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In the conclusion of our conversation with Lee Moore and Blake, Technical Director at AIS Water, we examine what it takes to make saltwater chlorination work reliably in demanding commercial environments.

Commercial pools cannot be managed by reacting to every change with another drum of chemicals. Like steering a cruise ship, water chemistry requires calculated adjustments, accurate information, and equipment sized for the facility’s actual operating conditions.

The conversation covers the difference between ORP and direct free-available-chlorine measurement, on/off versus proportional chlorinator control, and how properly sized systems respond to sudden increases in bather load. Lee and Blake also explain why some facilities retain liquid or granular chlorine as backup sanitation—even when onsite chlorine generation handles nearly the entire demand.

We also challenge some persistent assumptions about saltwater pools. Modern commercial systems can operate at salt concentrations as low as approximately 950 ppm, opening the door for indoor pools, facilities with natural stone, and other applications where corrosion concerns have discouraged saltwater chlorination.

Finally, we look behind the marketing of “mineral pools.” Magnesium and potassium salts may change how the water feels, but the sanitation still comes from chlorine produced through electrolysis. Minerals do not replace the sanitizer.

Topics discussed include:

• Why commercial chlorination begins with accurate system sizing
• Accounting for sunlight, bather load, turnover, and unusual applications
• Why water stability is more important than constant chemical correction
• Direct free-chlorine probes versus traditional ORP control
• On/off and proportional 4–20 mA chlorinator control
• Responding automatically to sudden increases in bather load
• Cell operation, reversing cycles, and expected service life
• Using liquid or granular chlorine as secondary sanitation
• Reducing chemical handling without removing backup infrastructure
• Liquid chlorine degradation, declining strength, and chlorate concerns
• Commercial chlorination at approximately 950 ppm salt
• Saltwater systems for indoor pools and natural-stone environments
• What “mineral pool” marketing gets right—and what it leaves out
• The roles of magnesium and potassium in swimmer comfort and water appearance
• Why mineral pools are still chlorine pools

If you operate, specify, design, or service commercial aquatic facilities, this episode offers a practical look at building a chlorination system around stability, predictable demand, and intelligent control—not chemical firefighting.

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Profanity does not make someone unprofessional. Confidently spreading bad information does.

In this intentionally abrasive episode of the Talking Pools Podcast, Rudy Stankowitz takes aim at the comment-section experts who diagnose complicated pool problems from one blurry photograph, defend outdated beliefs with “I’ve been doing this for 20 years,” and treat confidence as a substitute for evidence.

BREAKING INDUSTRY NEWS
July’s pool-industry news revealed a market undergoing a serious correction: as reported by Pentair, distributors are aggressively reducing excess equipment inventory; as reported by POOLCORP, essential maintenance and repair demand remains resilient despite weak discretionary spending; as first reported by Bloomberg, Leslie’s was considering strategic options—including a possible Chapter 11 filing—to address its debt; and as reported by the U.S. Chemical Safety Board, years of corrosion, inadequate safeguards and nearly 14 million pounds of reactive chemicals contributed to the catastrophic Bio-Lab fire in Conyers. Adding to the industry shake-up, as reported by Pool Brain on August 5, Eric Knight stepped down as executive director of Watershape University to become Pool Brain’s head of education technology, overseeing automated chemical-dosing tools, guided training workflows and point-of-need education for pool professionals. Pool Brain announcement

The Confidently Wrong

Rudy explains why experience only has value when it remains connected to research, why a correct result does not necessarily prove the explanation behind it, and why professionals must be willing to say, “I don’t know.” He also examines the limits of the Langelier Saturation Index, the risks of oversimplified chemistry advice, and the difference between handing someone an answer and teaching that person how to investigate a problem.

The pool industry does not need to lose its personality, clean up every four-letter word, or turn itself into a room full of corporate robots. It does need people who verify what they say, correct themselves when the evidence changes, and understand that other professionals and customers make real decisions based on the information they share.

The loudest person may get the most attention. The person who consistently does the work earns the trust.

In This Episode

• Why profanity is not a measure of professionalism
• The difference between an opinion and supportable information
• How bad pool chemistry advice can become expensive, dangerous, and public
• Why 20 years in the industry does not automatically equal 20 years of growth
• Experience repeated versus experience examined
• How improved research and instrumentation change what the industry understands
• Why correlation does not prove causation
• The danger of diagnosing pool problems without enough information
• What the Langelier Saturation Index does—and what it cannot tell you
• Why “I don’t know” can be the most professional answer available
• Correcting misinformation without surrendering credibility
• Combining field experience with current science
• Teaching critical thinking instead of creating dependence
• Why trust is worth more than comments, likes, and online attention

Key Takeaways

Experience should be a foundation, not a shield against better information. A professional gathers facts, considers competing explanations, understands the limits of a diagnosis, and changes course when the evidence demands it.

A real mentor does more than provide an answer. A mentor teaches someone what to test, what to rule out, what information matters, and how to reason through the next problem independently.

Profanity backed by accurate information is a voice. Profanity used to disguise ignorance is noise.

2026 Talking Pools Top Ten Pool Industry Mentors

Congratulations to:

• Brandon Reid
• Jeff Hamp
• Chris Kavanaugh
• Tim McDowell
• Lacey Davis
• Jerry Wallace
• John Poma
• Greg Beard
• Terry Tammanin
• Peter Wiederman

These honorees were selected by the hosts of the Talking Pools Podcast for the lasting difference they have made in the lives and careers of pool professionals.

Episode Sponsors

• BlueRay XL — bluerayxl.com
• Service Industry News — serviceindustrynews.net
• Jack’s Magic — jacksmagic.com
• AquaStar Pool Products

Content Advisory

This episode contains strong language and intentionally abrasive humor.

Connect With Talking Pools

Subscribe to the Talking Pools Podcast wherever you listen, share this episode with a pool professional who values evidence over ego, and follow the show for straight talk, practical education, and pool-industry commentary without the corporate filter.

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This week on Thursdays with Wayne and Steve, the guys take aim at “miracle” pool products, suspiciously cheap equipment, expired test reagents, and the growing number of online knockoffs promising professional results at bargain-basement prices.

Wayne recalls some of the industry’s most memorable gimmicks—including magnets that supposedly made calcium disappear—and explains why words like “miracle cure” should immediately raise a red flag. Steve breaks down how he presents customers with equipment options, why an internet price is not always an apples-to-apples comparison, and what customers give up when they purchase off-brand replacement parts without professional support or a reliable warranty.

During this episode’s Insurance Interlude, Steve and Pat Grenon examine a nightmare renovation in which an unlicensed contractor allegedly left chunks of concrete inside a pool’s plumbing. They discuss the homeowner’s possible options, the limits of homeowners insurance, and why asking to be named as an additional insured may provide valuable protection before a contractor begins work.

Wayne also explains why heavily discounted test kits and reagents may not be the bargain they appear to be. Products sitting in warehouses or clearance bins can be years old, and expired reagents can produce unreliable results—even when the packaging looks perfectly legitimate.

The conversation also covers customer communication, emergency-service pricing, protecting your profit margins, commercial-pool safety failures, and why treating people well remains the most effective marketing strategy in the pool business.

Topics discussed include:

• Spotting “miracle product” scams and deceptive demonstrations
• OEM equipment versus inexpensive aftermarket replacements
• How to explain equipment pricing and warranties to customers
• Why professionals should charge more for emergency and weekend service
• Identifying expired test kits, reagents, and test strips
• The risks of buying unusually cheap chemical-testing products online
• What happens when an unlicensed contractor damages a swimming pool
• Homeowners insurance and contractor-liability claims
• Why additional-insured status matters
• Concrete and construction debris trapped inside pool plumbing
• Developing relationships with reliable leak-detection specialists
• Commercial pools with dangerously low pH and alkalinity
• Cloudy-water problems caused by filtration and operational failures
• Changes within Leslie’s and what pool professionals should watch
• Building trust through honesty, education, and customer service
• Why word-of-mouth remains the strongest form of marketing

The takeaway is simple: read the labels, check expiration dates, compare products carefully, document contractor work, and never assume that the cheapest option is actually the least expensive.

Have a pool-industry scam or questionable product you think Wayne and Steve should investigate? Email the show at talkingpools@gmail.com. If your story is featured, the team may send you a small thank-you gift.

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Cold plunges and ice baths are appearing everywhere—from fitness centers and recovery facilities to wellness clinics, athletic programs, and luxury spas. But colder water does not automatically mean cleaner or safer water.

In this episode of the Talking Pools Podcast, Natalie Hood is joined by Dewey Case, Technical Director for the Council for the Model Aquatic Health Code and Aquatics Coordinator for Williamson County Parks and Recreation in Tennessee.

Dewey helped assemble the experts behind the new CMAHC Cold Water Venue Guidance. Together, he and Natalie separate cold-plunge facts from social-media fiction and explain why these increasingly popular venues require far more attention than a tub, a garden hose, and several bags of ice.

They discuss why bacteria can survive in cold water, how lower temperatures can slow sanitizer performance, and why even a single user introduces sweat, body oils, cosmetics, urea, and microorganisms into the water. They also examine the much greater contamination burden created when a commercial system serves dozens—or potentially hundreds—of users each week.

The conversation covers the risks associated with poorly maintained systems, including biofilm, Pseudomonas, swimmer’s ear, and the possibility of transferring gastrointestinal pathogens. They also explain why dunking your head into questionable cold-plunge water may be a particularly bad idea.

In This Episode

• Why cold water does not sanitize itself
• The truth about bacteria and pathogens in cold plunges
• Why “I’m the only person using it” does not eliminate water-quality concerns
• What sweat, cosmetics, clothing, and body oils add to the water
• Why users should shower before entering
• The risks of head submersion in poorly maintained water
• How biofilm and Pseudomonas can develop inside plumbing and on surfaces
• Why commercial cold plunges are not simply oversized bathtubs
• How high bather loads change filtration, sanitation, and maintenance demands
• Why cold-water chemistry can be more challenging than spa chemistry
• How low temperatures affect chemical dissolution and disinfection
• The purpose of the new CMAHC Cold Water Venue Guidance
• Why proper operation, cleaning, and maintenance make cold-water immersion safer

As Dewey explains, a home cold plunge used by one person and a recirculating commercial venue serving hundreds of bathers are not the same thing. When the bather load changes, the operational practices must change with it.

This episode is essential listening for pool professionals, aquatic operators, health officials, inspectors, facility managers, designers, builders, fitness-center owners, and anyone responsible for operating a commercial cold-water venue.

She Swims So They Can

Natalie is preparing to swim more than 21 miles across three open-water swimming marathons as part of the Tennessee Triple Crown Open Water Swim Challenge. Her campaign, She Swims So They Can, benefits Every Child a Swimmer and helps provide children with access to lifesaving swim lessons.

Her scheduled swims are:

• September 13, 2026
• September 20, 2026
• October 3, 2026

Donations will be accepted through October 3, 2026.

To learn more, donate, purchase official fundraising apparel, or explore sponsorship opportunities, visit Natalie’s Facebook or Instagram pages. Companies interested in sponsoring the campaign may contact Natalie directly at nhood@thegritgame.com.

Every contribution helps—and every share expands the campaign’s reach.

Special thanks to campaign sponsors Revved Up Apparel, H2flow Controls, Tenjam, and the Talking Pools Podcast.

TalkingPoolsPodcast #ColdPlunge #ColdWaterImmersion #IceBath #AquaticSafety #WaterQuality #PoolOperator #PoolProfessional #CMAHC #MAHC #PublicHealth #Aquatics #Pseudomonas #WaterChemistry

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On this episode of Mondays Down Under, Lee Salisbury and Nick are joined by AIS Water’s Lee Moore and Technical Director Blake for a deep dive into commercial saltwater chlorination.

AIS Water has worked in salt chlorination for approximately 35 years, developing systems for everything from swim schools and splash parks to resorts, 50-meter competition pools, coastal pools, and enormous lagoons containing millions of liters of water.

The conversation explores why more commercial aquatic facilities are moving toward onsite chlorine generation—and why their success depends on selecting actual commercial equipment, correctly sizing the system, and maintaining proper water chemistry.

The three major benefits are convenience, safety, and long-term cost savings. Generating chlorine onsite can dramatically reduce the handling, storage, transportation, and manual transfer of liquid or granular chlorine. It can also reduce the risks associated with chemical spills, damaged dosing lines, incorrect chemical mixing, and chlorine gas entering an occupied pool.

But not every “commercial salt system” is truly commercial.

The guests discuss facilities that attempted to meet massive chlorine demand by plumbing together banks of residential chlorinators—including one installation containing an astonishing 95 residential units. Besides creating a maintenance nightmare, these improvised systems can introduce excessive head loss, restrict circulation, shorten cell life, and still fail to satisfy the pool’s chlorine demand.

Proper sizing requires far more than knowing the pool’s volume. AIS Water considers actual peak bather load, water temperature, turnover rate, sunlight exposure, cyanuric acid use, environmental conditions, operating hours, and the facility’s location. Two pools of identical size—even pools located only a suburb apart—may require substantially different chlorine production capacities.

And just when you thought pool chlorination could not get any stranger, the discussion turns to horse pools, seal enclosures, sea lions, natural salt contributions from swimmers, and one exceptionally important unanswered question:

Just how much chlorine does a sea lion prefer?

You will have to return next Monday for the conclusion.

In this episode:

• Why commercial aquatic facilities are adopting onsite chlorine generation
• The safety risks associated with storing and manually transporting chlorine
• How salt chlorination can reduce long-term operating costs
• Why an electrolytic cell is a consumable—not a failed chlorinator
• How commercial-grade anodes can provide significantly longer cell life
• The difference between residential and commercial chlorination equipment
• What happens when dozens of residential chlorinators are installed in one system
• How excessive head loss can compromise circulation and turnover
• Why peak bather load is critical when sizing a chlorinator
• How sunlight, shade, temperature, rainfall, and surrounding buildings affect chlorine demand
• Commercial systems ranging from low-salinity water to direct seawater
• The unusual challenges of chlorinating pools for horses, seals, and sea lions

Guests:

• Lee Moore, Sales and Marketing, AIS Water
• Blake, Technical Director, AIS Water

Hosted by Lee Salisbury and Nick on Mondays Down Under, part of the Talking Pools Podcast network.

US certifications for AIS Commercial products.

Certified to the Highest International Standards – AIS commercial chlorination systems are independently certified to NSF/ANSI 50 for swimming pool equipment safety and performance, UL 1081 for electrical safety, and are approved for installation in Los Angeles County, one of the world's most stringent regulatory environments. These certifications provide independent assurance that AIS products meet rigorous standards for quality, reliability, and safety, giving consultants, operators, and asset owners confidence in specifying AIS for demanding commercial aquatic facilities.

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Specialty chemicals are not the enemy. Phosphate removers, enzymes, clarifiers, sequestrants, scale inhibitors, flocculants and stain treatments can all deliver real value—when they address an actual, diagnosed condition.

In this episode of the Talking Pools Podcast, Rudy Stankowitz explains why the bottle should never become the protocol. Before adding any specialty chemical to a pool, service professionals should answer three questions:

• Will it meaningfully benefit this customer?
• Will it become a pain in the ass for me or my technicians?
• Can my company make money providing the treatment?

Rudy breaks down the hidden costs that are often ignored: return visits, filter cleaning, vacuuming, fuel, labor and the time required to explain an expected reaction to the customer. A $20 bottle is no longer a $20 treatment when it creates another hour of work.

He also explains why specialty treatments should not automatically be buried inside a flat monthly service rate. Customers are not paying for possession of the bottle. They are paying for the professional who knows when to use it, how much to use, what conditions are required, what side effects to expect and what to do when the treatment does not behave as planned.

The episode also includes a message honoring the 2026 Top Ten Pool Industry Mentors and Rudy’s final thoughts about his Reflecting Pool coating analysis reaching the White House—proof that sound technical work can matter far beyond the pool industry.

In this episode

• Why mentorship means teaching people to think—not creating dependence
• How specialty chemicals establish added value
• Why every treatment should begin with a diagnosed condition
• The danger of mistaking a visible reaction for proof
• When phosphate removal makes professional and financial sense
• Why predictable follow-up work belongs in the treatment price
• How flat-rate chemical inclusion can hide value and destroy profit
• Why pool professionals should sell outcomes—not bottles
• Separating chemical problems from circulation, filtration and equipment problems
• Why chemistry and physics remain unchanged by politics

The three-question specialty chemical test

1. Will it benefit the customer?
2. Will it become a pain in the ass for me?
3. Can I make money on it?

Specialty chemicals are tools—not miracles, substitutes for proper maintenance or acts of absolution for neglected pools.

Sponsored in part by Service Industry News, AquaStar Pool Products and BluRay XL.

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Show NotesThis week, Steve and Wayne tackle two timely topics affecting the swimming pool industry.

First, Steve discusses a growing number of calls from homeowners who find themselves trapped in construction projects with missed deadlines, questionable workmanship, and uncertainty about what to do next. The conversation explores the challenges of residential pool inspections, the gray areas of building codes, and why hiring an independent expert isn't always as straightforward as it sounds.

The second half of the episode takes a deep dive into the newly released Model Aquatic Health Code (MAHC) Cold Water Venue Guidance. With cold plunges becoming increasingly popular in homes, gyms, spas, and athletic facilities, Steve and Wayne explain why industry guidance is needed, how it is developed, and what pool professionals should understand about water quality, sanitation, filtration, and safety.

In This Episode

• Why homeowners are increasingly seeking independent pool inspections during construction.
• The challenges of enforcing residential pool codes compared to commercial pools.
• What homeowners should expect before pursuing construction disputes.
• Understanding the role—and limitations—of expert inspections.
• The new Model Aquatic Health Code Cold Water Venue Guidance explained.
• How MAHC guidance is developed through industry collaboration and scientific review.
• Why "guidance" is different from law or regulation.
• Safety recommendations for cold plunge users, including age and health considerations.
• Why colder water changes the speed of chemical reactions.
• Challenges of maintaining proper sanitizer levels in very small cold-water vessels.
• Why many professional athletic organizations simply dump and refill cold plunge water rather than attempting to filter it.
• Lessons learned from servicing cold plunge systems used by professional sports teams.
• The importance of proper maintenance as cold plunges become more common in homes.
• The growing need for practical standards as cold-water therapy enters the mainstream.

Key Takeaways

• Residential pool inspections often involve significant gray areas compared to commercial construction.
• Expert opinions can identify deficiencies, but correcting them may still require negotiation or litigation.
• Cold plunges present unique operational challenges because of their small water volume and low temperatures.
• Lower water temperatures slow chemical reactions, making sanitation more complicated than many people realize.
• Proper water management is just as important in a cold plunge as it is in a swimming pool.
• As cold-water therapy grows in popularity, industry guidance will play an increasingly important role in protecting public health.

Featured Discussion

The MAHC's New Cold Water Guidance

Steve and Wayne explain why the Council for the Model Aquatic Health Code developed guidance for cold plunge facilities, how recommendations are reviewed by subject-matter experts, and why science—not social media trends—should drive industry best practices.

Behind the Scenes with Professional Sports

Drawing from firsthand experience servicing facilities for NFL, NHL, NBA, and MLS organizations, Steve shares how professional teams maintain therapy pools, cold plunges, and rehabilitation equipment—and why sanitation protocols are often much more aggressive than many people expect.

Sponsored By

A special thank you to the Council for the Model Aquatic Health Code (CMAHC) for supporting this episode and their continued work advancing science-based aquatic health guidance.

Have a topic you'd like Steve and Wayne to cover? Send your suggestions to talkingpools@gmail.com. If your idea is featured on the show, you might even receive a special thank-you gift!

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What really separates a good pool company from a great one?

This week, Natalie Hood sits down with Leslie Elliott, Founder and CEO of Poolie, one of the fastest-growing pool service companies in Texas. Leslie's journey into the industry didn't begin with decades of pool experience—it began with a green pool, poor customer service, and the realization that the industry had room to improve.

Together, Natalie and Leslie tackle some of the biggest myths surrounding pool service businesses, leadership, customer service, company culture, growth, technology, and artificial intelligence. Whether you're an owner, manager, technician, or someone thinking about starting a pool company, this conversation offers practical lessons that apply far beyond the swimming pool industry.

In this episode:

• How a green swimming pool launched one of Texas' fastest-growing pool service companies.
• Why customer service is often a bigger competitive advantage than technical expertise.
• The difference between running a pool route and building a scalable business.
• Why growth creates as many challenges as it solves.
• The importance of systems, standard operating procedures, and consistency.
• Why not every customer is worth keeping.
• Protecting employees while maintaining company values.
• Leadership lessons from growing from one route to more than 4,500 customers.
• The importance of training, mentorship, and creating career paths for technicians.
• Why people—not pools—are often the biggest challenge in business.
• How AI is changing customer service, operations, scheduling, and business management.
• Why the pool industry still has opportunities to modernize through technology and professional development.
• Building a company culture that employees actually want to be part of.
• Why success doesn't make leadership easier—it simply changes the challenges.

Key Takeaways

• Great pool companies are built on leadership and customer experience—not just chemistry knowledge.
• Growth without systems creates chaos.
• Company culture is demonstrated through daily actions, not mission statements.
• Investing in employee training pays dividends in customer satisfaction and retention.
• AI should be viewed as a productivity tool that frees people to focus on higher-value work.
• Consistency is often more valuable than constant innovation.
• The future of the pool industry depends on raising professional standards together.

Featured Guest

Leslie Elliott
Founder & CEO, Poolie

Leslie shares how her background in management consulting and business operations helped her build Poolie into a multi-market service company focused on exceptional customer service, scalable systems, and investing in people.

Hosted By

Natalie Hood
Director of Education & Events, The Grit Game

Sponsored By

• BlueRay XL
• United Chemical
• LaMotte Company
• RevdUp Apparel
• Aqua Comfort Water Group

Connect

Learn more about Poolie at Poolie.com and follow their continued growth on social media.

If you enjoyed this episode, subscribe to the Talking Pools Podcast, leave us a review, and share it with another pool professional who's committed to raising the bar for our industry.

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What separates a professional pool service company from someone simply adding chemicals?

In Part 2 of this special Mondays Down Under discussion, Lee Salisbury and Nick dive deeper into professional water analysis with the team from LaMotte, discussing why consistent, accurate testing is one of the biggest differences between average pool care and true water management.

The conversation explores the value of the WaterLink® Spin system, reducing user error, interpreting test results correctly, common mistakes professionals make after shocking a pool, and why understanding chemistry matters far more than simply reading numbers off a report.

Whether you're running a retail store, servicing residential pools, or maintaining commercial aquatic facilities, this episode is packed with practical advice that can improve both your water quality and your bottom line.

In This Episode

• Why experience matters just as much as chemistry knowledge
• Learning to interpret water test results—not just read them
• Why every unusual water test should make you ask more questions
• How customer conversations often solve water chemistry mysteries
• When to consult technical support or laboratory analysis
• Why professional testing equipment pays for itself
• Reducing user error with automated water testing
• The business case for investing in better testing equipment
• Saving time while improving customer service
• Comparing photometric testing to traditional reagent testing
• Why complete water analysis is more valuable than testing only chlorine and pH
• Protecting pools through proper water balance
• "It's easier to keep it clean than bring it back from green."

Technical Topics Covered

• WaterLink Spin technology
• Photometric water testing
• Traditional liquid reagent testing
• Test repeatability and consistency
• Eliminating sample contamination
• Proper sample volume
• Test accuracy versus operator technique
• Water balance fundamentals
• Customer communication during water analysis
• Laboratory troubleshooting
• Commercial pool testing
• Residential pool testing

Common Testing Mistakes Discussed

• Misinterpreting zero alkalinity after shocking a pool
• Understanding the effects of chlorine above 15 ppm
• Why high chlorine can produce misleading alkalinity readings
• Using high-range chlorine test strips for confirmation
• Running additional tests on the same high-chlorine sample
• Recognizing when the instrument is giving you an indicator—not a bad result

Best Practices

• Use professional-grade testing equipment
• Perform complete water analysis whenever possible
• Verify unusually high chlorine levels before making chemical adjustments
• Store Spin Discs properly
• Reseal foil packaging after every use
• Protect discs from moisture and light
• Understand shelf life after opening
• Train technicians to recognize abnormal test patterns
• Build testing costs into your professional service

Commercial Aquatic Facility Discussion

The episode also covers:

• Daily health department testing requirements
• Three-test commercial Spin Discs
• Testing multiple water bodies
• Managing public pool safety
• Protecting swimmers through accurate testing
• Creating efficient testing workflows for aquatic facilities

Key Takeaways

Professional water testing isn't about owning expensive equipment—it's about making better decisions.

Accurate testing saves time, improves customer confidence, reduces costly mistakes, and helps protect both swimming pools and the people using them. Understanding what your test results are actually telling you is every bit as important as obtaining the numbers themselves.

Featured Guests

• Lee Salisbury
• Nick (Mondays Down Under)
• Hiren Patel – LaMotte Company

Connect with Talking Pools

🌐 Website: https://talkingpools.com

📧 Email: talkingpools@gmail.com

Subscribe wherever you listen to podcasts and never miss an episode covering pool chemistry, service techniques, business growth, industry news, and conversations with some of the most knowledgeable professionals in the swimming pool industry.

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When the National Park Service added hydrogen peroxide to the Lincoln Memorial Reflecting Pool, the internet immediately decided it had found the culprit behind the peeling coating.

But science doesn't work that way.

In this episode, Rudy Stankowitz takes a research-first approach to one of the most discussed pool stories of the year. Instead of asking whether hydrogen peroxide caused a coating failure, he asks a different question:

Why was hydrogen peroxide chosen in the first place?

Drawing from published scientific literature on cyanobacteria, harmful algal blooms, microbiology, biofilms, and water treatment, Rudy explores how hydrogen peroxide affects microorganisms, why mature biofilms are so difficult to eliminate, and why swimming pool professionals may need to rethink the way they've approached "black algae" for decades.

This isn't a product pitch.
It isn't a treatment recommendation.
And it certainly isn't clickbait.

It's an evidence-based discussion designed to separate what science has demonstrated from what still remains a hypothesis.

The episode also introduces the first part of Rudy's proposed research protocol—a hypothesis assembled from published mechanisms that has not been validated in controlled swimming pool research—and explains exactly where established science ends and new investigation begins.

If you're tired of opinions masquerading as facts, this episode is for you.

In This Episode

• Why the Lincoln Memorial Reflecting Pool was treated with hydrogen peroxide
• Why concentration matters more than percentage
• Correlation versus causation in coating failures
• What published research says about hydrogen peroxide and cyanobacterial blooms
• The difference between free-floating algae and mature cyanobacterial biofilms
• How extracellular polymeric substances (EPS) protect biofilms
• Why oxidants often struggle against established biofilms
• The biology behind oxidative stress
• Photosystem II, lipid peroxidation, and cellular damage explained
• Why mature biofilms deserve to be studied separately
• Why Rudy believes better questions lead to better science
• The first step in a proposed research protocol using aluminum sulfate
• Why coagulation and physical removal may reduce oxidant demand before disinfection
• Where the published literature ends—and where hypothesis generation begins

Key Takeaway

Science advances by asking better questions—not by rushing to conclusions.

This episode doesn't claim to have solved black algae. It challenges listeners to examine what the published research actually supports, recognize the limits of current knowledge, and think critically about where future swimming pool research should go.

Sponsors

Special thanks to the companies that support education and the advancement of the swimming pool industry:

• Blu-ray XL
• United Chemical
• LaMotte Company
• Revved Up Apparel
• Aqua Comfort Water Group
• AquaStar Pool Products
• Jack's Magic Products
• Service Industry News

Connect with Talking Pools

🌐 https://talkingpools.com

Follow Talking Pools on your favorite podcast platform, and don't forget to subscribe so you don't miss Part 2, where the proposed research protocol continues with hydrogen peroxide, chlorine sequencing, and the remaining scientific questions surrounding mature cyanobacterial biofilms.

Test it. Dose it. Brush it. Brush it down.

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This week on Talking Pools Thursdays, Wayne Ivusich and Steve Sherwood cover everything from the newest generation of robotic pool cleaners to protecting your business from costly mistakes, distributor pricing, chemical accountability, inspection reports, and why good documentation may be the most valuable tool you own.

The episode opens with congratulations for Andrea Nannini on her new position with Gorman Company and a reminder that the 2026 Talking Pools Mentor Award Top 10 Finalists will soon be announced, recognizing professionals who go beyond technical knowledge by investing in others.

Steve then dives into his latest experiences with cordless robotic pool cleaners, comparing different Polaris Freedom models, discussing battery life, runtime, commercial versus residential applications, and whether today's wireless robots are finally ready to replace traditional corded units. The hosts also discuss the limitations every technician should understand—including ladders, handrails, steps, main drains, and unusual pool shapes that can confuse even premium robotic cleaners.

The conversation shifts into one of the least discussed ways pool companies lose money: inventory control. Steve explains how improperly tracked chlorine deliveries, returnable containers, pricing discrepancies, and purchasing habits can quietly cost companies thousands of dollars. The discussion explores building relationships with distributors while still shopping intelligently, negotiating prices, and understanding where business owners must verify every invoice themselves.

During the Insurance Interlude, Steve and Pat Grignon tackle a topic many service professionals eventually face: inspection reports that may become evidence in litigation. They discuss when an inspection remains simply an inspection, when it crosses into expert witness territory, how to protect yourself through documentation, why objective reporting matters, and why keeping complete records—including the exact report you submitted—can become your best legal defense.

The episode also explores one of the most overlooked skills in pool service: knowing the actual volume of water you're treating. Steve explains how calculating chlorine dosage correctly can dramatically reduce chemical waste while improving consistency. Drawing from years of managing multiple service crews, he shares how accurate calculations and field verification once reduced chlorine consumption by tens of thousands of dollars over a single season. Wayne adds practical insight into why textbook volume calculations often underestimate actual system water once plumbing and equipment are considered.

To close the show, Wayne clears up several common misconceptions about potassium monopersulfate (MPS), often marketed as "non-chlorine shock." He explains what the product actually does, what it does not do, why it does not eliminate existing combined chlorine, how it can help prevent new chloramine formation, proper dosing considerations, testing interference, and why it is most commonly found in heavily used indoor aquatic facilities rather than residential pools.

In This Episode

• Congratulations to Andrea Nannini on joining Gorman Company
• Preview of the 2026 Talking Pools Mentor Award finalists
• Cordless vs. corded robotic pool cleaners
• Commercial applications for robotic vacuums
• Common obstacles that interfere with robotic cleaners
• Managing distributor relationships and pricing
• Preventing costly inventory and chlorine losses
• Why every pool company needs stronger chemical accountability
• Inspection reports, expert witnesses, and legal liability
• Documentation practices that protect your business
• Calculating true pool volume for accurate dosing
• Reducing chemical waste through better math
• Potassium monopersulfate explained
• Combined chlorine myths and oxidation facts
• Best practices for indoor pool oxidation

Connect with Talking Pools

Have a question or topic you'd like covered on a future episode?

Email: talkingpools@gmail.com

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Are you making pool chemistry harder than it needs to be?

In Part 2 of our Chemistry Myths That Cost Pool Pros Money series, Natalie Hood welcomes Eric Wall back to the show to continue separating fact from fiction in professional pool care.

From the belief that a strong chlorine smell means a clean pool to the misconception that "perfect" test results always equal healthy water, this episode challenges some of the industry's most common assumptions while exploring what truly creates exceptional water quality and profitable service routes.

The conversation goes beyond chemistry, diving into technician training, customer retention, specialty chemical programs, filtration, troubleshooting, and why successful companies focus on systems—not just products.

Whether you're servicing ten pools a week or managing hundreds of accounts, this episode offers practical insights that can help streamline operations, improve customer satisfaction, and increase profitability.

In This Episode

• Why a strong "chlorine smell" usually indicates a water quality problem—not a clean pool.
• The difference between clear water and truly polished water.
• Why customers notice water feel and clarity before chemistry numbers.
• How specialty chemicals can simplify service routes when used correctly.
• Reducing chemical waste and inventory shrinkage.
• Building consistent treatment systems that every technician can follow.
• Why standardized service improves profitability.
• How proper technician training reduces turnover.
• The importance of mentoring instead of simply assigning new employees to routes.
• Why asking questions is one of the most valuable skills in the industry.
• Why filtration is just as important as chemistry.
• Source water testing and why it often gets overlooked.
• Variable-speed pumps during algae cleanup and problem pools.
• Common myths surrounding pool chemistry education.
• How manufacturers' representatives can become valuable technical resources—not just salespeople.
• Practical ways to improve your business by working smarter instead of harder.

Key Takeaways

✔ Water chemistry numbers tell only part of the story.

✔ Customer experience is driven by water clarity, feel, and consistency.

✔ Good filtration and good chemistry work together.

✔ Standardized operating procedures create more profitable service companies.

✔ Better-trained technicians stay longer and provide better service.

✔ Investing in education pays dividends throughout your business.

Featured Guest

Eric Wall

Eric shares decades of industry experience working directly with service companies, builders, retailers, and distributors across North America. His practical approach focuses on simplifying pool care, improving technician success, and helping businesses become more efficient and profitable through education and standardized systems.

Sponsored By

• Blu-Ray XL
• United Chemical
• LaMotte Chemical
• Revved Up Apparel
• Aqua Comfort Water Group
• H2Flow Controls

Also Featured

Natalie shares an update on her "She Swims So They Can" Tennessee Triple Crown Open Water Swim Challenge benefiting Every Child A Swimmer, including sponsorship opportunities that help provide life-saving swim lessons and water safety education for children.

Connect

Questions for Eric Wall?

📧 ewall@thegritgame.com

If Part 1 challenged what you thought you knew about pool chemistry, Part 2 takes it even further by showing how better systems, better training, and better questions create better pool professionals.

Listen now and discover why smarter pool care isn't about using more chemicals—it's about understanding the entire system.

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Magnesium, Salt & the Truth About Water Testing with LaMotte – Part 1

Is your salt test really measuring salt?

What happens when magnesium enters the equation?

And why do two different salt tests sometimes give two completely different answers?

This week on Mondays Down Under, Lee and Nick welcome Hieron from LaMotte for a fascinating deep dive into modern water testing, magnesium pools, calcium hardness, Langelier Saturation Index (LSI), and why understanding your test results is just as important as performing the test itself.

Whether you're servicing pools every day or managing a retail water testing lab, this episode explains why blindly trusting numbers without understanding the chemistry behind them can cost your customers money—and shorten the life of their equipment.

In This Episode

• Why total hardness is no longer the same as calcium hardness
• How magnesium changes water chemistry
• Why magnesium hardness must be separated from calcium hardness
• The relationship between hardness and the Langelier Saturation Index (LSI)
• Why pH remains the single biggest factor affecting water balance
• Does magnesium actually affect scaling?
• Understanding the difference between conductivity salt meters and reagent-based salt testing
• Why two salt tests can produce dramatically different readings
• The hidden problem of "dead" salt and elevated TDS
• When water replacement becomes the only practical solution
• Protecting expensive salt chlorinator cells through accurate testing
• Why experienced technicians ask questions instead of simply printing reports
• The psychology of educating customers and building long-term trust
• A preview of LaMotte's upcoming professional training course for the pool industry

Key Takeaways

One of the biggest myths discussed is that all salt readings are equal.

Traditional conductivity meters measure the electrical conductivity of dissolved solids, while LaMotte's Spin system chemically measures usable chloride ions—the portion of salt that can actually produce chlorine. Understanding that distinction can dramatically improve troubleshooting and help explain why older pools often experience chlorination issues despite appearing to have sufficient salt.

The conversation also explores why magnesium pools require technicians to think differently about hardness testing. Magnesium contributes to total hardness but should not simply be substituted for calcium when calculating water balance or the LSI. Accurate testing allows professionals to properly determine true calcium hardness instead of relying on outdated rules of thumb.

Beyond chemistry, the discussion focuses on customer communication. The best technicians don't simply hand customers a printout—they ask better questions, interpret the results, educate pool owners, and build relationships that last for years.

Featured Guest

Hieron – LaMotte

• Water chemistry specialist
• Professional water testing educator
• Expert in Spin water analysis technology
• Developer of LaMotte's upcoming online professional training program

Coming Next Week

Part Two continues the conversation with even more practical discussions on professional water analysis, advanced chemistry, and improving customer outcomes through better testing and education.

Listen, subscribe, and join the conversation wherever you get your podcasts.

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The Truth About Pool Coatings, Surface Preparation, and Why Failures Really Happen

Everyone wants to know which pool paint is the best.

Wrong question.

In this episode of Talking Pools, Rudy Stankowitz takes listeners far beyond the paint can and into the science of coating failures, adhesion, compatibility, moisture, and surface preparation. Using the recent attention surrounding the Lincoln Memorial Reflecting Pool as a jumping-off point, Rudy explains why nearly every coating failure investigation asks the same question:

What happened before the paint ever touched the surface?

From chlorinated rubber and acrylics to epoxy and high-build epoxy systems, this episode explores the strengths, weaknesses, and proper applications of today's most common swimming pool coating systems. More importantly, it explains why even the most expensive coating in the world can't overcome poor preparation.

If you've ever wondered why one painted pool lasts fifteen years while another begins peeling after a single season, this episode connects the dots between chemistry, application, environmental conditions, and good old-fashioned craftsmanship. Along the way, Rudy shares real-world stories, practical advice, and plenty of his signature Gen X humor.

Whether you're a pool service professional, contractor, facility manager, or simply fascinated by how coatings succeed—or fail—this is one of the most comprehensive discussions on swimming pool coatings ever presented on the Talking Pools Podcast.

In This Episode

• Why asking "What's the best pool paint?" is the wrong question
• The lessons every pool professional can learn from the Lincoln Memorial Reflecting Pool
• Why compatibility between coating systems matters
• Understanding chlorinated rubber, synthetic rubber, acrylic, epoxy, and high-build epoxy coatings
• Why surface preparation determines the success or failure of almost every coating system
• How to properly inspect an existing painted pool before recoating
• The importance of documenting coating failures before disturbing the evidence
• Mechanical adhesion vs. chemical adhesion explained in plain English
• Why moisture remains one of the biggest enemies of successful coating applications
• Proper cleaning, sanding, acid washing, and contamination removal
• How silicone contamination, chalking, oils, and residue interfere with adhesion
• Why weather, humidity, dew point, and curing conditions matter
• Understanding recoat windows and why missing them creates problems
• Common causes of blistering, peeling, and coating delamination
• Adhesive failure vs. cohesive failure vs. substrate failure
• ASTM testing methods used during professional coating failure investigations
• Why coating failures should be investigated—not guessed

Key Takeaways

✔ The most expensive coating cannot overcome poor surface preparation.

✔ Compatibility between existing and new coating systems is critical.

✔ Surface contamination is often invisible but can completely prevent proper adhesion.

✔ Moisture inside concrete can remain long after the surface appears dry.

✔ Proper environmental conditions are just as important as choosing the right coating.

✔ Good investigators document the failure before removing any evidence.

✔ Most coating failures begin long before the pool is filled with water.

✔ Successful coating jobs are built on preparation—not luck.

Memorable Quotes

"Surface preparation isn't part of the job. Surface preparation is the job.""Compatibility matters. Chemistry matters. Guessing doesn't.""Painting a pool isn't hard. Knowing when not to paint—that's what separates a guy with a roller from a pool professional."

