hope for.

Time Stamps:

• Negotiation style for collaborative authentic leader (11:25)
• The mechanics of a successful negotiation (17:55)
• Voice and vocal tonality (21:29)
• The significance of slowing down and the pause (25:00)
• How important are physical looks when negotiating? (31:58)
• Why we need to be well-prepared for negotiations (37:25)
• How online platforms changed negotiations (42:48)
• Mental preparation for negotiations (47:00)

Connect With Lisa Evans
speakingsavvy.com.au
Connect with me on Facebook and Instagram
Connect with me on LinkedIn

Connect With Gary Edwardshttp://garyedwards.com.au/
Connect with Gary on LinkedIn

Send Gary an email at gary@garyedwards.com.au

For full show notes visit: Businesschatpodcast.com.au

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Our personal branding goes beyond the images we post on social platforms. It needs to be aligned with who we really are, our values, and what we aim to accomplish. In this episode of the Business Chat Podcast, I speak with Jennifer Holloway. We chat about how to improve personal branding and ways to authentically share your brand without sounding “salesy”.

Jennifer shares her six key elements for creating a personal brand and through these elements, entrepreneurs can showcase what they offer and what sets them apart from others.

Customers want to make a genuine connection with businesses, and it’s easy for them to see beyond a fake facade. With authentic personal branding, clients get a grasp of what you’re all about and this helps form a better and meaningful connection.

Time Stamps:

• Jennifer's entrepreneurial journey (01:40)
• What is personal branding, and why does it matter? (04:35)
• 6 key elements for creating a personal brand (06:43)
• How do we tune up our personal brand? (15:02)
• Ways to authentically share your brand (29:02)
• The benefits of finding your niche (32:55)

Connect With Lisa Evansspeakingsavvy.com.au
Connect with me on Facebook and Instagram
Connect with me on LinkedIn

Connect With Jennifer Hollowaywww.jennifer-holloway.co.uk
Connect with Jennifer on LinkedIn

Grab a copy of Jennifer’s book Personal Branding For Brits: How to promote yourself, raise your profile and get ahead...without sounding like an idiot, here.

For full show notes visit: Businesschatpodcast.com.au

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Having conscious communication can be life-changing, it improves internal communication and enhances the power of listening. In this episode of the Business Chat Podcast, I chat with Jem Fuller, a speaker, coach, author, and adventurer. He talks about conscious communication and how it benefits people on both personal and corporate levels.

The success of our relationships is greatly dependent on our ability to communicate. With conscious communication, we’re aware of the higher purpose that develops harmonious interactions.

When we bring ourselves back into the art of communication, we form quality connections that encourage people to be more engaged and supportive of our intentions.

Time Stamps:

• Jem's entrepreneurial journey (03:37)
• What led him to explore conscious communication? (06:30)
• Finding out his communication style (09:20)
• Why he chooses to immerse in different cultures (12:03)
• The results of having conscious communication (14:15)
• Three steps to communicate consciously (16:35)
• How does Jem promote his book? (22:15)

Connect With Lisa Evansspeakingsavvy.com.au
Connect with me on Facebook and Instagram
Connect with me on LinkedIn

Connect With Jem Fullerhttps://jemfuller.com/
Connect with Jem on LinkedIn
Connect with Jem on Facebook and Instagram

For full show notes visit: Businesschatpodcast.com.au

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In this episode of the Business Chat Podcast, I speak with Nigel Collin, a Certified Professional Speaker (CSP), author, and founder of the Ingenious Oz Project. Nigel talks about a topic every leader or business owner should know - how to have better business conversations.

Communicating is often overlooked since everybody can do it, but an effective conversation creates a significant impact in business. Powerful conversations help build trust and form stronger relationships.

When organisations allow genuine two-way conversations to happen, they discover opportunities for success they never thought were possible.

Time Stamps:

• Nigel's journey to becoming a speaker (00:57)
• Have we lost the art of conversation? (04:27)
• Real business conversations we need to have (07:20)
• Why we need to get better at asking good questions (09:30)
• How to gently back away from conversations (12:18)
• Setting difficult conversations to success (13:49)
• How to guarantee that everyone has a voice in conversations (17:32)

Connect With Lisa Evansspeakingsavvy.com.au
Connect with me on Facebook and Instagram
Connect with me on LinkedIn

Connect With Nigel Collinwww.nigelcollin.com.au
Connect with Nigel on LinkedIn & Facebook

For full show notes visit: Businesschatpodcast.com.au

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In this episode of the Business Chat Podcast, I have a fascinating chat about personal branding with Monica Rosenfeld, she describes personal brand as “consciously creating the perception that you want people to have of you.”

To identify an individual’s personal brand, Monica advises going through what she calls the “tree step process.” This highlights a person’s core values, expertise, distinguished physical appearance, and content creation.

Personal branding is more than a marketing term. It starts within yourself. You have to be aware of your gifts and the values you want to live by. By knowing exactly who you are, you can become more confident and consistent with the content you want to share.

Time Stamps:

• Monica's entrepreneurial journey (00:37)
• What is a personal brand? (05:18)
• “Tree” step process to identify personal brand (06:55)
• The fingerprint effect (09:49)
• How to re-invent branding via personal branding exercise (13:25)
• The importance of authenticity in personal brand (18:48)
• How to create a personal brand that appeals to target audience (21:52)
• Monica's personal branding advice to people in organisations (24:30)

Connect With Lisa Evansspeakingsavvy.com.au
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Connect With Monica Rosenfeldwww.monicarosenfeld.com
Connect with Monica on Instagram & Facebook

For full show notes visit: Businesschatpodcast.com.au

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We use critical thinking whenever we need to make a decision.

In this episode of the Business Chat Podcast, I chat with Bethan Winn, a critical thinking facilitator, and consultant.

Leaders are presented with day-to-day challenges that require them to make important decisions. By honing critical thinking skills, they become equipped with confidence and clarity to communicate, make good decisions and solve problems.

When leaders employ critical thinking, they see beyond their actions and evaluate whether their decisions can add value to the organisation. They also become aware of their biases and encourage a deeper engagement with their teams.

Time Stamps:

• Bethan's entrepreneurial journey (02:00)
• What is critical thinking? (06:05)
• What prevents us from effective decision-making? (08:05)
• How do we prepare to come up with urgent decisions? (13:25)
• Advantages of working with a coach for valuable conversations (17:42)
• Additional tips to get better at critical thinking (21:17)

Connect With Lisa Evans speakingsavvy.com.au
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Connect with me on LinkedIn

Connect With Bethan Winnwww.bethanwinn.com.au
Connect with Bethan on LinkedIn
Connect with Bethan on Facebook and Instagram

Find out about decision dice and critical thinking cards here.

For full show notes visit: Businesschatpodcast.com.au

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There is no better time for leaders to level up their communication skills than now. Leaders need to recognise the importance of early and credible communication to ensure that their people have a valid source of truth. In this episode of the Business Chat Podcast, I speak with Dr. Neryl East, Certified Speaking Professional (CSP) and an expert in media, marketing, and influential communication.

Neryl talks about how leaders can communicate in “spotlight situations” - when the pressure is on, the stakes are high, and the outcome really matters.

When leaders are faced with difficult issues, they can present themselves as authentic, transparent, and have a positive desire to get their message across.

Leadership communication is not about being glib and polished, it’s about being prepared to be a better communicator. By having credible communication, leaders learn how to build trust and heighten connection with the people they lead.

Time Stamps:

• Neryl's entrepreneurial journey (00:49)
• Examples of spotlight situations (01:37)
• Where do leaders go wrong in communication? (03:25)
• How do leaders prepare to communicate in spotlight situations (06:20)
• How should leaders manage damaging communications (11:18)
• Three tips to deliver in spotlight situations (14:31)
• The importance of debrief process (17:30)
• Case studies for a crisis communications (22:15)

Connect With Lisa Evans https://www.speakingsavvy.com.au/
Connect with me on Facebook and Instagram
Connect with me on LinkedIn

Connect With Dr. Neryl Easthttps://www.neryleast.com/
https://www.neryleastcommunications.com/
Connect with Dr. Neryl on LinkedIn

Grab a copy of Dr. Neryl East’s book THE HEADLINE EDGE: HOW YOU CAN GET FAMOUS IN THE MEDIA THROUGH FREE PR here.

For full show notes visit: Businesschatpodcast.com.au

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Introversion is a strength, one that can be harnessed and used as both a professional and personal skill. Introverts are also able to observe more and through this, they’re able to create great quality data and evaluations. In this episode of the Business Chat Podcast, I have a fascinating conversation with a fellow introvert, Jon Yeo. He is the National President for Professional Speakers Australia and the licensee and Head Curator of TEDxMelbourne.

Jon speaks about his journey towards discovering his superpower - introversion and using this to his professional advantage. Being an observer, he comes up with lots of ideas from the data and patterns he sees.

Through data, analysis Jon is able to help leaders to build trust, empathy, and engagement.

Time Stamps:

• Jon's entrepreneurial journey (01:47)
• Introversion is a superpower (02:50)
• Ways leaders can become engaging and influential (06:07)
• How Jon uses data and research in his work (07:30)
• The ultimate sign that people are disengaged (10:30)
• How Jon uses data to increase own engagement (11:35)
• Top tips that make a great TEDx Talk (13:50)
• Jon's advice for someone starting in the speaking industry (18:10)
• The legacy he hopes to leave (19:22)

Connect With Lisa Evans https://www.speakingsavvy.com.au/
Connect with me on Facebook and Instagram
Connect with me on LinkedIn

Connect With Jon Yeowww.brightstar.net.au
Connect with Jon on LinkedIn and TEDxMelbourne

For full show notes visit: Businesschatpodcast.com.au

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Many people see leading as a role they undertake at work only. Yet when we study the great leaders around us, it's clear that leading is a journey of mastery underpinned by connection and clarity.

In this episode of the Business Chat Podcast, I share a conversation with Ashraf Dashlooty. He’s a consultant, coach, mentor, and master facilitator who’s been helping leaders with their journey to success.

Ash shares the key underlying principles that drive people and key levers that craft a leadership journey. People are essentially driven by connection and their desire to seek clarity.

When leaders embrace and empower these principles, they motivate teams to do their best and uncover their genuine role and purpose.

Leadership is indeed a journey of mastery of the self and others. Great leaders never stop learning and developing themselves, so they continuously create the best impact on the people and community they serve and connect with.

Time Stamps:

• Ashraf's leadership journey (04:12)
• The underlying principles that drive people (10:03)
• The changes in human connection over the years (11:42)
• How leaders can build connection and trust (14:42)
• The key levers to craft a leadership journey (20:12)
• Tools for leaders to develop their craft (24:05)
• Practical tips for people to hone their leadership (29:45)

Connect With Lisa Evans https://www.speakingsavvy.com.au/
Connect with me on Facebook and Instagram
Connect with me on LinkedIn

Connect With Ashraf Dashlootywww.craftinggreatleaders.com
Connect with Ashraf on LinkedIn and Facebook
Connect with Ashraf on Instagram

For full show notes visit: Businesschatpodcast.com.au

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It’s been said that psychological safety is the single biggest contributor to workplace productivity. When employees are in a psychologically safe space, they know that their ideas, questions, and concerns are valued, and their contributions are appreciated and mistakes are a sign of learning and development.

