Let's step into the realm of real CX with Nicholas "Z" Zeisler, a Fractional Chief Customer Officer, a former Fortune 100 CX Executive, an Assistant Professor at the US Air Force Academy, a Lean Six Sigma Black Belt, and as of this summer, a published author. His forthcoming book is titled "We're Doing CX Wrong...And How To Get It Right". We propose practical solutions to practical boardroom problems such as:

• Bubble office of the Chief Customer Officer (CCO)

• What's wrong in 'doing' CX (Customer Experience) wrong?

• Journey from VOC (Voice of Customer) to Process Improvement

• Falling in love

• Simon Sinek's 'Why'

Nick's LinkedIn profile: https://www.linkedin.com/in/zeislerconsulting

Experience the magic of service!