Featured Sponsors

Blu-Ray XL

Reduce chemical usage, lower labor costs, and improve profitability with Blu-Ray XL's mineral purification technology for pool professionals.

Jacks Magic

Professional stain identification, removal, and prevention products trusted throughout the pool industry.

AquaStar Pool Products

Learn about AquaStar's innovative Pipeline cartridge filters featuring NSF-tested performance and simplified maintenance.

Service Industry News

Stay informed with nationwide pool and spa industry news, technical articles, and the famous Horror File. Subscribe free at Service Industry News.

Listen If You...

• Paint or recoat swimming pools
• Service painted pools
• Investigate coating failures
• Work with commercial aquatic facilities
• Want to better understand adhesion and coating science
• Enjoy deep technical discussions presented in plain English
• Like your pool education served with a healthy dose of Gen X sarcasm

Connect With Talking Pools

Questions about coatings, chemistry, troubleshooting, or a future podcast topic?

📧 talkingpools@gmail.com

Subscribe to the Talking Pools Podcast Network wherever you get your podcasts, and join thousands of pool professionals each week for practical discussions on water chemistry, coatings, equipment, business, and everything that makes you a better pool pro.

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What happens when you walk onto a commercial pool deck expecting to provide a service quote... and instead discover a facility that should probably be closed?

In this episode of Insurance Interlude, Steve Sherwood and Pat Grignon tackle one of the toughest situations a commercial pool professional can face: discovering serious code violations before you've even signed a contract.

Steve shares a recent experience inspecting several HOA pools where years of neglected maintenance, questionable repairs, missing safety equipment, incomplete service logs, and improper chemical handling created significant liability concerns. The discussion quickly shifts from "Should I take this account?" to "How do I protect myself if something happens before I'm hired?"

Whether you're servicing residential pools, managing commercial facilities, or growing your business, this episode is packed with practical advice on inspections, documentation, contracts, liability, and protecting both your customers and your company.

In This Episode

• Why some commercial pools should never remain open until deficiencies are corrected
• The importance of documenting serious safety violations immediately
• When a service estimate becomes a potential liability issue
• Improper plumbing repairs that violate code
• Missing flow meters, bonding, grounding, and neglected maintenance records
• Why incomplete service logs can become evidence in litigation
• Chemical storage mistakes that can create OSHA and HazMat nightmares
• The importance of secondary containment for liquid chemicals
• Understanding the gap between inspections and signed service contracts
• What happens when another company is still responsible for the pool
• Residential versus commercial liability differences
• How contract renewals and expired agreements can affect legal exposure
• Why documentation is one of the best forms of risk management
• The importance of educating prospective clients—even if they never hire you
• Knowing when to walk away from a problematic customer

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How different is open water swimming from training in a pool?

Far more than most people realize.

This week, Natalie Hood is joined by ultra-endurance swimmer Hilda Lopez, fresh off completing the 50th Annual Swim Around Key West—a grueling 12.5-mile marathon swim that tested her endurance, mindset, and determination.

Hilda shares her inspiring journey from struggling with her health and being significantly overweight to becoming an accomplished open water swimmer tackling some of the world's most demanding marathon swims.

Together, Natalie and Hilda break down some of the biggest misconceptions surrounding open water swimming, including:

• Why pool training alone isn't enough for marathon swims
• The reality of swimming in currents, tides, waves, and changing conditions
• Why your open water pace rarely matches your pool pace
• Building endurance without swimming race distance every training session
• The importance of strength training for injury prevention and performance
• Why hydration and nutrition can make or break a long-distance swim
• Managing fear, self-doubt, and race-day nerves
• The critical role of a strong support team during marathon swims
• Why pacing—not sprinting off the start—is often the smartest strategy

Hilda also recounts the emotional final mile of her Swim Around Key West, where exhaustion, heat, and powerful currents nearly ended her race before encouragement from her support crew—and especially her son—helped carry her to the finish.

Finally, Natalie announces her own next adventure: taking on the Tennessee Triple Crown of Open Water Swimming while raising funds for Every Child A Swimmer, helping provide lifesaving swim lessons to children.

Whether you're an experienced swimmer, training for your first open water event, or simply love hearing stories of perseverance, this episode is packed with practical advice, inspiration, and an honest look at what it really takes to conquer the open water.

Topics Covered

• Marathon swimming
• Open water training
• Swim Around Key West
• Endurance sports
• Race preparation
• Hydration and nutrition
• Strength training
• Mental resilience
• Swim myths
• Every Child A Swimmer
• Tennessee Triple Crown of Open Water Swimming
• Swimming safety
• Long-distance swimming

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Most pool professionals know pools.

But when a spa needs repair?

Suddenly everyone starts looking for "the spa guy."

This week on Mondays Down Under, Lee Salisbury and Nick welcome one of Australia's leading spa equipment specialists, Adrian Lacey of Spatex, for an eye-opening discussion that every pool technician, retailer, and service company needs to hear.

If you've ever avoided spa repairs because they seemed too complicated—or too risky—this episode explains why that hesitation may be costing you a profitable part of your business.

More importantly...

It explains how to do it safely.

In this episode:

• Why spas are one of the biggest untapped opportunities for pool professionals
• Common misconceptions that keep technicians away from spa service
• The importance of partnering with licensed electricians and gas fitters
• Diagnosing leaks, pumps, air controls, jets, blowers, and electronic controls
• Why replacing the wrong pump can create serious safety hazards
• Understanding hydraulic flow rates and why bigger pumps often make things worse
• Pipe sizing mistakes that dramatically reduce system performance
• Why proper plumbing layout matters more than horsepower
• The importance of flow meters instead of guessing hydraulic performance

Sacrificial Anodes Explained

Adrian also dives into one of the industry's most misunderstood topics:

• Galvanic corrosion
• Electrolytic corrosion
• Chemical corrosion

Learn:

• Why they are completely different problems
• How sacrificial zinc anodes work
• What they can—and cannot—protect
• Why every heated pool deserves consideration for corrosion protection
• Why an anode should never replace finding the actual cause of corrosion

Pool Safety That Too Many Professionals Overlook

The conversation shifts into one of the most important topics in the industry:

Safety.

Including:

• Equipotential bonding
• Electrical safety around spas
• Voltage differences and corrosion
• Why technicians should carry a non-contact voltage tester
• Suction entrapment hazards
• Ventilated skimmer requirements
• Understanding Australian Standard AS 1926.3
• When replacing equipment legally requires bringing systems up to current safety standards

Adrian shares practical advice that could help technicians avoid costly mistakes—and potentially save lives.

Plus

• Why documentation protects your business
• When you should walk away from an unsafe job
• Why staying within your qualifications protects both your customers and your livelihood
• Free technical resources available through the Spartex mobile app
• How decades of technical knowledge are being shared with the industry

Whether you service residential pools, commercial facilities, or have never touched a spa before, this episode is packed with practical advice, safety insights, and real-world experience that every pool professional can benefit from.

🎙 Guest: Adrian Lacey – Spatex

🎧 Hosted by: Lee Salisbury & Nick

📅 Series: Mondays Down Under

Listen now and discover why expanding your knowledge of spas may be one of the smartest business decisions you make this year.

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Química del Agua: Lo Que Todo Profesional de Piscinas Debe Saber (Parte 2)

En este episodio de Talking Pools en Español, continuamos con una inmersión profunda en la química del agua, explicando conceptos que con frecuencia generan confusión incluso entre técnicos con experiencia.

Hablamos de la importancia del cepillado como herramienta preventiva contra las algas, analizamos los distintos tipos de desinfectantes disponibles y aclaramos uno de los conceptos más malinterpretados de la industria: el contenido de cloro disponible.

También exploramos las diferencias entre cloro, bromo, ozono y luz ultravioleta, cuándo utilizar cada uno y cuáles son sus ventajas y limitaciones.

Además, Rudy explica la importancia de realizar pruebas precisas del agua, cómo interpretar correctamente los resultados y por qué un profesional nunca debe limitarse a "agregar químicos y marcharse". La verdadera diferencia entre un técnico y un profesional está en comprender qué está ocurriendo dentro del agua antes de decidir cualquier tratamiento.

Si deseas mejorar tus conocimientos sobre química del agua y ofrecer un servicio basado en ciencia y no en suposiciones, este episodio es para ti.

En este episodio

• La importancia del cepillado para prevenir el crecimiento de algas.
• Por qué un profesional debe diagnosticar antes de tratar una piscina.
• Cloro estabilizado, hipoclorito de sodio y otros desinfectantes.
• ¿Qué significa realmente el "contenido de cloro disponible"?
• Diferencias entre cloro libre y cloro combinado.
• Cómo funciona el bromo y cuándo es la mejor opción.
• Ozono y luz ultravioleta como oxidantes suplementarios.
• Riesgos del bromato cuando se combinan ciertos sistemas.
• Cómo funcionan los diferentes kits de prueba.
• Ventajas y limitaciones de los fotómetros y las tiras reactivas.
• Medición de sólidos disueltos totales (TDS).
• Dureza de calcio y su importancia para proteger la piscina.
• Ácido cianúrico: cómo medirlo y por qué controlar su concentración.
• Rangos recomendados para pH, alcalinidad, calcio y cloro.
• La importancia de utilizar un kit de prueba para cada producto químico empleado.
• Casos reales de diagnóstico en instalaciones acuáticas.
• Pensar "fuera de la piscina" para resolver problemas complejos.

La idea principal

Los productos químicos no solucionan problemas por sí solos.

Los profesionales solucionan problemas porque entienden la química del agua, interpretan correctamente los resultados de las pruebas y toman decisiones basadas en evidencia, no en costumbres o suposiciones.

La diferencia entre un técnico promedio y un verdadero profesional comienza con el conocimiento.

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This week on the Talking Pools Podcast, Rudy breaks down two major stories making waves across the pool industry.

First, a new case before the Minnesota Supreme Court could redefine what happens when homeowners rent out their backyard swimming pools through apps like Swimpley. If a residential pool becomes a commercial business, should it be regulated like a public pool? Rudy explores what that could mean for homeowners, service companies, builders, health departments, insurance carriers, and pool professionals across the country.

Then, the episode shifts to the continuing investigation surrounding the Lincoln Memorial Reflecting Pool. Following the Independence Day celebrations, crews drained the basin to begin inspecting the widely discussed coating failure. Rudy separates documented facts from speculation and explains why engineering investigations require evidence—not opinions.

Drawing on more than three decades of troubleshooting complex pool failures, Rudy examines the publicly available documentation, discusses coating systems, adhesion failures, ASTM testing standards, moisture considerations, recoat windows, and why forensic analysis—not politics—will ultimately determine what happened.

If you're tired of hot takes and looking for a technical, evidence-based discussion, this episode delivers exactly that.

In This Episode

• Minnesota Supreme Court hears the Swimpley backyard pool case
• When does a residential swimming pool become a public pool?
• Operational challenges for pool service professionals
• The future of pool-sharing platforms
• Lincoln Memorial Reflecting Pool investigation update
• Why the pool was drained after Independence Day
• Separating documented facts from online speculation
• Understanding coating systems and polyurea applications
• Adhesive vs. cohesive vs. substrate failures
• ASTM adhesion and moisture testing standards
• Why recoat windows matter
• Surface preparation and concrete moisture considerations
• Green water, algae, and what it does—and doesn't—prove
• Why investigations begin by eliminating theories, not proving them
• Lessons the entire pool industry can learn from a high-profile failure

Key Takeaway

Good investigations don't begin with conclusions. They begin with evidence.

Whether it's a backyard pool operating as a business or one of America's most recognizable reflecting pools, the same principles apply: collect the facts, test the evidence, challenge assumptions, and let the data tell the story.

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How should you dispose of pool water after you've tested it?

It sounds like a simple question...until it isn't.

Wayne Ivusich and Steve Sherwood kick off this week's episode with a discussion sparked by a question from Que Hales regarding whether test samples should ever be poured back into the pool. The conversation quickly expands into proper testing technique, customer perception, reagent safety, expired chemicals, electronic testing, and why following the manufacturer's instructions matters more than most people realize.

Wayne shares stories from his years at Taylor Technologies, including why silver nitrate turns your skin black, how heat destroys reagents, and what really happens when test chemicals aren't stored correctly.

Later in the episode, Steve welcomes insurance expert Pat Grignon for another Insurance Interlude. Together they discuss hurricanes, floods, wildfires, mudslides, and what pool professionals should know before attempting to "secure" equipment ahead of an approaching storm. They also explain how insurance coverage changes depending on the type of natural disaster and why documentation matters.

Whether you're testing a backyard pool or preparing commercial facilities for hurricane season, this episode is packed with practical advice every pool professional can use.

In this episode

• Should you dump tested water back into the pool?
• Why customer perception matters during water testing
• Understanding reagent toxicity and proper disposal
• The truth about silver nitrate stains
• How heat and improper storage ruin test reagents
• Why expiration dates matter
• Electronic testing vs. traditional drop testing
• Testing Total Dissolved Solids (TDS)
• Phosphates, fill water, and hidden water chemistry issues
• Hurricane preparation for pool equipment
• Insurance considerations before and after natural disasters
• Flood, fire, mudslide, earthquake, and wind coverage explained
• Why documentation protects both homeowners and service companies

Featured Guests

• Wayne Ivusich
• Steve Sherwood
• Pat Grignon

Sponsors

• LaMotte Company
• WaterLink Spin Touch
• Council for the Model Aquatic Health Code (CMAHC)
• Talking Pools Podcast Mentor Award Sponsors

Mentioned During the Show

• Certified Pool Operators (CPO) Facebook Group
• Proper storage and handling of testing reagents
• Taylor Technologies testing procedures
• TDS testing
• Electronic water testing
• Hurricane preparedness for swimming pools
• Insurance considerations for pool professionals

Connect With Talking Pools

Have a topic you'd like us to cover?

Email us at:

talkingpools@gmail.com

Subscribe wherever you listen to podcasts and never miss another episode from the Talking Pools Podcast Network.

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Chemistry Myths That Cost Pool Pros Money (Part 1)

With Natalie Hood & Eric Wall

Running a profitable pool service business isn't just about adding chlorine and hoping for the best. In Part One of this two-part conversation, Natalie Hood sits down with Eric Wall, Director of Training for The Grit Game, to tackle some of the biggest myths that continue to hold pool professionals back.

Drawing on decades of experience in sales, service, construction, retail, and technical training, Eric explains why the cheapest chemical program often becomes the most expensive, why callbacks destroy profitability, and why education—not guesswork—is the key to building a successful service company.

They also discuss the importance of standardized chemical programs, proper testing, customer communication, technician training, and why proactive maintenance beats reactive problem-solving every time.

If you're looking to reduce callbacks, improve customer retention, and build a stronger, more profitable service operation, this episode is packed with practical advice you can put to work immediately.

In This Episode

• Eric Wall's journey into the swimming pool industry
• Why the cheapest chemicals often cost the most
• The hidden cost of callbacks
• Why every technician should follow the same chemical program
• Better testing leads to better decisions
• How customer communication builds long-term loyalty
• Why proactive pool care is more profitable than reactive repairs
• The myth that more chlorine fixes everything
• Building healthier water instead of simply adding more chemicals
• Why education is one of the most valuable investments a pool company can make

Next Wednesday, Natalie and Eric return to continue busting even more common pool industry myths and share additional strategies to help pool professionals work smarter, not hard

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This week on Mondays Down Under, Lee Salisbury, Shane Sneddon, and Nick welcome Westley Collins from Madimack for a deep dive into one of the fastest-evolving areas of the pool industry—heat pump technology.

Westley explains the real difference between traditional on/off heat pumps and modern inverter-driven systems, how variable-speed compressors and fans dramatically improve efficiency, reduce operating costs, and make today's heat pumps quieter than ever before.

The conversation also explores one of the industry's most misunderstood topics: properly sizing a heat pump. From evaporation and pool covers to climate, water features, and pool location, you'll learn why choosing the correct heater involves far more than simply calculating pool volume.

The discussion expands beyond heating into Madimack's growing lineup of pumps, chlorinators, filters, and smart equipment. Wesley explains how inverter technology is now improving variable-speed pumps and salt chlorinators, making equipment quieter, more energy-efficient, easier to retrofit, and smarter than previous generations.

Whether you're a pool professional, builder, retailer, or homeowner looking to better understand modern pool equipment, this episode delivers practical information that can help save energy, reduce operating costs, and improve overall pool performance.

In this episode:

• Why inverter heat pumps outperform traditional on/off models
• How heat pumps actually transfer heat from ambient air
• Proper heat pump sizing and the biggest mistakes installers make
• Why pool covers are the single biggest factor in heating efficiency
• The effects of evaporation, water features, and infinity edges on heat loss
• Installation considerations including airflow and ventilation requirements
• Why today's heat pumps are dramatically quieter
• Variable-speed pump technology and AI-driven flow management
• Smart chlorinator technology and adaptive chlorine production
• Retrofit-friendly equipment design for service professionals
• What's next in pool equipment innovation

Whether you're replacing equipment, designing a new pool, or simply want to understand where pool technology is heading, this episode offers valuable insight from one of the industry's leading manufacturers.

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In this special Fourth of July bonus episode, Kelly and Dan celebrate Independence Day by tackling a topic every pool professional feels at the pump—and on the balance sheet.

As fuel prices rise and suppliers introduce surcharges, many service companies immediately wonder whether they should pass those costs on to their customers. But is that really the answer?

Drawing on four decades of industry experience, Dan breaks down the real numbers behind operating a service vehicle, revealing that fuel often isn't the financial monster many believe it to be. Instead, the discussion shifts toward something even more important: knowing your costs, pricing your services correctly, and building a business that can weather temporary economic swings.

The conversation also explores venture capital's growing presence in the pool industry, the dangers of competing solely on price, and why reputation, education, and customer service remain the greatest competitive advantages independent pool professionals have.

It's a timely conversation about business, freedom, and the value of doing things the right way.

In This Episode

• A special Fourth of July conversation
• The real cost of operating a service vehicle
• Why fuel prices aren't always the biggest expense
• Breaking down vehicle ownership costs
• Fuel surcharges: when they make sense—and when they don't
• Why your pricing should absorb normal market fluctuations
• Understanding your true hourly operating costs
• Why many pool companies undercharge
• The danger of pricing based on competitors
• Venture capital and corporate acquisitions in the pool industry
• Competing against large national companies
• Why reputation beats low prices
• The importance of customer service and education
• Building a sustainable pool business
• Marketing your certifications and professional training

Key Takeaway

Temporary increases in fuel prices shouldn't force a well-run business into panic mode.

The companies that succeed over the long term aren't the ones with the lowest prices—they're the ones that understand their costs, know their value, and refuse to compete solely on price.

In the end, your greatest asset isn't your truck, your chemicals, or your equipment.

It's your reputation.

Happy Independence Day! 🇺🇸

From everyone at the Talking Pools Podcast Network, we wish you and your family a safe, relaxing, and enjoyable Fourth of July.

Thank you to the pool professionals who work long hours throughout the holiday weekend helping families create memories in clean, safe water.

Have a wonderful Independence Day, and thank you for all you do for our industry.

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Everything You Think You Know About Water Testing Is Changing - Wait until you hear about the drones...

Water testing isn't just about getting numbers.

It's about making better decisions.

This week on Floc-It Friday, Rudy Stankowitz sits down with Jonathan Banish, Director of Software at LaMotte, for an inside look at how modern water analysis has evolved from simple test kits into powerful business management tools.

The conversation goes far beyond the Spin Touch photometer. Rudy and Jonathan explore why software has become just as important as chemistry, how accurate testing saves money by preventing unnecessary chemical use, and why tracking water history may be one of the most valuable assets a pool professional can have.

They also discuss customer management, business efficiency, NSF certification, responsible chemical dosing, and where water testing technology may be headed in the future—including a few laughs about drones, superheroes, peanut butter sandwiches, and even Area 51.

Whether you're a one-pole operation or managing hundreds of pools, this episode offers a fascinating look at how technology is reshaping the pool industry.

In This Episode

• Why accurate water testing matters more than ever
• How software has transformed pool service
• The business value of water test history
• Why precision saves chemicals—and money
• Understanding WaterLink Pro
• CRM features built specifically for pool professionals
• Route scheduling and customer management
• Homeowner integration with WaterLink Home
• Preventing customers from shopping elsewhere
• Why water chemistry should be viewed as an ecosystem
• The importance of NSF-certified testing equipment
• Spin Touch accuracy and testing ranges
• Responsible chemical dosing
• How technology improves customer confidence
• The future of automated water testing
• Product development driven by customer feedback

Key Takeaway

The best pool professionals don't just test water.

They collect information.

They recognize patterns.

They document history.

And they use technology to make smarter decisions that improve water quality, reduce chemical costs, and deliver a better experience for every customer.

The future of pool care isn't simply better chemistry.

It's better information.

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TalkingPools #FlocItFriday #WaterTesting #SpinTouch #LaMotte #PoolService #PoolChemistry #PoolProfessional #SwimmingPools #PoolIndustry #WaterAnalysis #PoolTechnology

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The Liability That Could Cost You Everything

Servicing a pool is one thing.

Being held responsible for someone else's decisions is another.

This week on Thursdays with Stephen & Wayne, the conversation dives into one of the most uncomfortable realities facing pool professionals today: what happens when you identify a safety issue, document it, recommend the fix... and the client refuses to act?

From commercial hotels and apartment complexes to homeowner associations and residential accounts, the discussion explores the legal gray areas surrounding code compliance, liability, documentation, and knowing when it's time to walk away from a client.

The episode also revisits the ongoing issues surrounding the Lincoln Memorial Reflecting Pool, discusses lessons learned from a complex commercial automation installation, and explains why documenting safety concerns may be one of the most valuable services a pool professional can provide.

If you've ever wondered, "How many times do I have to tell a client before it's no longer my problem?"—this episode is for you.

In This Episode

• Updates on the Lincoln Memorial Reflecting Pool
• Why source water matters
• Commercial pool liability
• What happens when clients ignore safety recommendations
• How to properly document code violations
• Protecting your company when contracts end
• Commercial vs. residential liability concerns
• Certified letters, emails, and documentation best practices
• Managing clients who refuse to make required repairs
• Annual safety reviews and follow-up recommendations
• Insurance considerations every pool professional should understand
• Occurrence vs. claims-made insurance policies
• Commercial automation and salt chlorination lessons learned
• Real-world troubleshooting with commercial chemical controllers
• The importance of manufacturer support on large installations
• CPO Instructor training opportunities

Key Takeaway

Finding a safety issue isn't enough.

Documenting it.

Communicating it.

Following up appropriately.

And knowing when to walk away...

...may ultimately be what protects your business when something goes wrong.

Sometimes the biggest risk in the pool industry isn't the water—it's the paperwork you didn't create.

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You rinse your dishes before putting them in the dishwasher. You wash your hands before dinner. But somehow, millions of people still jump into their swimming pools covered in sweat, sunscreen, cosmetics, body oils, grass, dirt... and sometimes their dogs do too.

In Part Two of this Myth Busting series, Natalie and special guest Jared Medeiros shift the conversation from commercial aquatic facilities to residential swimming pools—and explain why homeowners often create their own water quality problems without realizing it.

From Fourth of July pool parties and backyard barbecues to dogs swimming, sunscreen buildup, and overloaded pool chemistry, they explain why small habits can have a massive impact on water quality, maintenance costs, and swimmer health.

You'll also learn why commercial pools often maintain better water quality than backyard pools, why "clear water" doesn't always mean "clean water," and how a simple 30-second shower can dramatically reduce chemical costs throughout the swimming season.

If you own a pool—or know someone who does—this episode could save you hundreds of dollars while helping keep your family safer.

In This Episode

• Why showering before swimming saves money
• How swimmers impact residential pool chemistry
• The hidden cost of sunscreen, lotions, cosmetics, and body oils
• Why pool parties dramatically increase chemical demand
• How dogs affect pool water quality
• The truth behind chlorine odor
• Why clear water doesn't always mean clean water
• Why adding more chemicals isn't always the answer
• Commercial pools vs. residential pools
• Why homeowners should learn basic water testing
• How simple habits extend sanitizer effectiveness
• Tips for reducing algae outbreaks after heavy pool use
• Why keeping a testing log improves water quality
• Protecting your investment with better pool care

Key Takeaway

The easiest way to improve your pool isn't buying another chemical.

It's preventing contaminants from entering the water in the first place.

A quick rinse before swimming, regular water testing, and understanding how your pool responds to heavy use can dramatically reduce maintenance costs while keeping your water cleaner, healthier, and easier to manage.

Sometimes the best pool chemistry starts before anyone even gets in the water.

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TalkingPools #PoolCare #SwimmingPool #PoolOwner #PoolMaintenance #WaterChemistry #HealthySwimming #PoolTips #PoolService #BackyardPool #WaterTesting #MythBusting

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New Products, Big Ideas, and Splash 2026 Preview

The countdown to Splash 2026 is on, and this week on Mondays Down Under, Lee, Shane, and Nick take a look at some of the new products and innovations expected to debut at the industry's biggest trade show. But before diving into the latest technology, the conversation starts where many pool businesses find themselves this time of year—surviving end-of-financial-year stocktakes, inventory headaches, and the never-ending challenge of keeping track of service vehicle inventory.

From there, the discussion shifts to why attending industry trade shows is about much more than collecting brochures. It's about gaining new perspectives, networking with peers, discovering better ways to run your business, and seeing firsthand where the industry is headed.

The team highlights several exciting products they're looking forward to seeing at Splash, including autonomous robotic cleaners, advanced oxidation systems paired with low-salt chlorination, next-generation heat pumps with impressive efficiency ratings, and new training opportunities designed to improve water testing and chemistry knowledge.

They also discuss the importance of proper system installation, flow rates for UV and AOP systems, inventory accountability, and why staying current with new technology can give pool professionals a competitive advantage.

Whether you're planning to attend Splash or simply want to know what's coming next in the pool industry, this episode offers an excellent preview of the products, conversations, and innovations everyone will be talking about.

In this episode:

• End-of-financial-year stocktake challenges
• Managing inventory in retail and service businesses
• Service vehicle inventory accountability
• Why tracking serial numbers matters
• Why every pool professional should attend Splash
• Networking versus collecting business cards
• Preview of the 2026 Splash Trade Show
• LaMotte Pacific's new Training Academy
• Autonomous robotic pool cleaners
• Advanced Oxidation Process (AOP) systems
• Low-salt chlorination technology
• UV system installation considerations
• New high-efficiency heat pumps
• Industry education and upcoming expert interviews
• How innovation continues to shape the pool industry

Coming Soon on Talking Pools

The team also previews several upcoming guest interviews featuring leading industry experts covering:

• Water testing and chemistry
• Spa repair and maintenance
• Grounding and electrical safety
• Heating technology
• Equipment innovations from Splash 2026

If you're passionate about improving your business, staying current with new technology, and learning from some of the industry's best, you won't want to miss the upcoming episodes.

📧 Have a topic you'd like covered? Email the team at talkingpools@gmail.com.

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Filtros para Piscinas: Cómo Funcionan, Cómo Elegirlos y Cómo Evitar Errores Costosos

No importa qué tan perfecta sea la química del agua: si la filtración falla, la piscina también falla.

En este episodio de Talking Pools, analizamos a fondo uno de los componentes más importantes de cualquier sistema acuático: el filtro. Desde filtros de arena hasta cartucho y tierra de diatomeas (DE), explicamos cómo funciona cada uno, cuándo utilizarlo, cómo dimensionarlo correctamente y qué errores pueden provocar un rendimiento deficiente o incluso daños en el equipo.

En este episodio aprenderás:

• La diferencia entre filtros de arena, cartucho y tierra de diatomeas (DE).
• Qué tamaño de partícula puede eliminar cada tipo de filtro.
• Por qué el caudal de la bomba determina el tamaño correcto del filtro.
• Cómo calcular el área de filtración necesaria para una piscina.
• Cuándo realizar un retrolavado y cuándo es momento de limpiar manualmente un filtro.
• La regla de los 8–10 PSI para saber cuándo limpiar un filtro.
• Cómo evitar la canalización en filtros de arena.
• Por qué la arena debe reemplazarse aproximadamente cada 5 a 7 años.
• La forma correcta de añadir tierra de diatomeas después de un retrolavado.
• Cómo prevenir daños costosos en rejillas, laterales y válvulas multipuerto.
• La importancia de utilizar el medio filtrante correcto y seguir las recomendaciones del fabricante.

También hablamos sobre:

• Micrones y eficiencia de filtración.
• Ejemplos prácticos para dimensionar filtros comerciales y residenciales.
• Conservación del agua mediante filtros de cartucho.
• Seguridad al manipular sílice y tierra de diatomeas.
• La relación entre la bomba, el filtro y el rendimiento general del sistema hidráulico.
• Consejos prácticos obtenidos de años de experiencia en el campo.

Ya seas técnico de servicio, operador certificado, constructor o simplemente quieras comprender mejor cómo funciona una piscina, este episodio ofrece una explicación clara y práctica sobre uno de los sistemas más importantes para mantener el agua limpia y segura.

Escucha Talking Pools en Apple Podcasts, Spotify y en tu plataforma favorita.

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This week on Talking Pools, Rudy sits down with Carrie Dibrell, publisher of Service Industry News, for an in-depth conversation about the state of the swimming pool service industry, why education matters more than ever, and the responsibility pool professionals carry every single day.

The discussion begins with an update on the ongoing issues surrounding the Lincoln Memorial Reflecting Pool, including statements from both Rhino Linings and Atlantic Industrial Coatings regarding the localized coating failures. Rudy explains the technical questions that remain unanswered, particularly surrounding manufacturer recoat windows and surface preparation, before shifting the conversation back to the professionals who keep pools operating safely every day.

Carrie shares the remarkable story behind Service Industry News' annual Homeowner Water Safety & Drowning Prevention Edition, a publication specifically designed for service technicians to pass along to their customers. What began as a challenge issued by the National Drowning Prevention Alliance has grown into one of the industry's most effective public education tools. Together, Rudy and Carrie discuss how pool professionals can become the bridge between technical service and homeowner safety while also creating additional value for their businesses.

The conversation explores some of today's biggest challenges facing service companies, including homeowners purchasing equipment online and expecting professionals to install it, declining profit margins, technician retention, employee training, and the increasing need for affordable education for new technicians. Carrie explains why Service Industry News has remained focused on the service technician for nearly four decades and why education continues to be the number one reason readers engage with trade publications.

Rudy and Carrie also dive into:

• The changing role of trade publications in a digital world
• Why technician education is the industry's greatest investment
• Electrical safety and the need for more service-specific training
• Pool chemical incidents and preventing feeder accidents
• Why every service professional should understand their legal responsibilities
• The growing concerns surrounding Airbnb and short-term rental pools
• Swimply pools and commercial pool regulation
• Industry myths that refuse to die—including acid columns, cyanuric acid, phosphates, and black algae
• Why chloramines remain one of the most misunderstood subjects in swimming pool chemistry
• The importance of testing beyond just free chlorine and pH
• Why continual education is essential as science evolves

As always, Rudy mixes technical discussion with humor, industry commentary, and a healthy dose of Gen X sarcasm while reminding listeners that behind every clean, safe swimming pool is a dedicated service professional whose work often goes unnoticed.

In This Episode

• Reflecting Pool coating update
• Rhino Linings and Atlantic Industrial Coatings statements
• Service Industry News' drowning prevention initiative
• Educating homeowners about pool safety
• Technician training and workforce development
• The challenge of online equipment sales
• Electrical safety for pool professionals
• Chemical feeder failures and liability
• Airbnb and Swimply pool safety
• Pool industry myths vs. modern science
• Chloramines and indoor pool air quality
• Why education remains the industry's greatest asset

Resources Mentioned

• Service Industry News – Free subscription for pool service professionals
• Homeowner Drowning Prevention Special Edition
• Lincoln Memorial Reflecting Pool rehabilitation discussion
• Pool service education and technician safety initiatives

Connect with Talking Pools

🎙 New episodes every week featuring the latest industry news, chemistry, equipment, safety, and conversations with the people shaping the swimming pool industry.

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What happens when a customer's heater fails... and the replacement part simply doesn't exist anywhere in the country?

This week, Steve and Wayne dive into the realities of modern pool service, where solving problems often has less to do with technical skill and more to do with navigating manufacturers, distributors, supply chains, and customer expectations. From chasing down an elusive electric heater control board to discussing how relationships with manufacturer representatives can make—or break—a difficult service call, the conversation offers an honest look at the behind-the-scenes challenges pool professionals face every day.

Later in the episode, Steve is joined by Pat Grignon of the California Pool Association for another Insurance Interlude. Together they tackle an important question that many commercial service companies eventually encounter:

Can another company legally operate under your commercial pool license?

The discussion explores liability, insurance implications, contractor licensing, and why helping another business could expose your own company to significant legal risk if done improperly.

The episode wraps with a candid conversation about distributor relationships, manufacturer voucher programs, pricing pressures, and why customer service—not loyalty programs—ultimately determines where professionals choose to spend their money.

Topics Discussed

• Why sourcing replacement parts has become increasingly difficult
• A real-world case involving a commercial 54 kW electric pool heater
• Supply chain challenges affecting manufacturers and distributors
• Why maintaining relationships with manufacturer representatives matters
• When repairing equipment no longer makes financial sense
• Commercial pool licensing requirements in California
• Can another company legally use your license?
• Insurance and liability considerations when lending credentials
• Additional insured requirements and subcontractor risk
• Distributor pricing, voucher programs, and customer loyalty
• How manufacturer-distributor conflicts affect service companies
• Why great customer service is still the industry's greatest competitive advantage

Key Takeaways

• Not every equipment failure is a technical problem—sometimes it's a supply chain problem.
• Strong relationships with manufacturers and distributors often determine how quickly difficult problems get resolved.
• Allowing another company to operate under your license can create significant legal and insurance exposure.
• Before entering any licensing or subcontracting arrangement, consult both your insurance professional and legal advisor.
• Customers ultimately buy service, responsiveness, and trust—not brand names.

Connect With Talking Pools

Have a question or topic you'd like discussed on the show?

Email: talkingpools@gmail.com

Your question could be featured on an upcoming episode, and if your topic is used, you might even receive a Talking Pools thank-you gift.

Talking Pools Podcast
Where pool professionals talk to pool professionals—bringing together education, chemistry, business, technology, and the real-world challenges facing today's aquatic industry

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Should You Shower Before Getting in the Pool? Absolutely.

In this episode, Natalie Hood sits down with Jared Madero of The Grit Game to tackle one of the most ignored signs at aquatic facilities: "Please Shower Before Entering the Pool." Together, they explore why a simple 30-second rinse can significantly impact water quality, swimmer health, air quality, and operational costs.

Topics Covered

• Why pre-swim showers matter more than most swimmers realize
• The biological load every swimmer brings into the water
• Sweat, makeup, lotions, cologne, and personal care products in pools
• The difference between chlorinated water and sterile water
• Why the "chlorine smell" is actually a warning sign
• Chloramines and their impact on indoor air quality
• Why showering after swimming is just as important
• The shared responsibility between swimmers and pool operators
• Common misconceptions about public and commercial pools
• How swimmer behavior affects water clarity, chemical demand, and overall pool health

Key Takeaway

A clean pool starts before you ever enter the water. Showering before and after swimming helps reduce contaminants, improve swimmer comfort, lower chemical demand, and create a healthier aquatic environment for everyone.

Connect

For more pool industry education, chemistry discussions, and aquatic facility insights, subscribe to the Talking Pools Podcast.

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In this episode of Mondays Down Under, hosts Lee Salisbury, Shane Melrose, and Nick take listeners behind the scenes of awards season, conference travel, industry recognition, and the importance of networking within the swimming pool industry. From award ceremonies across Australia to upcoming conferences and trade shows, the conversation explores how professional development, industry engagement, and relationship building continue to shape successful pool businesses.

Episode Highlights

Awards Season Across Australia and New Zealand

Lee shares her experience attending both the ACT and New South Wales industry awards ceremonies, celebrating outstanding achievements from pool builders, technicians, retailers, and service professionals. The hosts discuss the significance of industry recognition and the challenges many professionals face when considering self-nomination for awards.

The Challenge of Self-Nomination

The discussion explores why many highly qualified professionals hesitate to put themselves forward for awards, despite being deserving candidates. The hosts examine potential alternatives, including peer nominations, and discuss ways industry organizations might encourage greater participation from technicians, retailers, and service professionals.

What Really Happens Behind the Judging Process

Lee offers insight into the award judging process, explaining how applications are reviewed, scored, and evaluated by multiple judges. The conversation highlights the extensive effort that goes into ensuring fairness and recognizing excellence across a wide range of industry categories.

Recognizing Excellence in the Pool Industry

Several award winners and finalists are recognized throughout the episode, including discussions about the qualities that separate outstanding businesses and professionals from the rest of the field. The hosts emphasize the importance of technical expertise, customer service, mentorship, and industry leadership.

The Value of Industry Conferences

The conversation shifts to conference season, with discussions about supplier conferences, trade events, educational opportunities, and networking experiences. The hosts share stories from conferences held in destinations including New Zealand, Fiji, Vietnam, Thailand, Israel, and beyond.

Why Networking Matters

Beyond product training and education, the hosts explain how conferences create opportunities to build relationships, exchange ideas, learn from peers, and develop lifelong friendships within the industry. These connections often prove just as valuable as the formal educational sessions themselves.

Looking Ahead to Splash

With the upcoming Splash Trade Show approaching, the hosts preview educational sessions, industry forums, awards presentations, networking events, and opportunities for listeners to connect with the Talking Pools team in person.

Winter Recharge Before Summer Returns

As the southern hemisphere enters winter, the discussion concludes with a reminder about the importance of rest, recovery, and preparing for the next busy season. The hosts encourage business owners and staff alike to use the quieter months to recharge and invest in professional development.

Key Takeaways

• Industry awards recognize far more than popularity—they reward professionalism, technical expertise, and dedication.
• Many deserving professionals never enter awards due to reluctance around self-promotion.
• Conferences provide education, networking, and valuable business-building opportunities.
• Strong industry relationships often lead to better business outcomes and lifelong professional connections.
• The quieter winter months offer an important opportunity to recharge before the demands of the next season arrive.

Connect With Talking Pools

Have a topic suggestion or question for the Talking Pools Podcast Network? Reach out at talkingpools@gmail.com and the team will direct your question to the most appropriate host.

TalkingPools #MondaysDownUnder #PoolIndustry #SwimmingPoolProfessionals #PoolTechnician #PoolBuilder #PoolRetail #Splash2026 #SPASA #PoolIndustryAwards #PoolBusiness #SwimmingPools #PoolPodcast #IndustryNetworking #ProfessionalDevelopment

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¿Burbujas de Aire en la Piscina? Cómo Encontrar una Fuga en el Lado de Succión

En este episodio, Rudy explica paso a paso cómo diagnosticar uno de los problemas más comunes en los sistemas de circulación de piscinas: las burbujas de aire que regresan constantemente a través de las boquillas de retorno. A través de ejemplos prácticos y técnicas sencillas de inspección, aprenderás a diferenciar entre una fuga en el lado de succión y una fuga en el lado de presión, así como los puntos más comunes donde suelen ocurrir estos problemas.

Temas Principales

Cómo identificar una fuga en el lado de succión

Las burbujas de aire continuas que aparecen en los retornos mientras la bomba está funcionando suelen indicar que el sistema está aspirando aire en algún punto entre la bomba y la piscina. Rudy explica por qué este síntoma es una de las señales más claras de una fuga en el lado de succión.