In this episode of the Business Chat Podcast, I have a wonderful chat with Dr. John Forbes, a Clinical Psychologist and Director of Delta Psychology. John chats with me about surviving a toxic workplace by promoting and cultivating psychological safety.

When workers feel that they are valued, heard, and empowered, they produce optimum outcomes.

Being in a toxic workplace is no easy feat, it’s important for employers to set boundaries and create a work culture that encourages respect among every employee.

Time Stamps:

• Dr. John's journey towards his current career (00:52)
• What do people want from a workplace today? (06:03)
• What is Psychological Safety? (09:35)
• The significance of team culture (13:10)
• The effects of core anxiety and stress (14:45)
• Promoting and cultivating psychological safety (19:15)
• How do we feel empowered to speak up at work (24:22)

Connect With Lisa Evans https://www.speakingsavvy.com.au/
Connect with me on Facebook and Instagram
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Connect With Dr. John Forbeshttps://www.deltapsychology.com
Connect with Dr. John on Facebook & Instagram

For full show notes visit: Businesschatpodcast.com.au

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Empathy is often misunderstood in the business world, but it is a powerful strategy that develops effective leadership. Empathy begins with having a shared understanding. In this episode of the Business Chat Podcast, I have a fascinating chat with Daniel Murray about leading performance by using empathy.

It’s no secret that there’s a shortage of empathy in business organisations. The main reason behind this is that organisations have become more complex over the years, and what’s disappointing is that we don’t take the first step towards empathy, we make assumptions and then move on.

Demonstrating empathy in business allows for effective and highly engaged teams to flourish.

Time Stamps:

• Why is there a short supply of empathy in organisations? (01:30)
• The difference between compassion and empathy (10:43)
• Empathy in a business context (12:30)
• Why we need to invest in shared understanding (14:05)
• How to train empathy through perspective-taking (16:10)
• Advantages of being empathetic coaches and leaders (18:58)
• Three simple elements towards developing empathy (20:35)
• The empathy process (22:35)
• How to get used to uncomfortable change (28:12)

Connect With Lisa Evans speakingsavvy.com.au
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Connect With Daniel Murrayhttps://empathicconsulting.com/
Connect with Daniel on LinkedIn & Facebook
Connect with Daniel on YouTube

For full show notes visit: Businesschatpodcast.com.au

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Confidence is a superpower and everyone can cultivate it. However, in a world where uncertainty dominates, developing confidence can be challenging. In this episode of the Business Chat Podcast, I have a delightful chat with transformational speaker and life coach, Samantha Leith. Samantha’s mission is to help people live extraordinary lives, and it begins through cultivating confidence from within. External factors that are beyond our control can easily knock our confidence. When this happens, Samantha advises going back to the basics that help us feel more in control and feel better about ourselves.

The level of confidence we have influences our lives. When we feel confident, we harness the ability to think creatively, build meaningful relationships, and we grow our personal and professional networks.

Time Stamps:

• The fascinating story of young Samantha (01:52)
• What her entertainment career looked like (03:30)
• The transition from entertainer to a professional speaker (04:35)
• How does Samantha utilise her entertainment background for speaking (06:21)
• Developing confidence through the uncertainty (09:20)
• The damaging effects of Tall Poppy Syndrome (17:38)
• How Samantha helps people become extraordinary (24:30)
• Why values alignment matters (29:30)

Connect With Lisa Evansspeakingsavvy.com.au
Connect with me on Facebook and Instagram
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Book a complimentary mini coaching session with Lisa here.
https://calendly.com/lisa-evans/ Connect With Samantha Leithhttps://samanthaleith.com/
Connect with Samantha on Facebook and Instagram
Connect with Samantha on LinkedIn and Twitter
Watch The Samantha Leith Show here https://www.youtube.com/c/SamanthaLeith.

For full show notes visit: Businesschatpodcast.com.au

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Facilitation is used to engage people to discover and apply knowledge.

In this episode of the Business Chat Podcast, I speak with Nick Lim, known for being an adaptive leader and community whisperer.

Nick chats about how he uses facilitation to create unique experiences. He considers facilitation as a complete art form that can produce curiosity and wonder.

As a facilitator, Nick is passionate about generating momentum and outcome, and he does this by dealing with the smallest details that elevate participant experience.

He’s mindful of the communication techniques, activities, and even the music used in each facilitating session.

Nick’s goal is to impact his audience so after the workshop they feel energised and challenged to make better decisions for their communities.

Time Stamps:

• Nick's journey to becoming a community whisperer and leader (01:45)
• What fascinates him about human behaviour (03:32)
• The art of creating spaces and experiences through facilitation (04:55)
• The difference between training, facilitating, and coaching (09:53)
• Facilitation tips for leaders (11:11)
• Nick's recommendations to become better facilitators (14:03)
• What Nick does in his spare time (16:35)

Connect With Lisa Evansspeakingsavvy.com.au
Connect with me on Facebook and Instagram
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Book a complimentary mini coaching session with Lisa here.

Connect With Nick Limhttps://www.rotaryeq.org/
Connect with Nick on LinkedIn & Perth Learning Professionals

For full show notes visit: Businesschatpodcast.com.au

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We are all in sales, whether we are selling a tangible product, ideas, or our own brand. And when it comes to sales, we want to appear authentic and genuine to serve the right clients. Sales and selling are often associated with having an icky feeling, but our guest today shows better ways to influence and get our ideas across to other people.

In this episode of the Business Chat Podcast, I speak with Ian Stephens, a Peak Performance and Sales Productivity Coach, award-winning speaker, and author.

Ian shares that the key to executing a successful sale is curiosity. Some don’t listen to a client’s story with gusto and intent, rather, they immediately jump into solution mode.

For Ian, it’s important to engage in a conversation with a blank page, he listens and asks good questions, and is not tempted to offer solutions right away.

He believes that clients can tell if a person is genuinely concerned about their issues, needs, and challenges. By having the mindset of curiosity, you are directing the conversation towards a better chance of converting.

Time Stamps:

• Ian's transition from a corporate background to professional speaking (01:40)
• Where do people go wrong when it comes to selling? (07:05)
• The mindset we need to execute a successful sale (10:02)
• How to positively handle objections (12:47)
• How do we become more authentic at selling? (16:22)

Connect With Lisa Evansspeakingsavvy.com.au
Connect with me on Facebook and Instagram
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Book a complimentary mini coaching session with Lisa here.

Connect With Ian Stephenshttps://ianstephensspeaks.com/
Connect with Ian on LinkedIn

For full show notes visit: Businesschatpodcast.com.au

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All of us are leaders; you may be leading others, your personal life or your business. We need to learn the art of negotiation to get what we want in life and negotiation is a two-way street where we aim for a win-win outcome for everyone.

In this episode of the Business Chat Podcast, I chat with Gary Edwards, who wears many hats including a keynote speaker, coach, and a three-time president of the Professional Speakers Australia (South Australia Chapter).

He speaks about the six steps to effective negotiation. This incorporates the balance between results and relationships. Gary discusses the six core skills every leader should be good at if they want to be a good negotiator.

Leaders need to be true to themselves and determine whether they can negotiate or not. This guides them on the right path of thinking about the best outcome for all parties involved.

Time Stamps:

• Gary’s journey to being a consultant in communication and negotiation (03:57)
• The wonders of working as a professional magician (08:40)
• Is negotiation being taught more in schools nowadays? (12:33)
• The types of negotiations leaders face (13:53)
• How to deal with internal struggles to authentically negotiate (15:45)
• What happens when negotiations don't go as planned? (18:28)
• The Six Steps Framework to Negotiation (23:45)
• The advantage of having a third-person in negotiations (28:07)

Connect With Lisa Evans speakingsavvy.com.au
Connect with me on Facebook and Instagram
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Book a complimentary mini coaching session with Lisa here.

Connect With Gary Edwardsgaryedwards.com.au/
Connect with Gary on LinkedIn

For full show notes visit: Businesschatpodcast.com.au

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In the past two years we’ve spent so much time in front of our screens attending events, or meetings. In this episode, I speak with the wonderful Warwick Merry. He is a Certified Speaking Professional (CSP) and Certified Virtual Presenter (CVP). Warwick shares how we can create the best first impression for online meetings and presentations.

For Warwick, creating the best impressions start with what he calls The Holy Trinity which consists of lighting, composition, and sound. You don’t have to spend a lot of money, you can just work with what you have.

When you have good lighting, you can stand out instead of blending in with the background, and sound great, you’ve already done the first part - getting everyone’s attention.

As the world is changing, we should also adapt instead of sticking to our old, irrelevant ways of doing things. Warwick’s practical yet valuable tips will show you how to keep your audience energetic and happy regardless of the modality you use.

Time Stamps:

• His journey of switching careers from IT to professional speaking (04:03)
• Warwick's speaking topics after 1999 (07:25)
• How he became the recipient of the Global Outstanding Entrepreneur's Award (09:42)
• The Holy Trinity - what is it and how it helps professional speakers (13:52)
• The best time to outsource a production/ event team (23:03)
• What do speakers need to consider when dealing with hybrid events? (25:08)
• Warwick's go-to tools for professional speaking (32:15)

Connect With Lisa Evans speakingsavvy.com.au
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Connect With Warwick Merrywarwickmerry.com
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Connect with Warwick on Twitter

For full show notes visit: Businesschatpodcast.com.au

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For the first time in history, our workforce is composed of four generations. These generations bring with them their strengths, weaknesses, beliefs, and values.

With that in mind, it’s not unusual to experience some clashes in the work area. However, these can be easily remedied. Instead of labelling people from another generation as different from you, look for the knowledge that you can gain from them.

In this episode, I have an interesting and insightful conversation with Lauren Dixon. She is a Career Coach and Host of the Work Upgraded Podcast. Lauren shares the impact of working together in a multigenerational team.

These diverse generations are composed of the Baby Boomers, Millennials, and Gen Z and Gen X. Also, whether we admit it or not, we have assumptions about each group.

We may see boomers as technophobes, millennials maybe seen as lazy, Gen Zs have a short attention span and Gen Xs are assumed to be slackers in the workplace.

These assumptions actually affect how we communicate and connect with people at work. Despite having these general stereotypes, Lauren has noticed a lot of good things from these multi-generations.

Boomers are excellent in phone communications, millennials started the movement for work-life balance and mental health, Gen Z cares about social impact, and Gen X is self-sufficient and results-oriented.

Lauren also highlighted the main drivers for these generations. She mentioned that younger generations are more purpose-driven and these play a huge factor in the decision they create at work.

