Sympathy work is somewhat of an art form. As a florist, you must blend, with grace, the consultation with the implementation of the design in a short period of time. The consultation is often the most difficult part, being that you are faced with a bereaved client and the constraints of time. How will you cope, while your client is coping with loss? There is a nuance there, and you will achieve it with some effort... and in the end, you will save the day. Remember, "You can listen as well as you hear".
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