eCommerce, it's a pretty big deal. But with all the competition and high expectations for customers, you need to know what you're doing. Happily, Mathieu has plenty of secrets to share.

Key talking points

• The current state of eCommerce and how we got here.
• What are the baseline expectations from customers, and how do we not just meet them, but exceed them?
• The potential directions eCommerce could take in the future.