To have a harmonious relationship in the workplace, these generations need to get rid of the assumptions and look at the other person as humans who have diverse values and ethics.

It’s significant to get to know the individual as a person and not just someone from a different generation. This strategy allows us to acknowledge their communication preferences and gives us the opportunity to develop amicable relationships.

Time Stamps:

• Lauren's career story (01:25)
• How she helps people navigate career change (03:25)
• Stereotypes of the four generations in the workforce (08:22)
• Generational Identity - What is it and how it affects relationships between generations? (14:55)
• What causes conflict among these multi-generations? (16:15)
• What are the main drivers of the younger generations? (19:51)
• How can we best communicate to people in different generations? (24:17)

Connect With Lisa Evansspeakingsavvy.com.au
Connect with me on Facebook and Instagram
Connect with me on LinkedIn

Connect With Lauren Dixonwww.laurenbdixon.com
Connect with Lauren on LinkedIn
Connect with Lauren on Instagram

Listen to Lauren’s Work, Upgraded Podcast here.

For full show notes visit: Businesschatpodcast.com.au

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It’s the beginning of the year and most of us are very enthusiastic about setting our goals. This seems like an ordinary circumstance when we welcome the new year but not all of us have the passion and commitment to stick to our goals and make them a reality.

There are many reasons why we never achieve our objectives, but the main cause is we’re not clear on how we want to do it. We often write goals that are too broad and general, yet we fail to look at the specifics needed to fulfill them.

In this episode, I have a compelling conversation with Leanne about how a bucket list can help you to live a purpose-filled life. Leanne wears many hats, she is a Certified Bucket List Coach, podcast host, speaker, and author.

For Leanne, a bucket list is not always about being able to travel, facing challenges, or about the grand things. It’s a list that motivates you to wake up every single day and work on the small things.

In this day and age, it has become a normal phenomenon to worry about what tomorrow will bring. These worries steal from us the ability to enjoy and live our life now.

Leanne mentions that the beauty of having a bucket list, allows us to prioritize how we want to live our lives, enjoy the present, and know the things that will bring us closer to our purpose and happiness.

The first step to achieving what’s on our bucket list is doing one thing that will help you move toward your goal. You can perform small steps on a daily or weekly basis. Doing so makes your bucket list less overwhelming, and you develop the confidence that you can actually accomplish your goals.

Leanne executes her process of brain-dumping by getting all the big ideas and listing down the steps she needs to do. This strategy allows her to look at the big picture and the tiny details that she can either tweak and improve that will lead her to achieve her goal and true purpose.

Time Stamps:

• Leanne's journey into being a bucket list coach (01:58)
• How does having a bucket list help us live a life with a purpose (05:55)
• The importance of knowing your life priorities (07:35)
• Reasons why you need to start small with your bucket list? (13:12)
• How does a bucket list help business owners become successful (14:40)
• Differences between a bucket list and a regular daily to-do list (16:03)
• Where do we often go wrong with our goal setting? (20:02)
• What is the best approach to setting goals? (21:35)

Connect With Lisa Evansspeakingsavvy.com.au
Connect with me on Facebook and Instagram
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Connect

With Leanne Blaneyleanneblaney.com
Connect with Leanne on LinkedIn
Connect with Leanne on Facebook
Listen to Leanne’s Ignite Your Life Podcast here.

Grab a copy of Leanne’s book BALANCE: Adventure School for Women at 40 here.

For full show notes visit: Businesschatpodcast.com.au

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Often when we are put in a place where we have to show our knowledge and expertise about a certain topic, we doubt ourselves and feel like we are a fraud.

These self-limiting beliefs and harmful narratives are known as the Imposter Syndrome.

Imposter Syndrome is usually seen in accomplished people who feel uncomfortable accepting or even recognising their achievements.

In this episode, I have a value-filled conversation about how to overcome Imposter Syndrome aka Imposter Phenomenon with Fiona Redding. Fiona is a mindset and meditation coach, speaker, and author.

The term Imposter Syndrome was originally coined by university professor Pauline Rose Clance in 1978. She had women students who were academically good but would downplay or dismiss their potential.

She realised that it’s not just a syndrome but it’s a phenomenon that happens to all genders. From then on, the concept of the Imposter Syndrome was widely explored.

Fiona explains that we have a set of programs and beliefs about ourselves that affects our emotional state. When we do things that we haven’t done before, we’re going to get shown that this is not okay.

This is what we call stepping out of our comfort zone. The moment we step into unfamiliar territory, self-doubt starts creeping in. We fail to see our brilliance, and we resort to feeling inadequate and reducing our self-worth.

Fiona mentions that this phenomenon can happen anytime, and it’s best to know the actions that you can do when it strikes. The initial phase should start with having awareness. We have to be aware of what we’re thinking and feeling.

It also helps to know your truth, ask yourself if your thoughts and feelings are true or are they a product of the imposter phenomenon. You can also employ the help of other people who see things from a different perspective.

Remember that the Imposter Syndrome doesn’t choose its victim, you need to be ready when it shows up, and eventually, you will get better at how to deal with it.

Time Stamps:

• The Happiness Hunter Podcast (01:47)
• Fiona's career journey (03:48)
• What is Imposter Syndrome/ Imposter Phenomenon? (07:55)
• The different instances that Imposter Syndrome show up (10:33)
• The 5 Types of Imposter (12:52)
• Drawbacks of comparing yourself to others (16:00)
• How Imposter Syndrome alters our perception of value and worth (18:35)
• Practical things to do when dealing with Imposter Syndrome (21:12)

Connect With Lisa Evansspeakingsavvy.com.au
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Connect with me on LinkedIn

Connect With Fiona Reddingthehappinesshunter.com
Connect with Fiona on LinkedInConnect with Fiona on Facebook and Instagram

For full show notes visit: Businesschatpodcast.com.au

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Time indeed flies fast when you are having fun. This is the perfect description of how Lisa feels about her podcasting journey.

In this mini-episode, Lisa shares the awesome lessons from podcasting that she gained from the time she started the Business Chat podcast.

She mentions that podcasting has given her the ability to learn new things and meet people across the globe. Through her learnings, she can share valuable resources with her clients.

Although podcasting is a fun avenue for Lisa to get value from her guests, this never undermined the fact that it was still hard work. Podcasting requires having the right systems and processes in place and for the wrong person, this may feel like a chore.

There will come a time when podcasting will feel like too much work and the efforts outweigh the benefits. Having a supportive podcast tribe or community is key to continuing enjoying podcasting.

Another thing that Lisa emphasized is why the metrics are not as significant as the connections and creating valuable content. For any person who wants to start his podcasting journey, there will be days when the numbers are low, but keep going because it’s going to be worth it.

Furthermore, Lisa shares the significance of choosing guests wisely. She’s always grateful when guests with valuable insights and topics to share say yes to be on the Business Chat podcast.

Overall, Lisa learned the value of never giving up and constantly uploading exceptional podcast episodes. Doing so, allows her to share valuable content that generates a positive impact on listeners from all over the world.

Time Stamps:

• Awesome things about podcasting (01:32)
• Learning new things (01:40)
• Having the ability to meet people from different parts of the world (02:22)
• Being able to share various resources (02:55)
• Lisa never realized the hard work that comes with podcasting (03:17)
• The metrics are not as important as connections and valuable content (03:33)
• Advantages of being in a podcast community (04:02)
• Podcasting gave rise to more speaking and business opportunities (04:12)

Connect With Lisa Evansspeakingsavvy.com.au
Connect with me on Facebook and Instagram
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For full show notes visit: Businesschatpodcast.com.au

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Leaders who know how to communicate well with their team have one thing in common; they achieve substantial success within their companies.

In this episode, I enjoy an amazing conversation with Chris Huet. Chris is a communications consultant, mentor, speaker, poet, and a former fighter pilot.

Chris has been using the power of words to help leaders deliver their message effectively.

He discovered his purpose in life while speaking a poem and an old, gentle lady approached and asked him, “how are you going to use your poetry to change the world?” It dawned on Chris that it’s possible to have an impact on others by using words.

Throughout his career changes, from a fighter pilot to a poet to a communications consultant, he realized that there was a common link. He was using communication to change not only his life but also the world.

Being in the air force taught him that communication needs to have a structure. It needs to be prepared and assessed. While his gig as a poet encouraged him to explore the creative areas of communication.

Communication doesn't have to be rigid all the time. How we communicate changes according to the kind of people we speak to and this helps us get our best intentions across.

In this time of uncertainty, Chris is helping leaders communicate well with their team. There is less opportunity to connect and communicate as employees are working remotely.

Chris sees this as a challenge for leaders to step up and turn inwards and see what they can do to strengthen the relationship.

He also encourages leaders to take part in difficult, uncomfortable conversations. With the help of his C.O.C.K.P.I.T. framework, leaders develop effective communication strategies that help build trust in the long term.

Time Stamps:

• Chris' journey from fighter pilot to a poet to communications consultant (01:52)
• How he deals with communication under pressure (04:02)
• How does communication translate into leadership? (05:25)
• Communication challenges for leaders right now (07:47)
• Non-verbal communication in the workplace (09:25)
• Why leaders need to engage with their team (11:50)
• The C.O.C.K.P.I.T. framework (12:41)
• The outcomes of having communication breakdown (14:45)
• How does Chris work with and help people (16:15)
• Chris’ passion for the poetry scene (17:21)

Connect With Lisa Evans

speakingsavvy.com.au
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Connect With Chris Huetunderstood.net.au
chrishuet.com
Connect with Chris on LinkedIn

For full show notes visit: Businesschatpodcast.com.au

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LinkedIn has become the number one professional networking platform. It’s no wonder that business owners turn to LinkedIn to create more exposure and engagement with their target audience.

In this episode, I chat with Nathanial Bibby who has been on LinkedIn for 10 years. Nathanial shares how leaders can get the most out of LinkedIn for their business success.

He shares effective ways on how leaders can deliver value by maximizing what LinkedIn has to offer. Surprising as it may sound, leaders should not aim to go viral with every content they post.

One of the things that leaders should focus on is checking they have a quality network on their LinkedIn profile. This should consist of people they consider as ideal clients.

The second thing that leaders should consider is putting out content that greatly resonates with their audience. They should be mindful of people’s time and make sure that their content is delivering either education, information, inspiration, entertainment, or all combined.

Furthermore, Nathanial mentioned leaders should get rid of the “it’s all about me” mentality. Instead of talking about how great your business is, discuss your clients’ successes or how people made their way to success.

LinkedIn itself will not be able to boost your business to success, you have to think of ways to get engagement with people. As Nathanial suggested, you have to implement simple strategies that encourage engagement. An example of this is posting polls that don’t take too much time to read and analyze.

If your posts are constantly getting a good number of engagement, in return, LinkedIn helps you get more exposure. Also, if you’re getting a lot of conversations in the inbox, it’s helping your content to get more noticed.

When entrepreneurs know how to take advantage of how LinkedIn can help their business, they are laying the first stone for their business success.