Diferencia entre fugas de succión y fugas de presión

No todas las fugas se comportan igual. El episodio analiza cómo una fuga en el lado de presión normalmente pierde agua mientras la bomba funciona y puede introducir aire cuando el sistema se apaga, mientras que una fuga de succión suele aspirar aire continuamente durante la operación.

Las primeras verificaciones que debes realizar

Antes de pensar en reparaciones complejas, se revisan los elementos más sencillos:

• Nivel de agua de la piscina.
• Posibles vórtices en el skimmer.
• Cestas obstruidas.
• Válvulas parcialmente cerradas.
• Restricciones de flujo que puedan provocar cavitación.

Inspección de la tapa de la bomba y la junta tórica

Las tapas transparentes pueden desarrollar pequeñas grietas difíciles de detectar. También se explica cómo inspeccionar correctamente la junta tórica, cuándo reemplazarla y por qué es importante utilizar únicamente lubricantes a base de silicona o teflón.

El sello mecánico de la bomba

Rudy describe el funcionamiento del sello mecánico y explica por qué es el único punto del sistema que puede simultáneamente aspirar aire y perder agua. También ofrece consejos prácticos para identificar un sello defectuoso mediante una inspección visual rápida.

Revisión de tapones de drenaje y carcasa de la bomba

El episodio cubre la inspección de tapones de drenaje, juntas y posibles grietas en la carcasa de la bomba que podrían permitir la entrada de aire al sistema.

Uso de crema de afeitar para localizar fugas

Una técnica sencilla pero efectiva: aplicar crema de afeitar alrededor de uniones y conexiones para observar si se forma un embudo o depresión que indique la entrada de aire.

Cuándo llamar a un especialista en detección de fugas

Cuando todas las inspecciones visibles han sido descartadas y la sospecha apunta a una línea subterránea, Rudy explica por qué es momento de contactar a un profesional especializado en detección de fugas.

Lo Que Aprenderás

• Cómo diferenciar una fuga de succión de una fuga de presión.
• Qué componentes inspeccionar primero.
• Cómo detectar problemas en juntas tóricas y tapas de bombas.
• Cómo identificar un sello mecánico defectuoso.
• Técnicas sencillas para localizar entradas de aire.
• Cuándo una fuga requiere intervención profesional.

Frase Clave del Episodio

"Las burbujas de aire constantes en los retornos no son normales. El sistema te está diciendo exactamente dónde comenzar a buscar."

Escucha Más

Para más capacitación técnica sobre hidráulica, filtración, química del agua y diagnóstico de problemas en piscinas, sigue el podcast Talking Pools Podcast y mantente al día con nuevos episodios cada semana.

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This week on Floc-It Friday, Rudy Stankowitz takes aim at one of the most misunderstood concepts in pool chemistry: pH drift. If you've ever been told that pH "just goes up," Rudy has news for you. Water doesn't drift. Chemistry doesn't shrug. And carbon dioxide may be controlling your pool far more than you've been taught.

Before diving into chemistry, Rudy opens with a satirical pool industry news segment covering algae in Washington's Reflecting Pool, Leslie's recent financial improvements, private equity acquisitions, above-ground pool recalls, and the growing obsession with smart pool equipment.

Topics Covered

Breaking News from the Pool World

A tongue-in-cheek look at:

• Algae growth in the Reflecting Pool near the National Mall
• "Operation Green Freedom" and a fictional crop-duster copper sulfate deployment
• Leslie's reporting improved sales and customer activity
• Ongoing consolidation of pool service companies through private equity acquisitions
• Above-ground pool recalls making national headlines
• The industry's growing fascination with app-connected heat pumps and automation

Why "pH Drift" Is a Bad Explanation

Rudy challenges one of the industry's most common phrases.

Water does not mysteriously "drift."

When pH changes, chemistry is causing it.

This episode explains why saying pH drift is often an observation rather than an explanation and why understanding the underlying chemistry matters.

The Pool Is Breathing

One of the most important concepts discussed:

Your swimming pool is continuously exchanging gases with the atmosphere.

Topics include:

• Gas exchange at the air-water interface
• Chemical equilibrium
• Carbon dioxide movement
• Why pools are dynamic systems rather than static containers of water
• How atmospheric chemistry influences water chemistry every second of every day

Carbon Dioxide: The Hidden Driver of pH Rise

Most pool professionals focus on chlorine, alkalinity, calcium hardness, and acid additions.

Rudy explains why carbon dioxide deserves far more attention.

Learn about:

• Carbon dioxide dissolution
• Carbonic acid formation
• The carbonate buffering system
• Why carbon dioxide leaving the water causes pH to rise
• The relationship between carbon dioxide, bicarbonate, and carbonate chemistry

Eric Knight's Brilliant Cyanurate-Alkalinity Explanation

Referencing the June 3rd episode of Rule Your Pool, Rudy revisits Eric Knight's explanation of why cyanurate alkalinity is treated differently depending on the calculation being performed.

Discussion includes:

• Why cyanurate contributes to total alkalinity
• How muriatic acid protonates cyanurate ions
• The difference between cyanurate ions and cyanuric acid
• Why total alkalinity and carbonate alkalinity are not interchangeable
• When to use carbonate alkalinity for LSI calculations
• Why total alkalinity is still used for acid demand calculations

Does pH Still Matter When CYA Is Present?

A detailed review of:

• The FC/CYA relationship
• Hypochlorous acid concentration
• The effects of pH on sanitizer strength
• Why maintaining the proper chlorine-to-CYA ratio matters
• Pathogen kill times at different pH levels
• Giardia and leptospira examples demonstrating how pH can still influence disinfection performance

Total Alkalinity Is Not a Chemical

One of the central lessons of the episode:

Total alkalinity is a measurement, not a substance.

Topics include:

• Buffering capacity
• Acid neutralizing capacity
• Carbonate and bicarbonate systems
• Why alkalinity gets blamed for everything
• The difference between cause and effect in water chemistry

Le Chatelier's Principle and Pool Chemistry

Rudy breaks down one of chemistry's most important concepts into practical pool language.

Learn:

• What happens when equilibrium is disturbed
• How the carbonate system responds to carbon dioxide loss
• Why hydrogen ion concentration changes
• The actual mechanism behind rising pH

Why Waterfalls, Spas, Bubblers, and Deck Jets Raise pH

If your backyard resembles a miniature Bellagio, this section is for you.

Topics include:

• Aeration and turbulence
• Increased gas exchange
• Carbon dioxide stripping
• Why decorative water features often accelerate pH rise
• Understanding the relationship between aeration and water balance

Salt Systems and pH Rise

A common misconception is addressed:

Salt systems do not create pH.

Instead, they create conditions that accelerate carbon dioxide loss.

Discussion includes:

• Hydrogen gas production
• Increased turbulence
• Gas transfer dynamics
• Why salt pools often experience persistent pH rise

Acid and Aeration: The Ultimate Demonstration

Rudy explains why the classic acid-and-aeration method for lowering total alkalinity proves that carbon dioxide—not alkalinity—is driving pH rise.

A practical chemistry lesson every service technician should understand.

Key Takeaways

• pH does not mysteriously drift.
• Carbon dioxide is often the real driver of pH rise.
• Total alkalinity is a measurement, not a chemical.
• Aeration accelerates carbon dioxide loss.
• Salt systems indirectly contribute to rising pH by increasing gas exchange.
• Understanding equilibrium makes pool chemistry easier to predict.
• Once you understand carbon dioxide, many long-standing pool chemistry mysteries disappear.

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In this Thursday edition of Talking Pools, hosts Steve Sherwood and Wayne Ivusich dive into the realities of running a successful pool service company. From referral programs and pricing challenges to difficult customer interactions and the importance of building relationships with manufacturer representatives, this episode offers practical business advice for pool professionals. The conversation also includes an insurance-focused discussion on the growing topic of natural swimming pools and the unique risks they present.

Topics Covered

Why Referrals Are Still the Best Marketing Tool

Steve explains why customer referrals continue to be one of the most effective ways to grow a pool service business. Rather than chasing online reviews or discount programs, he discusses building trust with existing clients and rewarding long-term customer relationships.

The Reality of Pool Service Pricing

Not all pool companies charge the same rates. Steve shares a real-world example of a prospective client comparing prices and why competing solely on price often creates problems. The discussion highlights the importance of communicating value, professionalism, reliability, and service quality.

Managing Difficult Customer Expectations

From emergency requests to customers demanding specific service times, the hosts discuss how setting boundaries and maintaining clear expectations protects both the customer and the service company. They explain why not every client is the right fit for every business.

Commercial vs Residential Pool Customers

Why are commercial clients often easier to work with than residential customers? Steve shares his perspective on dealing with engineering departments, facility managers, and property owners versus individual homeowners with highly specific expectations.

Insurance Interlude with Pat GranonCan Natural Swimming Pools Be Insured?

Pat Granon from the California Pool Association joins the show to discuss insurance considerations surrounding natural swimming pools. The conversation explores whether natural pools are classified as pools for insurance purposes and what coverage options may be necessary for companies servicing them.

Additional Risks of Natural Pools

The discussion examines concerns involving:

• Communicable disease exposure
• Pollution liability
• Professional liability risks
• Biological filtration systems
• Potential legal exposure from waterborne illnesses

Pat explains why standard general liability coverage may not always be enough and discusses additional policy options that service companies should consider when working with natural swimming pools.

Is a Natural Pool Really a Pool?

The hosts debate where natural pools fit within the industry and whether maintaining biology instead of traditional water chemistry creates a fundamentally different risk profile for operators and service providers.

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In this episode of the Talking Pools Podcast, host Natalie Hood sits down with Mike Collins, President of Tenjam, to uncover the often-overlooked realities of in-pool furniture. While most homeowners shop based on appearance and price, Mike explains why comfort, engineering, maintenance requirements, water depth compatibility, and long-term performance matter far more once the furniture is actually sitting in the pool.

From ergonomics and furniture design to pool covers, vinyl liners, fiberglass pools, and maintenance concerns, this episode challenges many of the assumptions surrounding today's popular tanning ledges and sun shelves.

Topics Covered in This Episode

Why Two Pool Loungers That Look Identical Can Perform Completely Differently

Mike explains how ergonomics, contouring, lumbar support, water management systems, and manufacturing quality dramatically impact comfort and usability. What looks great in a photo may become uncomfortable or frustrating after only a few uses.

The Hidden Problem with Water-Filled Furniture

Many in-pool furniture designs rely on trapped water for weight and stability. Mike discusses how some loungers can weigh more than 160 to 260 pounds when filled, creating challenges for homeowners, pool service professionals, and anyone using automatic pool covers.

Pool Covers and Furniture: Friend or Foe?

The conversation explores why many service professionals dislike heavy in-pool furniture and how furniture design can determine whether opening and closing an automatic cover becomes a simple task or a major inconvenience.

Does Heavy Furniture Really Mean Better Furniture?

One of the industry's biggest misconceptions is that heavier furniture automatically equals greater stability. Mike explains the science of buoyancy, water displacement, and how thoughtful engineering can create stable furniture without excessive weight.

Comfort Matters More Than Most People Realize

Not all in-pool furniture is designed with actual human comfort in mind. The discussion examines common design flaws and how proper ergonomics can dramatically improve the user experience for adults, children, and multi-generational families.

The Maintenance Nobody Talks About

Furniture left in pools year-round faces constant exposure to UV light, calcium scaling, scum lines, algae growth, and other environmental challenges. Mike explains what homeowners should know before purchasing furniture and why drainage design matters.

Vinyl Liner and Fiberglass Pool Considerations

Many pool owners have heard that luxury in-pool furniture isn't compatible with vinyl liner or fiberglass pools. Mike separates fact from fiction and discusses how furniture weight, movement, and construction can affect pool surfaces over time.

Why Water Depth Should Be Part of Every Furniture Conversation

One of the most overlooked aspects of pool design is matching furniture to tanning ledge depth. The episode explores how different water depths create completely different user experiences and why builders should discuss furniture plans with homeowners before construction begins.

Pool Furniture Is More Than Decoration

Today's in-pool furniture is no longer simply a visual accessory. The right furniture can influence how homeowners use their pools, interact with guests, enjoy tanning ledges, and maximize their outdoor living spaces.

Key Takeaways

• Comfort should be evaluated, not assumed.
• Furniture weight does not automatically equal quality.
• Pool covers and furniture compatibility matter.
• Maintenance requirements vary significantly between brands.
• Vinyl liner and fiberglass pools require careful furniture selection.
• Water depth should influence furniture decisions before a pool is built.
• Proper engineering often matters more than appearance alone.
• The cheapest option may become the most expensive over time.

Memorable Quote

"What looks similar online can perform very differently once it's in the water, and understanding the engineering behind the product can make all the difference in long-term satisfaction."

Connect with the Guest

Learn more about Mike Collins and TenJam's innovative approach to in-pool furniture design, ergonomics, and outdoor living solutions by visiting their website and social media channels.

Revdup Apparel
a custom apparel company built for the pool industry. Founded by pool professionals

The Grit Game
The Grit Game, is not just playing the game, we’re changing it. 500+ years industry experience,

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

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In this episode of the Talking Pools Podcast, hosts Lee Salisbury, Shane Sneddon, and Nick discuss one of the most challenging and often frustrating aspects of pool service: leak detection. From simple dye tests and bucket tests to advanced acoustic listening devices, pressure testing, and underground leak locating equipment, the team shares real-world experiences, troubleshooting techniques, and lessons learned from years in the field.

Topics Covered

Why Leak Detection Is a Specialized Skill

Leak detection often goes far beyond finding a wet spot in the yard. The hosts discuss how locating leaks requires patience, methodical troubleshooting, experience, and sometimes specialized equipment that represents a significant investment for a service company.

Common Leak Sources Every Technician Should Check First

Before investing in advanced equipment, technicians can often identify many leaks through basic inspection and process-of-elimination techniques, including:

• Multiport valve waste lines
• Hydrostatic relief valves
• Skimmer box cracks
• Skimmer faceplates and gaskets
• Return fittings
• Suction-side plumbing
• Equipment pad leaks
• Pump lid cracks and air leaks

The hosts explain why many leaks can be found without expensive equipment when a systematic approach is used.

Dye Testing: Every Technician's Best Friend

One of the most effective and affordable leak detection tools remains simple dye testing. The discussion covers:

• How dye reveals water movement
• Why water table levels can affect results
• Choosing the right dye color for different pool finishes
• Common mistakes when performing dye tests
• Creative field solutions using syringes, plasticine, and simple tools

The team also discusses fluorescent dyes and situations where standard dye colors become difficult to see.

When the Water Table Changes Everything

Heavy rainfall and high groundwater can completely change leak detection results. Shane shares examples where visible holes in vinyl liners showed no water loss because surrounding groundwater pressure equalized the leak. Understanding groundwater conditions is critical when diagnosing suspected leaks.

Vinyl Pool Leak Challenges

The hosts discuss:

• Large vinyl liner tears
• Aging liner failures
• Temporary patching methods
• When repairs are no longer practical
• Recognizing when liner replacement is the only realistic solution

Real-world examples illustrate why some repairs become recurring service calls if underlying liner deterioration is ignored.

Fiberglass Pool Failures and Structural Issues

Several unusual fiberglass pool failures are discussed, including:

• Pool walls collapsing due to improper backfill
• Hydrostatic valve failures
• Pools lifting out of the ground despite being full of water
• Drainage design failures around pool shells

These stories highlight why understanding soil conditions and groundwater management is just as important as understanding plumbing.

Advanced Leak Detection Equipment

Shane explains the equipment used by professional leak detection companies, including:

• Acoustic microphones
• Pipe microphones
• Pressure testing systems
• Underground listening devices
• Sonar and sound-based locating systems

The discussion includes how these systems work, their limitations, and why training is essential before offering leak detection as a professional service.

Is Leak Detection Worth Adding to Your Business?

For service companies considering expanding into leak detection, the hosts discuss:

• Equipment costs
• Training requirements
• Insurance considerations
• Break-even analysis
• Market demand
• Scheduling and labor requirements

They emphasize the importance of understanding profitability before investing heavily in specialized services.

Knowing When to Call a Specialist

Not every pool company needs to perform advanced leak detection. The hosts discuss the value of building relationships with trusted specialists and recognizing when a problem exceeds your equipment, experience, or risk tolerance.

Real-World Leak Stories

The episode features several memorable leak investigations, including:

• A pool that only leaked intermittently
• A cracked pump lid causing major system issues
• Underground plumbing surprises
• Faulty underground repairs
• Hidden plumbing modifications discovered during excavation

These stories demonstrate why leak detection often feels more like detective work than pool service.

Field Tips and Tricks

The hosts share practical technician tips, including:

• Bucket testing procedures
• Using plasticine and Blu Tack for temporary line isolation
• Why proper expansion plugs matter
• Temporary repair products that actually work
• The dangers of underground rubber couplers
• Repair materials for emergency situations

These small tricks can save technicians hours of frustration in the field.

Key Takeaway

Successful leak detection is built on a systematic process of elimination. Start with the obvious, verify assumptions, test methodically, and know your limitations. Whether you're using a simple dye syringe or advanced acoustic equipment, the goal remains the same: gather evidence, eliminate possibilities, and follow the facts until the leak reveals itself.

Connect With Talking Pools

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En este episodio, Rudy responde una pregunta que recibe con frecuencia en el campo: ¿cuánta tierra de diatomeas (DE) debe agregarse realmente a un filtro después de una limpieza completa? A través de un enfoque práctico y fácil de entender, explica cómo determinar la cantidad correcta basándose en el área de superficie del filtro y no simplemente en estimaciones o costumbres heredadas.

Temas Principales

La importancia de la dosis correcta de DE

Muchos técnicos y operadores agregan menos tierra de diatomeas de la necesaria después de limpiar un filtro. Rudy explica por qué esta práctica puede afectar el rendimiento de la filtración y cómo asegurarse de que el filtro reciba la carga adecuada.

Cómo se calcula el área de superficie de una rejilla DE

Utilizando una rejilla estándar de 19 pulgadas de diámetro como ejemplo, se revisa el proceso para convertir pulgadas a pies y calcular el área de superficie mediante la fórmula del área de un círculo (π × radio²).

Por qué cada lado de la rejilla cuenta

Las rejillas de los filtros DE tienen dos caras activas de filtración. El episodio muestra cómo considerar ambas superficies para obtener una medición precisa del área total de filtración.

Determinando el área total del filtro

Una vez calculada el área de una sola rejilla, Rudy demuestra cómo multiplicar ese valor por el número total de rejillas para determinar la superficie completa del filtro. En el ejemplo utilizado, un conjunto de 12 rejillas proporciona aproximadamente 47.28 pies cuadrados de área de filtración.

La regla de la industria para la carga de DE

Se analiza la recomendación comúnmente aceptada de agregar aproximadamente 1.25 libras de tierra de diatomeas por cada 10 pies cuadrados de área de filtración. A partir de esta fórmula, se calcula la cantidad total necesaria para el sistema de ejemplo.

Conversión práctica a cucharadas

Para facilitar el trabajo en campo, Rudy convierte el peso requerido de DE en cucharadas o paladas estándar, explicando que una palada típica contiene aproximadamente media libra de tierra de diatomeas. Esto permite realizar ajustes rápidos sin necesidad de una balanza.

La regla sencilla para recordar

Después de realizar todos los cálculos, Rudy comparte una forma mucho más fácil de estimar la cantidad de DE necesaria en sistemas que utilizan rejillas estándar de 19 pulgadas: aproximadamente una cucharada o palada por cada rejilla. Una regla práctica que simplifica enormemente el proceso para técnicos y operadores.

Lo Que Aprenderás

• Cómo calcular correctamente el área de superficie de un filtro DE.
• Cuánta tierra de diatomeas agregar después de una limpieza completa.
• Cómo convertir libras de DE a medidas prácticas de campo.
• Por qué agregar muy poca DE puede afectar el desempeño del filtro.
• Un método rápido para estimar la carga adecuada utilizando el número de rejillas del sistema.

Sobre el Presentador

Rudy Stankowitz, de Aquatic Facility Training & Consultants, comparte conocimientos prácticos basados en décadas de experiencia en la industria de piscinas, ayudando a técnicos, operadores y profesionales acuáticos a comprender no solo qué hacer, sino también por qué hacerlo.

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In this thought-provoking Floc It Friday episode, Rudy Stankowitz takes a step away from chemistry myths, manufacturer sound-offs, and social media debates to explore a topic that has generated considerable discussion in both the pool industry and online communities: natural swimming pools. Drawing from four peer-reviewed scientific studies provided by Professor Charles Gerba, Rudy examines what the current scientific literature actually says about biological water treatment systems, pathogen control, microbial communities, and public health.

Before diving into the science, Rudy also shares a personal message recognizing National PTSD Awareness Month, discussing the unseen challenges many industry professionals carry and reminding listeners that they are never alone in their struggles.

In This Episode

• Why natural swimming pools represent a fundamentally different philosophy from traditional disinfected pools
• The role of biological treatment systems, regeneration zones, gravel beds, and microbial communities
• A review of a documented 2001 German outbreak involving more than 200 illnesses associated with a public nature-like swimming pond
• What researchers discovered about swimmer exposure, water ingestion, and viral transmission
• The findings of a Canadian risk assessment examining pathogen behavior in natural swimming ponds
• How filtration rates, turnover times, and treatment efficiency influence health outcomes
• The potential role of UV disinfection and why questions remain about its interaction with biological ecosystems
• Research from Spain examining microbial populations and fecal contamination in natural swimming pools
• Wildlife as a potential source of contamination in recreational waters
• The importance of biofilms and the complex microbial communities that inhabit them
• Why cyanobacteria, algae, and aquatic microbiology continue to raise important scientific questions
• The challenges of identifying microbial populations without site-specific testing
• What a 2024 One Health review reveals about algae, cyanobacteria, recreational water quality, and public health
• The difference between visible water quality and the unseen biological processes occurring beneath the surface
• Why scientific uncertainty is not a weakness, but a critical part of the scientific process

Key Takeaway

The current scientific literature does not conclude that natural swimming pools are inherently unsafe, nor does it suggest that all questions surrounding their operation have been answered. Instead, the research consistently points toward the need for continued study, monitoring, challenge testing, and a deeper understanding of the biological communities responsible for water treatment. As Rudy emphasizes throughout the episode, science advances not by defending positions, but by asking better questions.

Topics Discussed

• Natural swimming pools
• Biological water treatment
• Recreational water health risks
• Pathogen control
• Biofilms
• Cyanobacteria
• Algae ecology
• Public health
• Water quality monitoring
• Environmental microbiology
• Charles Gerba
• Risk assessment
• One Health research

Mentioned During the Episode

• Professor Charles Gerba
• Canadian Natural Swimming Pool Risk Assessment
• German Nature-Like Swimming Pond Outbreak Investigation
• Spanish Natural Swimming Pool Microbial Study
• 2024 One Health Review on Algae and Recreational Waters
• National PTSD Awareness Month

Sponsors

The 2026 Talking Pools Podcast Pool Industry Mentor Award is proudly supported by:

• BlueRay XL
• LaMotte Company
• Revved Up Apparel
• Aqua Comfort Water Group

Research on Natural Pools https://drive.google.com/file/d/1QpahWoVh3DDoNPwdw3oFsnbmUEj_umrS/view?usp=sharing

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🌐 Website: https://www.talkingpools.com

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This week on the Talking Pools Podcast, Wayne Ivusich and Steve Sherwood take listeners on a journey through some of the strangest, funniest, and most unforgettable experiences pool professionals encounter in the field. What begins as a discussion about a pool overrun with frogs quickly evolves into a collection of stories that highlight the reality of working around water every day.

Wayne and Steve invite listeners to share the weirdest things they have ever discovered in skimmer baskets and pool systems, leading to stories involving snakes, squirrels, possums, underwear, rodents nesting beneath winter covers, and even a horse that found its way through a safety cover and into a swimming pool. The conversation is both humorous and educational, reminding listeners that no two days in the pool industry are ever the same.

The episode then shifts to a more serious discussion about water clarity and swimmer safety. Wayne recounts a tragic real-world drowning incident in a cloudy public pool, emphasizing why clear water is not simply an aesthetic goal but a critical life-safety requirement. The hosts discuss why operators should never compromise visibility standards and why maintaining proper filtration and water chemistry remains one of the most important responsibilities in aquatic operations.

Steve also addresses the growing trend of misleading social media pool "miracle fixes" and viral videos that promise instant water recovery through tablets or additives. The hosts explain why proper pool chemistry does not work that way and encourage listeners to be skeptical of products that appear too good to be true.

In this week's insurance segment, Steve is joined by Pat from California Pool Association Insurance Services to continue their discussion about a unique consulting project involving pools at a doggy daycare facility. The conversation explores liability concerns, insurance requirements, hold-harmless agreements, commercial pool responsibilities, and the challenges of maintaining aquatic facilities that are operated by people whose primary focus is animal care rather than water management. The discussion provides valuable insight for service companies considering unusual or high-liability clients.

The second half of the episode dives deep into robotic pool cleaners, filtration systems, and service efficiency. Steve explains why robotic cleaners have become essential tools for modern pool professionals, discusses the pros and cons of suction-side, pressure-side, corded, and cordless cleaners, and shares how automation can dramatically improve service quality while reducing labor hours. The hosts also discuss customer expectations, communication, and the importance of establishing clear responsibilities between pool professionals and facility operators.

Finally, Wayne and Steve discuss professional education, the value of Certified Pool Operator (CPO) training, and opportunities for experienced professionals to become CPO instructors themselves. The conversation highlights how education improves safety, builds confidence, creates additional revenue opportunities, and helps elevate professionalism throughout the industry.

Topics Covered

• Weirdest things ever found in skimmer baskets
• Wildlife encounters in swimming pools
• Pool safety and water clarity
• Real-world drowning prevention lessons
• Social media pool chemistry myths
• Doggy daycare pool liability concerns
• Insurance and hold-harmless agreements
• Commercial pool management challenges
• Robotic pool cleaners and automation
• Sand filters vs. cartridge filters
• Customer expectations and communication
• CPO certification and instructor training
• Building a stronger pool service business

Connect With Talking Pools

🎧 Listen on Apple Podcasts, Spotify, and everywhere podcasts are available.

🌐 Visit: Talking Pools Podcast Network

📧 Email your strangest pool stories to: talkingpools@gmail.com

TalkingPools #PoolService #SwimmingPoolIndustry #PoolPros #CPOTraining #PoolMaintenance #CommercialPools #PoolSafety #PoolTech #AquaticsProfessionals

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In this episode of the Talking Pools Podcast, host Natalie Hood sits down with Michael Thill, Regional Sales Manager with The Grit Game, to tackle some of the biggest misconceptions surrounding sales, distribution, retail operations, dealer support, and business growth in the swimming pool industry. Michael shares lessons learned from more than 15 years in retail, distribution, service, renovations, and manufacturer representation, offering a behind-the-scenes look at what really drives success in today's marketplace.

From his unexpected introduction to the industry in 2011 as a part-time helper at Caribbean Pools to leadership roles with PoolCorp and now The Grit Game, Michael discusses the power of company culture, mentorship, relationship building, and why loving what you do can completely transform your career.

Topics Covered in This Episode

Do Dealers Only Care About Price?

Michael explains why price is often the first question asked—but rarely the deciding factor. Customers and dealers alike are willing to pay more when they receive exceptional service, expert guidance, and genuine support. The conversation explores how value consistently outperforms price in long-term business relationships.

Why Product Knowledge Still Matters

The discussion challenges the idea that customers should educate themselves before entering a retail store. Natalie and Michael explain why knowledgeable staff remain one of the most valuable assets a business can have and how ongoing education creates better customer experiences, stronger teams, and increased profitability.

The Real Purpose of Retail Stores

Contrary to popular belief, customers don't only visit pool stores when something breaks. The episode explores how successful retailers create environments that foster loyalty, trust, community, and repeat business long after the initial sale.

Distribution Is More Than Moving Boxes

Michael shares what he learned working inside distribution and why great distributor representatives function as educators, problem-solvers, business developers, and strategic partners—not simply order takers.

Inventory, Forecasting & Supply Chain Realities

The pair discuss common misconceptions about inventory availability, forecasting, lead times, and why communication between dealers, distributors, manufacturers, and reps is critical to maintaining product availability and supporting business growth.

Building Better Dealer Relationships

What makes a dealer easy to support? What creates challenges? Michael shares candid insights about adaptability, openness to change, communication, and why strong relationships remain one of the most powerful business tools available.

Why Great Products Don't Always Win

The conversation explores why even outstanding products can struggle to gain market share and how education, awareness, promotion, and dealer buy-in often matter more than product quality alone.

Promotion vs. Discounting

One of the most practical discussions of the episode focuses on the difference between promoting products and discounting them. Michael explains why businesses often rush to markdowns before fully utilizing effective marketing, customer engagement, and event-driven promotion strategies.

Key Takeaways

• Relationships outperform transactions.
• Product knowledge remains a competitive advantage.
• Great customer experiences create loyalty beyond price.
• Distribution and manufacturer reps can be valuable business partners.
• Forecasting and communication reduce inventory challenges.
• Education fuels growth at every level of the industry.
• Promotion creates excitement; discounts should be a last resort.
• Long-term success comes from investing in people, not just products.

Memorable Quote

"Plants don't grow in the same pot they started in. They need new soil, new opportunities, and continued cultivation. Businesses are no different." — Michael Thill

Whether you're a builder, service professional, retailer, distributor, manufacturer, or sales representative, this episode provides valuable insight into the relationships, strategies, and mindset required to thrive in today's pool industry.

TalkingPools #PoolIndustry #PoolBusiness #DealerSupport #Distribution #SalesLeadership #PoolProfessionals #RetailSuccess #BusinessGrowth #AquaticsIndustry #NatalieHood #MichaelThill

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This week, Andrea takes listeners on a rapid-fire tour through some of the most misunderstood topics in pool service, water chemistry, equipment operation, and aquatic safety. From saltwater chlorine generation and pH rise to phosphates, storm cleanup pricing, cavitation, combined chlorine, and why nobody should ever trust the phrase "pee is sterile," this episode blends practical field experience with real-world pool science.

Among the topics discussed:

• Why salt chlorine generators produce chlorine gas—not sodium hypochlorite—and what that means for water chemistry.
• The real reason pH tends to rise in saltwater pools.
• Why algae is not always the fault of the service technician.
• Equipment failures, power outages, circulation issues, and other overlooked causes of algae outbreaks.
• The surprising amount of urine, sunscreen, body oils, and other contaminants introduced by swimmers.
• How bather waste contributes to chlorine demand and combined chlorine formation.
• Why commercial and residential pool operators should pay attention to damaged drain covers and entrapment hazards.
• The importance of maintaining visibility to the main drain and avoiding cloudy water conditions.
• A realistic discussion on phosphates, when they matter, and when they may not.
• Hurricane preparation strategies, customer communication, and establishing storm cleanup pricing.
• Water hammer, cavitation, and the costly damage they can cause to circulation equipment.
• How improper chemistry corrections can lead to scaling, cloudy water, and calcium precipitation.
• Why Sarah argues the filter is more like the kidneys than the heart of a swimming pool system.
• Cold-water benefits, reduced algae pressure, and seasonal chemical considerations.
• Heat stroke recognition, prevention, and emergency response.
• Why weekly oxidation remains an important tool for managing combined chlorine.
• Air relief valves, trapped air, and equipment safety.
• Water circulation patterns, dead spots, and their impact on water quality.
• The differences between sanitizers, oxidizers, and disinfectants—and why chlorine and bromine serve multiple roles in aquatic environments.
• Understanding total alkalinity, carbonate alkalinity, and cyanuric acid corrections in everyday pool operations.

Key Takeaway

One of the recurring themes throughout this episode is that successful pool operation is rarely about a single chemical, piece of equipment, or magic solution. Safe, clear water depends on understanding how circulation, filtration, sanitation, hydraulics, maintenance practices, and human behavior all interact. Whether discussing algae prevention, storm recovery, equipment protection, or swimmer hygiene, the message remains the same: understanding the science makes better pool professionals.

Listen Now

Available on Apple Podcasts, Spotify, YouTube, and everywhere podcasts are heard.

TalkingPools #PoolService #PoolChemistry #SwimmingPool #PoolProfessional #WaterQuality #PoolIndustry #CPO #Aquatics #PoolTech

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This week on Mondays Down Under, Lee Salisbury, Shane Melrose, and Nick discuss one of the more unusual sides of the pool industry: pools built for animals. What starts as a conversation about winter swimming temperatures quickly turns into a fascinating look at dog splash parks, crocodile enclosures, equestrian facilities, koi ponds, and the unique water quality challenges that come with maintaining aquatic environments that weren't designed for humans.

Nick shares his experience servicing a commercial dog splash pad attached to a boarding kennel and dog daycare facility. Complete with water features, filtration systems, UV sanitation, ORP control, and large hair-catching pre-filters, the installation demonstrates just how much engineering can go into keeping canine swimmers safe while maintaining water quality. The hosts discuss the realities of servicing these facilities, from dealing with dog hair and elevated sanitizer demand to understanding what pathogens and contaminants may be introduced by animal bathers.

The conversation expands into public aquatic facilities that host special dog-swimming events after the regular swimming season ends. Lee describes a commercial pool that transforms into a dog-friendly attraction before winter closure, complete with dog treats, pup cups, and scheduled swimming sessions. The hosts explore why these events have become popular while also examining the additional maintenance and sanitation concerns that come with allowing animals into traditionally human-focused aquatic environments.

Along the way, the team shares stories from the field, including crocodile enclosure maintenance, pools converted into fish ponds, koi installations, dogs trapped under pool covers, kangaroos damaging vinyl liners, and other unexpected encounters that remind listeners that pool service often extends far beyond residential backyards.

The discussion also dives into commercial pool design and operations, including Australia's practice of color-coding commercial plumbing systems to identify filtered water, unfiltered water, waste lines, and chemical treatment circuits. The hosts explain how these visual systems help technicians navigate complex plant rooms and improve troubleshooting efficiency.

Finally, the group reviews sanitation considerations for splash pads and interactive water features, including secondary sanitation requirements, UV systems, ozone treatment, pathogen control, chlorine contact times, and the challenges of maintaining safe water quality in facilities with high bather loads and small water volumes. The episode concludes with practical advice for service professionals managing pools where pets are frequent swimmers and why proper filtration, sanitation, and maintenance become even more important when four-legged bathers are involved.

In This Episode

• Commercial dog splash pads and daycare aquatic facilities
• Filtration and sanitation challenges created by animal bathers
• Public pools that host dog swimming events
• Crocodile enclosures, equestrian pools, and koi pond conversions
• Commercial plant room plumbing color-coding systems
• UV, ozone, ORP, and splash pad sanitation requirements
• Microbiological concerns associated with animal swimming
• Practical maintenance recommendations for pools used by pets
• Real-world field stories from Australia and New Zealand
• Why dog hair may be one of a technician's biggest challenges

Connect With Talking Pools

Listen to new episodes every week across the Talking Pools Podcast Network featuring industry professionals from around the world discussing pool service, water chemistry, commercial aquatics, equipment, operations, and the challenges technicians face every day.

Available on Apple Podcasts, Spotify, YouTube, and everywhere podcasts are found.

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Bienvenido al Programa de Certificación de Especialista en Prevención y Erradicación de Algas, impartido por Rudy Stankowitz. En este curso aprenderás a abordar las algas en las piscinas desde una perspectiva completamente diferente: una basada en la ciencia ambiental, la química del agua, la hidráulica y la experiencia real en el campo, en lugar de los típicos tratamientos químicos de “echar productos y esperar lo mejor”.

A muchos profesionales de piscinas se les enseña a ver las algas como el problema principal. Este curso desafía esa idea. A lo largo del programa aprenderás que las algas suelen ser un síntoma de problemas más profundos relacionados con la circulación, la filtración, las condiciones ambientales, la eficiencia del desinfectante, el balance del agua y las prácticas operativas. Comprender esas causas de fondo es lo que separa a un técnico que constantemente reacciona a los brotes de algas de un profesional que sabe cómo prevenirlos antes de que comiencen.

Este curso explora cómo cada piscina funciona como su propio ecosistema acuático único. Factores como la vegetación circundante, cuerpos de agua cercanos, exposición solar, carga de bañistas, tipo de superficie de la piscina, ubicación geográfica, eficiencia de filtración y diseño hidráulico influyen en el comportamiento del agua y en los tipos de algas que tienen mayor probabilidad de desarrollarse. Debido a que no existen dos piscinas verdaderamente idénticas, la prevención efectiva de algas requiere ir más allá de los métodos genéricos y desarrollar un protocolo de cuidado personalizado para cada piscina individual.

Los estudiantes aprenderán a “pensar más allá de la piscina” evaluando las condiciones ambientales y operativas que rodean la instalación. Descubrirás cómo los árboles, el polen, los fertilizantes, las mascotas, los patrones climáticos, la acumulación de residuos, los fosfatos, las zonas muertas de circulación e incluso los cambios estacionales pueden influir drásticamente en la calidad del agua y el crecimiento de algas. Al comprender estos factores contribuyentes, comenzarás a reconocer patrones que te permitirán predecir y prevenir problemas de algas de manera más efectiva.

El curso también introduce las diferencias biológicas entre diversas formas de algas y biopelículas de cianobacterias presentes en piscinas, incluyendo algas verdes, algas mostaza, algas negras y moho blanco del agua. Aprenderás por qué tratamientos que funcionan extremadamente bien en una piscina pueden fracasar en otra, y cómo comprender el organismo involucrado permite desarrollar estrategias de remediación más precisas, rentables y exitosas.

Uno de los principales enfoques del programa es aprender a trabajar con la ciencia en lugar de luchar constantemente contra ella. Explorarás las relaciones entre el pH, la aireación, la eficiencia del desinfectante, los fosfatos, la contaminación ambiental y el movimiento del agua, mientras aprendes cómo pequeños ajustes operativos pueden generar mejoras significativas en la estabilidad del agua y en la prevención de algas.

Al finalizar este curso, tendrás una comprensión más sólida de cómo identificar señales de advertencia ambientales, diagnosticar problemas recurrentes de algas, desarrollar estrategias de tratamiento personalizadas, mejorar la estabilidad del agua a largo plazo y crear piscinas más fáciles de mantener. Más importante aún, comenzarás a pensar como un verdadero profesional acuático: alguien capaz de identificar las causas fundamentales detrás de los problemas de calidad del agua en lugar de simplemente reaccionar a los síntomas.

Ya seas nuevo en la industria de las piscinas o un profesional experimentado en servicio y mantenimiento, este curso está diseñado para ayudarte a desarrollar conocimientos técnicos más profundos, mejorar tus habilidades de diagnóstico, reducir el uso innecesario de químicos y posicionarte como un experto más confiable y respetado dentro de tu mercado.

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This week on Floc-It Friday, Rudy Stankowitz takes listeners on a journey that starts with a surprisingly heated social media debate about natural swimming pools and ends somewhere in the future of artificial intelligence, predictive maintenance, and autonomous pool care.

