On this episode of Conversation: CX, Steve Belgraver, the founder and ambassador of the European Customer Experience Organization, shares his tips and best practices for ensuring successful client service delivery.
Watch the interview for valuable insights:
Explore what makes the B2B customer journey and client delivery unique
Learn the main KPIs to consider when assessing the success of your customer service program
Discover Steve's cross-functional approach to client delivery, and why it matters at enterprise scale
About Steve Belgraver :
Steve has 20 years experience in Service Management leadership, having worked for major Telecom and Solutions providers such as Vodafone and GTT, where he introduced Customer Journey mapping, and is a founder and ambassador of the European Customer Experience Organization.
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Jeff Sheehan, JS Consulting: https://conversation.iadvize.com/en/jeff-sheehan-cx-js-consulting
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