Time Stamps:

• Nathanial's journey into a marketing career (02:18)
• How can leaders add value on LinkedIn (07:07)
• The best ways to craft customised invitations (10:32)
• The difference between Free vs Paid LinkedIn Accounts (17:08)
• What is the best method for content marketing? (21:40)
• How does Nathanial help his clients? (25:55)

Connect With Lisa Evans

speakingsavvy.com.au
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For full show notes visit: Businesschatpodcast.com.au

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No matter how much we carefully plan our lives, struggles will always be present. We are given adversities to build the resilience that will help us in overcoming the unthinkable.

In this episode, I have a captivating conversation with Kwesi Millington who is a speaker, coach, author, and former police officer. Kwesi has been empowering people particularly the youth by sharing his professional and personal struggles.

The defining moment that will change Kwesi’s life forever happened while he was working as a police officer of the Royal Canadian Mounted Police. A man was acting violently at Vancouver International Airport.

He and three police officers started handling the situation in a regular conversation then it eventually led to a struggling arrest and sadly, the man died of heart failure.

Although the incident was recorded and the court cleared Kwesi of any wrongdoings, he was still tried and convicted of perjury. He ended up serving 10 months in a correctional system in Canada.

During his time in jail, Kwesi realized that adversities in life are inevitable. He knew that he has a purpose and that is to be of help to others. When he got out of jail, it didn’t mean that he was completely free.

He endured decades of public scrutiny and bullying that he still gets from time to time. Instead of dwelling on the negative, Kwesi made it a point to look for something in every adversity he undergoes.

Kwesi manages to turn every struggle into an ability to rise above adversity. He wants to share this empowering movement with people who are going through any difficulties.

Kwesi never thought that doing the job he believed would make a difference in other people's lives, will greatly change his. Now, with his speaking and coaching programs, he wants people to realize that life may be filled with obstacles, but we can always rise and overcome it all.

Time Stamps:

• Kwesi's journey to becoming a police officer (03:02)
• The critical moment that changed his life forever (05:12)
• Going through the stages of grief (08:43)
• The level of psychological support while in prison (11:02)
• Kwesi’s way of dealing with online bullying (14:53)
• Who is Kwesi empowering right now? (17:09)
• His process of writing his book Rise (19:30)
• Kwesi's advice for people going through adversities (22:00)
• The changes in his life since becoming a parent (24:55)

Connect With Lisa Evans

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Connect With Kwesi Millingtonkwesimillington.com
Listen to Kwesi’s podcast Rise The Podcast here.
Get a copy of Kwesi’s book RISE - The 8 Keys to Overcoming Adversity here.

For full show notes visit: Businesschatpodcast.com.au

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Gone are the days when leaders are only meant to be followed. Now, more than ever, we need authentic leadership that will move, inspire, and create a positive impact on people.

In this episode, I chat with Deborah Coviello who advocates implementing authentic leadership beyond the boardroom. For Deb, leaders need to know who they are as a leader and why do they lead.

People have become sick and tired of leaders only in title. They need someone who will roll up their sleeves and go side by side with employees. Moreover, there should be genuine care for people who are working with them.

Deb believes that leading authentically starts with doing the self-work. It requires the recognition that something needs to be done differently. Also, leaders should let go of the things that are no longer serving their purpose.

Although leaders can easily lose themselves in the process of leading, the willingness to change and do better should always be present.

When leaders are not open to making certain adjustments, they will not be heard, it delays decisions, deflates their confidence and ultimately, they are reduced to being transactional managers.

The goal of being an authentic leader is to deliver influential messages that will inspire people to be more creative in their work. It creates an impact on how communication should be done.

Deborah believes that results should never be the main target of a leader. After all, leaders are working with people with different emotions and personalities. The work needs to begin with managing good communication and making sure that they are on the same page.

The growing demand for authentic leaders is an indication that people don't just want someone they can follow. Rather, we need leaders who are open to experimenting and following their hearts.

When a person authentically leads, she creates an inspiring path for people to follow. It becomes easier to align values and aim for their business goal.

Time Stamps:

• Deborah's definition of authentic leadership (04:15)
• The obstacles of being an authentic leader (05:45)
• Impacts of not showing authenticity and vulnerability in leaders (08:15)
• The need for authentic leadership in a time of crisis (10:17)
• Utilizing self-work to do something different (13:23)
• The benefits of letting go of things that are not serving you (16:25)
• Deb’s preview of her book “The CEO'S Compass” (18:30)

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Listen to Deborah’s podcast The Drop In CEO here.

For full show notes visit: Businesschatpodcast.com.au

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It’s not always easy to discover what we’re born to do. We might think, is it possible to find your purpose without the pressure?

In this episode, I speak with Andrew Millar who’s been helping business owners find their true purpose. For him, the key to business enjoyment starts with knowing the meaning behind existence.

Unfortunately not everyone goes to this life stage. Andrew helps entrepreneurs by identifying natural pressures that are holding them back from enjoying the success they worked hard for.

There was a time in Andrew’s life when he worked as an insolvency practitioner. He was running and selling businesses. Andrew worked with business owners on both ends of the spectrum; entrepreneurs who were about to lose everything and those who were very successful in their field.

People who saw their business collapsing had a good excuse to not appreciate life however, he also saw that even successful ones weren’t enjoying life as they should.

The lack of enjoyment came from not knowing true purpose and the immense pressure of how success is seen. The society brings too much pressure on having material wealth to be considered successful, but it was not always about this, it’s about something deeper.

Andrew shares how he helps people unravel the path to discovering purpose and how to deal with external pressure. He is building a community that knows the real value of success.

He changes the conversation to success in business also mean enjoying it to the fullest rather than how much money you are making. It wasn’t enough for a company to have lots of sales and profit, it was essential that people enjoy what they are doing.

Knowing one’s purpose allows for better enjoyment both in life and in business, and for Andrew, this is the true measurement of success.

Time Stamps:

• The daily life of Andrew as an Insolvency Practitioner (03:02)
• A defining point that led to his coaching career (07:15)
• The origin story of Business Enjoyment (09:55)
• Ideal metrics to measure success in business and life (12:08)
• Exploring the options to discover purpose (15:05)
• How a simple change in language can make a difference (16:55)
• Ways to uncovering and finding true purpose (25:33)
• The transformation process after discovering purpose (30:00)

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Listen to Andrew’s podcast The Tingle Zone here.
Check out Andrew’s Amazon author page here.

For full show notes visit: Businesschatpodcast.com.au

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We often hear people say that they don’t want to become old as if it’s a bad thing. The impact of this stigma is seen especially in women ageing while in the workplace.

Women in their 50s, 60s, and 70s feel like they have become invisible and ageing has become a hidden issue when they want to advance in their careers.

In this episode, I chat with Catherine Palin-Brinkworth who is a motivational speaker on leadership and change. Catherine shares her struggles as a woman in a male-dominated workplace.

She also talks about how she embraced life and celebrate ageing. For Catherine, growing old is a privilege that should never be taken for granted and something that should not be looked at as a disadvantage.

Growing old is a part of living, when we reach this stage of our lives, we become more conscious of our time, our actions, and we realise that we can add more value to others.

Time Stamps:

• How do we go about ageing? (02:59)
• Ways society react towards people ageing while in the workplace (05:08)
• The Hollywood factor (06:23)
• Time as the most precious resource (09:03)
• Stigma for older people (11:40)
• The value of positive self-talk (13:00)
• Being a woman in a male-dominated workplace (14:33)
• Ageing as a hidden issue in career advancement (16:47)
• The notion of retirement (20:27)
• Advantages of intergenerational mentoring (27:32)

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For full show notes visit: Businesschatpodcast.com.au

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Leaders need to establish trust in their organizations by encouraging an individual’s being and doing.

In this episode, I have a lovely chat with Conor O’Malley an executive coach, author, speaker, and a self-proclaimed CEO’s caddy. We tackle the top tips on trusting leaders.

For Conor, trust is an assessment, and through his R.I.S.C.C.C factors, business executives can evaluate if they are instituting trust within the organization.

People may find themselves consistently asking “How do I trust you? Or how do I trust me?” The only answer to this is - trust begins and ends with the self. It’s a consistent commitment to perform self-assessment.

When leaders constantly assess themselves they become more clear, they learn the art of asking questions and the company’s input is always better. They develop both the vulnerability and the courage to lead their people in climbing the ladder of success.

Time Stamps:

• Conor's background story (02:20)
• The moment that pushed him to make the big switch (04:10)
• Leaders as coaches (06:53)
• Ways of being and ways of doing (08:11)
• Trust in leadership in the present (11:25)
• The R.I.S.C.C.C factors of trust (12:22)
• The impacts of the lack of trust (17:00)
• How to establish trust (24:37)
• Ways to fix broken trust (28:50)
• The pandemic's effect on trust in leadership (31:15)

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For full show notes visit: Businesschatpodcast.com.au

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When we go through a crisis it will either forge us to become a leader or pull us in a downward spiral.

In this episode, I am joined by Chris Nicholls, a crisis leadership specialist and a motivational speaker. He was a former ABC investigative journalist and in this line of work, he experienced a crisis that will shape the course of his life.

In 1993, he was given the longest-serving sentence for any Australian journalist after refusing to disclose his source for a government corruption case. He was charged with contempt and stayed in a maximum security prison for 4 months.

Chris’s imprisonment developed his belief that no one is ever immune to an unanticipated crisis. This led him to look at life using a crisis perspective and crisis has to be dealt with from within.

For him, courageous leaders are not born, they are made, and they are made in crisis. They are bound to make mistakes, but it takes one act of courage to look within, see what needs to be done and do the right thing.

Time Stamps:

• Chris’ fateful journey with investigative journalism (02:30)
• The changes in investigative journalism after the incident (16:08)
• Life in maximum security prison (18:02)
• Chris’ circumstances lead to what he’s doing now (25:25)
• The best approach for leaders to act courageously (29:53)
• What the future holds for Chris Nicholls (32:42)

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For full show notes visit: Businesschatpodcast.com.au

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“Make sure that whatever you do in life, decide your destiny.”

This quote has been ingrained in Kyle Spyrides’ mind ever since his grandfather gave him this advice.

In this episode, I have a heartwarming chat with Kyle, an award-winning photographer, director of the Soul Gazing Photography and the creator of the movement - Decide Your Destiny.

Kyle tells us his fascinating childhood stories, how he lived through an illness that gave him a 33% chance of survival and how he started choosing his own destiny.

With the challenges he encountered, Kyle realised a lot of things in the world. One of which is that he’s responsible for taking back the authority in his life and go where he is really destined to be.

For Kyle, his fate is to help clients, business owners and ordinary people convey their visions by capturing powerful images that not only grab and hold attention but ultimately, tell stories.

