We’ve spent the last two years learning to talk to AI. Now, we’re entering the era of "Agentic AI", systems that can plan, execute, and act on their own. But are we ready to manage digital employees and what happens if they make mistakes?

Huy Nguyen-Tuong, Managing Director at BCG, joins us to discuss the "Agentic Turn." He explains why adding AI to old workflows ("paving the cow path") is a recipe for disaster, how to balance supervision with autonomy, and why leaders must bring the "shadow workforce" of secret AI use into the light.

We discuss:

• Agentic AI: The shift from AI that talks to AI that does.
• The "Shadow Workforce": Managing the risk of employees using AI in secret.
• Governance: Why humans must remain liable for agent actions.
• Workflow Redesign: Why you need to rethink processes from scratch, not just automate them.
• The Talent Trap: How to prevent the hollowing out of junior skills.

Image Credit: Shutterstock

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