Susan Johnson Taylor, OTR/L is an occupational therapist who has been practicing in the field of seating and wheeled mobility for 40 years primarily in the Chicago area at the Rehabilitation Institute of Chicago Wheelchair and Seating Center (now the Shirley Ryan Ability Lab). Susan has published and presented nationally and internationally. Susan is both a member and fellow with RESNA. She is currently a member of the Clinician’s Task Force and the RESNA/ANSI Wheelchair Standards Committee. She is a Certified member of the International Society of Wheelchair Professionals. Susan joined the Numotion in 2015 and is the Director of Training and Education. Susan and I discuss the roles that the Occupational therapist, Physical Therapist, Assistive Technology Professional, and most importantly the customer play in configuring and ordering a new custom wheelchair