Time Stamps:

• Kyle’s childhood story (01:35)
• Destined for a photography career (05:39)
• The challenges in Kyle’s health (07:30)
• Going through Alkaline Diet, surgery and rehabilitation (12:30)
• His photography inspirations (17:15)
• Kyle’s method of helping his subjects feel relaxed (20:30)
• The essence of capturing people’s stories (23:28)
• Decide Your Destiny (26:15)
• His next step towards creating an impact(34:23)
• Kyle’s message to his 18-year-old self (35:45)

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For full show notes visit: Businesschatpodcast.com.au

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We all have a superpower: it’s recognising that we are more than capable of navigating our way through success. And this can be achieved if we’re able to step into the realm of our personal power.

In this episode, I chat with Libby Stone who comes from an interesting background of theatre, TV, radio and is currently empowering people with the help of various coaching tools and programs.

Libby gives a delightful insight into how people can reclaim their life and power after feeling lost. Her meaning behind the word P.O.W.E.R provides the steps needed by an individual to take charge of his life and march on to success.

For Libby, true personal power includes accepting the past, being open to oneself and others, willingness to learn from the past, embracing the moment and responding to present events.

Real strength lies within personal power, it allows us to influence, make a difference and get to where we want to be.

Time Stamps:

• Libby’s career and background story (02:33)
• Libby's career in the TV industry (10:10)
• What made Libby decide to try a different career path?(13:38)
• Losing her voice and managing to go back on track (20:00)
• Libby’s definition of personal power (22:47)
• How do we own our lives? (24:03)
• Steps that people can take into their P.O.W.E.R (27:50)
• How Libby selects ideal clients for her programs (40:20)
• Libby’s advice to achieving personal power (42:50)
• Connect With Lisa Evansspeakingsavvy.com.au
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Get Libby’s books "Letty's Friend" and "Heartfelt" here

For full show notes visit: Businesschatpodcast.com.au

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We’ll have a bit of a twist in our episode. Instead of interviewing amazing guests, I was given a wonderful opportunity to talk about my great love, workshop facilitation.

This episode was first heard in the First Time Facilitator podcast, which is hosted by Leanne Hughes. Leanne is a Chief Engagement Officer that shares the same passion of workshop and training facilitation.

Together, we take part in a conversation that lets listeners get a glimpse of my adventure; embracing a career change at the age of 40, providing valuable facilitation tips and assisting business owners who want to tell better stories.

Whether you are a new facilitator testing the waters or an expert looking for ways to add more value to your clients, tune in as I drop jam-packed information in an episode that you surely don’t want to miss.

Time Stamps:

• My journey to workshop facilitation (05:16)
• The usual obstacles that prevent people from sharing ideas (11:09)
• The power of being an introvert in public speaking (12:40)
• How I design workshop materials to ensure they’re custom-fit (16:27)
• Increasing/Decreasing the facilitator’s energy (20:20)
• Facilitating workshops/trainings during the pandemic (23:10)
• Advice for first time facilitators (32:35)

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Connect With Leanne Hughesleannehughes.com/
firsttimefacilitator.com/
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For full show notes visit: Businesschatpodcast.com.au

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Managing a business is like weaving through various interpersonal relationships. These relationships can make or break a company; either the leader will get a team that is filled with tension or one that takes ownership.

A team that is not performing well could lead to business and personal relationship failure. This can cause a number of issues including stress, absenteeism, anxiety and depression. Employees will have to work longer in a more stressful environment as well as spending less time with their friends and families.

In this episode, I chat with Andrew Bull, a business and life strategist. We discuss why having outstanding team performance is the true foundation of success. Andrew shares his Interstellar Way of Life philosophy where every single member of the team (leader included) takes ownership of their actions.

When the team incorporates ownership, employees become engaged, they develop the right mindset, and they are able to perform at a high level.

Time Stamps:

• Andrew’s career journey in the film industry (01:57)
• The Interstellar Way of Life (05:35)
• What makes a team underperform? (07:45)
• The qualities of a winning team (12:05)
• How do leaders continue to motivate the team (14:37)
• The importance of reward and recognition (17:45)
• The GRO.W.L system (19:47)
• The value of self-care (22:57)

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For full show notes visit: Businesschatpodcast.com.au

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Consumers and employees can see beyond the marketing facade of businesses. Large corporations especially are put under the spotlight on what they can offer to the people.

It’s important for business owners to pair their purpose with impact or changes that they want to see in the community and the environment.

Whether you are a solopreneur or a large organisation, you need to understand that companies are seen as an integral part of the society. Once the government fails to address environmental and social concerns, business organisations need to step in.

In this episode, we are joined by Alex Brueckmann, a known business strategist that has been helping business owners formulate strategies that are practical and specifically helps companies with what needs to be done.

Through his extensive 15 years of practice, Alex has developed the Nine Elements of Organisational Identity that leads to business strategies that move purpose into powerful impacts.

Time Stamps:

• Alex’s journey into business strategy (02:29)
• Definition of strategy (05:24)
• Business strategy with a purpose (06:50)
• How can start-ups move towards their purpose and impact (12:06)
• What makes Alex’s strategy framework unique (17:28)
• Nine elements of organisational identity (20:07)
• Alex’s creative process of writing a book (26:14)

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For full show notes visit: Businesschatpodcast.com.au

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Every employee is expected to be engaged, highly focused and contribute positively to the business organisation.

In order to achieve this, leaders and managers need to create an environment where even the most uncomfortable conversations are tackled.

In this episode we discuss business conversations that matter with Andrea Newton of Confident Conversations. She shares her insights on the importance of being in an organisation where people can say what they want but it should be partnered with compassion, curiosity and positive intent.

Other than focusing on conversations that confront organisational issues and behaviour, managers should also address dialogues that nurture connections and teamwork.

Time Stamps:

• Andrea’s career journey (01:57)
• Why do people shy away from significant conversations (05:16)
• The risks of not tackling the conversations (07:12)
• Stepping stones to successful conversations (09:00)
• The 7 Significant Conversations (15:15)
• Why action plan with review and consequences is necessary (19:45)
• Managing “hand grenades” in the organisation (21:39)
• Performance never personality solution (26:12)

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Listen to Andrea’s Podcast

For full show notes visit: Businesschatpodcast.com.au

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As business owners, we think a lot about how to start, grow, and scale our business.

What we don’t put much thought on is when and how to best exit our business should the time come to sell it.

In this episode, I get to chat with Martin Vidakovic of The Numbers Game Podcast. With a passion to educate and empower people both personally and financially, Martin shares his tips and advice for business owners who are planning on exiting their business.

Even if it will be years or decades before you see yourself leaving your business, what you do today can set you up for a smooth exit.

Time Stamps:

• Martin’s journey (00:30)
• Making your business attractive to buyers (13:40)
• How to transition to selling your business (15:38)
• Transitioning to part-time work instead of completely selling (20:15)
• Business exit strategies and advice (23:40)
• Biggest pitfalls when exiting your business (27:50)

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Listen to The Numbers Game Podcast

For full show notes visit: Businesschatpodcast.com.au

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We all experience setbacks in life and having the resilience to bounce back is essential.

However, it is possible to go beyond resilience and sustain optimum performance. The answer? Human durability. Human durability goes far beyond resilience in the face of adversity.

Our guest in this episode is Derrick McManus. He is a member of the elite SA Police STAR Group, a world renown international speaker, and expert on Human Durability.

Join us in our chat as Derrick shares his life-changing story in 1994 being shot 14 times in less than 5 seconds with a high-powered rifle. Overcoming and defying all odds, Derrick amazed everyone including his doctors and physicians when he not just survived but thrived after the shooting.

From his experience, Derrick shares his simple yet powerful process for human durability and how you can use it to go beyond resilience, achieve what you want with less stress and more confidence than you thought possible.

Time Stamps:

• Derrick’s career journey (1:55)
• Derrick’s life-changing experience (12:05)
• Derrick’s journey towards recovery (24:30)
• What is human durability? (34:55)
• Human Durability programs (39:30)

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For full show notes visit: Businesschatpodcast.com.au

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There are so many benefits to reading books. But let’s face it, we don’t always have reading at the top of our priorities.

However, if you’re one of countless people who don’t make a habit of reading regularly, you might be missing out.

In this episode of the Business Chat Podcast, I speak with Jeff Brown. He is the host of the Read To Lead podcast, a mentor, and a public speaker. His newly released book Read To Lead is now available. Jeff shares with us the power of reading and how to practice intentional reading in order to add it to your daily routine.

Time Stamps:

• Jeff’s background in broadcasting (3:25)
• The power of reading (8:00)
• How to practice intentional reading (10:30)
• Speed reading and skimming (17:05)
• Reading multiple books at the same time (23:15)
• Having a reading space and the right reading tools (25:13)

Connect With Lisa Evans speakingsavvy.com.au
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Listen to Jeff’s podcast
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For full show notes visit: Businesschatpodcast.com.au

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Relationship building is a soft skill that is essential in creating a successful business.

The good news is that it can be learnt. Relationship building is one of the keys to having the know, like and trust factor for a strong business relationship.

Our guest for this episode is Patrick Galvin, a speaker, author, and coach who helps people build the relationships that galvanize greater success in business and life.

Join us in this episode to learn more about the principles of building relationships and how to build a solid foundation of trust to grow and sustain your business.

Time Stamps:

• Patrick’s business background (2:20)
• Having a solid foundation of trust (8:07)
• Tips for new entrepreneurs in building solid foundations of trust (10:11)
• The power of gratitude (15:20)
• Four Principles of The Trusted Way (17:40)
• How to stick to your principles when the going gets tough (27:17)

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The Galvanizing Group
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For full show notes visit: Businesschatpodcast.com.au

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Challenges in the workplace and in business are inevitable. Many of these challenges stem from behaviours that are below the line.

In this episode of the Business Chat, I speak with coach, author, and speaker on people leadership and workplace resilience, Michelle Bihary. Michelle works with teams to help them stay above the line and navigate the complex ways that humans are challenged by living and working together.

Great leaders are those who see the challenges as opportunities and create positive workplaces for their team.

Join us in this episode to find out how to create psychologically aware, responsible, and safe workplaces where leaders and teams can thrive.

Time Stamps:

• Michelle’s journey (2:10)
• Below the line vs Above the line behaviours (4:39)
• How to define the line at work (10:00)
• How does the leader ensure that boundaries are kept? (12:40)
• Giving candid feedback vs bullying in the workplace (17:00)
• Psychological safety in the workplace (22:45)

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For full show notes visit: Businesschatpodcast.com.au

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The world of business is ever changing. What worked in the past, won’t necessarily work now. What we’re seeing now is the importance of relationships. These days it’s always relationships first, and sales second.

Business relationships are critical to our success in business. If you can’t relate to the people you are talking to, then you will never make a solid connection and you will never get what you want and need.

In this episode, we speak with The Relationship Guy, Lindsay Adams. Lindsay is a practiced speaking professional, workshop facilitator and business relationship specialist. He shares with us the power of building business relationships, how to create effective relationships, and what not to do when networking.