After receiving a flood of messages asking whether natural swimming pools are truly safe, Rudy shares the Facebook post that unexpectedly sparked a debate with advocates of natural pool systems. The discussion explores concerns about cyanobacteria, biofilms, phytoplankton toxins, and the potential risks associated with naturally managed aquatic environments. Rudy explains why his position has never been anti-natural pool, but rather pro-science, pro-testing, and pro-data. He also shares a direct response from renowned environmental microbiologist Professor Charles Gerba, whose comments on natural waters, disease transmission, and the importance of healthy skepticism add valuable perspective to the conversation.

The episode then shifts gears into a much larger discussion about how dramatically the swimming pool industry has evolved over the past several decades. Rudy reflects on entering the business during an era of paper route sheets, handwritten invoices, filing cabinets, road maps, and technicians whose greatest diagnostic tool was experience rather than technology. He explains how much of the industry once relied on instinct, memory, and hard-earned field knowledge passed from one generation to the next.

Listeners will hear an in-depth examination of how water testing transformed from subjective color matching to sophisticated digital analysis. Rudy discusses the progression from OTO and DPD testing to FAS-DPD and modern photometric systems, highlighting how improved testing did more than provide better numbers—it exposed inconsistencies and helped move the industry away from guesswork and toward true diagnostics.

Drawing from his own research into black algae and cyanobacteria, Rudy explores the concept of pools as living ecosystems rather than simple containers of water. He discusses biofilms, microbial communities, prevention strategies, and why future pool care must focus on understanding entire systems rather than merely reacting to visible symptoms. The conversation touches on copper, silver, zinc, and the broader philosophy of preventative water management.

The discussion expands into comfort technologies and the changing expectations of modern pool owners. Rudy examines how heat pumps, cooling systems, automation, and environmental controls have shifted pools from seasonal luxuries to highly managed recreational environments designed around convenience, predictability, and user experience. Along the way, he shares the unforgettable story of Ozzy Osbourne attempting to cool his swimming pool with 3,000 pounds of ice.

Professionalism also takes center stage as Rudy discusses how the public perception of pool service has changed. Today's technicians are expected to understand chemistry, hydraulics, automation, electrical systems, filtration, customer service, data analysis, and business management. He explains why professional appearance, continuing education, certifications, and information sharing have become critical components of industry growth and credibility.

Finally, Rudy looks ahead to the future. He explores the growing role of sensors, remote monitoring, predictive maintenance, artificial intelligence, drones, robotics, and machine learning. Rather than replacing skilled professionals, Rudy argues that these technologies will amplify expertise, allowing future technicians to spend less time collecting information and more time interpreting it. He paints a picture of an industry increasingly driven by data while still relying on the judgment and experience that only people can provide.

This episode is part history lesson, part industry analysis, part philosophy, and part glimpse into the future. Most importantly, it asks a simple question:

What happens when an industry stops reacting to problems and starts understanding why they happen in the first place?

In This Episode

• Natural swimming pools and the science behind the controversy
• Professor Charles Gerba's thoughts on natural waters and disease risks
• The evolution of pool water testing
• Cyanobacteria, biofilms, and preventative water management
• Why clear water isn't always clean water
• The rise of digital diagnostics and photometric testing
• Heat pumps, cooling systems, and comfort technology
• Professional identity in the pool industry
• The future of AI, robotics, drones, and predictive maintenance
• Why expertise will matter more than ever in the decades ahead

Sponsored By

• BlueRay XL
• LaMotte Company
• Aqua Comfort Water Group
• Service Industry News
• Revved Up Apparel
• Jacks Magic
• AquaStar Pool Products

Connect With Talking Pools

📧 talkingpools@gmail.com
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🌐 CPO Class
🌐 Online Pool Classes

The swimming pool industry didn't change overnight. It changed one innovation, one lesson, and one better question at a time.

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This week on Thursdays with Wayne & Steve, the guys dive into one of the least glamorous—but most important—aspects of operating commercial swimming pools: documentation, compliance, and dealing with health inspectors. What starts as Steve covering pools while his service manager attends a college graduation quickly turns into a discussion about inaccurate logbooks, misunderstood regulations, and the real-world consequences of bad record keeping.

Steve shares a surprising encounter involving a health inspector allegedly advising a technician to record “ideal” water chemistry values instead of actual test results. The conversation explores why accurate reporting is essential, why documenting corrective actions matters just as much as recording test results, and how falsified records can create serious liability issues for operators and service companies alike.

Wayne and Steve discuss the reality that not all health inspectors interpret regulations the same way. Drawing from decades of experience, they explain why building strong relationships with local health departments is critical and why operators should remain present during inspections whenever possible. The hosts also examine situations where inspectors have provided conflicting information and discuss the importance of understanding the actual code rather than relying solely on verbal guidance.

The conversation expands into the growing controversy surrounding Swimply and other pool-sharing platforms. As more homeowners rent their pools to the public, some states are beginning to classify those facilities as commercial pools. Wayne and Steve break down what that means from a regulatory standpoint and discuss the additional requirements, safety equipment, signage, inspections, and liability concerns that could accompany such a classification.

Woof Woof: The Insurance Interlude

In this week's insurance segment, Steve is joined by Pat Grignol of the California Pool Association to tackle an unusual situation involving dog daycare facilities operating swimming pools for canine recreation and swim programs. The discussion explores insurance implications, bonding and grounding concerns, installation versus service liability, and the many questions pool professionals should ask before agreeing to maintain unconventional aquatic facilities.

Pat offers practical guidance on how service companies can protect themselves, including recommendations regarding pool installation responsibilities, contractual protections, and the importance of ensuring proper insurance coverage when servicing specialty facilities. The conversation highlights just how quickly liability can escalate when commercial activities involve animals, customers, and water.

Also Discussed in This Episode

• Why cyanuric acid deserves more frequent testing than many operators realize
• Commercial pool logbooks and legal documentation requirements
• The difference between recording readings and recording corrections
• Common inspection issues involving depth markers, handrails, and safety equipment
• Why health inspectors often interpret regulations differently
• Appealing questionable inspection findings
• The shortage of health inspectors in many jurisdictions
• Commercial pool requirements triggered by pool rental services
• Insurance concerns for specialty pools and animal recreation facilities
• Why communication with manufacturers can sometimes be as valuable as consulting regulators
• The importance of education and continuing training for inspectors and operators alike

Sponsored By

• LaMotte Company
• Council for the Model Aquatic Health Code (CMAHC)
• BlueRay XL
• Aqua Comfort Water Group
• Revved Up Apparel

Key Takeaway

A pool logbook isn't just paperwork. It's a legal document, an operational record, and often your first line of defense when questions arise. Whether you're dealing with health inspections, commercial pool regulations, Swimply rentals, or even doggy daycare pools, accurate reporting and a solid understanding of the rules can make the difference between smooth operations and major headaches.

📧 Questions for the show?
talkingpools@gmail.com

Talking Pools Podcast — helping pool professionals stay informed, stay compliant, and stay ahead of the

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In this episode of the Talking Pools Podcast, host Natalie Hood of The Grit Game sits down with Adam Beech, founder and CEO of PoolBrain, for an in-depth discussion about the operational challenges facing modern pool service companies and the technology being developed to solve them. Adam shares his journey from operating a 20-truck pool service company in Phoenix, Arizona, to creating one of the industry's fastest-growing software platforms after realizing that technician accountability, customer retention, and operational scalability were problems traditional management methods could not fully solve.

The conversation explores PoolBrain's latest breakthrough: fully automated LSI (Langelier Saturation Index) chemical dosing. Adam explains how PoolBrain now integrates with the Arenda calculator to automate complex water chemistry calculations, allowing companies to establish their preferred LSI methodology once and have the system consistently execute those calculations for technicians in the field. The result is reduced training time, increased consistency, improved water balance, and fewer chemistry-related mistakes.

Natalie and Adam also discuss one of the industry's most persistent challenges: technician turnover. Adam explains how PoolBrain was originally built to solve the difficulties of managing field technicians, maintaining service quality, and scaling operations without increasing administrative burden. The discussion highlights how automation can reduce training requirements, standardize procedures, and help companies maintain quality regardless of staffing changes.

The episode takes a deep dive into the growing role of automation in pool service operations, including:

• Automated chemical dosing
• AI-assisted tablet recommendations
• Customer communication systems
• Route management
• Billing automation
• Service verification
• Preventative maintenance alerts
• Equipment monitoring
• Inventory management innovations

Adam explains how modern software is shifting pool companies from reactive management to proactive operations by identifying problems before they become customer complaints. Examples include tracking PSI trends to detect clogged impellers, identifying recurring chemistry issues before pools turn green, and automatically notifying customers when routes change.

One of the most anticipated segments focuses on PoolBrain's future inventory management system. Adam outlines a vision of fully automated inventory tracking that follows products from supplier purchase to truck stock to chemical consumption at individual pools. The goal is a closed-loop inventory ecosystem that dramatically reduces waste, improves accountability, and eliminates countless hours of manual inventory management.

Natalie also challenges Adam on several common industry myths, including:

• "Software is only for large companies."
• "All pool software is basically the same."
• "Technicians hate software."

Adam explains why smaller companies often benefit just as much as larger operations and why modern pool software is evolving far beyond simple digital service logs into comprehensive operational platforms.

The discussion concludes with a look at the future of the industry, including remote equipment monitoring, automated chemistry management, AI-assisted operations, integrated supplier purchasing, and the increasing role of data-driven decision-making in pool service businesses. Adam shares his belief that many operational tasks currently performed manually will become fully automated within the next five years, allowing service companies to focus more on customer relationships and business growth.

Whether you're a single-pole operator, route manager, service technician, or owner of a multi-truck operation, this episode offers a fascinating look at how technology is reshaping the future of pool service.

Key Topics Discussed

• The origins of PoolBrain
• Technician turnover and accountability
• Automated LSI dosing
• AI-driven chemical recommendations
• Customer communication automation
• Service verification and photo documentation
• Inventory management and purchasing automation
• Operational scalability
• Customer portals and self-service tools
• The future of AI in pool service
• Remote monitoring and predictive maintenance
• Why software is becoming essential for competitive pool companies

Guest

Adam Beach
Founder and CEO of PoolBrain, former pool service company owner, and software innovator focused on solving operational challenges within the pool service industry.

Host

Natalie Hood
Director of Education and Events at The Grit Game

Learn More

PoolBrain Official Website

TalkingPools #PoolBrain #PoolService #SwimmingPoolIndustry #LSI #PoolChemistry #PoolTech #PoolBusiness #PoolIndustryTechnology #AutomationInPools

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On this week's Tuesday edition of Talking Pools, Andrea delivers a rapid-fire collection of pool industry myths, misconceptions, pet peeves, and hard-earned observations from the field. What started as an episode about common pool myths quickly evolved into a full-blown list of industry hot takes, terminology frustrations, safety reminders, and the kinds of misconceptions that refuse to die.

Before diving into the chaos, Andrea discusses the brutal summer heat, challenges in the field, a commercial pool battling bug issues caused by water level problems, and announces her new merchandise store featuring designs such as "Mind Your Own Pool Business" and "I'm Your Pool Guy's Pool Guy." She also shares plans for subscriber-exclusive content and future Patreon support.

The episode includes industry news from a Kentucky waterpark that was forced to drain and refill a lazy river following an equipment-related hazardous materials incident. Andrea also highlights an extensive list of upcoming pool, spa, aquatics, water safety, and trade events scheduled throughout late 2026 and early 2027.

The main discussion centers on a collection of misconceptions that continue to frustrate pool professionals:

• Why calling every chlorine product "shock" can create dangerous chemical handling situations.
• The difference between actual industry standards and practices simply passed down from technician to technician.
• What professionals really mean when they say they "keep" chemistry at a certain level.
• Why understanding active ingredients matters more than trusting marketing labels.
• The truth about "chlorine lock" and why chlorine isn't actually locked.
• When cyanuric acid levels become problematic and when they don't.
• Common misunderstandings surrounding Total Dissolved Solids (TDS).
• Why phosphates are not always the emergency many people make them out to be.
• The reality that algae outbreaks are not always the fault of the service professional.
• Misconceptions surrounding Virginia Graeme Baker (VGB) compliance and pool safety.
• Why safety should never be optional in the pool industry.
• Organisms that chlorine struggles to eliminate, including Cryptosporidium and Baylisascaris.
• Why urine in pools is not as harmless as some people believe.
• Limitations of salt system boost and super-chlorination modes.
• A candid discussion on natural swimming pools and the health concerns they raise.

Along the way, Andrea delivers plenty of humor, blunt opinions, practical field experience, and a reminder that many pool problems are far more nuanced than social media comments often suggest. Whether you're a service technician, pool operator, builder, or simply someone who enjoys industry debates, this episode offers a refreshing look at some of the most misunderstood topics in modern pool care.

Topics Covered

• Pool chemistry myths
• Shock vs chlorine terminology
• Cyanuric acid misconceptions
• Chlorine lock explained
• Phosphates and algae control
• TDS and water replacement
• VGB compliance and safety
• Saltwater pool operation
• Commercial pool regulations
• Natural pool debate
• Industry standards vs tradition
• Waterborne illness prevention
• Pool service field experiences

Sponsors

The 2026 Talking Pools Podcast Pool Industry Mentor Award is proudly supported by:

• BlueRay XL
• LaMotte Company
• Revved Up Apparel
• Aqua Comfort Water Group

These companies continue to support mentorship, education, and professional development throughout the pool and aquatics industry.

TalkingPools #PoolService #PoolChemistry #SwimmingPools #PoolProfessional #PoolIndustry #WaterSafety #CPOTraining #PoolMaintenance #AquaticsProfessionals

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This week on Mondays Down Under, Lee, Shane, and Nick sit down with Lee from AIS Water for a fascinating deep dive into the world of saltwater chlorination, chlorinator cells, and the rare-earth metal quietly impacting pool owners across the globe: ruthenium.

AIS Water has spent more than three decades focused exclusively on saltwater chlorination, manufacturing everything from residential chlorinators to massive commercial systems used around the world. Lee shares insights from both the Australian and international markets while explaining why chlorinator replacement cells have become significantly more expensive in recent years.

The conversation explores how ruthenium—a critical component used in chlorinator cell coatings—has skyrocketed in price due to global supply constraints, geopolitical instability, increased demand from electronics and AI data centers, and reduced mining output. What once cost around $400 USD per ounce now costs more than $1,600 USD per ounce, creating major challenges for manufacturers and consumers alike.

The team discusses:

• Why ruthenium is essential for modern reverse-polarity chlorinator cells
• Whether alternative materials could eventually replace ruthenium
• The real reasons some chlorinator cells last 10+ years while others struggle to survive warranty periods
• How manufacturers balance quality, longevity, and rising production costs
• Why reverse-polarity technology changed the industry forever
• The differences between older mesh-style cells and modern flat-plate designs
• How coating consistency impacts chlorine production and cell lifespan
• Why AIS continues to prioritize long-term durability over lower-cost shortcuts

The discussion also ventures into water chemistry and operating conditions that dramatically affect chlorinator performance and longevity. Lee explains how low salt levels, improper testing methods, reverse-polarity frequency, phosphates, water temperature, and flow rates can all influence chlorine production and shorten cell life.

Listeners will learn:

• Why running low salt levels can reduce cell life by thousands of hours
• The difference between chloride testing and conductivity-based salt readings
• Why TDS and actual salt levels are not the same thing
• How cold water impacts chlorine generation
• Best practices for winter chlorinator operation
• Why some chlorinators produce exactly what their labels claim while others may not
• The importance of understanding chlorinator output ratings and testing standards

The episode also touches on emerging wellness trends, including cold plunges and hot-cold therapy pools, and the unique challenges these environments create for saltwater chlorination systems.

Whether you're a service technician, retailer, builder, or simply someone who wants to better understand what is happening inside a saltwater chlorinator, this episode offers a rare behind-the-scenes look at the science, engineering, and economics driving one of the most important pieces of equipment in modern swimming pools.

Got questions about saltwater chlorination, chlorinator cells, phosphates, magnesium chloride, or pool chemistry? Let us know and we may bring Lee back for a future episode.

Talking Pools Podcast – Mondays Down Under
Because sometimes the most important thing in your pool isn't what you can see—it's what is happening on a microscopic layer of ruthenium-coated titanium.

SwimmingPools #PoolService #SaltWaterPools #PoolIndustry #PoolChemistry #TalkingPoolsPodcast #AISWater #PoolProfessionals

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This week on the Talking Pools Podcast, Rudy Stankowitz delivers one of the most brutally honest and emotionally grounded episodes yet — blending psychology, mentorship, advanced chemistry, industry culture, and drowning prevention into a single unapologetic ride through the modern swimming pool industry.

Rudy opens the episode by tackling something most people in the industry rarely discuss openly: the mental chaos of becoming good at pool care. He breaks down how the swimming pool industry often throws people into the deep end with little structure, little guidance, and an overwhelming amount of misinformation. From social media “experts” diagnosing pools based on vibes instead of testing, to the psychological toll of green pool emergencies and impossible customer expectations, Rudy explains why mentorship matters more now than ever.

The episode then dives into the deeper meaning behind the Talking Pools Podcast Mentor of the Year Award, revealing how last year’s nominations exposed stories of mentors helping people survive addiction, rebuild careers, regain confidence, and completely change the trajectory of their lives. Rudy discusses this year’s explosive growth in nominations and gives recognition to sponsors helping support mentorship culture throughout the industry, including Blu-Ray XL, Rev’d Up Apparel, and AquaComfort Water Group.

Midway through the episode, Rudy gives a shout-out to The Chlorine King Show and host Erik Taylor, praising the show’s authentic “in-the-trenches” perspective and raw humor that resonates with pool service professionals battling the same daily chaos.

Then comes the chemistry deep dive.

Rudy breaks down the biological differences between copper, silver, and zinc in swimming pool treatment systems — explaining why they are not interchangeable “miracle metals,” but instead function as entirely different biological stressors against algae, cyanobacteria, bacteria, and biofilms. He explores how copper disrupts photosynthesis and metabolism, silver attacks microbial survival systems, and zinc interferes with surface attachment and biofilm formation. The episode also explores the role of sequestrants, bioavailability, metal balance, and how improper chelation can reduce effectiveness.

Using one of the most memorable analogies of the episode, Rudy describes:
“Chlorine is the cop kicking in the door. Copper is the cutting power. Silver disables the command center. Zinc tears down the bunker where they’re hiding.”

The episode closes on an incredibly serious and emotional topic: drowning prevention.

Referencing the latest homeowner drowning prevention issue from Service Industry News, Rudy discusses the psychological reality of drowning incidents, the importance of layered safety systems, and why pool professionals should view themselves as frontline safety advocates — not just chemistry experts or repair technicians. He discusses silent drowning, complacency, gate failures, supervision assumptions, CPR, alarms, electrical safety, and the emotional weight of preventable tragedy.

This episode blends science, sarcasm, psychology, mentorship, chemistry, and hard truths into one of the most powerful Floc-It Friday episodes yet.

🎧 Listen now on Spotify, Apple Podcasts, and everywhere podcasts are found.

TalkingPools #PoolService #SwimmingPool #PoolChemistry #MentorshipMatters

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In this episode, Steve Sherwood shares insights on pool maintenance, commercial vs residential pools, insurance tips, and new hobbies like sailing. Perfect for pool professionals looking to optimize their business and safety practices.

keywords

pool maintenance, commercial pools, residential pools, insurance, sailing, pool chemicals, pool equipment, client management, pool industry tips

key topics

• Differences between residential and commercial pools
• Pricing strategies for pool services
• Insurance claims and liability management
• New hobbies and their lessons for business
• Pool equipment innovations and maintenance tips

Sound Bites

• "File a claim if there's injury, always"
• "Carry insurance, it's there for a reason"
• "Robotic vacuums save time and effort"

Chapters

00:00
Introduction and Overview of Insurance Obligations

15:14
Understanding Claims and Notifications

17:08
Injury Claims: When to File

18:34
Property Damage Claims: Weighing Your Options

22:48
Special Considerations for Service Companies

24:51
Liability and Insurance Interactions

LaMotte Company
LaMotte Company is a leading manufacturer of water quality testing products & pool test kits

California Pool Association
Pool Industry Trade Organization

CMAHC
The Council for the Model Aquatic Health Code promotes health & safety at public swimming pools

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AI, Automation, and the Future of the Pool Industry

With Special Guest Fred Ross

What happens when a pool industry veteran with roots in Silicon Valley, data centers, transportation logistics, and large-scale commercial pool operations sits down to talk about artificial intelligence?

You get one of the most eye-opening conversations we’ve ever had on Myth Busting Wednesdays.

This week, host Natalie Hood sits down with Fred Ross — former tech executive, entrepreneur, commercial pool operator, and industry innovator — to discuss the rapidly approaching collision between AI technology and the swimming pool industry.

Fred shares his incredible journey from the transportation world into Silicon Valley tech, eventually building one of the largest independent commercial pool operations on the West Coast with 50 employees and over $5 million in annual revenue. Along the way, he witnessed firsthand the industry’s resistance to technology, standardized processes, and scalable training systems.

Together, Natalie and Fred tackle some uncomfortable but necessary questions:

• Is AI about to radically change hiring in the pool industry?
• Can artificial intelligence actually identify better employees than humans?
• Will digital AI agents eventually replace customer service staff?
• Are robotic pool technicians closer than we think?
• What happens to one-pole-and-a-truck companies when smarter competitors begin embracing automation?
• Will future pool companies be built around technology rather than chemistry knowledge alone?

The conversation dives deep into the realities of AI agents, automated recruiting, intelligent training systems, robotic cleaners, smart equipment, and the growing divide between companies willing to evolve and those still operating like it’s 1960.

Fred explains why the real bottleneck in the pool industry isn’t chemistry — it’s business operations, hiring, training, communication, and scalability. He also breaks down how AI can dramatically reduce administrative burdens while helping companies improve customer communication, employee training, and operational consistency.

Meanwhile, Natalie brings the conversation back to the human side:

• customer service
• education
• mentorship
• workforce development
• professional standards
• and the fear many people feel watching technology evolve this quickly

This episode balances excitement, concern, humor, and realism as the two discuss where the industry may be heading over the next decade.

Whether you’re excited about AI…
terrified of it…
or somewhere in between…

this conversation will absolutely make you think.

Because the future of the pool industry may not belong to the company with the biggest route anymore…

It may belong to the company that learns fastest.

🎧 Listen now on Spotify, Apple Podcasts, YouTube, and everywhere podcasts are streamed.

SwimmingPool #PoolIndustry #ArtificialIntelligence #PoolService #AI #CommercialPools #PoolPros #MythBustingWednesdays

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This week on 🎙️ Andrea Unfiltered, Andrea delivers exactly what listeners have come to expect: chaotic honesty, pool industry reality checks, accidental nightmare fuel, and a reminder that working around water can get weird fast.

Andrea opens the episode discussing an adults-only waterpark in Texas featuring swim-up bars, lazy rivers, floating food delivery, DJs, and giant hot tubs — and explains in vivid detail why she absolutely wants no part of it. Between the thought of people never leaving the water and “lazy river snack service,” Andrea spirals into one of the funniest disgust-rants in recent memory.

The mood then shifts as Andrea discusses two tragic pool-related incidents that highlight the importance of water safety awareness and drowning prevention. One story involves a young girl in Brazil who died after becoming trapped by a pool suction system, leading Andrea into a serious discussion about hair entrapment hazards, drain safety, and the importance of teaching children to stay away from suction outlets and grates.

She also covers a bizarre and heartbreaking Florida incident where a vehicle crashed through pool fencing and struck a woman sunbathing beside a swimming pool, emphasizing how unpredictable and dangerous pool environments can become.

The main topic of the episode was inspired by a Facebook post Andrea made about a green Airbnb pool that triggered a flood of angry internet comments. Andrea explains what actually caused the pool to turn green — rain dilution, excessive fresh water additions, heat, heavy bather load, leaking water loss, pets, and inconsistent occupancy — while dismantling the myth that algae problems happen for only one reason.

From there, the episode becomes a full deep dive into how weather affects swimming pool chemistry, including:

• Chlorine demand
• UV degradation and photolysis
• Rain dilution
• Wind-blown contaminants
• Phosphate introduction
• Heat-related sanitizer loss
• Bather waste
• Splash-out and drag-out
• Animal contamination
• Commercial pool sanitation concerns

Andrea also spends significant time discussing heat exhaustion and heat stroke prevention for pool professionals working outdoors in extreme temperatures. She shares warning signs technicians should watch for, explains the seriousness of heat-related illness, and offers practical cooling and hydration advice for service techs grinding through summer routes.

Things take a hilariously horrifying turn when Andrea explains just how much fecal matter the average swimmer introduces into a pool. Using rice grains as a visual comparison, she breaks down “poop math” for hotel pools, pool parties, and crowded commercial facilities in a way listeners will never un-hear. If you’ve ever wanted to rethink your next hotel hot tub experience, this episode delivers.

Andrea closes the show discussing animals around pools, raccoon contamination, Baylisascaris roundworm concerns, chlorine response protocols, and why showering before entering a pool matters far more than most people realize.

Equal parts educational, horrifying, hilarious, and brutally honest, this episode perfectly captures why Andrea Unfiltered continues to resonate with pool professionals everywhere.

⚠️ Listener warning: You may never look at rice, hotel pools, or lazy rivers the same way again.

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This week on the 🇦🇺🇳🇿 edition of the Talking Pools Podcast, Lee, Shane, and Nick welcome longtime industry veteran and chemistry expert John Harding of Lo-Chlor Chemicals for a fascinating deep dive into the rapidly expanding world of wellness products in the pool and spa industry.

John shares his incredible journey from aircraft engineer in England to becoming Technical Director at Lo-Chlor, one of Australia’s longest-standing specialty pool chemical manufacturers. Listeners get the backstory behind how Lo-Chlor was founded in 1979 after a hospital hydrotherapy pool kept turning green—and how a pharmacist’s chemistry experiments ultimately helped create one of the industry's most recognizable specialty chemical brands.

The conversation then shifts into one of the hottest trends in the industry right now: wellness spaces featuring hot tubs, saunas, cold plunges, and recovery systems. The team discusses how modern homeowners are increasingly transforming their backyards into personal wellness retreats rather than simply installing swimming pools.

John introduces Lo-Chlor’s new wellness-focused product lineup, including:

• Sauna cleaning and wood protection products
• Waterline and surface cleaners
• Cover care systems
• Specialized cleaners for robotic pool cleaners
• Mineral enhancement products designed to improve water feel and comfort

One of the standout discussions centers around robotic pool cleaners and the often-overlooked issue of oils and body fats clogging robotic filter cartridges. John explains why simply hosing filters off is not enough and why degreasing and proper maintenance dramatically improves robotic cleaner performance and longevity.

The episode also explores mineral water enhancement systems like Therapy 3 and the Iluka spa range, discussing how magnesium and potassium blends can improve water feel without significantly impacting hardness readings or chlorine systems.

Perhaps the most thought-provoking segment comes near the end of the episode, when the hosts tackle the emerging challenges surrounding cold plunge pools and float tanks. With very little regulation currently in place, the discussion dives into:

• Water testing challenges at extremely low temperatures
• Difficulties with microbiological testing due to high TDS
• Lack of existing standards for cold plunge sanitation
• Potential public health concerns as the market rapidly expands

Lee and John discuss how the industry may be evolving faster than regulations can keep up, especially as wellness products become more mainstream across Australia, New Zealand, and internationally. The episode closes with an important reminder that education, chemistry knowledge, and adapting to new technologies remain critical as the pool and spa industry continues evolving.

If you're a pool professional looking to stay ahead of emerging trends in spas, saunas, cold plunges, mineral systems, and wellness water care, this is an episode you do not want to miss.

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On this episode of the Talking Pools Podcast, Rudy dives headfirst into one of the most controversial chemistry and regulatory topics currently shaking the pool industry: sodium bromide, EPA labeling law, and the reality of enforcement under FIFRA regulations.

This episode is not speculation, fearmongering, or internet rumor. It is a detailed breakdown of what the EPA label changes actually mean, how pesticide law works in the real world, the difference between civil and criminal enforcement, and why documentation—not chemistry testing—is often what creates liability exposure for pool professionals.

But the conversation doesn’t stop there. Rudy takes listeners deep into the science of algae remediation, cyanobacteria biofilms, ammonium sulfate systems, polyquat chemistry, copper ionization, oxidizer sequencing, and why “black algae” was never one singular organism to begin with.

From mustard algae treatments and chloramine chemistry to Nostoc, Oscillatoria, Lingbya, EPS biofilm structures, cyanotoxins, circulation dead spots, and why most pool pros have unknowingly been fighting infrastructure rather than algae itself, this episode tears apart decades of pool industry myths and marketing shortcuts.

The show also includes major industry news updates involving Leslie’s stock movement, Swimpley rental regulation battles in Minnesota, Department of Energy pool pump compliance relief secured by the Pool & Hot Tub Alliance, Mentor of the Year sponsorship announcements, and giveaway winners from the Talking Pools community.

Show Notes

• Rudy clarifies the episode is a factual discussion about EPA labeling law and not legal advice
• Breakdown of the EPA sodium bromide outdoor pool labeling restriction
• Explanation of how FIFRA pesticide law makes label instructions legally enforceable
• Discussion about bromate formation concerns and the EPA’s regulatory reasoning
• Why the sodium bromide “ban” is technically a labeling restriction rather than a criminal prohibition
• The difference between low enforcement probability and actual legality
• How modern enforcement actions often originate from invoices, logs, social media posts, videos, and digital records rather than physical pool testing
• The major differences between residential pool enforcement risk and commercial aquatic facility exposure
• Civil penalties versus criminal enforcement under FIFRA regulations
• Real-world liability concerns tied to knowingly using products off-label
• How lawsuits and insurance investigations can expose undocumented chemical practices
• Leslie’s stock movement and what it may indicate about broader consumer confidence in the pool industry
• 2026 Talking Pools Podcast Mentor of the Year Award updates and sponsor announcements
• Jack’s Magic and Revved Up Apparel giveaway winners announced
• Minnesota regulators continuing efforts to classify Swimpley rental pools as public/commercial pools
• Potential nationwide implications of app-based pool rental regulation
• PHTA secures Department of Energy compliance relief regarding new pool pump motor regulations
• Discussion surrounding supply chain concerns and delayed enforcement deadlines through 2029
• Deep dive into sodium bromide chemistry and bromine sanitizer formation
• How ammonium sulfate products like Yellow Out actually function chemically
• Why ammonium sulfate systems create aggressive oxidation environments and massive chlorine demand
• Chloramine formation explained in the context of algae eradication chemistry
• Why mustard algae often responds dramatically to oxidizer amplification treatments
• Traditional quats versus Polyquat 60 chemistry explained
• Why cheap quaternary algaecides foam aggressively in swimming pools
• The structural advantages of Polyquat 60’s polymeric chemistry
• Why most algaecides work better preventatively than reactively
• Rudy explains why cyanobacteria biofilms behave more like fortified microbial cities than traditional algae
• Breakdown of Nostoc, Oscillatoria, Lingbya, Microcystis, and other cyanobacteria genera commonly found in pools
• Why “black algae” is not one single organism but a broad visual category
• EPS slime layers and how they protect cyanobacteria colonies from oxidizers
• Why brushing and physical disruption are essential for effective remediation
• How pitted plaster creates ideal environments for recolonization
• Discussion on hydraulic dead spots and their role in recurring infestations
• Copper-based systems explained, including staining risks and chemistry management requirements
• Why circulation correction is often just as important as chemistry adjustments
• The overlooked topic of cyanotoxins and microcystin-producing cyanobacteria in aquatic environments
• Why algae remediation sometimes requires filtration optimization, dilution, and water replacement after cellular collapse
• Rudy argues that no algaecide replaces the fundamentals of brushing, circulation, filtration, sanitizer maintenance, and proper FC/CYA management
• Why the future of pool chemistry will move toward species-aware remediation strategies instead of generic algae categories
• The difference between chemistry-based pool care and marketing-based pool care

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On this episode of the Talking Pools Podcast, Steve dives into the realities of commercial pool liability, leak detection, client communication, and the hidden responsibilities that separate true professionals from “just the pool guy.”

The episode opens with Steve discussing the frustration surrounding the 2026 FIFA World Cup ticket prices before shifting into another edition of the Insurance Interlude with Pat Grignon of the California Pool Association. Together, they unpack a real-world commercial pool situation involving missing handrails, code violations, liability exposure, and the importance of documenting hazards before they become lawsuits.

Steve also delivers a detailed masterclass on swimming pool leak detection—from the bucket test and common skimmer throat leaks to light conduit failures, dye testing, and why every pool company should build relationships with specialized leak detection professionals.

The conversation expands into business growth, professionalism, continuing education through CPO certification, building vendor partnerships, and the importance of commanding confidence when speaking with clients. Whether you’re a new pool tech or a seasoned operator, this episode is packed with field-tested advice, operational insight, and hard-earned lessons from the trenches of the pool industry.

Show Notes

• Steve discusses taking his first real day off in weeks after nonstop CPO classes, commercial pool work, and field service calls
• Frustration over 2026 FIFA World Cup ticket pricing and how rising costs are pushing longtime fans away from attending matches
• Insurance Interlude with Pat Grignon of the California Pool Association
• Commercial pool liability discussion involving missing handrails, code violations, depth markers, and no-diving signage
• Why service companies have a legal duty to identify and document hazards at commercial pools
• The importance of written communication, email documentation, and certified letters when addressing dangerous pool conditions
• Discussion on foreseeability, negligence, proximate cause, and how lawsuits target everyone connected to a commercial pool incident
• Why certain violations should potentially justify closing a commercial pool until repairs are completed
• Overlooked commercial pool code requirements including transition lines, deck depth markers, and step visibility indicators
• How courts may determine liability between service companies and construction contractors
• Steve’s philosophy on protecting clients while simultaneously protecting your company from exposure
• A full breakdown of swimming pool leak detection basics for newer pool professionals
• How to perform the bucket test to confirm water loss
• Common leak locations including skimmer throats, light conduits, spa jets, and cracked tile lines
• Why Steve recommends using marine epoxy products like Splash Zone for underwater repairs
• The value of partnering with dedicated leak detection specialists rather than trying to handle every service internally
• Business advice on building strategic partnerships with plaster companies, leak detection companies, and specialty contractors
• Discussion about markup strategy and creating referral partnerships that benefit both companies
• Why pool professionals should avoid sending outside contractors who may try to steal recurring service accounts
• Steve explains why honesty and transparency with customers build long-term trust
• The importance of education and CPO certification for newer pool professionals entering the industry
• How knowledgeable communication builds authority and helps clients trust your expertise
• Real-world examples of identifying hidden hazards clients never noticed themselves
• Pool Corp’s giveaway promotion for the Aper Scuba P1 robotic vacuum
• Discussion about distributor pricing, OEM parts inflation, and why pool pros are increasingly turning to aftermarket options
• Teaser for an upcoming episode discussing commercial bidding strategies, vacuum systems, and how Steve slowly closed a six-month commercial contract negotiation

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Pool Inspections, Liability, Codes & the Dangerous Assumptions That Cost Thousands. Part 2 of this 2 part episode.

With Host Natalie Hood of The Grit Game and Special Guest Dennis Boyd of Watershape University

In the conclusion of this powerful two-part episode of Myth Busting Wednesdays, Natalie Hood sits down with Dennis Boyd for a brutally honest conversation about the realities of swimming pool inspections, code compliance, safety standards, liability, and the myths that continue to plague the pool industry.

This episode digs deep into one of the biggest misconceptions in the swimming pool industry: just because a pool is open, built, or passed inspection once does not mean it is safe, compliant, or properly constructed today. Dennis explains how pool inspectors must constantly continue learning, especially in areas like electrical safety, bonding, lighting systems, hydraulics, structural integrity, and evolving code requirements.

Natalie and Dennis break down the dangerous assumption that “if the contractor built it, it must be compliant,” sharing real-world examples of improperly built pools, exposed rebar hidden beneath unfinished shotcrete, disconnected bonding systems, improperly grounded electrical components, and construction shortcuts that could have led to catastrophic failures or lawsuits.

The conversation also explores the confusion surrounding municipal inspections and building codes. Dennis explains how different jurisdictions may adopt completely different combinations of the International Building Code (IBC), International Swimming Pool & Spa Code (ISPSC), and local amendments, creating inconsistencies throughout the country. The result? Pools can sometimes receive occupancy approval while still containing serious safety hazards.

Natalie and Dennis also tackle:

• Why home inspectors often lack meaningful aquatic training
• The critical difference between general liability insurance and Errors & Omissions (E&O) coverage for pool inspectors
• Why written inspection reports become legal disclosure documents during real estate transactions
• The growing need for specialized aquatic inspection professionals
• Why pool builders, service technicians, and inspectors often operate with completely different knowledge bases
• The shocking pool code requirements most professionals have never heard of — including residential safety rope requirements under ISPSC Chapter 8.

Dennis also shares how Watershape University training has helped professionals better understand slides, diving envelopes, gate safety, coefficient of friction standards, and the hidden hazards that most homeowners — and many contractors — completely overlook.

Natalie closes the episode with a powerful reminder:

Pools don’t fail because of bad luck. They fail because of bad assumptions.

This is an episode every pool builder, service professional, inspector, real estate agent, and pool owner needs to hear.

Topics Covered

• Pool inspection myths
• Electrical and bonding safety
• Pool code compliance
• Residential pool inspections
• Watershape University training
• Pool builder liability
• E&O insurance for inspectors
• ISPSC and IBC code discussions
• Real estate disclosure and pool inspections
• Pool construction defects
• Safety standards for residential pools
• Why continuing education matters in aquatics

Listen & Follow

🎧 Talking Pools Podcast

SwimmingPool #PoolInspection #PoolService #PoolBuilder #WatershapeUniversity #TalkingPoolsPodcast #PoolSafety #PoolIndustry

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On this episode of the Talking Pools Podcast, Andrea takes a deep dive into one of the most important — and often overlooked — topics in the swimming pool industry: safety.

With summer approaching and pool usage increasing across the country, Andrea discusses the real-world responsibility pool professionals carry when it comes to preventing drownings, suction entrapment incidents, and avoidable tragedies. The episode opens with two heartbreaking Florida drowning stories involving young children — one at a pool party and another at an Airbnb rental property — sparking a broader conversation about accountability, supervision, and the role safety barriers play in aquatic environments.

Andrea breaks down the five types of suction entrapment hazards including:

• Hair entrapment
• Limb entrapment
• Body entrapment
• Mechanical entrapment
• Evisceration/disembowelment

She explains how these incidents occur, why they remain a serious risk even in modern pools, and why educating homeowners and clients about suction safety is critical. The discussion also explores how damaged or missing drain covers, improper flow rates, aging plastics, and poor maintenance practices can create dangerous conditions.

The episode includes a detailed explanation of the Virginia Graeme Baker Pool & Spa Safety Act (VGBA), including:

• Why VGBA compliance is about the entire hydraulic system — not just drain covers
• The role of dual drains and unblockable drains
• Safety Vacuum Release Systems (SVRS)
• Maximum flow ratings
• Drain cover life expectancy
• Pump sizing considerations
• Commercial inspection requirements

Andrea also shares the tragic stories behind the legislation, including the deaths of Virginia Graeme Baker and Abigail Taylor, and how those incidents changed federal pool safety standards forever.

