About Mark GrabanMark Graban is author of the Shingo-Award winning book "Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement." Mark is also co-author, with Joe Swartz, of "Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements" (also a Shingo recipient) and "The Executive Guide to Healthcare Kaizen." His most recent book is "Measures of Success: React Less, Lead Better, Improve More." He is also the creator and editor of the anthology book "Practicing Lean."Mark’s latest book, released June 2023, is “The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation” https://mistakesbook.com/-----------------------------When It Worked Podcasthttps://getoffthedamnphone.com/podcast