In this podcast Gregor covers the differences between Incident, Problem, Service Request, and Change Requests from a perspective of ITIL definition, helpdesk implementation, Ivanti Service Manager architecture, perception, and reporting.

This podcast is based on the blog post found here https://ivantiservicemanagerconsultant.wordpress.com/2021/02/23/what-is-the-difference-between-an-incident-problem-and-service-request/ and was expanded to include Change Requests which are a topic of their own.

Have a topic you'd like to have covered?   Contact Gregor at www.a19consulting.com