Join us in this episode to find out how to leverage relationships to drive referrals and grow your business.

Time Stamps:

• Lindsay’s career highlights (1:55)
• Importance of effective relationships in business (4:34)
• Mistakes in approaching building relationships (5:35)
• Networking tips (12:57)
• Know, Like, and Trust (15:05)
• Tips to leave a conversation (20:30)

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For full show notes visit: Businesschatpodcast.com.au

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“Festina lente.”

This Latin phrase is an oxymoron that translates to “hurry slowly.” It means to “act with due diligence, focus, and attention to detail in order to avoid mistakes and finish a task more productively overall.”

In a world full of constant distractions, finding focus, and finishing what you started is the key to productivity.

In this episode, multi-award winning expert in productivity, Sally Foley-Lewis shares with us the habits that can either hinder or help your productivity in order to succeed as a leader. Join us in this episode to find out what it takes to become an effective and productive leader to positively impact results.

Time Stamps:

• Sally’s journey (00:25)
• How to delegate effectively (3:39)
• Habits to hinder or help your productivity (9:41)
• What’s the cost of interruptions to organisations? (22:36)
• The effect of meetings in terms of productivity (27:35)

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For full show notes visit: Businesschatpodcast.com.au

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Do you do what you say you are going to do? Do you meet your obligations, promises, and commitments you’ve made to others and to yourself?

There are so many people who talk the talk but don’t walk the talk. We are in a time where we’re less accountable than ever, continually busy, and making excuses. Being accountable can set you apart from the rest.

In this episode, accountability coach Darren Finkelstein shares tips on how to do what you say you’re going to do and how to get your team to do what they say they’re going to do. He also shares the seven key things that keep us stuck, and from getting stuff done and what to do when you hit these roadblocks.

Remember, accountability is your superpower.

Time Stamps:

• The power of accountability (6:40)
• Reasons why we don’t get stuff done (9:00)
• Difference between a coach and a mentor (18:30)
• The effect of not taking action (20:00)
• Dealing with self-doubt and impostor syndrome (21:30)
• Tip to taking the next step (25:55)

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For full show notes visit: Businesschatpodcast.com.au

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Understanding yourself is key when it comes to understanding others.

When we increase and improve our self-awareness, we can increase our influence to those around us, upgrade the delivery of our communication, and improve our relationships.

In this episode, Ian shares with us his insights and knowledge on knowing our behavioural styles so that we can work effectively with others. We delve into the importance of understanding yourself in order to understand others much better.

Time Stamps:

• Ian’s journey (1:20)
• The importance of self-awareness (5:43)
• The power of 1:1 coaching (8:44)
• Tools to understand yourself better (11:04)
• Behaviour Profiling (15:40)
• Using online tests to understand yourself (27:00)

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For full show notes visit: Businesschatpodcast.com.au

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Can you really use humour tastefully in the workplace?

The idea of using humour in the workplace is not new, however it’s not particularly common. When used correctly, humour has the potential to improve relationships at work. But if used incorrectly, or not at the right time, it can damage your reputation and credibility.

In business and in the workplace, the main purpose of humour isn’t to get laughs or crack jokes. The goal of using humour in the workplace is to increase engagement and connection.

In this episode, Humour Coach, Kate Burr shares with us how to use humour in the workplace and how leaders can be more engaging with authentic humour to connect and influence their teams.

Time Stamps:

• Bringing humour into the workplace (9:45)
• The benefits of humour (10:20)
• What’s not humorous in the workplace (12:50)
• Self-deprecating humour (14:25)
• Humour as the ACE up your sleeves (15:20)
• Types of humour to avoid (17:05)
• The power of stealth humour (18:30)

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For full show notes visit: Businesschatpodcast.com.au

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The word facilitation comes from the Latin root “facilitis” which means: something that is done easily.

In today’s day and age where there are more online meetings, workshops, trainings, and webinars, it’s vital to have someone in the room to create engagement and ensure a smooth flow of the program to ensure a great outcome is achieved.

In this episode, Leanne Hughes - expert facilitator, podcast host, and speaker, shares with us her expertise on what it takes to be an effective facilitator, how to manage expectations when facilitating, and her biggest mistakes and lessons learned.

Improving your own facilitation skills and knowing when to bring in an expert facilitator is an essential investment for participant experience and engagement, and ultimately your company’s growth.

Time Stamps:

• What is facilitation? (5:10)
• Creating psychological safety (7:20)
• Managing expectations when facilitating (9:28)
• Feedback forms (21:06)
• Leanne’s biggest mistakes and learnings as a facilitator (22:25)
• Self-care for facilitators (25:10)

Resources Mentioned

• The Art of Gathering by Priya Parker
• Loom
• The Coaching Habit
• Million Dollar Maverick

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For full show notes visit: Businesschatpodcast.com.au

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Storytelling is one of the most beautiful parts of the human experience.

This is a bonus episode where I am being interviewed on a podcast called Connect with Confidence by Kerrie Phipps.

I realise that since I have begun my podcast journey I have not shared much about my own journey.

In this episode you will hear about how I started over and left my 20+ year career as a midwife and embarked on a professional speaking career, and now teach others to improve their public speaking and storytelling.

In losing my hearing, I discovered my voice. I then made it my mission to empower others to find and share their own.

Time Stamps:

• Processing our experiences through storytelling (3:10)
• How I specialised in storytelling for business (4:20)
• Your signature story (11:00)
• The best stories are ordinary stories by ordinary people (12:00)
• The key to effective storytelling (13:31)
• Vulnerability vs oversharing (19:30)
• Pay it forward story (29:30)

Resources Mentioned

• kerriephipps.com
• Connect with Confidence Podcast by Kerrie Phipps
• speakingsavvy.com.au
• Free Story Strategy Call with Lisa

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For full show notes visit: Businesschatpodcast.com.au

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In today’s society, extroverts are often glamourised, opposed to introverts who received less attention. While it sometimes feels like the business world was built for extroverts, owning your introversion will help you flourish personally and professionally.

Introverts are often classed as being shy, quiet, and even snobs. This stereotype has lingered for many years and hasn’t helped encourage introverts to really shine in business.

In this episode, I speak with Jo Rawbone, on how being quiet is a superpower. She shares with us her experience as an introvert in business, the different types of introverts, and how companies can promote neurodiversity inclusiveness in the workplace.

Owning your introversion and being unapologetically you will help not only you but other introverts thrive in a noisy world of extroverts.

Time Stamps:

• Common misconceptions about introverts (9:00)
• Six types of introverts (11:34)
• Knowing yourself (15:40)
• Owning your introversion (21:40)
• Inclusiveness in the workplace (22:45)
• Flourishing is a journey (30:50)

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Connect With Joanna Rawboneflourishingintroverts.com
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For full show notes visit: Businesschatpodcast.com.au

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Having an online presence is essential for your business.

But it’s not enough to just post content online. In order to really leverage social media to grow your online reputation, attract leads, and gain clients, focusing on SEO is the way to go.

In this episode, we chat with Karen Dauncey, digital marketing consultant and Managing Director of Blue Cherry Online Marketing and Founder of The SEO School. She shares her tips and tools for being found on Google through SEO strategies.

If you’re ready to level up your SEO game, this episode is for you.

Time Stamps:

• How we think like Google (4:45)
• Google ads (8:00)
• Organic reach (9:45)
• Tips to strengthen your website’s SEO (12:45)
• The problem with duplicated content (18:40)
• On-page SEO, backlinks, and content marketing (20:50)

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For full show notes visit: Businesschatpodcast.com.au

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Being a business owner means having the flexibility to choose your own hours. But this doesn’t mean that you should continually work excessive hours just because you can.

As a business owner, and particularly for solopreneurs, you wear all the hats - from finance, to marketing, and sales. It can quickly become overwhelming.

In this episode, I speak with Ming Johanson, founder of Marketing Jumpstart, and media commentator on technology and social media. She shares her top online tools, business tips, and hacks to boost your productivity and find your flow in business.

Time Stamps:

• Digital and social media overwhelm (4:19)
• Tech hacks for email management (5:15)
• Scheduling tools for your business (8:10)
• Project management tools (10:40)
• Content creation tips (12:43)
• Outsourcing tips (20:49)
• Managing your digital reputation (25:40)

Quote

• Your future is created by what you do today, not tomorrow. - Robert Kiyosaki

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For full show notes visit: Businesschatpodcast.com.au

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At the heart of every successful business is exceptional human-centred customer service.

In this episode, we get to chat with experienced customer service speaker, Chris Smoje as he shares how your business can become centred around customer service and the common mistakes business owners make when serving their customers.

For business leaders who want to take that next step and continue to develop their expertise in service for their business, this is a great episode for you.

When you are truly of service to someone and when you truly step into service, you are playing a higher game.

Time Stamps:

• What is a service culture? (5:38)
• The difference between service and culture (7:20)
• Balancing business profitability and being of service (9:57)
• Common mistakes businesses make when serving their customers (17:18)
• Control, convince, comply, copy (21:47)
• How leaders can develop their expertise in service for their business (25:13)

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For full show notes visit: Businesschatpodcast.com.au

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Are you unshakable in even the most uncertain circumstance?

The truth is, we just don’t know what’s around the corner or what life will throw us. There’s always something that can significantly disrupt us and disrupt our equilibrium. The only thing that is certain is uncertainty.

In this episode, we are joined by Mike House, a survival instructor, highly experienced facilitator and author of the book (Un)shakeable. Mike shares his tips and insights on how leaders can manage uncertainty and disruption whilst leading themselves and the people around them.

Resilient leadership is essential in troubled times and is the key to surviving uncertainty.

Time Stamps:

• Mike’s background as a survival instructor (1:00)
• A trend for growing disruption (5:00)
• Psychological safety (9:18)
• How leaders can walk the talk (11:20)
• Assumptions and expectations (14:45)
• The notion of paradox (17:32)

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For full show notes visit: Businesschatpodcast.com.au

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Building connections and strengthening relationships is an essential part of business and life. As they say, it’s not WHAT you know, it’s WHO you know.

In this episode of Business Chat, we get to speak with human connector and one of the top 200 LinkedIn Trainers worldwide, Leanne Isaacson. Leanne shares with us key elements you can focus on to strengthen your LinkedIn profile to be able to create and nurture genuine connections online.

In our current online world, the strength & depth of your connections, relationships & networks provide the gold to build your business and open up new opportunities.

Time Stamps:

• Connecting on Clubhouse (5:00)
• It takes time to build relationships (7:00)
• The power of listening (9:00)
• LinkedIn numbers and statistics (11:35)
• Top 3 do’s and don’ts on LinkedIn (13:00)
• Never discount a connection (21:15)

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For full show notes visit: Businesschatpodcast.com.au

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Even in our interconnected world, there is still a massive disconnect between human beings.

We are connected online but not really making genuine relationships. Humans are born for connection, so when we focus on how to genuinely converse with others and step past the fears, we get to experience the joy of making authentic relationships.

