There are times when you will face a conversation that you anticipate will be difficult. Tackling such situations can feel overwhelming your mind turns to think about unwanted reactions that you might meet from the other person, such as upset, anger or denial. Understandably you may avoid acting in the hope that the issue will resolve itself. Unfortunately, this seldom happens. Ignoring problems will not make them disappear. Better to plan the exchange so that you can achieve the best outcome. In today's episode of Bite-sized Coaching, certified coach Beverly Landais shares some tips on how to ditch the drama and have more productive conversations. For bespoke coaching services, contact Beverly Landais at www.beverlylandais.co.uk