Higher ACT (Average Customer Transaction)

The Five Steps:

  1. Greet the customer within 5 seconds

  2. This lets the customer know that you see them and that you care.

  3. Use a warm and happy greeting
  4. Make eye contact with the customer
  5. Even if you have a line of people look-up and greet the customer that just walked in the door.

  6. The greeting sets the mood for the customer’s interaction.

  7. Have more customer engagement

  8. Introduce yourself to the customer

  9. Ask for the customer’s name! (Customers spend more money when you use their first name during the interaction.)

  10. Sell to the customer’s need not their wants

  11. Ask open ended questions to find out what their needs are.

  12. Example: What brings you in today? Can I help you find something? Is there something in particular that you need?
  13. Focus on selling the customer’s needs. This will create a relationship.

  14. Find out the customers Why? And What?

  15. Introduce the customers to other products and services

  16. Do not forget this step.

  17. It lets the customer know about the other product and service that you offer
  18. This can trigger a need or a want that you did not recognize before.
  19. Introduce products and services that compliments their original need.

  20. You can also introduce them to impulse items at the register.

  21. Thank the customer and give them a bounce back

  22. At the end of the transaction always thank the customer and ask them to come back

  23. Ask the customer to leave a review if they had a good experience with you.
  24. Give some sort of bounce back or coupon with the receipt.
  25. The bounce back can just be informational only
  26. Use a simple talk track to help reinforce the bounce back.
  27. Example: Employee: Did you know we have notary service? Customer: Yes or No Employee: Great if you need a notary in the future please come back to see us.

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