Other topics include:

• Why drowning deaths are increasing in the United States
• The importance of swimming lessons and active supervision
• Water watcher programs
• Airbnb and short-term rental pool safety concerns
• Why cloudy water should never be ignored
• Why pool pros should document damaged safety equipment immediately
• Common dangerous pool games and behaviors that should be discouraged
• Long hair safety around suction outlets
• Why “touch the drain” games are a terrible idea
• The importance of keeping gates and barriers closed

Andrea also provides listeners with an extensive list of water safety organizations and educational resources including:

• Pool Safely
• National Drowning Prevention Alliance
• Abby's Hope
• PHTA Step Into Swim
• Every Child A Swimmer
• CDC Healthy Swimming

This episode serves as both a refresher and a reminder that pool safety is not a checklist — it’s a culture. Whether you service residential pools, commercial facilities, vacation rentals, or aquatic centers, this conversation reinforces why education, awareness, and proactive prevention matter.

Follow the Talking Pools Podcast on all major streaming platforms and join the conversation on social media.

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On this episode of the Talking Pools Podcast, Lee Salisbury, Shane from Auckland, and Nick from Brisbane dive headfirst into one of the biggest challenges facing pool professionals everywhere: time management.

From subscription fatigue to overloaded schedules, the crew discusses how pool service companies can streamline operations, eliminate wasted effort, and create smarter workflows without adding more stress—or more monthly software fees.

Nick shares how he has transformed Buffer Zone into a centralized operational hub for his business, using it for everything from technician scheduling and supplier management to equipment manuals, staff notes, training resources, and client communication. The conversation explores how keeping everything inside one ecosystem reduces missed jobs, forgotten tasks, duplicated subscriptions, and operational chaos.

The episode also explores creative “workarounds” within software systems—showing listeners how to use scheduling tools for personal appointments, admin blocks, vehicle servicing reminders, supplier pickups, and inventory management. Shane discusses his previous use of the Timely calendar system and how similar functionality can be recreated directly inside Buffer Zone to simplify operations and reduce reliance on external apps.

Lee takes the conversation further into productivity systems, sharing how tools like Google Workspace, Google Calendar, Google Tasks, Google Forms, Google Drive, and automation integrations can dramatically improve efficiency for pool service companies. The discussion highlights real-world examples of live technician reporting, automated spreadsheets, winter repair prospecting, quote generation, inventory forecasting, and field-to-office communication systems that save hours every week.

The team also discusses password management, shared staff access, cloud-based documentation, technician accountability, and how centralizing information can protect businesses when employees leave or systems fail.

Most importantly, this episode focuses on the philosophy of continuous improvement—making small operational changes that create massive long-term gains. Whether you’re a solo operator or managing multiple technicians, the crew emphasizes that investing time into better systems today can save enormous amounts of time, stress, and money tomorrow.

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This episode features Scott Hamilton, CEO of United Chemical, discussing the EPA's recent restrictions on sodium bromide, its implications for pool professionals, and the science behind bromate formation and safety. Gain insights into regulatory processes, chemical safety, and effective pool management strategies.

keywords

sodium bromide, EPA regulations, bromate, pool chemistry, pool safety, algae control, chemical risk assessment, United Chemical, Yellow Treat, bromine pools

key topics

• EPA's restrictions on sodium bromide
• Bromate formation and health risks
• Science and risk assessment of pool chemicals

guest name

Scott Hamilton

Sound Bites

• "Don't let your mentor go, that's mentoreward.com."
• "Bromamines are effective and don't have a nasty smell."
• "Pool pros should voice their concerns to regulators."

Chapters

00:00
Introduction to the EPA's Controversy on Sodium Bromide

03:52
The History and Impact of Bromate Regulations

06:53
Understanding Bromate Formation in Pools

09:30
The Chemistry of Bromine and Chlorine in Pools

12:18
The Misconceptions of Bromine Pools

15:16
Toxicology of Bromate and Cancer Risks

18:12
Bromate in Food Products and Regulatory Delays

22:25
Understanding EPA's Role and Challenges

25:10
The Impact of Lobbying on Chemical Regulations

29:45
Efficacy of Sodium Bromide in Algae Control

30:50
Trends in Mustard Algae Growth

34:22
Research Findings on Bromate Formation

42:48
Engaging with Regulatory Bodies

45:40
Legacy and Safety of Sodium Bromide

Resources

• United Chemical
• Yellow Treat
• EPA Regulations on Bromide Products (2005)
• Bromate Risk Assessment Study

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CPO Certification Classes
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Service Industry News

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This episode explores the impact of AI on the insurance industry, business practices, and legal considerations, featuring insights from industry expert Pat Grigno.

keywords

AI, insurance, business, contracts, legal, technology, automation, risk management

key topics

• Impact of AI on insurance industry
• Legal and contractual considerations with AI
• AI's role in business efficiency and risk management

guest name

Pat Grigno

Sound Bites

• "AI is affecting all of us now"
• "AI can help draft better contracts"
• "Terrorism insurance costs vary by risk"

Chapters

00:00
The Impact of AI on Business and Insurance

11:18
Navigating AI in Contracts and Insurance Policies

15:27
Understanding Liability and Insurance in Unforeseen Events

Resources

• California Pool Association
• AI Contract Summarization Tools

Guest links

• LinkedIn

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Join us as we explore the critical, often-overlooked world of pool inspections with expert Dennis Boyd. Discover the myths, safety concerns, and essential knowledge every homeowner, builder, and inspector needs to prevent disasters and legal issues. Part 1 of 2.

Keywords

pool inspections, pool safety, home inspection, water chemistry, pool construction, legal issues, pool industry, inspection myths

Key Topics

• The importance of thorough pool inspections
• Common myths and misconceptions in pool safety
• The role of water chemistry and construction knowledge in inspections

Guest Name

Dennis Boyd

Sound Bites

• "Not all inspectors are trained equally."
• "Inspectors need broad construction knowledge."
• "Continuous education makes a better inspector."

Chapters

00:00
Introduction to Pool Inspections

01:45
Understanding the Importance of Thorough Inspections

09:49
Debunking Myths About Pool Inspections

29:12
The Role of Education and Training in Inspections

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In this episode, Heidi Weeks from Peppermint HR shares expert insights on HR best practices for small businesses, especially in the pool industry. Topics include compliance, structuring, connection, and practical tips for building a strong HR foundation.

keywords

HR, small business, pool industry, compliance, employee engagement, HR policies, team management, HR tips

key topics

• HR compliance and award classifications
• Building organizational structure and clarity
• Creating connection and engagement with staff

takeaways

• Start with compliance: pay rates, contracts, policies.
• Embed simple HR systems early to support growth.
• Regular communication and feedback are crucial.
• Know your staff personally to motivate and retain.

guest name

Heidi Weeks

Sound Bites

• "Know your award and pay rates"
• "Establish clear HR processes"
• "Create a family culture"

Chapters

00:00
Introduction to HR in the Pool Industry

02:29
Unique Challenges in the Pool Industry

04:53
The Importance of HR from Day One

07:41
Three Pillars of HR: Confidence, Clarity, and Connection

10:00
Building Confidence through Compliance

12:47
Establishing Clarity in HR Processes

15:31
Fostering Connection for High Performance

17:56
Navigating the Employer-Friend Dynamic

20:31
Common HR Mistakes and Easy Fixes

23:25
Engaging Employees for Better Retention

26:02
Conclusion and Resources

Resources

• Peppermint HR Website
• HR Foundations Guide
• HR Health Check Quiz

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On this episode of Floc It Friday, Rudy Stankowitz dives headfirst into one of the most overlooked realities in the swimming pool industry: your pool truck may legally qualify as a hazardous materials transport vehicle. Rudy breaks down how everyday pool chemicals like liquid chlorine, muriatic acid, trichlor, cal hypo, cyanuric acid, and even improperly labeled buckets can place pool professionals directly under federal DOT hazmat regulations. From 49 CFR Materials of Trade exceptions to hazmat training requirements, shipping papers, securement rules, placarding, container limits, and chemical compatibility, this episode becomes an eye-opening deep dive into how many pool companies may unknowingly be operating outside federal compliance. Rudy explains why “everybody does it this way” is not a legal defense and why a single roadside inspection could turn a routine service route into a federal violation.

The episode also revisits Rudy’s alum cyanuric acid removal method and the science behind aluminum complexation with cyanuric acid. Rudy addresses criticism surrounding the process, explaining why the observed CYA reduction cannot simply be attributed to water loss during vacuum-to-waste. He discusses the original research, lab verification by OnBalance, the role of metal complexation, and the parallels between aluminum cyanurate and copper cyanurate chemistry. Rudy also compares aluminum sulfate and lanthanum chloride as phosphate removers, breaking down the chemistry, dosing calculations, pH considerations, and operational trade-offs between the two treatment methods in a way only Rudy can deliver.

Later in the episode, Rudy shifts into industry news and commentary, discussing Hayward’s gradual discontinuation of legacy ProLogic accessories and what it means for service companies maintaining aging automation systems. He explains why proactive OmniPL upgrades may become a business necessity rather than an option. The show closes with a rapid-fire industry update touching on PoolCorp’s executive leadership transition, Pentair and PoolBrain’s push toward data-driven service automation, the growing divide between tech-driven companies and “memory-based” operations, and the importance of National Water Safety Month. Throughout the episode, Rudy blends technical education, operational reality, and industry forecasting into a no-nonsense conversation about where the pool industry is headed — and who may get left behind if they fail to evolve.

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hosts Steve Sherwood and Pat Rignyan from the California Pool Association take a deep dive into one of the busiest and most overlooked risk seasons in the pool industry: commercial and student housing pools. As pool professionals across the country juggle openings, CPO classes, hotels, HOAs, and large commercial accounts, Steve raises an important question many service companies never stop to ask until it’s too late — how much additional liability comes with servicing high-traffic student housing and HOA pools?

Pat explains that while most insurance policies don’t specifically exclude commercial pools, student housing environments bring a completely different level of exposure due to heavy bather loads, parties, glass breakage, and general “shenanigans.” The conversation explores the importance of umbrella policies, understanding indemnification clauses in HOA contracts, and why pool pros should carefully review agreements before signing. The guys discuss how some HOA contracts place all responsibility on the service company regardless of fault, and why mutual indemnification language matters more than most pool operators realize.

Steve also shares real-world frustrations from dealing with hotels and constantly changing management teams, highlighting how turnover, delayed approvals, and lack of communication can create operational nightmares for service companies. The episode ultimately becomes a larger conversation about trusting your gut, setting boundaries with difficult clients, pricing appropriately for high-risk work, and learning when to walk away from accounts that create more headaches than profit. For pool professionals servicing HOAs, hotels, apartment complexes, or student housing, this episode offers valuable insight into protecting both your business and your sanity.

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Natalie Hood (the Grit Game) explores the diverse roles and responsibilities of Coast Guard aviation professionals with Nicholas L. Gavin. This includes, but is not limited to myths about AMTs, AETs, and ASTs, and gain insights into their training, missions, and career paths.

keywords

Coast Guard, aviation, AMT, AET, AST, rescue missions, military careers, aviation maintenance, rescue swimmer, career in Coast Guard

key topics

Roles of AMT, AET, and AST in Coast Guard
Training and skills required for Coast Guard aviation roles
Myths and realities of rescue missions and responsibilities
Career paths and opportunities in Coast Guard aviation
The importance of physical and technical skills in rescue operations

guest name

Nicholas L. Gavin

sound bites

"Most of my career has been anything but routine."
"Coordination with pilots is vital during rescues."
"My favorite job was doing search and rescue."

Chapters

00:00 Behind the Scenes of Coast Guard Aviation
04:38 Understanding the Roles of AMTs and ASTs
22:11 The Training and Skills of Aviation Survival Technicians
32:33 Realistic Expectations for Joining the Coast Guard

resources

Go Coast Guard - https://gocoastguard.com
US Coast Guard - https://www.uscg.mil
Rescue Swimmer School - https://www.uscg.mil/Our-Organization/Assistant-Commandant-for-Prevention-Policy-CG-5P/Rescue-Swimmer/

guest links

Email - Nicholas.L.Gavin@USCG.mil

The Grit Game
The Grit Game, is not just playing the game, we’re changing it. 500+ years industry experience,

Revdup Apparel
a custom apparel company built for the pool industry. Founded by pool professionals

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Andrea shares practical tips for pool maintenance and storm preparation, emphasizing water chemistry, cleaning protocols, and hurricane readiness to ensure safe and clean pools during the summer season.

keywords

pool maintenance, storm prep, water chemistry, pool cleaning, hurricane season, Florida pools, pool chemicals, salt systems, pool cleaning tips

key topics

• Pool water chemistry and cleaning
• Storm and hurricane preparation protocols
• Pool chemical management and safety

Sound Bites

• "Adjust your free chlorine to 3-5 ppm for safety"
• "Clean your filters regularly to maintain clarity"
• "Jack up chlorine levels before a storm"

Chapters

00:00
Introduction and Online Controversy

02:19
Preparing for the Summer Season

03:45
Cleaning and Maintenance Tips

11:23
Chlorine Management and Water Chemistry

17:03
Phosphate Management and Filter Cleaning

22:29
Hurricane and Storm Preparation

Resources

• Pool Boy Tile Soap & Acid
• Jacks Magic Products
• Enzymes for Pools
• Pool Chemical Testing Strips
• Hurricane Pool Preparation Guide
• Andrea's Email

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This episode covers the challenges and opportunities of pool service businesses during winter, including cost management, database maintenance, and team engagement strategies. Learn practical tips to streamline operations, enhance professionalism, and maximize revenue in the off-season.

keywords

pool service, winter business tips, database management, team engagement, cost control, pool maintenance

key topics

• Cost management for island service trips
• Database cleanup and client follow-up
• Using photos and measurements for efficient service
• Team involvement and process improvement during winter

Sound Bites

• "Your database is the value of your business"
• "Merge and clean your client data regularly"
• "Photos serve as proof and quality assurance"

Chapters

00:00
Introduction and guest introduction

01:14
Challenges of island service trips and costs

01:58
Managing costs and pricing for island services

03:15
Impact of seasonal changes on pool service business

04:08
Preparing for winter: pool hibernation and maintenance

06:40
Winter cleanup: database and photo management

08:37
Importance of maintaining a clean client database

11:07
Strategies for identifying and merging duplicate clients

13:44
Using photos and measurements for service efficiency

16:46
Starting winter projects: cleaning and process improvements

20:33
On-site documentation and client communication

24:18
Using photos and GPS for quality assurance

28:19
System cleanup and data management

33:28
Follow-up strategies and scheduling reminders

39:50
Team engagement and winter productivity

40:05
Fun and camaraderie in team challenges

41:11
Closing remarks and call to action

Resources

• BufferZone
• Xero Accounting Software

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This week on Talking Pools Podcast, Rudy Stankowitz rips into one of the most misunderstood topics in pool chemistry—cyanuric acid. Starting with a hard truth most pros overlook, the EPA-required label on chlorine products caps free chlorine at 4 ppm… and that’s not a suggestion, it’s law. From there, the episode dismantles the industry’s oversimplified “stabilizer” narrative and replaces it with what’s actually happening: cyanuric acid doesn’t just protect chlorine—it binds it, regulates it, and suppresses the amount of active sanitizer available in real time.

This is where the conversation gets uncomfortable. Because that “perfect” chlorine reading on your test kit? It doesn’t tell you how much hypochlorous acid you actually have—it just gives you a combined number that includes both active and bound chlorine. Drawing on research from Richard Falk, CDC studies, EPA modeling, and decades-old equilibrium work, Rudy breaks down how rising CYA levels throttle chlorine performance, slow disinfection, and create a system where pools look fine on paper but underperform in reality. The myth that “pH doesn’t matter with CYA present” gets crushed too—because while the impact is reduced, it’s still very real, and ignoring it stacks the problem.

The takeaway is blunt: cyanuric acid isn’t the villain—mismanagement is. Every tablet adds CYA. Every week without dilution compounds the problem. And every pool pro who ignores the FC-to-CYA relationship is operating blind. This episode draws a hard line between surface-level pool care and true chemical control, making it clear that the industry is shifting toward those who understand the science—not just the numbers. Because at the end of the day, you’re not managing chlorine… you’re managing how much of it is actually doing the work.

AquaStar Pool Products
The Global Leader inSafety, Dependability, & Innovationin Pool Technology.

BLUERAY XL
The real mineral purifier!Reduce your pool maintenance costs & efforts by 50%

Jack's Magic
If you know Jack's you'd have no stains!

Service Industry News

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Thursdays with Steve & Wayne

“The Price of Doing Business”

🧠 Overview

This week on Talking Pools Podcast, Steve and Wayne break down the reality of running a pool service company—where one service call can derail your entire day and expose bigger industry problems.

👨‍🔧 From the Field

A commercial emergency turns into a full-blown headache involving:

• Faulty flow meters
• Leaking high-pressure filters
• Multiple supply runs
• Hours of downtime

👉 The takeaway: In commercial service, failure isn’t an option.

⚙️ Equipment Issues

• Traditional flow meters and gauges are often unreliable
• Installation standards don’t match real-world conditions
• More pros are switching to better-performing alternatives like FlowVis-style meters

💸 The Pricing Problem

Steve uncovers a major issue:

• Distributor price: ~$700
• Online price: ~$500
• Knockoff: ~$200

👉 For the first time: “I couldn’t sell this in good conscience.”

🌐 The Internet Changed Everything

Today’s customers:

• Check prices instantly
• Know what things cost
• Question everything

👉 And honestly? We all do the same thing.

🧪 Bigger Industry Concern

• Equipment failing too quickly
• Warranties getting harder to process
• Manufacturers losing control of pricing

👉 If cheaper works the same… what are we paying for?

📣 Get Involved

Seen this in your business?
📧 talkingpools@gmail.com

🏆 Mentor Award

Nominate someone who shaped your career:
👉 cpoclass.com

LaMotte Company
LaMotte Company is a leading manufacturer of water quality testing products & pool test kits

California Pool Association
Pool Industry Trade Organization

CMAHC
The Council for the Model Aquatic Health Code promotes health & safety at public swimming pools

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In an industry where misinformation spreads faster than wildfire, this episode pulls no punches.

Natalie Hood sits down with Matt Doll, CEO of American Fire Products, to dismantle some of the most persistent—and dangerous—myths surrounding fire features in outdoor environments. From DIY disasters to misunderstood gas systems, this conversation is a wake-up call for builders, service pros, and homeowners alike.

Because here’s the truth:

👉 Fire features are not decorative add-ons.
👉 They are engineered systems.
👉 And when they’re done wrong… they fail hard.

🔥 What You’ll Learn in This Episode

🚫 The Myths That Won’t Die

• Why you can’t just throw any glass into a fire pit (and what happens if you do)
• The dangerous assumption that “a burner is just a metal ring”
• Why stainless steel is NOT all the same (201 vs. 304 matters more than you think)
• The truth about DIY fire pits and YouTube “experts”
• Why cheap online fire pits can become expensive problems

⚙️ The Technical Reality (That Most People Miss)

• The difference between natural gas vs. propane systems
• Why gas volume vs. pressure changes everything
• How media (lava rock, glass) actually affects flame performance
• The role of ventilation, drainage, and airflow in preventing catastrophic failure
• Why drop-in pans and proper ignition systems are non-negotiable in high-end builds

💸 The Cost of Doing It Wrong

• Real-world examples of $40,000 failures from poor system selection
• How undersized gas lines lead to weak flames and angry clients
• Why builders often get blamed for products they didn’t even choose
• The hidden risks of cheap materials and knockoff components

🧠 The Smart Approach (What Pros Should Be Doing)

• Designing around engineered, off-the-shelf systems to reduce cost and risk
• Planning for gas, electrical, and system integration BEFORE construction
• Using certified components and proper materials (not hardware store shortcuts)
• Building fire features that increase property value AND performance

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🎙️ Making Social Media Work for You (Without Letting It Take Over Your Route)

In this episode of Talking Pools Podcast, Andrea breaks down a question she’s been hearing more and more from pool pros in the field:

👉 “How are you posting so much… and still getting your pools done?”

What follows is a real-world, no-BS look at how to use social media as a tool—not a second job.

This isn’t about going viral.
This isn’t about chasing millions of views.

This is about efficiency, strategy, and staying relevant without sacrificing your route, your time, or your sanity.

Andrea shares practical, field-tested insights on:

• Filming content while you’re already working (without slowing yourself down)
• Choosing the right pools—and customers—to film at (and avoiding problems)
• Using simple tools like POV shots and B-roll to create content fast
• Avoiding time-wasting traps like over-editing, bad camera setup, and unnecessary gear
• Understanding how algorithms actually work (and how to work with them, not against them)
• Posting strategies that drive engagement without burning you out
• Why clickbait, rage bait, and auto-sharing can quietly wreck your reach
• How to stay consistent—even when you’re slammed with work

There’s also a deeper message running underneath this entire episode:

👉 Social media should support your business—not compete with it.

If you’ve ever felt like content creation is pulling you away from what actually makes you money, this episode will help you recalibrate and take control of your time again.

Real talk. Real experience. Real strategies that actually work in the field.

📲 Listen now on Apple Podcasts, Spotify, or wherever you get your podcasts—and start making social media work for you, not the other way around.

POOL MAGAZINE
Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou

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In this continuation of their conversation, Lee, Shane, and Nick are joined again by industry expert Spiros from Next Gen Experts to break down a topic that’s generating serious noise across the pool industry right now: proposed workplace exposure changes and what they actually mean.

This isn’t a surface-level chlorine conversation. It’s a deep dive into how regulations, standards, and real-world operations collide—and where the industry needs to be paying attention versus where it might be overreacting.

🧠 Key Topics Discussed

🔹 Toolbox Talks You’re Already Doing (But Not Documenting)
Many pool businesses are already holding informal safety and operations meetings—but without documentation, they don’t count. Spiros explains how simple adjustments can turn everyday conversations into compliant, valuable safety practices without adding complexity.

🔹 Safe Work Australia Proposal — What’s Really Happening
There’s been a lot of chatter about new workplace exposure limits—especially around chlorine. But here’s the reality:

• This is not just about chlorine
• It includes 100+ chemicals (bromine, acids, hydrogen peroxide, etc.)
• It spans gases, vapors, dusts, and airborne residues
• It affects multiple industries—not just pools

Spiros emphasizes that the proposal is broad, complex, and still lacking the evidence needed to justify sweeping changes.

🔹 Air Quality, Ventilation, and the Limits of Control
The conversation shifts into something most techs never think about:

👉 You can control what you add to the water
👉 You can’t fully control what ends up in the air

From HVAC systems in aquatic centers to chemical off-gassing, there’s an entire layer of engineering happening behind the scenes—especially indoors—that most service pros never see.

🔹 The Reality Check: Regulation vs Practicality
If these proposals were implemented as-is, the implications could be massive:

• Retail pool stores may require advanced ventilation systems
• Many locations (especially leased or strata properties) may not be able to comply
• Costs could outweigh benefits—with no guaranteed improvement in outcomes

Bottom line: There’s still a long road ahead before anything becomes enforceable.

🔹 Chlorine Smell, Chloramines, and Misconceptions
That “pool smell” everyone talks about?

It’s not just chlorine—it’s often chloramines and other byproducts. The discussion highlights:

• Why some facilities don’t smell like chlorine
• What corrosion inside buildings can reveal about air quality
• How environmental factors (like salt air) complicate everything

🔹 Australian Standard 3633 — A Major Update Coming
One of the biggest takeaways:

👉 The 40-year-old Australian pool water standard is being completely overhauled

What’s coming:

• A unified standard for residential and public pools
• A performance-based approach (focus on results, not rigid methods)
• More scientific and technical depth
• A document designed to become the industry benchmark

Public review is expected soon—and industry participation will be critical.

🔹 Why Industry Input Matters (Now, Not Later)
There’s a strong call to action here:

Don’t complain after it’s published.
Get involved while it’s still being written.

Feedback from real-world professionals ensures standards actually make sense in the field.

🔹 Standards Every Pool Pro Should Know
The crew highlights essential standards and resources:

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In this powerhouse roundtable, returning host Kelli Clancy leads a deep dive into one of the most misunderstood—and most critical—topics in the pool industry: insurance and risk management. Joined by members connected to the Pool & Hot Tub Alliance (PHTA) Service Committee and industry insurance professionals, this episode breaks down what pool pros think they’re covered for… versus what actually protects their business when things go sideways.

This isn’t theory. This is real-world exposure—from pool pop-ups and design failures to catastrophic jobsite accidents and long-tail liability risks that can come back years later.

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This episode explores the complexities of pool chemistry, legal considerations, industry trends, and the importance of understanding over following instructions blindly. Rudy Stankowitz shares insights on how industry control, product formulation disputes, and safety regulations impact pool professionals and consumers.

Keywords

pool chemistry, pool industry, pool safety, chemical regulation, pool maintenance, pool education, legal cases, industry trends

Key Topics

• Pool chemistry complexities and safety
• Legal cases involving pool chemicals
• Industry trends towards simplification and control

Guest Name

Rudy Stankowitz

Sound Bites

• "Follow the label, protect yourself legally."
• "Chemistry doesn't forgive mistakes."
• "Your knowledge is your best defense."

Chapters

00:00
Understanding Label Instructions in Pool Care

10:50
The Importance of Testing Over Following Rules

14:23
Legal Implications of Chemical Labels

27:48
Industry Trends: Simplifying Pool Care

AquaStar Pool Products
The Global Leader inSafety, Dependability, & Innovationin Pool Technology.

POOL MAGAZINE
Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou

BLUERAY XL
The real mineral purifier!Reduce your pool maintenance costs & efforts by 50%

Jack's Magic
If you know Jack's you'd have no stains!

Service Industry News

CPO Certification Classes
Attend your CPO class with Rudy Stankowitz!

the 'How to Get Rid of Algae' handbook
The most comprehensive guide on algae prevention and remediation you will ever own.

Online Pool Classes
The difference between you and your competition is what you know!

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In this episode, Steve Sherwood interviews Pat Grignone from California Pool Association to explore how pool service professionals can optimize their business operations, partnerships, and insurance strategies to grow profitably and sustainably.

Keywords

pool service, business growth, partnerships, insurance, pool renovation, subcontracting, liability, pool industry

Key Topics

• Business capacity and scaling in the pool industry
• Partnering with subcontractors and specialists
• Managing insurance and liability for large projects
• Streamlining operations for profitability
• Best practices for pool renovation and startup

Guest Name

Pat Grignone

Sound Bites

• "Control the entire renovation and startup process"
• "Talk to your insurance agent before big projects"
• "Check in with your insurer when business changes"

Chapters

00:00
Introduction and Guest Introduction

00:15
Steve's Personal Pool Industry Story

01:09
Challenges of Scaling a Pool Service Business

02:01
Balancing Service, Repairs, and Billing

02:54
Strategies for Managing Growth and Capacity

04:02
Partnering with Subcontractors and Vendors

08:31
Pricing and Profitability in Renovations

09:23
Managing Renovation and Startup Processes

10:45
Controlling Quality and Long-term Service

11:37
Partnerships with Leak Detection and Plaster Companies

12:35
The Cost of Equipment and Building a Large Company

13:45
Controlling the Entire Pool Renovation Process

14:25
Advice for Companies Outsourcing Jobs

15:16
Financial and Insurance Considerations for Large Jobs

16:11
Tax and Insurance Implications of High-Value Jobs

18:01
Monitoring Revenue and Insurance Changes

18:55
Closing Remarks and Contact Information

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This episode busts common water chemistry myths, explores the science behind pool maintenance, and discusses the future of industry education. Featuring Eric Knight from Watershape University, it offers practical insights for professionals seeking to improve their water management skills.

Keywords

water chemistry, pool maintenance, water shaping, pool industry education, pool myths, chlorine, pH, alkalinity, CYA, salt systems

Key Topics

• Water chemistry misconceptions
• Proper water testing and treatment
• Impact of pH, alkalinity, and CYA on pools

Guest Name

Eric Knight

Sound Bites

• "The acid column pour myth is not accurate"
• "Adjusted alkalinity is not the true alkalinity"
• "Salt systems do not inherently raise pH"

Contact

Watershape University Homepage

Chapters

00:00
Introduction to Water Chemistry Education

04:19
Eric Knight's Journey in Aquatics

07:12
The Future of the Pool Industry

09:52
Debunking Myths about Watershape University

12:55
Understanding the Curriculum and Its Accessibility

14:45
Advanced Training and Certification

14:52
Customer Service in Pool Industry

16:23
Debunking Water Chemistry Myths

23:33
Understanding pH and Chlorine Strength

29:46
The Future of Pool Automation

34:40
Understanding pH Myths in Swimming Pools

40:14
Salt Systems and Their Chemistry

43:22
Cyanuric Acid: The Misunderstood Protector

49:35
The Importance of Education and Automation in Pool Management

The Grit Game
The Grit Game, is not just playing the game, we’re changing it. 500+ years industry experience,

Revdup Apparel
a custom apparel company built for the pool industry. Founded by pool professionals

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

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In this episode, industry expert Spiros De Sarkis shares insights on professionalizing the swimming pool and spa industry, emphasizing safety, legislation, and business growth strategies. Discover how to elevate industry standards, manage risks, and build a credible, compliant business.

keywords

Swimming Pool Industry, Business Safety, Legislation, Professional Development, Industry Standards, Risk Management, Pool Safety, Business Growth, Compliance, Industry Advocacy

key topics

• Industry professionalism and standards
• Legislation and compliance in pools
• Risk management and safety protocols

takeaways

• Professionalism in the industry is crucial for credibility and safety.
• Understanding and complying with legislation can save businesses thousands.
• AI and technology are transforming risk assessment and management.
• Continuous education and community involvement strengthen industry standards.
• Proactive safety measures prevent costly accidents and legal issues.

guest name

Spiros De Sarkis

Sound Bites

• "AI can cost you thousands if you're not careful."
• "Safety is paramount for clients and technicians alike."
• "Good systems and training can prevent disasters."

Chapters

00:00
Introduction to the Podcast and Guests

00:55
Spiros De Sarkis: A Key Figure in the Industry

04:23
Upping the Ante: Professionalism in the Pool Industry

08:47
The Importance of Industry Support and Advocacy

11:38
Navigating Challenges: Seeking Help in the Industry

16:50
Safety First: Addressing Risks in Pool Management

24:47
Regulations and Standards: The Need for Licensing

Resources

• NextGen Experts
• SafeWork Australia
• Australian Standards
• SPASA Australia

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Andrea discusses the intricacies of pool circulation systems, focusing on total dynamic head, valves, piping, and the importance of proper maintenance to ensure safe and efficient pool operation.

keywords

pool circulation, total dynamic head, pool valves, water flow, pool maintenance, water hammer, filtration, pool system design

key topics

• Total dynamic head calculation and importance
• Types of pool valves and their functions
• Risks of water hammer and how to prevent it

guest name

• Understanding Total Dynamic Head and Valve Management in Pools

Sound Bites

• "Variable speed motors optimize energy use"
• "Gate valves should be fully open or closed"
• "Water hammer can cause pipe damage"

Chapters

00:00
Introduction and Technical Difficulties

02:48
Understanding Total Dynamic Head (TDH)

06:05
The Importance of Valves in Pool Systems

10:53
Piping and Flow Dynamics

14:53
Filters, Heaters, and Separation Tanks

20:31
The Heart of Pool Maintenance: Circulation

Resources

• Blu-ray XL
• revvedupto.com
• Talking Pools Podcast

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This Friday episode blends industry culture, community engagement, and high-level water chemistry into one unapologetically direct conversation. Rudy challenges a foundational assumption in pool care—that water can be “captured” and tested as-is—and dismantles it by exposing the dominant role of temperature in every chemical interaction.

Along the way, he introduces new listener giveaways, reinforces the importance of mentorship in the industry, and delivers a mix of humor and hard truth that defines the Talking Pools voice.

🎁 Listener Giveaways Announcement

• New recurring giveaway: Talking Pools Podcast shirts (by Revved Up Apparel)
• Format:
  • A hidden “buzzword” will be placed in select Friday episodes
  • Listeners must submit the buzzword when prompted on the podcast’s Facebook page
  • Winners selected at random
• Previous winners and prizes included:
  • Sunglasses
  • Blu-ray XL product packs
  • Jack’s Magic swag

👉 Designed to reward loyal listeners and increase engagement within the community.

🏆 2026 Mentor of the Year Award

• Nominations open now through May 15, 2026
• Submit at: mentoraward.com
• Focus: Recognizing individuals who have mentored and elevated others in the pool industry
• Selection process:
  • Merit-based (not popularity-driven)
  • Top 10 finalists recognized
  • One winner receives a custom championship belt

Sponsors include:

• Blu-ray XL (Title Sponsor)
• Revved Up Apparel (Sponsor)

👉 Core message: The industry grows faster when knowledge is passed forward, not rediscovered.

🧠 Main Topic: The Temperature Illusion in Water Testing

Key Thesis:
You are not testing the pool—you are testing a changing sample removed from its original environment.

🌡️ Temperature: The Dominant Variable

• Temperature doesn’t just influence chemistry—it redefines it
• Every test result is condition-dependent
• Once a sample is pulled:
  • Gas exchange begins immediately
  • Chemical equilibria shift
  • Results begin drifting

👉 The number you read is not what the water is—it’s what the water became

⚗️ Core Chemical Impacts of Temperature

1. Gas Solubility & pH Shift

• Higher temp → lower gas solubility
• CO₂ leaves water → carbonic acid drops → pH rises
• This is not an error—it’s natural equilibrium behavior

2. Reaction Speed

• Hot water:
  • Faster chlorine consumption
  • Faster oxidation
• Cold water:
  • Slower reactions
  • “False stability”

👉 “Fast” doesn’t mean broken. “Slow” doesn’t mean stable.

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This week on Talking Pools, Steve and Wayne deliver a brutally honest, real-world breakdown of what happens when subcontractors, miscommunication, and poor oversight collide on a job site. From a leak detection company altering valve positions and walking away, to costly chemical miscalculations by technicians, this episode dives into the operational chaos that pool professionals face—and how to protect your business from it.

The conversation also expands into liability, insurance strategy, and the hidden risks of stepping outside your normal scope of work, especially when dealing with commercial properties or unconventional client use cases like pool rentals and swim instruction.

🔧 Key Topics Covered

💥 Subcontractor Nightmares

• Leak detection company alters system valves and leaves them incorrectly set
• Result: stagnant water, algae growth, and emergency return visits
• Lesson: Always supervise or verify subcontractor work before they leave
• The importance of being listed as additionally insured

🧪 Chemical Mismanagement & Costly Mistakes

• Technician adds 12 gallons of chlorine + 6 gallons of acid without testing
• Why “guess dosing” is financially reckless and chemically unsound
• Real-world example of saving $30,000 annually through precise dosing
• The overlooked value of acid demand testing (and why most pros ignore it)

📊 The Business of Precision

• Why “what worked last week” is not a strategy
• How small dosing errors scale into massive financial losses
• The discipline of testing before treating—every time

⚖️ Insurance, Liability & Risk Exposure

• When to call your insurance agent before taking on new work
• Commercial vs residential gray areas (multi-dwelling properties, Airbnb pools, etc.)
• The legal exposure of pools used for business purposes (e.g., swim lessons, rentals)
• “Hold harmless” agreements and their real-world limitations

💼 Commercial Accounts: Bigger Money, Bigger Problems

• Payment delays, “payment freezes,” and cash flow risks
• Understanding contract terms and insurance requirements before signing
• Evaluating whether the risk is worth the reward

🧠 Key Takeaways

• If you didn’t witness the work, assume it needs to be checked.
• Never add chemicals without testing—precision protects profit.
• Subcontractors can expose you to liability you didn’t create.
• Insurance isn’t optional—it’s your last line of defense.
• Every “small mistake” scales across a route—and drains your bottom line.

🎧 Listen & Subscribe

Catch the full episode and stay ahead of the chaos:
Listen now on Apple Podcasts or your favorite podcast platform.

📬 Have a Question or Topic Idea?

Email the show: TalkingPools@gmail.com

Your topic might be featured—and earn you a shoutout and a thank-you gift.

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In this week’s Myth Busting Wednesday, Natalie Hood sits down with Don Douglas, President and Owner of Rev'd Up Apparel, to dismantle one of the most overlooked—and misunderstood—topics in the pool industry:

👉 What your team wears… and why it matters more than you think.

From first impressions and customer trust to team morale, durability, and built-in marketing, this episode breaks down the myths surrounding branded apparel and reveals how something as simple as a shirt can directly impact your bottom line.

🔥 What You’ll Learn

• Why “a t-shirt is just a t-shirt” is completely wrong
• How branded apparel builds instant trust in under 3 seconds
• The hidden cost of not investing in professional uniforms
• Why small pool companies benefit the MOST from branding
• How apparel can function as a 24/7 marketing tool (QR codes, visibility, referrals)
• The truth about durability vs. cost in harsh pool environments
• Why team uniforms improve morale, unity, and professionalism
• How to eliminate inventory headaches and wasted apparel spend
• The real difference between “splash-and-dash” vs. professional service presentation

💥 Key Myth-Busting Moments

❌ Myth #1: Custom apparel is too expensive

👉 Reality: Traditional barriers (setup fees + minimums) are outdated. Modern solutions make branding accessible—even for solo operators.

❌ Myth #2: A t-shirt is just a t-shirt

👉 Reality: Your shirt is a walking billboard, trust signal, and first impression before you ever touch the water.

❌ Myth #3: Branding doesn’t matter for small companies

👉 Reality: Small operators benefit the most—because you ARE the brand.

❌ Myth #4: Custom apparel takes too long

👉 Reality: With modern production methods, turnaround can be as fast as 3–4 weeks.

❌ Myth #5: You need to be a designer

👉 Reality: Done-for-you design processes eliminate the need for creative skills.

❌ Myth #6: Uniforms don’t affect team morale

👉 Reality: Teams that look unified perform unified—and customers notice immediately.

🧪 Industry Insight

This episode goes deeper than apparel—it’s about perception economics:

• Customers decide if they trust you in seconds
• Your truck, uniform, and presence create instant credibility—or doubt
• Branding consistency = repeat business + referrals

As discussed in the episode:

👉 A clean truck + branded uniform + professional presence
= Higher close rates and stronger retention

Revdup Apparel
a custom apparel company built for the pool industry. Founded by pool professionals

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

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Andrea shows up soaked, slightly unhinged, and absolutely done with your circulation system’s bullsh*t.

We’re talking pools so flooded they look like they’re trying to return to the ocean, equipment gasping for air, and homeowners acting like water movement is optional.

🫀 The Heart of the Pool (And Yours Is Probably Failing)

You’ve got:

• filtration (kidneys)
• chemicals (liver)

…but today?

👉 We’re talking about the heart

And if your circulation sucks…

your whole pool is basically a stagnant, lukewarm petri dish with commitment issues.

🌊 Circulation: The Thing Nobody Talks About (Because It’s Not Sexy… Until It Breaks)

Andrea breaks it down:

👉 Pumps move water
👉 Water movement = EVERYTHING
👉 No movement = congrats, you own a decorative swamp

You can dump all the chlorine you want in there…

If it’s not moving?

👉 It’s just sitting there like a drunk guy at a bar doing absolutely nothing useful.

🧠 Why Your Pool Keeps Looking Like Trash

Dead spots.

You know… those little areas where:

• debris hangs out
• algae sets up a summer home
• and your dignity goes to die

If you keep seeing the same pile of crap every week?