In this episode, we chat with super connector, leadership coach, and author, Kerrie Phipps. She shares with us tips to create genuine connections, start conversations with others, and the art of connection.

Your world and perspective expands with every new person you connect with.

Time Stamps:

• Talking to strangers (2:05)
• Empathy for others (3:50)
• Reasons why it’s important to connect with strangers (5:29)
• How to approach a stranger (11:25)
• How to know when there’s no authentic connection (17:30)
• What humanity needs right now (25:47)

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For full show notes visit: Businesschatpodcast.com.au

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Purpose is how you inspire your team, serve your customers, and show the world what you stand for. It is what drives key decisions, and decisions made without thoughtfully considering the purpose of the business can lead to issues down the line.

In this episode, we chat with Phil Preston, an expert in applying purpose to boost business performance.

The pursuit of profit is no longer enough. This is why having a clear sense of purpose leads to both personal fulfilment and business success.

Time Stamps:

• Two types of purpose (1:09)
• Balancing profit and purpose (3:43)
• Ethical mind traps (10:20)
• The rising tide lifts all boats (12:40)
• Business Purpose Storytelling (14:09)

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For full show notes visit: Businesschatpodcast.com.au

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If you want to be successful in business, you want to be of service. Although it sounds simple, a lot of businesses fail because they are not able to provide the level of service they promise or what their customers expect.

Join us in this episode as we chat with one of Australia’s recognized thought leaders on service design, customer experience, and relationship marketing, Graham Harvey. We delve into service in business, what works and what doesn’t in business today.

Happy customers lead to more revenue, growth, and sustainability for your business. The reason we are here is to be of service to one another.

Time Stamps:

• No thing as after-hours in the service industry (4:03)
• What is servant leadership? (5:18)
• The biggest barrier between modern business (9:56)
• Business is about relationships (13:35)
• Customer service excellence starts in the boardroom (16:35)
• Longevity in business (33:46)

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For full show notes visit: Businesschatpodcast.com.au

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Copywriting is an essential element of online marketing that’s worth the investment.

People often spend thousands of dollars having their website designed but don’t put enough attention into copywriting. Ignoring SEO on your website makes it much more difficult for your ideal clients to find you.

In this episode, we chat with Liz Green on the importance of effective copywriting for your business.

The words on your website do more than just fill up the space. By investing in the right copy for your online marketing, you can provide your audience with a much more insightful, relevant, and actionable experience.

Time Stamps:

• Copywriting as an ideal career (5:25)
• Ageism in the workplace (9:35)
• The role of a copywriter (12:35)
• Misconceptions of website copywriting (16:00)
• Common mistakes of website copywriting (18:12)
• Personal branding and copywriting (20:40)

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For full show notes visit: Businesschatpodcast.com.au

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Numbers are the language of improvement in your business.

Understanding the numbers around your business is essential for success. It helps you make good business choices. However, knowing your way around numbers isn’t something that everyone can easily grasp.

In today’s episode, we chat with chartered accountant and chartered tax advisor, Michelle Maynard. If you are looking to understand your business numbers in a simplified way, this episode is for you. Let’s dive in.

Time Stamps:

• Common misconception of accountancy (3:56)
• What is the biggest struggle of entrepreneurs with their business numbers? (7:20)
• Understanding your assets and liabilities (11:20)
• Business numbers we need to look at (12:58)
• Factors to consider when pricing your products and services (16:50)
• Valuing yourself as a business owner (20:26)
• When is a good time to have an accountant for your business? (21:19)

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For full show notes visit: Businesschatpodcast.com.au

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There is no organisation that is bulletproof from crisis and incidents. But, these challenges present opportunities for growth and innovation. The systems that are put in place today will help companies emerge even stronger.

In today’s episode, we get to chat with the director of Emergency Preparedness Services (EPS), Dave Greenberg, AKA “Rescue Dave”. He shares how a team with a TRUST Culture can be more cohesive and effective. It is essential to have trust in your team, in the resources, in the systems, in your team’s technical ability, and trust in yourself.

By strengthening your culture of TRUST, not only can you build a solid team but also help you prepare for any crisis your organisation may face.

Time Stamps:

• Dave’s journey in emergency services (3:20)
• The mindset to have in an emergency (10:50)
• Don’t let the adrenaline take over (12:20)
• Understanding what your people are going through (14:55)
• The strong bond of the emergency services team (16:07)
• The end of Dave’s corporate career (16:40)
• Soft skills that make up a great emergency team (26:15)
• TRUST: Team, Resources, U - Yourself, Systems, Technical Ability (26:44)
• Leaving a legacy (33:10)

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Incident Management
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For full show notes visit: Businesschatpodcast.com.au

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The traditional model of marketing and sales can feel awkward and inauthentic, especially for entrepreneurs who are introverted. The good news is that there is a different way to do business, sales, and marketing.

In this episode, I get to speak with the host of the The Gentle Business Revolution Podcast, Sarah Santacroce - who is changing the current marketing paradigm by creating a global movement that encourages people to bring more empathy and kindness to their business and marketing.

If you want to know more about how to market your business the gentle way and be your most authentic self, join me in this episode.

Time Stamps:

• Using LinkedIn and social media as an introvert (4:30)
• Feeling like you don’t belong in business and entrepreneurship (5:39)
• There is a different way to do business and marketing (6:03)
• “I hate marketing” (6:56)
• Why do people hate marketing so much? (7:25)
• Being your authentic self in marketing (8:20)
• Ditching the “shoulds” (9:30)
• Hyped marketing techniques (10:37)
• Selling more without giving value (11:10)
• The fear of rejection (12:50)
• Marketing on your own terms (13:05)
• Not buying, out of fear (13:25)
• Female entrepreneurs using the gentle marketing approach (16:05)
• The triple win (17:00)
• Personal development and pragmatic business advice (17:29)
• Doing vs being (17:50)
• Doing the inner work before getting into sales and marketing (19:40)
• Your marketing superpower (20:55)

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For full show notes visit: Businesschatpodcast.com.au

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Creating a high-performance environment is an essential building block for businesses.

Sustainable high performance is when you are in flow and are at your very best. But how can leaders ensure they and their team remains at their very best?

In this episode of Business Chat, I got to speak with professional speaker and trainer, Glenn Capelli, on the factors to find your essence and your flow - the core of a sustainable high performance environment.

Time Stamps:

• The accelerator age (4:15)
• Amazing leadership environments (5:15)
• Opening up yourself to learning (9:40)
• Professional speaking (11:30)
• Leaders in the high performance environment (14:20)
• Sustainable high performance (15:35)
• How to remain at your very best (15:57)
• Having a sustainable high performance life (16:15)
• Bringing flow wherever you go (16:40)
• Having the flow (18:57)
• Leading with empathy (19:49)
• Sports and flow (21:41)
• Bringing flow in every facet of your life (23:40)
• The core of sustainable high performance environment (25:40)
• Creating a sense of belonging (26:09)
• The factors of flow (26:50)
• Owning your uniqueness (29:11)
• SOG esteem (30:23)
• Using our intelligence for the good of others (31:07)
• Hard and fun goes together (31:25)
• The importance of intergenerational workplace (31:49)

Resources Mentioned

• Maslow on Management
• Thinking Caps

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For full show notes visit: Businesschatpodcast.com.au

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Would you like to have more control over your money? Would you like to retire early or have financial independence?

Money is a resource to be used wisely and it isn’t about having x amount of dollars in the bank, but doing the best you can with what you have.

In this episode, we learn more about ways to reach financial independence and how to have more freedom, as we speak with Lacey Filipich, a finance expert, Founder of Money School and Maker Kids Club. Lacey started her entrepreneurial journey with a hair wrap stall at 10 years old. Today, she is the co-founder and director of two successful education businesses.

Mastering money means you reclaim your time and that you become 'time rich'. It gives you the final say in how you spend the seconds, minutes, hours and days that make up your life.

If you want insights on the path towards financial independence, join me in this episode of Business Chat.

Time Stamps:

• More about our guest speaker (1:29)
• Compounding (4:57)
• Money as a resource to be used wisely (5:50)
• Good money habits (9:28)
• Automation of money (10:07)
• Inflation (11:25)
• Debt and shares (15:06)
• FIRE: Financially independent, retire early (15:45)
• Choose what you do with your time and energy (16:33)
• The simplicity of money (20:33)
• It’s never too late to invest (23:35)
• Own your own home (26:50)
• Practical ways to save more money (31:00)
• Practice negotiating (32:45)

Resources Mentioned

• Money School
• The Four Hour Work Week

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For full show notes visit: Businesschatpodcast.com.au

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Do you have a clear purpose, one that guides you and drives you in all that you do? How do we plan for today and into the future with all of the uncertainty?

In this episode, we speak with Dave Clare, founder of Circle Leadership Global. Dave helps leaders evolve themselves and their business to stay relevant in the hearts and minds of the people they choose to serve.

In this conversation Dave shares with us his insights on values-driven leadership in business and about the importance of having clear expectations and goals, how to plan when faced with constant uncertainty, and the importance of staying true to your values. We also delve into when and what to outsource to free yourself to spend more time doing the things you are best at.

Let’s dive in.

Time Stamps:

• How do we plan for today and into the future with all the uncertainty (2:27)
• Responding instead of reacting (3:00)
• Growth can be at the end of a business too (4:200)
• Business can take over your life (4:50)
• Mapping out a business strategy (5:33)
• How to plan for the future (5:50)
• Finding certainty in the uncertainty (7:05)
• Lack of accountability is a leadership issue (8:37)
• FAST Execution (9:48)
• System of accountability (10:05)
• Responsibility: Ability to respond to what’s happening (12:40)
• Finding an accountability buddy (13:15)
• Goals vs systems (15:3)
• The importance of delegating (16:23)
• JTIMD: Jobs that I must do (17:00)
• Why don’t we delegate? (17:40)
• The more you let go, the more you are in control (19:55)
• How to stand out in this noisy world (20:41)
• What is your essence? (23:35)
• Understanding your values (25:14)
• Simplifying your life by doing less (30:00)
• Legacy creation (31:51)

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For full show notes visit: Businesschatpodcast.com.au

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“Are you okay?”

This question is such an important one for all leaders to ask not only their team members, but themselves on a regular basis.

The COVID19 outbreak has put the issue of organisational — and individuals’ — resilience in the spotlight. Many of us now work in a constantly connected and always-on mode. We are exposed to highly demanding work cultures where stress and burnout while prevalent in some cases is still worn as a badge of honour.

Today’s guest is considered as one of the world’s foremost experts on “success mindset,” which is the art and science of transforming your mindset for success.

In this episode, Michele Gennoe shares with us her top tips to build resilience in business.

Building resilience through our everyday habits will help us adapt to life-changing situations, and emerge even stronger than before.

