Join PwC Partner, Di Rutter, as she sits down with Emma Hogan, Secretary of NSW’s Department of Customer Service.

Following a 20-year career in the private sector working with iconic Australian brands, Emma made the jump to the public sector in 2018 as NSW’s Public Service Commissioner. In this episode, Di and Emma delve into what it’s like to lead teams of 10,000 and her experience as a transformation leader across customer, digital, people, culture and communications. This episode explores: Emma’s hesitancy in joining the public service and how it ended up being her best career move Why she made the switch from NSW Public Service Commissioner to Secretary after 18 months Innovative changes her team stood up in the tumultuous times of the NSW bushfires and COVID-19 pandemic including a digital payment process for volunteer firefighters and the Dine & Discover program What changes Emma will carry through from her learnings over the past 12 months How she builds a high-performing culture The importance of mentally healthy workplaces The book she authored on ordinary Australians doing something extraordinary Her advice to those looking to start a career in the public sector

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