👉 That’s not coincidence
👉 That’s your circulation system flipping you off

🤢 Let’s Talk About What’s Actually in Your Water

Surface water = the nastiest part of the pool

Andrea said it. Not me.

That’s where:

• body oils
• sunscreen
• spit (yeah… spit)
• and whatever that kid just sneezed

all hang out together like a disgusting little party.

And you’re swimming in it like:
👉 “Ahh, refreshing.”

No.
No it’s not.

⚠️ Then It Gets Dark… Like REAL Dark

We go from “dirty water” to:

👉 suction entrapment
👉 hair getting wrapped up like a horror movie
👉 limbs getting stuck
👉 and yeah… evisceration

This episode goes from pool tech to:
👉 “why this industry should come with therapy”

REAL fast.

🧰 Meanwhile, On Your Equipment Pad…

Your pump is over there:

👉 screaming
👉 cavitating
👉 sounding like it swallowed a bag of gravel

And you’re ignoring it like:

“Eh… it’s probably fine.”

It’s not fine.

That’s your pump begging for help before it dies a violent, expensive death.

🧪 The Math You Hate But Need

Turnover rates, flow rates, formulas…

Andrea hits you with the reality:

👉 One turnover doesn’t clean sh*t
👉 You need multiple passes
👉 This is a PROCESS, not a one-night stand

🤬 Pool Owner Reality Check

You don’t:

• clean your baskets
• check your flow
• fix broken drain covers

…but you DO:

👉 complain about cloudy water
👉 question your pool tech
👉 and act shocked when things go sideways

Pick a struggle.

💀 Final Thought

This episode is a wake-up call.

Your pool is not:
👉 self-cleaning
👉 self-circulating
👉 or magically maintained by vibes

It’s a system.

And if the heart isn’t pumping?

👉 Everything else is just slowly dying.

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Welcome to the episode where three seasoned pool pros from opposite sides of the planet casually admit…

👉 nobody does floccing the same way
👉 everyone thinks they’re right
👉 and somehow… they all still get paid

Yes, this is the “we’ve been doing this for 60+ years combined and still argue like it’s day one” episode.

🌏 What You’re Walking Into:

Lee is holding it down in New South Wales, Nick is on vacation but somehow still talking shop, and Shane is over in New Zealand ready to throw powdered alum at anything that looks remotely green, brown, black… or emotionally unstable.

There’s rugby rivalry. There’s mild political comparisons. There’s a toaster in a service truck.
Yes… a toaster. Priorities.

🧪 Today’s Topic: FLOCCING POOLS

Or as this episode proves:

“Three techs. Three methods. Same result. Total chaos.”

🧨 What Gets Unleashed:

• Shane goes full “dump it in the skimmer and let God sort it out”
• Nick mixes it like he’s crafting a potion in a backyard cauldron
• Lee shows up with a watering can like she’s baptizing the pool into clarity

And somehow…

👉 All of it works
👉 None of it matches the label
👉 The label contradicts itself anyway

(Seriously… one product says pH 6.5–7… then immediately says 8.2. Pick a lane, chemicals.)

🧠 Key Takeaways (If You Can Call Them That):

• Floc doesn’t care about your feelings… but it does care about pH, alkalinity, and whether your pump is garbage
• Dead spots in circulation will ruin your day faster than a customer saying “it was clear yesterday”
• You can underdose floc… or overdose it and create a science experiment that fights back
• Sometimes the best method is:
  👉 brute force
  👉 blind scooping
  👉 and emotional detachment

🧟‍♂️ Real Field Horror:

One pool described as:

“You couldn’t see your fingertip in it.”

Another featuring:

“a new species growing out of the skimmer.”

Congratulations. You’re not a pool tech anymore.
You’re a biological researcher with a net.

⚡ Rapid Fire Chaos:

• Floc floating instead of sinking? Congrats, you broke physics.
• Cartridge filter + alum tablet? Enjoy your new brick.
• Customer vacuuming after floc? Say goodbye to all your hard work.

🧬 The Unspoken Truth:

There is no single “right” way.

There is only:
👉 what works
👉 what you think works
👉 and what you’ll defend in a Facebook argument at 2AM

🏁 Final Thought:

This episode isn’t about floc.

It’s about the reality that in this industry:

Experience beats instructions.
Results beat theory.
And everyone secretly thinks their way is the best… even when it’s not.

📬 Got a better method?

Email it in.

Rudy will route it to the appropriate host…

…and they will absolutely argue about it on air.

🎧 Listen. Learn. Disagree aggressively.
Welcome to Talking Pools.

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In this episode, Rudy Stankowitz breaks down two industry staples—breakpoint chlorination and enzymes—and explains why what’s commonly taught doesn’t fully match the chemistry happening in your water.

This isn’t about being wrong.
It’s about going one level deeper.

⚗️ Breakpoint Chlorination – The Reality

• The 10x rule is not how breakpoint is defined in chemistry
• True breakpoint is based on ammonia (as nitrogen), not combined chlorine
• Pools measure combined chlorine (as chlorine) → not a direct match

👉 Result:
You’re applying a fixed rule to a variable system

💡 Key Insight

• Oxidation starts immediately
• Breakpoint is not a moment—it’s a process
• Real demand depends on:
  • Organics
  • Nitrogen compounds
  • pH
  • reaction conditions

⚡ Salt Systems Reality Check

• Salt cells produce chlorine slowly
• They are built to maintain, not spike

👉 In high demand situations:
External chlorine is often required

🧬 Enzymes – What Actually Happens

• Enzymes break down organics (true)
• But they are proteins in an oxidizing system

👉 Chlorine can chemically alter and deactivate them

⏱️ Why Enzymes Still Work

It’s a competition for reaction:

• Chlorine reacts with everything in the water
• Enzymes survive temporarily because chlorine is “busy”

👉 They work within a limited time window

• Higher chlorine = shorter window
• Less time = less impact

🧱 Enzymes & Biofilms

• Enzymes do not remove biofilms
• They weaken the protective matrix

👉 This allows chlorine to penetrate more effectively

Best results require:

• Proper chemistry
• Physical disruption (brushing)

✅ Best Conditions for Enzymes

• Free Chlorine: ~1 ppm
• pH: 7.2–7.5

👉 These conditions maximize enzyme lifespan and effectiveness

🧠 Final Thought

Stop asking:

👉 “How much chlorine do I add?”

Start asking:

👉 “What is actually happening in this water?”

That’s the difference between following rules and understanding systems.

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Service Industry News

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What looks like algae… isn’t always algae.
And what looks like “clear but weird” water? That’s where things get expensive.

In this episode of Talking Pools Thursdays, Steve and Wayne break down one of the most misunderstood issues in pool service: metals in the water—how to identify them, where they come from, and what actually works when you’re dealing with them in the field.

It starts with a simple truth:
👉 Water has no color.
So when it turns green, blue, brown, or something that just feels “off,” something else is driving that change—and metals are often the culprit.

They walk through the key differences between algae vs. metals, including:

• Why algae presents as cloudy, opaque, or “carpeted”
• Why metals (like copper) often show up as clear, tinted water
• A simple field test using your brush to tell the difference instantly

From there, the conversation goes deeper into where metals actually come from, including:

• Source water (especially wells)
• Heater corrosion and heat exchanger failure
• Overuse of copper-based algaecides
• Aging infrastructure and legacy municipal systems

They also cover the thresholds where metals become a real problem:

• Copper above ~0.2 ppm
• Iron above ~0.3 ppm
• And how rising pH (above ~7.6) triggers precipitation, staining, and discoloration

Then comes the part most techs get wrong—treatment strategy.

This episode breaks down the difference between:

• Sequestering agents (hide the metals, prevent staining)
• Chelating agents (bind metals into larger particles for filtration/removal)
• Why most modern products attempt to do both
• And why you’re still often vacuuming to waste or cleaning filters after treatment

They also get real about the operational side:

• Why chelation jobs can take multiple visits
• Why sequestering requires ongoing maintenance dosing
• And why metals are “not a problem… until they’re a problem”

There’s also a candid discussion on:

• The risks and realities of acid washing
• Why vinyl and fiberglass pools present different limitations
• How improper dosing in small bodies of water (like spas) can trigger metal precipitation instantly
• And why no two metal situations ever behave exactly the same

The episode wraps with a broader industry conversation on rising costs—fuel, materials, and equipment—and how those pressures are forcing service companies to rethink pricing, efficiency, and long-term profitability.

Because whether it’s metals in the water or money in your business…
👉 Ignoring the problem doesn’t make it go away.

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This Myth-busting episode reveals how pool pros can maximize their relationships with manufacturer reps to grow their business, increase margins, and avoid costly mistakes. Laci Davis (Grit Game) shares practical tips on finding, evaluating, and leveraging reps effectively.

Keywords

pool industry, manufacturer reps, business growth, sales strategies, industry relationships

Key Topics

• Types of industry reps and their roles
• How to identify a good manufacturer rep
• The importance of follow-up and relationship-building
• Strategies for leveraging reps to increase sales and margins
• Practical steps to find and connect with reputable reps

Sound Bites

• "Good reps have real industry experience"
• "Follow-up shows a rep's diligence"
• "Don't treat reps like transactions"

Chapters

00:00
Introduction to the Grit Game and Pool Pros

03:50
Understanding the Role of Reps in the Pool Industry

06:37
The Importance of Building Relationships with Reps

08:50
Identifying Quality Reps and Their Impact

11:32
Maximizing the Value of Reps for Business Growth

13:41
Finding and Connecting with Reps

15:07
Conclusion and Call to Action

The Grit Game
The Grit Game, is not just playing the game, we’re changing it. 500+ years industry experience,

Revdup Apparel
a custom apparel company built for the pool industry. Founded by pool professionals

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

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In this episode of Talking Pools Podcast, Andrea wraps up her multi-part deep dive into pool chemistry with a no-BS breakdown of what actually matters when it comes to testing, dosing, and not screwing it all up.

And yes… she’s cooking chicken while recording.

🔍 What This Episode Covers

This isn’t textbook chemistry.
This is real-world, boots-on-the-ground pool service knowledge—the stuff that actually saves you from making expensive mistakes.

📊 Testing Frequency (What You Should Actually Be Doing)

Andrea breaks down what needs to be tested—and how often:

• Weekly: Free chlorine, combined chlorine, pH, total alkalinity
• Bi-weekly (max): Total alkalinity (don’t push it further)
• Monthly: Cyanuric acid, calcium hardness, salt
• As needed: Phosphates, metals, TDS

And one big reminder:

If you’re not testing combined chlorine… you’re missing half the story.

⚠️ Test Kit Lies (Yes, They Lie)

Ever get a reading that makes zero sense?

It might not be you.

This episode dives into:

• DPD bleaching → false zero chlorine readings
• MPS interference → false high readings
• High chlorine messing with pH tests
• Metals affecting calcium hardness results

👉 Translation:
Your test results can absolutely betray you if you don’t know what you’re looking at.

🧠 The Dilution Trick (That Most Techs Don’t Use)

When your test maxes out…

You don’t guess.

You dilute.

Andrea explains:

• How to properly dilute samples
• When to multiply results
• Why guessing high readings is a mistake

Including real-world examples of CYA levels hitting 300+ ppm in Florida.

💣 Chemical Dosing (Where People Go Off the Rails)

This is where things get dangerous—and expensive.

Andrea walks through:

• Proper dosing based on 10,000 gallons
• Why dumping “a gallon of acid” is a terrible idea
• How to actually adjust pH and alkalinity correctly

And the reality:

Most chemical mistakes aren’t accidents… they’re impatience.

⚙️ Feeders, Automation & Salt Systems

From manual dosing to full automation, this episode covers:

• Stenner pumps & peristaltic systems
• Tab feeders vs erosion feeders
• Ozone, UV, and gas systems
• Salt cells and how they actually generate chlorine

Including a key reminder:

👉 Salt is not the sanitizer
👉 The cell produces chlorine gas → which becomes hypochlorous acid

🔥 The Real Problem with the Industry

Andrea calls out a growing issue:

Conflicting information between:

• CPO materials
• Manufacturers
• Field experience

And the result?

👉 Confused techs
👉 Bad chemistry decisions
👉 Arguments in comment sections

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In this episode of Talking Pools Podcast, the Mondays Down Under crew takes on a topic that doesn’t get nearly enough honest discussion: building a swimming pool from the perspective of the people who actually have to service it later.

Because here’s the truth…

👉 Builders don’t always think like service techs
👉 And homeowners don’t always know what to ask

That’s where things go sideways.

🔍 Inside This Episode

Lee and Nick pull back the curtain on what really happens during pool construction—sharing real-world stories, mistakes they’ve seen firsthand, and the kind of advice that only comes from years in the field.

From backward installations to impossible-to-service equipment setups, this episode highlights a simple but critical concept:

Always think about the next person who has to work on it.

⚠️ The Biggest Problems They See

• Equipment installed with zero service access
• Pumps and filters placed where maintenance becomes impossible
• Chlorinators and plumbing configured so they can’t even be removed
• Builders choosing products based on convenience—not performance

And the worst part?

👉 Many of these issues are completely avoidable.

🧠 Advice for Homeowners (and the Pros Guiding Them)

If you’re building a pool—or advising someone who is—this episode delivers some of the most practical guidance you’ll hear:

💡 What matters most:

• Shape, size, and color → You can’t easily change these later
• Equipment? You can upgrade that anytime

💡 What to question:

• Filter type (cartridge vs media)
• Plumbing size and flow design
• Future upgrades (heater, automation, sanitation systems)

💡 What to avoid:

• Choosing the cheapest builder without due diligence
• Overcomplicated designs that create long-term headaches

🌊 Real Stories from the Field

This episode isn’t theory—it’s reality.

• A deck built directly over a filter… with no access
• A pool with no skimmer and constant circulation issues
• An infinity edge pool that drained a homeowner’s water supply—twice
• A brand-new pool left untouched for weeks… resulting in severe scaling

These aren’t rare cases.

They’re happening every day.

🔥 The Big Takeaway

Building a pool is easy.

👉 Building one that works long-term? That’s the challenge.

And if you don’t think about:

• Maintenance
• Hydraulics
• Access
• Water chemistry startup

You’re not building a pool…

You’re building a future problem.

📩 Got a topic?

Send it in: talkingpools@gmail.com

Rudy will route it to the right host 👀

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🔥 Episode Breakdown

This episode cuts through one of the biggest misconceptions in pool chemistry—and then zooms out to what’s really happening across the industry right now.

🧪 180 ppm CYA – What Actually Happened

No—nobody said to run pools at 180 ppm.

That number came from ratio-based chemistry, not a recommendation.

• CYA doesn’t sanitize
• HOCl does
• Higher CYA can work if chlorine is increased proportionally

Problem?

👉 Most people won’t maintain the ratio correctly

That’s why the industry stayed conservative.

🧠 Chlorine Misunderstood (Again)

• Available Chlorine ≠ % chlorine in the bucket
• Active strength ≠ oxidizing power
• Free chlorine ≠ active sanitizer

👉 HOCl is all that matters
Controlled by pH and CYA equilibrium—not guesswork.

⚠️ March Reality Check

• Drownings labeled “accidents”
• Safety barriers missing
• Suction injuries still happening despite the Virginia Graeme Baker Pool and Spa Safety Act

Nothing shocking—just constant failure.

⚖️ Lawsuits & Industry Pressure

• Hayward Holdings facing reported legal pressure
• Market slowdown hitting Fluidra and Pentair
• Shift to repairs and service

👉 Pressure rolls downhill—to you.

🧯 BioLab – Still Not Over

The situation in Conyers, Georgia isn’t resolved.

It just stopped making headlines.

🏆 Mentor of the Year

Someone helped you in this industry.

Nominate them:
👉 Talking Pools Podcast Mentor Award

🎯 Final Thought

Nothing changed…

Except expectations, liability, and attention.

And if you’re still operating like it’s 2019—

You’re already behind.

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What starts as a routine pool inspection can turn into a liability nightmare—fast.

In this episode, Steve breaks down a real job where fire-damaged fencing, questionable decking, and one simple question—
👉 “Will insurance cover this?”
—pushed the inspection way outside its lane.

⚖️ The Core Issue

Where does your responsibility actually end?

• You’re there to inspect the pool
• Not the fence
• Not the deck
• Not the insurance claim

And that line matters more than most people realize.

🚧 The Rule

👉 Just because you see it… doesn’t mean it’s your responsibility.

Your job:

• Identify pool-related conditions
• Flag safety hazards
• Recommend a licensed professional

And then…

Stop.

⚠️ The Exception

If something creates a direct safety risk to the pool (like a compromised fence):

• Document it
• Recommend repair
• Do NOT price it or manage it

💰 The Trap

Giving quotes for insurance work can:

• Turn you into the contractor
• Invite scrutiny from insurers
• Kill your credibility as an independent expert

🧠 The Takeaway

You don’t need every answer.

You need to know:

• What’s yours
• What’s not
• And when to stay in your lane

Because the moment you step outside your expertise…

👉 You’re not helping anymore.
👉 You’re exposing yourself.

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The myths just keep coming… and in this one, they don’t stand a chance.

In Part 2 of Natalie Hood’s Myth Busting series, industry veterans George Williams and Ken Rogner step in and do what most people in this industry won’t—tell the truth.

Not the sales version.
Not the “it depends” version.
The real version.

From the idea that pools don’t add value… to the belief that social media is the only way to grow… to the quiet damage done when service pros choose profit over trust—this episode pulls apart the assumptions that are quietly shaping bad decisions across the industry.

And here’s what becomes clear:

👉 Pools aren’t just features anymore—they’re environments
👉 Marketing matters—but it’s not the foundation
👉 Trust is still the most valuable asset you have
👉 And the wrong service decision can cost you a customer forever

If you’ve been in this industry long enough, you’ve heard these myths.

If you’re new… you’ve probably believed a few.

Either way—this episode resets the conversation.

⚠️ MYTHS WE DESTROY IN THIS EPISODE“Pools don’t add value to a home.”
→ In the Sunbelt? Not having one might cost you buyers.

“Leads come from social media and ads.”
→ Helpful? Yes.
→ The reason people choose you? Not even close.

“Replace the pump—it’s better for business.”
→ Short-term profit. Long-term damage. Trust doesn’t come back.

“Weather doesn’t affect the pool industry.”
→ Hurricanes, freezes, heat waves… they literally drive demand.

“Vinyl liner pools dominate the Northeast forever.”
→ That was then. Fiberglass and concrete changed the game.

🎯 KEY TAKEAWAYS* A pool isn’t just a feature anymore—it’s part of a lifestyle environment * Geography matters: what’s optional in one region is expected in another * Social media amplifies—but reputation closes * The fastest way to lose a customer is to recommend what benefits you, not them * Weather doesn’t just influence demand—it can create entire revenue cycles * The industry evolves… but trust is still the constant

🔥 THE REAL TALK MOMENT“If you can save a customer a few hundred dollars… and you don’t…
you didn’t just make money.

You made a short-term decision
that cost you a long-term relationship.”

🎧 WHY THIS EPISODE MATTERSBecause bad information spreads faster than good service.

And in this industry, myths don’t just sit there…

They cost people money.
They cost companies customers.
And they quietly shape how the next generation does business.

This episode fixes that.

📲 LISTEN NOW🎧 Apple Podcasts
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🎧 All major platforms

👉 Follow the Talking Pools Podcast for more episodes that keep things wet, wild, and wonderfully honest

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This isn’t a calm episode.
This isn’t a polite episode.

This is Andrea… slightly unhinged… walking straight into the chaos of how people are actually taking care of pools—and calling it out.

From test strips that don’t tell you what you think they do… to calcium myths that refuse to die… to phosphate treatments that turn into unnecessary full-blown disasters—this episode is a reality check for anyone still guessing their way through water chemistry.

And underneath the sarcasm and frustration… there’s something important:

👉 Most bad pool care isn’t complicated
👉 It’s just built on bad habits, bad info, and shortcuts

This episode strips all of that down and replaces it with something better:

Understanding what actually matters.

⚠️ WHAT ANDREA GOES AFTERTest Strips
→ They don’t test calcium hardness
→ They test total hardness
→ And that difference matters more than people realize

Calcium Hardness Myths
→ “It doesn’t matter in fiberglass or vinyl”
→ Wrong
→ It still needs to be in range—even if the consequences look different

pH Obsession
→ Chasing 7.4 constantly?
→ You’re creating your own problem through aeration and rebound

Cyanuric Acid Confusion
→ It protects chlorine… until it starts limiting it
→ And yes, there’s actual math behind what your chlorine level should be

TDS Panic
→ “Drain it, TDS is high!”
→ Based on… what starting point?
→ Because without that, you’re guessing

Phosphates (the hot take)
→ Not a problem… until they are
→ And overcorrecting them can create more work than the problem itself

🔥 THE MOMENTS THAT HIT“Phosphates are not a problem… until they’re a problem.”

“If you’re testing while algae is present… you’re probably getting a false low.”

“You don’t even know your TDS limit… unless you know where it started.”

🧪 WHAT YOU ACTUALLY LEARN Why calcium hardness still matters in every* pool * The difference between total hardness vs calcium hardness * Why chasing pH can make your water harder to control * How CYA changes chlorine effectiveness (with real ratios) * Why TDS is often misunderstood—and misused * A smarter, low-impact way to manage phosphates * How bad testing technique leads to bad dosing decisions * Why your test kit might be lying to you (and how to fix it)

⚠️ REAL TALKIf your testing is wrong…
your dosing is wrong.

If your dosing is wrong…
everything that follows is wrong.

And most of the time?
It started with something as simple as:

👉 Holding the bottle at the wrong angle
👉 Using the wrong test method
👉 Or trusting a strip that doesn’t measure what you think it does

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Mondays Down Under – Featuring Lee Salisbury, Shane & Nick

Something is happening in the pool industry right now… and if you’re not paying attention, it’s going to cost you.

Quietly…
Gradually…
Then all at once.

PVC prices jump 30%.
Salt cell materials skyrocket.
Fuel costs ripple through everything.

And suddenly the quote you sent two weeks ago?

👉 It’s already wrong.

In this episode of Mondays Down Under, the crew breaks down what’s actually happening behind the scenes—from raw material price explosions to freight increases—and what it means for pool professionals trying to stay profitable in a market that’s shifting in real time.

But this isn’t just doom and gloom.

This episode is about control.

👉 What you can still control
👉 How to quote smarter
👉 And how to avoid losing money on jobs you thought were profitable

Because right now?

The difference between a good business and a struggling one…
might come down to how you write a quote.

⚠️ WHAT’S REALLY HAPPENINGPVC prices jumping fast
→ 30% increases already… more expected

Salt cell costs exploding
→ Key materials like ruthenium up over 100%+ year-over-year

Freight costs rising
→ Minimum orders increasing just to qualify for delivery

Everything is connected
→ Fuel → materials → manufacturing → YOUR pricing

🔥 THE BIG REALIZATION“This isn’t just a price increase problem…
this is a quoting problem.”

Because if your pricing doesn’t adapt…

👉 You eat the cost
👉 You lose the margin
👉 And you don’t even realize it until the job is done

🎯 KEY TAKEAWAYS* Prices are no longer stable—quotes need expiration dates * You should quote what you can control… and estimate what you can’t * Always build in allowances for unknowns (labor, access, conditions) * Shorter quote validity windows protect your margins * Templates and systems prevent repeated mistakes * Customers are getting smarter—you need to be sharper * Deposits, surcharges, and terms need to be clearly defined upfront

💡 PRACTICAL STRATEGIES (THAT ACTUALLY MATTER)1. Stop treating quotes like guarantees
→ Use estimates for variables you can’t control

2. Shorten your quote window
→ Two weeks might be safer than 30 days right now

3. Add clauses like:
→ “Subject to supplier price increases”

4. Separate scope clearly
→ What IS included vs what is NOT included

5. Build in buffer
→ Labor overruns, hidden obstacles, weird jobsite surprises

Because as one story proves…

You don’t know a job is a nightmare
until you’re stuck under a house…
on your back…
with pipe in your face.

⚠️ THE HARD TRUTHYou’re not just competing on price anymore.

You’re competing on:

👉 Accuracy
👉 Risk management
👉 And how well you protect your business from things you can’t control

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This episode starts where most pool problems actually begin—not in the chemistry… but in the math. Rudy breaks down why inconsistent dosing is quietly wrecking pools everywhere, how “close enough” turns into repeat problems, and why scooping chemicals like you’re baking cookies is one of the biggest operational failures in the industry.

From there, the conversation escalates into real chemistry—chlorine demand, the science behind oxidation, and why chlorine never just “disappears”… it reacts.

Then we get into the controversy everyone keeps asking about:
Is sodium bromide coming back?
Rudy explains what’s really happening behind the scenes with regulatory restrictions, what the EPA is actually concerned about, and why this has nothing to do with whether bromine works—and everything to do with what might happen under worst-case conditions.

⚠️ What You’ll Learn in This Episode

• Why most pool problems are not mysterious—they’re bad dosing and inconsistent inputs
• The critical difference between volume vs. weight and how bulk density quietly sabotages your results
• How underdosing fuels contamination—and overdosing creates new problems
• Why chloramines (not chlorine) cause smell and irritation
• The real reason your pool “won’t hold chlorine” (hint: it’s not magic)
• Why “chlorine lock” is not a real chemistry term—and what’s actually happening instead
• How sunlight, ammonia, organics, and biofilms all compete for chlorine simultaneously
• The role of hypochlorous acid vs. hypochlorite ion and why pH changes everything
• What chlorine demand really is—and how to diagnose it correctly

🧬 The Bromine Conversation (What Everyone’s Asking)

• Why sodium bromide was restricted in outdoor pools
• What the EPA actually said (and didn’t say)
• The real concern: potential bromate formation under certain conditions
• Why this is about data gaps—not failure
• What United Chemical is doing now: real-world testing to prove safety
• The key takeaway: regulators don’t care about ideal conditions—they care about worst-case scenarios

🔬 Chemistry Simplified (Without the BS)

• Chlorine doesn’t “vanish”—it reacts
• Add bromide to a chlorine pool → you now have a bromine system
• Every oxidizer added continues feeding that conversion
• Once bromide is in the water… you don’t just “go back”

💡 The Big Takeaways

• Stop guessing. Start measuring.
• Pools respond to precision—not intention
• If your results aren’t predictable, your process isn’t controlled
• Chlorine demand isn’t a mystery—it’s a reaction you haven’t identified yet
• And most importantly:
  The pool isn’t unpredictable—the person holding the scoop is

🔥 Thoughts

Spring is here. Pools are opening.
Chlorine demand is about to spike.
And the difference between a clean pool and a weekly nightmare?

It’s not more chemicals.
It’s better chemistry—and better execution.

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When It Rains, It Pours: Real Problems Pool Pros Actually Deal With

In this episode, hosts Wayne & Steve pull back the curtain on what really happens behind the scenes of running a pool service company—because it’s not all crystal-clear water and perfectly balanced chemistry.

Fresh off a wedding weekend (and still recovering), Wayne passes the mic to Steve, who walks us through a week where everything that could go wrong… did.

And not in theory. In real, messy, business-impacting ways.

🔥 What You’ll Learn in This Episode

The Reality of Running a Pool Company

• Why even well-run operations still deal with constant “fires”
• The difference between working in the business vs. on the business
• How quickly things unravel when you step away—even briefly

Commercial Pools Are a Different Beast

• Managing multiple bodies of water, spas, and fountains at a single property
• The hidden workload behind automated systems and chemical feeders
• Why one small mistake (like an injector adjustment) can create a massive chemical imbalance

When Communication Fails, Everything Fails

• Warranty work getting completed… without anyone being notified
• Clients, contractors, and manufacturers all operating on different timelines
• How poor communication creates liability—even when the problem is fixed

Insurance, Liability & Covering Your Ass

• Why every subcontractor should be listed as additionally insured
• What happens when something goes wrong and no one takes responsibility
• How to protect your business when working with third parties—even one-time vendors

Documentation is Everything (No Exceptions)

• Why photos, timestamps, and records are your best legal defense
• Real-world example: proving service visits when clients think you “never showed up”
• How poor reporting—even from a good employee—can damage trust instantly

Employee Management & Operational Breakdowns

• The importance of consistent reporting—even on busy days
• Why “I know they were there” isn’t good enough without proof
• How small gaps in documentation turn into big client issues

Client Challenges You Can’t Avoid

• New management taking over and resetting expectations overnight
• Clients resisting necessary maintenance like draining pools
• High-demand pools with structural limitations that cannot be solved with chemicals alone

The Business Side No One Talks About

• Handling unpaid invoices and difficult clients professionally
• Why you should never get emotionally pulled into billing disputes
• How documentation wins in small claims court—every time

📬 Got a Question or Story to Share?

Have a situation you want the team to break down?
Reach out: talkingpools@gmail.com

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In this myth-busting, industry-deep-dive episode, host Natalie Hood sits down with two absolute heavyweights of the pool industry:

• George Williams – 50+ years shaping pool equipment innovation
• Ken Rogner – 50+ years in distribution, sales, and training

Together, they break down long-standing myths, challenge misconceptions, and pull back the curtain on how the industry actually works—from filtration truths to homeowner expectations and the real cost of doing business.

This is part one of a conversation that blends history, hard truths, and a little bit of “back in my day” wisdom that still hits in 2026.

💡 What You’ll Learn

🔬 The Truth About DE Filters

• Why diatomaceous earth (DE) has been unfairly labeled as dangerous
• The real health risk (and when it actually matters)
• Why DE still delivers unmatched water clarity (down to 1–2 microns)
• Best practices for safe handling and application
• How regulations—especially disposal laws—have influenced filter trends

⚙️ Why Cartridge Filters Took Over

• The real reason service companies prefer cartridges
• Speed, simplicity, and truck-stock efficiency
• How distribution realities shape what gets installed in backyards

💸 The Myth: Pools Are Too Much Work

• Why this belief is outdated (and costing homeowners joy)
• How automation has changed everything:
  • Salt systems
  • Chemical controllers
  • Smartphone-based pool management
• Real-world example: a pool requiring almost zero chemical additions all season

📉 The Myth: Pools Are Expensive to Operate

• Variable-speed pumps = drastically lower energy costs
• What actually drives operating expenses (hint: not what homeowners think)
• Why modern pools are cheaper to run than they were 30 years ago

🏡 Regional Reality Check

• Why:
  • Florida = service-heavy market
  • Midwest/Northeast = DIY-heavy (historically)
• How geography shapes:
  • Customer expectations
  • Service models
  • Buying decisions

⚠️ Industry Insight of the Episode

“95% of the time, you’re looking at your pool—not using it.”

That one line explains:

• Why clarity sells
• Why filtration matters
• Why perception often outweighs chemistry

🔧 Pro Takeaway

There’s a quiet shift happening in the industry:

• Homeowners are less involved than ever
• Technology is removing friction
• But expectations are higher than ever

And if you’re a service pro?

👉 The job isn’t just cleaning pools anymore
👉 It’s managing systems, trust, and long-term relationships

Next episode gets into the stuff that actually affects your reputation—and your bottom line.

poolservice #poolpros #swimmingpool #poolindustry #poolmaintenance

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Andrea is back. Alone. Unsupervised. And apparently powered by battery backups and unresolved rage toward misinformation.

In this episode of Andrea Unfiltered, she dives headfirst into pool chemistry fundamentals—except instead of reading you a boring textbook, she drags bad pool advice into the street and fights it like it owes her money.

This is Part One of her “Cool Chemicals” series (yes, she named it herself, and yes, she’s proud of it). Expect a crash course in sanitizers, water balance, and why your pool isn’t broken—you just don’t understand it.

Also… somehow Jimmy Dean sausage complaints make an appearance. Because of course they do.

🔥 What You’ll Learn (Whether You’re Ready or Not)

💀 Salt Systems: Stop Lying to Yourself

🧠 The Human Body Analogy You Didn’t Ask For (But Now Can’t Unhear)

🧼 Disinfection vs Sanitization (AKA Killing Germs vs Making Them Regret Existing)

⚖️ Water Balance: Your Pool is Either Dissolving Itself or Turning into a Cave

🧪 Chemical Chaos & “Oops, It’s Snowing in the Pool” Moments

🧬 Chlorine vs Bromine: The Family Feud Nobody Asked For

⚡ Advanced Systems (AOP, UV, Ozone, PHMB… aka The Avengers of Overcomplication)

📉 pH, Alkalinity, and Why Your Weekly Acid Dump is Ruining Lives

🧾 Test Kit Truth Bombs

Example of Price increase letter:

Dear Mr. Pool Owner,

The cost of maintaining a swimming pool has increased across the board. Chemicals, equipment, fuel, insurance, and labor have all risen significantly over the past few years, while the level of service required to properly care for your pool continues to grow.

We have absorbed these increases for as long as possible to avoid impacting you. However, continuing to do so would compromise the quality and reliability of the service you expect.

For that reason, we will be implementing a rate adjustment effective [insert date].

This change allows us to maintain consistent service, use high-quality products, retain skilled technicians, and address issues before they become costly problems. Our goal is not to cut corners—but to continue doing the job the right way.

We understand that increases are never ideal, but maintaining your pool properly requires it. Our commitment to you remains the same.

If you have any questions, please feel free to reach out.

Thank you for your continued trust.

Sincerely,
[Your Name / Company Name]

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In this timely and globally relevant episode of Mondays Down Under, hosts Lee (Australia) and Shane (New Zealand) are joined by special guest Nick—a seasoned pool industry veteran with over two decades of experience managing a high-volume retail and service operation.

Against the backdrop of escalating geopolitical tensions involving the U.S., Israel, and Iran, the conversation pivots to a pressing issue hitting close to home for pool professionals: rising fuel costs and supply uncertainty. While geographically distant from the conflict, Australia and New Zealand are already feeling the ripple effects—especially at the pump.

This episode delivers a grounded, practical discussion on how service-based pool businesses can adapt, protect margins, and remain operational in the face of rising costs and potential shortages.

⛽ Key Topics & Takeaways

Fuel Prices Are Climbing—Fast
Fuel costs across Australia and New Zealand are rising sharply, with increases of 20–50 cents per liter already being reported. Some regions are even experiencing fuel shortages, creating urgency for service companies that rely on daily vehicle use.

Service Businesses Are on the Front Line
Unlike other industries, pool service companies can’t reduce fuel consumption easily. Trucks must roll, routes must be completed, and المياه doesn’t balance itself. This makes fuel one of the most immediate threats to profitability.

💡 Strategies to Protect Your Business

1. Implement a Fuel Levy (Transparent Pricing Wins)
Lee shares a proven strategy: introduce a clearly defined fuel levy instead of raising base service prices.

• Tiered by service area (A, B, C zones)
• Adjustable as fuel prices fluctuate
• Removable when prices normalize
• Builds trust and transparency with customers

2. Tighten Route Density

• Reduce travel distances between jobs
• Cluster service calls geographically
• Improve both fuel efficiency and labor productivity

3. Daily Fueling & запас Planning
Nick outlines a proactive approach:

• Encourage technicians to top off regularly
• Maintain a buffer of several days’ fuel supply
• Avoid getting caught during local shortages

4. Use Fuel Price Apps

• Australia: Petrol Spy
• New Zealand: Gaspy
  These tools help teams locate the cheapest fuel in real time—sometimes saving 10–20 cents per liter between suburbs.

5. Leverage Discounts & Membership Perks

• Grocery store fuel dockets
• Insurance or roadside memberships (NRMA, etc.)
• Small savings per liter compound significantly across fleets

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🎙️ The Chemical Illusion: What’s Really Behind Your Pool

That chlorine tablet in your feeder?
It likely came from one of only a handful of chemical plants in the world—and when one goes down, the entire industry feels it.

This episode pulls back the curtain on a truth most pool pros never think about:

The pool industry doesn’t control its chemical supply chain… it depends on a global one.

From cyanuric acid and triazine chemistry to chlorine production and international shipping routes, Rudy connects the dots between your customer’s backyard and a massive industrial ecosystem driven by:

• Global manufacturing
• Energy markets
• Freight logistics
• Geopolitical pressure points

When that system gets disrupted—like the 2020 BioLab plant shutdown—prices spike, supply disappears, and chaos follows.

💥 This Week in Pool News (The Real Story)

No big headlines—but everything is changing:

• Big money and tech are reshaping the industry
• Customers want transparency, not just clean water
• Chemical scrutiny is rising
• Costs are squeezing everyone

You’re no longer just cleaning pools.
You’re running a business inside a shifting system.

🧠 The Takeaway

Boron, lanthanum, chlorine—all come from different global supply chains…
yet they all end up in the same place:

Your route.

The pros who understand that bigger picture adapt faster, price smarter, and stay ahead—while everyone else wonders why things keep getting harder.

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Fresh off a European honeymoon and rocking a brand-new, beard-free look, Steve returns to the mic alongside Wayne for a Thursday episode that’s equal parts heartfelt, hilarious, and unexpectedly real.

The episode opens with a moment of humility as Wayne issues a public correction—giving overdue credit to industry innovators Que Hales and Kim Skinner for their groundbreaking work on chemically calculating pool volume. It’s a reminder that even seasoned pros own their mistakes—and that respect runs deep in the pool world.

From there, things take a turn into life beyond the waterline. Steve shares highlights from his honeymoon across Switzerland and Norway—think snow-covered peaks, ultra-luxury ski towns, and a once-in-a-lifetime experience chasing the Northern Lights. But beneath the travel stories is a grounded message about health, as both hosts open up about sun exposure, dermatology visits, and the realities of working outdoors year-round.

Back in the trenches of pool service, the conversation shifts to the business side—where not all clients are created equal. In a brutally honest (and relatable) segment, Steve breaks down the difference between clients who drain your time and those who build your business. From a year-long text-message marathon with a tire-kicker to a dream client who generates referrals and respects boundaries, the lesson is clear: knowing when to say no is just as important as showing up.

The episode also features an “Insurance Interlude” with expert insight into one of the industry’s riskiest services—acid washing. What starts as a simple question turns into a deep dive on liability, safety, and why even experienced pros are walking away from it altogether.

By the end, what emerges is more than just a pool podcast—it’s a candid look at relationships, reputation, and the fine line between hustle and burnout. Whether you’re in the field or just love a good behind-the-scenes story, this episode delivers a mix of humor, honesty, and hard-earned wisdom.

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Myth, Memory, and the Real Story Behind the Water

A Conversation with Eric Herman | Talking Pools Podcast

Some voices in an industry don’t simply report the story — they shape how the story is told.

In this episode of Talking Pools, host Natalie Hood, Director of Education and Network Development for The Grit Game, sits down with one of the most influential storytellers the aquatic industry has ever produced: Eric Herman, Vice President of Communications for Watershape University and longtime editor of the legendary publication WaterShapes Magazine.

For more than four decades, Herman has documented the evolution of pools, fountains, spas, and aquatic design — not merely as a trade reporter, but as a historian of water itself. His work spans the early days of modern pool construction journalism at Pool & Spa News, the groundbreaking launch of WaterShapes Magazine in 1999, and today’s digital continuation of that legacy through watershapes.com, a library containing more than 5,000 articles chronicling the craft, science, and culture of water.

But this episode isn’t just about history.

It’s about myths — the assumptions, half-truths, and inherited wisdom that circulate through the pool industry and public perception alike.

And in a conversation that moves effortlessly between science, storytelling, and cultural memory, Herman and Hood begin dismantling some of the most persistent myths surrounding swimming pools, safety, and water chemistry.

