Our guest this weekend is Melissa Moore, a Retail Consultant, Mentor and Trainer based in Ireland. Built up on a strong foundation of working with well known international names in retail including high street brands, supermarket chains and premium hospitality for over 20 years, her business, The Retail Advisor, empowers retailers to reach their potential through sales growth and excellence in customer experience. In this authentic conversation with her, we see how CX works for retail per below points:

• Reimagining the retail experience 

• Cementing customer loyalty

• Personalised CX journey

• Understanding customer preferences 

• Who's reaping the benefits of technology - Business or Customer

• What to watch out for as a customer

Melissa's LinkedIn profile: https://www.linkedin.com/in/mooremelissa1

Experience the magic of service!