Analyse the inverse proportionality between state of CX worldwide and number of CX professionals through the lens of Alex Mead, a global Customer Experience Executive and an adept leader working to transform experiences across contact centres, specialising in digital, social & omnichannel platforms, customer service operations innovation, CRM implementation, and CX strategy. We focus on:

• Betting on CSX (Customer Service Experience) versus CX (Customer Experience)

• Shifting nature of customer expectations 

• Adapting to Gen Zers

• Deteriorating state of global CX

Alex's LinkedIn profile: https://www.linkedin.com/in/alexmead

Experience the magic of service!