A Journalist in the Deep End

Eric Herman’s journey into the aquatic world began not with pools, but with curiosity.

His first published article in 1986 — for Orange Coast Magazine — examined the emerging microbrewery industry. Within three years, that curiosity would lead him to an interview in Los Angeles with pool industry pioneer Jim McCloskey, then editor of Pool & Spa News.

The result was a career that has now stretched 40 years.

At Pool & Spa News, Herman covered everything from service techniques and plaster science to drowning prevention — topics that would later shape the direction of aquatic education and professional training across the industry.

When Herman and McCloskey launched WaterShapes Magazine in 1999, they intentionally broadened the conversation beyond swimming pools.

The publication examined water as a design medium.

Pools, fountains, ponds, streams, water parks, hot springs, landscape architecture, and hydrological design all found a home in its pages.

The result was a publication that changed how aquatic professionals thought about their craft.

Today, that legacy continues through the digital platform watershapes.com, publishing twice monthly and maintaining one of the most comprehensive archives of aquatic design knowledge anywhere in the world.

Myth Busting Begins

Hood frames the conversation around a theme she frequently explores on the show: myths in aquatics.

But Herman begins by reframing the idea of myth itself.

Traditionally, he explains, myths weren’t falsehoods. They were symbolic stories meant to communicate deeper truths. The modern use of the word — describing something widely believed but factually incorrect — is almost the opposite.

With that philosophical detour complete, the myth busting begins.

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In this episode, Andrea discusses the importance of pool filtration, different types of filters, and best practices for maintenance. She shares insights on how filters impact water clarity, safety tips, and common mistakes to avoid.

Keywords

pool filtration, pool maintenance, DE filters, sand filters, cartridge filters, pool chemistry, water clarity, pool safety

Key Topics

• Pool filter types (sand, DE, cartridge)
• Proper filter maintenance and cleaning
• Water clarity and turbidity measurement
• Safety tips for filter handling and backwashing
• Common mistakes and troubleshooting in pool filtration

Sound Bites

• "Tortillas in the pool make me laugh"
• "Congratulations to the winner, Keith"
• "Do you want to swim in a clean pool?"

Chapters

00:00
Conclusion and Key Takeaways

22:08
The Importance of PSI in Pool Maintenance

23:20
Cleaning Cartridge Filters: Best Practices

27:26
Using Degreasers and Enzymes Effectively

30:41
Acid Washing Cartridges: When and How

32:19
Safety Precautions with DE Powder

33:43
Maintaining DE Filters: Key Steps

41:02
Sand Filters: Backwashing and Maintenance

43:53
Final Thoughts on Filter Maintenance

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This episode covers essential winter preparation tips for pool service professionals, including equipment maintenance, marketing strategies, and safety regulations. Learn how to turn winter into a profitable season and ensure safety compliance.

Keywords

pool service, winter preparation, pool maintenance, safety regulations, marketing strategies, pool covers, leaf skimmers, pool cleaning

Key Topics

• Winter pool maintenance strategies
• Pool safety regulations and compliance
• Effective marketing for off-season pool services

Sound Bites

• "Heavy leaf litter can stain your pool."
• "Plan your winter marketing early."
• "Turn winter into a profitable season."

Chapters

00:00
Introduction to Seasonal Pool Maintenance

01:36
Equipment Spotlight: Robotic Pool Cleaners and Skimmies

03:22
Using Winter Covers and Debris Covers Effectively

06:56
Safety Regulations and Pool Fencing Requirements

11:04
Seasonal Business Planning and Marketing Strategies

18:00
Water Safety and Drowning Prevention Insights

23:42
Preparing Your Business for Winter Challenges

26:13
Promoting Safety and Compliance to Clients

28:41
Closing Remarks and Next Steps

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In this episode of Flock It Friday, Rudy Stankowitz revisits the topic of borates in swimming pools, exploring the chemistry behind them, the regulatory history, and why recent geopolitical tensions have brought boron compounds back into the conversation.

Recent instability in key shipping corridors such as the Strait of Hormuz, the Red Sea, and the Suez Canal has raised concerns about global freight movement. Since Turkey holds the world’s largest boron reserves and supplies a significant portion of the global market through its state-owned producer Eti Maden, disruptions in shipping routes could tighten the supply chain that delivers boric acid to the U.S. market. The chemistry itself hasn’t changed—the mines are still operating—but the logistics that move industrial minerals around the world can shift quickly.

Rudy then breaks down the science behind borates. In pool water, boron compounds typically exist as boric acid and borate ions, forming a secondary buffering system that helps resist pH drift, especially in pools with saltwater chlorine generators, where aeration accelerates carbon dioxide loss and causes pH to rise.

Most pools that use borates maintain concentrations between 30 and 50 ppm. Below that range the buffering effect becomes minimal, and above it there is little additional benefit. Once added, borates remain stable in the water and are only removed through dilution, splash-out, backwashing, or water replacement.

Borates are often described as algistatic, meaning they may inhibit algae growth, but they should not be considered a primary algaecide. Chlorine remains the primary sanitizer responsible for algae control.

The episode also touches on the regulatory evolution surrounding borates. Following the introduction of NSF/ANSI Standard 50 Annex R in 2015, many niche pool chemical additives—including borate products—were not pursued for certification under the updated framework. As a result, borates largely disappeared from modern certification listings, though they remain widely used in residential pools where certification is not required.

The bigger takeaway is that the chemistry hasn’t changed—but the systems that deliver pool chemicals have. In today’s global economy, the most complicated part of pool chemistry may not be the reactions happening in the water, but the international supply chains that bring those chemicals to the pool service professional.

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Insurance Interlude: 1099 vs W-2, Water Balance, and Pool Industry Realities

In this episode of Thursdays with Wayne & Steve, the show opens with a quick look at the winter weather hitting the Northeast before diving into two important conversations affecting pool professionals: employee classification in the service industry and the importance of water balance and documentation in pool care.

Joining Steve for the Insurance Interlude is Pat Grignon from the California Pool Association, where they explore the ongoing debate between 1099 independent contractors and W-2 employees in the pool service industry.

1099 vs W-2: What Pool Companies Need to Know

Steve and Pat discuss the legal and operational differences between hiring technicians as independent contractors (1099) versus employees (W-2). While some companies successfully operate with contractors who maintain their own businesses, problems arise when contractors function essentially as employees.

The conversation highlights a real-world case where a company classified dozens of workers as independent contractors, even though they only worked for that company. The result was a state investigation and a $750,000 fine, demonstrating how seriously regulators view employee misclassification.

Pat explains that legitimate 1099 relationships typically require:

• Workers operating their own independent business
• Maintaining their own insurance
• Working for multiple clients
• Using their own equipment

Later in the episode, Wayne shares a call from a listener in Port Orange, Florida dealing with corrosion around brass light fittings in two stainless steel pools.

After discussing the issue, it becomes clear that the root cause was not high total dissolved solids (TDS), but severely unbalanced water chemistry.

The technician had been lowering the pH to 6.8, which is far below recommended swimming pool levels. Combined with low alkalinity readings around 40–50 ppm, the water had become extremely corrosive.

Wayne walks through the fundamentals of restoring proper balance:

• Maintain pH between 7.4–7.6
• Keep alkalinity between 80–120 ppm
• Maintain calcium hardness above 150 ppm
• Monitor TDS relative to source water

The example serves as a reminder that water balance is critical, especially when dealing with metal components or unusual pool construction materials.

Why Documentation Protects Service Companies

The episode closes with a discussion about the importance of record keeping when servicing pools, particularly after renovations or plaster work.

If problems arise after a pool build or resurfacing, contractors may ask for detailed chemistry logs to determine whether improper water chemistry caused the issue.

Maintaining records from systems like:

• Skimmer
• Pool Brain
• PayThePoolMan

can provide service companies with data-backed proof that proper chemistry was maintained.

Without documentation, pool companies may struggle to defend themselves when blame is assigned for plaster defects or equipment failures.

If your question is featured on the show, you might even receive a small thank-you gift from the team.

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In this episode, Natalie Hood interviews Sean McDermott from H2 Flow to bust common myths about pool water circulation, flow measurement, and system efficiency. They explore how proper understanding and technology can improve water quality, safety, and energy use in pools.

keywords

pool water circulation, flow measurement, VFD, pool system efficiency, water quality, pool safety, flow meters, pool automation, pump protection

key topics

• Myth of continuous circulation with pump running
• Flow rate vs filtration effectiveness
• Importance of accurate flow measurement
• Role of VFDs in energy savings
• Mechanical issues masquerading as chemical problems

guest name

Sean McDermott

Sound Bites

• "Flow measurement is critical for safety"
• "VFDs are widely used in pools now"
• "Reducing pump speed saves energy"

Chapters

00:00
Introduction to Pool Water Movement and Misconceptions

00:55
Sean McDermott's Background and Industry Journey

03:35
The Industry Setup and Education in Pool Management

05:57
Myth 1: As long as the pump runs, circulation is proper

08:47
Myth 2: Higher flow always means better filtration

10:09
The importance of accurate flow measurement

11:42
The significance of flow measurement for safety

13:15
Flow meters: Accuracy matters

14:22
VFDs in residential and commercial pools

16:02
Modern VFDs and their ease of use

17:36
Autofill systems and automation benefits

18:56
Durability of outdoor pool systems

20:27
Pump protection and system safety

21:37
Low flow alarms and their role

23:30
Energy efficiency and pump speed reduction

25:01
Adjusting for environmental factors in pool operation

26:47
Water quality issues: Chemical vs mechanical causes

28:04
Mechanical issues masquerading as chemical problems

32:21
Final thoughts and advice from Sean McDermott

Resources

• H2 Flow
• NSF International NSF 50 Standard
• VFDs in Pool Systems
• Sean McDermott on LinkedIn

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FOR IMMEDIATE RELEASE

The Talking Pools Podcast has officially opened nominations for the 2026 Talking Pools Podcast Mentor of the Year Award, an industry recognition created to celebrate the individuals who go beyond their daily work to teach, guide, and elevate others in the swimming pool and spa profession.

Nominations will be accepted from March 15 through May 15, 2026, inviting pool service technicians, builders, retailers, educators, manufacturers, and other professionals across the industry to submit the name of a mentor who helped shape their career.

The award was created by Talking Pools Podcast host and industry educator Rudy Stankowitz to shine a spotlight on the unsung leaders of the trade—those who invest their time and experience in helping others succeed.

“Every great pool professional started somewhere, and chances are someone helped them along the way,” said Stankowitz. “This award exists to recognize the people who take the time to teach judgment, protect standards, and build technicians who will carry the industry forward.”

Recognizing the Quiet Builders of the Industry

Unlike many awards that highlight business growth or product innovation, the Mentor of the Year Award focuses specifically on mentorship—the act of teaching, guiding, and developing professionals in the field.

Eligible nominees must be actively involved in the swimming pool industry or a closely related field, including service, construction, retail, manufacturing, education, or other supporting roles.

To maintain fairness and integrity, the award program does not allow self-nominations, family nominations, or nominations of Talking Pools Podcast hosts. Each submission must come from a professional working within the industry.

A Championship Recognition

The Mentor of the Year recipient will be presented with a custom championship belt, symbolizing the impact mentors have on shaping the next generation of professionals. The belt was designed by Wildcat Belts, the same manufacturer that produces championship titles for organizations like WWE and UFC.

The inaugural 2025 award attracted dozens of nominations from across the global pool industry, with finalists selected through a multi-stage anonymous review process to ensure a merit-based evaluation.

In keeping with the spirit of the award, the winner will not be asked to attend a formal ceremony. Instead, the Talking Pools Podcast team will deliver the championship belt in person, surprising the recipient at their workplace or job site while they are doing what mentors do best—helping others succeed.

How to Nominate a Mentor

Industry professionals can nominate their mentor by submitting the individual’s name along with a description of how that person helped them grow in their career or business.

Submissions can be made online at:
https://cpoclass.com/pool-news/mentor-award/

Alternatively, nominees can be submitted by visiting cpoclass.com and selecting the Talking Pools Podcast Mentor Award tab.

The Top 10 nominees will be announced later in 2026, with one individual ultimately earning the title of Talking Pools Podcast Mentor of the Year.

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In this episode of Mondays Down Under, Lee and Shane discuss a frustrating service case involving an ionizer sanitation system with an integrated salt cell that isn’t producing enough chlorine to maintain a residential pool.

The system is rated for pools up to 150,000 liters, yet the pool in question is only 60,000 liters and repeatedly turns green. Despite increasing runtime to 24 hours per day and raising output to nearly 100%, chlorine levels remain extremely low.

After performing a full troubleshooting process—including cleaning the pool, eliminating algae, verifying circulation, and treating potential biofilm with chlorine dioxide (C5)—the issue still persists.

Manufacturer Advice Raises Questions

When Shane contacted the manufacturer’s representative, the recommendation was to run the unit 24 hours a day at 100% output.

This raised several concerns:

• It dramatically increases electricity costs for the client.
• It may shorten cell lifespan.
• It could exceed the unit’s 10,000-hour warranty limit in just over a year.

Even more confusing, the representative suggested adding cyanuric acid, despite the system being marketed as a “freshwater pool system” and the manual specifically advising against adding stabilizer.

When Manuals and Advice Don’t Match

Lee and Shane point out the contradiction between manufacturer marketing, written instructions, and real-world recommendations. Being told to add chemicals that the manual says not to use places technicians in a difficult position if warranty issues arise later.

Lee stresses an important rule for service professionals:
If a manufacturer instructs you to do something outside their manual, request the instructions in writing to protect yourself.

Not All Ionizers Are the Same

Shane also maintains another pool with a similar ionizer system from a different manufacturer that works perfectly, running 11 hours per day at about 80% output with no stabilizer in the water.

This comparison suggests the issue may not be ionization technology itself, but potentially a problem with the specific unit or controller.

Takeaway for Pool Pros

The discussion highlights an ongoing challenge in the industry: technicians often follow a careful process of elimination, only to be told the problem must be something else.

Sometimes, however, the problem is simply the equipment itself.

📧 Have a topic suggestion?
Email the show: talkingpools@gmail.com

Thanks for listening to Mondays Down Under on the Talking Pools Podcast.

The Pool Shop Coach
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This week, Rudy tackles something the “state of the industry” reports don’t always capture:

First: How the War on Iran is likely to impact the U.S. Boric Acid/Borax Market

Next, the emotional strain underneath the numbers.

From Florida techs charging $70–$100 per month (including chemicals) and still feeling squeezed…
To competitors undercutting bids out of fear…
To Amazon underpricing distribution channels…

The conversation isn’t about collapse.

It’s about reorganization under pressure.

🧾 The Fault Lines Showing Up in the Field

Across warehouse aisles and Facebook threads, several themes emerged:

• Chronic underpricing driven by fear, not math
• Manufacturer channel conflict with online retail giants
• Distribution distrust and eroding brand loyalty
• Software fatigue from per-account pricing models
• Fragmentation from low barriers to entry
• Burnout among seasoned veterans

This isn’t collapse.

It’s an inflection point.

Industries don’t disappear overnight.
They stratify.

High-volume / low-margin operators.
Fearful middle-tier operators.
Disciplined top-tier professionals.

Where you land depends on pricing discipline, positioning, and chemistry literacy.

💬 Simon Sprague’s Question: LSI vs Disinfection

Rudy also responds to Simon Sprague of Tech Pools of Alicante, Spain, diving into:

• The 7.5% Free Chlorine to Cyanuric Acid ratio
• Saturation Index vs. disinfectant balance
• Why ideal ranges still matter
• Why pH affects more than comfort
• Why specialty chemicals have functional pH windows
• Why dumbing down the trade hurts the industry long-term

Education matters.

Not to make techs chemists.

But to prevent the industry from flattening into “chlorine and acid and hope.”

🧪 Deep Dive: What Disinfection Actually Is

This episode goes further than most service conversations ever do.

Rudy breaks down:

• Hypochlorous acid vs hypochlorite ion
• pH-driven speciation and kinetics
• Cyanuric acid equilibrium chemistry
• Breakpoint chlorination and nitrogen chemistry
• ORP as redox potential — not chlorine level
• UV photolysis and chlorine half-life
• Disinfection byproducts (THMs, haloacetic acids)
• Advanced oxidation systems and hydroxyl radicals
• Biofilms and oxidant demand
• Metal redox couples affecting ORP readings

A swimming pool is not a sterile container.

It is a sunlight-exposed, nitrogen-fed, electrochemically active oxidative reactor.

Stop thinking in parts per million.

Start thinking in equilibrium kinetics and mass transfer.

🔥 The Hard Question

As manufacturer and distributor costs rise…

As Amazon undercuts local supply chains…

As customers push back on rate increases…

Is there a ceiling on what homeowners will pay?

And what happens when margin shrinks into single digits?

God bless the pool pro.

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pool management, insurance, pool measurements, chemical calculations, warranty issues, pricing strategies, pool service, pool industry, commercial pools, residential pools

Summary

In this episode of the Talking Pools podcast, the hosts discuss various challenges faced in pool management, including accurate pool measurements, navigating insurance and liability, chemical calculations for pool volume, warranty issues with manufacturers, and pricing strategies in the pool service industry. They emphasize the importance of understanding pool volume for chemical dosing, the complexities of commercial versus residential pools, and the need for strong relationships with manufacturers and insurance agents. The conversation aims to provide insights and practical advice for both new and experienced pool service professionals.

Takeaways

• Accurate pool measurements are crucial for effective service.
• Understanding insurance coverage is essential for liability management.
• Chemical calculations can be done using a chemical method for accuracy.
• Building strong relationships with manufacturers can ease warranty issues.
• Pricing strategies should reflect market conditions and product costs.
• New pool service professionals should seek guidance to avoid costly mistakes.
• Communication with insurance agents can clarify coverage for different jobs.
• Knowing the volume of water in a pool is vital for chemical dosing.
• Regular follow-ups with manufacturers can expedite warranty claims.
• Understanding the differences between commercial and residential pools is important.

Sound Bites

• "I always go to the top of the skimmer box."
• "You can calculate pool gallons chemically."
• "You have to be nice with the manufacturers."

Chapters

00:00
Introduction to Pool Maintenance Topics

04:44
Measuring Pool Depth and Surface Area

17:04
Understanding Reagents and Their Shelf Life

52:53
Inventory Management and Quality Control in Reagents

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pool industry, innovation, entrepreneurship, customer service, vacuum bags, COVID-19, cleaning efficiency, myths, hidden costs, technology

Summary

In this episode of the Talking Pools podcast, host Natalie Hood interviews Gary Richards, the CEO of VacBags, about his journey from the restaurant industry to the pool industry. They discuss the importance of customer service, the impact of COVID-19 on the industry, and debunk common myths about vacuum bags. Gary shares insights on the hidden costs of cheap vacuum bags and the significance of quality in cleaning efficiency. The conversation highlights innovations in vacuum bag technology and concludes with Gary's encouraging message to strive for excellence in the pool industry.

Takeaways

• Gary transitioned from the restaurant industry to the pool industry after losing his restaurants.
• Customer service is crucial in the pool industry and can set you apart from competitors.
• COVID-19 forced many in the pool industry to adapt and innovate due to supply shortages.
• Many people believe all vacuum bags are the same, but quality varies significantly.
• Cheap vacuum bags can lead to hidden costs that add up over time.
• Quality vacuum bags improve cleaning efficiency and customer satisfaction.
• Innovations like the VaxBags can simplify the cleaning process for pool professionals.
• It's important to have spare products on hand to avoid delays in service.
• Gary emphasizes the need for problem-solving and finding solutions in the industry.
• A positive attitude and commitment to quality can lead to success in the pool industry.

Sound Bites

• "COVID was such a turning point."
• "You get what you pay for."
• "Not at all. Not at all."

Chapters

00:00
Introduction to Innovation in Pool Service

04:26
The Birth of VaxBags

09:02
Customer Service and Relationship Building

12:02
Debunking Myths About Vacuum Bags

15:28
The Importance of Quality in Pool Maintenance

19:46
The Future of Pool Cleaning Solutions

23:17
Final Thoughts and Takeaways

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pool safety, maintenance, leaking pools, commercial pools, health and safety, pool inspections, pool repairs, pool technician, safety standards, pool equipment

Summary

In this episode of the Talking Pools podcast, hosts Lee and Shane discuss various safety concerns related to pool maintenance and inspections. They share real-life experiences with leaking pools, unsafe structures, and the importance of adhering to safety standards. The conversation emphasizes the need for preventative maintenance, awareness of pool conditions, and the responsibility of pool technicians to ensure safety for both themselves and pool users. They also highlight the significance of communication with clients regarding safety hazards and the necessity of proper training for staff.

Takeaways

• Preventative maintenance is crucial to avoid costly repairs.
• Always assess the safety of a pool before servicing.
• Communication with clients about safety is essential.
• Pool technicians must be aware of their limitations.
• Unsafe pool structures can lead to serious injuries.
• Regular inspections can prevent dangerous situations.
• Staff safety should be a priority in pool maintenance.
• Understanding local safety standards is vital for compliance.
• Training staff to recognize hazards is important.
• It's acceptable to refuse unsafe jobs.

Sound Bites

• "You need to build steps here."
• "It's not worth it at all."
• "It's a big safety issue."

Chapters

00:00
Introduction and Overview of Pool Safety Concerns

01:40
Case Study: The Leaking Vinyl Liner Pool

08:58
Unsafe Pools: Personal Experiences and Lessons Learned

30:41
Work Health and Safety in Pool Maintenance

45:03
Conclusion and Key Takeaways

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This Friday episode digs into one of the most argued topics in pool care: range chemistry and the Langelier Saturation Index (LSI).

Rudy takes us back to 1936 and the work of Wilfred F. Langelier, who developed a model to prevent municipal water pipes from dissolving or scaling shut. LSI was never designed for swimmers. It was built to answer one simple question:

Will this water dissolve calcium carbonate… or deposit it?

That’s it.

Pools adopted LSI later because plaster behaves like municipal concrete. Your pool is essentially a miniature water system — just with sunscreen and cannonballs.

What LSI Does (and Doesn’t Do)

LSI predicts calcium carbonate equilibrium. It protects:

• Plaster
• Grout
• Heaters
• Salt cells
• Tile lines

What it does not tell you:

• If chlorine is killing pathogens fast enough
• If chloramines are rising
• If nitrification is occurring
• If biofilm is forming
• If oxidation demand is being met

LSI protects the vessel.
It does not guarantee sanitation.

Where 7.2–7.8 Came From

No single person invented the modern pH range. It evolved from the overlap of:

• Human physiology (comfort and irritation)
• Chlorine chemistry (HOCl vs OCl⁻ balance)
• Cement durability research
• Regulatory standards

Even phenol red test kits influenced it — operators standardized what they could clearly see and control.

The Cyanuric Acid Blind Spot

If you don’t subtract roughly one-third of CYA from total alkalinity before calculating LSI, your saturation balance is wrong.

And LSI does not account for chlorine kinetics at all.

You can have:

• A perfect 0.00 LSI
• High CYA
• Slower disinfection
• Rising combined chlorine
• Biofilm quietly developing

The plaster may be safe.
The water may not be optimal.

Salt Cells, Heaters & Microenvironments

LSI models bulk water.

Inside salt cells and heaters, localized pH spikes can create scaling even when your overall LSI reads balanced. Context matters. Temperature matters. Ionic strength matters.

Water chemistry is not binary — it’s gradient-based.

The Real Takeaway

Range chemistry isn’t stupid. It’s probabilistic. It works under average conditions in average pools.

The mistake is believing ranges are universal laws.

LSI is necessary — but not sufficient.
Balance is not a number.
It’s interaction between thermodynamics, kinetics, microbiology, and material science.

Stop worshiping the calculator.
Start managing the system.

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Wayne goes full soapbox after watching an HGTV/Magnolia renovation show that builds a commercial-style pool using “biofilters” as a chemical-free solution—without ever addressing sanitation, oxidation, or code-required disinfectant residuals. Steve backs him up with real-world field logic: filtration doesn’t equal disinfection, and “natural” systems can turn into expensive science projects fast.

Then the episode shifts into the Insurance Interlude with Pat Grignon (California Pool Association), digging into warranty claims, liability, how insurance carriers investigate faults, and why documentation (photos/video/notes) protects your business for years.

Segment 1 — Wayne’s HGTV rant: Biofilters, “natural pools,” and reality TV chemistry (00:00–25:14)

Key takeaways

• Filtration is not sanitation. Even DE filtration doesn’t catch bacteria/viruses reliably because pathogens are below typical filter micron ratings.
• Biofilters often rely on nitrifying bacteria (Wayne names Nitrosomonas and Nitrobacter) that convert:
  • ammonia → nitrites → nitrates
• Wayne’s red flag: nitrates feed algae, and there’s no easy chemical “undo” once nitrates climb—drain and replace is often the only practical correction.
• Real-world reality check: if bathers are involved, ammonia shows up (sweat/urine), and you still need an actual sanitizer system.
• The pool “looked great” on reveal day… but nobody wanted to get in (which Steve jokes is basically the fate of many pools anyway).
• Wayne predicts the biofilter setup becomes a regret purchase—$15,000 spent before eventually converting to conventional filtration + sanitation.

Quoteable moments

• “Natural pool” = Wayne’s eyes bug out.
• “People want to swim in water, not chemicals… but safe water takes chemistry.”
• Steve’s “pimp my ride but for houses” comparison for the show’s projects.

Segment 2 — Insurance Interlude w/ Pat Grignon: Warranty work, liability, and documenting the mess (25:14–40:18)

What’s covered

• Steve explains the reality of warranty service: no urgency unless someone becomes the “pain in the ass” pushing it forward.
• Pat outlines how manufacturers protect themselves:
  • Warranty/service stations often required to carry high insurance limits and endorsements that shield the manufacturer.
• Waiver of subrogation explained:
  • Normally, your insurer pays then may subrogate (recover) from a manufacturer if a defect caused the loss.
  • Waiver blocks that upstream recovery—so your policy can get stuck holding the bag even when the part was defective.

Notable mentions

• HGTV / Magnolia Network renovation show: “Building Outside the Lines”
• Movie drop: True Romance (Hans Zimmer soundtrack, Tarantino script)
• Brands mentioned in discussion/examples: Hayward, Jandy (AquaLink), Pentair, plus references to warranty stations and commercial systems.

Call to action (from the hosts)

Got a technical question or topic idea? Email: TalkingPools at gmail.com
Wayne says if your question makes it onto the show, he’ll send a small thank-you gift.

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keywords

Aquatics, Program Directors, Leadership, Communication, Emergency Preparedness, Delegation, Myths, Burnout, Learning Opportunities, Professional Development

summary

In this episode, Natalie Hood engages with Cara Green, the Aquatics Program Director at the University of Houston, to discuss the often misunderstood role of aquatics directors. They explore the journey into aquatics, the myths surrounding the profession, the importance of delegation, communication skills, and emergency preparedness. Cara emphasizes the need for setting boundaries to prevent burnout and encourages listeners to embrace learning opportunities and not fear failure.

takeaways

• Aquatics Program Directors play a crucial role in managing aquatic facilities.
• Delegation is essential for effective leadership and team growth.
• Mistakes should be viewed as learning opportunities rather than failures.
• Strong communication skills are vital for successful aquatics management.
• Emergency preparedness is a key responsibility of aquatics directors.
• Setting boundaries is important to prevent burnout in the aquatics industry.
• Continuous learning and development are necessary for professional growth.
• Hard conversations are part of leadership and should not be avoided.
• Understanding and addressing myths about aquatics can improve the profession's image.
• Embracing failure as a part of the learning process is essential for success.

Sound Bites

• "Delegation is key to success in leadership."
• "Mistakes are opportunities for growth."
• "Protect your peace and personal time."

Chapters

00:00
Introduction to Aquatics Program Directors

00:29
Busting Myths: It's Just a Summer Job

11:55
Understanding Codes and Compliance

20:26
Handling Emergencies: The Role of Aquatics Directors

35:23
Advice for Aspiring Aquatics Professionals

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In this episode of Mondays Down Under, Lee and Shane take us behind the scenes of a massive Australian water theme park — and the conversation quickly turns from wave pools and plant rooms on steroids to something much more serious:

Safety.

From razor blades hidden in slide seams (yes, that actually happened) to real-world design flaws causing injuries, this episode dives deep into the responsibility that comes with running aquatic facilities — whether it’s a multi-million-dollar water park or your own pool service business.

Lee shares her experience training maintenance staff at a high-risk commercial water park facility in New South Wales, including:

• Massive commercial pump systems
• Giant wave pool air blowers (not baffle plates!)
• 35 slides requiring daily walk-through inspections
• Structured risk management protocols
• The difference between low-risk and high-risk commercial facilities

She explains how commercial aquatic operations in Australia are tiered under state health guidelines — and why every service professional should understand the compliance responsibilities of the facilities they work with.

🩸 The Razor Blade Incident (1980s Water Park Case)

Lee recounts a chilling true story from the 1980s where razor blades were inserted into the seams of a waterslide, seriously injuring a child. Once thought to be folklore — it wasn’t.

The takeaway?
Daily inspections are not optional. Vigilance is non-negotiable.

🍺 When Safety Gets Awkward

Shane shares a recent experience where a client repeatedly offered him beer while he was on the job. That sparks a broader discussion about:

• Drinking on the job (even “just one”)
• Leading by example as a business owner
• The culture shift once staff are involved
• Why perception matters just as much as legality

Your team doesn’t see nuance. They see behavior.
And monkey see, monkey do.

🦺 PPE: If You Don’t Wear It, Neither Will They

The conversation turns to Personal Protective Equipment and workplace standards.

Topics covered:

• Respirator use when handling acid
• Goggles and chemical gloves
• Full-face masks in commercial settings
• Spill kits (vehicle and warehouse)
• First aid kits
• SDS registers (including digital access)
• Incident response training

Lee emphasizes something critical:

If your staff see you skipping PPE, every toolbox talk you’ve ever given becomes meaningless.

🚨 Safety Audit Checklist for Pool Pros

This episode challenges business owners to ask:

• When was the last time you did a safety audit?
• Are your vehicles compliant?
• Are your placards displayed correctly?
• Do staff know how to respond to chemical splashes?
• Are you conducting regular toolbox talks?
• Are you leaving pool gates propped open?

And perhaps most importantly:

Are you leading by example?

🎙️ Also in This Episode

• Trade show FOMO as the U.S. ramps up pool season
• Southern Hemisphere summer winding down
• Wave pool mechanics explained
• Design flaws in a Christchurch facility causing injuries
• The legal and financial risks of unsafe practices
• Preview of next week’s topic: Unsafe Pools

📩 Got a topic or question?
Email: talkingpools@gmail.com

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In this episode, Rudy Stankowitz discusses significant developments in the pool service industry, including a major acquisition that consolidates market power. He also delves into the importance of understanding water chemistry, specifically focusing on silica and sulfates, which are often overlooked in pool maintenance. The conversation highlights the implications of these elements on pool equipment and overall maintenance practices, emphasizing the need for pool professionals to adapt to these changes for better service delivery.

takeaways

• The pool service industry is experiencing significant consolidation.
• Larger operators can invest in better technology and training.
• Silica and sulfates are critical yet often ignored in pool chemistry.
• Municipalities add silicates to drinking water to prevent corrosion.
• Silica fouling can lead to equipment inefficiencies.
• Sulfates can cause long-term damage to pool structures.
• Monitoring silica and sulfate levels is essential for pool maintenance.
• Dilution is the most effective way to manage silica and sulfate levels.
• Understanding water chemistry can prevent costly repairs.
• Advanced knowledge in pool chemistry is crucial for professionals.

Sound Bites

• "Silica fouling increases electrical resistance."
• "Sulfate ions can react with calcium aluminate."
• "The ones that get paid a lot of money do."

Chapters

00:00
Introduction and Industry Update

04:33
Water Chemistry: Silica and Sulfates Overview

05:16
Understanding Silica in Pool Water

17:46
Exploring Sulfates in Pool Water

AquaStar Pool Products
The Global Leader inSafety, Dependability, & Innovationin Pool Technology.

POOL MAGAZINE
Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou

the 'How to Get Rid of Algae' handbook
The most comprehensive guide on algae prevention and remediation you will ever own.

BLUERAY XL
The real mineral purifier!Reduce your pool maintenance costs & efforts by 50%

CPO Certification Classes
Attend your CPO class with Rudy Stankowitz!

Online Pool Classes
The difference between you and your competition is what you know!

Jack's Magic
If you know Jack's you'd have no stains!

Service Industry News

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In this episode of the Talking Pools podcast, host Steve Sherwood and guest Pat Grenon discuss various aspects of pool services, including subcontracting, insurance considerations, the importance of technology in efficiency, pricing strategies, and the significance of proper testing and chemical management in pool maintenance. They emphasize the need for pool professionals to adapt to changing market conditions and to ensure they are providing quality service while maintaining profitability.

takeaways

• Subcontracting can enhance service quality and efficiency.
• Being added as an additional insured protects your business.
• Utilizing technology like Google Earth can save time and money.
• Regularly review and adjust pricing to reflect rising costs.
• Understanding pool size and chemical needs is crucial for profitability.
• Testing water quality accurately is essential for client satisfaction.
• Maintaining clear communication with clients can prevent misunderstandings.
• Investing in robotic vacuums can improve service quality.
• Tracking profit and loss helps identify unprofitable clients.
• Continuous education and adaptation are key in the pool service industry.

titles

• Navigating the Pool Service Industry
• Subcontracting: A Key to Efficiency

Sound Bites

• "It's a protective mechanism."
• "Time and money, right?"
• "You need to track your profit and loss."

Chapters

00:00
Introduction to Pool Business Insights

02:22
Navigating Subcontractor Relationships

08:38
Understanding Insurance and Liability

12:45
Maximizing Efficiency with Technology

26:31
Pricing Strategies and Cost Management

33:02
Chemical Management and Testing Best Practices

LaMotte Company
LaMotte Company is a leading manufacturer of water quality testing products & pool test kits

California Pool Association
Pool Industry Trade Organization

CMAHC
The Council for the Model Aquatic Health Code promotes health & safety at public swimming pools

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

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In Part One of this two-part episode of Talking Pools Podcast, Natalie Hood speaks with Cara Green, Aquatics Program Director at the University of Houston, about the often misunderstood role of aquatics program directors. They discuss the common myths surrounding the profession, the skills required for success, the importance of continuous education, and the necessity of understanding codes and compliance in aquatics. The conversation emphasizes the need for adaptability and setting high standards for lifeguards to ensure safety and professionalism in the aquatic environment.

takeaways

• Aquatics program directors often start as lifeguards or swim instructors.
• The role is not just a summer job; it requires year-round commitment.
• Continuous education is crucial for career advancement in aquatics.
• Understanding codes and compliance is essential for safety.
• Adaptability is key in managing aquatic facilities.
• Setting high standards for lifeguards is necessary for success.
• Communication is vital for addressing scheduling and training issues.
• Professional development opportunities should be pursued actively.
• Myths about the aquatics profession can hinder understanding of its complexities.
• Leadership development is important for the next generation of aquatics professionals.

Sound Bites

• "It's not just a summer job."
• "You have to continue learning."
• "You can't just walk off that deck."

Chapters

00:00
Introduction to Aquatics Program Directors

04:14
Busting Myths: It's Just a Summer Job

11:54
The Skills Required: More Than Just Pool Experience

18:22
Navigating Career Paths in Aquatics

23:06
Understanding Codes and Compliance

The Grit Game
The Grit Game, is not just playing the game, we’re changing it. 500+ years industry experience,

Revdup Apparel
a custom apparel company built for the pool industry. Founded by pool professionals

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

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In this episode of Mondays Down Under, Lee and Shane discuss various aspects of running a business in the pool service industry, focusing on the importance of SEO, the evolving role of AI, and strategies for maximizing online presence. They share insights on how to effectively use social media marketing, the significance of customer reviews, and the potential of AI in streamlining business operations. The conversation also touches on the balance between AI and human interaction, emphasizing the need for personal connections in customer service.

takeaways

• AI is evolving, and businesses must adapt to stay relevant.
• SEO is not outdated, but it is changing with technology.
• Google prioritizes active businesses with updated information.
• Social media marketing can be scheduled and automated.
• AI can assist in customer support and troubleshooting.
• Creating processes can help streamline business operations.
• Investing time in AI can yield long-term benefits.
• Personal connections in business are still crucial.
• Virtual assistants can help manage workloads effectively.
• AI can enhance customer interactions without replacing human touch.

Sound Bites

• "AI can help lighten your load."
• "AI can be extremely helpful."
• "You can create your AI clone."

Chapters

00:00
Introduction and Super Bowl Talk

03:27
Business Warrant of Fitness and SEO Discussion

05:56
The Evolution of SEO and AI Integration

08:42
AI's Role in Business Marketing and Scheduling

11:49
AI in Customer Service and Technical Support

17:37
Creating AI Clones and Their Applications

22:58
The Future of AI in Business Operations

BufferZone
BufferZone has been created by a frustrated pool maintenance company

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This conversation delves into the complexities of phosphates in pool chemistry, emphasizing their role in biological processes and the misconceptions surrounding their impact on chlorine effectiveness and algae growth. It also touches on contractor accountability in the pool industry and analyzes market trends, providing insights into the current state of the industry. Takeaways Phosphates are essential for life and play a crucial role in biochemistry. The pool industry often misunderstands the role of phosphates, treating them as a primary villain in algae growth. Chlorine is the primary agent for controlling algae, not phosphates. Phosphate testing became popular due to marketing rather than scientific necessity. Algae can survive without measurable orthophosphate, relying on other forms of phosphorus. Phosphate removal can help but is not a substitute for proper sanitation practices. The relationship between phosphates and algae is complex and often misrepresented. Market reports can be misleading, showing stabilization rather than true growth. Consumer protection in the pool industry is a significant concern, highlighted by contractor misconduct cases. Understanding the mechanisms of pool chemistry is more important than memorizing numbers.

Sound bites "Phosphate does not cause algae." "Chlorine neglect causes algae." "Oxidation is still the boss." Chapters 00:00 Understanding Phosphates in Pool Chemistry 03:50 Contractor Accountability and Consumer Protection 08:25 Market Trends and Industry Growth Analysis 12:44 The Role of Phosphates in Algae Control 21:16 Sources of Phosphates and Their Impact 25:12 The Relationship Between Phosphates and Algae

AquaStar Pool Products
The Global Leader inSafety, Dependability, & Innovationin Pool Technology.

POOL MAGAZINE
Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou

the 'How to Get Rid of Algae' handbook
The most comprehensive guide on algae prevention and remediation you will ever own.

BLUERAY XL
The real mineral purifier!Reduce your pool maintenance costs & efforts by 50%

CPO Certification Classes
Attend your CPO class with Rudy Stankowitz!

Online Pool Classes
The difference between you and your competition is what you know!

Jack's Magic
If you know Jack's you'd have no stains!

Service Industry News

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

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In this episode of Talking Pools, hosts Steve and Wayne discuss various aspects of the pool service industry, including the evolution of services, the importance of community and networking, navigating insurance challenges, and the impact of technology. They share insights on client relations, the significance of proper maintenance, and the intricacies of pool renovations and inspections. The conversation emphasizes the need for pool professionals to be proactive, knowledgeable, and ethical in their business practices.

takeaways

• Everyone starts out as a service guy in the pool industry.
• The new CPO manual has significant updates.
• Community and networking are crucial for success in the pool industry.
• Insurance policies often exclude certain types of coverage.
• Asking the right questions can save time and money.
• Maintaining good client relations is essential for business.
• Technology is rapidly changing the pool service landscape.
• Proper documentation is vital for client disputes.
• Renovations require careful planning and communication with clients.
• Good business practices lead to positive karma and long-term success.

