The fourth episode of  Global PayTech Podcast hosts Mr. Sajil Koroth (CEO & Chief Architect – Kapitalwise Inc.) along with our in-house host Mr. Sunil Khosla.

After engaging discussions on Global Synergies, Payment Innovations and consumer credit the attention moves to the most important pillar of any business that is customer - behavior & expectations with the topic being “Revolutionizing Banking through Customer Experience”.

Listen to Mr. Koroth sharing his experience in Banking & Technology and talking about imbibing entrepreneurial skills and the process of creation whilst exceeding the expectation  .

Some of the key highlights from the conversation are:

• Customers' expectations from Financial institutions and vice-versa
• How culture dictates organization's growth
• Focusing on Customer Experience to drive business and filling the void
• Challenges and gaps in Banking and Financial institutions
• Whether it's customer behavior and expectations that drive the business working and hence the market or is it other way around
• Popularity of Crypto currency and opportunities created for businesses and users