Time Stamps:

• Five main tips to build resilience in business (0:39)
• Daily habits (2:31)
• Brain break (4:10)
• Taking breaks to reset (4:38)
• The importance of listening to yourself (5:07)
• Being aware of your emotions (6:16)
• Mindfulness and meditation (6:40)
• Deep breathing practices (8:20)
• Focus on your why (9:48)
• Listening to yourself (11:07)
• Clearing negative thoughts (13:14)
• The importance of your energy (15:25)
• Breaking through barriers in business (15:55)
• Being social (16:18)
• Finding your tribe of like-minded people (19:50)

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For full show notes visit: Businesschatpodcast.com.au

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How often do you feel stressed, overwhelmed, under pressure, and unable to think straight?

According to recent surveys, burnout and overwhelm have seen a significant increase since 2020. Burnout, not just from work but life in general has become more and more rampant, because of our always-on world.

In this episode we chat with health, lifestyle, and wellbeing speaker, Dr. Jenny Brockis.
Dr Brockis shares her experience with burnout, how mental health and mental well-being go hand-in-hand, and how one can take back control of their life. She shares simple yet powerful strategies to live a healthier and happier life where we can truly thrive.

It’s time to do things differently. Check out today’s episode of Business Chat to learn how.

Time Stamps:

• Jenny’s journey (4:30)
• Burnout doesn't happen overnight (6:15)
• Burnout in the workplace (11:15)
• Churn and burn (11:45)
• What enables people to do their best? (12:35)
• Definition of burnout (14:12)
• Three factors of burnout (15:05)
• Sustainable resilience (15:50)
• Blaming others for our burnout (18:00)
• Lack of understanding on burnout (18:29)
• Early warning signs of burnout (20:02)
• The importance of asking for help (20:55)
• The need for education around burnout (25:22)
• Practicing self-care and boundaries (27:47)
• Social connection for mental health and overall well-being (31:15)
• Say no and letting go of things that don’t serve you (31:58)
• Diet and nutrition (32:39)
• The happiest man on earth (34:50)
• Happiness comes from within (39:25)

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Having experienced several life challenging moments, including saving her husband from a burning house fire shortly after they were married and overcoming a life threatening disease at the age of 33, today’s guest has faced & overcome so much adversity in life. But this never stopped her from setting goals, reaching them, and inspiring others to do the same.

In this episode of Business Chat, we spoke with global award winning action coach, Suzzanne Laidlaw on her practical tips to growing your business in difficult times.

She combines her powerful life experiences with practical business lessons that she has learned along the way.

When faced with adversity, you can either stay down or use it as an opportunity to grow and flourish.

Time Stamps:

• Suzanne’s life-changing event (1:20)
• The process of healing (6:11)
• The bigger your why the more motivation you have (9:30)
• Don’t put yourself last (15:09)
• You are the best asset of your business (15:25)
• We all have the same amount of hours each day (16:35)
• Eliminating self-destructive thoughts and habits (17:15)
• Being the best version of yourself (18:22)
• You don’t know what you don’t know (19:13)
• Getting clarity on our dreams and goals for the future (20:19)
• Define success on your own terms (20:40)
• Own your own definition of success (21:45)
• Our definition of success can change (22:04)
• How can we plan for the future despite the uncertainty? (22:45)
• Planning proactively (23:47)
• Planning for an agile business (24:35)
• The importance of having a mentor or coach (25:40)
• Proactively working on business systems and strategies (26:11)

Connect With Lisa Evans speakingsavvy.com.au
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For full show notes visit: Businesschatpodcast.com.au

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Philosopher and writer, Suzy Kassem says it perfectly: “When you find yourself in the thickness of pursuing a goal or dream, stop only to rest. Momentum builds success.”

Momentum is what propels the business forward. Smart leaders build momentum for their business. How? By leveraging their energy and adding more resources to the existing momentum to keep their business growing.

So what are the steps you can take to create momentum in your business and spend your energy in the right places?

Join us in today’s episode of Business Chat as we speak with the Business Blacksmith and a Competitive Business Strategist, Russell Pearson. He shares his tips and tools to leverage your energy and build momentum to grow your business.

No matter where you are in your business journey, you get to decide what happens next.

Time Stamps:

• Taking off your mask and being your authentic self (3:55)
• Aligning with the things you love (5:25)
• Doing the work you love (6:38)
• Working with people who energize you (6:50)
• Not more clients but better clients (8:08)
• How to find your ideal clients (8:30)
• Create a list of what you love (9:05)
• Finding your essence (9:50)
• Being open about what you love (11:37)
• Your uniqueness will attract your ideal clients (13:03)
• Energy drives momentum (13:31)
• Role of a mentor and coach for your business (15:40)
• Creating SMART goals (15:57)
• Finding the right people for your team (17:38)
• Letting go as a business owner (19:41)
• Investing in yourself (21:49)
• Improv Workshop (24:00)
• Don’t speak to the audience, speak to each individual in the audience (29:39)
• The power of to-do lists and not-to-do lists (32:18)
• Reviewing your business regularly (32:49)
• Take note of the wins and the lessons (33:56)
• Let the market help you refine your business (34:01)

Connect With Lisa Evansspeakingsavvy.com.au
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For full show notes visit: Businesschatpodcast.com.au

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What is the most effective way to reach your customers and clients? It’s through video.

But do you avoid making video content even when you know you should?

Leveraging videos can help get you seen and heard to grow your business. However, a lot of people avoid making videos because they don’t feel comfortable with the tech or don’t feel confident in front of the camera.

In this episode, we are joined by the video magician himself, Julian Mather. We deep dive into a chat about using video to get in front of your ideal clients, build unforgettable connections, overcome our nervousness when it comes to talking in front of the camera, and do all of these with only your smartphone and affordable online softwares.

Have you leveraged the power of video yet?

Time Stamps:

• Computational power of smartphones (4:45)
• Multimedia studio in your pocket (5:22)
• Humans don’t like change (7:02)
• Not having enough confidence to be in front of the camera (8:20)
• Don’t apologise to anyone for helping your customer (9:55)
• 95% of the videos you will make are simple ones (10:15)
• Focusing on your customer instead of focusing on you (12:00)
• Investing time in scripting videos (12:33)
• Confused people don’t buy (13:22)
• Script is your step-by-step guide for editing (14:13)
• Basic editing (16:30)
• Bait and switch (17:05)
• Trust and reputation are valuable online (18:10)
• Asking the right question at the beginning of your video (19:02)
• The vanilla problem (19:30)
• The power of being you (20:30)
• Trusting people more than trusting brands (20:50)
• The importance of human to human connection (21:23)
• Focusing on the message and connection rather than perfection (22:19)
• Tips on making good videos (23:40)
• The problem is not technology (31:19)
• Changing our mindset around creating videos (32:50)
• Switch nervous with service (33:20)

Connect With Lisa Evansspeakingsavvy.com.au
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For full show notes visit: Businesschatpodcast.com.au

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A lot of people shy away from leadership positions because they feel they are not outgoing or outspoken enough to be a leader. Because of this, introverts have a hard time identifying themselves as leaders.

Our guest in this episode shares with us why softly and quietly leading is a superpower. With her book, Quietly Powerful Leadership, Megumi Miki spreads the message of how quieter professionals can thrive on their own terms and be comfortable in their own skin.

Join us as we delve into redefining what good leadership looks, sounds, and feels like.

Time Stamps:

• Cultural conditioning of not speaking up (2:36)
• Being a naturally quiet person makes it harder to be outspoken (5:33)
• Softly and quietly leading is a superpower (6:24)
• Introverts come in all different shapes and sizes (10:25)
• The Quietly Powerful movement (11:33)
• Valuing the quieter style of leading (12:22)
• Challenging the belief of what good leadership looks like (13:07)
• Key attributes of quietly powerful leaders (14:09)
• Being comfortable with yourself (15:28)
• Being present as a leader (15:35)
• Desire for purpose instead of desire for power (17:20)
• Will children be able to celebrate their quietness? (18:20)
• Appreciating ourselves fully (22:40)
• Loosening up our definition of strengths and weaknesses (22:50)
• Adapt purposefully (23:10)
• Acting out of character (23:35)
• The power of visualization (24:50)
• Going back to your purpose (27:06)
• Operating from a place of values (28:59)

Connect With Lisa Evanswww.speakingsavvy.com.au
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Connect With Megumi Mikimegumimiki.com
quietlypowerful.com.au
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For full show notes visit: Businesschatpodcast.com.au

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We are all a work in progress. Success and failure go hand in hand. They are not mutually exclusive and it is in those mistakes that the best lessons are learned.

In this episode, we are joined by Rob Hartnett, author of It’s All Possible. He shares with us his Four-Step Possibility System towards success and the three parts of action towards success. We delve into tangible steps to take to climb our own mountains and reach our version of success.

Remember, no one on the earth needs you to be small. If you think bigger and play bigger, you are able to impact more people and make a difference.

“Be naive enough to start, but stubborn enough to finish.”

Topics We Discussed Include:

• The human nature side of success (2:40)
• We are all a work in progress (2:50)
• Your attitude to failure is important (3:20)
• Top three things one must have to achieve success (3:45)
• Questioning your desires (4:30)
• Top three things teams must have to achieve success (5:11)
• There are seasons to work hard and seasons to relax (7:00)
• Creating a dream delivery team (7:14)
• Knowing how to let go to grow your business (8:40)
• Identify what you are good at and not good at (9:13)
• Four-Step Possibility System (9:44)
• Attitude and mindset (10:25)
• No one needs you to be small (10:50)
• Detailed vision of success (11:11)
• Strategy towards success (11:50)
• The Champion Mindset (12:09)
• Three parts of action towards success (12:12)
• Learning to say No with elegance (14:14)
• WIN: What’s Important Now (14:40)
• Detoxing from social media (15:10)
• Time management and productivity tools (16:25)
• Getting your systems and processes sorted in your business (18:35)
• Systemizing to sell your business (19:03)
• Five questions to ask yourself (20:30)
• Happiness is having someone to love, something to do, and something to look forward to (23:19)
• The strength of journaling (25:00)
• Asking yourself how you will measure your success (29:06)
• Happiness is feeling pleasant a good deal of the time (30:30)
• Be naive enough to start but stubborn enough to finish (30:59)

Connect With Lisa Evansspeakingsavvy.com.au
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For full show notes visit: Businesschatpodcast.com.au

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Welcome to my show. I’m Lisa Evans, founder of The Speaking Savvy and Soft Skills Academy. I'm a professional speaker, certified business coach, and a public speaking and storytelling consultant coach and trainer.

With this weekly podcast, I want to share valuable insights and ideas so that business owners can build and grow a profitable, sustainable and values-driven business.

In each episode, I will chat with leaders who are highly successful at what they do yet maintain a genuine philosophy of service.

I hope you will join me each week starting in February 2021. If you have a person you’d want me to chat with, let me know. I look forward to sharing this business journey with you.

Connect With Lisa Evans

https://www.speakingsavvy.com.au/

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For full show notes visit speakingsavvy.com.au/podcast