Flywheel is something which once given a momentum by applying an external force it starts capturing the energy, once it captures the energy it stores the energy and also leverages that energy for betterment of the universe. It continues to move on its own; it does so by doing 2 things storing and releasing the energy at the right time.

Factors:

· Let go of inertia

· Force

· Friction

To customer interaction with customer Frictionless continue to give great experience

· Technology mind-set

· Understand customer Interaction points

· Shift from specialist to hyper specialist employees

It is the tendency of a physical body to remain at rest or motion until an external force is applied to it, same goes with the organization. Customer delight in today's era means intertwining customers along with you.

For this 3 elements of a shared narrative must be followed:

1. Shared purpose

2. Great technology

3. Great system

"By having a shared purpose, the relationship with customers shifts from being a customer to a co-creator."

Customer delight in today's era means intertwining customers along with you. With a good relationship the customer is not only the person who is consuming goods and services but becomes a co-creator in the organization.

Listen to our complete track on FLYWHEEL ORGANIZATION to build a sustainable and a scalable organization.

In this Darpan session learn how to store and release the energy at the right time the same as a Flywheel does, implementing the same logic in your organization by attracting, engaging and delighting your customers.