Part 2 of 3 from a live session originally recorded on July 15, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Katlyn Eggar, the Director of Education at Quantum Assurance and host of the “Age of Indiependence” podcast about how speech analytics tools originally came to the market, the issues business often discover when using these tools for coaching, and how to build a more effective coaching program.