Customer experience (CX) and service fundamentals are crucial aspects of any successful business. Creating positive experiences for customers and providing excellent service are key factors in building customer loyalty, attracting new customers, and ultimately achieving business success.

Join James, Sondra and the Explore ProTech Tribe online as they as they discuss: Customer Experience and Service Fundamentals.

About Explore ProTech

We're looking for the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world to join our community.

If that's you, book a meeting with Peter & Nestene: https://exploreprotech.com/bookings/

Links:

GOSN Booking Link:

https://www.eventbrite.co.uk/o/the-explore-protech-team-30999801177

Subject Matter:

https://www.businessacademycafe.com/blog/b/Mastering-Customer-Experience

Entrepreneurs featured in this episode:

(Feel free to reach out for a virtual coffee)

Sondra Ray: https://www.linkedin.com/in/getitdonecoachinganvaservices

James Brown: https://www.linkedin.com/in/jamesbrownmedia/

Peter Hingston: https://www.linkedin.com/in/peter-hingston-4089a51a6/

Nestene Botha: https://www.linkedin.com/in/nestenebotha/

Lesetja Mokou: https://www.linkedin.com/in/lesetja-mokou

Permelia Parham: https://www.linkedin.com/in/permelia-parham

Hendrick Mohlahlo: https://www.linkedin.com/in/hendrick-mohlahlo-158941a3/

Gareth Muller: https://www.linkedin.com/in/gareth-muller-835983142/

Susan Genis: https://www.linkedin.com/in/susangenisvirtualbookkeeper

Krista Giannak: https://www.linkedin.com/in/kristagiannak/

Sponsors:

Intro music produced by Peach Jam Records - https://www.linkedin.com/company/peach-jam-records-inc/

Vocals by Cheyanne Summer - https://www.linkedin.com/in/cheyanne-summer/

Photography by Joanne Moorhouse Global Virtual Photography - https://www.linkedin.com/in/joannemoorhouse/

Video Intro by Sommerville Lombard https://www.linkedin.com/in/sommerville-lombard/

Timestamps:

0:00 Tribe Song

2:13 James Brown: Hello and Welcome everyone

3:49 Nestene Botha: Customer Experience and Service Fundamentals

6:36 Nestene Botha: Fundamental concepts that explain how people want to be treated

17:13 Nestene Botha: Take action with these action steps

20:00 Peter Hingston: Go back to the basics to find out where in your process is it broken

23:52 Lesetja Mokou: Setting the stage for success

28:00 Peter Hingston: Do you research and think about what the customer experience

32:02 Hendrick Mohlahlo: Training of your staff and employees

34:39 Krista Giannak: To communicate efficiently right at the beginning

38:29 Permelia Parham: Customers will connect with the genuine you

42:09 Peter Hingston: If you are not investing in your staff you are not investing in your business

46:37 Lesetja Mokou: Does your client have faith and confidence in you?

49:38 Hendrick Mohlahlo: Is it lack of training or an induction on how to do the wrong things?

51:16 James Brown: Wrapping it up with final thoughts

52:35 Sondra Ray: Announcements & Thanks

56:24 Nestene Botha: May all your wildest entrepreneurial dreams come true

--- Send in a voice message: https://podcasters.spotify.com/pod/show/exploreprotech/message