Erin ran a fourteen-person veterinary practice on the south side of Nashville. She had built it on one promise: when your animal needs us, we are here. Twenty-six hundred clients and glowing reviews later, the same promise was destroying her. Texts at nine on Saturday night. Emails during her daughter's soccer games. Two vet techs already gone to burnout. And her husband, on a Sunday afternoon, gently saying in the kitchen, "Honey, I miss you." In this episode we do the reframe most owners have never heard — boundaries are not walls, they are the shape of a healthy relationship — and we walk through the three every business runs on (time, scope, behavior), why the absence of a boundary is itself a signal, and the one short sentence Erin sent to her team and her top clients that changed everything without losing a single relationship.

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