Sound Bites

• "You can start out as a service guy."
• "You need to ask the right questions."
• "You have to do good business."

Chapters

00:00
Navigating Drone Insurance and Regulations

25:56
Understanding General Liability and Property Damage Coverage

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In this conversation, Natalie Hood and Manny Sanchez delve into the world of ICF (Insulated Concrete Form) pools, addressing common misconceptions, discussing design flexibility, construction processes, and the advantages of ICF pools over traditional methods. They explore the speed of construction, maintenance requirements, and the environmental benefits of ICF pools, while also touching on finishing options and the future of this innovative building method.

takeaways

• ICF pools are often misunderstood and seen as a trend.
• They offer significant design flexibility without limitations.
• Waste management is more efficient with ICF pools compared to traditional methods.
• The construction process for ICF pools can be faster due to fewer subcontractor dependencies.
• ICF pools require less maintenance due to their waterproof nature.
• They are resilient against thermal stress and environmental factors.
• ICF pools can be built in areas lacking skilled subcontractors.
• Finishing options for ICF pools are versatile and can include various materials.
• ICF pools provide a controlled environment for concrete, enhancing longevity.
• The future of ICF pools looks promising as awareness and technology improve.

Sound Bites

• "ICF pools take longer to build?"
• "ICF pools are forgiving."
• "ICF pools are waterproof."

Chapters

00:00
Design Flexibility and Construction Efficiency

01:45
Design Flexibility with ICF Pools

05:34
Integrating Traditional Methods with ICF

10:56
Comparing Build Times: ICF vs. Shotcrete

17:23
Maintenance Considerations for ICF Pools

20:10
Durability and Environmental Resilience of ICF Pools

24:36
Compatibility with Modern Finishes

Revdup Apparel
a custom apparel company built for the pool industry. Founded by pool professionals

The Grit Game
The Grit Game, is not just playing the game, we’re changing it. 500+ years industry experience,

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

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In this episode of Mondays Down Under on the Talking Pools podcast, hosts Lee and Shane discuss the transition from summer to winter in the pool service industry, emphasizing the importance of planning for the slower months ahead. They explore various digital tools and apps that can enhance efficiency, from measuring tools like Google Earth to invoicing software like HubDoc and accounting solutions like Xero. The conversation also touches on work health and safety apps, marketing strategies using technology, and the importance of streamlining business operations. The hosts encourage listeners to share their own tips and tools to foster a collaborative community.

takeaways

• Plan for winter business now to ensure profitability.
• Utilize Google Earth for measuring distances and pool sizes.
• BufferZone integrates with Google Maps for efficient marketing.
• Apps like Measure can replace traditional tape measures.
• Decibel meters help assess pump noise levels.
• HubDoc simplifies invoicing and document management.
• XeroMe allows employees to manage their hours and leave easily.
• Petrol Spy helps find the cheapest fuel prices.
• Waze provides real-time traffic updates and hazards.
• Opal app helps manage screen time and reduce distractions.

Sound Bites

• "Four seasons in one day."
• "Plan for winter now!"
• "ZeroMe is a game changer."

BufferZone
BufferZone has been created by a frustrated pool maintenance company

The Pool Shop Coach
an online store offering industry-specific business mentoring, coaching, and training programs

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No arrests. No indictments. No viral footage of someone in a polo getting walked past a plaster truck in handcuffs.

And yet—this was not a quiet week.

In this Friday episode of the Talking Pools Podcast, Rudy Stankowitz breaks down what actually moved the needle in the pool industry this week: quiet signals, structural shifts, and the 2026 Skimmer State of the Pool Service Report—misread by many, misunderstood by most, and weaponized incorrectly on social media.

This is not a recap episode.
This is not a highlight reel.
And it sure as hell isn’t a kumbaya moment.

Rudy dissects what the report claims, what it measures, and—more importantly—what it doesn’t. From survey bias and geographic concentration to overhead pressure, chemical risk transfer, pricing restraint, labor constraints, AI realities, and the slow death of handshake-based operations, this episode pulls the curtain back on what “professionalization” really means.

Spoiler: it’s not growth—it’s survival with a spreadsheet.

In This Episode, You’ll Hear:

• Why the 2026 “State of the Pool Industry” is not actually the state of the entire industry
• How survey bias, telemetry bias, and geography skew conclusions
• Why optimism in the report is coming from restraint, not expansion
• The real meaning behind rising overhead percentages and sticky fixed costs
• What declining “maintenance expense” actually signals (hint: accounting, not cheaper chemicals)
• Monthly billing: why recurring revenue magnifies bad unit economics
• The quiet but powerful shift in chemical risk allocation
• Why deposits are becoming standard—and what that says about market power
• Labor as the true binding constraint (and why AI isn’t fixing it)
• How national brands aren’t stealing customers—they’re stealing employees
• Why efficiency-first strategies signal margin indication, not abundance
• What the report avoids measuring—and why those omissions matter
• How disciplined operators will look calm while undisciplined ones experience chaos
• The difference between what looks good on paper and what blows up Tuesday at 7:30 AM

Key Takeaway:

This report isn’t comfort food.
It’s a diagnostic.

The industry isn’t collapsing—but it is hardening.
Handshakes are becoming signatures.
Gut instincts are being replaced by data.
Improvisation is getting expensive.

And the penalty for not professionalizing isn’t embarrassment—it’s exit.

Upcoming Live Sessions with Rudy:

📍 Western Pool & Spa Show — California
📅 Friday, February 14 (Valentine’s Day)

• 9:30 AM — The Mentor Model
• 12:30 PM — Preventing Burnout in Pool Service Businesses

Both sessions focus on eliminating workforce shortages from different angles—retention, leadership, sustainability, and long-term survival.

🎧 Listen. Think. Adjust.
This episode is for pool service entrepreneurs who don’t need cheerleaders—they need clarity.

Until next time:
Be good. Be safe.

AquaStar Pool Products
The Global Leader inSafety, Dependability, & Innovationin Pool Technology.

POOL MAGAZINE
Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou

BLUERAY XL
The real mineral purifier!Reduce your pool maintenance costs & efforts by 50%

Jack's Magic
If you know Jack's you'd have no stains!

Service Industry News

Online Pool Classes
The difference between you and your competition is what you know!

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In this episode of the Talking Pools podcast, hosts Steve and Wayne discuss the ongoing trade show season in the pool industry, the impact of weather on attendance, and the importance of insurance and liability considerations for pool service professionals. They share personal anecdotes and insights about navigating trade shows, the significance of networking, and the challenges of managing liability in pool services, especially concerning diving boards and hillside pools.

Takeaways

Trade shows are crucial for networking and education in the pool industry.
Weather can significantly impact attendance at trade shows, but it's not the only factor.
Insurance coverage is essential for pool service professionals to protect against liability.
Diving boards and slides pose significant risks and require careful management.
It's important to have clients sign hold harmless agreements for risky features.
Trade shows can be expensive, but they offer valuable opportunities for learning and connection.
Understanding the nuances of insurance can save professionals from costly claims.
Networking at trade shows can lead to long-term industry relationships.
The timing of trade shows is often influenced by economic factors and industry schedules.
Attending trade shows requires planning to maximize benefits and minimize costs.

Sound bites

"Trade show season is well underway."
"It's all about the money."
"Insurance claims can be costly."

Chapters

00:00 Trade Show Season Insights
17:06 Navigating Pool Inspections and Liability
24:43 Navigating Legal Risks in Pool Service
25:43 Understanding Liability with Diving Boards and Slides
28:16 Risk Management Strategies for Pool Service Providers
29:28 The Importance of Communication with Clients
29:54 Trade Shows: Opportunities and Challenges
33:55 The Evolution of Trade Show Costs
36:52 Feedback and Interaction at Trade Shows
38:23 Maximizing Value from Trade Show Attendance
41:59 Common Pool Maintenance Challenges
47:58 Conclusion and Listener Engagement

LaMotte Company
LaMotte Company is a leading manufacturer of water quality testing products & pool test kits

California Pool Association
Pool Industry Trade Organization

CMAHC
The Council for the Model Aquatic Health Code promotes health & safety at public swimming pools

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

Support the show

Thank you so much for listening! You can find us on social media:

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In this episode of the Talking Pools podcast, Natalie Hood and Manny Sanchez delve into the world of Insulated Concrete Form (ICF) pools, addressing common misconceptions, cost comparisons, and the advantages of ICF over traditional pool construction methods. They explore the strength, energy efficiency, and design flexibility of ICF pools, while also discussing the building process and maintenance requirements. The conversation highlights the growing popularity of ICF pools as a modern solution for pool construction, emphasizing their benefits in various climates and conditions.

Takeaways

ICF pools are misunderstood but offer significant advantages.
Cost factors for ICF pools are often misrepresented.
ICF provides superior insulation and structural integrity.
Design flexibility is a key benefit of ICF pools.
ICF pools can be built faster and with less waste.
Energy efficiency is a major advantage of ICF pools.
ICF pools require less maintenance than traditional pools.
Modern finishes can be effectively applied to ICF pools.
ICF pools are suitable for various climates and conditions.
The future of pool construction is leaning towards ICF technology.

Sound bites

"ICF pools deliver strength, efficiency, speed."
"ICF is the gold standard for basements."
"ICF pools provide superior thermal insulation."

Chapters

00:00 Introduction to ICF Pools
02:52 Understanding ICF: Myths and Realities
05:33 Cost Comparisons: ICF vs Traditional Pools
08:05 ICF Pools: Strength and Durability
11:04 Design Flexibility and Applications of ICF Pools
13:49 Energy Efficiency and Maintenance of ICF Pools
16:21 Building Process: ICF vs Shotcrete
19:02 Environmental Impact and Waste Reduction
22:12 Modern Finishes for ICF Pools
24:32 Conclusion and Future of ICF Pools

The Grit Game
The Grit Game, is not just playing the game, we’re changing it. 500+ years industry experience,

Revdup Apparel
a custom apparel company built for the pool industry. Founded by pool professionals

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

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Introduction: In the latest episode of the Talking Pools podcast, hosts Lee and Shane delve into the complexities of pool maintenance, sharing their personal experiences and troubleshooting tips. This blog post aims to summarize their conversation, providing valuable insights into common challenges faced by pool professionals and enthusiasts alike.

Understanding Public Holidays and Their Impact on Work
Lee and Shane kick off the episode by discussing the significance of public holidays in Australia and New Zealand, specifically Australia Day and Auckland Anniversary Day. While these holidays are opportunities for celebration, they also impact scheduling and workload for pool maintenance professionals. Shane humorously notes the importance of planning around these days, particularly when encountering unexpected challenges in the field.

The Reality of Pump Issues
One of the main topics of discussion revolves around pump priming issues that Shane experienced during a recent pool maintenance job. He describes a scenario where a vacuum connection caused the pump to deprive, leading to a frustrating situation where he couldn't effectively vacuum the pool. Shane emphasizes the importance of understanding the plumbing setup, as certain configurations can lead to complications. He shares a key takeaway: troubleshooting is an essential skill for anyone in the pool maintenance industry.

Troubleshooting Techniques
Shane recounts his experience with a challenging pool that had persistent algae problems. Despite previous treatments, the chlorine residual remained at zero. This led to a process of elimination where Shane and his team had to consider various factors, including the pool’s filtration system and potential dead zones. Lee suggests using chlorine dioxide tablets as an additional measure, highlighting the importance of adapting strategies based on the specific needs of each pool.

Chlorine vs. Saltwater Systems
The conversation shifts to the ongoing debate between chlorine and saltwater systems. Lee points out that both systems have their pros and cons, and the choice often depends on individual preferences and circumstances. They discuss the corrosive nature of salt and how it can impact equipment over time, drawing on their extensive experience with saltwater chlorinators in Australia and New Zealand.

Conclusion: Key Takeaways
The episode concludes with a reminder of the complexities involved in pool maintenance. Lee and Shane emphasize the need for adaptability, problem-solving skills, and a thorough understanding of pool systems. By sharing their experiences and insights, they provide invaluable guidance for those in the industry or anyone looking to maintain their own pool. Remember, whether it’s navigating public holidays, troubleshooting pump issues, or choosing between chlorine and saltwater systems, the key is to stay informed and proactive.

Tags: Pool Maintenance, Troubleshooting, Chlorine, Saltwater Systems, Pool Care, Talking Pools Podcast, Pool Professionals, Australia, New Zealand, Pool Cleaning

BufferZone
BufferZone has been created by a frustrated pool maintenance company

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In this episode of the Talking Pools podcast, host Kelly welcomes Matt Ryther, the chairman of the PHTA Service Council, to discuss the vital role of the council in educating pool service professionals. They delve into common pool problems, emphasizing that many issues stem from design flaws rather than chemistry or service errors. Matt highlights the importance of understanding how components such as pumps, filters, and sanitizers interact to effectively diagnose and resolve these issues.

As the discussion progresses, they explore the evolving landscape of pool technology, including variable speed pumps and the need for updated training materials. Matt shares insights on route management strategies to enhance operational efficiency and employee morale, emphasizing the importance of structured routes to reduce burnout among service technicians. The episode concludes with a call to action for industry professionals to engage with educational resources and stay informed about best practices, ultimately aiming to improve the perception and professionalism of the pool service industry.

takeaways

• Most pool problems are design issues, not chemistry.
• Education boosts efficiency and reduces job time.
• Proper pump sizing is crucial for system performance.
• Route management can reduce employee burnout.
• Continuous education is key to professionalizing the industry.

Sound Bites

• "No myths, no guesswork, just knowledge."
• "A focused approach to swimming pool route management."
• "It's pump sizing and hydraulics that decides whether water behaves or rebels."

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In this episode of the Talking Pools podcast, Rudy Stankowitz discusses various topics related to the pool service industry with guest Jeff Hampe. They explore listener questions and delve into water chemistry, particularly in tile pools. The conversation highlights social media, networking, and swimming pool tile. They also address challenges in water chemistry and the implications of these findings for pool service professionals.

takeaways

• Efflorescence is a moisture-migration phenomenon in cementitious materials.
• Water chemistry in tile pools requires specific attention to prevent issues.
• Networking through social media can significantly impact career growth in the pool industry.
• Understanding water chemistry is crucial for maintaining tile pools effectively.
• Using borates in pools can help prevent algae and improve water quality.

Sound Bites

• "They have one man-made swimming pool."

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In this episode of the Talking Pools podcast, the hosts discuss the importance of professionalism in the pool service industry, emphasizing the need for effective communication, the value of experience, and the significance of proper training for new employees. They also touch on the challenges of managing online interactions and the impact of criticism, advocating for kindness and understanding in all professional dealings. Additionally, the conversation explores the implications of insurance and retirement planning for pool service professionals, highlighting the need for thorough preparation and awareness of industry standards.

takeaways

• The podcast emphasizes a 'No Douches' policy to foster a positive environment.
• Experience in the pool industry is invaluable and shapes service practices.
• Insurance considerations are crucial for those nearing retirement in the pool service industry.
• Effective communication is essential for maintaining client relationships.
• Training new employees is vital for ensuring quality service and knowledge retention.
• Handling criticism with kindness can improve professional interactions.
• The internet has changed how professionals interact and manage feedback.
• Staying informed about industry trends is important for future success.
• Documentation and communication can protect service providers from liability.
• Professionalism and kindness should be at the forefront of all business dealings.

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Welcome back for the second half of this episode, where Natalie Hood (The Grit Game) sits down with Maddie Vandiver from The Pool Butler and turns “aquatic leadership” from a vague buzzword into something you can actually use. Maddie’s story starts where a lot of strong aquatics careers start: in the water. Lifeguarding, wave pool duty, swim lessons, coaching, and the realization that when she tried to leave aquatics behind, it didn’t take long before she came right back—because this industry isn’t just a job, it’s a place people belong. From there, Maddie’s path moves fast: maintenance tech, running commercial routes, stepping into repairs, then taking on maintenance supervisor responsibilities, and ultimately stepping into a formal company trainer role. What makes her stand out is not the title, but the mission behind it: she’s obsessed with standards, safety, and building a team that doesn’t fall apart at the weakest link.

This segment hits several leadership myths head-on, starting with the idea that one training program fits all regions. Maddie breaks down why that fails in the real world: people learn differently, staff goals vary wildly, and even within one state the climate, equipment norms, and fuel infrastructure can change how pools are operated and serviced. Her approach is individualized training paths for everyone, including office staff, based not only on what the employee needs right now, but where they want to go next. She also explains the risk of “one-size-fits-all” training creating “robots”—teams who can repeat steps, but freeze when anything unusual happens. Her north star is simple and brutal: teach the why, because without it you get compliance, not competence.

From there, the conversation shifts to what a trainer’s role should actually be. Maddie makes a strong case that training isn’t just teaching skills—it’s developing people. Being effective means being personable, building trust, and being available when problems hit. She and Natalie talk about how the best leaders don’t have to be overly personal, but they do need to be human, because a few minutes of real connection can reset a tech who just had a rough customer interaction or a stressful site situation. They also touch on how mentoring doesn’t stop when someone changes jobs—the industry is small, relationships last, and strong pros keep strong resources.

Another myth gets put on trial: managers don’t need aquatics experience. Maddie gives a balanced take—business acumen matters, but aquatics knowledge is essential because the stakes are different here. This is not an industry where you can “learn it later” without consequences. When you mix water, electricity, and chemicals, safety becomes non-negotiable, and decision-makers must understand the significance of operational risks before they become incidents. She explains that the right balance looks like a manager who knows enough aquatics fundamentals to recognize urgency and risk, and enough business fundamentals to make operational decisions that don’t light money on fire—like routing inefficiencies that quietly crush payroll and fuel costs.

They close with a myth that deserves to be thrown out immediately: young staff can’t lead. Maddie and Natalie argue the opposite. Younger leaders bring fresh eyes, new perspectives, and often stronger awareness of emerging technology and tools. The point isn’t that one generation is better than another—it’s that leadership is built, not aged into. Maddie lays out her practical structure for developing talent: a standard first-90-days onboarding plan for every new employee, followed by personalized training paths created collaboratively with monthly check-ins. It’s structured, repeatable, and flexible enough to evolve as the industry changes. By the end of this segment, “leadership” stops sounding like a motivational poster and starts sounding like a system.

Maddie also shares how to reach her for questions, resources, or p

The Grit Game
The Grit Game, is not just playing the game, we’re changing it. 500+ years industry experience,

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In this episode of the Talking Pools podcast, the hosts discuss the critical importance of brand reputation for businesses, particularly in the pool industry. They explore how employee behavior, especially while driving branded vehicles, can significantly impact a company's image. The conversation delves into the necessity of establishing clear vehicle policies, ensuring staff accountability, and the potential legal ramifications of negligent actions. Real-life examples illustrate the consequences of poor social media conduct and the importance of maintaining a positive company culture. The hosts emphasize the need for regular reviews of policies and staff training to protect the brand and align company values.

takeaways

• Brand reputation can be damaged quickly by employee actions.
• Online trolls can exacerbate negative situations for businesses.
• Having clear vehicle policies is essential for business safety.
• Employee accountability is crucial in maintaining brand integrity.
• Social media conduct can reflect poorly on the entire company.
• Regularly reviewing policies helps protect the brand.
• Staff training on company values is important for culture.
• Monitoring employee driving behavior can prevent incidents.
• Legal considerations must be taken into account for negligent actions.
• Creating a positive company culture fosters pride and ownership among staff.

Sound Bites

• "You can't slip under the radar."
• "You should review it regularly."
• "Protect your brand."

Chapters

00:00
Introduction to Brand Reputation and Risks

03:04
The Impact of Employee Behavior on Business Reputation

05:25
Establishing Vehicle Policies for Business Safety

10:41
The Importance of Monitoring Employee Driving

13:47
Legal Considerations for Employee Driving Policies

17:11
Real-Life Examples of Brand Damage

19:43
Setting Standards for Employee Conduct

22:27
The Role of HR in Protecting Business Interests

24:56
Building a Positive Company Culture

27:17
Conclusion and Call to Action

BufferZone
BufferZone has been created by a frustrated pool maintenance company

The Pool Shop Coach
an online store offering industry-specific business mentoring, coaching, and training programs

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In this in-depth episode of the Talking Pools Podcast, host Rudy Stankowitz delivers a deep technical discussion on one of the most misunderstood subjects in modern pool care: algae misidentification and the biocidal mechanisms of metals. Drawing on eight years of dedicated cyanobacteria research, Rudy breaks down the fundamental differences between cyanobacteria (commonly mislabeled as black algae), diatoms (often called mustard algae), and true green algae, explaining why treating them as the same organism leads to repeated failures, surface damage, and wasted chemicals.

This episode goes far beyond color-based diagnosis. Rudy explains how copper, silver, and zinc function as biocidal system disruptors, not simple “algae killers.” The discussion explores how these metals interfere with cellular respiration, photosynthetic electron transport, enzymatic activity, and adhesion mechanisms—clarifying why metals can suppress, control, or prevent regrowth when applied correctly, and why misuse leads to staining, false blame, and poor outcomes. If you service pools, teach water chemistry, or manage aquatic facilities, this episode reframes metals from superstition to science.

Rudy also previews his upcoming sessions at the Western Pool & Spa Show, emphasizing that education and networking are no longer optional in a high-risk, chemistry-driven industry. His sessions will focus on mentorship as infrastructure, burnout prevention, and why professional development is the only sustainable response to peak-season pressure, staffing shortages, and increasing regulatory scrutiny. The episode speaks directly to pool professionals balancing sanitation standards, water quality, and real-world constraints under extreme workloads.

The episode further includes a 2026 update on the BioLab chemical fire in Conyers, Georgia, originally occurring on September 29, 2024—an incident with continuing environmental, legal, and regulatory implications. As reported by Georgia Public Broadcasting, post-fire testing detected chromium in debris and ash, yet the state-approved cleanup did not require analysis to determine whether that chromium was hexavalent chromium, a known carcinogen—a decision some scientists consider controversial. According to Fox 5 Atlanta, residents say they were not fully informed about potential long-term exposure risks.

From a legal perspective, 11Alive reports that an insurer has filed a lawsuit seeking more than $20 million, alleging improper chemical storage and safety practices—claims that remain unresolved. Regulators, as reported by the Associated Press, cited improper storage of hazardous materials, and BioLab has announced it will not resume manufacturing at the facility as federal investigations by the U.S. Chemical Safety and Hazard Investigation Board and the U.S. Environmental Protection Agency continue.

This episode connects advanced algae science, metal chemistry, professional education, and industry accountability into one continuous conversation—because effective pool care is no longer about shortcuts, color charts, or folklore. It’s about understanding organisms, mechanisms, and consequences.

🎧 Listen to the full episode of the Talking Pools Podcast on Apple Podcasts, Spotify, and everywhere podcasts are available.

SEO Keywords / Tags

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The Global Leader inSafety, Dependability, & Innovationin Pool Technology.

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BLUERAY XL
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the 'How to Get Rid of Algae' handbook
The most comprehensive guide on algae prevention and remediation you will ever own.

Jack's Magic
If you know Jack's you'd have no stains!

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In this episode of the Insurance Interlude, hosts Steve Sherwood and Pat Grignon delve into the complexities of insurance, particularly in the context of the pool and hospitality industries. They discuss the inevitability of accidents, emphasizing the importance of preparedness and proper signage to mitigate risks. Pat shares insights on how training programs can lead to insurance discounts, highlighting the significance of proactive safety measures in reducing workplace injuries and improving insurance rates. The conversation also touches on the nuances of auto insurance, where liability coverage often constitutes a significant portion of premiums, and the hosts encourage listeners to engage with their insurance agents to explore options for better rates and coverage.

keywords

insurance, pool safety, workplace injuries, auto insurance, liability coverage, insurance discounts, safety training, California Pool Association, risk management, insurance tips

takeaways

• You can never completely prevent accidents, but you can prepare for them.
• Proper signage is crucial for emergency response effectiveness.
• Training programs can lead to insurance discounts.
• Incentive programs for no workplace injuries can improve safety culture.
• Auto insurance liability coverage is often the most significant part of your premium.

Sound Bites

• "You can never completely prevent accidents."
• "Training programs can lead to insurance discounts."
• "Auto insurance liability coverage is often the most significant part."

Chapters

00:00
Introduction to Insurance in the Pool Industry

01:50
The Importance of Safety Training

06:11
Incentives for Safety and Insurance Discounts

10:27
Understanding Auto and Liability Insurance

15:16
Navigating Insurance Costs and Coverage Options

17:22
Conclusion and Final Thoughts

LaMotte Company
LaMotte Company is a leading manufacturer of water quality testing products & pool test kits

California Pool Association
Pool Industry Trade Organization

CMAHC
The Council for the Model Aquatic Health Code promotes health & safety at public swimming pools

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In this episode of the Talking Pools podcast, host Natalie Hood engages with Maddie Van Diver, a company trainer and maintenance supervisor at Pool Butler, to discuss the often-overlooked topic of aquatic leadership. They delve into common myths surrounding training and management in the aquatics industry, emphasizing the importance of tailored training programs that cater to individual learning styles and regional differences. Maddie shares her journey from a lifeguard to a leadership role, highlighting the significance of personal connections in training and the necessity of adapting to the unique challenges faced by different facilities. The conversation also touches on the value of young leaders in the industry and the need for a balance between technical skills and business acumen.

keywords

aquatic leadership, training programs, pool management, staff development, industry myths, young leaders, personalized training, operational strategy, Pool Butler, aquatics industry

takeaways

• Leadership in aquatics is nuanced and requires tailored approaches.
• Training programs should be individualized, not one-size-fits-all.
• Understanding the 'why' behind training is crucial for effective learning.
• Young staff can lead effectively and bring fresh ideas to the table.
• Personal connections in training foster a supportive learning environment.

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• Andrea dives into the essential aspects of pool maintenance, particularly focusing on filtration systems. sHe begins by addressing newcomers to the pool industry, encouraging them to share the episode with others who might benefit from the insights.Andrea introduces a unique analogy, comparing pool filters to kidneys, emphasizing their crucial role in maintaining clean and clear water. sHe outlines the three essential components of a healthy pool: filtration, circulation, and sanitation, and explains how each contributes to the overall quality of the pool water.
• As the conversation progresses, Andrea elaborates on different types of filters—sand, cartridge, and diatomaceous earth (DE)—detailing their functions, advantages, and maintenance requirements. He shares interesting facts about how these filters work, including the importance of filter cycles and the significance of keeping filters clean. Andrea's engaging style and wealth of knowledge make this episode a valuable resource for both beginners and seasoned pool professionals looking to enhance their understanding of pool filtration systems.

keywordspool maintenance, filtration systems, pool filters, sand filters, cartridge filters, diatomaceous earth, pool care tips, pool industry, water quality, pool cleaning

takeaways

• The filter is essential for clean and clear water.
• Filtration, circulation, and sanitation are the three key components of a healthy pool.
• A dirty filter can lead to cloudy water, which is a safety concern.
• Cartridge filters require less water to clean compared to sand or DE filters.
• Understanding the filter cycle is crucial for effective pool maintenance.

Sound Bites

• "I figured might as well just teach you guys what I know."
• "The pool is only as clean as the filter."
• "When the filter is clean, it's the beginning of the cycle."

Chapters

00:00Introduction to Pool Cleaning Basics

01:22Understanding Pool Filters

03:38Types of Pool Filters

05:21Filter Media and Particle Size

08:12The Importance of Filter Cycles

10:39Cleaning and Maintenance of Filters

13:01Advanced Filter Technologies

15:44Conclusion and Key Takeaways

19:17Understanding Multi-Port Valves

19:17The Importance of PSI in Pool Maintenance#poolservice #Podcast #swimmingpool #pool #TalkingPoolsPodcast

Revdup Apparel
a custom apparel company built for the pool industry. Founded by pool professionals

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In this episode of Mondays Down Under on the Talking Pools podcast, host Lee, along with Shane from Pukka Pools and industry veteran Peter Legaz, delve into the intricacies of transitioning from service-based businesses to retail in the pool industry. They share personal anecdotes about their journeys, highlighting the natural progression many businesses experience as they expand their service offerings. Lee recounts her unexpected entry into the pool industry, initially starting as a mobile service provider before successfully branching into retail. The discussion emphasizes the importance of understanding customer needs, building strong supplier relationships, and managing data effectively to ensure a smooth transition and sustainable growth.

The conversation also touches on the evolving landscape of the pool industry, with insights into how businesses can adapt to changing market demands. The trio discusses the significance of data management, the challenges of staffing, and the potential for growth through diversification. They encourage listeners to view the pool and spa industry as a long-term career path, filled with opportunities for professional development and innovation. Overall, the episode serves as a valuable resource for those looking to navigate the complexities of business transitions within the pool sector.

Keywords

pool industry, business transition, retail, service business, data management, customer needs, staffing challenges, career opportunities, pool maintenance, entrepreneurship

Takeaways

"Moving from a service business to retail is a natural progression."
"Data is the most valuable part of your business."
"You should feel comfortable asking for the right advice."
"The pool and spa industry is a long-term career, not just a short-term job."
"It's important to have the right systems in place to avoid theft and mismanagement."
"Building strong relationships with suppliers can help your business thrive."
"Many pool builders are starting maintenance companies to capture recurring revenue."
"The job of a service technician is multifaceted and often undervalued."
"Good service is what customers want, not just the lowest price."
"You need to sell the industry as a career to attract new talent."

Sound bites

"Moving from a service business to retail is a natural progression."
"Data is the most valuable part of your business."
"The pool and spa industry is a long-term career, not just a short-term job."

Chapters

00:00 Introduction to the Podcast and Guests
01:02 Transitioning from Service to Retail
03:28 Personal Journeys in the Pool Industry
05:42 The Importance of Data Management
10:49 Challenges in Staffing and Business Operations
18:53 The Evolving Landscape of Pool Maintenance
26:07 The Multifaceted Role of Service Technicians
28:11 Conclusion and Listener Engagement

BufferZone
BufferZone has been created by a frustrated pool maintenance company

The Pool Shop Coach
an online store offering industry-specific business mentoring, coaching, and training programs

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In this conversation, Rudy Stankowitz delves into the complexities of pool chemistry, particularly focusing on the role of copper and hydrogen peroxide in water treatment. He revisits a previous episode on ORP (Oxidation-Reduction Potential) and discusses the implications of misdiagnosing pool issues based on color alone. Stankowitz emphasizes the importance of understanding the underlying chemical conditions rather than relying solely on visual symptoms. He provides insights into how copper behaves in pool water, the effects of pH changes, and the common mistakes made in diagnosing and treating copper stains. The conversation culminates in a call for better questions and a deeper understanding of pool chemistry to improve industry practices.

Takeaways

The industry improves by revisiting ideas with better questions.
Copper chemistry is complex and often misunderstood.
Color in pool water is a symptom, not a diagnosis.
Hydrogen peroxide behaves differently than chlorine in pools.
Misdiagnosing copper as algae can lead to incorrect treatments.
pH changes can significantly affect copper behavior in water.
Copper can exist in multiple forms, each with different implications.
Understanding chemical conditions is crucial for effective pool maintenance.
ORP readings can be misleading without context.
Good operators pressure test their explanations rather than protect them.

Sound bites

"A green algae pool is cloudy and opaque."
"Copper can be blue, it can be green."
"Copper doesn't show up. Copper waits."

Chapters

00:00 Introduction and Acknowledgments
00:19 Revisiting the ORP Episode
01:25 Understanding Copper Chemistry
04:38 The Role of Hydrogen Peroxide
08:50 Misunderstanding Copper in Pools
14:43 Diagnosing Copper Stains
19:35 The Effects of pH on Copper
26:13 Complexities of Copper Staining
29:50 Conclusion and Key Takeaways

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In this episode of the Talking Pools podcast, hosts Steve and Wayne discuss a range of topics related to pool maintenance, health concerns, and industry practices. Wayne shares his recent health challenges, including a hospitalization due to E. coli, which leads to a discussion on the importance of sanitation in pools, particularly concerning E. coli and Giardia. The hosts emphasize the need for proper chlorine levels and regular shocking of pools to maintain safety. They also delve into the nuances of managing commercial versus residential pools, the significance of trade shows for networking, and the challenges of heating pools in older facilities. The episode concludes with listener engagement and a call to action for feedback and questions.

Takeaways

Wayne shares his health challenges and recovery.
E. coli and Giardia are significant concerns in pool sanitation.
Proper chlorine levels are crucial for pool safety.
Regular shocking of pools is necessary to prevent contamination.
Trade shows are valuable for networking and learning.
Commercial pool management differs significantly from residential.
Pool heating can be challenging, especially in older facilities.
It's important to vet commercial clients before taking them on.
Maintaining profitability in the pool business is essential.
Listener engagement is encouraged for future topics.

Sound bites

"We love having you here."
"You want to make a plan."
"Turn off the boiler."

Chapters

00:00 Welcome Back and Health Updates
02:58 Understanding E. Coli and Giardia in Pools
06:00 Sanitation Standards and Pool Maintenance
08:59 Shocking Pools: Best Practices and Guidelines
11:54 Navigating Pool Trade Shows and Networking
14:54 Commercial vs. Residential Pool Management
17:52 Challenges in Pool Heating and Maintenance
21:07 Final Thoughts and Listener Engagement

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The conversation between Natalie Hood (The Grit Game) and Eric Nielson (The Western Pool and Spa Show) highlights the Western Pool and Spa Show's significance in education, networking, and community building within the pool and spa industry. The speakers debunk common myths about the show, highlighting its inclusivity and global reach. They discuss the importance of continuous education for professionals and the valuable connections made at trade shows. The conversation also touches on the diverse educational offerings available, catering to all levels of expertise, and the show's evolving format to meet industry needs.

Sound Bites

• "Networking at trade shows leads to valuable connections."
• "Attendees come from various states and countries."
• "Sales reps at the show are often industry experts."

takeaways

• The Western Pool and Spa Show is not just for service professionals.
• Education is a crucial investment for industry professionals.
• Networking at trade shows leads to valuable connections.
• The show has expanded its demographic beyond just service professionals.
• Attendees come from various states and countries, showcasing its global reach.
• Sales reps at the show are often industry experts with valuable insights.
• The education sessions cater to all levels, not just beginners.
• The show offers a mix of technical and business education.
• Community and camaraderie are strong within the industry.
• The show is evolving to meet the needs of a changing industry.

Chapters

00:00
Introduction to the Western Pool and Spa Show

18:30
Busting Myths About the Show

24:01
The Importance of Education at the Show

28:34
Networking and Relationships in the Industry

34:51
Expanding Educational Opportunities

38:15
Timing and Cost Justifications for Attendance

38:39
The Value of Education in the Pool Industry

41:16
Networking and Community at Trade Shows

44:02
The Importance of Continuous Learning

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In this episode of Mondays Down Under, the hosts discuss the challenges and successes of the past year in the pool maintenance industry, highlighting the benefits of BufferZone and its features. They also introduce pHloZone, a new software solution for commercial pools, and share insights on future developments and upgrades for both platforms. The conversation emphasizes the importance of customer service and the evolution of technology in the industry.

Takeaways

The importance of setting customer expectations during holiday periods.
BufferZone offers a wide range of features that many users are not fully utilizing.
The messaging system in BufferZone enhances communication among staff.
pHloZone is designed specifically for managing commercial pool facilities.
The integration of BufferZone with other software solutions like Lightspeed is beneficial for users.
Future upgrades for BufferZone will focus on technology enhancements and AI-driven reporting.
Customer feedback is crucial for the development of new features.
The team behind BufferZone is passionate and dedicated to customer service.
pHloZone provides compliance and safety features for aquatic facilities.
The software solutions are available globally, making them accessible to a wide audience.

Sound bites

"Living the dream as always."
"It's a fantastic process."
"Don't hesitate to reach out."

Chapters

00:00 Introduction and Welcome
01:02 Reflections on the Past Year
06:00 The Benefits of BufferZone
14:25 Innovations and Features of BufferZone
18:13 pHloZone: A New Solution for Commercial Pools
28:59 Future Developments and Upgrades
42:42 Closing Remarks and Contact Information

BufferZone
BufferZone has been created by a frustrated pool maintenance company

The Pool Shop Coach
an online store offering industry-specific business mentoring, coaching, and training programs

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In this episode, Rudy Stankowitz discusses the complexities of pool chemistry, emphasizing the importance of understanding chlorine's role, the significance of stain identification, and the kinetic nature of chemical reactions in pool maintenance. He shares personal reflections on grief and loss, providing a heartfelt context for the conversation. The episode highlights the need for patience in chemical processes and the common misconceptions surrounding pool maintenance practices.

A new song in this episode

• Grief can impact our focus and clarity.
• Chlorine should be viewed as a residual disinfectant, not a catch-all solution.
• Secondary systems in pool chemistry are essential for effective treatment.
• Identifying stains is crucial before attempting to treat them.
• Pool chemistry operates on kinetics, not just static measurements.
• Fast reactions can obscure slower, more important processes.
• ORP readings can be misleading if not interpreted correctly.
• Time is a critical factor in chemical reactions and pool maintenance.
• Understanding the environment is key to effective pool chemistry.
• Experienced operators often achieve better results by respecting time and allowing reactions to complete.

Sound Bites

• "Chlorine is your downstream insurance."
• "Pool chemistry is not static, it's kinetic."
• "Chlorine's not weak."

Chapters

00:00
Navigating Grief and Loss

02:10
Understanding Chlorine and Secondary Systems

09:13
The Role of UV and Ozone in Pool Chemistry

11:54
Advanced Oxidation Processes Explained

14:25
Identifying and Treating Pool Stains

16:22
The Importance of Kinetics in Pool Chemistry

23:33
Understanding ORP and Reaction Dynamics

28:07
The Professional Approach to Pool Management

AquaStar Pool Products
The Global Leader inSafety, Dependability, & Innovationin Pool Technology.

POOL MAGAZINE
Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou

BLUERAY XL
The real mineral purifier!Reduce your pool maintenance costs & efforts by 50%

Jack's Magic
If you know Jack's you'd have no stains!

CPO Certification Classes
Attend your CPO class with Rudy Stankowitz!

Online Pool Classes
The difference between you and your competition is what you know!

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In this episode of the Talking Pools podcast, host Steve Sherwood discusses various challenges faced in pool consulting, including the importance of proper tax management, navigating pool temperature issues, and the role of communication in managing client expectations. He also delves into the significance of general liability insurance and the trends shaping the pool industry in 2026. The conversation emphasizes the need for pool professionals to maintain clear communication with clients and to manage their business effectively to ensure profitability and client satisfaction.

takeaways

• Proper tax management is crucial for pool service businesses.
• Pool temperature management can be a significant challenge.
• Communication with clients is key to successful pool management.
• General liability insurance is essential for protecting your business.
• Not every client is a good fit for your business.
• Chemical management in pools requires careful attention.
• Trimming down difficult clients can improve business efficiency.
• Understanding legal challenges in pool consulting is important.
• Staying updated on industry trends can help in business planning.
• Using capturing apps can enhance communication and accountability.

Sound Bites

• "You can't work your job today."
• "This is how I can protect you."
• "Not every client is for you."